Lotame Ops Incident History

May 21, 2025

Report: "UI/API Maintenance"

Last update 2025-05-21T17:16:00.000Z

Completed2025-05-21T17:16:00.000Z

The scheduled maintenance has been completed.

Update2025-05-21T17:16:00.000Z

Scheduled maintenance is still in progress. We will provide updates as necessary.

In progress2025-05-21T17:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-19T09:06:00.000Z

The Lotame Ops team will conduct maintenance on infrastructure that supports the Lotame DMP UI and API, during which there will be brief periods when the UI and API are unresponsive.

Aug 30, 2024

Report: "Lotame Platform UI/API Degradation"

Last update 2024-08-30T18:03:03.141Z

resolved2024-08-30T18:03:03.124Z

This incident has been resolved.

monitoring2024-08-30T16:03:05.480Z

A fix has been implemented and we are monitoring the results.

identified2024-08-30T15:23:20.481Z

The issue has been identified and a fix is being implemented.

investigating2024-08-30T14:12:04.986Z

We are experiencing degraded performance on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) Users may experience slow responses and/or timeouts on requests. We will provide more information on this ticket as it becomes available.

Aug 21, 2024

Report: "Dropbox Outage"

Last update 2024-08-21T19:39:38.370Z

resolved2024-08-21T19:39:38.354Z

This incident has been resolved.

monitoring2024-08-21T19:07:08.262Z

A fix has been implemented and we are monitoring the results.

identified2024-08-21T18:57:04.457Z

The issue has been identified and a fix is being implemented.

monitoring2024-08-21T18:45:33.860Z

A fix has been implemented and we are monitoring the results.

investigating2024-08-21T18:41:35.154Z

We are currently investigating this issue.

May 30, 2023

Report: "UI/AP Outage"

Last update 2023-05-30T18:51:51.038Z

resolved2023-05-30T18:51:51.027Z

This incident has been resolved.

monitoring2023-05-30T18:06:01.332Z

A fix has been implemented and we are monitoring the results.

identified2023-05-30T18:05:50.077Z

We are experiencing degraded performance on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) Users may experience slow responses and/or timeouts on requests. The root cause has been identified and we are implementing a solution.

Feb 15, 2023

Report: "UI/AP Outage"

Last update 2023-02-15T19:58:04.665Z

resolved2023-02-15T19:58:04.634Z

This incident has been resolved.

monitoring2023-02-15T17:43:40.458Z

We are continuing to monitor for any further issues.

monitoring2023-02-15T17:10:52.044Z

A fix has been implemented and we are monitoring the results.

identified2023-02-15T15:18:02.825Z

The issue has been identified and a fix is being implemented.

Nov 8, 2022

Report: "Edge Services Degradation"

Last update 2022-11-08T21:39:36.319Z

resolved2022-11-08T21:15:17.000Z

This incident has been resolved.

investigating2022-11-08T21:00:42.000Z

We are continuing to investigate this issue.

investigating2022-11-08T21:00:22.000Z

Lotame Edge Services experienced a degradation in Behavior Collection Points and audience extraction calls. Clients may have experienced high latency, timeouts, or general availability of such services during this outage.

Report: "Edge Services Degradation"

Last update 2022-11-08T21:37:06.022Z

resolved2022-11-03T18:00:19.000Z

This incident has been resolved.

investigating2022-11-03T13:00:07.000Z

Lotame Edge Services experienced a degradation in Behavior Collection Points and audience extraction calls. Clients may have experienced high latency, timeouts, or general availability of such services during this outage.

May 26, 2022

Report: "Lotame Platform UI/API Degradation"

Last update 2022-05-26T19:14:07.161Z

resolved2022-05-25T20:30:00.000Z

We are experiencing degraded performance on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) Users may experience issues logging into the platform..

May 24, 2022

Report: "Lotame Platform UI/API Outage"

Last update 2022-05-24T14:57:48.180Z

resolved2022-05-24T14:57:48.167Z

This incident has been resolved.

investigating2022-05-24T14:23:03.723Z

We are experiencing an interruption of service on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) Users may experience lost connections and timeouts on requests. We will provide more information on this ticket as it becomes available.

Apr 29, 2022

Report: "Dropbox Outage"

Last update 2022-04-29T16:02:17.932Z

resolved2022-04-29T16:02:17.916Z

A fix has been implemented and verified; file transfers to/from booth.crwdcntrl.net have been restored.

identified2022-04-29T15:53:11.200Z

We are experiencing an outage for file transfers to/from booth.crwdcntrl.net. We have identified the issue and are working to resolve.

Dec 15, 2021

Report: "Lotame Platform UI/API Degradation"

Last update 2021-12-15T19:52:39.046Z

resolved2021-12-15T19:52:39.026Z

This incident has been resolved.

identified2021-12-15T18:02:25.869Z

We are experiencing degraded performance on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) Users may experience slow responses and/or timeouts on requests.

Jul 27, 2021

Report: "Lotame Platform UI/API Degradation"

Last update 2021-07-27T20:13:09.353Z

resolved2021-07-22T11:30:57.000Z

This incident has been resolved.

identified2021-07-22T11:15:22.000Z

The issue has been identified and a fix is being implemented.

investigating2021-07-22T10:00:50.000Z

We are continuing to investigate this issue.

investigating2021-07-21T19:15:56.000Z

We are experiencing degraded performance on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) Users may experience slow responses and/or timeouts on requests. We will provide more information on this ticket as it becomes available.

Jul 16, 2021

Report: "Regional Edge Services Degradation"

Last update 2021-07-16T16:32:29.131Z

resolved2021-05-09T15:30:28.000Z

This incident has been resolved.

investigating2021-05-09T15:15:18.000Z

We are experiencing degraded service in Lotame Edge Services. Behavior Collection Points and audience extraction calls may experience high latency and/or timeouts in the affected regions as indicated by the status board. We will update this incident as information becomes available.

Report: "Regional Edge Services Outage"

Last update 2021-07-16T16:30:25.636Z

resolved2021-04-20T12:15:47.000Z

Edge Services have been restored.

identified2021-04-20T12:00:02.000Z

The issue affecting Edge Services in Europe has been identified and a fix was implemented.

investigating2021-04-20T10:00:30.000Z

We are currently investigating issues affecting Edge Services in Europe.

Report: "Regional Edge Services Outage"

Last update 2021-07-16T16:24:16.668Z

resolved2021-05-09T15:00:24.000Z

This incident has been resolved.

investigating2021-05-09T14:30:01.000Z

We are experiencing an outage in Lotame Edge Services. Behavior Collection Points and audience extraction calls are unable to complete in the affected regions as indicated by the status board. We will update this incident as information becomes available.

Jul 15, 2021

Report: "UI/API Maintenance Outage"

Last update 2021-07-15T21:51:44.909Z

resolved2021-06-16T17:27:40.608Z

This incident has been resolved.

investigating2021-06-16T17:08:19.481Z

The Lotame Ops team will conduct maintenance on infrastructure that supports the Lotame DMP UI and API, during which there will be brief periods when the UI and API are unresponsive. This is a continuation of the scheduled maintenance.

Report: "Regional Edge Services Outage"

Last update 2021-07-15T21:49:07.401Z

resolved2021-05-02T17:45:55.000Z

This incident has been resolved.

investigating2021-05-02T16:30:22.000Z

Lotame Edge Services experienced a degradation in Behavior Collection Points and audience extraction calls. Clients may have experienced high latency, timeouts, or general availability of such services during this outage.

Report: "Regional Edge Services Outage"

Last update 2021-07-15T21:48:34.838Z

resolved2021-04-24T17:42:11.000Z

This incident has been resolved.

investigating2021-04-24T17:02:31.000Z

We are experiencing degraded service in Lotame Edge Services. Behavior Collection Points and audience extraction calls may experience high latency and/or timeouts in the affected regions as indicated by the status board.

Jun 28, 2021

Report: "Regional Edge Services Degradation"

Last update 2021-06-28T19:59:42.456Z

resolved2021-06-27T17:42:44.000Z

This incident has been resolved.

monitoring2021-06-27T17:13:18.000Z

A fix has been implemented and we are monitoring the results.

investigating2021-06-25T22:37:40.000Z

Lotame Edge Services experienced a degradation in Behavior Collection Points and audience extraction calls. Clients may have experienced high latency, timeouts, or general availability of such services during this outage.

Jun 17, 2021

Report: "Regional Edge Services Outage"

Last update 2021-06-17T15:40:39.159Z

resolved2021-06-17T08:32:46.000Z

This incident has been resolved.

monitoring2021-06-17T08:20:36.000Z

A fix has been implemented and we are monitoring the results.

investigating2021-06-17T07:43:07.000Z

Lotame Edge Services experienced a degradation in Behavior Collection Points and audience extraction calls. Clients may have experienced high latency, timeouts, or general availability of such services during this outage.

May 5, 2021

Report: "Regional Edge Services Degradation"

Last update 2021-05-05T21:26:52.980Z

resolved2021-05-02T17:00:21.000Z

This incident has been resolved.

investigating2021-05-02T16:30:47.000Z

Lotame Edge Services experienced a degradation in Behavior Collection Points and audience extraction calls. Clients may have experienced high latency, timeouts, or general availability of such services during this outage.

Report: "Regional Edge Services Degradation"

Last update 2021-05-05T21:15:01.669Z

resolved2021-05-02T16:55:20.000Z

This incident has been resolved.

investigating2021-05-02T16:30:52.000Z

Lotame Edge Services experienced a degradation in Behavior Collection Points and audience extraction calls. Clients may have experienced high latency, timeouts, or general availability of such services during this outage.

Apr 24, 2021

Report: "Regional Edge Services Degradation"

Last update 2021-04-24T19:04:35.889Z

resolved2021-04-24T18:52:32.000Z

This incident has been resolved.

investigating2021-04-24T18:52:22.000Z

We are continuing to investigate this issue.

investigating2021-04-24T17:02:10.000Z

We are currently investigating this issue.

Report: " Lotame Platform UI/API Outage"

Last update 2021-04-24T16:21:06.125Z

resolved2021-04-24T16:16:13.000Z

This incident has been resolved.

monitoring2021-04-24T16:13:41.000Z

A fix has been implemented and we are monitoring the results.

identified2021-04-24T16:10:53.000Z

The issue has been identified and a fix is being implemented.

investigating2021-04-24T15:43:14.000Z

We are experiencing an interruption of service on the Lotame Platform User Interface (UI) and Application Programming Interfaces (APIs). Users are unable to authenticate.

Jan 4, 2021

Report: "Regional Edge Services Outage"

Last update 2021-01-04T20:24:49.678Z

resolved2020-11-20T01:00:00.000Z

Lotame Edge Services experienced a degradation in Behavior Collection Points and audience extraction calls. Clients may have experienced high latency, timeouts, or general availability of such services during this outage. This issue only impacted South America.

Oct 10, 2020

Report: "Regional Edge Services Outage"

Last update 2020-10-10T22:18:59.234Z

resolved2020-10-10T22:18:59.218Z

This incident has been resolved.

monitoring2020-10-10T22:10:30.846Z

A fix has been implemented and we are monitoring the results.

investigating2020-10-10T21:28:34.000Z

We are experiencing an outage with Lotame Edge Services. Behavior Collection Points and audience extraction calls may unavailable, experience high latency, or timeouts in the affected regions as indicated by the status board.

Sep 21, 2020

Report: "Regional Edge Services Degradation"

Last update 2020-09-21T20:15:58.420Z

resolved2020-09-21T20:13:11.231Z

This incident has been resolved.

monitoring2020-09-21T18:54:25.437Z

A fix has been implemented and we are monitoring the results.

identified2020-09-21T17:35:14.922Z

The issue has been identified and a fix is being implemented.

investigating2020-09-21T16:37:52.000Z

We are experiencing degraded service in Lotame Edge Services. Behavior Collection Points and audience extraction calls may experience high latency and/or timeouts in the affected regions as indicated by the status board.

Sep 2, 2020

Report: "File Transfers Degraded"

Last update 2020-09-02T20:56:28.925Z

resolved2020-09-02T20:56:28.913Z

This incident has been resolved.

monitoring2020-09-02T20:54:46.917Z

We are continuing to monitor for any further issues.

monitoring2020-09-02T20:02:52.044Z

A fix has been implemented and we are monitoring the results.

investigating2020-09-02T19:34:44.144Z

We are currently investigating connectivity and performance issues with our file transfer infrastructure. We will update this page as we have updates.

Jun 15, 2020

Report: "Regional Edge Services Degradation"

Last update 2020-06-15T16:22:17.983Z

resolved2020-06-15T16:22:17.971Z

This incident has been resolved.

monitoring2020-06-15T15:30:43.000Z

A fix has been implemented and we are monitoring the results.

investigating2020-06-15T14:30:10.000Z

We are experiencing degraded service in Lotame Edge Services. Behavior Collection Points and audience extraction calls may experience high latency and/or timeouts in the affected regions as indicated by the status board. We will update this incident as information becomes available.

May 4, 2020

Report: "Data Processing Delays"

Last update 2020-05-04T01:34:09.881Z

resolved2020-05-04T01:34:09.864Z

This incident has been resolved.

monitoring2020-05-03T14:44:43.866Z

Our data processing infrastructure is running behind which may cause incomplete stats to be displayed in the Lotame Platform User Interface and reported by the API. No data has been lost, and we will close this incident when the backlogged is cleared.

Apr 30, 2020

Report: "Lotame Platform UI/API Degradation"

Last update 2020-04-30T23:36:35.947Z

resolved2020-04-30T23:36:35.929Z

This incident has been resolved.

monitoring2020-04-30T23:20:58.482Z

We are continuing to monitor for any further issues.

monitoring2020-04-30T23:19:43.886Z

A fix has been implemented and we are monitoring the results.

identified2020-04-30T23:01:24.820Z

The issue has been identified and a fix is being implemented.

investigating2020-04-30T22:49:30.324Z

We are experiencing degraded performance on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) Users may experience slow responses and/or timeouts on requests. We will provide more information on this ticket as it becomes available.

Apr 7, 2020

Report: "Regional Edge Services Degradation"

Last update 2020-04-07T19:11:54.966Z

resolved2020-04-07T19:11:54.947Z

This incident has been resolved.

monitoring2020-04-07T19:02:48.017Z

A fix has been implemented and we are monitoring the results.

investigating2020-04-07T18:33:20.000Z

We are experiencing degraded service in Lotame Edge Services. Behavior Collection Points and audience extraction calls may experience high latency and/or timeouts in the affected regions as indicated by the status board.

Apr 2, 2020

Report: " Lotame Platform UI/API Outage"

Last update 2020-04-02T14:01:35.355Z

resolved2020-04-02T13:48:28.000Z

This incident has been resolved.

monitoring2020-04-02T13:41:16.000Z

A fix has been implemented and we are monitoring the results.

identified2020-04-02T13:40:05.000Z

The issue has been identified and a fix is being implemented.

investigating2020-04-02T13:39:53.000Z

We are continuing to investigate this issue.

investigating2020-04-02T13:39:28.000Z

We are experiencing an interruption of service on the Lotame Platform User Interface (UI) and Application Programming Interfaces (APIs). Users are unable to authenticate.

Mar 18, 2020

Report: "Edge Services Outage"

Last update 2020-03-18T18:53:44.936Z

resolved2020-03-18T18:09:31.000Z

This incident has been resolved.

monitoring2020-03-18T18:02:17.752Z

A fix has been implemented and we are monitoring the results.

identified2020-03-18T17:38:10.936Z

The issue has been identified and a fix is being implemented.

investigating2020-03-18T17:17:49.000Z

We are experiencing an outage in Lotame Edge Services. Responses from behavior collection endpoints and audience extraction calls may be degraded.

Jan 9, 2020

Report: "Lotame Platform UI/API Degradation"

Last update 2020-01-09T17:58:13.012Z

resolved2020-01-09T17:58:12.997Z

This incident has been resolved.

monitoring2020-01-09T17:41:04.007Z

A fix has been implemented and we are monitoring the results.

identified2020-01-09T17:40:47.449Z

The issue has been identified and a fix is being implemented.

investigating2020-01-09T17:38:38.222Z

We are experiencing an interruption of service on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) Users may experience lost connections and timeouts on requests. We will provide more information on this ticket as it becomes available.

Dec 10, 2019

Report: "Lotame Platform UI/API Degradation"

Last update 2019-12-10T15:17:56.970Z

resolved2019-12-10T15:17:56.952Z

This incident has been resolved.

monitoring2019-12-10T15:13:13.445Z

A fix has been implemented and we are monitoring the results.

investigating2019-12-10T15:07:00.187Z

We are experiencing failures authenticating new login attempts on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) We will provide more information on this ticket as it becomes available.

Nov 13, 2019

Report: "Regional Edge Services Outage"

Last update 2019-11-13T17:45:21.500Z

resolved2019-11-13T16:32:52.667Z

This incident has been resolved.

monitoring2019-11-13T16:17:16.158Z

A fix has been implemented and we are monitoring the results.

identified2019-11-13T16:13:16.748Z

The issue has been identified and a fix is being implemented.

investigating2019-11-13T16:11:45.774Z

We are experiencing an outage in Lotame Edge Services. Behavior Collection Points and audience extraction calls are unable to complete in the affected regions as indicated by the status board.

Oct 16, 2019

Report: "Lotame Platform API Degradation"

Last update 2019-10-16T19:06:32.195Z

resolved2019-10-16T18:10:18.838Z

This incident has been resolved.

investigating2019-10-16T17:14:04.077Z

We are experiencing degraded performance on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs). Users may experience slow responses and/or timeouts on requests retrieveing audience or behavior data.

Report: "Lotame Platform API Degradation"

Last update 2019-10-16T14:04:47.529Z

resolved2019-10-15T21:35:27.739Z

This incident has been resolved.

monitoring2019-10-15T21:01:09.978Z

We are continuing to monitor for any further issues.

monitoring2019-10-15T20:30:50.865Z

A fix has been implemented and we are monitoring the results.

investigating2019-10-15T19:50:52.153Z

We are experiencing degraded performance on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs). Users may experience slow responses and/or timeouts on requests retrieveing audience or behavior data.

Oct 8, 2019

Report: "File Transfers Degraded"

Last update 2019-10-08T21:02:52.592Z

resolved2019-10-08T21:02:52.576Z

This incident has been resolved.

monitoring2019-10-08T19:24:55.207Z

A fix has been implemented and we are monitoring the results.

investigating2019-10-08T19:12:59.881Z

We are currently investigating an issue with our file transfer infrastructure preventing some clients from logging in. We will update this page as we have updates.

Aug 19, 2019

Report: "File Transfer Degradation"

Last update 2019-08-19T19:34:00.591Z

resolved2019-08-19T19:34:00.576Z

This incident has been resolved.

monitoring2019-08-19T19:15:25.276Z

We are continuing to monitor for any further issues.

monitoring2019-08-19T19:14:58.261Z

A fix has been implemented and we are monitoring the results.

investigating2019-08-19T19:01:27.323Z

We are experiencing degraded performance for file transfers to/from booth.crwdcntrl.net. While connections and transfers are working, they are slower than normal.

Aug 18, 2019

Report: "Lotame Platform UI/API Outage"

Last update 2019-08-18T20:55:32.916Z

resolved2019-08-18T20:55:32.903Z

This incident has been resolved.

monitoring2019-08-18T20:54:32.016Z

A fix has been implemented and we are monitoring the results.

identified2019-08-18T20:54:20.760Z

The issue has been identified and a fix is being implemented.

investigating2019-08-18T19:34:42.166Z

We are experiencing intermittent interruptions of service on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) Users may experience invalid credential messages and errors during login. We will provide more information on this ticket as it becomes available.

Aug 5, 2019

Report: "myLotame Community and Lotame Academy authentication failures"

Last update 2019-08-05T13:25:49.204Z

resolved2019-08-05T13:25:49.191Z

This incident has been resolved.

monitoring2019-08-05T13:21:04.096Z

A fix has been implemented and we are monitoring the results.

identified2019-08-05T13:08:34.622Z

The issue has been identified and a fix is being implemented.

investigating2019-08-05T12:44:00.397Z

We are experiencing failed authentication attempts to the myLotame Community and Lotame Academy. We are investigating and will provide more information as it becomes available.

Jul 19, 2019

Report: "Lotame Platform UI/API Outage"

Last update 2019-07-19T04:53:23.241Z

resolved2019-07-19T04:45:10.322Z

This incident has been resolved.

monitoring2019-07-19T04:42:22.987Z

A fix has been implemented and we are monitoring the results.

identified2019-07-19T04:32:16.541Z

The issue has been identified and a fix is being implemented.

investigating2019-07-19T04:02:38.221Z

We are experiencing an interruption of service on the Lotame Platform User Interface (UI) and Application Programming Interfaces (APIs). Users are unable to authenticate.

Jul 9, 2019

Report: "Lotame Platform UI/API Outage"

Last update 2019-07-09T21:45:34.532Z

resolved2019-07-09T20:35:32.508Z

This incident has been resolved.

investigating2019-07-09T20:20:15.579Z

We are experiencing an interruption of service on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) Users may experience lost connections and timeouts on requests. We will provide more information on this ticket as it becomes available.

Mar 26, 2019

Report: "Lotame Platform UI/API Outage"

Last update 2019-03-26T18:23:51.568Z

resolved2019-03-26T18:23:51.545Z

This incident has been resolved.

monitoring2019-03-26T16:23:12.434Z

A fix has been implemented and we are monitoring the results.

investigating2019-03-26T16:19:20.143Z

We are experiencing an interruption of service on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) Users may experience lost connections and timeouts on requests. We will provide more information on this ticket as it becomes available.

Report: "Lotame Platform UI/API Degradation"

Last update 2019-03-26T14:58:37.353Z

resolved2019-03-26T13:45:05.694Z

We experienced degraded performance on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) for approximately 15 minutes. Some users may have seen slow responses and/or timeouts on requests.

Mar 21, 2019

Report: "UI/API Behavior Search Failures"

Last update 2019-03-21T19:14:14.104Z

resolved2019-03-21T19:14:14.086Z

This incident has been resolved.

monitoring2019-03-21T19:12:12.430Z

We are continuing to monitor for any further issues.

monitoring2019-03-21T19:05:51.430Z

A fix has been implemented and we are monitoring the results.

identified2019-03-21T18:28:00.513Z

We are continuing to work on a fix for this issue.

identified2019-03-21T14:07:38.528Z

We are continuing to work to restore the search functions and anticipate resolution within the next 2-4 hours.

identified2019-03-21T12:12:59.589Z

The issue has been identified and a fix is being implemented.

investigating2019-03-21T12:04:00.942Z

The UI and API are currently returning no matches for all searches for behaviors. The underlying data is unaffected and issue lies specifically with the search function.

Mar 19, 2019

Report: "Regional Edge Services Degradation"

Last update 2019-03-19T22:56:53.425Z

resolved2019-03-19T22:56:28.726Z

This incident has been resolved.

monitoring2019-03-19T22:38:03.754Z

A fix has been implemented and we are monitoring the results.

identified2019-03-19T21:19:19.575Z

We are experiencing degraded service in Lotame Edge Services for. Behavior Collection Points and audience extraction calls may experience high latency and/or timeouts in the affected regions as indicated by the status board. We will update this incident as information becomes available.

Feb 18, 2019

Report: "Lotame Platform UI/API Authentication Errors"

Last update 2019-02-18T16:30:49.250Z

resolved2019-02-18T16:30:49.237Z

This incident has been resolved.

monitoring2019-02-18T16:04:28.333Z

A fix has been implemented and we are monitoring the results.

identified2019-02-18T16:04:10.422Z

The issue has been identified and a fix is being implemented.

investigating2019-02-18T16:03:38.230Z

We are experiencing authentication failures on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.)

Jan 24, 2019

Report: "Lotame Platform UI/API Authentication Errors"

Last update 2019-01-24T18:14:21.789Z

monitoring2019-01-25T02:01:56.797Z

A fix has been implemented and we are monitoring the results.

identified2019-01-25T02:00:45.609Z

The issue has been identified and a fix is being implemented.

investigating2019-01-25T01:15:35.960Z

We are experiencing authentication failures on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.)

resolved2019-01-24T02:07:06.039Z

This incident has been resolved.

Report: "UI/API Maintenance"

Report: "Lotame Platform UI/API Degradation"

Report: "Dropbox Outage"

Report: "UI/AP Outage"

Report: "UI/AP Outage"

Report: "Edge Services Degradation"

Report: "Edge Services Degradation"

Report: "Lotame Platform UI/API Degradation"

Report: "Lotame Platform UI/API Outage"

Report: "Dropbox Outage"

Report: "Lotame Platform UI/API Degradation"

Report: "Lotame Platform UI/API Degradation"

Report: "Regional Edge Services Degradation"

Report: "Regional Edge Services Outage"

Report: "Regional Edge Services Outage"

Report: "UI/API Maintenance Outage"

Report: "Regional Edge Services Outage"

Report: "Regional Edge Services Outage"

Report: "Regional Edge Services Degradation"

Report: "Regional Edge Services Outage"

Report: "Regional Edge Services Degradation"

Report: "Regional Edge Services Degradation"

Report: "Regional Edge Services Degradation"

Report: "￼ Lotame Platform UI/API Outage"

Report: "Regional Edge Services Outage"

Report: "Regional Edge Services Outage"

Report: "Regional Edge Services Degradation"

Report: "File Transfers Degraded"

Report: "Regional Edge Services Degradation"

Report: "Data Processing Delays"

Report: "Lotame Platform UI/API Degradation"

Report: "Regional Edge Services Degradation"

Report: "￼ Lotame Platform UI/API Outage"

Report: "Edge Services Outage"

Report: "Lotame Platform UI/API Degradation"

Report: "Lotame Platform UI/API Degradation"

Report: "Regional Edge Services Outage"

Report: "Lotame Platform API Degradation"

Report: "Lotame Platform API Degradation"

Report: "File Transfers Degraded"

Report: "File Transfer Degradation"

Report: "Lotame Platform UI/API Outage"

Report: "myLotame Community and Lotame Academy authentication failures"

Report: "Lotame Platform UI/API Outage"

Report: "Lotame Platform UI/API Outage"

Report: "Lotame Platform UI/API Outage"

Report: "Lotame Platform UI/API Degradation"

Report: "UI/API Behavior Search Failures"

Report: "Regional Edge Services Degradation"

Report: "Lotame Platform UI/API Authentication Errors"

Report: "Lotame Platform UI/API Authentication Errors"

Report: " Lotame Platform UI/API Outage"

Report: " Lotame Platform UI/API Outage"