Is Lightspeed Systems Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are actively investigating reports that Lightspeed Filter users may be experiencing a filtering error. Our engineering team are working to resolve the issue and will provide another update shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are actively investigating reports that Lightspeed Filter users may be experiencing a filtering error.Our engineering team are working to resolve the issue and will provide another update shortly.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We have identified that a 3rd party outage is causing the issues with SMS message delivery. We will post an update as soon as we have more information.

We are currently experiencing an issue affecting SMS message delivery with Notify. Push notifications and email alerts remain fully operational. Our team is actively working to resolve this and restore full service as quickly as possible. We'll update this page as soon as the issue is resolved. Thank you for your patience

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

Our engineering team has corrected the issue, and we are confirming that all services are functional. Customers can now resume making changes to their SSL Exclusion list. We will continue to monitor the situation and will provide a final update shortly.

Our engineering team has identified the issue and is currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. At this time, we recommend that customers do not make any changes to their SSL Exclusion list until this is resolved. Thank you for your patience and understanding.

We are actively investigating reports that the Lightspeed Systems Filter may be applying only the CIPA-based policy through the FilterAgent for Windows and macOS, instead of the intended organization- or user-specific policies. At this time, we recommend that customers do not make any changes to their SSL Exclusion list until this issue is resolved. Our engineering team is working to resolve the issue and will provide another update shortly.

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

We are actively investigating reports that Lightspeed Filter users may be experiencing a 504 Error or a slow response/loading times from the UI. Our engineering team are working to resolve the issue and will provide another update shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are actively investigating reports that Lightspeed MDM users may be experiencing issues with usability. Our engineering team are working to resolve the issue and will provide another update shortly.

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

Lightspeed response to Google’s changes to YouTube that are impacting the iOS Cloud Proxy and causing a message to prompt requiring logging in to view any videos. Google has recently updated the way their YouTube bot detection works in a way that is inadvertently flagging traffic from our Cloud Proxy as bot traffic. This change requires the end user to log into YouTube to view videos. Lightspeed is currently investigating possible solutions to this issue and is working with the Google team to find an optimal path forward. This only impacts our Cloud Proxy service and does not impact filtering on ChromeOS, Windows, or MacOS. SmartShield is still being validated but does not seem to be impacted.

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

We are actively investigating reports that Lightspeed Filter's Cloud DNS users may be experiencing timeouts when attempting to make a resolution. Our engineering team are working to resolve the issue and will provide another update shortly.

This incident has been resolved.

Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

We are actively investigating reports that Lightspeed Filter's iOS Cloud Proxy users may be experiencing issues navigating Google & YouTube. Our engineering team are working to resolve the issue and will provide another update shortly.

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Digital Insight is currently experiencing a delay in UI reporting. You will not see any data in your UI starting Thursday, June 13, 2024 at 5:30pm EST. This is caused by an issue with a third party partner that they are actively working to resolve. In the meantime, data is still being collected and stored, and the UI will catch up shortly after the issue is resolved. We will continue to post updates as we work towards a resolution. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are actively investigating reports that Lightspeed Classroom users may be experiencing an issue viewing students screens. Our engineering team are working to resolve the issue and will provide another update shortly.

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

We are actively investigating reports that Lightspeed Classroom users may be experiencing degraded performance or slow loading. Our engineering team are working to resolve the issue and will provide another update shortly.

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

We are actively investigating reports that Lightspeed MDM users may be experiencing issues in enrolling new devices. Our engineering team are working to resolve the issue and will provide another update shortly.

This incident has been resolved.

The monitoring mechanisms that we have in place for Lightspeed Alert have revealed an increase in alert volume within our system, which may impact human review response times. Ensuring student safety by reviewing alerts promptly is our top priority. Our team is actively working through the increased alert volume. We appreciate your patience and understanding as we work to resolve this volume increase. Rest assured that your district user interface will still receive all alerts as soon as identified. Should you have any concerns or require immediate assistance, please do not hesitate to contact us. We are here to help and will keep you updated on our progress.

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

We are actively investigating reports that Lightspeed Filter Dashboard may be experiencing latency/slow load times. Our engineering team are working to resolve the issue and will provide another update shortly.

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

We are actively investigating reports of unable to login and intermittent Terms of Service prompts. Our engineering team are working to resolve the issue and will provide another update shortly

This incident has been resolved. All data from December 9-10 should now appear in the platform.

Our engineering team identified an issue causing delays of data reporting in the Digital Insight Platform. We have corrected this issue and all services are functional. Data reporting in the platform for December 9-11 will be delayed over the next 24 hours. By tomorrow morning, all data should be properly reflected in the interface. No data was lost during this incident. Our teams will continue monitoring and will update this page once all data is no longer delayed.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are actively investigating reports that Lightspeed Filter and Classroom users may be experiencing latency, or Website under heavy load errors. Our engineering team are working to resolve the issue and will provide another update shortly.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are actively investigating reports that Lightspeed Filter users may be experiencing "Something went wrong message". Our engineering team are working to resolve the issue and will provide another update shortly

We are actively investigating reports that Lightspeed Filter users may be experiencing "Something went wrong message". Our engineering team are working to resolve the issue and will provide another update shortly

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineering team has identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

We are actively investigating reports that Lightspeed Filter users may be intermittently experiencing "Something went wrong message" while attempting to login. Our engineering team are working to resolve the issue and will provide another update shortly.

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

We are actively investigating reports that Lightspeed MDM users may be experiencing an issue with privileged admin roles and Salesforce sync. Our engineering team are working to resolve the issue and will provide another update shortly.

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

A fix has been implemented and we are monitoring the results.

We have identified an issue with a third party vendor that could cause login and/or latency in Filter and Classroom UI. We have opened a ticket with the vendor and will continue to update as we get more information

We have restored access to download the guardian CSV. Weekly Parent Report emails are currently in process of being generated and delivered.

We have identified an issue causing our Weekly Parent Report emails to be delayed in sending. We are working on resolving this and will send out this week's emails soon. While we work on this issue, Guardian CSVs will be unavailable to download.

This incident has been resolved.

We have seen a small amount of users that have an extended cache on their browser that is improperly holding on to the old domain. Either connecting directly to the new domain or clearing the browser cache will resolve this on its own. It will also naturally clear up as the browser cache expires. https://help.lightspeedsystems.com/s/article/Clearing-Your-Browser-Cache?language=en_US

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

Our engineering team have corrected the issue and we are confirming that all services are functional. However, app install commands may still be delayed. We will continue to monitor the situation and will provide a final update shortly.

We are actively investigating reports that Lightspeed MDM™ users may be experiencing slow page loads and delayed device commands. Our engineering team are working to resolve the issue and will provide another update shortly.

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

We are currently investigating this issue.

We are pleased to inform you that the issue has been resolved and we can confirm that the problem with the third-party vendor has been corrected. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

Our engineering team has moved the affected traffic to a working instance and all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineering team has identified an issue with a third-party vendor that is causing filtering errors for some clients. We are currently moving traffic away from the affected region. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

Our engineering team has corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineering team has identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

We are actively investigating reports that Lightspeed Platform users are experiencing difficulties logging in or searching for users/groups. No data impact or loss has been identified. Our engineering team are working to resolve the issue and will provide another update shortly.

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

Our engineering team has corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

We are actively investigating reports that Lightspeed Platform users are experiencing difficulties logging in or searching for users/groups. No data impact or loss has been identified. Our engineering team are working to resolve the issue and will provide another update shortly.

This incident has been resolved.

An issue has been detected with one of our external service providers, leading to a temporary delay in image processing for Alert. As soon as we have additional information, we’ll promptly provide an update. Once the issue is resolved clients may experience a short term increase in alert volumes

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

We are pleased to inform you that the issue has been resolved and we can confirm that all our systems are now fully operational. As part of our commitment to providing you with the best possible service, we will be conducting an internal investigation of this incident to identify the root cause and make any necessary improvements to our system to prevent or minimize the likelihood of a recurrence in the future. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please reach out to our support team.

Our engineering team have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineering team have identified the issue and are currently working to resolve it as quickly as possible. We will keep you updated with any developments and provide another update shortly. Thank you for your patience and understanding.

We have confirmed that the issue has been resolved and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

All systems set to operational

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that Lightspeed Digital Insight users may be experiencing slow page loads. Our engineers are working to resolve the issue and will provide another update shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating database lookups with archive.lightspeedsystems.com. These lookups are limited to the archive site. Currently, all live submissions can be sent to content@lightspeedsysems.com.

This incident has been resolved and all data has been restored. Thank you for your patience as we resolved this matter.

We are continuing to test a solution that will restore the dashboard data and will provide further updates as they are made available. Thank you for your patience as we investigate this manner.

We are aware that the dashboard and user pane is not currently showing activity from approximately 8:00 PM to 8:00 AM CDT. The data is accurate for any activity occurring after 8:00 AM CDT and we are working to restore the data in the dashboard and user pane. There was no data loss during this time and this is solely a UI visibility issue. If you need immediate access to this data, there was no impact to the Web Activity Log and all traffic from 8:00 PM to 8:00 AM CDT is available by navigating to Reports > Web Activity Log within the relay.school UI.

The service degradation affecting Lightspeed Analytics CatchOn Edition™ was resolved at 7:19 am CST on January 5th, 2023. No additional issues have been seen and we will continue to monitor. Thank you for your patience and understanding while we investigated and resolved this issue. Please continue to monitor status.lightspeedsystems.com for additional updates.

We're currently experiencing degraded performance with the Lightspeed Analytics CatchOn Edition™. CatchOn has been encountering problems as of 1:08pm CST. Users may experience issues with delayed data reporting in the analytics dashboard. Please know our engineering and operations teams are working hard to get everything up and running again. We appreciate your patience as we work to resolve this issue. Please continue to monitor status.lightspeedsystems.com for additional updates.

We have confirmed that the implemented fix by AWS has resolved the issue of intermittent filtering errors. Thank you for your patience as we investigated this matter.

AWS has implemented a fix in their infrastructure and as of 1:04pm CST we are seeing device traffic return to its normal state. We will continue to monitor to ensure resolution. Thank you for your patience while we investigated this matter.

After further investigation, we have confirmed the issue to be with our AWS provider and we are actively engaged with them as they work to resolve the issue. Some clients in the EST/CST time zones may continue to experience intermittent “Oops Request Blocked due to filtering error” pages when filtering Windows, MacOS, and iOS devices. We have confirmed in some cases that refreshing the browser does allow the page to load. Please continue to monitor status.lightspeedsystems.com for further updates.

We are currently investigating an issue with our AWS provider. Some clients in the EST/CST time zones may be experiencing intermittent "Oops Request Blocked due to filtering error" when filtering Windows, MacOS, and iOS devices. Please continue to monitor status.lightspeedsystems.com for further updates.

The previous service disruption identified with one of our 3rd party providers which affected Chrome devices is resolved and returned to its normal state. We appreciate your patience as we worked to resolve this matter.

The previous service disruption identified with one of our 3rd party providers which affected Chrome devices has been resolved and is currently returning to its normal state. We appreciate your patience as we worked to resolve this matter. Please continue to monitor status.lightspeedsystems.com for further updates.

We are investigating a service disruption with one of our 3rd party providers that is impacting connectivity on Chrome devices. We are continuing working towards a resolution and appreciate your patience in this matter. Please continue to monitor status.lightspeedsystems.com for further updates.

The previous service disruption identified with one of our 3rd party providers has been resolved and is currently returning to its normal state. We appreciate your patience as we worked to resolve this matter. Please continue to monitor status.lightspeedsystems.com for further updates.

We have currently identified a service disruption with one of our 3rd party providers that is impacting connectivity for some Lightspeed Filter customers. Additionally, we have identified a service disruption with one of our 3rd party providers that is impacting Lightspeed Alert customers. Customers may experience delays with Alert notifications. We are continuing working towards a resolution and appreciate your patience in this matter. Please continue to monitor status.lightspeedsystems.com for further updates.

We have currently identified a service disruption with one of our 3rd party providers that is impacting connectivity for some Lightspeed Filter customers. We are continuing working towards a resolution and appreciate your patience in this matter. Please continue to monitor status.lightspeedsystems.com for further updates.

The previous service disruption identified with one of our 3rd party providers is resolved and returned to its normal state. We appreciate your patience as we worked to resolve this matter.

The previous service disruption identified with one of our 3rd party providers has been resolved and is currently returning to its normal state. We appreciate your patience as we worked to resolve this matter. Please continue to monitor status.lightspeedsystems.com for further updates.

We have currently identified a service disruption with one of our 3rd party providers that is impacting Lightspeed Classroom Management customers. We are continuing working towards a resolution and appreciate your patience in this matter. Please continue to monitor status.lightspeedsystems.com for further updates.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating issues with the with the Lightspeed MDM™ admin interface. Users may experience intermittent slow page loads. The team will report back as we find more information. Your patience is greatly appreciated. Please continue to monitor status.lightspeedsystems.com for additional updates.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are still investigating issues with the Lightspeed MDM™ admin interface. Users may experience intermittent slow page loads.

We are currently investigating issues with the Lightspeed MDM™ admin interface. Users may experience intermittent slow page loads. The team will report back as we find more information. Your patience is greatly appreciated. Please continue to monitor status.lightspeedsystems.com for additional updates.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Lightspeed Alert™ is currently degraded and experiencing delays. We are currently investigating and appreciate your patience while we work towards a solution.

We have confirmed that the implemented fix by our AWS provider has resolved the issue of intermittent filtering errors. Thank you for your patience as we investigated this matter.

We have identified the root cause of this issue to be with our AWS provider. They have implemented a fix and we will continue to monitor the results to ensure resolution.

After further investigation of reported cases of intermittent errors, some clients in the CST/EST time zone may be experiencing intermittent errors when filtering Windows, MacOS, and iOS devices resulting in an error message of “Oops, unknown is not available because of a filtering error”. This can be temporarily resolved by refreshing the browser. We are working with our AWS partners to identify the root cause in these regions.

This incident has been resolved.

All services have been restored with Lightspeed MDM™ admin interface. Our engineers are actively monitoring the service for any further issues. Please continue to monitor status.lightspeedsystems.com for additional updates.

We are currently investigating issues with the with the Lightspeed MDM™ admin interface. Users may experience intermittent slow page loads. The team will report back as we find more information. Your patience is greatly appreciated. Please continue to monitor status.lightspeedsystems.com for additional updates.

The degraded performance issue with Lightspeed MDM™ has been resolved. No additional errors have been seen and we will continue to monitor for maintained stability. Thank you for your patience and understanding while we investigated and resolved this issue.

We are currently experiencing degraded performance with the Lightspeed MDM™. Users may experience issues with delayed commands on devices after enrollment (particularly app installs). Our engineering and operations teams have identified and taken the necessary action to resolve this issue. We are currently monitoring this issue to ensure the action taken rectified this matter. We appreciate your patience as we work to resolve this issue. Please continue to monitor status.lightspeedsystems.com for additional updates.

This incident has been resolved.

All services have been restored with Lightspeed MDM™ admin interface. Our engineers are actively monitoring the service for any further issues. Please continue to monitor status.lightspeedsystems.com for additional updates.

We are currently investigating issues with the with the Lightspeed MDM™ admin interface. Users may experience intermittent slow page loads. The team will report back as we find more information. Your patience is greatly appreciated. Please continue to monitor status.lightspeedsystems.com for additional updates.

The service disruptions affecting the Lightspeed Filter UI and policy retrieval were resolved at 12 pm CST on August 29th, 2022. No additional errors have been seen and we will continue to monitor. Thank you for your patience and understanding while we investigated and resolved this issue. Please continue to monitor https://status.lightspeedsystems.com for additional updates.

All services have been restored and we are continuing to work with our 3rd-party service provider to ensure stability during this back-to-school period. Our engineers are actively monitoring the service for any further issues.

Following up from our messages last week, we have resolved issues with Lightspeed Filter services. Both UI access and policy retrieval are working as expected. We are continuing to work with our 3rd party service provider to ensure stability during this back-to-school period. Our engineers are actively monitoring the service to mitigate any further issues. We will continue to update you with any new information. Thank you for your patience while our teams worked to resolve this issue. Please continue to monitor https://status.lightspeedsystems.com for additional updates.

We continue to work with our hosting/service provider to remedy the issue we've uncovered. At this time, users may experience slow browsing, potential error messages when navigating the management console, and intermittent issues with devices having a delay in receiving filtering rule changes. This delay averages around 5-10 minutes. Filtering remains functional, though devices that have failed to retrieve their specific user's filtering rules will use their existing rules. If the device has never received filtering rules, it will use a preloaded CIPA compliant ruleset. After a device restarts, this delay may cause the device to not immediately retrieve the organizational rules you have set. The default preloaded CIPA compliant rules will be used until successfully retrieved.

We are continuing to investigate this issue.

Our team identified some underlying issues with our hosting/service provider that are contributing to Lightspeed Filter™ disruptions. We are currently working with both internal and external stakeholders to remedy the issues as quickly as possible. At this time, users may experience slow browsing and potential error messages when navigating the management console. All filtering remains operational. We will report back as events unfold.

From 8:37CDT -10:53CDT Filter customers may have experienced slow page loads and intermittent page errors. The cause has been found/addressed & the issue appears to be resolved. We are currently monitoring the situation and will provide more info as it's received. Thank you for your continued patience.

Please disregard the previous message. Lightspeed Filter™ is still operating as expected as we monitor its progress.

We are currently investigating issues with the with the Lightspeed Filter™ admin interface. Users may experience intermittent slow page loads. The team will report back as we find more information. Your patience is greatly appreciated. Please continue to monitor status.lightspeedsystems.com for additional updates.

We are continuing to monitor the service issue affecting Lightspeed Filter™. Thank you for your patience and understanding while we investigate this issue. Please continue to monitor status.lightspeedsystems.com for additional updates.

We are continuing to monitor the service issue affecting Lightspeed Filter™. Thank you for your patience and understanding while we investigate this issue. Please continue to monitor status.lightspeedsystems.com for additional updates.

We are currently investigating an issue with the Lightspeed Filter™ admin interface. Users may experience slow browsing and potential error messages when navigating the management console. We will report back when we know more. We appreciate your patience as we work to resolve this issue. Please continue to monitor status.lightspeedsystems.com for additional updates.

The service outage affecting Lightspeed Filter™ has been resolved. One of our 3rd party service providers identified and fixed an issue that resolved the service incident. Thank you for your patience and understanding while we investigated and resolved this issue. Please continue to monitor status.lightspeedsystems.com for additional updates.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating an issue with the Lightspeed Filter™ admin interface. Users may experience slow browsing and potential error messages when navigating the management console. *NOTE: Filtering is not affected by this issue. We will report back when we know more. We appreciate your patience as we work to resolve this issue. Please continue to monitor status.lightspeedsystems.com for additional updates.

We have resolved the issue discovered yesterday related to logging new data and have determined there is no observed data loss. Reporting data will take until the weekend to rebuild. We appreciate your patience as we investigated and resolved this matter.

We have been investigating and have identified an incident related to logging new data. Currently, customers are able to log in and there is no impact to the UI. We will update once we know whether there will be an impact to the data that customers see in their UI for the incident period.

We have completed all work to ensure any service that could have been affected or exploited by this vulnerability has been addressed. We have also completed our investigation of the impact on our third-party vendors and determined they are not impacted or have taken appropriate steps to mitigate, update or remove.

A zero-day exploit affecting the popular Apache Log4j utility (CVE-2021-44228) was made public on December 9, 2021. This exploit results in remote code execution (RCE). Lightspeed Systems has reviewed our products and infrastructure and determined none of our client side or SasS product repositories contain any use of this library. Where we utilize an affected service, we have taken steps to mitigate the exploitation of this vulnerability. We are currently investigating the impact on our third-party vendors as well as additional steps we may need to take. Please continue to monitor status.lightspeedsystems.com for additional updates.