Is Lucky Orange Down Right Now? Check if there is a current outage ongoing.

Due to an outage with our cloud provider, recordings are not currently available to play. We will update this as soon as all is back and running as expected.

All tracking is back up to usual and all visitors will be displayed in your dashboard as expected.

We have identified the issue and are working on resolving it. We should have everything tracking and loading as expected once the issue has been resolved and will update as soon as that is completed.

All tracking has been restored and data will populate in your account for visits to the site moving forward.

We have identified an issue that is cause any new visitor data from being added to the account. We are working to resolve this issue and will make sure to provide updates as soon as it is resolved. You will not seeing any new visitor data come into recordings, heatmaps, funnels, etc. until this is resolved.

This incident has been resolved. Data from 4AM - 7AM CST on 09/04/2024 is not recoverable.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the situation. At this time, most all data should now be accessible and there may be a few hour window around 4 to 7 am CST that we are still working on updating. All other recordings, including new recordings should play as expected.

Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

Integrations connectivity has been restored and all features are accessible at this time. P

We are currently experiencing intermittent outages with our connections to 3rd parties. This can effect the ability to install/activate plugins, track/record visits and events and anything else related to the integration. We will continue to update as we make progress on resolving this issue.

The issue has been resolved. We identified that this did only effect a few accounts and those accounts should now be tracking visitors as normal again. Please reach out to support with any questions.

There are some accounts having issues collecting data. We have identified the issue and are working to resolve this right away.

All data is now caught up and there should be no further delays in display of the data.

There are some accounts where your data may not be available for a short amount of time. All data is still being collected and will appear as soon as an update to our data provider is completed. This should take an hour or two at most.

This incident has been resolved.

The update has been completed and any missing data will be backfilled over the coming hours. Please reach out with any questions or concerns at this time.

We are making some updates to our database which may cause data from the past few days to not display right away. All data will be backfilled as soon as this update is completed.

The data is finishing backfilling and is available to review within all accounts.

An update has been implemented to resolve the issue and data will slowly start to populate back in over the coming hours. We will update this as soon as data collection is caught back up.

We are currently experiencing a delay in new recording data showing within the account. We are working on resolving this issue and will provide an update shortly.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are experiencing delays with data loading throughout the app. We have identified the cause, and should have all systems back up and running shortly. We'll update this page with additional information as it becomes available. Thank you for your understanding and patience.

We have resolved the latency issues and access to the app should be fully operational.

We have identified latency issues with accessing accounts on Lucky Orange. We are working to resolve the issue and will provide updates as we have them.

This incident has been resolved.

Shopify is currently experiencing an outage with their payment gateway that is preventing merchants from upgrading to paid plans on apps. This is preventing any Lucky Orange customers that use the Shopify app from upgrading at this time. Shopify is diligently looking into this and we will provide an update as soon as this is resolved.

We have resolved any delays that were occurring within the app and all is back up and running. Thanks for your patience

We are experiencing delays with data loading throughout the app. We are investigating what is causing the issue and will provide updates as soon as we have identified and resolved what is causing this display issue to occur.

All is back to normal and the update has been completed. Have a wonderful day and thanks again for your patience.

The maintenance has been completed and are slowly opening access back up to the app. We will continue to monitor performance as access is restored. We appreciate your patience.

We are almost done with the system updates and should have access restored shortly. Thanks again for your patience and please reach out to support@luckyorange.com with any additional questions.

Maintenance is ongoing and we will continue to provide updates here as access becomes restored.

We are currently performing an update that will prevent our customers from having the ability to login to the Lucky Orange app. These updates will take a few hours and we will provide updates as soon as access has been restored. Thank you for your patience.

The updates have been completed and everything is operating as expected. We will continue to monitor and provide updates, as needed, moving forward.

We are making some updates to enhance performance of these features. There may be instances over the next few days where connection to the app is inconsistent. We appreciate your patience as we perform these updates.

All access has been restored. We appreciate your patience and please reach out to support at support@luckyorange.com if you continue to have trouble accessing your account.

The updates are taking a bit longer than expected, we will make sure to update everyone as soon as access is restored. Thanks for your patience.

We are currently restarting a few of our services and access to the app may be down momentarily. We will let you know as soon as access has been fully restored.

All systems are fully operational and we have put tests in place to catch this issue in case it occurs again in the future.

All log in access has been restored. We are monitoring to make sure no furhter updates are needed.

We are currently investigating the issue causing customers to not have the ability to login to the Lucky Orange app. We will provide updates as soon as they are available.

Heatmaps are again operational and will launch again without issue.

The ability to render heatmaps is currently stalling for some users. We are looking in to this issue and will update once we have more information.

This incident has been resolved.

All features should be back to normal and working reliably. Some customers might see missing data in their dashboard temporarily as we ensure that everything else is working. Access to that data will be restored soon. Thank you for your patience.

We are investigating an ongoing issue with our database provider causing some features in the app to work unreliably. This includes funnels, filtering throughout the app, and certain dashboard cards. We apologize for the disruption and hope to have everything working smoothly soon.

The primary incident has been resolved and data is being collected properly. We will continue to investigate the cause and share more information soon.

We have identified that both our primary and backup data collection queues were taken offline. During this time, data was unable to be collected by Lucky Orange and is unrecoverable. The backup queue has been moved to secondary infrastructure to mitigate the failure and is now collecting new data. We are still working to mitigate the failure of our primary queue. We are also still investigating what could cause a double outage like this. Additionally, our alerts that are in place to notify us when a queue is unavailable never triggered. Updates will be provided as we know more.

We are investigating an issue where data is not currently being collected from browser visitors.

This incident has been resolved.

We are currently investigating slow API response times when loading event and visitor data. This can cause the app to feel slow or not show data in some cases.

An ongoing issue with one of our vendors lead to misconfiguration in the database that stores events (sessions, pages, etc.) for customers with 30 day data retention. This caused our data collection system to incorrectly mark events destined for that database as ignorable and the events were silently ignored without being processed and stored. Because these events were silently ignored, no monitoring alarms were triggered as the system believed everything was working properly. Therefore, for a period of time yesterday, no events are available for customers with 30 day retention. We sincerely apologize for the missing data and have since added alerts to catch this scenario if it were to happen again. Additionally, we are taking steps internally to alter our logic for which events should be ignored to ensure that no data is lost in the future. Thank you for your support and understanding.

This incident has been resolved. Thank you for your patience as we worked through this issue.

We are investigating an issue where some customers may experiene a disruption in their realtime connect. This may affect live visitors, chat, online status, and realtime sync functionality.

This incident has been resolved and no data was lost. Thank you for your patience as we worked through this issue.

The system is once again processing data for customers on 30 day retention. You should start to see new data appear in the app.

The issue has been identified and a fix is being implemented.

We are investigating an issue where new data is delayed for some customers.

All delays have now been resolved and access to the app should be returning to normal. We have identified the cause of the delay and put in place protections against it from happening again. Thank you for your patience as we worked through this!

We have identified a delay in new data being processed. No data has been lost and our system is currently working through the backlog. All events, sessions, and visitors should be visible within the app soon. Thank you for your patience.

All login issues have been resolved. We will continue to monitor to make sure all fixes that have been made continue to work as expected.

We have identified the issue with login for Classic Lucky Orange and are working hard to resolve it shortly. We will continue to provide updates as soon as this has been resolved.

We have identified what was preventing some users from being able to login to Lucky Orange and have pushed a fix that seems to have resolved the issue for customers on Lucky Orange. We are still working through an issue with our service provider that may be causing some people trouble when trying to login to Classic Lucky Orange. We will continue to monitor and provide updates as soon as we can.

We are continuing to investigate this issue.

We're currently experiencing an outage with a service provider that is preventing some people from being able to login and use the various services of Lucky Orange. Our development team is working to resolve the issue and restore service as quickly as possible.

This incident has been resolved and no data was lost. We identified that a configuration change with one of our databases caused it to crash. We have updated the database to the correct configuration to prevent this issue from happening again. We are also looking into solutions to prevent the impact of similar situations in the future. Thank you for your patience as we worked through this!

We have implemented a fix and the system is now working through the backlog of data. At this time, no data has been lost and all sessions and events will be visible in the dashboard soon.

The issue has been identified and a fix is being implemented.

We are investigating an issue where customers storing data for 30 days are having an issue loading data and new data is delayed.

This incident has been resolved and a fix will be put in place to prevent the issue from happening again.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

The issue has been identified and a fix is being implemented.