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MadKudu is currently Operational

Last checked 2025-06-14T13:52:56.790Z from MadKudu's official status page

Historical record of incidents for MadKudu

May 30, 2025

Report: "Copilot Partial Outage"

Last update 2025-05-30T07:46:49.055Z

resolved2025-05-30T07:46:49.036Z

This incident has been resolved.

monitoring2025-05-27T15:52:31.654Z

The LaunchDarkly outage triggered an overload on our production database by one of our systems, which in turn prevented the Copilot service from handling some requests. After restarting the database and with LaunchDarkly gradually recovering, the load has decreased and Copilot is now functioning normally. We are closely monitoring the situation and are developing a plan to improve our resilience to similar incidents, which will be implemented in the coming weeks.

investigating2025-05-27T14:21:44.056Z

One of our provider, LaunchDarkly, is experiencing a major outage: https://status.launchdarkly.com/ We use Launchdarkly for our feature flag infrastructure (i.e. control how features are released). We are looking for a way to fix the situation without having to wait for Launchdarkly to fix their service.

Report: "Copilot Partial Outage"

Last update 2025-05-30T02:46:00.000Z

Resolved2025-05-30T02:46:00.000Z

This incident has been resolved.

Monitoring2025-05-27T10:52:00.000Z

Investigating2025-05-27T09:21:00.000Z

One of our provider, LaunchDarkly, is experiencing a major outage: https://status.launchdarkly.com/We use Launchdarkly for our feature flag infrastructure (i.e. control how features are released). We are looking for a way to fix the situation without having to wait for Launchdarkly to fix their service.

Apr 24, 2025

Report: "Scoring Push to CRM Outage"

Last update 2025-04-24T14:22:22.025Z

resolved2025-04-19T13:00:02.000Z

During April 19th 2025 07:00 AM - April 22nd 2025 our Push ECS agent experienced intermittent disconnections, causing push delivery to be unstable. This was due to the agent becoming unresponsive, likely from machine lock or CPU overload. Actions taken: • Identified and rebooted the affected instance • Doubled CPU and memory reservations for the push tasks • Push service is now stable and under close monitoring Next steps to prevent recurrence: • Continue monitoring agent status and container performance

Feb 4, 2025

Report: "Explore View Degradation"

Last update 2025-02-04T17:53:06.687Z

resolved2025-02-04T17:53:06.671Z

This incident has been resolved.

identified2025-02-04T17:13:35.860Z

The explore view is experiencing outage and the message "It seems that there are some problems loading your data. Please update the rules or contact support if the issue persists." is displayed on some request. We are currently working on solving it and the system should be back very soon.

Jan 30, 2025

Report: "Explore views outage"

Last update 2025-01-30T06:21:58.087Z

resolved2025-01-30T06:21:58.072Z

This incident has been resolved.

monitoring2025-01-29T19:03:25.764Z

The service is back and we upscaled the machines to make sure you don't experience degraded performance. We will keep monitoring the situation for 24 hours.

identified2025-01-29T17:55:07.000Z

The service in charge of executing explore queries is experiencing an outage due to an overload. We are restarting the service and scaling up the machines to bring it back online.

Dec 17, 2024

Report: "Intermittent 504 Errors"

Last update 2024-12-17T09:12:40.912Z

resolved2024-12-17T09:12:40.896Z

This incident has been resolved.

monitoring2024-12-13T07:25:43.759Z

The issue has been identified and the fix has been released. We are actively monitoring the platform.

identified2024-12-12T07:17:32.506Z

We identified the issue and are actively working on fixing it. We expect the performances to go back to normal before 6:00 UTC

investigating2024-12-11T18:26:58.924Z

Our AWS infrastructure is suffering partial outage that cause Intermittent 504 Errors on the public API and can prevent new attributes mapping from being published. We are actively investigating the issue but due to its complexity, we don't expect it to be completely fixed before 24h

Dec 10, 2024

Report: "Public API is returning 504"

Last update 2024-12-10T16:51:09.442Z

resolved2024-12-10T16:51:09.427Z

This incident has been resolved.

monitoring2024-12-10T14:36:09.852Z

The fix has been deployed and the error rate dropped significantly. We are monitoring the systems to ensure stability.

identified2024-12-10T14:28:39.446Z

We are continuing to work on a fix for this issue.

identified2024-12-10T14:28:27.659Z

The AWS region where the public API is hosted is having issues. We are redeploying the instances.

Nov 29, 2024

Report: "Explore views are empty"

Last update 2024-11-29T08:17:21.370Z

resolved2024-11-29T08:17:21.353Z

This incident has been resolved.

monitoring2024-11-28T13:43:44.473Z

A fix has been implemented and we are monitoring the results.

identified2024-11-28T08:41:45.757Z

We are continuing to work on a fix for this issue.

identified2024-11-28T08:40:48.943Z

A major database migration created disturbance in our explore views. As a result, these views are empty. The problem has been identified and we are working to fix the problem.

Aug 5, 2024

Report: "Downtime & Slowness on api.madkudu.com"

Last update 2024-08-05T07:02:11.150Z

resolved2024-08-05T07:02:11.135Z

This incident has been resolved.

investigating2024-08-04T19:00:27.000Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Jul 30, 2024

Report: "Delay with score push"

Last update 2024-07-30T15:36:52.817Z

resolved2024-07-29T19:00:24.000Z

This incident has been resolved.

monitoring2024-07-29T17:08:31.158Z

Issue AWS on Saturday 27 degraded our ability to push scores into destination systems (e.g. SFDC). We identified the issues and push resumed. We expect every score to be up-to-date in a few hours.

Feb 5, 2024

Report: "Delays with batch scoring (fit, behavioral), refresh of MSI and publication of mappings"

Last update 2024-02-05T21:45:27.920Z

resolved2024-02-05T21:45:27.906Z

This incident has been resolved.

investigating2024-02-05T15:20:01.330Z

Our infrastructure is experiencing delays. This is affecting fit and behavioral scoring, the refresh of the MSI as well as the publication of new mappings. Our team has been notified and is looking into the issue

Jan 24, 2024

Report: "Degraded performance on api.madkudu.com"

Last update 2024-01-24T13:11:54.538Z

resolved2024-01-24T13:11:54.459Z

This incident has been resolved.

investigating2024-01-24T13:08:20.774Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Jan 23, 2024

Report: "Degraded performance on api.madkudu.com"

Last update 2024-01-23T17:49:30.357Z

resolved2024-01-23T17:49:30.188Z

This incident has been resolved.

investigating2024-01-23T17:37:46.480Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Jan 17, 2024

Report: "Degraded performance on api.madkudu.com"

Last update 2024-01-17T18:44:16.354Z

resolved2024-01-17T18:44:16.257Z

This incident has been resolved.

investigating2024-01-17T18:41:46.758Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Jan 16, 2024

Report: "Degraded performance on api.madkudu.com"

Last update 2024-01-16T17:27:02.818Z

resolved2024-01-16T17:27:02.729Z

This incident has been resolved.

investigating2024-01-16T17:22:47.120Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Nov 22, 2023

Report: "Degraded Performance with Data Endpoint"

Last update 2023-11-22T11:41:41.158Z

resolved2023-11-22T11:41:40.990Z

This incident has been resolved.

investigating2023-11-22T11:41:26.083Z

Our data.madkudu.com endpoint is experiencing degraded performance. Data from Segment may be delayed. We are investigating the issue.

Report: "Degraded Performance with Data Endpoint"

Last update 2023-11-22T11:04:48.612Z

resolved2023-11-22T11:04:48.481Z

This incident has been resolved.

investigating2023-11-22T11:02:43.814Z

Our data.madkudu.com endpoint is experiencing degraded performance. Data from Segment may be delayed. We are investigating the issue.

Nov 14, 2023

Report: "Degraded performance on api.madkudu.com"

Last update 2023-11-14T13:21:39.305Z

resolved2023-11-14T13:21:39.233Z

This incident has been resolved.

investigating2023-11-14T13:11:42.858Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Oct 11, 2023

Report: "app.madkudu.com may be inaccessible"

Last update 2023-10-11T10:01:08.747Z

resolved2023-10-11T10:01:08.656Z

This incident has been resolved.

investigating2023-10-11T09:55:12.157Z

Our app is experiencing errors and may be inacessible. We are investigating the issue.

Oct 10, 2023

Report: "app.madkudu.com may be inaccessible"

Last update 2023-10-10T10:29:00.828Z

resolved2023-10-10T10:29:00.745Z

This incident has been resolved.

investigating2023-10-10T10:24:40.971Z

Our app is experiencing errors and may be inacessible. We are investigating the issue.

Report: "app.madkudu.com may be inaccessible"

Last update 2023-10-10T10:17:56.386Z

resolved2023-10-10T10:17:56.230Z

This incident has been resolved.

investigating2023-10-10T10:12:16.883Z

Our app is experiencing errors and may be inacessible. We are investigating the issue.

Report: "app.madkudu.com may be inaccessible"

Last update 2023-10-10T09:41:59.616Z

resolved2023-10-10T09:41:59.528Z

This incident has been resolved.

investigating2023-10-10T09:38:45.369Z

Our app is experiencing errors and may be inacessible. We are investigating the issue.

Oct 9, 2023

Report: "app.madkudu.com may be inaccessible"

Last update 2023-10-09T00:40:57.191Z

resolved2023-10-09T00:40:56.900Z

This incident has been resolved.

investigating2023-10-09T00:39:21.991Z

Our app is experiencing errors and may be inacessible. We are investigating the issue.

Oct 7, 2023

Report: "app.madkudu.com may be inaccessible"

Last update 2023-10-07T16:01:08.016Z

resolved2023-10-07T16:01:00.580Z

This incident has been resolved.

investigating2023-10-07T15:54:01.911Z

Our app is experiencing errors and may be inacessible. We are investigating the issue.

Report: "app.madkudu.com may be inaccessible"

Last update 2023-10-07T09:10:55.507Z

resolved2023-10-07T09:10:55.454Z

This incident has been resolved.

investigating2023-10-07T09:05:31.185Z

Our app is experiencing errors and may be inacessible. We are investigating the issue.

Oct 1, 2023

Report: "app.madkudu.com may be inaccessible"

Last update 2023-10-01T02:34:16.449Z

resolved2023-10-01T02:34:16.400Z

This incident has been resolved.

investigating2023-10-01T02:32:44.472Z

Our app is experiencing errors and may be inacessible. We are investigating the issue.

Sep 19, 2023

Report: "Delays with demographic scoring of new records"

Last update 2023-09-19T09:04:21.690Z

postmortem2023-09-19T09:04:11.929Z

Incident caused by the network outage in AWS - Oregon. [https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status)

resolved2023-09-18T22:23:33.349Z

This incident has been resolved.

investigating2023-09-18T22:21:36.722Z

Our infrastructure is experiencing delays in realtime demographic scoring of new records. Our team has been notified and is looking into the issue

Report: "app.madkudu.com may be inaccessible"

Last update 2023-09-19T09:04:20.190Z

postmortem2023-09-19T09:04:09.756Z

Incident caused by the network outage in AWS - Oregon. [https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status)

resolved2023-09-19T02:09:17.982Z

This incident has been resolved.

investigating2023-09-19T01:38:01.451Z

Our app is experiencing errors and may be inacessible. We are investigating the issue.

Report: "Degraded performance on api.madkudu.com"

Last update 2023-09-19T09:04:18.467Z

postmortem2023-09-19T09:04:07.887Z

Incident caused by the network outage in AWS - Oregon. [https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status)

resolved2023-09-19T02:20:21.824Z

This incident has been resolved.

investigating2023-09-19T01:40:40.585Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Report: "app.madkudu.com may be inaccessible"

Last update 2023-09-19T09:04:17.195Z

postmortem2023-09-19T09:04:05.904Z

Incident caused by the network outage in AWS - Oregon. [https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status)

resolved2023-09-19T02:21:18.974Z

This incident has been resolved.

investigating2023-09-19T02:13:43.831Z

Our app is experiencing errors and may be inacessible. We are investigating the issue.

Report: "app.madkudu.com may be inaccessible"

Last update 2023-09-19T09:04:01.577Z

postmortem2023-09-19T09:02:48.067Z

Incident caused by the network outage in AWS - Oregon. [https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status)

resolved2023-09-19T02:58:22.252Z

This incident has been resolved.

investigating2023-09-19T02:30:41.810Z

Our app is experiencing errors and may be inacessible. We are investigating the issue.

Sep 14, 2023

Report: "app.madkudu.com may be inaccessible"

Last update 2023-09-14T19:58:13.540Z

resolved2023-09-14T19:58:13.413Z

This incident has been resolved.

investigating2023-09-14T19:53:00.956Z

Our app is experiencing errors and may be inacessible. We are investigating the issue.

Sep 11, 2023

Report: "app.madkudu.com may be inaccessible"

Last update 2023-09-11T09:45:35.180Z

resolved2023-09-11T09:45:34.921Z

This incident has been resolved.

investigating2023-09-11T09:39:19.461Z

Our app is experiencing errors and may be inacessible. We are investigating the issue.

Sep 2, 2023

Report: "app.madkudu.com may be inaccessible"

Last update 2023-09-02T07:32:03.963Z

resolved2023-09-02T07:32:03.901Z

This incident has been resolved.

investigating2023-09-02T07:28:51.281Z

Our app is experiencing errors and may be inacessible. We are investigating the issue.

Aug 26, 2023

Report: "Degraded performance on api.madkudu.com"

Last update 2023-08-26T18:25:22.367Z

resolved2023-08-26T18:25:22.311Z

This incident has been resolved.

investigating2023-08-26T18:21:26.273Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Aug 10, 2023

Report: "Degraded performance on api.madkudu.com"

Last update 2023-08-10T07:39:58.335Z

resolved2023-08-10T07:39:58.208Z

This incident has been resolved.

investigating2023-08-10T07:30:52.938Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Jul 15, 2023

Report: "Degraded performance on api.madkudu.com"

Last update 2023-07-15T13:22:59.763Z

resolved2023-07-15T13:22:58.050Z

This incident has been resolved.

investigating2023-07-15T12:08:03.464Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Jul 14, 2023

Report: "Degraded performance on api.madkudu.com"

Last update 2023-07-14T15:27:16.876Z

resolved2023-07-14T15:27:16.680Z

This incident has been resolved.

investigating2023-07-14T15:24:30.523Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Jul 13, 2023

Report: "app.madkudu.com may be inaccessible"

Last update 2023-07-13T18:28:21.406Z

resolved2023-07-13T18:28:21.352Z

This incident has been resolved.

investigating2023-07-13T18:08:29.974Z

Our app is experiencing errors and may be inacessible. We are investigating the issue.

Jun 26, 2023

Report: "app.madkudu.com is inaccessible"

Last update 2023-06-26T19:42:08.397Z

resolved2023-06-26T19:42:08.383Z

The MadKudu app is now accessible again. We have resolved the issue and will continue to closely monitor the situation. We sincerely appreciate your patience and ongoing collaboration with us.

identified2023-06-26T17:15:49.034Z

Our upstream provider, Netlify, is currently experiencing an issue that is affecting the accessibility of the MadKudu app. We are actively monitoring the situation and working to resolve the incident as quickly as possible.

investigating2023-06-26T16:32:49.759Z

Our app is experiencing errors and is inaccessible. We are investigating the issue.

May 21, 2023

Report: "Degraded performance on api.madkudu.com"

Last update 2023-05-21T08:37:49.806Z

resolved2023-05-21T08:37:49.737Z

This incident has been resolved.

investigating2023-05-21T08:34:58.468Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

May 17, 2023

Report: "Degraded performance on api.madkudu.com"

Last update 2023-05-17T07:10:12.778Z

resolved2023-05-17T07:10:12.710Z

This incident has been resolved.

investigating2023-05-17T07:07:52.118Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Report: "Degraded performance on api.madkudu.com"

Last update 2023-05-17T06:35:12.514Z

resolved2023-05-17T06:35:12.465Z

This incident has been resolved.

investigating2023-05-17T06:31:11.509Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

May 13, 2023

Report: "Degraded performance on api.madkudu.com"

Last update 2023-05-13T10:54:48.856Z

resolved2023-05-13T10:54:46.297Z

This incident has been resolved.

investigating2023-05-13T10:54:43.156Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Apr 25, 2023

Report: "Degraded performance on api.madkudu.com"

Last update 2023-04-25T13:45:12.529Z

resolved2023-04-25T13:45:12.368Z

This incident has been resolved.

investigating2023-04-25T13:41:47.275Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Apr 21, 2023

Report: "Degraded performance on api.madkudu.com"

Last update 2023-04-21T07:01:48.792Z

resolved2023-04-21T07:01:48.718Z

This incident has been resolved.

investigating2023-04-21T06:53:39.416Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Report: "Degraded performance on api.madkudu.com"

Last update 2023-04-21T06:16:51.524Z

resolved2023-04-21T06:16:51.443Z

This incident has been resolved.

investigating2023-04-21T06:12:01.111Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Apr 18, 2023

Report: "Degraded performance on api.madkudu.com"

Last update 2023-04-18T15:20:28.424Z

resolved2023-04-18T15:20:28.378Z

This incident has been resolved.

investigating2023-04-18T15:15:09.326Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Apr 11, 2023

Report: "Degraded performance on api.madkudu.com"

Last update 2023-04-11T23:24:18.164Z

resolved2023-04-11T23:24:15.886Z

This incident has been resolved.

investigating2023-04-11T23:20:40.105Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Apr 7, 2023

Report: "Degraded performance on api.madkudu.com"

Last update 2023-04-07T18:20:44.297Z

resolved2023-04-07T18:20:42.425Z

This incident has been resolved.

investigating2023-04-07T18:17:53.965Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.

Apr 5, 2023

Report: "Degraded performance on api.madkudu.com"

Last update 2023-04-05T18:49:00.420Z

resolved2023-04-05T18:49:00.310Z

This incident has been resolved.

investigating2023-04-05T18:34:13.557Z

Our API endpoints are experiencing higher latencies or error rates. We are investigating.