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We’ve received reports of call failures affecting some users in Thailand. SBC traces show that the calls are not reaching our network. We’ve engaged our partner carrier to investigate and clarify the root cause. The extent of the issue is not yet known, and further testing is currently underway. We’ll continue to provide updates as more information becomes available. Thank you for your continued patience.

Over the weekend, our partner carrier successfully restored services in coordination with the Chinese Ministry of Industry and Information Technology (MIIT). We’ve since confirmed with impacted customers that all services are now operating normally. If you experience any further issues, please contact us at servicedesk@loopup.com. Thank you for your patience while we worked to resolve this issue.

It appears that an upstream carrier has been directly impacted by the enhanced anti-harassment and anti-fraud measures implemented by the Chinese Ministry of Industry and Information Technology (MIIT). We are continuing to escalate the issue with our partner; however, we do not yet have an estimated time for full service restoration. We appreciate your patience and will share further updates as soon as we have more information.

The issues affecting call services in China are ongoing. We’ve been informed that the disruptions are related to anti-harassment and anti-fraud measures implemented by the Chinese Ministry of Industry and Information Technology (MIIT). Our carrier is actively working with local carriers to restore service as quickly as possible. We’ll continue to provide updates as more information becomes available. Thank you for your continued patience.

We are aware of an issue affecting some of our services in China, where users may experience disruptions when making or receiving calls. The issue has been identified as a downstream network problem, and our carrier is currently working to resolve it. If you are experiencing any issues, please contact us at servicedesk@loopup.com. We’re sorry for the disruption and appreciate your patience as we work to restore normal service.

Further monitoring concludes that the incident is fully resolved and normal service has been restored. If you experience any further disruption, please contact servicedesk@loopup.com. Thank you for your patience and cooperation.

The carrier has made corrective changes and we haven't observed any further failures. However, we acknowledge that French working hours have now concluded. If you encounter any new issues or require immediate assistance, please let us know by emailing support@loopup.com.

We've identified an issue causing domestic call failures to certain French mobile numbers. The problem has been traced to our downstream carrier, and we're actively working with them to resolve it. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at support@loopup.com.

We're closing this particular incident while Luware continues it's investigation. If you would like to stay informed, please visit and follow https://status.luware.cloud/incident/1341765 for more updates.

The issue has been identified and isolated to the Luware Nimbus software. Luware’s engineers are actively working on a hotfix and will provide further updates soon. If you have any questions, please contact us at servicedesk@loopup.com.

We have identified an issue affecting outbound calls from Luware Nimbus services, where calls may fail intermittently. This has been escalated to Luware and Microsoft, who are actively investigating. In the meantime, affected users can still place outbound calls directly from the Microsoft Teams client. Please use this workaround while we work with Luware and Microsoft to resolve the issue.

We're confident that all impacted service areas have been restored. If you experience any new issues, please contact our Support Team: https://support.loopup.com/s/contact-support?language=en_US.

The Verizon outage has now been resolved. Our teams are now completing testing to confirm that all impacted service areas are operational. We will continue to monitor and share updates. If you have any questions or experience any new issues, please contact our Support Team: https://support.loopup.com/s/contact-support?language=en_US.

We have been made aware of a Verizon European VoIP network outage with the potential to impact some Cloud Telephony and Remote Meetings Customers in Europe. Users may experience issues when placing calls to European DDI's/dial-in numbers on relevant routes. Verizon is actively investigating this issue, and our carriers are prioritizing efforts to resolve it. Our teams have been monitoring the issue and currently assess it to be low impact. We will provide updates as more information becomes available. If you have any questions, please contact our Support Team: https://support.loopup.com/s/contact-support?language=en_US.

This incident has been resolved.

Microsoft has published TM1022107, advising that users may experience call failures when attempting to reach Microsoft Teams auto attendants and call queues. To stay updated, please log in to https://admin.microsoft.com/ and check for updates under Service health. Alternatively, admins can log in to https://admin.loopup.com/ and set up a conditional forward to an external number by navigating to Phone Numbers > Number Management > Forward to. If you would like assistance, please contact us on servicedesk@loopup.com.

A fix was implemented at 22:02 UTC last night, and normal services were gradually restored afterward. We are currently investigating the root cause with Microsoft, but inbound Operator Connect calls to Australian numbers are now functioning correctly. If you are still experiencing issues, please contact us at servicedesk@loopup.com.

Although the underlying issue has been resolved, we have identified a further issue where Microsoft is not responding to inbound invites. Testing confirms this is isolated to Operator Connect calls. We appreciate your patience and will provide further updates as soon as we have more information. If you have any immediate concerns, please contact us at servicedesk@loopup.com.

We believe we have identified the issue and are working with our internal teams to resolve it as quickly as possible. We're sorry for slowing you down today and appreciate your patience. If you have any questions, please contact us at servicedesk@loopup.com.

We've identified an issue affecting inbound calls in Australia, where some INVITE requests are not reaching our downstream SBC. The issue has been escalated to our Network Operations Team, and we are working to resolve it as quickly as possible. We appreciate your patience and will provide further updates as soon as we have more information. If you have any immediate concerns, please contact us at servicedesk@loopup.com.

The issue has now been resolved, and all outbound calls in South Africa are successfully routing through our domestic carrier. We can confirm that CLI presentation is functioning as expected, and normal service has been fully restored. We apologize for any inconvenience this may have caused. If you experience any further issues, please contact us at servicedesk@loopup.com.

We've identified an issue in South Africa where the local carrier is rejecting outbound call attempts. While our failover mechanisms ensure calls are terminating successfully, there may be an impact on CLI presentation. We have escalated the issue to our carrier and are working closely with them to resolve it as quickly as possible. We appreciate your patience and will provide further updates as soon as possible. If you experience any ongoing issues, please contact us at servicedesk@loopup.com.

Further monitoring and testing have confirmed that the issue is fully resolved, and normal service has been restored. We apologise for any inconvenience this may have caused. If you require more information, please contact servicedesk@loopup.com.

Last night's maintenance was successfully completed. Extensive testing has confirmed that all services are operating as expected. If you experience any issues, please contact servicedesk@loopup.com, and our team will be happy to assist.

Following today's disruption, we have scheduled additional maintenance to enhance the stability and resiliency of calls in the EMEA region. This work will take place tonight between 22:00-23:00 UTC. No impact to live services is expected during this time. We appreciate your patience and will provide further updates as needed. If you have any questions or concerns regarding this maintenance activity, please contact our Support Team at servicedesk@loopup.com.

We believe the issue is now resolved. Ongoing testing indicates that all calls are connecting as expected. However, further investigation is required to determine the root cause. We will continue to monitor the service closely. If you experience any further issues or have any questions, please contact our team at servicedesk@loopup.com.

Following a period of monitoring and further investigation, our teams have determined that the maintenance performed on Monday 24th February has not fully resolved the issue. Consequently, calls in the EMEA region may still be impacted. We are treating this matter as a high priority and will provide updates as soon as they become available. Thank you for your continued patience, and please reach out to our team at servicedesk@loopup.com if you have any questions.

We will be performing maintenance on our core network today (Monday 24th February) between 21:00-22:30 UTC, to address this issue. Please see: https://status.loopup.com/incidents/nm9llz87xktk. We have implemented measures to minimize any potential service impact. If you have any questions or concerns regarding this maintenance activity, please contact our Support Team at servicedesk@loopup.com.

We have identified an issue today that may have impacted some calls in the EMEA region. Failover mechanisms were triggered, and calls were rerouted to the secondary SBC region. However, some calls did not transition cleanly. Our team is actively investigating with urgency. At present, the service is stable, and we continue to monitor closely. We appreciate your patience and will provide further updates as soon as possible. If you experience any ongoing issues, please contact us at servicedesk@loopup.com.

After further monitoring, we can confirm that this issue has been resolved. If you experience any new issues, don't hesitate to get in touch with us at servicedesk@loopup.com.

Normal service has been restored, as of 17:45 GMT/UTC. If you experience any further disruption when attempting to access the Cloud Telephony Admin Portal, please contact servicedesk@loopup.com.

We are currently investigating a load issue impacting the Cloud Telephony Admin Portal. Admins will experience issues when attempting to load admin.loopup.com and may see an "unable to load this page" error message. We’re aware of the issue and are working on it urgently. If you have any critical or time-sensitive administrative requests that we can help with, our Support Team are available 24/7 at servicedesk@loopup.com.

Normal service has been restored and Event Replay is now fully functional. We have monitored since applying the fix and no further issues have been observed. If you have any questions, please contact us at eventsupport@loopup.com. We appreciate your patience and understanding.

We are currently investigating an issue affecting the Event Replay service, preventing users from connecting. At this time, there is no known workaround. Our team is working diligently to resolve the issue as quickly as possible. If you have any questions, please contact us at eventsupport@loopup.com. We appreciate your patience and understanding.

The service has remained stable, and no further issues have been identified. We have determined the root cause and are working on a permanent fix. In the meantime, additional safeguards have been implemented to prevent any recurrence. Thank you for your patience. If you have any concerns, please contact us at servicedesk@loopup.com.

We are investigating reports of intermittent call failures in the EMEA SBC region between 12:00-12:30 UTC. Some users may have experienced issues when attempting outbound calls. Following internal testing, we can confirm that the service is now operating normally. However, we are continuing to monitor while investigating the root cause. If you are still experiencing any issues, please contact us at servicedesk@loopup.com.

We have confirmed that all impacted service areas have now been restored. If you experience any new issues, please reach out to us at support@loopup.com.

Our carriers have implemented a fix and we believe that the issue has been resolved (as of 09:55 UTC). Our Team will continue to monitor and complete further testing. If you experience any new issues, please reach out to us at support@loopup.com.

We've identified an issue that could potentially impact LoopUp Remote Meetings hosted by Users who were migrated from PGI/Intrado platforms. Some conference attendees cannot connect to their meetings by "dialling in" with a number and access code. Our Teams are working with the relevant carrier/s to reach a resolution, ASAP and impacted attendees should connect to their conferences via the LoopUp web client (more information about how to do that here: https://support.loopup.com/s/article/joining-a-loopup-meeting-as-a-guest?language=en_US). Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at support@loopup.com.

The carrier has confirmed that service in Thailand has now been restored. If you experience any issues, please do not hesitate to let us know at support@loopup.com. Thank you for your patience and understanding.

We have identified an issue affecting some local services in Thailand. Our team is actively working with the carrier in question to restore service as quickly as possible. Thank you for your patience and understanding. If you have any immediate questions or concerns, please do not hesitate to contact us at support@loopup.com.

We are pleased to confirm that the issue has been fully resolved. Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us at support@loopup.com.

We are pleased to inform you that a workaround has been implemented, and two-way media has been restored for calls to Argentina. Our teams are continuing to investigate the root cause of the issue and will provide further updates in due course. Thank you for your patience and understanding. If you have any questions or experience further issues, please contact us at support@loopup.com.

We have identified an issue with Microsoft Teams where some calls may experience intermittent periods of one-way audio. This issue appears to be isolated to numbers in Argentina. The matter has been escalated to our Network Operations Team, and we are actively working with them and our downstream partners to resolve it as quickly as possible. Thank you for your patience and understanding. If you have any immediate questions or concerns, please don’t hesitate to reach out to us at support@loopup.com.

Remedial action was implemented last week, and we have been closely monitoring the situation since. We are pleased to confirm that the issues have now been resolved. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please do not hesitate to contact us at support@loopup.com.

We have identified an issue with Microsoft Teams calls to Brazil numbers, where users may experience periods of one-way audio. Our investigation confirms that we are successfully receiving and sending media in both directions. As a result, the issue has been escalated to our downstream carrier for further resolution. Thank you for your patience and understanding as we work to resolve this matter. If you have any immediate questions or concerns, please contact us at support@loopup.com.

Our monitoring phase has now been completed and we are confident that the issue affecting some of our US Toll-Free numbers is fully resolved. If you have any questions or require further information, please contact us at support@loopup.com.

We believe that the issue has been rectified as of 15:45 UTC, with all impacted US Toll-Free dial-in numbers now back to an operational state. Should you encounter any further problems when dialling-in to your audio conferences, please contact support@loopup.com. For guidance on what information to include in your email, please refer to our Support Site: https://support.loopup.com/s/article/Reporting-an-issue-to-the-LoopUp-Team?language=en_US. Thank you again for your patience and understanding.

We are currently investigating an issue impacting LoopUp Remote Meetings in the US. Some conference attendees cannot connect to their meetings using US Toll-Free Dial-In numbers. We’re aware of the issue and are working on it urgently. Impacted attendees should dial-in using an alternative Toll/Local number OR connect via the LoopUp web client (https://support.loopup.com/s/article/joining-a-loopup-meeting-as-a-guest?language=en_US) until a resolution has been reached. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at support@loopup.com.

We believe the issue affecting outbound domestic calls in Czechia is now resolved. Please test your service, and if you experience any further issues, do not hesitate to let us know at support@loopup.com. Thank you for your patience and understanding.

We have identified possible issues affecting outbound domestic calls in Czechia. The issue has been escalated to our downstream carrier, and we are actively working with them to resolve it. We will provide further updates as soon as possible. Thank you for your patience and understanding. If you have any immediate questions or concerns, please reach out to us at support@loopup.com.

We are continuing to work with Microsoft to clarify the issue identified yesterday. Separately, Microsoft has posted a notification regarding an unexpected spike in CPU usage affecting their Operator Connect infrastructure, which resulted in degraded performance. It is likely that the two events are linked. Thankfully, our initial diagnostics suggest that the impact on customers was minimal during the reporting period, and it’s likely that most users would not have experienced any issues at all. We will keep you updated as we receive more information. If you have any questions or need further assistance, please feel free to contact us at support@loopup.com.

It appears that the service has stabilized. The alarms have cleared, and our testing suggests that calls are now connecting without any media issues. We are still working with Microsoft to clarify the issue and identify the root cause. Please kindly re-test, and if you experience any further issues, do not hesitate to let us know. As always, our Support Team is available at support@loopup.com. Thank you for your patience and understanding.

We have identified an issue with Microsoft Teams where some calls may experience intermittent periods of one-way audio. This issue appears to be isolated to Azure-hosted infrastructure. We have raised a high-priority escalation with Microsoft and are actively seeking further information. We will continue to monitor the situation closely. For any immediate concerns, please contact us at support@loopup.com.

We are pleased to inform you that normal service has been restored across all LoopUp services. Thank you for your patience and understanding during this time. If you have any further questions or need assistance, please do not hesitate to contact us at support@loopup.com.

Microsoft is currently experiencing a global outage which is adversely affecting some of LoopUp's services: Remote Meetings customers may be unable to access meeting links, account.loopup.com and the mobile app. Outbound calls are affected. However, inbound calls are routing successfully. Operator-assisted customers may also experience some disruption. If you have a scheduled event, your operator will be in contact to arrange an alternative date and time. Cloud Telephony services are largely unaffected. Based on Microsoft's description and internal tests, presence-based mode may be affected, but calls are routing successfully, both inbound and outbound. We apologize for any inconvenience this may cause and appreciate your patience as we and Microsoft work through these issues. For any questions or further assistance, please contact us at support@loopup.com.

After monitoring over the weekend, we are now confident that the issue affecting our platform in the Asia-Pacific region is fully resolved. If you require more information, please contact us at support@loopup.com. Thank you for your patience and understanding.

A fix has been implemented, and we are closely monitoring the situation. We have engaged our SBC vendor and will continue reviewing the logs with their assistance. We apologize for the inconvenience. Should you experience any further issues, please contact us at support@loopup.com

We have identified an incident impacting our Cloud Telephony and Remote Meetings platform in the Asia-Pacific region. Affected users may experience intermittent audio issues and an inability to end their calls. This issue affects calls in both directions and is currently being investigated by our Network Operations Team as a high priority. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve it. Our Support Team is available 24/7 at support@loopup.com should you have any questions or need assistance.

We are pleased to inform you that a fix has been released in production and normal service has been restored. As previously advised, if you require data from before January 2024, please raise a ticket and we will provide it manually. If you have any further questions or need assistance, please do not hesitate to contact us at support@loopup.com.

Thank you for your patience. We have identified the issue and scoped a hotfix, which is scheduled for release on Thursday, 4th July 2024. Following the release, call data from before January 2024 will no longer be accessible through the dashboard in the admin portal. However, we can provide the data manually upon request. If you have any questions or need access to your past data, please do not hesitate to contact us at support@loopup.com.

We are currently investigating an issue impacting the "Reporting Dashboard" area of the Cloud Telephony Admin Portal (admin.loopup.com/reporting/dashboard). New customers (and existing customers who have recently created new sites) may not be able to access accurate reporting data. Our teams are working hard to get everything back up and running. We will provide updates as we progress towards a resolution. Thank you for your patience and understanding. If you have any questions, our Support Team are available 24/7 at support@loopup.com.

We are pleased to inform you that the issue has been resolved. Calls to Vietnamese numbers are now stable and exhibit good quality. If you have any further questions or experience any issues, please do not hesitate to contact us at support@loopup.com.

We are pleased to inform you that a fix has been implemented for the Cloud Telephony service in Vietnam. We are currently monitoring the results, and initial tests indicate that calls to mobile numbers and external forwards are now connecting successfully. Please let us know if you encounter any further issues. Our Support Team is available 24/7 at support@loopup.com.

We have identified an issue with our Cloud Telephony service in Vietnam. Initial tests indicate that calls to local mobile numbers are failing. Additionally, Microsoft Teams calls that are forwarded externally to local numbers may also be affected. Local landline and international numbers are not impacted by this issue. Our team is actively investigating with the downstream carriers and working towards a resolution as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. For further updates or assistance, please contact our 24/7 Support Team at support@loopup.com.

We are pleased to inform you that the issue has been resolved. Calls to Singaporean numbers can now be successfully transferred to the Public Switched Telephone Network. If you have any further questions or experience any issues, please do not hesitate to contact us at support@loopup.com.

We're pleased to inform you that we have identified and applied a remedy in production. Various tests have been completed, and external transfers are now possible with two-way media. Please kindly test the service, and if you experience any further issues, do not hesitate to contact us at support@loopup.com. We greatly appreciate your patience and understanding during this time.

Last week's emergency change addressed an underlying issue within our Session Border Controller infrastructure in Asia-Pacific. As a result, we have isolated the external transfer issue and are now focusing on a permanent fix. Our team is working diligently with the domestic carrier to implement the solution as swiftly as possible. We greatly appreciate your patience and understanding during this time. Should you have any questions or need further assistance, please do not hesitate to contact us at support@loopup.com.

The emergency change has been deployed and no service impact was experienced. We have completed routine tests and are now investigating the Singapore issue on the updated firmware. We appreciate your patience and understanding as we work to resolve this matter. For any further questions or concerns, please contact us at support@loopup.com.

We are currently scoping an emergency release with our SBC vendor to address the ongoing transfer issue in Singapore. The new configuration has been tested in our lab environment and has produced positive results. We anticipate releasing this change later today and will provide more information as soon as possible. We apologize for any inconvenience this issue may have caused and appreciate your patience and understanding. For further updates or assistance, please contact our 24/7 Support Team at support@loopup.com.

The incident regarding external call transfers in Singapore is ongoing, and we are actively investigating with our SBC vendor with the utmost urgency. We apologize for any disruption to your operations and hope to provide more information soon. Thank you for your patience and understanding as we work towards a solution. For any further inquiries or assistance, please don't hesitate to reach out to us at support@loopup.com.

Unfortunately, the hotfix aimed at resolving the call transfer issue in Singapore has failed and has consequently been rolled back. We have escalated the logs back to our SBC vendor for further investigation. We understand the importance of this matter and assure you that we are actively working towards a resolution. Please bear with us as we await further updates from the vendor. We apologize for any inconvenience.

We're pleased to inform you that our SBC vendor has provided a software patch, including a hotfix, to resolve the call transfer issue in Singapore. The updated firmware has undergone successful testing in our lab environment and is scheduled for release in production at 21:00 HKT today. We anticipate no customer impact during this update. Rest assured, we'll keep you updated on the progress. If you have any questions or concerns, please don't hesitate to contact us at support@loopup.com.

We are currently investigating an issue affecting call transfers in Microsoft Teams. This problem is isolated to users in Singapore and prevents them from transferring calls externally once answered. The issue does not impact calls that do not require transferring. Our SBC vendor has identified the issue and we are collaborating with them to release a hotfix. We apologize for any inconvenience and are committed to restoring service as soon as possible. We will provide updates when more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at support@loopup.com.

Our Teams have been able to identify the cause of this issue and implement a resolution as of 15:00 GMT on the 15th January 2024. We have completed testing and all Users will now be able to create new meeting rooms. If you have any questions, please contact our Support Team at support@loopup.com.

An issue has been observed which will impact the LoopUp Remote Meetings account area (account.loopup.com). Some users may not be able to create a new meeting room. We’re aware of the issue and our relevant teams are working towards a resolution. This page will be updated with more information as it becomes available. Please delay the creation of any new conferences until the functionality is back in service. We're sorry to be holding you up today. Our Support Team are available 24/7 at support@loopup.com, if you have any questions.

A fix has been implemented to ensure that all activity from the 27th of November 2023 is now being populated into the "Reporting Dashboard" area of the LoopUp Cloud Telephony Admin Portal (admin.loopup.com/reporting/dashboard). Our Team is still working towards re-populating all data to our Customer's dashboards. Until this has been completed, some Customers may see a gap in activity. Admins can refer to the reporting pages on the Teams Admin Centre (TAC) from admin.teams.microsoft.com > Analytics & Reports > Usage Reports, as needed. If you have any questions or would like assistance, our Support Team are available 24/7 at support@loopup.com.

We are currently investigating an issue impacting the "Reporting Dashboard" area of the Cloud Telephony Admin Portal (admin.loopup.com/reporting/dashboard). Users with access to the platform may not be able to access reporting data after the 27th of November 2023. We’re aware of this issue and are working on it as a priority. Our teams are working hard to get everything back up and running and we will provide more information as soon as it's available. Thank you for your patience and understanding. If you have any questions, our Support Team are available 24/7 at support@loopup.com.

We have received communication from domestic carriers indicating that, going forward, international calls will be delivered on a best-effort basis. This change is a result of increased anti-fraud measures employed by the government. As a result, there may be variations in the reliability of international calls to Chinese numbers. For more information, please see: https://loopup.com/en/resource-center/blog/the-hidden-challenges-of-connecting-calls-into-china/

We want to inform you that some users may encounter disruptions when making international calls to Chinese numbers. This issue is a result of heightened anti-fraud regulations, which have been implemented in response to recent domestic events, along with increased security measures by downstream Chinese carriers. Unfortunately, there are no available workarounds. Please note that domestic calls within China using LoopUp will continue to operate normally. If you have any questions or would like to discuss this matter in more detail, our support team is available 24/7 at support@loopup.com.

We are pleased to inform you that we have implemented a workaround while our downstream carrier continues its investigation into their hardware issues. Following extensive checks, we can no longer reproduce the fault. If you were impacted by this incident, please test the service, and if you encounter any further disruptions, contact us at support@loopup.com with details. Rest assured, we will continue to monitor the situation closely. For questions or further information, our Support Team is available 24/7 at support@loopup.com.

We're currently investigating an issue with our Operator Connect service in North America. Some users may experience disruption when receiving inbound calls. Please note that outbound calling and all Direct Routing services remain unaffected. We have reopened the escalation ticket with the responsible downstream carrier and requested an immediate remedy. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at support@loopup.com.

Further testing concludes that the incident is resolved and normal service has been restored. If you experience any further disruption, please contact support@loopup.com. Thank you for your patience and cooperation.

A specific downstream carrier in North America identified a hardware failure and deployed a remedial change at 06:29 UTC today. We've conducted extensive checks and are pleased to report that we can no longer reproduce the fault. If you were impacted by this incident, we kindly ask you to test the service. If you experience any further disruptions, please reach out to us at support@loopup.com with the details. We will continue to monitor the situation. If you have any questions or require further information, our Support Team are available 24/7 at support@loopup.com

We're currently investigating an issue with our Operator Connect service in North America. Some users may experience disruption when receiving inbound calls. Please note that outbound calling and all Direct Routing services remain unaffected. Our team is actively working with downstream carriers to resolve the issue. We apologize for any inconvenience and are committed to restoring service as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at support@loopup.com.

Microsoft has acknowledged the incident and confirmed that it was caused by a recent code change. They were able to restore service by reversing the change. If you experience any further disruption, please contact support@loopup.com. Thank you for your patience and cooperation.

The issue has been resolved. We have conducted the necessary checks and are no longer able to reproduce the fault. We are currently awaiting an update from Microsoft and will continue to monitor the situation closely. If you have any questions or require additional information, our dedicated Support Team is available 24/7 at support@loopup.com. Thank you for your patience and understanding.

We are currently investigating an issue with outbound calls in EMEA. These calls are not reaching LoopUp's network, suggesting a potential outage in Microsoft's network. We have requested confirmation and clarification regarding the resolution. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at support@loopup.com.

This incident is now resolved and normal service has been restored. If you experience any further disruption, please contact support@loopup.com. Thank you for your patience and cooperation.

We are actively investigating this incident. Admins can still utilize all other services, including user provisioning, site management, and reporting. We apologize for any inconvenience caused and will provide updates as they become available. For any questions, our 24/7 Support Team is available at support@loopup.com

We are currently investigating an issue with the Admin Portal Access Page which is causing users to encounter an error when trying to access it. We will post updates as they become available. We apologize for any inconvenience caused- If you've any questions, our Support Team are available 24/7 at support@loopup.com

The issue affecting calls to certain LoopUp UK Toll Free numbers has been resolved. Normal service has been restored. You can now make calls without any disruptions. Thank you for your patience. For further assistance, contact our Support Team at support@loopup.com.

We have identified an issue that may impact your ability to make calls to certain LoopUp UK Toll Free numbers. Our team is actively investigating this matter and working in collaboration with our downstream carrier to address it urgently. Rest assured, we are fully committed to resolving the issue and minimizing any disruptions to your services. In the meantime, we have identified an alternate solution for affected users. You can continue to dial into your calls using the following UK Toll Free number: +448002795729. Or, alternatively, you can use the UK Local number: +4403300945859. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Should you require further assistance, our Support Team is available around the clock and can be reached at support@loopup.com.

This incident has been resolved. If you experience any other issues, please contact us at support@loopup.com.

We’re investigating an issue that is causing the online voice routing policy (OVRP) to not be set when adding users via the admin portal. This is not impacting telephony service for existing users, nor does it impact removing service for users. In the meantime, please contact support if you need to add phone service for any new users.

We’re currently investigating an issue that is causing delays for adding and removing service for users via the admin portal. This is not impacting telephony service for current users. We will update as soon as we have resolution. In the meantime, please contact support if you have any phone user changes that need to be actioned immediately.

Further testing concludes that the incident is resolved and normal service has been restored. If you experience any further disruption, please contact support@loopup.com. Thank you for your patience and cooperation.

We are pleased to inform you that we have successfully implemented a workaround. We have observed positive results both in test and production indicating that normal service has been restored. If you experience any further issues, please reach out to us at support@loopup.com. Rest assured, we will closely monitor the situation to ensure ongoing stability. We appreciate your patience

We have confirmed that the issue is indeed a result of a recent regulatory change in China. Unfortunately, workarounds are not currently available, but we are actively working with our downstream carriers to find a solution. Rest assured, our team is fully dedicated to addressing this matter as soon as possible and we will keep you updated on any progress made.

We suspect that the Microsoft Teams - Direct Routing issue is related to a recent change in Chinese regulation. Our team is actively investigating potential workarounds to address the issue and restore normal call functionality. We are committed to finding a resolution as quickly as possible and will provide further updates once we have more information.

Our Network Operations Team have implemented a workaround which has resolved this issue for Remote Meetings Customers, as of 08:11 UTC/09:11 BST today. All outbound calls to +86 numbers on our audio conferencing platforms are now connecting as normal. We will continue to update you as we make further progress.

Our teams have confirmed that outbound calls to China placed by Remote Meetings (Audio Conferencing) attendees are also impacted by this issue. We apologize again for the inconvenience and will provide further updates as progress is made.

We are continuing to investigate this issue.

Our investigation into the ongoing connection issue indicates a potential local fault within China. Despite attempts to re-route traffic through multiple terminating carriers, consistent call completion has not been achieved. Urgent escalation and further investigations are underway to promptly resolve the issue. We will continue to provide updates as new information becomes available.

Our teams are actively investigating and working with carriers to resolve this issue. We apologize for the inconvenience and will provide further updates as progress is made.

We are currently investigating an issue concerning outbound calls to China. Some users may experience delays and/or connection issues when trying to dial external Chinese numbers. We are aware of the issue and are working on it urgently with our downstream carriers. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at support@loopup.com.

We've performed the necessary diagnostics and confirmed that the issue is fully resolved. If you experience any further disruption, please contact support@loopup.com. Thank you for your patience and cooperation.

We've identified an incident whereby certain calls traversing our SBCs in APAC disconnect erroneously after 20 seconds of media. A fix has been implemented and we are currently monitoring. If you experience any further disruption, please contact support@loopup.com. Thank you for your patience and cooperation.

This incident has been resolved. Replication times for adding and removing users are back to normal. If you experience any other issues, please contact us at support@loopup.com.

We are currently experiencing delays when adding and removing users in our admin portal. As a result, it may take longer than usual for your request to replicate. Please allow up to 24 hours as standard. We're sorry to be holding you up. If you've any questions, our Support Team are available 24/7 at support@loopup.com.

A fix has been implemented to ensure that all activity from the 20th of March 2023 is now being populated in the "Reporting Dashboard" area of the LoopUp Cloud Telephony Admin Portal (admin.loopup.com/reporting/dashboard). Our Team are still working towards re-populating all data back to our Customer's dashboards. Until this has been completed, some Customers may see a gap in activity between the 16th-20th of March 2023. If you have any questions or would like assistance, our Support Team are available 24/7 at support@loopup.com.

We have identified an issue impacting the "Reporting Dashboard" area of the LoopUp Cloud Telephony Admin Portal (admin.loopup.com/reporting/dashboard). Some Admins may not be presented with recent usage data, for activity after the 15th/16th of March 2023. Admins should refer to the reporting pages on the Teams Admin Centre (TAC) from admin.teams.microsoft.com > Analytics & Reports > Usage Reports, for the most relevant information until this issue has been resolved. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at support@loopup.com.

This incident has been resolved. Replication times are back to normal. If you experience any other issues, please contact us at support@loopup.com.

We are currently experiencing minor delays when adding and removing users in our admin portal. As a result, it may take slightly longer than usual for your change to replicate, but please allow up to 24 hours as standard. We believe the sync delay is related to the recent Microsoft outage. We're sorry to be holding you up. If you've any questions, our Support Team are available 24/7 at support@loopup.com.

Our Team believe that the action taken to resolve this issue, by Microsoft at 09:59 GMT today, has effectively restored service. If you have any questions, our Support Team are available 24/7 at support@loopup.com.

As of 09:59 GMT, the Microsoft Team has rolled back a change which they believe to have caused this issue. More information is available on their status page: https://status.office365.com/. We will continue to monitor this issue and provide updates as we have them. If you have any questions, our Support Team are available 24/7 at support@loopup.com.

To add to areas of service that may be impacted by this Microsoft Outage, we believe that some Operator Assist attendees connecting to LoopUp Event calls may experience intermittent issues. Our Teams will continue to provide updates as we have them. If you have any questions, our Support Team are available 24/7 at support@loopup.com.

We have been made aware of an issue with the potential to impact LoopUp Cloud Telephony (Teams) and Remote Meetings (access to account.loopup.com and meet.loopup.com), caused by a Microsoft Services Outage on the 25th of January 2023. More information can be found on their status pages: https://status.office365.com/. Teams, O365, Cloud Telephony and the remote meetings web-client and account areas may all be impacted by this issue. Information and updates will be provided as soon as they are available. We would advise Customers to subscribe to updates on status.office365.com also. If you have any questions, our Support Team are available 24/7 at support@loopup.com.

We have taken steps to resolve this issue and believe it is now fully resolved. If you experience any new issues, please contact support@loopup.com

We have taken steps to resolve this issue and are monitoring for any further impact. The impact was limited to AUSTL outbound. If you continue to experience issues, please contact support@loopup.com.

We are currently investigating an issue concerning our Direct Routing service in AUSTL. Some users may experience disruption when trying to make outbound calls. We’re aware of the issue and are working on it urgently. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. If you experience any issues, please kindly provide details to support@loopup.com.

This incident has been resolved.

We are currently monitoring an issue impacting the LoopUp Cloud Telephony Admin Portal. Users may experience issues accessing the platform due to an outage on Microsoft Azure. More information can be found on their status pages: https://status.azure.com/en-us/status Information and updates will be provided as soon as they are available. We would advise Customers to subscribe to updates on status.azure.com also. If you have any questions, our Support Team are available 24/7 at support@loopup.com.

This incident has been resolved.

We are currently monitoring an issue impacting account.loopup.com. Users who log in with MSFT Azure may experience issues accessing the platform due to an outage on Microsoft Azure. More information can be found on their status pages: https://status.azure.com/en-us/status Information and updates will be provided as soon as they are available. We would advise Customers to subscribe to updates on status.azure.com also. If you have any questions, our Support Team are available 24/7 at support@loopup.com.

All of our internal testing has been successful and we believe that this issue has now been resolved, as of 23:00 PDT / 02:00 EDT / 07:00 BST on Friday 26th August 2022. If you require any further information or would like to report any new issues, our Support Team are available 24/7 at support@loopup.com.

A remedial change to resolve this issue was completed at 23:00 PDT / 02:00 EDT / 07:00 BST on Friday 26th August 2022, and our Teams are now completing post-change testing. We will continue to monitor and provide an update shortly. If you have any questions or require further information, our Support Team are available 24/7 at support@loopup.com.

We are currently investigating an issue impacting our service in the US. Some users may experience unexpected call drops on emergency calls to "911" and "933". We’re aware of the issue and are working on it urgently. Calls made in E164 format to emergency services (E.G. +911, +933) are not impacted. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at support@loopup.com.

Between 18:35 BST on Friday 12th August and 04:00 BST on Saturday 13th August, Users who are delegates for others may have experienced issues when trying to access/schedule meetings for their Hosts, from the Outlook Add-In. Delegates using the platform on-web (account.loopup.com) would not have been affected by this issue. No other services were impacted, including Remote Meetings conferences, Event by LoopUp participants and Cloud Telephony. The LoopUp Network Operations Team restored service on Saturday 13th August at 04:00 BST. If you require any further information or would like to report any new issues, our Support Team are available 24/7 at support@loopup.com.

An investigation has found that, between 9th-11th August 2022, attendees who dialled into their LoopUp Remote Meetings and landed on specific servers may have experienced unexpected call-drops at a 1-hour duration. Remote Meetings attendees who dialled out, Event by LoopUp participants and Cloud Telephony Customers were not impacted by this issue. The LoopUp Network Operations Team restored service on Thursday 11th August 2022 at 17:48 BST. If you require any further information or would like to report any new issues, our Support Team are available 24/7 at support@loopup.com.

Our Team have now confirmed that this issue has been resolved. If you would like any further information about our investigation or experience any new issues, please reach out to our Support Team at support@loopup.com.

We are currently investigating an issue impacting the information presented on the Admin Portal (https://admin.loopup.com/). Due to a Microsoft issue, we aren't able to display the latest information about number status and assigned users. Please note that this issue impacts the information available on the number management area of the Admin Portal only - all other service areas remain fully operational. Our Teams are working on a resolution and the Support Team are available 24/7 at support@loopup.com, should you need assistance.

The LoopUp Network Operations Security Team have completed all of their assessments and has confirmed that there has been no impact. Our security and monitoring systems are already configured to mitigate these types of threats. If you have any questions, please contact our Support Team at support@loopup.com.

Date: 25th March 2022 The LoopUp Network Operations Security Team are confident that our security & threat management systems will mitigate this threat, but as per our security management process, we have completed the following actions: - Additional proactive scans of our infrastructure & systems. No issues were identified - An assessment of our suppliers. No issues were identified - A detailed assessment of the recommendations provided by Microsoft & our security system providers. We are already following best practices and there are no further actions for us to take Further information can be found on the Microsoft Security pages: https://www.microsoft.com/security/blog/2022/03/22/dev-0537-criminal-actor-targeting-organizations-for-data-exfiltration-and-destruction/ If you have any questions, please contact our Support Team at support@loopup.com.

We have been made aware of the DEV-0537 (LAPUS$) threat notification, from Microsoft. The LoopUp Network Operations Security Team are confident that our security & threat management systems will mitigate this threat, but as per our security management process, we have initiated the following actions: - An additional proactive scan of our infrastructure & systems has been completed. No issues have been identified. - We are completing a detailed assessment (& implementation where required) of the recommendations provided by Microsoft & our security system providers. Further information can be found on the Microsoft Security pages: https://www.microsoft.com/security/blog/2022/03/22/dev-0537-criminal-actor-targeting-organizations-for-data-exfiltration-and-destruction/ If you have any questions, please contact our Support Team at support@loopup.com.

As per Microsoft's most recent update, this issue has been marked as resolved as of Thursday 28th April 2022 at 14:03 UTC. If you would like any further information about our investigation or experience any new issues, please reach out to our Support Team at support@loopup.com.

The Microsoft Team have released communication about this issue via email and via Twitter updates, under REF: TM365276. Admins will also be able to access notifications from the Teams Admin Centre: admin.teams.microsoft.com. The LoopUp Voice Engineering Team are unable to reproduce the reported issue in any of our testing scenarios and, as such, we believe that this issue has been resolved. We would suggest that all impacted Customers perform their own testing and report any new issues to support@loopup.com. Thank you again for your patience and cooperation! We will continue to monitor this issue and provide further updates as relevant.

We are currently investigating an issue impacting some inbound/outbound calls on Teams. Some users are experiencing issues when trying to make calls from Teams, and also when receiving calls. We’re aware of the issue and are working on it urgently. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at support@loopup.com.

The incident has been resolved. If you would like any further information about our investigation or experience any new issues, please reach out to our Support Team at support@loopup.com

We believe the issue is now resolved, We have performed multiple tests and cannot reproduce the fault. We would suggest that all impacted Customers perform their own testing and report any new issues to support@loopup.com. Thank you again for your patience and cooperation! We will continue to monitor this issue and provide further updates accordingly.

We are continuing to investigate this issue.

We are currently investigating an incident regarding one way audio on calls to LUCT EMEA via external devices. Please note our internal support lines are also impacted and if you're trying to call us via an external device, we may not be able to hear you. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available.

Our Teams are still working with relevant carriers to ensure the impacted remote meetings dial-in numbers are reinstated. We have made some changes to ensure that the affected numbers are not available for users when creating an invite on LoopUp platforms. Users and meeting attendees are advised to continue to use alternative methods to join their meetings. If you have any questions at all, our Support Team are available 24/7 at support@loopup.com.

We are currently monitoring an issue impacting LoopUp Remote Meetings. Attendees who connect to their conferences using toll/local dial-in numbers for Norway may hear a voice prompt to notify them that "the number you have dialled is not in use", due to an in-country regulatory issue. Affected users can: - Dial-In using an alternative number (E.G Norway toll-free) - Place a call from LoopUp to their own device (See: https://support.loopup.com/s/article/joining-a-loopup-meeting-as-a-guest) If you have any questions at all, our Support Team are available 24/7 at support@loopup.com.

Our Teams have been monitoring this issue and have marked it as resolved as of 11:30 UTC on Thursday 17th March 2022. If you would like any further information about our investigation or experience any new issues, please reach out to our Support Team at support@loopup.com.

As of 11:30 UTC and following an update from our carriers, we believe that this secondary issue has been resolved. We would suggest that all impacted Customers perform their own testing and report any new issues to support@loopup.com. Thank you again for your patience and cooperation! We will continue to monitor this issue and provide further updates as relevant.

After reviewing all traffic with the affected carrier, our Network Operations and Voice Engineering Teams have confirmed that a small subset of users may be experiencing one-way audio on their inbound calls, where-in external parties placing inbound calls will be able to transmit no audio. This would also impact the caller's ability to interact with IVR menus, as they will be unable to transmit DTMF. Our carriers are investigating this issue as a priority and we will continue to post updates, as we receive them. The LoopUp Support Team are available 24/7 at support@loopup.com.

As of 17:25 UTC, our carriers have confirmed that their re-route and all subsequent testing has been completed successfully. The LoopUp Voice Engineering Team are unable to reproduce the reported issue in any of our testing scenarios and, as such, we believe that this workaround has successfully resolved the issue. We would suggest that all impacted Customers perform their own testing and report any new issues to support@loopup.com. Thank you again for your patience and cooperation! We will continue to monitor this issue and provide further updates as relevant.

Our carriers have now identified the root cause of this issue and are in the process of re-routing the affected traffic. Once this has been completed, they will complete testing to confirm that their re-routes have successfully resolved the issue and restored service. We will continue to post updates, as we receive them. The LoopUp Support Team are available 24/7 at support@loopup.com.

Our carriers are still investigating this issue as a priority and we will continue to post updates, as we receive them. The LoopUp Support Team are available 24/7 at support@loopup.com.

We have identified an issue impacting a subset of Cloud Telephony Users. When an inbound call is placed to a Teams DDI with a specific carrier, calls may connect with no audio and/or unexpectedly drop at a 30-second duration. We’re aware of the issue and it has been escalated to the relevant carriers with a high priority. All of our testing would suggest that outbound calls are not impacted. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at support@loopup.com.