Historical record of incidents for Lilt
Report: "Google Cloud Platform is Currently Down"
Last updateGCP, our cloud services provider is currently completely unavailable. This is impacting all LILT Platform operations, resulting in a general service unavailability. We will notify you once GCP service has been restored.
Report: "Login Link on Homepage Not working"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're currently investigating the issue. Login is still available via direct link at https://lilt.com/signin
Report: "Cannot Add Comments Error"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Cannot Add Comments Error"
Last updateThe incident has been resolved. Thank you for your patience and understanding.
A fix has been implemented, and we are currently monitoring the results. Thank you.
We are currently investigating this issue. We appreciate your patience. Thank you.
Report: "Segments APIs – Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Translate API is temporarily unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Platform Degraded Performance"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "LILT Performance Degradation"
Last updateThis incident has been resolved.
The issue has been identified. Please use https://europe.lilt.com/app/home for fast platform usage.
The problem has been localized to users in Europe. LILT in American and Asia-Pacific is operating normally.
The LILT platform's performance has degraded with users seeing blank pages and long loading times.
Report: "LILT App pages loading slowly"
Last updateThe latency issue has been resolved and all platform tasks are on schedule. We appreciate your patience
A fix has been implemented and we are monitoring the results.
We are committed to resolving this issue promptly and will keep you updated on our progress.
We are currently investigating this issue.
Report: "OpenXML file exports failing"
Last updateThis issue has been resolved and all exports should work moving forward
A fix for this issue has been implemented and we are monitoring to see if this fully resolves the issue.
A fix for this issue has been implemented and we are monitoring to see if this fully resolves the issue.
The issue has been identified and a fix is being implemented.
OpenXML file exports are failing for a subset of customers. The LILT engineering team is working on a fix.
Report: "Pretranslate with OpenAI is not operational"
Last updateThis incident has been resolved.
Instant translation using LILT or any 3rd-party MT provider (OpenAI, DeepL) is operational again. LILT Pretranslate with OpenAI is non-functional and under investigation by our engineering team.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The use of OpenAI LLMs on LILT is currently not operational. The LILT team has identified the root cause and deploying a resolution.
Report: "Connectors Page - No Connectors Displaying"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Job Visibility Problem for Linguists with Agency Translator Role."
Last updateThe incident has been resolved. Thank you.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Some Linguists with "Agency Translator" custom role can't see all their assigned jobs. Our engineering team is working on fixing the issue.
Report: "CAT tool Segment Context performance is degraded"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Terminology is currently unavailable in the CAT tool"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Terminology is currently unavailable in the CAT tool. We are investigating.
Report: "File download not working"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Connectors Jobs stuck in queued status"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are looking into issues as the connectors jobs are currently stuck in queued status.
Report: "LILT Jobs are not displaying - we are investigating"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "File exports are impaired"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investing an issue affecting file exports in the LILT platform.
Report: "We are investigating an issue with display of outdated linguist stats on the LILT platform"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Reporting of linguist stats information is currently delayed. We are working to identify root cause.
Report: "Batch Translate Degraded"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Investigating Issue With Linguist Stats"
Last updateA recent platform issue prevented some linguists stats collection during an outage window. The issue has been resolved, and payouts will be made as scheduled on November 6th in the full amount. LILT will promptly contact affected linguists with details on their payout.
The issue has been identified and a fix is being implemented.
We are actively investigating an issue with the reliability of Linguist Stats data updates.
Report: "Lilt website 'https://lilt.com/' is down."
Last updateThis incident has been resolved. Lilt website is now up and running.
We are currently investigating this issue.
Report: "Incident affecting LILT Translate, LILT Create and LILT Manage"
Last updateThis incident has been resolved.
The LILT Platform is currently experiencing issues, and users may not be able to access LILT Create, LILT Connect, LILT Translate and/or LILT Manage at this time. Our technical team has identified the issue and is monitoring the fix.
Report: "Lilt platform is not stable."
Last updateThis incident has been resolved.
A fix has been implemented and we are now monitoring the results.
Lilt platform is still not stable. Lilt Manage is having issues.
Report: "Lilt Platform was down"
Last updateJob page wasn't loading, but it's now back to normal.
Report: "Assigning linguists and updating due dates for projects is currently down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The assignment functions are now operational. We are currently investigating the root cause of the issue.
Assignments are now going through - we are continuing to investigate the issue.
We are currently investigating the issue
Report: "Lilt platform is running slow"
Last updateIssue resolved itself - some networking related issues in GCP.
A fix has been implemented and we are monitoring the results.
We are currently having issues with Lilt platform performance - Linguists are reporting that platform has been running slow and sometimes down with server error. Please investigate. Thanks.
Report: "Lilt.com is down"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
The Lilt.com is current not accessible.
Report: "Can't assign Linguists"
Last updateThis incident has been resolved.
Our team is currently investigating an issue where users are unable to assign Linguists within the platform.
Report: "Translation Editor page showing a blank page"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Connector Jobs Failing"
Last updateAll connector jobs were failing, returning a "404 Bad URL request" error, for approximately a 30m time window.
Report: "Auto-Propagation overwrites next segment"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Cannot confirm Segment with Tags"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Tags not populating target segment"
Last updateThis incident has been resolved.
When a segment containing tags is confirmed, an error is returned. We are currently investigating this issue.
Report: "Platform Performance Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating reports of platform instability.
Report: "Platform Performance Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue with segment confirmation
Report: "Project ZIP export"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Projects can't be exported in a ZIP format (Delivery > Project ZIP). We are currently investigating this issue.
Report: "Platform Performance Issues"
Last updateThis incident has been resolved.
We have implemented a hotfix to restore platform stability, but will continue monitoring and investigating the issue.
A fix has been implemented and we are monitoring the results.
We are currently investigating the issue.
Report: "Platform Performance Issues"
Last updateThe engineering team has released a hotfix for the issue
We are currently investigating this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are aware of the issue and are looking into the issue.
Report: "Platform Performance Issues"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
Lilt editor is slow and users have reported issues confirming segments. The engineer team is aware and working on a resolution. API Requests and Sign-In are also experiencing degraded performance at this time.
Report: "Platform Performance Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Lilt editor is slow and users have reported issues confirming segments. The engineer team is aware and working on a resolution.
Report: "Slow loading time"
Last updateThis incident has been resolved.
The stability of the platform should now be re-established. We are working on re-enabling the missing statistics on the Jobs.
We have temporarily disabled many statistics on the Jobs to mitigate the issue. This is a short-term measure, and we are now implementing a fix.
Slow loading time on the platform is experienced in general
Report: "Unable to Load Jobs"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Unable to Access Linguist Stats"
Last updateLinguist Stats tab should be displayed as normal.
The team is working on improving the Linguists Stats dashboard. The display will be unavailable while this is being worked on. No data is affected while the page is down.
We are aware of this issue and are working on a fix
Report: "API Documentation unavailable"
Last updateThis incident has been resolved. API documentation can be accessed.
https://lilt.com/docs/api is currently unavailable. Restoration efforts are in-place.
Report: "Homepage unavailable"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Lilt homepage not accessible"
Last updateThis incident has been resolved.
To login on our platform, please follow this link: https://lilt.com/signin
The issue has been identified and a fix is being implemented.
Report: "Platform not loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Site inaccessible – Error 404"
Last updateThis incident has been resolved.
We were affected by Google's global outage. They seem to have fixed the issue and we are monitoring the systems.
Summary: Google Cloud is experiencing issues with Cloud Networking beginning at Tuesday, 2021-11-16 09:53 US/Pacific. Diagnosis: Customers may encounter 404 errors when accessing web pages.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Unable to Sign In to Lilt"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
Issue has been identified and a fix should be released in the next few minutes.