Is Lithic Down Right Now? Check if there is a current outage ongoing.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Lithic Sandbox will be down for 1 hour on 6/2/25 at 3PM ET. No other systems will be affected.

A small number of customers may have experienced interruptions with KYC service between 13:20 to 13:40 UTC today.

A small number of customers may have experienced interruptions with KYC service between 13:20 to 13:40 UTC today.

This incident has been resolved.

Issue with API calls now resolved. Transaction processing was never affected. Systems operating normally; monitoring continues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue that is causing the API to not respond. We will provide an update shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue that is causing a slight increase of authorization declines.

We have been made aware of an issue that caused a service interruption to /v1/cards endpoints between 18:05 UTC to 18:06 UTC.

This incident has been resolved.

All corrections have been processed for 2025-04-13. Transaction data and settlement data are complete in API. We are continuing to monitor and verify.

VISA clearing data for 2025-04-12 has now been completely processed. VISA clearing data for 2025-04-13 is complete, however some records have been duplicated. Corrections to back out the duplicates will be posted shortly.

Clearing data for 2025-04-14 has arrived complete, the original issue appears fixed by VISA. Delayed clearing data for 2025-04-12 and 2025-04-13 has started to arrive. Clients will see backdated events posting into the transactions API for those dates.

VISA has positively identified the issue, and declared a global incident affecting clearing and settlement. Their support team has communicated that backlogged clearing records will start being delivered overnight tonight.

VISA is still actively investigating the issue, and believes the root cause is identified. As of now there is no definitive timeline for resolution. The issue now affects clearing data for 2025-04-13.

We are currently experience a delay receiving clearing data from VISA for settlement date 2025-04-12. Authorizations are unaffected. Clients should be aware that Transaction API data for their VISA programs may be incomplete for 2025-04-12. Settlement API data for VISA with a settlement date of 2025-04-12 is also delayed. The issue is under investigation by VISA.

A fix has been deployed and the issue has been resolved. The delays occurred between 15:45 UTC to 16:13 UTC.

We are investigating an issue that may cause a delay in updating the state of a card

We have been made aware of an issue that caused the Lithic Dashboard to be unavailable, which we have resolved.

Mastercard authorization traffic has stabilized

We have seen authorization traffic stabilize over the last 30 minutes. Mastercard has not yet declared the incident fully resolved.

Mastercard is experiencing intermittent disruption globally to Dual Message Authorization and Single Message Authorization switching. We are in contact and are monitoring. Clients may see elevated rates of stand-in and authorization advices.

We are experiencing an intermittent connectivity issue affecting Mastercard authorizations. We are investigating and the issue has been escalated. Clients may see elevated rates of authorization advices

This incident has been resolved.

Issue has not reoccurred and we are monitoring results

Tokenization Management API (https://docs.lithic.com/docs/token-management) is currently experiencing elevated errors.

Documentation is now available.

Due to issues at a provider, Lithic API documentation at docs.lithic.com are currently unavailable.

We have resolved the issue.

We are currently investigating failure to send some `card.shipped` webhooks for physical card manufacturing.

This incident has been resolved.

We are currently investigating an interruption to service on Lithic's settlement reporting API. Transaction processing and other API's are unaffeced.

Customers may have seen elevated latency in transaction event delivery on some portion of their cards between and 21:30 ET December 11 and 09:30 ET December 12. Authorization processing was unaffected. The cause was identified and addressed, event delivery is currently back to normal.

This incident has been resolved.

We have identified an issue that is affecting the usability of certain portions of our documentation site - docs.lithic.com. As a workaround, you can reference our OpenAPI speci on github - https://github.com/lithic-com/lithic-openapi/blob/main/lithic-openapi.yml

`card.shipped` webhooks should be operating normally now.

We have identified the root cause believe it is mitigated and are monitoring.

We are current investigating `card.shipped` webhooks not being sent in some cases.

On 9/25, Lithic ASA infrastructure experienced issues processing some requests between 00:39 and 00:49 UTC. This issue caused transactions to have unexpected declines with the result of CUSTOMER_ASA_TIMEOUT even though the ASA request was not sent to customer's ASA responders.

Settlement API data has been updated.

Clients configured to receive VSS reporting from Lithic have received their VSS reports. We are awaiting further report delivery to update the Settlement API.

VISA is currently experiencing an ongoing incident with their settlement system. As a result, delivery of settlement reporting data to processor endpoints is delayed. Clients configured to receive VSS reporting from Lithic will experience delays receiving reports for 2024-09-13. Lithic Settlement API data for VISA network transactions on 2024-09-13 will also not yet be available. VISA currently has no expected time to resolution, we will share updates as they become available.

An AWS networking issue that occurred between 8:32 UTC and 9:58 AM UTC caused intermittent delays in various Lithic subsystems. Customers may have seen delays in transaction event delivery, as well as delayed ability to transact on newly created cards. Authorization processing was unaffected. All data was queued and subsequently processed, the issue now appears fully resolved.

Some customers may have experienced a small number of unexpected 5xx responses when making requests to the embedded card UI endpoint between 16:35-16:50 UTC today.

The issue has been confirmed resolved. Impacted customers have been contacted about resubmitting impacted payments. Only ACH credit originations and micro deposits were impacted.

A fix has been deployed, we are continuing to monitor.

A fix has been identified and is being applied, no customer operations should be impacted by this incident. No customer remediation is expected.

We are investigating an issue that is temporarily causing ACH declines.

This incident has been resolved.

We are investigating an issue that may impact API availability. We will provide an update shortly.

This incident has been resolved.

During our scheduled maintenance, we noticed an increase in errors in our sandbox environment.

This incident has been resolved.

We are currently experiencing delays in new card creation and card updates propagation.

This incident has been resolved.

Mastercard is currently having an outage which is affecting tokenizations

This incident has been resolved and any outstanding KYB applications have been processed.

We continue to observe errors with an upstream provider that is affecting our KYB service.

A fix has been implemented and we are monitoring the results.

KYB calls are currently not going through.

We experienced some API and tokenization failures starting at around 6:20 PM EST. Change was deployed and system was stable at 6:35 PM EST.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue that is causing a higher than expected failure rate of tokenization attempts from card networks to fail.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We noticed an issue with authorization service starting at 10:00 AM ET, causing 2-3% of authorization requests to fail.

Some customers may have experienced unexpected declines for authorizations occurring between 7:11 UTC and 7:21 UTC due to a faulty software release, which has since been rolled back.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are investigating an issue that is preventing the Lithic Dashboard from loading for some customers. The API and transaction processing is not affected.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are aware of an issue that caused delays in the delivery of transaction webhooks to some between 13:21 UTC and 13:47 UTC. While the issue has been resolved, we will continue to closely monitor.

Between 2024-04-29 21:10 and 2024-04-30 03:35 UTC, about 0.5% of authorization requests timed out due to misconfiguration related to cross-region routing between Lithic systems. We did not send ASA requests for affected authorizations; customers received authorization webhooks with "DECLINED" result. We fixed the configuration and adjusted our alerting to prevent reoccurrence.

This incident has been resolved. No other delays were detected after 4/25 ~ 23:30 UTC.

A fix has been implemented, and we are able to observe improvements in behavior across the network.

We are continuing to investigate this issue. While Embedded Card UI requests are currently not being returned, no other endpoints are affected.

We are currently investigating an issue that is affecting the delivery of Embedded Card UI responses from our platform. Transaction authorizations are not affected.

Extended monitoring has completed, and the issue was fully resolved on 3/18.

A fix has been implemented, and we will be monitoring results through the weekend.

We have identified the root cause of this issue and are working on a fix.

Since 3/6, we are missing cardholder authentication data from ASA and transactions.

This incident has been resolved.

The effects of this issue have been mitigated, we are continuing to monitor

small % of authorizations may be incorrect with regards to spend limits

Mastercard confirmed that this incident has been resolved.

Starting from 1:50 AM Eastern Time (06:50 UTC), we observed a recovery in the single message system. We started receiving single messages again. Monitoring.

Mastercard has confirmed a global incident with their single message system. We are in contact and they are working on resolving the issue.

We are investigating an issue with receiving single message transactions for Mastercard cards. We detected issues starting at 12:09 am Eastern (05:09 UTC) when we stopped receiving these messages from the network. Card holders will receive declines on ATM and debit transactions. We are working with our upstream partners to get service restored as quickly as possible. Visa cards are currently not impacted.

This incident has been resolved.

We are investigating an issue that is causing some requests to sandbox to return 5XX errors

Some cards created today between 12:20 UTC and 12:46 UTC may have experienced unexpected declines during the same time period.

Some cards created today between 17:20 UTC and 17:53 UTC may have experienced unexpected declines during the same time period.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue that is preventing a small subset of users from making calls to the API.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue that is impacting the ability to list cards. Users will experience a timeout when GET https://api.lithic.com/v1/cards. No other endpoint is affected.

This incident has been resolved.

We are currently seeing minor connectivity issues with API in the order of a few failures every 5 minutes. Everything else is operational.

We are no longer seeing errors with the exception of digital wallet push provisioning

Transaction webhooks have been caught up. The number of errors in the API has significantly decreased. We are continuing to monitor.

We are noticing another delay in transaction webhooks processing and continue to see intermittent errors with the API.

Are are continuing to see intermittent errors in a small percentage of API requests

Transaction webhooks have caught up. We are still observing degradations with a small percentage of API requests.

We are seeing a recovery in systems. Card transaction webhooks are still delayed but are being sent.

We are investigating a degredation in API and delay in transaction webhooks processing due an issue with an upstream provider

We've identified an issue where account holders were not able to be created between 1500 and 1630 UTC. This issue should be resolved.

This incident has been resolved.

We are investigating an issue that is causing some users to receive errors when making an update to a card

This incident has been resolved.

We are currently investigating elevated errors of digital wallet 2FA authentication via SMS. We recommend customers inform their users to use email authentication instead until we resolve this issue.

This incident has been resolved.

Transaction webhooks are now current. We are monitoring.

Customers maybe experience a delay in transaction webhooks processing. We are looking to resolve it shortly.

We are able to observe improved behavior across the network and will continue to monitor.

We are investigating an issue that is impacting authorizations which will cause unexpected cardholder declines.

This incident has been resolved.

We are seeing an improvement in behavior and are carefully monitoring.

We are investigating an issue that is impacting authorizations which will cause unexpected cardholder declines.

This incident has been resolved.

We continue to see improvement and are now carefully monitoring.

We have identified the issue and can see improvement in behavior across the network.

We are currently investigating an issue that is causing an increase in authorization timeouts. Some cardholders may experience unexpected transaction declines.

Issue is resolved

The issue has been identified and a fix is being implemented.

We are currently investigating an issue that may cause some transactions to get reversed by the network unexpectedly.

This incident has been resolved.

We are seeing a return to normal traffic, and are closely monitoring network behavior.

We are continuing to investigate this issue.

We are currently investigating issues with the public API. Transaction processing is not affected.