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Loggly is currently Operational

Last checked 2025-06-14T12:44:50.554Z from Loggly's official status page

Historical record of incidents for Loggly

Jun 3, 2025

Report: "Loggly Scheduled Maintenance"

Last update 2025-06-03T08:00:00.000Z

Completed2025-06-03T08:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-06-03T06:30:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-30T13:37:00.000Z

Loggly will be performing scheduled maintenance from 2025-06-03 04:30 Pacific time to 2025-06-03 05:30 Pacific time. Some customers may experience issues accessing the Loggly application during this time

Feb 4, 2025

Report: "Indexing Delay"

Last update 2025-02-04T19:59:42.752Z

resolved2025-02-04T19:59:36.920Z

This incident has been resolved.

monitoring2025-02-04T19:29:02.057Z

We are continuing to monitor for any further issues.

monitoring2025-02-04T19:01:08.495Z

A fix has been implemented and we are monitoring the results.

identified2025-02-04T18:05:16.369Z

The issue has been identified and a fix is being implemented.

investigating2025-02-04T18:03:40.432Z

Our engineers have identified an issue with log ingestion starting at 07:22 PST . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Jan 25, 2025

Report: "Indexing Delay"

Last update 2025-01-25T12:14:44.119Z

resolved2025-01-25T12:14:44.102Z

This incident has been resolved.

monitoring2025-01-25T09:17:39.592Z

We are continuing to monitor for any further issues.

monitoring2025-01-25T06:35:43.922Z

A fix has been implemented and we are monitoring the results.

identified2025-01-25T06:01:19.126Z

The issue has been identified and a fix is being implemented.

investigating2025-01-25T05:17:08.782Z

Our engineers have identified an issue with log ingestion starting at 20:56 PST . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Dec 9, 2024

Report: "Indexing Delay"

Last update 2024-12-09T03:39:18.413Z

resolved2024-12-09T03:39:18.397Z

This incident has been resolved.

monitoring2024-12-09T03:37:35.326Z

We are continuing to monitor for any further issues.

monitoring2024-12-09T00:15:35.160Z

We are continuing to monitor for any further issues.

monitoring2024-12-08T21:47:16.845Z

We are continuing to monitor for any further issues.

monitoring2024-12-08T21:23:49.927Z

We are continuing to monitor for any further issues.

monitoring2024-12-08T21:08:13.799Z

We are continuing to monitor for any further issues.

monitoring2024-12-08T20:38:57.760Z

We are continuing to monitor for any further issues.

monitoring2024-12-08T19:20:03.146Z

A fix has been implemented and we are monitoring the results.

identified2024-12-08T16:30:35.155Z

The issue has been identified and a fix is being implemented.

investigating2024-12-08T16:25:03.000Z

Our engineers have identified an issue with log ingestion starting at 06:02 PST . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Oct 16, 2024

Report: "S3 Ingestion incident"

Last update 2024-10-16T13:20:53.025Z

resolved2024-10-16T13:20:53.011Z

This incident has been resolved.

monitoring2024-10-16T13:06:36.014Z

A fix has been implemented and we are monitoring the results.

identified2024-10-16T12:40:35.424Z

The issue has been identified and a fix is being implemented.

investigating2024-10-16T12:35:42.210Z

We are currently investigating this issue.

Oct 1, 2024

Report: "Search Unavailable"

Last update 2024-10-01T23:03:47.596Z

resolved2024-10-01T21:00:00.000Z

At 1:56 PM PDT we were alerted that search was unavailable. We identified the problem and applied a fix and search is once again available.

Aug 24, 2024

Report: "Indexing Delay"

Last update 2024-08-24T17:04:44.071Z

resolved2024-08-24T13:00:24.000Z

This incident has been resolved.

monitoring2024-08-24T12:49:09.482Z

We are continuing to monitor for any further issues.

monitoring2024-08-24T11:30:23.439Z

We are continuing to monitor for any further issues.

monitoring2024-08-24T10:21:06.266Z

We are continuing to monitor for any further issues.

monitoring2024-08-24T09:18:56.816Z

We are continuing to monitor for any further issues.

monitoring2024-08-24T07:43:10.356Z

A fix has been implemented and we are monitoring the results.

identified2024-08-24T07:08:51.012Z

We are continuing to work on a fix for this issue.

identified2024-08-24T06:10:45.865Z

The issue has been identified and a fix is being implemented.

investigating2024-08-24T05:09:02.286Z

We are continuing to investigate the issue.

investigating2024-08-24T04:02:39.137Z

Our engineers have identified an issue with log ingestion starting at 20:22 PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Aug 22, 2024

Report: "Indexing Delay"

Last update 2024-08-22T00:19:10.847Z

resolved2024-08-22T00:19:10.834Z

This incident has been resolved.

monitoring2024-08-21T23:49:31.397Z

A fix has been implemented and we are monitoring the results.

identified2024-08-21T23:20:54.244Z

We are continuing to work on a fix for this issue.

identified2024-08-21T22:36:16.464Z

We are continuing to work on a fix for this issue.

identified2024-08-21T21:59:10.101Z

The issue has been identified and a fix is being implemented.

investigating2024-08-21T21:47:15.000Z

Our engineers have identified an issue with log ingestion starting at 14:08 PDT. All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Jul 25, 2024

Report: "Account usage data missing"

Last update 2024-07-25T13:32:39.874Z

resolved2024-07-25T13:32:39.857Z

This incident has been resolved.

monitoring2024-07-25T08:50:51.840Z

We are continuing to monitor.

monitoring2024-07-25T06:16:31.389Z

A fix has been implemented and we are monitoring the results.

identified2024-07-25T04:42:08.534Z

A fix is still being implemented and the next update will be 06:00 UTC

identified2024-07-24T20:08:11.773Z

The issue has been identified and a fix is being implemented.

investigating2024-07-24T16:56:21.774Z

We experienced an issue with our volume data reporting service and are working on restoring it.

Oct 18, 2023

Report: "Front-end experiencing issues"

Last update 2023-10-18T18:29:29.825Z

resolved2023-10-18T18:29:29.808Z

This incident has been resolved.

monitoring2023-10-18T18:07:18.078Z

A fix has been implemented and we are monitoring the results.

identified2023-10-18T16:51:41.844Z

The issue has been identified and a fix is being implemented.

investigating2023-10-18T16:01:22.030Z

We are continuing to investigate this issue.

investigating2023-10-18T16:00:28.190Z

We are continuing to investigate this issue.

investigating2023-10-18T13:21:34.311Z

We are experiencing issue with our Front-End application. Our engineers are investigating.

Oct 10, 2023

Report: "Indexing Delay"

Last update 2023-10-10T13:54:25.991Z

resolved2023-10-10T13:54:25.969Z

This incident has been resolved.

monitoring2023-10-10T13:43:19.200Z

A fix has been implemented and we are monitoring the results.

identified2023-10-10T12:47:33.670Z

The issue has been identified and a fix is being implemented.

investigating2023-10-10T12:45:00.581Z

Our engineers have identified an issue with log ingestion starting at 5:28 AM PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Aug 23, 2023

Report: "Indexing Delay"

Last update 2023-08-23T20:40:45.589Z

resolved2023-08-23T20:40:45.577Z

This incident has been resolved.

monitoring2023-08-23T19:45:05.342Z

A fix has been implemented and we are monitoring the results.

identified2023-08-23T19:21:40.041Z

The issue has been identified and a fix is being implemented.

investigating2023-08-23T19:13:24.618Z

Our engineers have identified an issue with log ingestion starting at 11:54AM PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Apr 10, 2023

Report: "Issue with sending mail for account invites and password reset"

Last update 2023-04-10T15:02:35.972Z

resolved2023-04-10T14:00:00.000Z

Issue started: 14:05 UTC Issue resolved: 14:54am UTC Issue with sending mail for account invites and password reset. Other mail notifications should have still worked.

Mar 3, 2023

Report: "Indexing Delay"

Last update 2023-03-03T17:34:00.929Z

resolved2023-03-03T17:34:00.915Z

This incident has been resolved.

monitoring2023-03-03T15:29:32.914Z

A fix has been implemented and we are monitoring the results.

identified2023-03-03T14:51:53.808Z

The issue has been identified and a fix is being implemented.

investigating2023-03-03T14:24:33.721Z

Our engineers have identified an issue with log ingestion starting at 5:52 PST . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Nov 14, 2022

Report: "Indexing Delay"

Last update 2022-11-14T13:05:05.908Z

resolved2022-11-14T13:05:05.895Z

This incident has been resolved.

monitoring2022-11-14T11:42:32.161Z

A fix has been implemented and we are monitoring the results.

identified2022-11-14T11:25:02.266Z

The issue has been identified and a fix is being implemented.

investigating2022-11-14T10:47:59.000Z

Our engineers have identified an issue with log ingestion starting at 2:25 PST . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Aug 22, 2022

Report: "Indexing Delay"

Last update 2022-08-22T17:55:04.191Z

resolved2022-08-22T17:55:04.177Z

This incident has been resolved.

monitoring2022-08-22T17:29:03.630Z

A fix has been implemented and we are monitoring the results.

identified2022-08-22T17:14:04.393Z

The issue has been identified and a fix is being implemented.

investigating2022-08-22T16:16:42.792Z

Our engineers have identified an issue with log ingestion starting at 8:34AM PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

May 25, 2022

Report: "S3 Data Processing Delays"

Last update 2022-05-25T18:28:25.209Z

resolved2022-05-25T18:28:25.192Z

This incident has been resolved.

monitoring2022-05-25T08:20:45.703Z

Our data processing infrastructure is running behind which is causing search delays from S3 sources.

May 18, 2022

Report: "Indexing Delay"

Last update 2022-05-18T21:12:17.862Z

resolved2022-05-18T21:12:17.847Z

This incident has been resolved.

monitoring2022-05-18T19:05:59.860Z

A fix has been implemented and we are monitoring the results.

identified2022-05-18T18:53:52.678Z

The issue has been identified and a fix is being implemented.

investigating2022-05-18T18:40:26.725Z

Our engineers have identified an issue with log ingestion starting at 10:50 PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Dec 22, 2021

Report: "Indexing Delay"

Last update 2021-12-22T14:43:50.273Z

resolved2021-12-22T14:43:50.258Z

This incident has been resolved.

monitoring2021-12-22T13:54:54.073Z

A fix has been implemented and we are monitoring the results.

identified2021-12-22T12:55:43.736Z

The issue has been identified and a fix is being implemented.

investigating2021-12-22T12:43:00.000Z

Our engineers have identified an issue with log ingestion starting at 4:11AM PST. We are investigating.

Dec 15, 2021

Report: "Loggly account access issues"

Last update 2021-12-15T16:43:29.729Z

resolved2021-12-15T16:43:29.696Z

This incident has been resolved.

monitoring2021-12-15T16:38:54.207Z

A fix has been implemented and we are monitoring the results.

identified2021-12-15T16:36:32.097Z

The issue has been identified and a fix is being implemented.

investigating2021-12-15T16:26:35.000Z

We are investigating reports of account login issues.

Dec 6, 2021

Report: "Indexing Delay"

Last update 2021-12-06T14:35:33.735Z

resolved2021-12-06T14:35:33.723Z

This incident has been resolved.

monitoring2021-12-06T14:04:25.316Z

A fix has been implemented and we are monitoring the results.

identified2021-12-06T13:50:15.496Z

The issue has been identified and a fix is being implemented.

investigating2021-12-06T13:22:45.235Z

Our engineers have identified an issue with log ingestion starting at 5:00AM PST . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Sep 28, 2021

Report: "Indexing Delay"

Last update 2021-09-28T07:55:55.453Z

resolved2021-09-28T07:55:55.438Z

This incident has been resolved.

monitoring2021-09-28T07:43:34.220Z

A fix has been implemented and we are monitoring the results.

identified2021-09-28T07:35:55.958Z

The issue has been identified and a fix is being implemented.

investigating2021-09-28T07:33:46.146Z

Our engineers have identified an issue with log ingestion starting at 2:33 PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Sep 27, 2021

Report: "Indexing Delay"

Last update 2021-09-27T15:38:46.256Z

resolved2021-09-27T15:38:46.241Z

This incident has been resolved.

monitoring2021-09-27T09:26:11.663Z

A fix has been implemented and we are monitoring the results.

identified2021-09-27T07:45:31.319Z

The issue has been identified and a fix is being implemented.

investigating2021-09-27T07:45:23.297Z

Our engineers have identified an issue with log ingestion starting at 23:35 PDT . All customer data continues to be collected and stored, but indexing of some customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Aug 24, 2021

Report: "Indexing Delay"

Last update 2021-08-24T16:07:05.098Z

resolved2021-08-24T16:07:05.084Z

This incident has been resolved.

monitoring2021-08-24T15:11:39.465Z

A fix has been implemented and we are monitoring the results.

identified2021-08-24T14:43:45.463Z

We are continuing to work on a fix for this issue.

identified2021-08-24T14:07:48.961Z

The issue has been identified and a fix is being implemented.

investigating2021-08-24T13:59:09.772Z

Our engineers have identified an issue with log ingestion starting at 6:50 AM PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Aug 13, 2021

Report: "Indexing Delay"

Last update 2021-08-13T11:01:10.391Z

resolved2021-08-13T11:01:10.377Z

This incident has been resolved.

monitoring2021-08-13T10:07:53.223Z

A fix has been implemented and we are monitoring the results.

identified2021-08-13T07:07:03.687Z

Indexing delay on a small subset of customers. All data is being stored but search might not work properly until issue is resolved.

Jul 29, 2021

Report: "Alerting delay"

Last update 2021-07-29T09:35:16.466Z

resolved2021-07-29T09:35:16.445Z

This incident has been resolved.

monitoring2021-07-29T09:30:02.435Z

A fix has been implemented and we are monitoring the results.

identified2021-07-29T09:22:59.240Z

The issue has been identified and a fix is being implemented.

investigating2021-07-29T09:01:40.039Z

We are currently investigating this issue.

Jun 24, 2021

Report: "Indexing Delay"

Last update 2021-06-24T15:21:50.281Z

resolved2021-06-24T15:21:50.265Z

This incident has been resolved.

monitoring2021-06-24T14:02:17.378Z

A fix has been implemented and we are monitoring the results.

identified2021-06-24T13:53:05.992Z

The issue has been identified and a fix is being implemented.

investigating2021-06-24T13:37:13.119Z

Our engineers have identified an issue with log ingestion starting at 6:30 PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Jun 9, 2021

Report: "Indexing Delay"

Last update 2021-06-09T15:58:03.347Z

resolved2021-06-09T15:58:03.335Z

This incident has been resolved.

monitoring2021-06-09T14:58:31.073Z

A fix has been implemented and we are monitoring the results.

identified2021-06-09T14:26:42.602Z

The issue has been identified and a fix is being implemented.

investigating2021-06-09T14:13:18.765Z

Our engineers have identified an issue with log ingestion starting at 7:00 PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

May 20, 2021

Report: "Networking issue"

Last update 2021-05-20T10:32:09.296Z

resolved2021-05-20T10:32:09.274Z

This incident has been resolved.

monitoring2021-05-20T10:06:14.895Z

A fix has been implemented and we are monitoring the results.

identified2021-05-20T09:01:06.082Z

We have experienced an issue with one of our core network switches. The problem has been fixed already, but it might take some time until all network services fully recover. Some customers may experience intermittent indexing and search delays during this time. All customer data continues to be collected and stored.

May 14, 2021

Report: "Indexing Delay"

Last update 2021-05-14T14:39:11.118Z

resolved2021-05-14T14:39:11.103Z

This incident has been resolved.

monitoring2021-05-14T13:33:43.511Z

A fix has been implemented and we are monitoring the results.

identified2021-05-14T11:20:46.280Z

The issue has been identified and a fix is being implemented.

investigating2021-05-14T10:27:41.098Z

Our engineers have identified an issue with log ingestion starting at 3:27 PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

May 12, 2021

Report: "Indexing Delay"

Last update 2021-05-12T18:22:43.773Z

resolved2021-05-12T18:22:43.745Z

This incident has been resolved.

monitoring2021-05-12T17:14:57.172Z

A fix has been implemented and we are monitoring the results.

identified2021-05-12T17:14:46.777Z

The issue has been identified and a fix is being implemented.

investigating2021-05-12T13:33:47.512Z

Our engineers have identified an issue with log ingestion starting at 5:00AM PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Apr 26, 2021

Report: "Partial indexing delay"

Last update 2021-04-26T07:02:27.744Z

resolved2021-04-26T07:02:27.733Z

This incident has been resolved.

identified2021-04-23T09:37:34.283Z

The issue has been identified and a fix is being implemented.

investigating2021-04-22T17:38:17.133Z

We have identified an issue with processing some data predominantly sent via Snap Agent to Loggly. All incoming data continues to be received and stored. Our engineers are implementing a fix, in the meantime processing of problematic logs is delayed and they won't be searchable until the issue is resolved.

Apr 22, 2021

Report: "Indexing Delay"

Last update 2021-04-22T16:32:39.272Z

resolved2021-04-22T16:32:39.259Z

This incident has been resolved.

monitoring2021-04-22T16:19:10.716Z

A fix has been implemented and we are monitoring the results.

identified2021-04-22T15:50:52.266Z

The issue has been identified and a fix is being implemented.

investigating2021-04-22T15:34:59.613Z

Our engineers have identified an issue with log ingestion starting at 8:05 PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Apr 9, 2021

Report: "Indexing Delay"

Last update 2021-04-09T22:37:56.415Z

resolved2021-04-09T22:37:56.400Z

This incident has been resolved.

monitoring2021-04-09T21:12:24.528Z

A fix has been implemented and we are monitoring the results.

identified2021-04-09T20:20:46.079Z

The issue has been identified and a fix is being implemented.

investigating2021-04-09T19:41:43.169Z

Our engineers have identified an issue with log ingestion starting at 12:22 PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Mar 18, 2021

Report: "LiveTail Degradation"

Last update 2021-03-18T19:59:56.374Z

resolved2021-03-18T19:59:56.362Z

This incident has been resolved.

identified2021-03-18T19:48:51.789Z

The issue has been identified and a fix is being implemented.

investigating2021-03-18T19:17:10.079Z

We discovered an issue with the LiveTail service. Some customers may experience disconnections while using it. We are investigating the issue.

Mar 16, 2021

Report: "Searching of historical data degraded"

Last update 2021-03-16T01:06:48.108Z

resolved2021-03-16T01:06:48.094Z

This incident has been resolved.

identified2021-03-15T19:21:57.901Z

The issue has been identified and a fix is being implemented.

investigating2021-03-15T18:45:46.125Z

Small subset of customers can see gaps in searching historical data. All data continues to be indexed and stored correctly. We are working on resolving the issue.

Mar 15, 2021

Report: "Search degraded"

Last update 2021-03-15T12:49:47.120Z

resolved2021-03-15T12:49:47.102Z

This incident has been resolved.

monitoring2021-03-15T12:38:28.833Z

A fix has been implemented and we are monitoring the results.

identified2021-03-15T12:38:21.479Z

The issue has been identified and a fix is being implemented.

investigating2021-03-15T12:11:04.496Z

We are currently investigating this issue.

Mar 2, 2021

Report: "Indexing Delay"

Last update 2021-03-02T00:10:00.131Z

resolved2021-03-01T23:41:04.683Z

This incident has been resolved.

monitoring2021-03-01T22:52:53.930Z

A fix has been implemented and we are monitoring the results.

investigating2021-03-01T20:12:23.714Z

We are continuing to investigate this issue.

investigating2021-03-01T20:07:59.285Z

We are continuing to investigate this issue.

investigating2021-03-01T20:07:38.751Z

Our engineers have identified an issue with log ingestion starting at 11:27 AM PDT . All customer data continues to be collected and stored, but indexing of some customers data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Feb 16, 2021

Report: "Alerting deplay"

Last update 2021-02-16T14:38:44.746Z

resolved2021-02-16T14:38:44.728Z

This incident has been resolved.

monitoring2021-02-16T10:49:46.869Z

A fix has been implemented and we are monitoring the results. New alerts will be processed as usual, old alerts still have a delay.

identified2021-02-16T10:44:06.277Z

The issue has been identified and a fix is being implemented.

investigating2021-02-16T10:16:56.554Z

We are currently investigating this issue.

Feb 13, 2021

Report: "Alerting delay"

Last update 2021-02-13T13:04:56.339Z

resolved2021-02-13T13:04:56.325Z

This incident has been resolved.

monitoring2021-02-13T12:17:19.404Z

A fix has been implemented and we are monitoring the results.

identified2021-02-13T09:38:38.534Z

The issue has been identified and a fix is being implemented.

investigating2021-02-13T09:18:59.997Z

We are currently investigating this issue.

Feb 11, 2021

Report: "Indexing Delay"

Last update 2021-02-11T10:18:13.964Z

resolved2021-02-11T10:18:13.952Z

This incident has been resolved.

monitoring2021-02-11T09:57:15.736Z

A fix has been implemented and we are monitoring the results.

identified2021-02-11T09:57:09.855Z

The issue has been identified and a fix is being implemented.

investigating2021-02-11T09:51:10.628Z

Our engineers have identified an issue with log ingestion starting at 01:19 AM PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Feb 9, 2021

Report: "Alerting delay"

Last update 2021-02-09T14:16:02.576Z

resolved2021-02-09T14:16:02.563Z

This incident has been resolved.

monitoring2021-02-09T13:21:39.587Z

A fix has been implemented and we are monitoring the results.

identified2021-02-09T13:21:24.022Z

The issue has been identified and a fix is being implemented.

Jan 14, 2021

Report: "Alerting delay"

Last update 2021-01-14T00:54:47.014Z

resolved2021-01-14T00:54:46.998Z

This incident has been resolved.

monitoring2021-01-13T22:56:26.273Z

A fix has been implemented and we are monitoring the results.

identified2021-01-13T22:39:24.889Z

The issue has been identified and a fix is being implemented.

investigating2021-01-13T22:25:43.821Z

We are currently investigating this issue.

Jan 8, 2021

Report: "Search Delays"

Last update 2021-01-08T20:04:36.886Z

resolved2021-01-08T20:04:36.854Z

This incident has been resolved.

identified2021-01-08T18:32:19.913Z

Small subset of customers are experiencing issues with our search service. We've isolated the issue and engineers are working to resolve.

Dec 13, 2020

Report: "Search in historical data partially inaccessible for small number of customers"

Last update 2020-12-13T00:27:08.427Z

resolved2020-12-13T00:27:08.414Z

This incident has been resolved.

monitoring2020-12-12T21:51:00.258Z

A fix has been implemented and we are monitoring the results.

investigating2020-12-12T17:21:00.935Z

We detected a hardware failure on one of our systems. Small number of customers are affected by this failure. All customer data continues to be collected and stored. But for this small number of customers affected, historical customer data will not appear in search results until we resolve this issue.

Dec 4, 2020

Report: "Indexing Delay"

Last update 2020-12-04T13:22:09.733Z

resolved2020-12-04T13:22:09.716Z

This incident has been resolved.

monitoring2020-12-04T10:46:05.962Z

A fix has been implemented and we are monitoring the results.

identified2020-12-04T09:10:09.099Z

The issue has been identified and a fix is being implemented.

investigating2020-12-04T09:09:17.706Z

Our engineers have identified an issue with log ingestion starting at 00:22AM PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.

Dec 2, 2020

Report: "Indexing Delay"

Last update 2020-12-02T14:10:14.088Z

resolved2020-12-02T14:10:14.072Z

This incident has been resolved.

monitoring2020-12-02T14:03:16.362Z

A fix has been implemented and we are monitoring the results.

identified2020-12-02T13:56:34.320Z

The issue has been identified and a fix is being implemented.

investigating2020-12-02T13:52:45.942Z

Dec 1, 2020

Report: "Alerting delay"

Last update 2020-12-01T16:02:52.026Z

resolved2020-12-01T16:02:52.008Z

This incident has been resolved.

monitoring2020-12-01T10:23:50.129Z

A fix has been implemented and we are monitoring the results.

investigating2020-12-01T10:04:50.674Z

We are currently investigating this issue.

Nov 19, 2020

Report: "Alerting Delay"

Last update 2020-11-19T18:51:51.837Z

resolved2020-11-19T18:51:51.821Z

This incident has been resolved.

monitoring2020-11-19T18:17:37.621Z

A fix has been implemented and we are monitoring the results.

identified2020-11-19T18:11:59.218Z

The issue has been identified and a fix is being implemented.

investigating2020-11-19T17:49:02.188Z

We are currently investigating this issue.

Report: "Front-end experiencing issues"

Last update 2020-11-19T18:19:55.765Z

resolved2020-11-19T18:19:55.754Z

This incident has been resolved.

monitoring2020-11-19T18:13:12.401Z

A fix has been implemented and we are monitoring the results.

identified2020-11-19T18:11:41.150Z

The issue has been identified and a fix is being implemented.

investigating2020-11-19T17:33:07.382Z

We are experiencing issue with our Front-End application. Our engineers are investigating.

Oct 29, 2020

Report: "Indexing Delay"

Last update 2020-10-29T05:31:18.656Z

resolved2020-10-29T05:31:18.642Z

This incident has been resolved.

monitoring2020-10-28T20:40:17.883Z

A fix has been implemented and we are monitoring the results.

identified2020-10-28T19:52:44.613Z

The issue has been identified and a fix is being implemented.

investigating2020-10-28T19:26:53.609Z

Our engineers have identified an issue with log ingestion starting at 11:30AM PDT . All customer data continues to be collected and stored, but indexing of all customer data is being delayed. Customer data from after this time will not appear in search results until we resolve this issue.