Is Mambu Down Right Now? Check if there is a current outage ongoing.

Hello, Please note we have observed alerts indicating audit trail is down and no new data is being stored as of approx. 06:25 UTC. We have engaged AWS support who have identified a hardware issue which is in the process of being remediated - we will maintain close contact with AWS until this is resolved and share further updates as appropriate.

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on sand-nvirginia2 on 04 June 2025 at 08:43 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-176-0

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on prod-nvirginia on 04 June 2025 at 00:12 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-175-3

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on sand-nvirginia on 04 June 2025 at 00:12 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-176-0

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on sand-ireland2 on 03 June 2025 at 18:49 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-176-0

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on prod-ireland2 on 03 June 2025 at 18:49 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-175-3

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on sand-dublin on 03 June 2025 at 19:32 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-176-0

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on prod-dublin on 03 June 2025 at 19:16 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-175-3

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on prod-singapore on 03 June 2025 at 12:24 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-175-3

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on prod-nvirginia2 on 03 June 2025 at 08:43 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-175-3

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on sand-singapore on 29 May 2025 at 12:16 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-175-3

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on sand-nvirginia2 on 29 May 2025 at 08:43 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-175-3

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Hello,We are scheduling a maintenance period for May 29th, 2025 08:00-10:00 UTC.No downtime is expected during this interval but you may notice slight delays for operations which use non-CBE services. Please excuse for any discomfort this may cause.Thank you for your understanding.

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on sand-nvirginia on 29 May 2025 at 00:10 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-175-3

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on sand-ireland2 on 28 May 2025 at 18:42 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-175-3

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on sand-dublin on 28 May 2025 at 19:14 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-175-3

The scheduled maintenance has been completed.

We discovered an issue during v9.175.1 release. Please note Mambu is performing a rollback to version v9.174.6 on prod-sydney on 28 May 2025 at 18:20 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-174-6

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on sand-sydney on 28 May 2025 at 18:24 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-175-3

The scheduled maintenance has been completed.

We discovered an issue during v9.175.1 release. Please note Mambu is performing a rollback to version v9.174.6 on prod-dublin on 27 May 2025 at 19:22 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-174-6

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on prod-nvirginia on 27 May 2025 at 00:10 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-175-1

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on prod-ireland2 on 26 May 2025 at 18:44 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-175-1

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on prod-dublin on 26 May 2025 at 19:24 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-175-1

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on prod-sydney on 26 May 2025 at 18:13 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-175-1

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on prod-singapore on 26 May 2025 at 12:15 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-175-1

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on prod-nvirginia2 on 26 May 2025 at 08:42 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-175-1

The scheduled maintenance has been completed.

Please note Mambu is releasing improvements and bug fixes on prod-nvirginia on 21 May 2025 at 00:10 UTC. No downtime is expected. The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-174-6

This incident has been resolved.

Please be informed that the maintenance activity is taking longer than expected and will be extended. You may experience some impact as a result. We will keep you updated via the Status Page. Thank you for your understanding.

This incident has been resolved.

Please note we will be conducting urgent maintenance activities on your Production environments during the lowest traffic period tonight. This maintenance is crucial for improving the reliability and performance of our services. To ensure a smooth upgrade, we'll be performing a rolling restart of our computing machines which will take up to 15 minutes, while the actual estimated duration is not exceeding 3 minutes. During this brief period, you might experience occasional interruptions, such as temporary 500 errors. We understand that any disruption can be inconvenient, and we sincerely apologize for any potential impact. Our team is working diligently to minimize the impact and complete the maintenance as quickly and efficiently as possible

This incident has been resolved.

Mambu has identified the root cause of the incident and implemented the fix. We are monitoring the effectiveness of the solution. Full functionality should now be restored; please contact us via the usual support channels if you experience any further issues.

Mambu has become aware of an issue affecting the Read Replica in the Shared Production environment. The issue has been mitigated, and the Mambu team is taking action to prevent its recurrence.

The fix for the issue with the operator "THIS_MONTH" in the deposit calls search has been implemented. There is no need to use the workaround shared previously any longer.

The issue has been identified and a fix is being implemented.

We are currently experiencing an issue with the "Search" option in the UI and API. When selecting "This month." Instead, please use the "Between" option to avoid including the 29th of February. Our engineers are actively working on the issue.

Please note the issue along with the underlying cause has been eliminated and environment is currently healthy.

Mambu has become aware of an issue affecting Shared Production environment. Users may be experiencing temporary service degradation. We are currently investigating the issue.

Mambu has determined that the fix was effective and full functionality has been restored. We apologize for the inconvenience and will take the appropriate actions to prevent future incidents of this nature. As always, if you have any questions or concerns, feel free to contact us via the usual support channels

Mambu has applied a fix and is closely monitoring its effectiveness. The MPO production environment is currently stable; however, the team is continuing to investigate the issue. Please contact us via the usual support channels if you experience any further issues. We will update you once we have determined that the situation is fully resolved.

Mambu is aware of situation affecting the MPO prod environment, resulting in reduced availability. Users may experience issues with accessing MPO services. Our teams are actively investigating the root cause, and we will provide an update as soon as more information becomes available. Thank you for your patience and understanding.

Mambu has determined that the fix was effective and full functionality has been restored. We apologize for the inconvenience and will take the appropriate actions to prevent future incidents of this nature. As always, if you have any questions or concerns, feel free to contact us via the usual support channels.

Mambu has applied a fix and is closely monitoring its effectiveness. The MPO sandbox environment is currently stable; however, the team is continuing to investigate the issue. Please contact us via the usual support channels if you experience any further issues. We will update you once we have determined that the situation is fully resolved.

We are continuing to investigate this issue.

Mambu is aware of a situation affecting the MPO sandbox environment, resulting in reduced availability. Users may experience issues with accessing MPO. Our teams are actively investigating the root cause, and we will provide an update as soon as more information becomes available. Thank you for your patience and understanding.

Upon further investigation in collaboration with AWS, we found that the MultiAZ failover was caused by an underlying host failure, which led to an automated failover to a healthy host. This occurred because the original host was unresponsive to the communication system - while such incidents are rare, they can happen due to hardware-related issues. We have been assured that AWS's automated systems promptly detect and resolve such issue to minimize impact. Furthermore, we have re-created the ReadReplica at the same time we made contact with AWS, who in turn have reinforced that is best course of action in these situations. Thank you for your for your patience and understanding.

We have determined the replication was interrupted due to a MultiAZ failover, we're working with AWS to gain further insights and will share further updates accordingly.

Please note we have identified a RR replication outage on N.Virginia2 shared environment that took place between 08:35 UTC and 09:12 UTC on Jan-9 2025. We have successfully mitigated impact and are currently monitoring to ensure environment health, while also investigating for the exact root cause in parallel.

The environment remains stable

Environment remains stable and we continue monitoring to assure no interruptions in the service are present

Mambu has become aware of an issue affecting Shared Production environment. Users may be experiencing temporary service degradation. We are currently investigating the issue.

Mambu has determined that the fix was effective and issue has been fully resolved. We apologize for the inconvenience.

A fix has been implemented and we are monitoring the results.

We have identified the issue and are working on resolving it.

Mambu has become aware of an issue affecting Shared Production environment. Users may be experiencing temporary service degradation. We are currently investigating the issue. And we will inform you accordingly.

Fends have been recycled and we confirmed that services are back up and running with no issues. Incident its now being flagged as Resolved

A subset of sandbox tenants are having potential streaming services issues and we are going to do a fix now that will may involve some minor disruptions potentially. No action required on your part.

Stabilization efforts with related monitoring period has completed and environment remains healthy. This is the final update.

As we are currently working on additional stabilization efforts, we can confirm that environment its stable at this time

Please be informed that we are currently experiencing technical issues in the Ireland2 shared environment, which may affect you. Our team is actively investigating the situation and working to resolve it as quickly as possible. Thank you for your understanding.

This incident has been resolved.

Mambu has implemented the fix. Full functionality should now be restored; please contact us via the usual support channels if you experience any further issues.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Please note we have identified an issue with sandbox cloning and are currently working to mitigate this as soon as possible. Thank you for your understanding

This incident has been resolved.

Ireland2 environment is now stable, and normal operations have resumed. We will continue to closely monitor the environment to ensure its ongoing stability and address any potential issues proactively.

Please be informed that we are currently experiencing technical issues in the Ireland2 shared environment, which may affect you. Our team is actively investigating the situation and working to resolve it as quickly as possible. Thank you for your understanding.

This incident has been resolved.

The impact of the issue is now mitigated and Shared Environment is operational. Mambu is investigating further the root cause of the incident.

We are continuing to investigate this issue.

Mambu has become aware of a situation affecting Shared Production environment. Users may experience temporary unavailability of the their Production environment. We are currently investigating the root cause and will update you when have identified it.

This incident has been resolved.

AWS has advised that the issue should be resolved.

Please note Mambu services are impacted by an ongoing AWS incident and you may experience degraded performance. You may find additional information on the ongoing incident on AWS Service Health page - https://health.aws.amazon.com/health/status

Required stabilization activities completed and environment continues performing normally.

Performance is currently back to normal, we are monitoring and are ready to additional performance improvements if necessary.

At this moment you might be facing issues related to some read latency on some API calls observed for your environment. Mambu is currently working on remediating the impact and some latency may occur. We will follow up with relevant updates as soon as they become available.

The incident has been resolved.

Mambu has implemented the fix and is monitoring the environment. Full functionality should now be restored.

Customers might be experiencing issues using shared environment Sandbox. Team is currently investigating the issue as a top priority and will share update in due course.

This incident has been resolved.

Please know that we are currently encountering technical issues with the NorthVirginia2 (NV2) server in the Sandbox environment. Our team is actively working to resolve the issue. As a result, you may experience API errors during this fix. We will keep you updated on the progress through this Status Page and notify you as soon as the issue is resolved.

The rollback has been succesfully completed

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Our AWS vendor performed a maintenance window during the mentioned timeframe, which may have resulted in degraded environment performance for the time being.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Customers might be experiencing spike of 403 errors in Sydney Sand shared environment. Team is currently investigating the issue as a top priority and will update you in due course.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are observing issues with Atlassian and working to get this issue resolved at the earliest. Thanks

MPO was unavailable around for 1hour, as of 11:30EEST all MPO instances were recovered

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Team identified an issue with the latest application release and will be rolling the change back.

The incident has been resolved. Mambu team will keep monitoring the situation closely.

The issue has been resolved. We can confirm that the Sanbox environment is back in operation. Our team will stay on stand by and continue monitoring the situation. Team Mambu.

The Sydney Sandbox environment health is degraded. Expect downtime or increased latency. Mambu team is looking into the issue by highest priority. We will keep you updated.

The issue has been identified and a fix is being implemented.

Hello, The Sydney Sandbox environment health is degraded. Expect downtime or increased latency. Mambu team is looking into the issue by highest priority. We will keep you updated.

This incident has been resolved.

We are continuing to work on a fix for this issue.

The Mambu cloning service is currently experiencing limited availability. You may encounter delays when cloning. We are aware of the issue and are actively working to resolve it. We apologize for any inconvenience and appreciate your patience during this time

Mambu has determined that the fix was effective and full functionality has been restored.

The environment is back up again. We are monitoring the situation.

Sydney Sandbox environment is down. The issue is being investigated by highest priority.

This incident has been resolved.

Fix has been implemented, at this moment Sandbox should be stable and we will proceed to monitor.

We identified an issue where some tenants might have experienced latency in Sandbox. We have found the cause and are working on the fix that is being deployed currently. We will inform you as soon as it is complete.

The incident has been resolved

Issue has been mitigated, we are continuing to monitor

The issue has been identified and mitigated

We are currently investigating the issue.

This incident has been resolved.

The team is going to increase the size of the database in the NVirginia 2 environment as a temporary mitigation tactic for recent performance issues seen in tenants.

A fix has been implemented and we are monitoring the results.

Hi, We would like to inform you, that even though you might have experienced a brief outage, we can confirm that services are up and running at the moment. We will keep invesitgation on root cause and inform you once we have more details about it.

This incident has been resolved. If you are seeing issues, please contact Mambu Support.

Around 17:10 UTC, we received reports from some clients reporting issues with the performance of their production tenants in the NVirginia 2 environment. Our team is working with AWS to identify the causes of the performance issues. The environment is stable after 17:20UTC. If you are seeing issues right now, we ask that you please clear cookies and close browser to log back into your UI sessions.

This incident has been resolved.

We have now stabilised the Dublin shared environment. Our team is also continuing to work and investigate the issue further to understand the root cause. We highly appreciate your patience during this incident .

We are continuing to investigate and stabilise the environment. Apologies for the inconvenience caused.

We are currently investigating this issue.

The incident has been resolved.

The issue has been identified and a fix is being implemented.

Mambu has become aware of a situation affecting Ireland2 production environment. Users may experience issues with API, UI, login. We are currently investigating the root cause and will update you when have identified it.

Rollbacks have been completed and SSO functionality is now working normally.

Mambu has become aware of a situation affecting sandbox and production environments on v9.140.2. Users may experience issues when logging with SSO, where they are being unassigned from the assigned branch and cannot do the assigned actions. We are currently working on a rollback to the previous version.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Mambu has become aware of a situation affecting manual database backup on Ireland2 shared environment. Users may experience delays in manual database backup execution during 21:00-01:30 UTC, because the start of the backup job is postponed. We are currently investigating and working on a fix.

In the following months, we will be working on a new IP handling mechanism for which we will carry out a migration in order to maintain backwards compatibility. During the migration, we will create a new corresponding IP generated by our new IP handling mechanism for each IP in your current whitelist. In order for an IP to be included in the new list however, we must receive calls from it during the migration window which will be 3 months starting from the release of CIAM-2258. The migration window should end mid August 2023. We do not expect the new IP handling mechanism and the migration to impact your daily activities. Please follow the reference CIAM-2258 in our release notes for additional information.

Fix has been implemented for all transactions potentially impacted. No further action required. Issue now resolved.

For tenants with the Mexico City time zone, Mambu discovered a discrepancy for a subset of transactions from 2 April-4 April. We have implemented a fix for and the discrepancy is fixed for transactions moving forward. We are working to identify and remediate transactions affected. If you required any additional support, please raise a ticket in the Customer Service portal.

Fix has been implemented and we have verified that it is working normally. Incident its now resolved

We are continuing to work on a fix for this issue.

We identified the bug which prolongs document upload. Our engineering team is preparing a fix.

This incident has been resolved.

The issue has been identified and we have applied the hotfix. We have observed that the old notifications are being sent currently and it might take a while. The new notifications will not be affected.

We have observed issues with Notifications on the Ireland2 Sanbox and are currently investigating it.

This incident has been resolved.

We are continuing to investigate this issue.

We are aware of a technical issue affecting Mambu. Users may experience timeouts in N.Virginia shared environment in sandboxes. We are investigating.

This incident has been resolved.

While we implement a permanent fix for this, we have put in place a known workaorund that can be applied as neccesary if any back up issues are observed. In order to do so, please raise a case through the Service Portal.

We are continuing to investigate this issue.

We are currently investigating this issue with utmost priority. Our team has replicated the issue on a demo tenant and we’re working to fix it and identify the root cause.

This incident has been resolved.

While we implement a permanent fix for this, we have put in place a known workaorund that can be applied as neccesary if any back up issues are observed. In order to do so, please raise a case through the Service Portal.

We are continuing to investigate this issue.

We are currently investigating this issue with utmost priority. Our team has replicated the issue on a demo tenant and we’re working to fix it and identify the root cause.

This incident has been resolved.

Mambu has identified the root cause of the incident. We are currently rolling back the application version to v9.133.2.

Mambu has become aware of a situation affecting manual Journal Entries. Users may experience issues with adding new Journal Entries. We are currently investigating the root cause and will update you when have identified it.

Situation impacting "SSO re-authentication for critical actions" has been resolved after making an internal configuration change. No further bypass actions are required and you can continue using Mambu normally. This is the final update.

Mambu has become aware of a situation affecting “SSO re-authentication for critical actions” failures for users, who have this feature enabled. We have identified the root cause of the incident and working on a fix. In the meantime, you can use the following workaround, until full functionality is restored to bypass SSO for critical actions: *Authenticate using mambu credentials, not SSO, retry action and re-authenticate using mambu credentials; *Disable "Critical Actions Re-Authentication" functionality to be able to do the critical actions.

This incident has been resolved.

We are continuing to work on a fix for this issue.

Mambu identified an issue where Loan job for 15/12, which is part of the EOD process, failed. This may have resulted in loans appraisal, interest applied being delayed. We have rectified the issue and a Loan job will be picked up automatically with the next hourly run, we will continue to monitor the job processing.

This incident has been resolved.

We are continuing to monitor for any further issues.

Fix is ready and is being implemented on all environments. Impact remains mitigated. No further updates are going to be provided.

We have prepared a fix which we will enable soon. In the meantime, we have mitigated the impact and are continuously monitoring the platform.

We are aware of a technical issue affecting Mambu. Users may experience issues with login, timeouts, unexpected errors may occur. We are aware of the root-cause and are currently working to resolve the issue.

The work has been completed.

Mambu is currently working on Ireland2 production, latency and exceptions might be noticeable on this environment.

The work has been completed.

Mambu is currently working on Ireland2 sandbox, latency and exceptions might be noticeable on this environment.

This incident has been resolved.

Overnight as part of the release of v9.129.5 a bug has been identified. Due to this we have rolled back to the prior v9.128.6 to mitigate the impact of this issue. Our teams will continue to monitor performance of this version to ensure that stability is maintained. Should any unusual system behaviour be observed, please raise a support case immediately.