Is MANTL System Health Down Right Now? Check if there is a current outage ongoing.

All MANTL interfaces were unavailable from approximately 11:00 AM CT until approximately 4:00 PM CT due to a global outage in Google Cloud and a partial outage at Cloudflare, our edge CDN. MANTL was unable to implement mitigation measures due to the pervasive nature of the outage. During this time, no applications were collected or processed. No data was lost, nor was its integrity or security compromised. The failure of Google's quota system resulted in a lack of entitlement to access existing data and provision additional resources in Google Cloud. The restoration of that quota system has restored our access to 100% of customer data. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

On April 18, 2025, between 2:46 PM ET and 3:46 PM ET, users attempting to log in to the MANTL Console using Entra ID (formerly Azure Active Directory), Single-Sign On (SSO) began experiencing authentication failures. Any user who had an active session was not impacted. Root cause: The Entra ID SSO secret required a rotation. MANTL promptly rotated the secret within the hour, successfully restoring access to the MANTL Console for all Entra ID clients.

MANTL financial institutions were unable to perform operations in the MANTL console that required direct connections to their Fiserv core and/or middleware due to a DNS performance issue that affected many Fiserv customers and partners. See https://mantl.zendesk.com/hc/en-us/articles/35339216160283-Incident-1249-Fiserv-DNS-Issue

The MANTL Console and Self-Serve are inaccessible. Applications cannot be booked or reviewed.

Applications in the Console and Self-Serve experience could not be reviewed, accessed, or submitted due to an internal service disruption. During this period, affected customers encountered intermittent errors when interacting with applications.

Alloy API Outage https://status.alloy.com/

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Dear MANTL customer, This issue has now been fully resolved, with service restored. Thanks, The MANTL Team

The issue has been identified and a fix is being implemented.

Resolved

Dear MANTL customer, We previously sent a notification regarding a Telecheck service disruption. This issue has now been fully resolved, with service restored. The team will continue to monitor the system and update you as full details are known. Thanks, The MANTL Team

Dear MANTL customer, We are currently experiencing a service disruption. A third party service provider (Telecheck) is reporting instability with their API. To ensure that we provide the highest quality of service to customers opening applications, we have temporarily disabled manual funding. The rest of the KYC workflow is functioning as expected; Telecheck is the only data provider experiencing issues. Please know our teams are working hard to get everything up and running and we will update you as soon as possible with the latest information. We appreciate your patience. Thanks, The MANTL Team

This incident has been resolved.

Dear MANTL customer, We are currently experiencing a service disruption. The Digital Branch Manager is unable to update details about CD Type products. If your team needs anything updated at this time, please reach out to your Customer Success Manager. Please know our teams are working hard to get everything up and running and we will update you as soon as possible with the latest information We appreciate your patience. Thanks, The MANTL Team

Dear MANTL customer, We previously sent a notification regarding a service disruption to the downoadable reports. This issue has now been fully resolved, with service restored. The team will continue to monitor the system and update you as full details are known. Thanks, The MANTL Team

Dear MANTL customer, We are currently aware of an issue with the Downloadable Reports functionality of the MANTL system and the team is currently investigating. As soon as we have identified the issue we will update you. We appreciate your patience. Thanks, The MANTL Team.

Dear MANTL customer, We previously sent a notification regarding a service disruption. This issue has now been fully resolved, with service restored. The team will continue to monitor the system and update you as full details are known. Thanks, The MANTL Team

Dear MANTL customer, We are currently experiencing a service disruption. Currently, MANTL users are unable to log into the console. Please know our teams are working hard to get everything up and running and we will update you as soon as possible with the latest information We appreciate your patience. Thanks, The MANTL Team

Dear MANTL customer, We previously sent a notification regarding a service disruption. This issue has now been fully resolved, with service restored. The team will continue to monitor the system and update you as full details are known. Thanks, The MANTL Team

Dear MANTL customer, We are currently experiencing a service disruption with one of our cloud service providers. Please see https://status.confluent.cloud/incidents/bsr6lf0drrng . This cloud service provider helps us to pass messages between our internal services. There is currently no impact to the MANTL account booking system but the team is monitoring it closely. We appreciate your patience. Thanks, The MANTL Team

Dear MANTL customer, We are currently experiencing a service disruption with one of our cloud service providers. Please see https://status.confluent.cloud/incidents/bsr6lf0drrng . This cloud service provider helps us to pass messages between our internal services. There is currently no impact to the MANTL account booking system but the team is monitoring it closely. We appreciate your patience. Thanks, The MANTL Team

This incident has been resolved.

Dear MANTL customer, We are currently aware of an issue affecting text messages containing your 2factor code due to a failing 3rd-party provider. The text messages may be delayed or undelivered. This only affects users who have 2 factor codes set up on their phone. If you have 2 factor set up with your email, your ability to log in is not affected. If you require immediate access, please open a support ticket by emailing support@mantl.com and we are able to assist you to switch your 2 factor set up to use email instead of text message. We appreciate your patience in this matter. Thanks, The MANTL Team.

Dear MANTL customer, We previously sent a notification regarding a service disruption. This issue has now been fully resolved, with service restored. The team will continue to monitor the system and update you as full details are known. Thanks, The MANTL Team

Dear MANTL customer, We are currently aware of an issue affecting text messages containing your 2factor code due to a failing 3rd-party provider. The text messages may be delayed or undelivered. This only affects users who have 2 factor codes set up on their phone. If you have 2 factor set up with your email, your ability to log in is not affected. If you require immediate access, please open a support ticket by emailing support@mantl.com and we are able to assist you to switch your 2 factor set up to use email instead of text message. We appreciate your patience in this matter. Thanks, The MANTL Team.

Dear MANTL customer, We previously sent a notification regarding a service disruption to 2factor codes being sent through text messages. This issue has now been fully resolved, with service restored. The team will continue to monitor the system and update you as full details are known. Thanks, The MANTL Team

Dear MANTL customer, We are currently aware of an issue affecting text messages containing your 2factor code due to a failing 3rd-party provider. The text messages may be delayed or undelivered. This only affects users who have 2 factor codes set up on their phone. If you have 2 factor set up with your email, your ability to log in is not affected. If you require immediate access, please open a support ticket by emailing support@mantl.com and we are able to assist you to switch your 2 factor set up to use email instead of text message. We appreciate your patience in this matter. Thanks, The MANTL Team.

Dear MANTL customer, We previously sent a notification regarding a service disruption. This issue has now been fully resolved, with service restored. The team will continue to monitor the system and update you as full details are known. See https://status.cloud.google.com/incident/cloud-networking/21006 for further details Thanks, The MANTL Team

Dear MANTL customer, We are currently experiencing an intermittent service disruption due to Google Cloud Networking issues. https://status.cloud.google.com/incident/cloud-networking/21006 This may manifest itself as a temporary inability to log into the console. Certain accounts may temporarily be in an account booked pending state. Please know our teams are working hard to get everything up and running and we will update you as soon as possible with the latest information We appreciate your patience. Thanks, The MANTL Team

Dear MANTL customer, We previously sent a notification regarding a service disruption to 2factor codes being sent through text messages. This issue has now been fully resolved, with service restored. The team will continue to monitor the system and update you as full details are known. Thanks, The MANTL Team

Dear MANTL customer, We are currently aware of an issue affecting text messages containing your 2factor code due to a failing 3rd-party provider. The text messages may be delayed or undelivered. This only affects users who have 2 factor codes set up on their phone. If you have 2 factor set up with your email, your ability to log in is not affected. If you require immediate access, please open a support ticket by emailing support@mantl.com and we are able to assist you to switch your 2 factor set up to use email instead of text message. We appreciate your patience in this matter. Thanks, The MANTL Team.

This issue has now been resolved.

Dear MANTL customer, We are currently experiencing issues with our downloadable reports. The data in some reports is duplicated such that you may see additional duplicated rows that otherwise would not be present. Please know our teams are working hard to get everything up and running and we will update you as soon as possible with the latest information We appreciate your patience. Thanks, The MANTL Team

This incident has been resolved.

Dear MANTL customer, We previously sent a notification regarding an issue affecting some customers using the account opening flow from a Safari browser. The team has resolved this issue and is actively monitoring it. Thanks, The MANTL Team

Dear MANTL customer, We are currently aware of an issue that applies to some customers using the account opening flow from a Safari browser environment. As soon as we have identified the issue we will update you. We appreciate your patience. Thanks, The MANTL Team.

We are continuing to investigate this issue.

Dear MANTL customer, We are currently aware of an issue that applies to some customers using the account opening flow from a Safari browser environment. As soon as we have identified the issue we will update you. We appreciate your patience. Thanks, The MANTL Team.

MANTL found an isolated infrastructure issue that resulted in the inability to access the Digital Branch Manager. MANTL has added additional alerting and monitoring for this particular issue.

Dear MANTL customer, We previously sent a notification regarding a service disruption. This issue has now been fully resolved, with service restored. The team will continue to monitor the system and update you as full details are known. Thanks, The MANTL Team

We are currently investigating an issue preventing access to the Digital Branch Manager Module. Other functionality remains unaffected.

This issue is currently resolved.

This issue has been resolved.