Historical record of incidents for Livestream
Report: "Issues going live on Livestream"
Last updateThis issue is now resolved. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
We are currently investigating the issue. A workaround is to use the native LS Studio integration if possible.
Report: "Issue with going live to events"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue of not being able to go live to their events from their encoders. This affects both Livestream integrations and RTMP protocols
Report: "Livestream RTMP outage- users unable to go live via RTMP"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Livestream platform outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "RTMP streams are not connecting to Livestream"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
There is an issue with connecting to the RTMP server using rtmp://rtmpin.livestreamingest.com/rtmpin URL. rtmp://rtmpin2.livestreamingest.com/rtmpin works with no issue.
Report: "RTMP streams are not connecting to Livestream"
Last updateThis issue is now resolved. Thank you for your patience.
We have identified issues with going live to Livestream using RTMP. We are investigating and will update you here when we have more information.
Report: "Livestream platform outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Issues starting livestreams"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have identified some issues with starting livestreams. We are investigating and will update you here when we have more information.
Report: "Downloading video archives results in an error page"
Last updateThe issue related to video downloads has been resolved.
We are currently investigating an issue where video downloads are generating a "site cannot be reached" error. Streaming and other site functions are unaffected.
Report: "Vimeo Live Down Alert"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We’re having an outage at the moment on a few platforms, OTT/Vimeo/Livestream, and internal tools are down.
Report: "Phone Support Unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing issues with phone support. Email/Contact Form and Live Chat are unaffected. We will update as soon as more information is available.
Report: "Playback failure, 11/16/21"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are investigating an issue with video playback. Users may report being unable to play video.
Report: "Users are unable to download archives"
Last updateThis incident has been resolved.
We are currently investigating an issue preventing users from downloading archives.
Report: "Livestream Android app network error when going live"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Some users are receiving a network error when trying to go live from the Livestream Android app. We're currently investigating the issue and will keep updating the status accordingly.
Report: "Outage following Fastly network outage"
Last updateThis incident has been resolved.
We are currently monitoring the platform performance
We are currently investigating this issue.
Report: "Livestream Android app error going live"
Last updateThis incident has been resolved.
We are investigating reports that Android clients are unable to go live. The observed error is "Live Video Failed". At this moment iOS clients are still streaming without issues.
Report: "Issues with going live"
Last updateThis incident has been resolved.
We are currently investigating the issue.
Report: "Analytics Not Reporting"
Last updateThis Analytics incident has been resolved
An Analytics fix has been implemented and we are monitoring the results
The issue with Analytics has been identified and a fix is being implemented Issue began Tuesday Dec 29th at 10:00am EST
Report: "Google-related services are down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Livestream Platform is down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Livestream Performance Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are seeing elevated error rates on the Livestream platform, which may result in performance issues. We'll update here when we have more information.
Report: "Studio - Remote Guest Feature"
Last updateThis incident has been resolved.
This incident has been resolved.
This incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Our team has identified an issue preventing the browser-based encoder from detecting webcam signals and going live. This issue impacting remote guest functionality and web control in Livestream Studio.
Report: "Livestream Playback Problems"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue with Livestream playback. Your event may be buffering, or not load at all. We will update you here when we have more information
Report: "Livestream Analytics"
Last updateThis incident has been resolved.
Analytics in the Livestream platform is not loading. We are currently investigating the issue.
Report: "500 Errors in Admin Dashboard"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate an issue with admin and editing functions on the platform. If you see a 500 error when trying to load a page, try refreshing until the page loads.
We are continuing to investigate this issue.
We are currently investigating an issue with admin and editing functions on the platform. If you see a 500 error when trying to load a page, try refreshing until the page loads.
Report: "Intermittent Playback Issues on the Livestream Website"
Last updateOur engineers have confirmed the playback issue is now fully resolved.
We recently encountered an issue with playback which caused excessing buffering on Livestream.com. A fix for this issue has been deployed and we are currently monitoring performance. We apologize for any inconvenience and appreciate your patience.
Report: "Platform-wide Issues"
Last updateThis incident has been resolved. For more information about this incident, please reach out to our support team by visiting help.livestream.com.
A fix has been implemented and we are monitoring the results.
We are currently experiencing platform-wide issues that are effecting the Livestream website, the Livestream software, and the Livestream API. We are currently investigating and will provide updates as soon as possible.
Report: "Intermittent Issues Going Live with the Livestream Broadcaster"
Last updateThis incident has been resolved. For more information about this incident, please reach out to our support team by visiting help.livestream.com.
We received some reports of issues controlling the Broadcasters from the Livestream Dashboard after we implemented an initial fix on Wednesday. Our team has identified the issue causing this behavior, and implemented a fix to address it.
A fix has been implemented and we are monitoring the results.
Our team has identified the issue causing the degraded performance in the Livestream Broadcaster devices, and are working towards a fix. If you experience an issue going live with your Broadcaster device, please reach out to our support team by visiting help.livestream.com. You can submit a support ticket there.
We have received reports of issues going live with the Broadcaster series of devices. We have reproduced the issues, and are currently investigating the cause of the degraded performance.
Report: "Issues Viewing the Livestream Platform"
Last updateThis incident has been resolved. Thank you for your patience. If you have any further questions or concerns please contact our Support Team at help.livestream.com.
We have identified the issue and have made some system updates that are allowing the platform to stabilize.
We are currently investigating issues on the Livestream Platform. We will update this thread as soon as we have more information. Thanks for your patience.
Report: "Trouble accessing accounts on Livestream"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are experiencing intermittent issues when trying to log in to Livestream accounts. This is effecting the ability to log in on Livestream.com, Studio, Producer, and the Broadcaster streaming devices. Our engineers have identified the problem and are working towards a fix. In the meantime, feel free to contact our support team with any questions or concerns at help.livestream.com.
The issue has been identified and a fix is being implemented.
Users are currently experiencing an issue when trying to access account pages. We are looking into the cause of this and will update as soon as we have more information. Thank you for your patience while we investigate.
Report: "Livestream and Mevo Support Phone Line Maintenance"
Last updateThe scheduled maintenance for our support phone lines was completed this morning, at 9:30am ET Friday, December 14th. The Mevo and Livestream phone support lines should now be open again during the usual hours of 9:30am-8:30pm EST, 7 days a week. If you have any trouble calling in, please open an email ticket via the contact form at help.livestream.com or help.getmevo.com for assistance.
The Mevo and Livestream phone support lines will be closed due to a scheduled maintenance period starting at 6:00pm ET Thursday December 13th, and ending at 9:30am ET Friday, December 14th. Customers are encouraged to open an email ticket via the contact form at help.livestream.com or help.getmevo.com for assistance.
Report: "Issues impacting playback on the Livestream Platform"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our team has identified an intermittent playback issue on the Livestream Platform. We are working with our vendor to correct this behavior. We appreciate your patience during this time.
Our team is continuing to work with our vendor for a solution to playback issues intermittently happening on the Livestream platform. We will continue to monitor the results. If you are experiencing issues, feel free to contact the support team via help.livestream.com. Thank you for your ongoing patience.
A fix has been implemented and we are monitoring the results.
We are currently investigating issues related to playback on the Livestream Platform. We will update this thread as soon as we have more information. Thanks for your patience.
Report: "Intermittent Playback Issues on the Livestream Platform"
Last updateThis incident has been resolved.
Our team has been monitoring a fix that has been put in place by our CDN. For issues or concerns, please contact our support team via help.livestream.com. Thanks for your ongoing patience.
There are currently some intermittent issues impacting playback on the Livestream Platform. Our team is aware and working on a fix.
Report: "Issues Accessing the Livestream Platform"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating intermittent issues impacting playback on the Livestream Platform. We will update this thread as soon as we have more information. Thanks for your patience.
Report: "Intermittent issues with downloading video on demand."
Last updateThis incident has been resolved.
We are still investigating this issue. If you experience this issue when trying to download your VODs from Livestream, please reach out to our support team by visiting help.livestream.com. You can submit a support ticket there.
Currently we have several clients reporting that they are redirected to a separate page when trying to download their videos from their Livestream events. We have reproduced this issue and are currently investigating.
Report: "Phone Support Services Interruption"
Last updateThis incident has been resolved.
The Livestream Phone Support service is currently experiencing intermittent interruptions. Please open a ticket at help.livestream.com for assistance from our team. We apologize for the inconvenience as we resolve this issue.
Report: "Intermittent issues accessing the Livestream Platform"
Last updateThis incident has been resolved.
We have identified the issue and have made some system updates that are allowing the platform to stabilize. We expect the platform to be back to full performance shortly.
Report: "503 error message appearing on the Platform"
Last updateThis incident has been resolved.
Our team has identified an issue that is causing some errors on the platform. A fix has been implemented and we are monitoring the results.
Report: "Phone provider outage"
Last updateThis incident has been resolved.
Our phone provider is experiencing an outage, therefore, Livestream and Mevo customers may be unable to get through to our support team for phone support. We advise emailing our team for assistance in the interim.
Report: "Phone Support Services Interruption"
Last updateThis incident has been resolved.
Our phone services provider is investigating an issue related to our phone system. If you're looking for support, please visit help.livestream.com and create a ticket. Thanks for your patience.
We are currently experiencing issues connecting with our phone support services. We will be sure to update as soon as we have more information.
Report: "Intermittent Issues with Going Live"
Last updateThis incident has been resolved.
We are currently investigating an issue with the ability to go live to events. We will provide updates regarding this issue to this thread. Thank you for your patience.
Report: "Youtube streaming through Mevo app temporarily disabled"
Last updateThis incident has been resolved.
Youtube streaming through the Mevo app is temporarily disabled. We have identified the issue are are working on a fix.
Report: "Intermittent Issues Accessing Livestream and Mevo Help Centers"
Last updateThis incident has been resolved.
Our provider is seeing performance improvements and continuing to work on resolving intermittent search issues in the Livestream and Mevo help centers. We will continue to update here as we learn new information.
Our helpdesk provider is experiencing intermittent issues causing help.livestream.com and help.getmevo.com to intermittently not load and their search engines to not function. We are monitoring this closely. Thank you for your patience.
Report: "Intermittent Issues Accessing Livestream and Mevo Help Centers"
Last updateThis incident has been resolved.
We are seeing improvements with loading help.livestream.com and help.getmevo.com and are continuing to monitor closely.
Our helpdesk provider is currently experiencing a service degradation, causing help.livestream.com and help.getmevo.com to intermittently fail to load. We are in contact with the provider and monitoring this issue closely. Thank you for your patience.
Report: "Phone Support Service Interruption"
Last updateThis incident has been resolved.
Our telephone provider, Mitel, is currently experiencing service disruptions. Please submit a ticket via help.livestream.com for assistance. We apologize for any inconvenience this may cause! https://oneview.mitel.com/s/trust
Report: "Phone Support Services Interruption"
Last updateThis incident has been resolved.
Our telephone provider, Mitel, is currently experiencing service disruptions. Please submit a ticket via help.livestream.com for assistance. We apologize for any inconvenience this may cause! https://oneview.mitel.com/s/trust
Report: "Intermittent problems simulcasting to Facebook Live"
Last updateRTMP(S) connections to Facebook Live have stabilized, and operation has been fully restored. Thank you for your patience.
We've identified an issue with RTMP(S) connections to Facebook that are affecting our platform as well as our encoders that directly stream to Facebook Live. The failures continue to be intermittent.
We are looking into problems simulcasting to Facebook Live. Currently, issues appear sporadic, and we are searching for the underlying cause.
Report: "Issues Simulcasting to Facebook Live"
Last updateThis incident has been resolved.
We have identified an issue with Simulcasting to Facebook Live and are working with Facebook to resolve as soon as possible
We are currently experiencing issues with Simulcasting to Facebook Live and are continuing to investigate
Report: "Mevo App to Facebook Live"
Last update* *UPDATE as of 10:15pm ET 4/4/18:* * iOS app has been released to the AppStore. There is no longer a need to install the Beta app. Android version should also work as is - please just skip the error message.
The ability to stream to Facebook Live via the Mevo app is currently disabled due to an unannounced change in Facebooks API’s. See: https://developers.facebook.com/blog/post/2018/04/04/facebook-api-platform-product-changes/ Our team has a workaround which involves installing a beta version of the Mevo app for iOS. Instructions and the link to install can be found below. We apologize for this inconvenience and are working on a fix for a production version of the Mevo app which should be released in the Apple App Store shortly. We will be sure to keep this group updated as progress is made. Link to beta app for iOS: https://cdn.livestream.com/mevo/app/1.7.40 Installation instructions: https://help.getmevo.com/hc/en-us/articles/236009668-Installing-the-Beta-Version-of-Mevo-App-on-iOS
Report: "Facebook Integration Issues"
Last updateOur team has tested the Facebook API integrations and operations are back to normal. If you have any questions, please let us know. Thank you.
While Facebook is working on a permanent fix for this issue, our team has made a temporary workaround in a beta version of the Mevo software that can be found below. We will post here once issue will be completely resolved and at that time it would be recommended to switch to a regular app from App Store/Google Play. Installation instructions: https://help.getmevo.com/hc/en-us/articles/236009668 Download links: iOS: https://cdn.livestream.com/mevo/app/1.6.176 Android: https://cdn.livestream.com/mevo/app/1.6.240.apk
There is currently an issue impacting streaming to Facebook from Mevo cameras. https://developers.facebook.com/bugs/182900672459161/ As soon as we have an update, we will inform this thread.