Is Luno Down Right Now? Check if there is a current outage ongoing.

We have identified an issue causing a delay in TRX sends. Our team is actively working to resolve this as a priority, and we hope to have it addressed soon.

Summary We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems. Schedule Date: 10 June 2025 Time: 06:00 to 08:00 UTC Impact on Service During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. Why This Maintenance is Necessary Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations. We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

We are currently experiencing some technical issues which is resulting in delayed balance updates on our exchange for IDR pairs. We are actively working on resolving this and thank you for your patience. Updates will be provided as soon as this is resolved.

Summary We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems. Schedule Date: 05 June 2025 Time: 06:00 to 08:00 UTC Impact on Service During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. Why This Maintenance is Necessary Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations. We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

SummaryWe are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.ScheduleDate: 05 June 2025Time: 06:00 to 08:00 UTCImpact on ServiceDuring this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.Why This Maintenance is NecessaryRegular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

Withdrawals are now processed as usual.

Monday, June 2, 2025, is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 3rd of June 2025, Tuesday. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 2hb Jun 2025, Isnin ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 3hb Jun 2025, Selasa

Update: BTC sends are working as normal as we are no longer seeing delays with sends. We appreciate your understanding in this matter.

We have identified an issue currently causing longer-than-usual processing times when customers are attempting to send BTC cryptocurrency. No other cryptocurrency sends are affected. Our team is working on this as a priority. We apologise for any inconvenience caused

Withdrawals are now processed as usual.

Monday, June 2, 2025, is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 3rd of June 2025, Tuesday.Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below:https://www.luno.com/help/articles/11000022934__Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.2hb Jun 2025, Isnin ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 3hb Jun 2025, Selasa

Update: BTC sends are working as normal as we are no longer seeing delays with sends.We appreciate your understanding in this matter.

We have identified an issue currently causing longer-than-usual processing times when customers are attempting to send BTC cryptocurrency.No other cryptocurrency sends are affected.Our team is working on this as a priority.We apologise for any inconvenience caused

This incident has been resolved.

Summary We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems. Schedule Date: 03 June 2025 Time: 06:00 to 08:00 UTC Impact on Service During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. Why This Maintenance is Necessary Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations. We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

This incident has been resolved.

SummaryWe are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems.ScheduleDate: 03 June 2025Time: 06:00 to 08:00 UTCImpact on ServiceDuring this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.Why This Maintenance is NecessaryRegular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

The issue has been fixed, as we are seeing no more errors. Social sign-in is working as normal. We apologise for any inconvenience caused.

We have identified an issue affecting customers who sign in using social sign-ins via web browser. This issue is affecting Apple sign-ins and Google Sign-ins. Customers may get an error when attempting to sign in using social sign-ins. Social sign-ins via the Luno app remain unaffected. Our team is working on this as a priority. We appreciate your understanding in this matter.

The issue has been fixed, as we are seeing no more errors.Social sign-in is working as normal.We apologise for any inconvenience caused.

We have identified an issue affecting customers who sign in using social sign-ins via web browser.This issue is affecting Apple sign-ins and Google Sign-ins.Customers may get an error when attempting to sign in using social sign-ins.Social sign-ins via the Luno app remain unaffected.Our team is working on this as a priority.We appreciate your understanding in this matter.

Withdrawals are no longer delayed and should be working as normal. We appreciate your understanding in this matter.

We have identified an issue causing withdrawal delays. Customers may see longer-than-normal processing times when initiating a withdrawal via bank transfer Unfortunately, this issue is with our payment provider, We are working closely with them to resolve this as soon as possible. We appreciate your understanding and apologize for any inconvenience this may cause.

Withdrawals are no longer delayed and should be working as normal.We appreciate your understanding in this matter.

We have identified an issue causing withdrawal delays.Customers may see longer-than-normal processing times when initiating a withdrawal via bank transferUnfortunately, this issue is with our payment provider, We are working closely with them to resolve this as soon as possible. We appreciate your understanding and apologize for any inconvenience this may cause.

Processing times for withdrawals are no longer delayed. Withdrawals are working as expected. We appreciate your understanding in this matter.

Update: We have identified an issue causing withdrawal delays. Customers may see longer-than-normal processing times when initiating a withdrawal via bank transfer Unfortunately, this issue is with our payment provider, We are working closely with them to resolve this as soon as possible. We appreciate your understanding and apologize for any inconvenience this may cause.

We have identified an issue causing withdrawal delays. Customers may see longer-than-normal processing times when initiating a withdrawal via bank transfer Our team is addressing this issue as soon as possible. We appreciate your understanding and apologize for any inconvenience this may cause.

The Streaming API maintenance has successfully been completed. All services should work as per normal. Thank you for your patience

The Streaming API maintenance has successfully been completed. We appreciate your understanding in this matter.

We are committed to providing you with the best possible service and as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our Streaming API Schedule Date: 29 May 2025 Time: 11:00 to 13:00 UTC Impact on Service During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. Why This Maintenance is Necessary Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations. We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times:Friday, 30th of May 2025 12.00 a.m. - 2.00 a.m.Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.We will post an update once the maintenance has been completed.Thanks for your understanding.__Rancangan penyelenggaraan pada sistem deposit segera FPX di MalaysiaIngin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:Jumaat, 30hb Mei 2025 12.00 a.m. - 2.00 a.m.Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.Terima kasih atas kefahaman anda.

The Streaming API maintenance has successfully been completed.All services should work as per normal.Thank you for your patience

The Streaming API maintenance has successfully been completed.We appreciate your understanding in this matter.

We are committed to providing you with the best possible service and as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our Streaming APIScheduleDate: 29 May 2025Time: 11:00 to 13:00 UTCImpact on ServiceDuring this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.Why This Maintenance is NecessaryRegular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations.We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

The maintenance has been successfully completed. We appreciate your understanding in this matter.

We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems. Schedule Date: 28 May 2025 Time: 06:00 to 08:00 UTC Impact on Service During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. Why This Maintenance is Necessary Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations. We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

This incident has been resolved.

This issue has now been resolved.

We are currently experiencing an issue that has caused all MATIC sends and receives to become unavailable at this time. We are actively investigating this issue and working promptly on resolving it. An update will be posted once this issue has been resolved. Thank you for your patience.

This incident has been resolved.

This issue has now been resolved.

We are currently experiencing an issue that has caused all MATIC sends and receives to become unavailable at this time. We are actively investigating this issue and working promptly on resolving it. An update will be posted once this issue has been resolved. Thank you for your patience.

This incident has been resolved.

This issue has now been mitigated.

We're currently experiencing some technical issues with our API for all IDR pairs. Our team is currently working on resolving this as soon as possible and will add an update as soon as this is resolved. Thank you for your patience.

This incident has been resolved.

This issue has now been mitigated.

We're currently experiencing some technical issues with our API for all IDR pairs. Our team is currently working on resolving this as soon as possible and will add an update as soon as this is resolved. Thank you for your patience.

This issue has been resolved. Thank you for you patience.

We are currently experiencing an issue with SMS OTP delays for South African customers. Our team is working on resolving this issue as soon as possible and will add and update here as soon as this is resolved. Thank you for your patience.

This issue has been resolved. Thank you for you patience.

We are currently experiencing an issue with SMS OTP delays for South African customers. Our team is working on resolving this issue as soon as possible and will add and update here as soon as this is resolved. Thank you for your patience.

The issue has been resolve, we apologise for any inconvenienced caused.

We are currently experiencing an issue where some of our coins are delayed. We are working on resolving the issue

This issue has now been fully resolved. Balance updates are functioning as expected, and no further delays have been observed. We will continue to monitor, but no additional impact is expected. We appreciate your patience and apologise for any inconvenience this may have caused.

We saw some issues with delayed balance updates for some customers which has been mitigated. Our team will continue to monitor for any further issues and add updates accordingly.

This incident has been resolved.

There are delayed DOT Staking withdrawals and deposits. We are currently working on fixing the issue.

There are delayed DOT Staking withdrawals and deposits. We are currently working on fixing the issue.

Withdrawals are now being processed as scheduled. Thank you

The 12th of May, Monday, is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 13th of May 2025, Tuesday. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 12hb Mei 2025, Isnin ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 13hb Mei 2025, Selasa.

This incident has been resolved.

There is slow responses affecting refunds for Nigerian Customers

The backlog of withdrawal and deposit transactions has been successfully cleared. All pending transactions have now been processed. We continue to monitor the situation actively and are in close contact with our payment provider to ensure the stability of our services. Thank you for your patience and understanding.

Due to our payment provider's intermittent issues, withdrawals are currently delayed. Deposits may also be affected. We are in contact with them and working to resolve this as quickly as possible. We will provide updates as soon as possible.

We are experiencing delayed withdrawals due to intermittent downtime with our payment provider. We will provide further updates as soon as they become available.

We can see that there are no further issues with withdrawals and it should be working as expected. We appreciate your understanding and patience. Thank you.

We have identified an issue that's causing customers to get an error when attempting to withdraw funds. Unfortunately, this issue is with our payment provider, we are working closely with them to resolve this as soon as possible. We appreciate your understanding and apologise for any inconvenience this may cause.

Withdrawals are now being processed as scheduled. Thank you

The 1st of May 2025 is a public holiday, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed until the 2nd of May 2025. Please note that this only applies to Fiat withdrawals. Crypto withdrawals will be processing as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934

Withdrawals are now processed as usual.

The 1st of May 2025, Thursday, is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 2nd of May 2025. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 1hb Mei 2025 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 2hb Mei 2025.

Withdrawals have resumed following the bank holiday on 28.04.2025

The 28.04.2025 is a public holiday in South Africa, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed until the 29.04.2025 Please note that this only applies to ZAR withdrawals. Crypto withdrawals will be processing as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934

This incident has now been resolved.

We are currently experiencing a technical issue that has caused the Wallet/Portfolio page to become temporarily unavailable on Brave browser. We are promptly working on a fix and will provide an update shortly.

A fix has been deployed, and there should be no further issues with attempts to buy and sell FTM using Instant Buy and Sell. We appreciate your patience and understanding in this matter.

We have identified an issue that is not allowing our customers to buy and sell FTM cryptocurrency when using the Instant buy and sell feature on your Luno app. Customers will not see the Buy or Sell button when viewing FTM cryptocurrency. Buying and selling FTM on the Exchange remains unaffected. Our team is working on this as a priority. Updates to follow

The issue has now been resolved, we thank you for your patience and apologies for the inconvenience caused.

The ability to scan QR codes in the Luno app remains unavailable for both Android and iOS. We are diligently working to resolve this issue and restore functionality as soon as possible In the meantime, please use the following alternatives: Scan the QR code with your camera or QR code reader app, selecting the Luno app if prompted and you will be directed to Web to use the Send flow. Manually copy-and-pasting all details, being sure the full address, amount and any other additional information is correct before confirming the send We apologise for the inconvenience caused and we thank you for your continued patience.

Customers going through the send flow on Android and iOS are unable to scan QR codes which would automatically fill in the address, amount and other information. While our team works to resolve this, manually copy and pasting the required details will work. We understand that this is inconvenient, our apologies.

Our third-party provider has addressed the issues on their end and deposits are now being processed as usual. We appreciate your patience and understanding during this time. We understand the inconvenience this may have caused, and thank you for your continued trust.

We want to update you regarding the ongoing deposit delays. We are working diligently with our third-party provider to explore alternative solutions while they continue to address the issues on their end. Please note that these delays are beyond our control, and we are doing everything we can to ensure a resolution as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience and understanding during this time.

Customers may experience issues with deposits due to slow account verification. Unfortunately, this issue is with our payment provider, We are working closely with them to resolve this as soon as possible. We apologise for any inconvenience this may cause and appreciate your patience.

The issue has been resolved, thank you for your patience and we apologise for the inconvenienced caused.

We are experiencing slow responses on our usdt withdrawals. We are currently investigating the issue and will resolve as soon as possible. We apologise for the inconvenience caused.

Maintenance on our ADA wallet configuration has been completed. The ability to send ADA, create new receive addresses, and stake new funds has been fully restored. We apologise for any inconvenience and we appreciate your patience.

We’re currently doing maintenance on our wallet configuration for ADA, during this period the ability to perform sends, create receive addresses and stake new funds will be disabled. Buying, selling, unstaking and receiving staking rewards will remain unaffected. We aim to resolve this as soon as possible.

Withdrawals have resumed following the bank holidays on 18.04.2025 and 21.04.2025.

The 18.04.2025 and 21.04.2025 is a public holiday, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed until the 22.04.2025 Please note that this only applies to Fiat withdrawals. Crypto withdrawals will be processing as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934

The issue affecting promotional and referral code redemptions has been resolved. Redemptions are now working normally. Thank you for your patience.

We are currently experiencing an issue that may cause delays when redeeming promotional codes. Our team is aware and actively working to resolve this as a priority.

Deposit is now process as usual. If you still encounter delay in deposit, please follow below steps to confirm the bank details 1. Go to your AUD wallet and select DEPOSIT 2. Select Bank Transfer 3. Enter the amount you'd like to deposit and select NEXT 4. Take note of our updated banking details when making your deposit You can refer to our Help Centre as well: https://guide.luno.com/hc/en-gb/articles/26282195171357

We're aware of a possible delay with your deposits and our team is currently investigating it. We hope to have this resolved and update customers soon.

Update: The maintenance has been completed, and all services are running as expected. We appreciate your understanding in this matter.

We are committed to providing you with the best possible service and as part of our ongoing efforts to maintain and enhance our infrastructure, Our third party service provider will be performing scheduled maintenance on their database systems. Schedule: Date: 09 April 2025 Time: 19:00 to 21:00 UTC Impact on Service: During this maintenance window, you may experience delayed verification when signing up for a Luno account. While we strive to minimise any disruption, there could be short periods when our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform.

Maintenance has been completed, we thank you for your patience

Due to a scheduled maintenance, our verifications in Indonesia will be delayed. Maintenance Schedule: Date: Wednesday, April 09, 2025 Time: 15:00 GMT to 19:00 GMT Expected Downtime: Approximately 4 hours Our team will be closely monitoring the situation and will provide updates as the maintenance progresses.

Withdrawals are now being processed as scheduled. Thank you

We are continuing to investigate this issue.

Penarikan dana selama libur dan cuti bersama Idulfitri. Selama libur dan cuti bersama Idulfitri pada tanggal 28 Maret - 7 April 2025, penarikan dana akan diproses seperti biasa dengan limit berikut: - Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah - Penarikan ke bank lainnya di bawah 250 juta rupiah Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan. Proses penarikan dana akan kembali berjalan normal pada 8 April 2025. Perlu diperhatikan bahwa proses deposit tidak terpengaruh oleh libur dan cuti bersama Idulfitri. -- Withdrawal schedule on public holidays in Indonesia During the Eid holiday period, you may notice minor changes to withdrawal limits due to the Bank Holiday. Between 28 March and 7 April 2025, the following withdrawal limits will apply: - Withdrawal limit to BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB accounts must be under 10 billion rupiahs - Withdrawal limit to other bank accounts must be under 250 million rupiahs If the withdrawal amount exceeds the above limits, you may need to separate your withdrawal into multiple smaller transactions. Usual withdrawal limits will return on 8 April 2025. Please note that deposits will be unaffected.

Update: We have monitored the fix and observed no further issues with INJ and SNX cryptocurrencies. All cryptocurrencies are available as normal. We appreciate your understanding in this matter.

We have implemented a fix, and customers are currently able to trade pairs with INJ and SNX without any significant issues. We are actively monitoring the situation and will keep you informed of any updates. We appreciate your understanding and apologise for any inconvenience caused.

Update: We have identified an issue affecting the INJ and SNX cryptocurrencies, which may affect customers' ability to trade pairs with INJ and SNX. Customers may receive an error when attempting to trade any pairs with INJ and SNX Our team is working on this as a priority. We apologise for any inconvenience caused.

We have identified an issue affecting the INJ cryptocurrency, which may affect customers' ability to trade pairs with INJ. Customers may receive an error when attempting to trade any pairs with INJ Our team is working on this as a priority. We apologise for any inconvenience caused.

Withdrawals are now being processed as scheduled. Thank you

The 31st of March 2025 [Monday] and the 1st of April 2025 [Tuesday] are public holidays in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 2nd of April 2025 [Wednesday] Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed normally according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 31hb Mac 2025 [Isnin] dan 1hb April 2025 [Selasa] ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 2hb Mac 2025 [Rabu]

Withdrawals are now being processed as scheduled. Thank you

Penarikan dana selama libur dan cuti bersama Idulfitri. Selama libur dan cuti bersama Idulfitri pada tanggal 28 Maret - 7 April 2025, penarikan dana akan diproses seperti biasa dengan limit berikut: - Penarikan ke bank BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB di bawah 10 miliar rupiah - Penarikan ke bank lainnya di bawah 250 juta rupiah Jika jumlah penarikan Anda lebih besar dari limit di atas, pisahkan penarikan ke dalam jumlah yang lebih kecil untuk beberapa kali penarikan. Proses penarikan dana akan kembali berjalan normal pada 8 April 2025. Perlu diperhatikan bahwa proses deposit tidak terpengaruh oleh libur dan cuti bersama Idulfitri. -- Withdrawal schedule on Hari Raya Idilfitri public holidays in Indonesia During the Eid holiday period, you may notice minor changes to withdrawal limits due to the Bank Holiday. Between 28 March and 7 April 2025, the following withdrawal limits will apply: - Withdrawal limit to BCA, BNI, Mandiri, BRI, Danamon, Permata & CIMB accounts must be under 10 billion rupiahs - Withdrawal limit to other bank accounts must be under 250 million rupiahs If the withdrawal amount exceeds the above limits, you may need to separate your withdrawal into multiple smaller transactions. Usual withdrawal limits will return on 8 April 2025. Please note that deposits will be unaffected.

This issue has been resolved. Withdrawals via Bank transfer are working as expected. We appreciate your understanding and apologize for any inconvenience this may have caused.

Update: We have identified an issue causing withdrawal delays. Customers may see longer than normal processing times when intialing a withdrawal via bank transfer Unfortunately, this issue is with our payment provider, We are working closely with them to resolve this as soon as possible. We appreciate your understanding and apologize for any inconvenience this may cause.

We have identified an issue causing customers to experience delays in withdrawals via Bank transfer Our team is working to solve this issue ASAP. We appreciate your understanding and apologize for any inconvenience this may cause.

This incident has been resolved.

discover.luno.com will undergo a scheduled maintenance on Monday, March 31st at 12:00 - 13:00 UTC. During this time, you may experience brief service interruptions or downtime. Our team will work to minimise disruptions and complete the maintenance as quickly as possible. We appreciate your patience as we work to enhance your experience. For updates during the maintenance or to report any issues afterward, please contact our support team. Thank you for your understanding.

The issue has been resolved. IOS customers are now able to use their Luno App without any issues.

We are continuing to monitor for any further issues.

We have updated our iOS version to fix the issue, please update the app to our latest version 8.79.3. Thank you for your patience.

We are currently investigating an issue where the Luno App is unresponsive on Exchange when using iOS. Customers are still able to use Web.

Update: The maintenance has successfully been completed. We appreciate your understanding in this matter.

Summary We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems. Schedule Date: 26 March 2025 Time: 09:00 to 13:00 UTC Impact on Service During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods when our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. Why This Maintenance is Necessary Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations. We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

All delayed express withdrawals have been processed. Express withdrawals are working as normal We apologise for any inconvenience caused.

We are experiencing temporary delays with express withdrawals due to unexpected downtime with our banking partner. Normal EFTs remain unaffected Please rest assured that we are in direct communication with the bank and are actively working to resolve the issue as quickly as possible. We will provide updates as soon as we have more information.

We have deployed a fix which has fixed the issue. Deposits should now work as normal for new customers signing up for Luno accounts. We appreciate your understanding in this matter.

We have identified an issue that affects new customers who have signed up for a Luno account in Australia Customers will receive an error when attempting to deposit. Our team is working on this as a priority. We apologise for any inconvenience caused.

We've been stable since our last update, thanks again for your patience.

This has been fully resolved, no further customer impact since 09:15 UTC, we're monitoring for a little longer. Apologies for the inconvenience this issue has caused.

We're working to resolve the root cause of this incident, balance updates as well as Exchange orders can be placed and executed as normal.

We are continuing to work on a fix for this issue.

Issue is still being investigated, our balances update in Exchange are also delayed

Some customers may see delays between placing orders and seeing those execute successfully. Our team have already identified the issue and are in the process of working on a fix. The Exchange and API will have been affected. Updates to follow.

Withdrawals are now processed as usual

The 18th March is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 19th March. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 18 Mac ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 19 Mac.

The maintenance was successfully completed with no issues. We appreciate your patience and understanding in this matter.

Summary We are committed to providing you with the best possible service and, as part of our ongoing efforts to maintain and enhance our infrastructure, we will be performing scheduled maintenance on our database systems. Schedule Date: 18 March 2025 Time: 10:00 to 12:00 UTC Impact on Service During this maintenance window, you may experience intermittent access to our services. While we strive to minimise any disruption, there could be short periods where our services are temporarily unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our platform. Why This Maintenance is Necessary Regular maintenance is crucial for ensuring the reliability, security, and performance of our database systems. This maintenance will allow us to implement necessary updates and improvements, ensuring that we continue to meet your expectations. We thank you for your patience and understanding as we work to improve our services. Your satisfaction is our top priority, and we are dedicated to providing you with a seamless and reliable experience.

We are no longer experiencing SMS delivery delays when sending messages. This has been fully resolved.

We are observing a recovery in SMS delivery delays. Messages are now being sent with improved delivery times. Our team will continue to monitor for any further issues and provide updates as necessary.

We have identified delays in SMS delivery in Nigeria, which may affect the delivery of OTP messages sent to some customers during the onboarding process. Our team is actively working to resolve this issue.

FPX deposits via OCBC have been processed as usual.

We have identified an issue that is causing a delay for FPX deposit when customers deposit using OCBC bank. If you are affected by this, kindly reach out and provide your bank statement header (clearly showing your bank account number and your name) to us so that we can allocate the deposit as soon as possible. Alternatively, customers who bank with OCBC can use TouchNGo. We will update as soon as we can.

We are continuing to investigate this issue.

We’ve detected some customers experiencing delay in deposit allocation when making FPX deposits from OCBC. If you are facing similar difficulties, kindly reach out and provide your bank statement header (clearly showing your bank account number and your name) to us so that we can allocate the deposit as soon as possible. Kindly help us to report this to OCBC for their further investigation as well. Thank you.

Update: We have successfully implemented a fix and Luno Pay is working as intended on iOS. We apologise for any inconvenience caused.

Update: Our team has created a fix and is testing it. Some iOS customers may still get an error or unresponsive screen when selecting a "Click to pay" link whilst using the Luno Pay on the iOS app. Scan to pay, using a QR code, is unaffected and continues to work. Updates to follow.

We have identified an issue with our Luno Pay feature that is affecting iOS customers. Some iOS customers may get an error or unresponsive screen when selecting a "Pay with Luno" link whilst using the Luno iOS app. Scan to pay, using a QR code, is unaffected and continues to work. A work around is opening the payment link on a separate web browser and scanning the QR code with your Luno iOS app. Our team is working on a fix.

The issue has been resolved, thank you for your patience.

We are currently facing issues with delayed deposits, we are investigating the issue