Is Magic Down Right Now? Check if there is a current outage ongoing.

We've identified an issue causing latency with the Newton Agent History. A fix is in the works.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

New agents were unable to be deployed due to a 3rd party service provider outage. We're actively working with them to resolve the service outage.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

New agents were unable to be deployed due to a 3rd party service provider outage. We're actively working with them to resolve the service outage.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

Some users experienced degraded service for our email auth flows. This was due to a Cloudflare change against Vercel as noted in the following blog: https://developers.cloudflare.com/changelog/2025-03-22-next-js-vulnerability-waf/

This incident has been resolved.

A fix has been implemented and we're monitoring the results.

Our team is making progress on a fix for this issue. We are currently in the testing phase internally to ensure stability and prevent recurrence. We will provide another update as soon as testing is complete.

We're currently experiencing a degradation in our Auth and Wallet signing processes. The problem has been identified and are working towards a solution.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

We've identified an issue where customers received a rate limiting response from our systems. We've since mitigated those rate limits and adjusted the rules to allow customer traffic.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating login issues with Dashboard and SMS

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident was resolved by the Postmark team at 02:45 PDT. https://status.postmarkapp.com/notices/5jmmv4cyfqboak2v-service-issue-outbound-smtp-sending-issues

Postmark SMTP server outage is causing emails not to send for applications using our Custom Email Provider feature with Postmark. Our team will continue to monitor and update this incident once the issue is resolved.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We've identified the issue and are working towards resolution

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're experiencing an elevated level of errors and are currently looking into the issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

We are seeing an improvement in the error rates and continuing to monitor.

You may temporarily experience increased latency and error rates. We are actively investigating the degraded performance issue.

Our Ethereum node provider has reported that the incident is resolved.

Our Ethereum node provider has an ongoing incident leading to a degraded performance of our Ethereum related API endpoints. You may temporarily experience increased latency and error rates.

Our monitoring detected increased error rates on our api endpoint. A subset of customers may have experienced intermittent access issues for a period of 5 minutes.

This incident has been resolved.

We are continuing to investigate this issue.

One of our partner providers has degraded service that has impact on Magic services.

This incident has been resolved.

This incident has been resolved.

Users encountered increased latency and were unable to login for 15 minutes. A fix has been deployed and we are currently monitoring.

A small percentage of our user logins using federated identity are unable to login

System down for maintenance.

This incident has been resolved.

We're experiencing an elevated level of Auth errors and are currently looking into the issue.

Resolved.

We are monitoring our services for further impact from our partner provider's degraded service.

One of our partner providers has degraded service that has impact on Magic services.

This has been resolved. A small percentage of enterprise users were unable to login with email for 2 hours.

Systems recovered.

We observe improvement with error rate and latency for our Ethereum related API endpoints.

We observe improvement with error rate and latency for our Ethereum related API endpoints.

Our Ethereum node provider has an ongoing incident leading to a degraded performance of our Ethereum related API endpoints. You may temporarily experience increased latency and error rates.

This has been resolved. Users were unable to receive emails for 7 minutes, impacting their ability to login if they were email login users.

Percentage of users may experience degraded performance

This incident has been resolved.

Monitoring fix.

Customers using `loginWithEmailOTP` with custom UI were unable to login. We have diagnosed the issue and have rolled out a fix.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are observing the improvement of the performance

We are continuing to investigate this issue.

Percentage of users may experience degraded performance

The incident has been resolved.

We don't see any failing requests, however we are continuing to monitor.

We are continuing to monitor for any further issues.

We are seeing an improvement in the error rates and continuing to monitor. Issue is caused by underlying provider.

We are continuing to investigate this issue.

You may temporarily experience increased latency and error rates. We are actively investigating the degraded performance issue.

Our Ethereum node provider has an ongoing incident leading to increased latency of our Ethereum related API endpoints. You may temporarily experience increased availability, latency, and errors.

We’ve completed our system upgrade. Some users might experience a slight service disruption between 7:07pm ET and 7:10pm ET. Our system is operational.

This incident has been resolved.

Our Ethereum node provider has an ongoing incident leading to an outage of our Ethereum related API endpoints. You may temporarily experience increased availability, latency, and errors.

This incident has been resolved.

Our primary email provider (Postmark) is still working to resolve the issue at their end, while we are monitoring the progress. We will provider a further update once our primary email provider resolves the issue at their end. Meanwhile, everything is operational as we've switched over to our secondary email provider, and the emails are being delivered promptly.

Our primary email provider (Postmark) is still working to resolve the issue at their end, while we are monitoring the progress. We will provider a further update once our primary email provider resolves the issue at their end. Meanwhile, everything is operational as we've switched over to our secondary email provider, and the emails are being delivered promptly.

Our primary email provider (Postmark) had an incident leading to delayed email delivery. We've switched over to our secondary email provider, and the emails are being delivered promptly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

Latencies have returned to normal levels. We are continuing to monitor for any issues.

We are currently working on a fix for this issue. Some customers may be able to log in.

We are continuing to work on a fix for this issue while AWS remains down.

We are continuing to work on a fix for this issue.

We are continuing to investigate current issue.

We are continuing to investigate this issue. AWS Support has responded and is working on a resolution. https://health.aws.amazon.com/health/status

AWS us-west-2 services appear to be down. We are engaging support.

We are continuing to investigate this issue.

We are currently investigating this issue: https://downdetector.com/status/aws-amazon-web-services/

Our service underwent a partial outage due to a denial of service attack.

AWS is healthy again and logins are working as expected.

We are continuing to work on a fix for this issue.

The issue has been identified. Related to an AWS Outage: https://health.aws.amazon.com/health/status

We are currently investigating this issue.

This incident has been resolved.

We experienced a partial outage of our admin sdk api when applying additional bot detection security rules. The issue has been identified. All systems are now back to the pre-incident state, and we are actively monitoring the situation.

# **What happened** A spike in traffic occurred and our API pods did not scale out in enough time. The following were not possible or experienced partly degraded service: * API Login * Logging into the Magic Dashboard # **How we responded** During the outage, our engineers rapidly joined a virtual war-room to triage the situation and to find the fastest, most impactful step forward. After investigating the issue, we began to increase our overall server fleet size, which stabilized the traffic spike. We also found that our scale-up policies had room for improvement. Our team immediately modified our scale-up policies to better accommodate for high traffic spikes in the future, which we were able to observe during later traffic spikes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

You may temporarily experience increased latency and error rates. We are actively investigating the degraded performance issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Fix deployed, we see improvement in the latency. Continuing to monitor. Will update in 30 mins.

We are continuing to work on a fix for this issue.

A potential fix is being deployed. Will update in 30 mins.

We are continuing to work on a fix for the issue. Will update in 30 mins.

You may temporarily experience increased latency and error rates. We have identified the potential issue and are working on the fix. Will update in 30 mins

We experienced an issue when connecting to custom SMTP providers. The incident lasted 10 hours and was resolved on 7/12/2022 at noon the following day.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently an investigating an issue where some Fortmatic users are unable to login using email.

This incident has been resolved.

Fix has been implemented, we see improvement in the connectivity, we are actively monitoring the situation.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating the issue.

All systems are back to the pre-incident state. Issue is resolved now

We are still continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

Fix has been implemented, we see improvement in the connectivity, we are actively monitoring the situation.

We're experiencing partial outage of our services. Issue was identified and related to our global network provider. Fix is being implemented, we are actively monitoring the situation

You may have temporarily experienced increased latency and error rates. The underlying issue has been resolved.

This incident has been resolved

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Our API encountered elevated error rates and increased latency on our login endpoints.