Is LMAX Down Right Now? Check if there is a current outage ongoing.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

The incident has been resolved

We have implemented the workaround and are monitoring the incident

We are currently investigating incident impacting MT4 Retail service.

This incident has now been resolved

We are currently investigating the issue with Live Chat. For urgent queries, please contact us via phone on + 44 20 3192 2555

This incident has been resolved.

A fix has been implemented and we are monitoring the situation.

Cloudflare posted updated on their status page: The issue has been identified and a fix is being implemented. Posted at 20:52 BST We are continuing to monitor the situation.

There is currently an intermittent issue affecting some of services fronted by Cloudflare. Clients who are using impacted services will be getting 502 errors. This issue is logged on Cloudflare status page: https://www.cloudflarestatus.com/incidents/p7l6rrbhysck We are monitoring the issue and are prepared to take mitigation action should the problem worsen.

The issue has been resolved at 18:45 BST.

We are planning to unsplash NY4 exchange at 18:30BST. Incident is planned to be resolved shortly after.

LD4 instrument pricing has resumed at 17:30 BST. NY4 Exchange remains under maintenance.

We are planning to unsplash LD4 exchange and resume Instrument pricing at 17:30 BST

We are overrunning essential exchange maintenance in LD4 and NY4 locations

This incident has been resolved.

We are currently looking into the issue

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Between 13:33:30 and 13:34:30 UTC there was an infrastructure related issue in New York exchange. During this time clients may have had orders delayed, not acknowledged, or sessions disconnected. All services are now operating as expected, and support staff are investigating.

This incident has been resolved.

The New York exchange is down for extended maintenance.

This incident has now been resolved.

We are currently investigating the issue with receiving emails into info@lmax.com. Should you have any urgent queries, please contact us via phone on +44 20 3192 2555 or via live chat on our website: https://www.lmax.com/global

This incident has been resolved.

We had an incident affecting Trading and Market data starting at 06:01 UTC that was resolved at 06:29:23 UTC. Please contact support if you require further information regarding any order statuses.

This incident has been resolved. Service restored at 17:55, all tests passed

We are currently investigating the issue.

We've implemented a workaround for the registrations@lmax.com mailbox while we continue working with the upstream provider to fully resolve the problem. Please note, this is in a way a global problem, i.e. companies other than us are affected by it so you may notice some of your other emails getting rejected as well.

The root cause of this has been isolated to a change by one of our service providers, that has resulted in legitimate mail being treated in a different manner, and external filtering partners not handling this change correctly. We are in contact with our filtering partner to get this resolved, unfortunately this issue is not isolated to us, as other companies we forward some of our emails too are also affected. Further information will be provided as it becomes available.

We have received reports suggesting we experience issues with accepting some emails. We are investigating the issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We have now changed the minimum encryption levels as communicated to clients. The minimum TLS encryption on all internet connections to LMAX Global services has been raised to version TLS 1.2 and/or TLS 1.3 for our London Professional platform. The change was applied on Saturday 25th March 2023. Please ensure your SSL/TLS libraries support TLS 1.2 and/or TLS 1.3 when connecting to LMAX Global over the internet.

Incident has been resolved shortly after 18:00 GMT. The data has been restored successfully.

We had an incident today from 01:29 UTC until 03.45 UTC where trades are missing from account history in LMAX Global LD4, we are currently adding in the missing trades, all positions and account summaries are current and correct.

We are sorry for the extended UAT maintenance. The originally scheduled end time was 16:15 but we have encountered a number of normally simple and unimportant issues, when they happen individually, which have together stacked into something that has actually impacted the timeline more significantly. We have completed the maintenance now and the expected time to unsplashing is 10 minutes, however we will do it ASAP.

This incident has been resolved.

We are currently investigating this issue.

Card payments are now available

We are aware of errors when processing card payments, we are preparing a fix for the issue.

This incident is now resolved.

The live chat feature at https://www.lmax.com/global is currently experiencing issues. We are investigating the issue. For any inquiries please contact us via info@lmax.com or call our service desk: +44 20 3192 2555

The maintenance is now complete

Our maintenance is overrunning, we will provide an ETA soon for completion

Overrunning standard maintenance More updates will follow shortly.

Power was restored and we have tested and restored all test environments

We are continuing to work on a fix for this issue.

The data centre provider is restoring services, further updates will follow

We are currently investigating a service outage in LMAX Test Environments; LMAX Exchange UAT, LMAX Global Demo and LMAX Global MT4 Demo. We believe this is due to a site wide power outage at the data centre provider.

The online chat is working now.

We are aware that live chat is not available on www.lmax.com/global if you require assistance please call +44 203 1922555 or email info@lmax.com

We have restored service to the corporate websites

We are aware that our corporate websites under lmax and lmaxdigital are currently unavailable, you can still manage your account and trade via the respective trading interfaces provided on the splash pages

We have had an issue with one of our internet transits for our New York data centre. Following scheduled maintenance from the provider we experienced some packet loss on this link. The issue was reported at 10:51pm London time. The link was de-prioritised at 11:23pm to restore stability.

This incident has been resolved.

We are currently investigating the issue.

NY4 - Hardware failure caused an outage to market data and order entry between 14:08 UTC and 14:15 UTC. Service has been fully restored.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently investigating this issue

This incident has been resolved.

We are aware of an outage to Broker services between 13:12:34 and 13:25:42 (UTC). We had a load balancer failure that left the services in an inconsistent state. Service is now restored and stable.

We have carried out further investigation and consider Order entry to be stable.

We are aware of an issue with London Digital that affected trading between approximately 23:06 and 23:16, a fix has been put in place to restore trading, and a further work is ongoing to resolve the issue completely.

Service has been restored to normal.

Customers will see increased latency to New York Professional until this incident is fully resolved.

Service has been restored, there was a loss of internet access. We are monitoring.

We are currently investigating this issue.

Card withdrawals are now back up and available

The issue has been identified and we are currently looking into it.

All Web browser DNS errors should be resolved now.

You may see a DNS error returned in your web browser if trying to connect to; london-digital.lmax.com or london-demo.lmax.com This is related to an external DNS provider issue and will resolve itself shortly

Issue is fixed and resolved.

LMAX pricing widgets are showing errors and prices are not updating. Android mobile apps are showing no connection to server but client can still place trades.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to investigate this issue.

Please note that our LMAX NZ CN website is currently not accessible and our teams are investigating this.

This incident has been resolved.

Please note that our LMAX NZ website is currently not accessible and our teams are investigating this.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We have identified a change that has affected www.lmax.com and www.lmax.com/blog sites.

This has been resolved

We are currently investigating the issue.

A software misconfiguration specific to this test environment has been identified and corrected. Apologies for the inconvenience. We'll continue to monitor the situation to prevent re-occurrence.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

Our live chat is now back up and running - the issue has now been resolved.

We are currently experiencing issues with our live chat and are investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an outage with UAT environment

This has been resolved, payments were not actually failing there was just a rate limit being enforced

We are aware that automated payments are not working, we are raising this with our provider.

This incident has now been resolved.

A new version of the LMAX Android app will be released on Monday 13th May to fix the highlighted issues. We are also investigating the grey markets found on the Android and iOS app with our third party mobile partners.

We are working on a fix for this and will provide further updates when ready

We have now been informed that all instruments except Hong Kong 50, Germany 30, Germany 30 mini and Spain 35 are now available to trade for Android LMAX mobile app users. We are still investigating with the third party mobile partners.

We have been informed that some of our Android LMAX mobile app users were unable to place trades. We are currently investigating with the third party mobile partners.

This incident is now resolved.

Service has been recovered, and we are monitoring the situation.

The Demo trading platform was offline due to a hardware fault.

The issue with Market Data charts has been resolved.

Currently our Web UI is unable to display market data charts. We're are investigating the cause with the provider.

All exchanges are operational again.

We are continuing to monitor for any further issues.

The unplanned maintenance is complete and all services are available.

We are continuing to work on a fix for this issue.

We are undergoing unscheduled maintenance. All trading venues are currently splashed and expect the site to be available for trading at 22:30.

We are completing additional checks following the scheduled maintenance today. The usual market open for Crypto CFD products at 6pm BST will be delayed until these checks are completed.

No further latency events have occurred

We are continuing to monitor for any further issues.

A fix has been applied. No further latency spikes have occurred since.

Investigations are ongoing

We are investigating latency spikes which are occurring every 61 minutes. This problem is isolated to the London Professional venue.

This incident was resolved on 9 February and has been stable since then

We are continuing to monitor for any further issues.

We've identified an issue with one of our networking suppliers. Traffic has been directed away from this supplier. Customers in China may experience slightly slower access to the London Exchange.

We are continuing to investigate this issue.

We are currently investigating an issue with access to https://trade.lmaxtrader.com/ timing out from various locations across Asia.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

The upstream provider has resolved their email delivery issues.

Issues with upstream provider is delaying email delivery to LMAX client services. Clients with urgent queries to please contact LMAX Global on +44 20 3192 2555 / LMAX Digital on +44 33 3700 4096.

This incident has been resolved.

We will be undergoing scheduled maintenance during this time.