Historical record of incidents for mailgun
Report: "Degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified an issue with one of our datastores and are attempting to implement a fix.
We are currently investigating reports of degraded performance.
Report: "Degraded performance"
Last updateWe are currently investigating reports of degraded performance.
Report: "Intermittent API Errors"
Last updateThis incident has been resolved.
A fix has been deployed and we are monitoring.
We identified a routing issue in our internal service mesh. We are attempting to roll out a fix.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Intermittent API Errors"
Last updateWe are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Intermittent Email Validation API Errors"
Last updateWe are currently investigating this issue.
Report: "Errors connecting to smtp.eu.mailgun.org"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A mitigation has been put in place and SMTP / Inbound email processing in our EU region is back to full working behavior.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Errors connecting to smtp.eu.mailgun.org"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A mitigation has been put in place and SMTP / Inbound email processing in our EU region is back to full working behavior.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Intermittent Log and Event API Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
A fix has been implemented and we are monitoring the results.
Our team is investigating degraded performance in our logs and event APIs.
Report: "Login Errors"
Last updateThis incident has been resolved.
Our team has resolved the login issue.
Our team is investigating reports of Login issues for a subset of administrative accounts
Report: "Europe - Email Delivery Latency"
Last updateThis incident has been resolved.
A fix has been implemented and traffic is sending through these networks. We are monitoring the resolution.
We are continuing to work with our network provider to bring this range online.
Further mitigations are being worked on to resolve networking issues, messages will continue to be delayed until a full fix is implemented.
We are continuing to process the sending backlog at a reduced rate while things recover. Delays for the affected network should still be expected.
Connectivity has been restored, we are monitoring the traffic backlog as sending resumes.
We are continuing to work with our networking partner on the fix. Only customers sending with IPs in the 159.135.132.0/24 range are impacted.
Due to network connectivity issues with a third party, there is a chance that emails being sent through Mailgun's EU region are experiencing delivery delays. The issue has been identified and a fix is in progress.
Report: "US Region(s): Elevated SMTP Connection Latency / Timeouts"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing elevated timeouts when sending email via SMTP in US regions. Investigation is underway.
Report: "US Email Delivery Issue"
Last updateOn August 20th, 2024, between 18:45 - 22:45 UTC, emails submitted to our US region experienced a small chance of delivery failure. Please review your email Events for "602 Too old message" errors to identify any affected emails and resend them if necessary. The issue was promptly identified and resolved. We apologize for the inconvenience.
Report: "Intermittent errors for login.mailgun.com and app.mailgun.com"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Delayed Logs in EU Region"
Last updateThis incident has been resolved.
Data is continuing to be backfilled. We are monitoring the process.
We are monitoring the backfill process for log data.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Some logs are delayed in our EU region. We are currently investigating the issue.
Report: "SSL Connection Errors for SMTP (eu.mailgun.org)"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Customer Portal Intermittently not Loading"
Last updateThis incident has been resolved.
We have identified the issue and are monitoring the resolution.
The customer portal is loading intermittently, we are investigating the issue at this time.
Report: "Login & Sending Issues"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Login & Sending Issues"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Mailgun is experiencing issues across our platform. Investigation is underway.
Report: "Login issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating reports that some customers are unable to login to app.mailgun.com
Report: "US Logs & Events API Issues"
Last updateThe data back fill process will complete shortly.
The work on restoring the missing data from 00:00 -> 1:40 UTC continues. We are continuing to monitor the back fill process.
The work on restoring the missing data from 00:00 -> 1:40 UTC is well underway. We continue to monitor the backfill process.
The work on restoring the missing data from 00:00 -> 1:40 UTC is still ongoing.
The Events API continues to operate as expected. Some customers may be missing events from 00:00 through 01:40 UTC. We are actively working on restoring that data.
The Events / Logs API & control panel are now working as expected. We continue to monitor closely.
The issue has been identified and a fix is being implemented.
We are experiencing issues with our Events & Logs API for our US regions. You may notice missing events at the moment (API & Control panel). Engineering is investigating.
Report: "Intermittent errors from stats endpoints"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Intermittent Connection Timeouts SMTP and HTTP(s) in US."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Intermittent errors from stats endpoints"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Login Issues to Mailgun and intermittent connection issues to api.mailgun.net"
Last updateThis incident has been resolved.
We are continuing to monitor our systems. All impacts of this attack have been mitigated at this time.
A mitigation has been put in place to restore the functionality of our login page. We are continuing to monitor the DDOS attack.
We are continuing work to mitigate impact to our login page. More updates will be provided when information becomes available.
Our cloud provider is working through internal escalation process to help us with the mitigation, meanwhile we are working on scaling up the infrastructure to support the load.
We are working with our cloud provider on possible mitigation strategy.
We are seeing a DDOS attack against our login page and we have deployed mitigation changes to improve the experience for the legitimate users, still working on complete resolution.
We are continuing to investigate this issue.
We are currently investigating intermittent issues logging into the Mailgun control panel.
Report: "Log events may be delayed for some customers."
Last updateThis incident has been resolved.
Delay continues to decrease, we are monitoring the recovery at this time.
We are monitoring our system as the delay resolves.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Intermittent connection issues to api.eu.mailgun.net"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Intermittent Errors Mailgun Control Panel"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "EU message delivery failures"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
The issue has been addressed. Monitoring continues.
The issue has been identified.
We are currently seeing an increase in failed email delivery in our EU region. Investigation is ongoing.
Report: "Control Panel Intermittently Unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Mailgun Engineers are investigating issues with app.mailgun.com availability.
Report: "HTTPs Tracking Outage"
Last updateTracking events for domains using HTTPs tracking were not processed due to an outage.
Report: "Delayed Sending in US Region"
Last updateThis incident has been resolved.
Report: "Sending Delays in US region"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Some customers may be experiencing longer than normal sending times for transactions email. We've identified the issue and are working on a fix.
Report: "Increased errors on /message API"
Last updateThis incident has been resolved.
You may have experienced elevated 404s on our message endpoint in the US region. The issue has been identified and a fix has been put in place.
Report: "Delays in EU transactional email delivery time"
Last updateThis incident has been resolved.
Delivery time for EU transactional emails is back to normal. We continue to monitor.
We are currently experiencing delays delivering transactional emails in our EU region. Investigation is ongoing.
Report: "EU region inbound route processing delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate the issue.
Inbound route processing in the EU region is currently experiencing delays. We are investigating the issue.
Report: "Intermittent Login Issues"
Last updateThis incident has been resolved.
A fix has been implemented. We continue to monitor.
We continue to investigate a fix.
We are currently investigating intermittent issues logging into the Mailgun control panel. The source of the issue has been identified.
Report: "Intermittent Login Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the resolution.
We are currently investigating intermittent issues logging into the Mailgun control panel.
Report: "Intermittent Login Errors"
Last updateThis incident has been resolved.
We have identified the cause of intermittent errors when logging into or navigating the Control Panel and are working on a fix.
We are currently investigating intermittent errors when logging into or navigating the Control Panel.
Report: "Intermittent connection issues"
Last updateThis incident has been resolved.
We continue to closely monitor traffic and are prepared to make additional proactive and reactive infrastructure changes as required.
We have completed a series of successful infrastructure changes and will monitor traffic closely over the weekend. Unless there is another major development, our next update will be on Monday.
Still executing against the mitigation strategy and monitoring platform performance.
We continue to execute against our mitigation strategy and closely monitor platform performance.
We continue to monitor platform performance.
We continue to deploy infrastructure updates, both proactive and reactive, while closely monitoring platform performance.
We are continuing to actively mitigate the attack at this time and are closely monitoring the performance of the system.
Our platform is still under an active DDoS attack. We are continuing to apply mitigation tactics and closely monitoring platform performance.
We are seeing the attack to be shifted to the EU region. We continue to monitor the situation.
We continue to investigate solutions and are actively monitoring the system.
DDoS protection remains in place. We are actively monitoring the system.
We are still seeing reports of some customers having issues. Moving the component status to "Degraded Performance".
DDoS protection is still in place. We are continuing to monitor the system.
Implemented DDoS protection and monitoring results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We've been seeing intermittent connection issues to our API and SMTP endpoints located in the US.
Report: "EU Region Domain errors - sending delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our EU region is experiencing sending delays due to communication troubles with our domains API
Report: "Message Delivery Delays in the EU Region"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified, a fix is in progress.
We are currently investigating message delivery delays in the EU region
Report: "Some templates not loading on Email Template Builder"
Last updateThis incident has been resolved.
This is specific to the EU region. The problem has been identified and a fix is in progress.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Some templates not loading on Email Template Builder"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "EU Domains Errors"
Last updateThis incident has been resolved.
The issues with adding and/or viewing domains in our EU region have been solved. Message acceptance and delivery were not affected as part of this disruption
Our team is currently investigating issues with domains in our EU region. At this time, sending and delivery is not affected however some customers may experience errors when trying to view or add domains in our EU region.
Report: "Minor message delays in US region"
Last updateThis incident has been resolved.
Bulk emails through our US regions are no longer experiencing delays.
The delays would have only been seen for bulk message sending. Individual or "transactional" messages did not experience delays.
The issue has been identified and a fix is being implemented.
We are currently experiencing minor email delivery delays in our US region.
Report: "Stats delays in EU region"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We've increased our infrastructure around the stats processing system in order to burn through the backlog at a faster rate. Thank you for being patient as these are worked through.
We are monitoring our stats queue as the backlog continues to drain. Systems are fully operational, though stats will continue to be delayed in the EU region as they are processed in order of arrival.
A fix has been implemented and we are monitoring the results.
We are currently investigating the issue. Note: No stats have been lost.
Report: "Message Delays in EU Region"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue causing message delays for a portion of customers.
Report: "504 Gateway Timeout"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating reports of 504 Gateway timeout errors within our API.
Report: "Message Delays in US Region"
Last updateThis incident has been resolved.
A fix has been implemented. Email sending performance is returning to normal and we are monitoring results.
We are continuing to investigate this issue.
We are currently investigating an issue causing message delays for a portion of customers.
Report: "Control panel 404 Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are investigating reports of our control panel giving intermittent 404 errors.
Report: "Intermittent SMTP connectivity issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Statistics Not Displaying on the Dashboard"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
Statistics are currently not loading on the dashboard. IP warmup may also be impacted. We are currently investigating the issue.
Statistics are currently not loading on the dashboard. We are currently investigating the issue.
Report: "Message API 404s"
Last updateCalls to the messages API were intermittently returning 404 responses between 15:20 and 15:30 UTC. The issue has been resolved.
Report: "Delayed webhook delivery"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified an issue causing delays for some webhooks and are working on a solution