Livestorm

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Historical record of incidents for Livestorm

Report: "Observed latency on the platform"

Last update
resolved

Our team identified the issue, which was caused by an unusual usage pattern that triggered a rare edge case in the platform. This behavior has now been addressed, and no further impact is expected for users. Furthermore, we are working on additional safeguards to prevent this type of incident from occurring in the future.

monitoring

A fix has been implemented to mitigate the issue, and we are monitoring the results.

investigating

Our team has been able to mitigate this issue, the platform is back to normal at the moment. The latency could have affected the ability of some users to access their rooms and dashboards.

investigating

Our team has currently identified an issue whereas our platform is currently experiencing a higher loading time than usual, and may be causing pages to be slower or unresponsive. We're investigating the cause and will provide an update as soon as possible.

Report: "Unable to start session recordings due to issues from our provider: Dolby"

Last update
resolved

We can now confirm that users have indeed not faced any further impact relative to the session recordings. Apologies for the inconvenience caused due to this incident.

monitoring

Our providers have now resolved the underlying issue that were blocking the recordings. Users should no longer have any further issues in regards to these. We apologise for the inconveniences caused and are actively compiling the list of affected recordings.

investigating

Our replay provider is currently facing an issue and we are currently investigating it. As a result, you may experience some issues with session recordings on Livestorm and for most sessions created since this morning, recordings might not have been generated. We are really sorry for the inconvenience caused and are actively investigating.

Report: "Observed latency on the platform"

Last update
resolved

Our team has been able to identify the cause of this issue to an increased load on our database caused by a long-running request. This has now been terminated and users should no longer face any further impact to this end. The latency could have affected the ability of some users to access their rooms as well as impacted certain session recordings.

investigating

Our team has currently identified an issue whereas our platform is currently experiencing a higher loading time than usual, and may be causing pages to be slower or unresponsive. We're investigating the cause and will provide an update as soon as possible.

Report: "Livestorm is currently down"

Last update
resolved

Our team can now confirm that users should no longer have any further impact to this end. Thank you for your patience to this end.

monitoring

Our team was able to narrow down the issue to a change in the recent release and have been able to revert this. Users should no longer have any further issues in regards to this. We're actively monitoring this now to ensure that there's no further impact to this end. We apologise for any inconvenience caused.

investigating

The Livestorm platform is currently inaccessible. We're investigating the cause and will provide an update as soon as possible. We are sorry for the inconvenience caused.

Report: "Livestorm is currently down"

Last update
resolved

We can now confirm that users are no longer impacted by the issue and this seems to be resolved. We apologize once again for the inconvenience caused due to this !

monitoring

Our team has now been able to resolve the issue. We're actively monitoring to ensure users have no further impact relative to this.

identified

The Livestorm platform is currently inaccessible. We're investigating the cause and will provide an update as soon as possible. We are sorry for the inconvenience caused.

Report: "Livestorm is currently down"

Last update
resolved

Our team has been able to re-stabilise the platform now and we can notice that the platform is now accessible once again. We can now confirm that users are having no further issues in accessing the platform. Apologies for the inconvenience caused here.

identified

Our team continues to notice certain cases of the platform being inaccessible due to a presumed high load on the platform. We are currently investigating further on this and will provide more details as the issue progresses.

monitoring

Our team has been able to re-stabilise the platform now and we can notice that the platform is now accessible once again. We're continuing to monitor the application to ensure users have no further impact to this end. Apologies for the inconvenience caused here.

investigating

Our team has just been notified of an issue leading to the platform being inaccessible due to a presumed high load on the platform. We are currently investigating further on this and will provide more details as the issue progresses. We apologise for the inconvenience.

Report: "Inaccessibility of recordings due to issues from our provider"

Last update
resolved

Following our monitoring over the past minutes, we can confirm that users should no longer have any further issues to this end. We apologise for the inconvenience caused.

monitoring

Our provider has now confirmed that the minor downtime was a part of their routine maintenance which led to a negative impact on the recording performance. This maintenance has now been completed on their end and users should normally no longer face any further issues to this end. We're actively monitoring the situation to ensure that no further impact is noticeable on the events.

investigating

Our replay provider is currently facing an issue and are actively investigating it. As a result, users may experiences issues with having their events recorded within Livestorm. We've switched to our fallback for recordings which would allow for the recording of the camera streams in the meantime, as we continue to work with our provider to ensure a speedy resolution of the issue on their end. Apologies for the inconvenience caused. We'll keep you updated as we get any further information to this end.

Report: "Engagement issues within the Room"

Last update
resolved

We can confirm that users should have no further impact to this end and the relevant causes have now been resolved. Apologies for the inconvenience that this might have caused.

monitoring

We've successfully identified the cause of the issues faced and have since reverted these. Users should no longer face any further issues to this end. We apologise for the inconvenience caused.

investigating

Our team has been notified of several issues towards the interactive features within the room ranging from stream management to the chat, polls and question features. We're actively investigating the issue and will keep you updated accordingly.

Report: "Users experiencing a blank page when logging in to the Dashboard"

Last update
resolved

Following our monitoring over the last few minutes, our team has confirmed that there is no ongoing impact in regards to the issue and users should be able to access the platform as required.

monitoring

The issue seems to have been caused by changes within our release deployed this morning. These have now been reverted and the release has been stabilised. We're continuing to monitor the issue to ensure that users have no further impact in regards to this. We apologize for any inconvenience caused to this end.

identified

Our team has been notified of an ongoing issue whereas users might be noticing a blank page following their login and as such being unable to access the Dashboard. We're actively working on releasing a hot-fix targeted towards resolving this issue. We apologise for any inconvenience caused.

Report: "Observed latency on the platform"

Last update
resolved

Following our monitoring over the last few minutes, our team has confirmed that there is no ongoing impact in regards to the issue and users should be able to access the platform as required.

monitoring

Our team was successfully able to mitigate the issue and the platform is now accessible as required. We're continuing to monitor the issue to ensure that users have no further impact in regards to this. We apologize for any inconvenience caused to this end.

investigating

Our team has currently identified an issue whereas our platform is currently experiencing a higher loading time than usual, and may be causing pages to be slower or unresponsive. We're investigating the cause and will provide an update as soon as possible.

Report: "Users are unable to share media in the room"

Last update
resolved

We can now confirm that the issue has indeed been fully resolved in production and users should no longer face any further impact to this end. Thank you so much for your co-operation and apologies for the inconvenience that this might have caused.

monitoring

The issue was identified to a change in one of the external libraries related to file sharing which interfered with the adequate loading of medias in the room. A fix has currently been deployed by our team and users should no longer face such issues going forward. Our team is actively monitoring to ensure that there is no further impact related to medias.

investigating

Our team has identified an issue regarding sharing media in the room. Users may face issues in sharing videos and presentations in the room as well as viewing replays. We are actively investigating the source of this in order to promptly resolve the underlying issues.

Report: "Users are unable to share medias in the room"

Last update
resolved

We can confirm that the issue has been fully resolved and there is no further impact on our users in regards to this issue. We appreciate your patience through this, and apologise for any inconvenience that this might have caused.

monitoring

The fix regarding the list of medias has now been released and users should no longer face further issues in regards to this. The cause was found to be related to a library upgrade that has since been reverted.

identified

Our team has identified an issue in regards to loading the list of uploaded medias in the room. We are actively investigating the issue in order to resolve this. Apologies for the inconvenience.

Report: "Intermittent failures on the delivery of webhooks, API requests and Zapier Integrations"

Last update
resolved

We can now confirm that users should no longer have any further impact in regards to this issue. Thank you for your patience and apologies for any inconvenience that might have been caused to this end.

monitoring

The fix has now been resolved and users should no longer face any further issues in regards to this. We are actively monitoring this to ensure that no further impact is noticed with this issue.

identified

The issue has been identified by the team towards a recent change in the handling of API calls which led to intermittent timeouts during execution and leading to the failures experienced. The fix reverting the change is currently being deployed and we'll keep you updated on when this is released.

investigating

Our team has identified several requests across our integrations (including the delivery of Webhooks, API Calls and our Zapier integrations). We are actively investigating into the root cause of the issue and ensuring the stability of the service. We'll keep you updated as the issue progresses. Apologies for the inconvenience that might have been caused to this end.

Report: "Latency in Data Updates across the platform"

Last update
resolved

We can now confirm that the incident has been completely resolved. Apologies for the inconvenience caused to this end.

monitoring

Our team has adequately mitigated the issues faced in regards to the replication and users should now no longer face any further issues to this end. We are actively monitoring this to ensure there is no further impact in regards to this.

investigating

Our team has identified an issue in regards to the replication of our database causing a significant latency in data updates across the platform. The potential impact here would include accessibility to the room, media sharing and users not having the current status of the room. We'll keep you updated as the issue progresses.

Report: "Users are unable to join the event room"

Last update
resolved

Following our monitoring of the platform over the past minutes, we can confirm that the issue has fully been resolved and users should no longer be facing this going forward. We apologise for the inconvenience caused to this end.

monitoring

A fix to resolve the issue caused by a mis-alignment of our token generation mechanism with our video provider has now been deployed. We are continuing to actively monitor the platform in order to ensure that users are no longer facing this going forward and the access to the room works as expected.

investigating

We identified an issue in our system configuration related to the token generation mechanism along with our video provider. We are currently testing and releasing a patch.

investigating

Our team has been alerted of an issue whereas users have been unable to join the room. We're investigating the cause and will provide an update as soon as possible. We are sorry for the inconvenience caused.

Report: "Intermittent disappearance of screen sharing on Chromium Browsers and Windows"

Last update
resolved

We have reported the issue to our provider who are actively working on this. An initial fix has since been deployed in order to minimise the occurrences and visibility of the issue. Users directly affected by this issue would be notified in-app regarding the updates concerning this issue as well as possible workarounds. We appreciate your patience and apologise for any inconvenience caused to this end.

investigating

Our team has identified reports of an issue when attempting to share one's screen on Chromium based browsers (Chrome and Edge) on Windows devices. The streams seem to go blank after a few seconds of inactivity and the user is obliged to move their mouse to render the stream visible again. In the meantime, we would advise users to use Firefox on Windows in order to ensure they are not affected by this. Users on other operating systems (such as MacOS) are not impacted by this issue either.

Report: "Media files are not being displayed in the room"

Last update
resolved

We can confirm that the issue has been resolved and users are no longer facing further issues to this end. Thank you for your patience and apologies for any inconvenience caused to this end.

monitoring

The fix for this issue has now been deployed and users should no longer have any further accessibility concerns to this end. The video files should now be displayed as expected. We are actively monitoring the platform to ensure no further impact is noticed.

identified

The issue has been identified as being related to a recent change concerning our retrieval process for media files. Our team is actively working on rolling out a fix to this end. Thank you for your understanding.

investigating

Our team has been alerted of an ongoing issue regarding certain videos and replays that are not being played in the room along with a media error. We are actively investigating this and would keep you updated accordingly. We apologise for the inconvenience caused to this end.

Report: "Unable to sign in to the platform using SAML"

Last update
resolved

The incident has now been resolved and we can confirm that users are no longer having issues during authentication.

monitoring

The fix for the authentication issues over SAML has now been deployed. Users should now be able to login and signup as required. Our team is actively monitoring to ensure that users are no longer having any further issues to this end. Apologies for the inconvenience caused.

investigating

Our team has identified an issue regarding the SAML authentication whereas users are unable to log in using SAML/SSO to the platform. We are actively investigating the issue to identify the root cause and resolve this accordingly. Apologies for the inconvenience caused.

Report: "Unable to sign in to the platform using SAML"

Last update
resolved

The incident has now been resolved and we can confirm that users are no longer having issues during authentication.

monitoring

The fix for the authentication issues over SAML has now been deployed. Users should now be able to login and signup as required. Our team is actively monitoring to ensure that users are no longer having any further issues to this end. Apologies for the inconvenience caused.

identified

We have identified an issue related to recent improvements made to our authentication mechanism when utilising SAML. Our team is working on a fix to resolve the issues encountered.

investigating

Our team has identified an issue regarding the SAML authentication whereas users are unable to log in using SAML/SSO to the platform. We are actively investigating the issue to identify the root cause and resolve this accordingly. Apologies for the inconvenience caused.

Report: "Non-synchronisation of events created using the Google Add-on"

Last update
resolved

The synchronisations have now been re-enabled and are functioning as expected. Users should now be able to use both the Google Addon and the #livestorm command to manage their events as required. Apologies for the inconvenience caused in regards to this and thank you for your patience.

identified

Our team has identified the source of the issue and is actively working towards resolving this.

investigating

Our team has been alerted of an issue regarding the non-synchronisation of events created using the Google Add-on We're actively working towards adequately investigating the issue in order to ensure that users could continue using our add-on in order to create and manage events. Users may however continue to create and manage their events as required over the Dashboard which is not affected by the scope of this incident. Apologies for any inconvenience caused. We will keep you updated as our investigation progresses.

Report: "Latency on the use of #livestorm command for Calendar Integrations"

Last update
resolved

Our team has successfully mitigated the latency issues faced during the synchronisation of events triggered through #livestorm. However, the #livestorm command would temporarily be disabled for Google Calendar for which users should opt towards using our Google Calendar Addon to create events. The outlook calendar integration remains unaffected and users can continue using #livestorm command as required to synchronise their events with Livestorm. We appreciate your patience and understanding.

investigating

We are actively working on investigating the root cause of these delays and would keep you updated on the progress as we resolve this.

investigating

Our team has been alerted of a latency in the synchronisation of events created through the #livestorm command with their respective calendar integrations. However, this does not impact the use of the Google Calendar add-on and users can continue using this to create their events as required.

Report: "Subset of users unable to access the Dashboard: Internal Server Error"

Last update
resolved

We can confirm that the platform should be fully accessible and users should no longer be facing any further issues regarding this. We apologize for the inconvenience caused.

monitoring

Our team has successfully moved back the release and users should now be able to access the dashboard without any further issues. We're actively monitoring the platform to ensure users are no longer impacted.

investigating

Our team has just been alerted of an issue whereas the dashboard is inaccessible and returning an "Internal Server Error" for a small subset of our users. The event room and corresponding integrations are still functioning as expected and as such users should not face issues on live events.

Report: "Events from Google Calendar, Outlook Calendar and Marketo are not being synchronised"

Last update
resolved

The integrations data should now be transmitted as expected. Events affected our the detection of the issue would be re-published although some of these that may have been triggered before our action might have been lost. Thank you for your patience and apologies for the inconvenience.

investigating

Our team has been notified of an issue in the synchronisation of events from certain of our integrations notably: Google Calendar, Outlook Calendar and Marketo. This might cause the changes from these systems to not take effect on Livestorm. We are actively working towards resolving this and would keep you informed accordingly. Apologies for the inconvenience.

Report: "Livestorm is currently down"

Last update
resolved

After monitoring over the past few minutes, we've confirmed that there are no further issues on the platform. We'll continue to further improve the systems in order to minimise further occurrences of these. We apologise for the inconvenience caused.

monitoring

The platform is now accessible and users should now be able to access the platform without any further issues.

investigating

Our team has just been notified of an issue leading to the platform being inaccessible due to a presumed high load on the platform. We are currently investigating further on this and will provide more details as the issue progresses. We apologise for the inconvenience.

Report: "Livestorm is currently down"

Last update
resolved

After monitoring over the past few minutes, we can now confirm that the platform is fully functional and users should no longer face further issues accessing the dashboard or the room. Thank you for your patience and apologies for the inconvenience to this end.

monitoring

Our team has performed the necessary actions and users should now be able to manage events and access the room without further issues. We apologise for the inconvenience caused to this.

investigating

Our team has just been notified of an issue leading to the platform being inaccessible due to a presumed high load on the platform. We are currently investigating further on this and will provide more details as the issue progresses. We apologise for the inconvenience.

Report: "Inability to manage events or access the Room"

Last update
resolved

After monitoring over the past few minutes, our team can confirm that users should no longer be facing issues in the accessibility of the platform. The issue was caused by a swift increase in load on the database which was promptly resolved. We are actively working towards adequately avoiding these issues in the future and apologise for the inconvenience caused.

monitoring

The platform is now accessible and users should be able to utilise it without any further constraints. We're further monitoring this to ensure users have no further problems in regards to this. Thank you for your patience.

investigating

Our team has just been notified of an issue leading to the platform being inaccessible due to a presumed high load on the platform. We are currently investigating further on this and will provide more details as the issue progresses. We apologise for the inconvenience.

Report: "Livestorm is currently down"

Last update
resolved

After monitoring for the past minutes, we can now confirm that users should no longer face any further issues in regards to this. Thank you for your patience and apologies for the inconvenience.

monitoring

We've been able to re-establish access to the platform and users should now be able to use the platform as required. Our team is actively monitoring this to ensure there are no further issues with this. We apologise for the inconvenience caused.

investigating

Our team has just been notified of an issue leading to the platform being inaccessible due to a presumed high load on the platform. We are currently investigating further on this and will provide more details as the issue progresses. We apologise for the inconvenience.

Report: "Livestorm is currently down"

Last update
resolved

The incident has now been resolved and after further minutes of monitoring, our team has ensured that the users should now be able to use the platform as required. We apologise for the inconvenience caused.

identified

Our team have now been able to re-establish access to the platform as we continue to further investigate the scenario to ensure that users would no longer face any further issues on the platform.

investigating

Our team has just been notified of an issue leading to the platform being inaccessible due to a presumed high load on the platform. We are currently investigating further on this and will provide more details as the issue progresses. We apologise for the inconvenience.

Report: "Livestorm is currently down"

Last update
resolved

After monitoring these changes over the past few minutes, we're confident that users would no longer be affected by the issues faced this morning. We apologise for the inconvenience caused to this end and appreciate your patience through this.

identified

We found the source of the issue to be related to a database index added to the recent release. We've rolled back to the previous version and the platform should now be accessible. Users should now be able to access the platform without any further issues. Our team is currently working on a proper fix to ensure our new release can be safely deployed. We apologise for the inconvenience caused.

investigating

The Livestorm platform is currently inaccessible. We're investigating the cause and will provide an update as soon as possible. We are sorry for the inconvenience caused.

Report: "Livestorm is currently down"

Last update
resolved

After monitoring this incident over the past few minutes, we can confirm that users had no further impact following our previous update. We apologise for the inconvenience and thank you for your patience.

monitoring

The issue was found to be related to our recent release and as such this has been rolled back. Users should now be able to access the platform without any further issues. We are currently monitoring the platform to make sure users are no longer affected by this. We apologise for the inconvenience caused to this end.

investigating

The Livestorm platform is currently inaccessible. We're investigating the cause and will provide an update as soon as possible. We are sorry for the inconvenience caused.

Report: "Livestorm app is not accessible"

Last update
resolved

We can confirm that users should no longer be facing issues regarding the accessibility to the platform. The root cause of the incident was found to be a high load on our databases which led to a significant increase in latency across the platform. Our monitoring systems alerted us of the load spikes which allowed for a prompt action to resolve the services. We apologise for any inconveniences caused in regards to this.

investigating

Our teams have successfully reestablished access to the platform and users should now be able to access Livestorm as required. We are continuing to investigate the root cause of the issue.

investigating

Our team has identified an issue on the platform whereas the requests are timing out and users may be receiving an error message stating that the system is under high load. We are actively investigating the issue and will provide updates as soon as we can. We apologise for the inconvenience to this end.

Report: "Livestorm app is inaccessible"

Last update
resolved

After monitoring over the past few minutes, we can confirm that there are no further issues on the platform at the moment and users should have had no further impact regarding this. Thank you for your patience, and we apologise for the inconvenience that this may have caused.

monitoring

Our engineering team has identified the issue and has now mitigated the impact. The platform should now be accessible as expected and users should no longer have any further issues in accessing the platform. We are currently monitoring the service to ensure there is no further impact regarding the issue.

investigating

Our team has just been notified of an issue leading to the platform being inaccessible due to a presumed high load on the platform. We are currently investigating further on this and will provide more details as the issue progresses. We apologise for the inconvenience.

Report: "Livestorm is down"

Last update
resolved

The incident has now been resolved. This issue should no longer occur. The team is still monitoring the results to ensure there are no further issues. Thank you for your patience and understanding.

monitoring

Our team has implemented a fix to this issue and is currently monitoring the results. You should no longer experience errors, and the situation will continue to gradually go back to a normal state. We also want to thank you for your continued patience.

identified

Our team has identified the issue and mitigated the problem. While the application now works better, you can still experience issues with certain features of the platform such as the registration. We will keep you posted as we make progress

identified

Livestorm is currently down. Our team has identified the issue and we are currently looking for a possible solution. We will keep you informed as we make progress.

Report: "Cannot upload PDF in Room"

Last update
resolved

The incident has now been resolved by team. This issue will no longer occur. We are still monitoring the results to ensure there are no further issues and that our users’ experience is no longer hindered. Thank you again for your continued patience and understanding.

monitoring

A fix has been implemented and the team is currently monitoring the results. The situation will gradually be going back to a normal state.

identified

The team has identified the issue and is still actively working on it. We will keep you posted as we make progress.

investigating

Our team found an issue that is impacting the upload of PDF documents within the Room in the Livestorm application. We are currently investigating and will keep you posted as we make progress.

Report: "Unable to participate in Room and/or create Events"

Last update
resolved

The incident has now been resolved. This issue should no longer occur. The team is still monitoring the results to ensure there are no further issues. Thank you for your patience and understanding.

monitoring

Our team has implemented a new fix to the issue with the creation of events on Livestorm. They are currently monitoring the results. The situation will gradually be going back to a normal state.

identified

The team is still monitoring the results for the fix for the Room feature, and are now investigating on an issue where our users are no longer able to create new events. They have identified this issue and are currently looking for a solution. Thank you for your continued patience.

monitoring

The aforementioned fix has been implemented and the team is currently monitoring the results. The situation will gradually be going back to a normal state.

identified

Our team has identified the issue and is currently deploying a fix for both features of the Livestorm application. We will keep you posted as we go further.

investigating

The team found our user currently cannot create events either. We are actively looking for a solution and will keep you posted as we make progress.

investigating

Our team found a new issue that is impacting the Room in the Livestorm application. This will result in our users not able to access the stage or load instant meetings. We are currently investigating and will keep you posted as we make progress.

Report: "Platform unavailability"

Last update
resolved

An operation in the infrastructure layer planned to fix an issue related to country location detection caused unavailability of our platform. The disruption lasted for approximately 10 mins (7:15 CEST - 7:23 CEST) and impacted Dashboards, Rooms connections and Chats inside events. Everything is back to normal. We are sorry for the inconvenience.

Report: "Livestorm app is down"

Last update
resolved

We can now confirm that the platform is now accessible and functioning as expected. Users should no longer face any further issues on our platform. We apologise for the inconvenience, and thank you for your patience.

monitoring

A fix has been implemented and the team is currently monitoring the results. Users should gradually be able to access the platform at the moment. We apologise for the inconvenience caused.

identified

Our team has been able to identify the source of the issue to be a mis-configuration in the deployment protocols on our end and are actively working towards its resolution. We'll keep you updated accordingly.

investigating

Our teams have identified that users may be facing issues in accessing the platform. We are actively working towards resolving this, and would keep you updated as the issue progresses. We apologise for the inconvenience caused.

Report: "Livestorm app is currently down [500 error across all services]"

Last update
resolved

The incident has now been resolved and users should no longer face any further issues. Thank you for your patience and understanding.

monitoring

The fix has now been deployed and users should now be able to access the platform without any further issues. We are currently monitoring the platform to ensure that users are able to access and use Livestorm as expected.

identified

The issue has been identified and a fix is now being deployed by our team. We'll provide an update once the fix has been deployed. We apologise for the inconvenience caused.

investigating

Our team has identified an issue that is impacting the whole Livestorm application. Currently our user unable to access the room or create and/or participate to events, we are currently investigating and will keep you posted as we make progress.

Report: "Livestorm app is currently down [500 error across all services]"

Last update
resolved

The incident has now been resolved. Our team has now been deployed a new version of Livestorm with the hotfix that resolves the issue we faced this morning. The team will continue monitoring the results to ensure there are no further issues. Thank you for your patience and understanding.

monitoring

A fix to this issue is being implemented and the team will be monitoring the results throughout the day. The situation will gradually be going back to a normal state.

identified

We confirm you should now be able to create and access events again We are continuing to work on a fix for this issue, and will keep you updated as we make progress.

identified

Our team just rolled back to the earlier version to mitigate the problem experienced. You should now be able to access the components of the platform as expected. The team is still actively looking for a solution to the issue while monitoring the current rollback. We will keep you posted as we make progress.

investigating

Our team found an issue that is impacting the whole Livestorm application. Currently our user unable to access the room or create and/or participate to events We are currently investigating and will keep you posted as we make progress.

Report: "Livestorm Mail Sending Delayed"

Last update
resolved

We can now confirm that the emails are being delivered with no further issues. Thank you for your patience and understanding.

monitoring

The issue has now been resolved along with our providers. The emails should now be delivered without any issues. We are currently monitoring the situation to ensure that the emails are being delivered without any further issues.

identified

We're currently working alongside our email provider in order to resolve the issue. We apologize for the inconvenience and will keep you updated as the status progresses.

investigating

Our emails are currently delayed due to an issue linked with our email delivery provider. We're actively working on resolving the issue.

Report: "Zapier connector not available for some users"

Last update
resolved

The incident has now been resolved. We can now confirm that users are no longer impacted by this issue. Our partners at Zapier have been able to re-establish connectivity with our services. Thank you for your patience and understanding.

investigating

The v1 of our Zapier integration has now been discontinued, causing certain users to be unable to use the Zapier connector. We are investigating, and will update as soon as we have new information on this.

Report: "Replay event room and on-demand unavailable (HTTP 403)"

Last update
resolved

The incident has now been resolved. This issue should no longer occur and you should now be able to access your on-demand replays anew. The team is still monitoring the results to ensure there are no further issues. Thank you for your patience and understanding.

monitoring

Our team found an issue where some customers cannot access their on-demand replays. Our team has identified the issue and have contained it. We are currently monitoring and will keep you informed.

Report: "Market place unavailable for Hubspot integration users"

Last update
resolved

The incident has now been resolved. We can now confirm that users are no longer impacted by this issue. Our partners at Hubspot have been able to re-establish connectivity with our services. Thank you for your patience and understanding.

monitoring

A fix has been implemented and the team is currently monitoring the results. The situation will gradually be going back to a normal state.

identified

The Livestorm marketplace is now accessible. We are still in contact with our partners at Hubspot regarding this specific integration. We will keep you updated once they have been able to mitigate the issue. We are sorry for the inconvenience

identified

The source of the issue has now been identified. A recent change in Hubspot caused this behaviour. We're in touch with our vendor, and we will keep you posted as soon as we have further updates on this issue.

investigating

We have identified an issue with the marketplace where our integrations won't show up if you are using HubSpot with Livestorm. We are investigating, and will update as soon as we have new information on this.

Report: "Unable to register to events - Error 500 when attempting"

Last update
resolved

The incident has now been resolved. This issue should no longer occur. The team is still monitoring the results to ensure there are no further issues. Thank you for your patience and understanding.

monitoring

A fix has been implemented and the team is currently monitoring the results. The situation will gradually be going back to a normal state.

identified

The team is still actively looking for a solution to the issue. We will keep you posted as we make progress

investigating

We have identified an issue with the registration page where participants currently cannot register to events and are instead obtaining an error 500. We are investigating, and will update as soon as we have new information on this.

Report: "Unable to register participants using the Public API"

Last update
resolved

The incident has now been resolved. This issue should no longer occur. Thank you for your patience and understanding.

monitoring

We have deployed a fix and our team is currently monitoring the results. We will keep you informed. We thank you for your continued patience.

identified

We are continuing to work on a fix for the issue in order to ensure that the affected services would function as required. The impact has been identified to only be across registrations that are supposed to return in an error due to malformed attributes or incorrect information allowing valid registrations to not be impacted by this. We'll keep you updated as the issue progresses.

identified

The source of the issue has now been identified, and a fix is being prepared to resolve this. This would be deployed shortly. We will keep you posted as soon as we have further updates on this issue.

investigating

Our team has identified an issue on our public API which causes users to be unable to register participants using the endpoint. We are currently investigating and will keep you posted as we make progress.

Report: "Livestorm dashboards are not displayed correctly"

Last update
resolved

The system is back online. You should be able to reach your events and consult your dashboards. Sorry for the inconvenience caused.

monitoring

We are actively monitoring the number of errors on our platform. Our provider is still investigating the issue.

identified

Joining events is also impossible. Sorry for the inconvenience caused. We are trying to solve the issue as soon as possible.

identified

We are following the status of our provider and will keep you updated as soon as we can.

identified

On of our provider is currently facing an issue and we are investigating it. You can follow the progress on their status page https://status.chargebee.com/. As a result, you may experience some issues with dashboards on Livestorm. We are really sorry for the inconvenience caused.

Report: "Temporarily unable to view other participants on instant meetings"

Last update
resolved

The incident has now been resolved. This issue should no longer occur. The team is still monitoring the results to ensure there are no further issues. Thank you for your patience and understanding.

monitoring

This issue has been resolved. We are currently monitoring the results to ensure all is well. Thank you for your continued patience

identified

Our team has released a fix to this issue, and Instant Meetings should now be back. We are currently monitoring to ensure all is working as expected

identified

Our team has identified an issue with our instant meetings service where users are no longer able to view other users during the instant meetings. We are actively working towards mitigating this and will keep you informed as we progress. We are sorry for the inconvenience this has caused.

Report: "Events registration is unavailable if custom consents are activated"

Last update
resolved

The incident has now been resolved. This issue should no longer occur. The team will nonetheless continue monitoring the results to ensure there are no further issues. Thank you for your patience and understanding.

monitoring

We have deployed a fix and our team is currently monitoring the results. We will keep you informed. We thank you for your continued patience.

identified

Our team has identified an issue with the registration page where participants are no longer able to register when a custom consent is added. We have found a fix and will soon deploy it, and are sorry for the inconvenience this has caused.

Report: "Unable to record events/meetings replay"

Last update
resolved

Our team has identified an issue with our event recording provider making events' recording partially unavailable. This prevents some of our users from recording events and/or meetings. The replay recording feature is now re-available. Our provider has identified and fixed an issue linked to routing between load balancers and reverse proxy in EU. Thank you for your patience and understanding. Apologies for any inconveniences caused.

Report: "Livestorm app not correctly displayed - Dashboard and Event Rooms"

Last update
resolved

We can now confirm that the platform is now operational and the pages are correctly being displayed. Thank you for your patience and understanding. Apologies for any inconveniences caused.

monitoring

We have successfully re-deployed a stable version and can confirm that the display issues have now been resolved. We are currently monitoring the platform and will keep you informed in case of any updates.

identified

Our team has identified an issue with our platform where the various components are not correctly displayed, making the platform partially unusable at the moment. This restricts users from being able to participate or host events and meetings or configure their new and existing events on the dashboard. We are currently working on a fix, and will keep you informed. We are really sorry for any inconvenience caused.