Historical record of incidents for LiveChat
Report: "LiveChat - Degraded Performance"
Last updateWe noticed a problem with Google Cloud Platform that affects also our services. We are investigating the problem and working on mitigating the impact
Report: "LiveChat chat widget - degraded performance"
Last updateWe are currently investigating an issue that may be preventing some customers from starting chats. Our team is working on resolving it as quickly as possible.
Report: "LiveChat - Major outage"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We're actively investigating the cause of this problem.
We are continuing to investigate the issue. Sincere apologies for the inconvenience.
We are currently investigating this issue.
Report: "LiveChat - Major outage"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We're actively investigating the cause of this problem.
We are continuing to investigate the issue. Sincere apologies for the inconvenience.
We are currently investigating this issue.
Report: "LiveChat - degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We’re continuing to investigate an issue that’s preventing the app from loading for the agents and causing chat widgets on websites to not appear. We appreciate your patience as we work to resolve this as quickly as possible.
We are currently investigating this issue.
Report: "LiveChat - degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We’re continuing to investigate an issue that’s preventing the app from loading for the agents and causing chat widgets on websites to not appear. We appreciate your patience as we work to resolve this as quickly as possible.
We are currently investigating this issue.
Report: "LiveChat - degraded performance"
Last updateThis incident has been resolved.
We are investigating a problem with displaying the live traffic.
Report: "LiveChat - degraded performance"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Some transcripts emails not delivered"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "LiveChat - degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Issues with accessing Agent Application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Agent App issues"
Last updateThis incident has been resolved.
The issue has been identified, and a fix has been implemented. We are currently monitoring the situation.
We are currently investigating this issue.
Report: "LiveChat AI features - degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Agent application login issue"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "LiveChat Chat Widget - degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Agent application login issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
The issue consists of failed login attempts as well as problems with bots
Report: "LiveChat support chat widget - degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "LiveChat - degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "LiveChat Chat Widget - degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "LiveChat support chat widget - degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Chat widget - degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Issues with AI functionalities"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Log in problem"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Issues with sending messages in Chat Widget"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Issues with accessing Agent Application"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Issues with accessing Agent Application"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix is being implemented
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Delay in email delivery"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Issues with logging in to Agent application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Agent app issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Agent app issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Agent app issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Issues with Agent Application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Issues with accessing agent application and webhooks
Report: "Issues with logging into the agent application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Issues with accessing Agent Application for licenses located on Frankfurt (EU) servers"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Issues with accessing agent application in Europe and Asia"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Issues with LiveChat application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating the issue
Report: "Issues with accessing applications on Frankfurt servers"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Agents from licenses located on our servers in Frankfurt have problems with accessing application. We are currently investigating the issue.
Report: "Issues with accessing Agent Application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating the issue
Report: "Issues with accessing Agent Application"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Issues with ChatBot integration"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Issues with integrations"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Issues with accessing Agent Application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Agent application logging-in issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified, and a fix is being implemented.
Agents may experience application performance and login issues.
Report: "Issues with automatic transcript forwarding"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Automatic transcript forwarding may not work correctly, we are currently working on resolving the issue
Report: "Issues with agent application accessibility"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Agent app login issue"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results
Report: "ChatBot application log in issues."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Customers may have difficulties logging in to the ChatBot application. Our administrators are currently working on a solution.
Report: "Issues with mobile Application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Mobile application loses connection after the screen is turned off. We are currently working on fixing the issue.
Report: "Issues with Agent Application"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Issues with webhooks-based LiveChat integrations"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Issues with webhooks-based LiveChat integrations"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Issues with direct chat link access from Indonesia"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues. Using a direct link in Indonesia may require changing the link manually to https://secure.livechatenterprise.com/customer/action/open_chat?license_id=xxxx xxxx should be replaced with your license ID number. The easiest way to find the license ID is to go to Settings > Channels > Chat page: https://my.livechatinc.com/settings/chat-page Your license ID is the number at the end of the chat page link found there.
The issue has been fixed, and the tracking code for Indonesian licenses should be updated automatically soon
We are working on finding the solution for the access issue in Indonesia
Report: "Issues with LiveChat tickets section"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Issues with Agent Application"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Issues are caused by our provider, we are working on resolving it as soon as possible
We are currently investigating this issue.