Lilt

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Lilt is currently Operational

Last checked from Lilt's official status page

Historical record of incidents for Lilt

Report: "Google Cloud Platform is Currently Down"

Last update
investigating

GCP, our cloud services provider is currently completely unavailable. This is impacting all LILT Platform operations, resulting in a general service unavailability. We will notify you once GCP service has been restored.

Report: "Login Link on Homepage Not working"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We're currently investigating the issue. Login is still available via direct link at https://lilt.com/signin

Report: "Cannot Add Comments Error"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

Report: "Cannot Add Comments Error"

Last update
resolved

The incident has been resolved. Thank you for your patience and understanding.

monitoring

A fix has been implemented, and we are currently monitoring the results. Thank you.

investigating

We are currently investigating this issue. We appreciate your patience. Thank you.

Report: "Segments APIs – Degraded Performance"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

Report: "Translate API is temporarily unavailable"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

Report: "Platform Degraded Performance"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "LILT Performance Degradation"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified. Please use https://europe.lilt.com/app/home for fast platform usage.

investigating

The problem has been localized to users in Europe. LILT in American and Asia-Pacific is operating normally.

investigating

The LILT platform's performance has degraded with users seeing blank pages and long loading times.

Report: "LILT App pages loading slowly"

Last update
resolved

The latency issue has been resolved and all platform tasks are on schedule. We appreciate your patience

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are committed to resolving this issue promptly and will keep you updated on our progress.

investigating

We are currently investigating this issue.

Report: "OpenXML file exports failing"

Last update
resolved

This issue has been resolved and all exports should work moving forward

monitoring

A fix for this issue has been implemented and we are monitoring to see if this fully resolves the issue.

monitoring

A fix for this issue has been implemented and we are monitoring to see if this fully resolves the issue.

identified

The issue has been identified and a fix is being implemented.

investigating

OpenXML file exports are failing for a subset of customers. The LILT engineering team is working on a fix.

Report: "Pretranslate with OpenAI is not operational"

Last update
resolved

This incident has been resolved.

identified

Instant translation using LILT or any 3rd-party MT provider (OpenAI, DeepL) is operational again. LILT Pretranslate with OpenAI is non-functional and under investigation by our engineering team.

identified

We are continuing to work on a fix for this issue.

identified

We are continuing to work on a fix for this issue.

identified

The use of OpenAI LLMs on LILT is currently not operational. The LILT team has identified the root cause and deploying a resolution.

Report: "Connectors Page - No Connectors Displaying"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

Report: "Job Visibility Problem for Linguists with Agency Translator Role."

Last update
resolved

The incident has been resolved. Thank you.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Some Linguists with "Agency Translator" custom role can't see all their assigned jobs. Our engineering team is working on fixing the issue.

Report: "CAT tool Segment Context performance is degraded"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Terminology is currently unavailable in the CAT tool"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Terminology is currently unavailable in the CAT tool. We are investigating.

Report: "File download not working"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "Connectors Jobs stuck in queued status"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are looking into issues as the connectors jobs are currently stuck in queued status.

Report: "LILT Jobs are not displaying - we are investigating"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "File exports are impaired"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

We are currently investing an issue affecting file exports in the LILT platform.

Report: "We are investigating an issue with display of outdated linguist stats on the LILT platform"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

Reporting of linguist stats information is currently delayed. We are working to identify root cause.

Report: "Batch Translate Degraded"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "Investigating Issue With Linguist Stats"

Last update
resolved

A recent platform issue prevented some linguists stats collection during an outage window. The issue has been resolved, and payouts will be made as scheduled on November 6th in the full amount. LILT will promptly contact affected linguists with details on their payout.

identified

The issue has been identified and a fix is being implemented.

investigating

We are actively investigating an issue with the reliability of Linguist Stats data updates.

Report: "Lilt website 'https://lilt.com/' is down."

Last update
resolved

This incident has been resolved. Lilt website is now up and running.

investigating

We are currently investigating this issue.

Report: "Incident affecting LILT Translate, LILT Create and LILT Manage"

Last update
resolved

This incident has been resolved.

monitoring

The LILT Platform is currently experiencing issues, and users may not be able to access LILT Create, LILT Connect, LILT Translate and/or LILT Manage at this time. Our technical team has identified the issue and is monitoring the fix.

Report: "Lilt platform is not stable."

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are now monitoring the results.

investigating

Lilt platform is still not stable. Lilt Manage is having issues.

Report: "Lilt Platform was down"

Last update
resolved

Job page wasn't loading, but it's now back to normal.

Report: "Assigning linguists and updating due dates for projects is currently down"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

The assignment functions are now operational. We are currently investigating the root cause of the issue.

investigating

Assignments are now going through - we are continuing to investigate the issue.

investigating

We are currently investigating the issue

Report: "Lilt platform is running slow"

Last update
resolved

Issue resolved itself - some networking related issues in GCP.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently having issues with Lilt platform performance - Linguists are reporting that platform has been running slow and sometimes down with server error. Please investigate. Thanks.

Report: "Lilt.com is down"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

The Lilt.com is current not accessible.

Report: "Can't assign Linguists"

Last update
resolved

This incident has been resolved.

investigating

Our team is currently investigating an issue where users are unable to assign Linguists within the platform.

Report: "Translation Editor page showing a blank page"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

Report: "Connector Jobs Failing"

Last update
resolved

All connector jobs were failing, returning a "404 Bad URL request" error, for approximately a 30m time window.

Report: "Auto-Propagation overwrites next segment"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

Report: "Cannot confirm Segment with Tags"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Tags not populating target segment"

Last update
resolved

This incident has been resolved.

investigating

When a segment containing tags is confirmed, an error is returned. We are currently investigating this issue.

Report: "Platform Performance Issues"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating reports of platform instability.

Report: "Platform Performance Issues"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating an issue with segment confirmation

Report: "Project ZIP export"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Projects can't be exported in a ZIP format (Delivery > Project ZIP). We are currently investigating this issue.

Report: "Platform Performance Issues"

Last update
resolved

This incident has been resolved.

monitoring

We have implemented a hotfix to restore platform stability, but will continue monitoring and investigating the issue.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating the issue.

Report: "Platform Performance Issues"

Last update
resolved

The engineering team has released a hotfix for the issue

investigating

We are currently investigating this issue.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

We are aware of the issue and are looking into the issue.

Report: "Platform Performance Issues"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

Lilt editor is slow and users have reported issues confirming segments. The engineer team is aware and working on a resolution. API Requests and Sign-In are also experiencing degraded performance at this time.

Report: "Platform Performance Issues"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Lilt editor is slow and users have reported issues confirming segments. The engineer team is aware and working on a resolution.

Report: "Slow loading time"

Last update
resolved

This incident has been resolved.

identified

The stability of the platform should now be re-established. We are working on re-enabling the missing statistics on the Jobs.

identified

We have temporarily disabled many statistics on the Jobs to mitigate the issue. This is a short-term measure, and we are now implementing a fix.

investigating

Slow loading time on the platform is experienced in general

Report: "Unable to Load Jobs"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

Report: "Unable to Access Linguist Stats"

Last update
resolved

Linguist Stats tab should be displayed as normal.

identified

The team is working on improving the Linguists Stats dashboard. The display will be unavailable while this is being worked on. No data is affected while the page is down.

identified

We are aware of this issue and are working on a fix

Report: "API Documentation unavailable"

Last update
resolved

This incident has been resolved. API documentation can be accessed.

identified

https://lilt.com/docs/api is currently unavailable. Restoration efforts are in-place.

Report: "Homepage unavailable"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

Report: "Lilt homepage not accessible"

Last update
resolved

This incident has been resolved.

identified

To login on our platform, please follow this link: https://lilt.com/signin

identified

The issue has been identified and a fix is being implemented.

Report: "Platform not loading"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating this issue.

Report: "Site inaccessible – Error 404"

Last update
resolved

This incident has been resolved.

monitoring

We were affected by Google's global outage. They seem to have fixed the issue and we are monitoring the systems.

identified

Summary: Google Cloud is experiencing issues with Cloud Networking beginning at Tuesday, 2021-11-16 09:53 US/Pacific. Diagnosis: Customers may encounter 404 errors when accessing web pages.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "Unable to Sign In to Lilt"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are continuing to work on a fix for this issue.

identified

Issue has been identified and a fix should be released in the next few minutes.