Is Litmus Down Right Now? Check if there is a current outage ongoing.

This issue has been resolved. Any email that was not received will need to be resent from Builder.

This issue has been resolved. Any email that was not received will need to be resent from Builder.

We are currently investigating an issue that's preventing emails shared/sent via Litmus Builder from being received.

Chrome is no longer a supported browser for Scope. Please use a different browser such as Safari or Firefox.

We are currently investigating this issue. Please use Scope in a different browser like Safari or Firefox in the meantime.

This issue has been resolved. If you have not received your Litmus test already, please resend your email using your Litmus test address.

We are currently investigating an issue where emails sent to your Litmus test address are delayed/not arriving.

After careful monitoring, we are now closing this incident. Original issue was resolved at 12:10pm EDT with no impact after that.

Email Analytics processing has resumed as of 12:10pm EDT. We are monitoring, but the issue is resolved.

Email Analytics is currently down and we are not receiving data as of 9:00am EDT.

This issue has been resolved.

We are currently investigating this issue.

This issue has been resolved.

We've identified the issue and are working to restore Litmus as soon as possible.

We are investigating an issue causing intermittent slowdown in the Litmus application.

This incident has been resolved.

We are currently investigating an issue with sending emails from Putsmail.

This incident has been resolved.

iPhone 15 email previews are currently unavailable.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. If your test is not showing in your account, please resend it.

The issue has been identified and a solution is being implemented.

We are currently investigating delays in processing incoming email tests. If you are able to test using raw HTML, you can use that method in the meantime.

This incident has been resolved.

Following database maintenance we're investigating a performance regression that's made this feature unusable.

This has been resolved. If you sent in a test during the impacted period, it should come through once we have caught up. You can send the test again if you prefer.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating errors in processing incoming email tests. If you are able to test using raw HTML, we recommend using that method in the meantime.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating the issue impacting some server requests. If you are seeing an error, a page refresh should help.

This incident has been resolved.

We’re seeing improved Email Analytics processing rates and expect that most customer data is up to date. We will keep monitoring the situation.

We are currently experiencing a delay processing Email Analytics data. The root cause is an issue with one of our hosting providers. We expect that once that issue is resolved we will fully process all data without loss.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating issues in areas of the app that relate to Email Analytics. You may experience errors when loading Analytics pages or when trying to create tracking codes for example.

This incident has been resolved.

We are currently investigating an issue with our Link Check service. In the Previews & QA tab, your results may continually load and in Email Guardian, the Links and Images section will appear as pending in the meantime.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating issues in areas of the app that relate to Email Analytics. You may experience errors when loading Analytics pages or when trying to create tracking codes for example.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating an issue affecting new Previews from being run, as well as certain ESP sync features.

This incident has been resolved.

We identified an issue with our Spam Testing system. A fix has been implemented but spam testing results will be delayed in the meantime.

This issue has been resolved.

We have identified an issue connecting Instagram accounts in Litmus Personalize Pro (LPP). We are currently working on a resolution.

This incident has been resolved.

We are continuing to monitor app behavior. We are aware that some customers attempting to connect via VPN are experiencing service interruptions. If this is impacting you, please reach out to our support team at hello@litmus.com and we will assist you.

We are continuing to monitor app behaviour.

A fix has been implemented and we are monitoring the results.

The issue has been identified and teams are working towards resolution.

Our team is investigating an issue that is affecting our login page. (Existing sessions can be accessed normally, if litmus.com/sessions/new is avoided.)

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a solution for this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Partner integrations authenticating with OAuth may see errors when authenticating with Litmus. Our team has identified the issue and we are working on a fix.

This incident has been resolved.

We are currently investigating an issue that is preventing access to Litmus Personalize Pro.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This issue is now resolved.

We are currently investigating an issue affecting Instagram account integrations in Litmus Personalize Pro (LPP).

This incident has been resolved. All active content is rendering well in our EU environment.

We're continuing to monitor our mitigation efforts. Most tags/content in our EU region are rendering well. We'll continue to monitor this issue.

We've identified the issue affecting our EU Litmus Personalize servers and are working to resolve the issue. Most users should see images rendering now but we're continuing to investigate and improve the situation.

We're currently investigating an issue affecting some of our Litmus Personalize content servers in the EU region. We're working to mitigate the impact while we identify the root cause.

This incident has been resolved.

A fix has been implemented and we are monitoring results.

We are currently investigating an issue where customers may receive a gateway transaction declined.555 error when signing up with a Visa card or updating credit card details with a new Visa.

Litmus Personalize Pro content servers in the North America (NA) instance experienced an issue where images were not being served. This started at 8:32am EST and ended at 9:25am EST. Only emails that were opened during this time would have been impacted.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue where images are not loading in Android Gmail App previews.

This issue has been resolved.

A fix has been implemented and we are monitoring the service as it catches up.

There is currently a delay in processing email analytics opens. We've identified the issue and are currently working on implementing a fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. If navigation buttons are still missing for you, please hard refresh your browser or clear your cache.

We are continuing to investigate the issue impacting folders, Design Library, and other navigation buttons.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating issues with Builder where projects will not load.

This incident has been resolved.

We are currently investigating an issue affecting Barracuda score filter results.

This issue has been resolved.

There is currently a delay in processing email analytics opens. This issue is resulting in our in-app display of tracking code information not displaying hits. No EA data has been lost. A fix has been implemented and we are monitoring the service as it catches up.

This incident has been resolved.

The issue with our real-time notifications partner has recurred and is causing delays in testing. Tasks such as sending in new emails may not automatically notify you or tests may not load without refreshing the page or visiting "Home" to see the updated list.

The issue with our real-time notifications partner has recurred and is causing delays in testing. Tasks such as sending in new emails may not automatically notify you or tests may not load without refreshing the page or visiting "Home" to see the updated list.

This incident has been resolved.

An issue with our real-time notifications partner is causing delays in testing. Tasks such as sending in new emails may not automatically notify you or load without refreshing the page or visiting "Home" to see the updated list.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate the root cause of the issue. A retry solution is in place to reduce the frequency of the errors.

We are continuing to investigate this issue.

We are currently investigating intermittent 500 errors when taking actions in the Litmus app.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

The Analyze section of the Litmus Application is currently experiencing 500 errors. This issue is being investigated.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue

This has been resolved and EA data should be caught up.

A fix has been implemented and we are monitoring the service as it catches up.

There is currently a delay in processing email analytics opens. This issue began on June 13th. This issue is resulting in our in-app display of tracking code information not including the opens generated from June 13th onwards. No EA data has been lost. The issue has been identified and a fix is being implemented.

This incident has been resolved. The Litmus site is fully functional again.

The hosting provider appears to have resolved the issue. We're still monitoring the service to make sure there are no further interruptions.

Due to an issue with a hosting provider, the Litmus website https://www.litmus.com is experiencing an outage. The Litmus application can still be accessed directly via https://litmus.com/sessions/new

This incident has been resolved.

Our third-party payment processor seems to be experiencing an outage which is affecting the Litmus sign-up page, as well as billing and invoice pages within the app. Thank you for your patience!

The queue is now caught up and previews sent in by email should now appear in your account within the normal timeframe.

A fix has been made we are monitoring the queue as it comes back down.

We are currently investigating an issue that is delaying previews sent in via email. Previews sent in via your litmus testing email may not immediately appear in your account.

We have identified and resolved the issue affecting Email Previews and related systems. Email sent in during the outage period should be resent for testing.

We are continuing to investigate issues affecting our Email Previews and other related platform services. We currently have not ETA to resolution but are working to resolve.

We're currently experiencing an issue affecting Email Previews. Some Email Previews will not be returning at this time. We're currently investigating the issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented. In the meantime, if you deselect the Accessibility section of the shared report, the link should be available.

This has been resolved and the data should be caught up.

There is currently a delay in processing email analytics opens. No EA data has been lost. We are monitoring the service as it catches up.

This incident has been resolved.

Issue has been fixed and this client is now back online

Our iPhone 11, iOS 13.1 client is temporarily unavailable. We're working to resolve some issues with this client and hope to have it back online this week.

We have been monitoring since 8PM EST and Search is stable again. This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This has been resolved and all data should be caught up.

A fix has been implemented and we are monitoring the service as it catches up.

There is currently a delay in processing email analytics opens. This issue began on January 1st. This issue is resulting in our in-app display of tracking code information to not include the opens generated from Jan 1st onwards. No EA data has been lost. The issue has been identified and a fix is being implemented.