Is Magnus Health Down Right Now? Check if there is a current outage ongoing.

Our third-party scheduling tool, ChiliPiper, has resolved the issue with their scheduling links and you should once again be able to schedule calls with our Support Consultant team through the Magnus Community. If when using the scheduling link you are still receiving an error, please try clearing your browser cache.

Our third party scheduling tool, ChiliPiper, is investigating an issue that is causing users to be unable to access calendar scheduling links. As a result, the feature to schedule support consulting calls through the Magnus Community is temporarily unavailable. We are closely monitoring the ChiliPiper status and will notify you as soon as the scheduling links issue has been resolved.

The issue impacting our fax systems has been resolved and we can once again accept incoming customer faxes. Thank you for your patience while we worked to resolve this issue.

Due to a third-party outage impacting global tech platforms our fax systems are currently unable to accept incoming customer faxes. We are working to resolve the issue as quickly as possible, but in the interim please upload files directly from our mobile or desktop applications.

Our email provider has confirmed that this issue is now resolved and emails are once again sending as expected.

The delays with our email provider have improved, but we will continue to monitor their status until we receive confirmation of resolution.

One of our email providers is currently experiencing an issue sending messages. As a result, you may experience email delays with reset password, welcome email, multi-factor authentication, and mass email messages. We have taken steps to ensure users can continue to log in successfully during this time and are actively monitoring the issue with our email provider. We will provide an update as soon as we've received confirmation that the issue has been resolved.

We have identified and resolved the issue that was preventing customers from closing support cases within the Community.

We are currently investigating an issue preventing customers from closing support cases within the Magnus Health Community. We appreciate your patience and will provide an update as soon as we are able.

The ability to search and access student information through our Magnus Health mobile application has been restored for school users that utilize both Apple and Android devices. Upon logging into our Magnus Health mobile application, you will receive a message that a new version of the mobile app is available. To restore the search functionality, please make sure that you update your mobile app to version 2.10.0. Thank you for your patience as we worked to resolve this issue.

A fix has been implemented for Android devices and we are monitoring the results. We are awaiting a fix to be approved and deployed for Apple devices.

The ability to search and access student information through our Magnus Health mobile application has been restored for school users that utilize Android devices. The inability to search and access student information through our Magnus Health mobile application is still outstanding for school users that utilize Apple devices. We will provide an update once this feature is restored for Apple device users. Thank you for your patience as we work to resolve this issue.

We have identified an issue that is causing school staff users to be unable to search and access student information through our Magnus Health mobile application. This issue is affecting all school staff users. A fix has been identified and submitted to both Apple and Android mobile app stores. Once the mobile application update has been approved, we will provide an update to allow users to search and access students through the mobile app again. As a workaround until this issue is resolved, we recommend utilizing the Magnus web portal to access vital health information for students. We apologize for any inconvenience, and are working toward resolving this issue as quickly as possible.

The issue with the Magnus Health Community has been resolved and users should once again be able to sign in. We apologize for any inconvenience.

We are investigating an issue preventing users from signing into the Magnus Health Community. While we investigate further, please visit https://community.magnushealth.com/s/ directly to search our knowledge base and email clientservices@magnushealthportal.com to submit new support requests.

Our team has successfully processed all school syncs manually. Student and parent accounts should now be active, and remain active moving forward. If you find that your school's student headcount is inaccurate, please contact our support team through our Magnus Health Community to research further. Thank you for your patience as we worked to resolve this error.

Blackbaud has identified the issue and released a fix within their system this morning so that the issue will not occur again tomorrow. Our team is continuing to work through manual syncs to provide an immediate resolution for today. We appreciate your patience.

We are investigating an issue with schools using the Blackbaud sync with Magnus. In some cases, all students have been archived. The Magnus Support Team is currently working through manual syncs for impacted schools as a workaround while we investigate this issue further with the Blackbaud team. Thank you for your patience.

We have resolved the issue preventing users from logging into the Magnus Community. We appreciate your patience and apologize for any inconvenience.

We are investigating an issue preventing users from logging into the Magnus Community via SSO. Access to the Magnus web portal and mobile application is unaffected. While we investigate this further, please submit any support requests at https://magnushealth.my.site.com/s/contactsupport.

We have resolved the issue impacting the visibility of student information for school staff users that have mobile application access and do not have permission to view the Vital Health Record. Please note that this fix requires you to download the latest update to our mobile app. Thank you for your patience.

We have identified an issue causing some school staff users to be unable to access student information through our Magnus Health mobile application. This issue is affecting school staff users that have mobile application access and do not have permission to view the Vital Health Record. Administrative users within Magnus are not impacted. As a workaround until this issue is resolved, we recommend printing the Magnus 911 cards for any student or group where health information access will be needed during the weekend of 3/3 through 3/6. We apologize for any inconvenience, and are working toward resolving this issue as quickly as possible.

Yesterday’s site performance and time out errors are now resolved. We appreciate your patience as we worked to resolve this issue.

Site performance and time out errors should now be resolved, though we are continuing to monitor the system. We appreciate your patience as we continue to investigate the cause of these issues.

We are currently seeing an improvement in site speed and time out errors. Our team is continuing to investigate and monitor the issue. Thank you for your patience as we work to resolve this issue.

We are currently investigating an issue impacting some of our customers, causing them to experience site slowness or receive timeout errors when attempting to take action in multiple areas within the Magnus system. This issue is effecting both School Users as well as families. We are investigating this issue as a top priority, and will provide updates as soon as we are able. As a workaround until this issue is resolved, if you are experiencing difficulty loading your students' health information you may log into our Magnus mobile app to retrieve and update pertinent health information. We apologize for any inconvenience.

All emails that were automatically queued during the incident have been sent out. Email delivery is running as normal.

New emails are now being sent out as normal, and emails previously queued for delivery are being processed. We will post another update once all emails have been delivered.

Our email service provider is currently experiencing delays in delivering email. This is impacting all email delivery from Magnus, including welcome emails and password reset emails. We are monitoring the situation and will provide updates as they become available.

On Wednesday May 27th, 2020 Magnus Health Portal will be down for scheduled maintenance from 5:30AM to 7AM Eastern. We apologize for any inconvenience.