Historical record of incidents for MailerLite
Report: "Service Disruption"
Last updateWe are currently experiencing a service disruption due to a global outage affecting Google Cloud Platform (GCP), which is one of our core infrastructure providers. The Google Cloud outage is causing some instability across our app, including degraded performance and partial service outages. This is an external infrastructure issue, but it is directly impacting our ability to serve requests reliably. The incident is global and being actively investigated by Google. You can follow their updates here: https://status.cloud.google.com/
Report: "Database Maintenance - Classic"
Last updateThis incident has been resolved.
We'll will be carrying out scheduled MailerLite Classic database maintenance. The planned maintenance is expected to last no more than 30 minutes. During this period, the MailerLite Classic application won't be available due to maintenance. We apologize for any inconvenience this may cause you. Please note the following details regarding the maintenance: - The application will be offline and a maintenance page will be displayed. - The API will be temporarily unavailable. - Scheduled emails will not be sent. - Data for clicks and opens will not be recorded during the maintenance. - Emails may experience delays. - Automations will be delayed. We appreciate your understanding and patience during this scheduled maintenance period.
Report: "MailerLite Outage"
Last updateThis incident has been resolved.
We are pleased to inform you that all services are fully restored. The issue was related to a third-party provider and we have successfully resolved it. Our team continues to monitor the situation to ensure everything remains stable. Thank you for your patience and understanding.
We are currently experiencing an outage. Our engineers are actively working to restore service as quickly as possible. Subscribe to updates to stay up-to-date.
We are currently experiencing a major outage. We are actively working to restore service as quickly as possible.
Report: "Partial downtime"
Last updateThis incident has been resolved.
Campaign sends and automations are temporarily unavailable for some users due to ongoing maintenance.
Report: "Email sending is currently paused - Classic"
Last updateEmail sending is now fully operational, and all queued messages have been processed. The issue has been resolved, and systems are functioning as expected. We appreciate your patience and apologize for any inconvenience this may have caused.
We have re-enabled email sending, and messages are now being processed. The rollout is happening gradually to ensure stability. Some delays may still occur as the system fully recovers. We appreciate your patience and will provide a final update once everything is fully operational.
We are actively working on restoring email sending on MailerLite Classic (our older platform). If you created your account before March 2022, you’re likely using the Classic (older) version of MailerLite. Based on our current progress we estimate it will take at least 6 hours to complete. The newer version of MailerLite is not affected and working normally. We appreciate your patience and will provide further updates as we make progress.
Our team is continuing to work on resolving the issue. We have identified the underlying issue, and we are actively addressing the situation and will provide further updates as soon as possible. We appreciate your patience and apologize for any inconvenience.
We have identified an issue affecting email delivery and have temporarily stopped sending while we work on a resolution. Our team is actively addressing the situation and will provide updates as progress is made. We sincerely apologize for any inconvenience this may cause and appreciate your patience.
Report: "App Latency"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're experiencing an elevated level of Latency and are currently looking into the issue.
Report: "Temporary Service Issues"
Last updateThis incident has been resolved.
We are currently experiencing degraded performance across our services. Our team is actively investigating the issue to restore full functionality as quickly as possible. We appreciate your patience and apologize for any inconvenience caused. Updates will be provided as more information becomes available.
Report: "Temporary Service Slowdown"
Last updateThis incident has been resolved.
We are still processing the backlog, and it's steadily clearing up. While this process is ongoing, you might still experience some minor processing slowdowns.
We are making good progress in clearing the backlog, and are happy to report that it is steadily decreasing. While this process is ongoing, you might still experience some minor processing slowdowns.
Our services have now been restored and are back online. As systems normalize, you may experience temporary processing delays. Our team is monitoring the situation closely to ensure a smooth transition back to optimal performance.
We've identified the cause of the temporary service degradation and are actively working on a resolution. We're committed to restoring full-service functionality as quickly as possible. Furthermore, we appreciate your understanding and patience during this time. Further updates will be shared as the situation evolves.
We are currently experiencing degraded performance across our services. Our team is actively investigating the issue to restore full functionality as quickly as possible. We appreciate your patience and apologize for any inconvenience caused. Updates will be provided as more information becomes available.
Report: "Major Outage"
Last updateWe sincerely apologise for the recent disruption to our application. We understand the inconvenience this may have caused, and we are committed to ensuring that such incidents do not occur again. Our team has thoroughly investigated the root cause of the outage and is implementing measures to prevent similar occurrences in the future. We appreciate your patience and understanding as we work to enhance the reliability and performance of our service. In the coming days, we will publish a detailed post-mortem report providing a comprehensive analysis of the outage and the steps we are taking to prevent its recurrence. Thank you for your continued support and trust in our company.
Our application is back online and we're focused on getting through the backlog.
Unsubscribes, clicks, opens and previews are operational again. We are continuing to work on a fix for this issue.
MailerLite Landing pages & websites are back. We are continuing to work on a fix for this issue.
We are currently experiencing a major outage. We are actively working to restore service as quickly as possible.
Report: "MailerLite Latency / Network issues"
Last updateThis incident has been resolved, we will continue to monitor.
We are currently investigating reported latency issues. Our team is fully aware of this issue and is working to resolve it as quickly as possible.
Report: "Delays in stats and import processing"
Last updateThis incident has been resolved.
We have identified a delay in the processing of statistics and imports, which may result in a temporary slowdown in backlog processing. Our team is fully aware of this issue and is working to resolve it as quickly as possible.
Report: "Database Maintenance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are running some maintenance on one of our databases, the mainteance is expected to last a no more than 15 minutes Please note the following details regarding the maintenance: - Emails will be delayed. - Automations will be delayed. We appreciate your understanding and patience during this maintenance event. Thank you for your continued trust in our services.
Report: "AI Features Degraded"
Last updateThis incident has been resolved.
Our AI-related features are currently facing technical challenges, resulting in a temporary degradation in their functionality. These issues stem from a third-party service, and we are actively working to resolve them.
Report: "Networking Latency Issue"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently facing a networking issue that is causing unexpected latency in our app. Our dedicated team is actively investigating the problem to pinpoint the exact cause and implement a solution as quickly as possible.
Report: "Networking Latency Issue"
Last updateThis incident has been resolved.
We are currently facing a networking issue that is causing unexpected latency in our app. Our dedicated team is actively investigating the problem to pinpoint the exact cause and implement a solution as quickly as possible.
Report: "Opens Delayed"
Last updateThis incident has been resolved.
We are currently investigating a delay in open stats. We appreciate your understanding and patience during this time. Thank you for your continued trust in our services.
Report: "Emails Delayed"
Last updateEmails are now processing as normal
We are currently investigating email sending delays
Report: "Automation Delays"
Last updateThis incident has been resolved.
This is now resolved and automations are being processed as normal
We are currently investigating delays in automations
Report: "Problems with DNS registry for mailerlite.io"
Last updateOur DNS registry fixed the underlying problem and everything is accessible now.
Workaround was implemented and all the components of the app are available, but we are still working with DNS registry to resolve the problem with mailerlite.io domain.
We are continuing to work with our DNS registry to fix this issue.
We have identified the problem with our DNS registry holding mailerlite.io. We are working with our provider to restore the access to mailerlite.io as soon as possible.
Report: "Problems while duplicating Auto resend and A/B split campaigns"
Last updateThis incident has been resolved.
Currently, we are experiencing problems while duplicating Auto resend or A/B split test campaigns. The regular campaign type is not affected.
Report: "click.mlsend.com links not working"
Last updateThe underlying issue has been resolved. It may take some time to propagate the changes to all users.
The issue has been identified and we are working with our domain registrar on fixing it.
Report: "Problems while creating Email campaigns"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Connectivity issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are experiencing connectivity issues. Users can't access the MailerLite app. We are currently investigating this issue.
Report: "Delay in sendings"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Sendings of email campaigns are currently stopped.
Report: "Subscriber indexing issues"
Last updateThe issue has been resolved. If you’re still experiencing issues, please contact customer support at support@mailerlite.com or via Live Chat. Thank you for your patience.
Campaign sendings are currently working for indexed accounts. If you see a notification “Subscriber indexing is in progress”—it means your subscriber count is still being indexed and your sendings are not enabled yet. Accounts are being recovered every minute, and our #1 priority is to finish indexing all accounts ASAP.
A fix has been implemented and we are monitoring the results.
We’re implementing a solution to speed up subscriber indexing and will continue to share updates here.
We’re currently experiencing subscriber indexing issues. While all data remains safe, email campaign sendings have been temporarily stopped so we can complete the necessary work. This does not apply to automated emails, which are working.
Report: "Connectivity issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Email sending delays"
Last updateEmail campaigns that been delayed have been sent or being delivered.
We are currently experiencing sending delay for some email campaigns. We apologize for the inconvenience. We will be sharing further updates here.
Report: "Email sending delays"
Last updateCampaigns that been delayed have been sent or being delivered.
A fix has been implemented and we are monitoring the results.
We are currently experiencing sending delay for some email campaigns. We apologize for the inconvenience. We will be sharing further updates here.
Report: "Network problems"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "MailerLite applications suffers a downtime"
Last updateThe incident has been resolved. Our application is now operational. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience caused, and thank you for your patience!
At this time, we are continuing to monitor the situation. The main issue has been resolved, our team is working to ensure stability of the application and take all possible measures to prevent any further issues.
Our partner network provider is under a DDoS attack, causing connectivity issues for our app. We are continuing to monitor the situation closely, and we will share more information as it becomes available.
We are currently investigating this issue.
Report: "Connectivity problems"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
Our data center provider is experiencing a technical issue with their network. Some of our servers belong to that part of the network and are unresponsive. This might cause links in some of your recently sent campaigns not loading and delays while using the app. All of our engineers are working hard to find the solution as soon as possible.
Report: "Unable to reach the applicatiion"
Last updateIncident is resolved.
We are currently experiencing downtime. Our internet service provider is having network problems.
Report: "Unexpected problem"
Last updateThis incident has been resolved. Links which were affected works now.
Our developers are still looking to the issue.
We got few requests that links in sent campaigns are not working.