Historical record of incidents for Make
Report: "The "Make for Google Sheets" add-on is currently unavailable on Google Workspace Marketplace"
Last updateWe are working on approval of marketplace add-on with Google team. Available workaround is documented and available - https://apps.make.com/google-sheets.
We keep awaiting approval from Google about our Google Sheets marketplace add-on verification.
We are continuously working with Google verification team to approve our Google Cloud Project and Google Sheets add-on.
We are working on review of new add-on for Google Sheets together with Google team.
We have shared deployment instructions for the workaround with users and are actively working on a permanent solution.
We've identified a workaround and will provide users with clear instructions on how to proceed shortly.
Our team is currently investigating the issue and working on restoring the add-on as soon as possible.
Report: "Make.com website unreachable"
Last updateWebsite Access make.com is currently unreachable via the homepage.However, customers can still log in directly using: https://www.make.com/en/loginOur team is investigating the issue and will provide updates shortly.
Report: "Make.com website unreachable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Website Access make.com is currently unreachable via the homepage. However, customers can still log in directly using: https://www.make.com/en/login Our team is investigating the issue and will provide updates shortly.
Report: "Problem with accessing Make web pages"
Last updateWe are currently investigating an issue with incoming webhooks and Make web applicaton. Scheduled scenario executions are not affected. Users may receive error `ERR_SSL_VERSION_OR_CIPHER_MISMATCH`.
Report: "Problem with accessing Make web pages"
Last updateThe incident has been resolved. Some of the incoming webhooks were not accessible and weren't delivered for the affected zones.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue with incoming webhooks and Make web applicaton. Scheduled scenario executions are not affected. Users may receive error `ERR_SSL_VERSION_OR_CIPHER_MISMATCH`.
Report: "Google Sheets app returns error 429 - unusual traffic detected"
Last updateGoogle Sheets error 429 incident was resolved.
Google Sheets app and modules are available again. We keep monitoring the situation.
We are currently experiencing an issue with the Google Sheets app and modules, which are resulting in error 429 - unusual traffic detected. Our team is investigating the issue and working to resolve it as quickly as possible. We will provide updates as soon as more information is available. Thank you for your patience.
Report: "Google Sheets app returns error 429 - unusual traffic detected"
Last updateWe are currently experiencing an issue with the Google Sheets app and modules, which are resulting in error 429 - unusual traffic detected. Our team is investigating the issue and working to resolve it as quickly as possible. We will provide updates as soon as more information is available. Thank you for your patience.
Report: "Scheduled infrastructure maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dear customer,We are writing to inform you about an upcoming scheduled infrastructure maintenance on 21th March 2025. This maintenance will take place between 04:00-05:00, CEST.How will this impact your workload?We are updating one of our infrastructure components and do not expect any service interruptions, including scenario executions or app functionality.If you have any questions, please do not hesitate to reach out to our support team.Thank you very much.Kind regards,Your Make Team[Affected zones: "eu1.make.com","eu2.make.com","us1.make.com","us2.make.com","make.com","eu1.make.celonis.com","us1.make.celonis.com"]
Report: "Scheduled Infrastructure Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dear customer,We are writing to inform you about an upcoming scheduled infrastructure maintenance on 20th March 2025. This maintenance will take place between 23:00-01:00, CEST.How will this impact your workload?This maintenance, occurring at the database level and lasting up to one minute, is expected to cause delays in scenarios execution. This is because the webhooks will be affected and may be queued for a short period.We will inform you once the maintenance is completed.If you have any questions, please do not hesitate to reach out to our support team.Thank you very much.Kind regards,Your Make Team
Report: "The "Make for Google Sheets" add-on is currently unavailable on Google Workspace Marketplace"
Last updateWe are working on review of new add-on for Google Sheets together with Google team.
We have shared deployment instructions for the workaround with users and are actively working on a permanent solution.
We've identified a workaround and will provide users with clear instructions on how to proceed shortly.
Our team is currently investigating the issue and working on restoring the add-on as soon as possible.
Report: "Webhooks processing delays on EU2 zone"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
With the fix in place, the platform seems to be stable. We will keep monitoring it for the next hour.
We have identified the culprit and implemented a quick workaround to stabilize the platfrom. We are still working on a proper fix.
We are observing delays in webhooks processing on EU2 zone. Our engineers are investigating the source of the issue.
Report: "Scenarios creation and edit is failing"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating the issue with creating and editing scenarios. Existing scenarios are not affected.
Report: "Problems executing scenarios"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're encountering issues executing scenarios with datastore module on us1.make.celonis.com Users may experience delays and errors when attempting to execute those scenarios. There are no other issues with scenario creation or general connectivity to Make. We're currently investigating this issue and will update this Statuspage within the next hour, or as more information comes to hand
Report: "Problems executing scenarios"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're encountering issues executing scenarios with datastore module on us1.make.celonis.com Users may experience delays and errors when attempting to execute those scenarios. There are no other issues with scenario creation or general connectivity to Make. We're currently investigating this issue and will update this Statuspage within the next hour, or as more information comes to hand
Report: "Problem with Engines in US2 zone"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue in us2.make.com where scenarios executions are being affected. We will provide an update within the next hour
We are facing issue with Engines and scenarios in US2 zone. Scenarios are not working properly
We are facing issue with Engines and scenarios in US2 zone. Scenarios are not working properly
Report: "Users unable to login via Google OAUTH to next.integromat.com"
Last updateThis incident has been resolved.
Notice: The root cause of this issue with next.integromat.com was caused by a configuration error, where an outdated SSL certificate was mistakenly deployed instead of the valid one.
New certificate has been deployed. We are monitoring the status.
The issue has been identified and a fix is being implemented.
We are aware that the SSL certificate for next.integromat.com has expired, causing accessibility issues. Users are unable to login via Google OAUTH Our team is actively working on renewing and deploying the updated certificate. We will provide updates as soon as the issue is resolved. Thank you for your patience!
Report: "Quickbooks Apps disruption"
Last updateThe Intuit OAuth services are back operational.
Intuit OAuth services are currently experiencing an incident. Scenarios that depend on Quickbooks Apps are presenting issues at the moment.
Report: "us1.make.com - webhooks not responding"
Last updateThere was a 15-minutes disruption causing delayed webhook responses. The issue has now been resolved
Report: "us1.make.com - scenarios not processing the queue"
Last updateThis incident has been resolved.
All queues have been processed and we observe no delays or other issues. We keep monitoring the zone and the situation seems normal.
We have identified the cause of the issue and applied a fix and we see the zone recovering to a healthy state. We will monitor the situation for the next hour before this issue is considered resolved.
The current impact is partial delays on scenarios executions. Our engineers are still working on solving the issue. We will provide an update within the next hour.
We are investigating an issue where some users might experience delays to process the records in the scenarios queue.
Report: "Delays on webhooks eu1.make.celonis.com"
Last updateThis incident has been resolved.
The zone is operational and we will be monitoring it in the next hours.
We have identified an issue were some scenarios might take longer than usual to be processed. Our engineers are investigating the issue and we'll provide an update within 1 hour
Report: "Facebook Lead Ads - "New Lead" module data"
Last updateThe issue affecting the "Facebook Leads Ads - New Lead" module has been resolved. Leads are being fetched correctly. For customers impacted during the affected period (Monday, 27 January, 3:00 pm CET - Tuesday, 28 January, 12:30 pm CET), we will be sending out detailed email instructions on how to manually retrieve any missing leads using the "Watch Leads" module. We apologize for the inconvenience this may have caused.
We identified the root cause of the issue in our infrastructure and have taken steps to mitigate it. Leads were not reliably delivered in the period of Monday 27 January 3:00 pm CET - Tuesday 28 January 12:30 pm CET. According to our telemetry, fetching of new leads using the “Facebook Leads Ads - New Lead” module is now working correctly. Leads that were not delivered during the affected period will not be automatically redelivered and users will need to fetch the data from Facebook Leads Ads manually, using the Watch Leads module. Users who have contacted our Customer Support team have been informed about the workaround. We continue monitoring the situation.
We experience issues with the "Facebook Leads Ads - New Lead" module, not fetching new lead correctly. Our dev team is investigating the issue together with Meta team. However, it seems to be caused by Meta API problems, as users across various platforms are reporting the same issue in their community. As of now, we do not have an estimated time for resolution, and we regret any inconvenience this issue may cause.
Report: "EU2 delayed responses"
Last updateThis incident has been resolved.
A fix has been implemented. We are currently monitoring the results.
This issue has been identified and we are currently working on a fix.
We are investigating an issue on EU2. At the moment, the zone reports delayed or failed responses. Scenario executions are not affected by this.
Report: "Slow webhook and web page response"
Last updateThis incident has been resolved.
We have identified an issue causing slow responses from webhooks and web pages in the eu2.make.com zone. The issue is now stable, and our engineers are actively monitoring the situation.
Report: "Delays on queue processing"
Last updateThis incident has been resolved
We have applied a fix and we are currently monitoring the zone.
We are currently facing an issue where some of the users might experience a delay on the processing of the queues records on their scenarios. That does not affects all scenarios.
Report: "US1 webhooks and scenario executions delayed"
Last updateThis incident has been resolved.
The issue has been identified and addressed. US1 is stable and it is processing webhooks and scenarios. We are monitoring the results.
We are currently investigating an issue with webhooks and scenario executions on US1. We will provide an update in the next 30 minutes.
Report: "Scenario Queue Not Being Processed"
Last updateThis incident has been resolved.
We have identified an issue in our code and have rolled out a fix. The changes have been applied, and we will be closely monitoring the situation.
We are currently experiencing an issue with scenario queue execution. It appears to be similar to the problem we encountered earlier today. This issue is being observed on eu1.make.com and us1.make.com. Our team is actively investigating the problem and will provide an update within the next 2 hours or sooner if possible. Thank you for your patience.
Report: "eu1.make.com - Scenario queue not being processed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our engineering team is still working to solve the problem. Further updates will be provided within one hour.
We are currently investigating an issue where some scenarios might experience issues processing its queue. We will provide more updates within one hour.
Report: "Datastore App timing out - US1-ENT"
Last updateThis incident has been resolved
The issue is resolved, we will keep closely monitoring the zone for next 1h.
We are currently investigating an issue with Datastores. Scenarios that include this app might not execute successfully.
Report: "Facebook Leads Ads - "New Lead" module"
Last updateMeta has deployed a fix for this issue. Our team is monitoring the situation to ensure it is fully resolved.
We currently experience issues with the "Facebook Leads Ads - New Lead" module, which throws "Unsupported get request" errors. Our dev team is investigating the issue. However, it seems to be caused by Meta, as users across various platforms are reporting the same issue in their community. As of now, we do not have an estimated time for resolution, and we regret any inconvenience this issue may cause.
We currently experience issues with the "Facebook Leads Ads - New Lead" module, which throws "Unsupported get request" errors. Our dev team is investigating the issue. However, it seems to be caused by Meta, as users across various platforms are reporting the same issue in their community. As of now, we do not have an estimated time for resolution, and we regret any inconvenience this issue may cause.
Report: "API and websites issues on EU1 and US1"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing issues in the EU1 and US1 zones related to our APIs and website. Scenario executions are working without any problems. We will provide an update in the next 30 minutes.
Report: "Issues with webhooks processing and scenario executions on EU1-enterprise zone"
Last updateWe are no longer observing errors, our systems are fully operational. This issue is now resolved.
We have identified the issue and applied a fix. We will keep monitoring the situation and we will provide another update in the next 30 minutes.
We are investigating issues with webhook processing and scenario executions on EU1-enterprise zone. We will update this incident in 30 min with more details.
Report: "Delayed webhooks and scenario on US1-enterprise zone"
Last updateThis incident has been resolved.
All systems are back to normal operation. We expect the queue of scenario activity logs to be fully processed within 4 hours and we will keep monitoring the situation until then.
The cluster’s scenario execution functionality has been restored and all queued executions have been processed. The backlog of scenario execution log entries is being processed at a slower rate and activity logs for completed executions will be displayed in the scenario history with a delay.
We are continuing to work on a fix for this issue.
We have identified the likely root cause of the problem and started implementing corrective action. We will provide another update in the next 30 minutes.
We are continuing to investigate this issue.
We are investigating delays with webhook processing and scenario processing on US1-enterprise zone. We will update this incident in 30 min with more details.
Report: "Webhook delays in eu2"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified an issue with incoming webhooks, which are being delayed. Our team is looking into the issue now. Please stay tuned for further updates within the next hour.
Report: "Issues with Google Drive module"
Last updateWe've identified the issue and successfully delivered a hotfix stabilizing the Google Drive upload. The incident is now resolved.
We're actively investigating the issue and have identified that it originates on Google's side. We're in contact with their team to understand why we're being blocked and working together to resolve it as quickly as possible.
We're facing issues with the Google Drive module, particularly with file uploads. While some uploads may work partially with empty files, they're still causing scenarios to fail. We'll keep you updated as the day progresses.
Report: "Google Drive (upload a file) returns error"
Last updateThe issue was caused by a third-party vendor (Google API). It has been resolved as of 27th of September at 3:00 CEST. All services are now fully operational.
Our engineers are still trying to resolve the issue with files uploading via the Google Drive module, which is not working properly in US zones. The team is investigating the issue and working to resolve it as quickly as possible. We will provide updates as soon as more information is available. Thank you for your patience.
We are currently experiencing an issue with the Google Drive (upload a file) module, which is not working properly in US zones. Our team is investigating the issue and working to resolve it as quickly as possible. We will provide updates as soon as more information is available. Thank you for your patience.
Report: "Delays on scenario execution"
Last updateThis incident has been resolved.
We've fixed the issue to get the zone fully operational again, but we're still investigating the root cause of the incident.
We are currently investigating an issue on eu1.make.com where scenarios executions can be delayed for a few minutes.
Report: "Issues with "Facebook Lead Ads" module"
Last updateThis incident was resolved on Meta's side. Thanks for your patience while we addressed this issue with Meta team.
Meta has applied a fix which has improved the situation by reducing the number of errors. However, the issue has not yet been entirely resolved and Meta is being focused on solving the problem.
We are currently experiencing an issue with the Facebook Lead Ads module, which is not working properly. We have identified it to be on Meta side, also being reported on their community here: https://developers.facebook.com/support/bugs/904673388147179/ We are working closely with our development team and Meta on this.
Report: "Connection Issues with Make.com and Public Zones"
Last updateThis incident has been resolved.
The connection issues affecting Make.com and public zones web pages were related to our third-party vendor, Cloudflare, which experienced a high level of HTTP errors. A fix has now been implemented by CloudFlare, and the situation is currently stable. We have thoroughly checked the Make platform, and there are no related issues on our end. For more information, please refer to the Cloudflare incident details: https://www.cloudflarestatus.com/incidents/f116htkkp7hn We will continue to monitor the situation and keep you updated if anything changes. Thank you for your patience and understanding
We are currently experiencing connection issues affecting Make.com and public zones web pages. Users may experience slow loading times or may be unable to access certain pages. Our team is working to resolve the issue as quickly as possible. We will keep you posted with further updates. Thank you for your patience.
Report: "EU2 webhooks delayed or unresponsive"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. EU2 Webhooks remain stable.
We have identified the issue and currently working on a mitigation. EU2 Webhooks are stable at the moment.
We are investigating an issue with Webhooks in the EU2 zone. At the moment, webhooks are delayed or unresponsive. We will provide an update in 20 minutes.
Report: "Webhooks Not Processing on EU1 Enterprise Zone"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently experiencing an issue where webhooks are not being processed on the EU1 Enterprise zone. Our team is investigating the issue and working to resolve it as quickly as possible. We will provide updates as soon as more information is available. Thank you for your patience.
Report: "Login Issue for Production Zones Web Interface"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a login issues affecting the login to web interface of all production zones. There is no impact on scenario processing. Our team is actively investigating the problem and working to resolve it as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience.
Report: "Subscription section not working"
Last updateThis incident has been resolved.
A fix has been implemented and we are currently observing the results.
We have identified an issue in the Subscription -> Organization section. The root cause has been determined, and we are currently preparing a fix to resolve the situation.
Report: "Timeout to load some pages"
Last updateThis incident has been resolved
A fix has been implemented and we are currently monitoring the environment. Further updates will be provided within the next hour.
We are currently investigating an issue where some pages might not be loading properly with timeout error. More specifically "Organization" page. Scenario executions is not affected. We will provide an update within the next hour.
Report: "US1 Enterprise zone unstable"
Last updateThe incident has been resolved.
A fix has been applied to the faulty scenarios and we are monitoring the zone.
We have identified the issue and we are gradually applying the fix on the scenarios with execution problems. Further updates will be provided within the next hour.
We have identified an issue in zone us1.make.celonis.com where, due to the incident on 11.08.2024, a few scenarios got stuck in different status, affecting their schedules and executions. Our engineers are currently investigating the cause. We will provide an update within the next hour.
Report: "US1 Enterprise zone unstable"
Last updateThis incident has been resolved. We have re-enabled 26 scenarios that were affected/disabled by this incident.
As per the last update, the platform on us1.make.celonis.com has been stable. However, we did identify that certain scenarios were deactivated as a side effect of this incident. We will proceed with re-enabling them from our end. Thank you for your understanding.
We have implemented a fix, and scenario executions are now fully functional. We will continue to monitor the situation for some time.
We are still actively working on the fix, unfortunately, scenario executions are currently affected.
We have identified the potential source of the problem and are working towards implementing the fix.
We are still investigating the issue. Users of us1.make.celonis.com may experience delays in scenario executions.
We are currently experiencing an issue with scenario processing in our us1.make.celonis.com zone. We are actively investigating the issue.
Report: "Short outage in eu1.make.com"
Last updateThis incident has been resolved.
Dear Users, We would like to inform you about an outage that occurred earlier today, causing downtime for scenario executions and webhook functionality for approximately 15 minutes (between 17:10 and 17:25 CEST) in the eu1.make.com zone. The platform is now fully stable. The issue was caused by an unexpected problem with a third-party queuing tool, which encountered hardware-related difficulties. We will continue to monitor the situation closely for the next hour. Thank you for your understanding.
Report: "Problems executing scenarios with Gmail app"
Last updateThis incident is now resolved. Important note: we have re-enabled all the deactivated scenarios affected by this incident.
A fix has been implemented, and the platform is fully operational for all Make zones. We will be monitoring the situation for the next 2 hours.
The issue has been identified within the Gmail app, and we are working on the fix.
We’re investigating an issue with the Gmail app that is causing scenarios that use this app to fail. This issue impacts all Make zones. Scenarios that don’t use the Gmail app are not affected. We will update this Statuspage within the next hour, or as more information comes to hand.
Report: "Problems adding modules to scenarios"
Last updateWe had an incident in the zone us1.make.celonis.com where it was not possible to add new modules to scenarios and effectively create new scenarios. Our engineers have identified the problem and applied the fix.
Report: "Facebook Lead Ads - New Lead (trigger)"
Last updateThe issue has now been resolved by the Meta team. As part of their investigations, the Meta team has identified missed leads and will begin backfilling them. We have emailed all impacted Make users with an update and will now close this issue
The Meta team is continuing to work on this issue as a top priority. We are closely tracking progress with them. We have also emailed all impacted Make users with further advice and suggested workarounds.
We’re aware of an issue affecting the “Facebook Lead Ads - New Lead” module. Users of this module may experience that some new leads are not being sent. We have partnered with Meta to identify the issue, and they are working on a resolution. We are in close contact with them to fix it as quickly as possible. We're sorry for any disruption this causes, and will keep you updated here.
Report: "Intermittent access to us1.make.com"
Last updateThis incident has been resolved
A fix have been implemented and we are monitoring the zone. We'll provide another update within 1 hour
We are continuing to investigate this issue.
Our engineers are currently investigating an issue where the web access to the platform can be unstable. There is no impact on the execution of the scenarios We will provide an update within the next hour.
Report: "Timeouts on webhooks"
Last updateThis incident has been resolved
We are continuing to monitor for any further issues.
The affected zone is stable and we are monitoring the environment.
We are still investigating the cause of the timeouts. More updates will be provided in 1 hour.
Our engineers are still working on finding the root cause of the timeouts. We will provide more updates in 1 hour.
We are experiencing slower performance with our file system. This is affecting a small number of scenarios that use Webhooks, causing them to have trouble and possibly fail. Our team is looking into the issue and working to fix it as soon as possible. We will keep you updated. We will provide more updates within one hour.
Report: "Error to login on the platform"
Last updateThis incident has been resolved.
This incident has been resolved
The situation has been stabilized and our engineers are currently monitoring the zone.
The zone is accessible to login again. But we are still investigating scenario connection errors and Webhooks functionality that is not working properly. We will provide more updates in 1 hour.
We are currently investigating an issue in eu1.make.com where it's not possible to login to the platform. We will provide an update within the next hour.
Report: "Delays on webhooks response and scenario execution"
Last updateThis incident has been resolved.
The fix was applied and we are currently monitoring the zone.
Our engineers are still working on the fix. We will provide more updates within the next hour.
The root cause was identified by our engineers and we are currently applying the fix. We will provide further updates within the next hour.
We are currently investigating an issue where some users can experience delays in Scenario executions and Webhook responses.
Report: "Scenario executions delayed in EU2 and US1"
Last updateThis incident has been resolved.
We have identified set of scenarios which got disabled due to this incident and we will proceed with activating them again.
We have applied a fix and the situation is stable. We will keep monitoring the situation.
We have identified a root cause and working on a fix.
We are experiencing delays in scenario execution in EU2 and US1 zones. We also observe issues with some scheduled scenarios (mainly with Gmail or RSS triggers).
Report: "EU1 enterprise zone - problems with scenario and webhook processing"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're encountering issues executing scenarios and acception webhooks on eu1.make.celonis.com. Users may experience delays and errors when attempting to execute any scenarios. We're currently investigating this issue and will update this Statuspage within the next hour, or as more information comes to hand.
Report: "Errors to login on the platform"
Last updateThis incident has been resolved.
We have identified the issue and implemented a fix. Login to us1.make.com is now fully functional. We will be monitoring the situation for the next 1-2 hours to ensure everything is fine.
We are currently investigating an issue where is not possible to login to us1.make.com We will provide an update within the next hour.