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The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

A maintenance will be performed on 03/06/2025 to update a network component between Online Onboarding API and our Payment Platform. This maintenance is following the maintenance done on June 2nd, the goal is to fix the issue permanently.Maintenance start: Tuesday June 3rd, 2025 at 2:00 am (UTC +2)Maintenance end: Tuesday June 3rd, 2025 at 3:00 am (UTC +2)During this brief period, you may experience some inconsistencies or service unavailability (max 10 min)Thank you for your understanding!

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

A maintenance will be performed on 02/06/25 to update a network component between Online Onboarding API and our Payment Platform. Maintenance start: Monday June 2nd, 2025 at 6:00 am (UTC +2)Maintenance end: Monday June 2nd, 2025 at 6:30 am (UTC +2)During this brief period, you may experience some service unavailability (max 10 min) for some Online Onboarding API (authentication part)Thank you for your understanding!

This incident has been resolved.

We are continuing to investigate this issue.

Dear partners, We have been experiencing issues with money out since Monday 12 May 2025. Money outs initiated between 12/05 and 15/05 were sent to the bank yesterday afternoon, but the incident remains unresolved. Our technical team is investigating the point. We expect the service to be back to normal very soon and we will keep you updated. We apologize for the inconvenience. Regards, Lemonway's Payments Team

This incident has been resolved.

Dear partners, We are currently experiencing issues on money out Our technical team is investigating the point. We expect the service to be back to normal very soon and we will keep you udpated. . We apologize for the inconvenience. Regards, Lemonway's Payments Team

This incident has been resolved.

Dear customers, The root cause of the issue has been identified and a fix is on the way. While the fix is deployed, you may suffer from a one minute downtime on your payment endpoints. Unfortunately, this is unavoidable. Thank you for your patience and understanding. Lemonway's Production Team.

Dear partners, We are currently experiencing issues on money out Our technical team is investigating the point.

This incident has been resolved.

Dears, We are experiencing issues with 3DS transactions since 14h15 approximately. Our technical team is investigating the issue.

The incident has been resolved

Since 2025-04-23 2PM CET an error occurred and led to online onboardings staying in pending status (account not validated, wallet not created) Our Team has identified the root cause and is working hard to get things back up and running. We appreciate your patience and we will update you as soon as possible. We are really sorry for the inconvenience it might cause.

Dear customers, After monitoring the situation for the past hours, we can confirm that Dashboard performances went back to a normal state since the beginning of the afternoon. We thank you for your understanding and patience, Lemonway's Production team.

Dear customers, We identified the root cause and fixed it: the Dashboard should be back in its normal state. Our teams will keep monitoring the situation for the next hour before confirming the resolution. Lemonway's Production team.

Dear customers, We identified an issue regarding access and performance issues in the Dashboard. Our teams are currently investigating the situation in order to restore the access as soon as possible. We will keep you updated as soon as we have more information. Lemonway's Production team.

Dears customers, Our partner informs us that the incident has been resolved since 17:11.

Dear clients, One of our PSPs informs us that major perturbations have been noticed on 3DSecure service since 15h17. The point is under investigation.

Dear customers, The issue's root cause has been identified and resolved: updates were made to comply to ciphers changes on Mercanet's end in Sandbox. We thank you for your understanding and patience, Lemonway's Production team.

We are continuing to investigate this issue.

Dear customers, We have identified an issue related to the Webkit URL: https://sandbox-webkit.lemonway.fr/{{environment-name}}/dev/?moneyintoken={{your-token}}. Currently, the users have an error message when trying to reach the payment page. We are working on it to identify the origin of the incident and solve it. We will keep you updated as soon as we have more information. Lemonway's Production team.

Dear customers, The issue's root cause has been identified and resolved. A configuration step was omitted during the maintenance. The new certificate for our API domain name is now updated correctly and has been for the last 30 minutes without any new problem. We thank you for your understanding and patience, Lemonway's Production team.

Dear customers, Following a certificate update performed by our integrator on our application delivery solution, some of you may be getting a TLS/SSL error saying that the certificate for our production API domain name is invalid. It is not affecting everyone but we are working on remediating this as soon as possible. Thank you for your understanding, Lemonway's Production Team.

This incident has been resolved.

Dear Client, Our Acquirer have identified a potential system issue related to authorisation requests. The impact are higher refusal rate on BPCE card payments : especially with a refusal code 05. They are working on it to identify the origin of the incident and solve it. We will keep you updated as soon as we have more information. We apologise for the inconvenience. Regards, Lemonway team

This incident has been resolved.

Dear Partners, We would like to inform you that we are currently experiencing a bug that is causing the electronic signature for SEPA transfers to be unavailable. Our team is actively working to resolve this issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience and understanding during this time. We will keep you updated on our progress and notify you as soon as the issue is resolved. Thank you for your continued support and trust. Best regards, The Lemonway Team

This incident has been resolved.

Dear Partners, We would like to inform you that we are currently experiencing an issue affecting the acceptance of card payments. Our engineers are actively investigating the root cause and are working diligently to resolve the issue as quickly as possible. We fully understand the inconvenience this may cause and want to assure you that restoring service is our top priority. During this time, we kindly ask for your patience and understanding. We truly value your partnership and remain committed to providing the highest level of service. Please rest assured that our team is doing everything necessary to restore full card payment functionality. Thank you for your continued support and trust. Best regards, The Lemonway Team

Dear Partners, Our Acquirer confirmed that the incident is now solved. We confirm that the success rate is back to normal. At this stage, they are monitoring the platform to make sure the authorization request service is back to normal. We see higher refusals for card payments than usual for reason code 57 between 18h50 and 19h50. We are waiting for the root cause details from our acquirer about the incident. Incident is now solved. Regards, Lemonway's team.

Dear Client, Our Acquirer have identified a potential system issue on his acquiring servers related to authorisation requests. The impact are higher refusal rate on card payments : especially with a refusal code 57. They are hardly working on it to identify the origin of the incident and solve it. We will keep you update as soon as we have more information. We apologise for the inconvenience caused. Regars, Lemonway team

This incident has been resolved.

Dear Partners, We are reaching out to acknowledge that we are aware of an issue currently affecting access to the dashboard. Our engineers are working diligently to correct the issue as swiftly as possible. We fully understand the inconvenience this may cause and assure you that resolving this problem is our top priority. While we carry out this work, we ask for your patience and understanding. We value your partnership and commitment. Rest assured that our team is doing everything it can to restore the full functionality of the partner's dashboard. Thank you for your patience and continued support. We appreciate your understanding in this matter.

This incident is now closed. We apologize for any inconveniences caused. Lemonway Customer Support Team

Since yesterday we are facing an incident with our back-office which lead to the impossibility to upload a document on your dashboard. Our teams are aware of this issue and are working to solve it as soon as possible. We apologize for any inconvenience it may cause. Lemonway Customer Support Team

Dear Partners, the dashboard was unavailable today between 5:03pm and 5:48pm. The issue is now fixed. We apologize for the inconvenience.

Since 4:30pm, the payment acceptance rate is back to normal. Some transactions were in timeout error since Sunday Dec 15th 7:40am. The root cause has been identified on a network appliance. We apologize for the inconvenience. Happy Christmas time to all.

At 3:30pm we will perform a maintenance on part of the internal network. Machines are redundant, no impact expected.

The investigation continues both at network and application levels. We may need to modify the internal network of our infrastructure with the minimum external impact.

We are continuing our investigation to find the root cause of lower performance impacting payment acceptance rate.

Following platform migration (December 15th at 7:40am CET), performance has not reached prior standards yet. We observe lower performance impacting payment acceptance rate. Tech team is working closely with our hosting provider to identify the origin of this incident.

The incident has been resolved. Webkit was not working properly from 8:33PM CET and 9:42PM CET. We apologize for the inconvenience.

From 8:38PM CET an error occurred and led to unavailability of webkit. Our Team is working hard to get things back up and running. We appreciate your patience and we will update you as soon as possible. We appreciate your patience and we will update you as soon as possible.

This incident has been resolved.

We are currently facing an issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

This incident has been resolved.

We are currently facing a bank statement issue on BNP FR impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

This incident has been resolved.

We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding incoming transfers to Barclays Italians and Germans accounts. We are really sorry for the inconvenience it might cause.

This incident has been resolved.

We are currently facing an issue impacting our crediting processes This issue impacts incoming operations & associated unpaid received this morning. Therefore, the treatment of this incoming operations will be delayed until Monday morning: - Incoming transfers - Direct Debit - Checks - Unpaid concerned We are sorry for any inconvenience this may cause you. Regards, Lemonway’s team

This incident has been resolved.

We are currently facing an issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

This incident has been resolved.

We are currently facing an issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

This incident has been resolved.

We are currently facing an issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating the incident affecting our sandbox API

This incident has been resolved.

We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

Automatic processing has been completed.

We are currently facing an issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

This incident has been resolved.

We are currently facing an issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

This incident has been resolved.

We are currently facing an issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

This incident has been resolved.

We are currently facing an issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

This incident has been resolved.

We are currently facing a minor issue impacting our manual crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - Chargebacks - Money Out We are really sorry for the inconvenience it might cause.

This incident has been resolved.

We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

This incident has been resolved.

We are continuing to work on the issue and pending lists may be delayed.

We are currently facing a minor issue impacting our manual crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

after monitoring since the fix no further issues have been observed. thank you for your patience

the issue with the database cluster has been resolved, but we will continue to monitor the situation during the coming hours.

engineers are actively working on the DB issue we will update with progress as soon as possible

dear clients, unfortunately some of you are experiencing intermittent latency with all functions; this is limited to 1 database cluster and only some clients. work is currently underway to resolve this issue as soon as possible.

Dear customers, We are finally able to close this incident for good. We made sure with our hosting provider that overall performances in our infrastructure are stable. We thank you again for your patience and understanding. Lemonway's Production Team.

Dear customers, We are still closely monitoring the situation but we are confident we will be able to close this incident very soon. Thank you, Lemonway's Production Team.

Dear customers, While production and sandbox are operational and stable, we are still closely monitoring for any sign of regression in our infrastructure. We will set this incident to a resolved state once we are absolutely sure everything is back to normal. Thank you, Lemonway's Production Team.

Dear customers, Following the maintenance performed today at our hosting provider's datacenter, I am happy to announce that our Sandbox platform is back online & operational, and so are your testing environments. For that reason, we are also switching our API, Backoffice and Webkit components from "degraded performances" back to "operational". We will keep closely monitoring our infrastructure in the coming days to insure the situation is definitely stable but we already have some promising & reassuring elements. Thank you for your patience and understanding. Lemonway's Production Team.

Dear customers, Our hosting provider was finally able to provide a date for the resolution of the ongoing incident : at the latest, the maintenance will be performed during next Tuesday, 13-03-2024. While we have managed to stabilize performances for our production environment, the Sandbox environment will have to remain powered off until we are sure the situation has returned to normal. Rest assured we will keep monitoring production over the course of the week-end and we will be reactive if anything out of the ordinary happens. We thank you for your patience and understanding, Lemonway's Production Team.

Dear customers, While the cause of the incident has been identified, our hosting provider is still in talks with its hardware supplier to get a confirmed date to receive the replacement parts and start the maintenance. As usual, we will continue updating this incident as soon as we have more details to provide. We apologize for the inconvenience and we thank you for your patience. Lemonway's Production Team.

Dear customers, While our hosting provider is still actively trying to resolve the issue, we managed to stabilize our production platform performances. We were also able to manage crediting and pending lists for today. Rest assured we will update this incident when we have more details to provide. We thank you for your patience and understanding, Lemonway's Production Team.

Dear customers, The problems we are facing with our hosting provider are unfortunately still ongoing. I regret to inform you we are facing even more problems than yesterday and you should expect some delays in crediting and pending lists being processed. This will be treated as our main priority as soon as access to theses services are restored. Incidentally, I am also switching our Sandbox platform to degraded performances as it is also impacted by these problems. Thank your for your patience, Lemonway's Production Team.

Dear customers, The investigation by our hosting provider is still ongoing. As promised, we will update this incident as soon as we know more. Thank you for your patience and understanding. Lemonway's Production Team.

Dear customers, Our hosting provider is still reviewing the issue but the situation has already started to improve. As usual, we will keep monitoring the situation closely until we know for sure it is resolved. Thank you for your patience, Lemonway's Production Team.

Dear customers, Following the incident that occurred last Saturday, unfortunately we have to switch our production environment back to a "degraded performances" state. We are still suffering from an internal infrastructure problem and our hosting provider is actively working on identifying its cause and a solution. Your systems may get timeouts when contacting our API endpoints (on all methods) or witness slowness when trying to load your Dashboard. We will update this incident as soon as we have more details to provide. Again, we are very sorry for the inconvenience and hope this gets resolved in a timely manner by our hosting provider. Thank you, Lemonway's Production Team.

Dear customers, The situation is back to normal. Both production & sandbox environments are now fully functional. Transactions have resumed and your Dashboard accesses are available. We will keep monitoring the situation closely during the rest of the week-end in case the problem should appear again. Again, we are sorry for the inconvenience. Lemonway's Production Team.

Dear customers, Our hosting provider has identified the problem and is currently working on fixing it. The situation is already starting to improve. We will keep updating this incident when we have more details to provide. Lemonway's Production Team.

Dear customers, We are currently facing performances issues with our hosting provider. We are still investigating the root cause of the issue. This may impact creating transactions and/or prevent you from accessing your Dashboard. In the meantime, in order to try and retrieve stable performances, our Sandbox platform has been completely shutdown until further notice. We apologize for the inconvenience and we will do our best to identify and remediate the source of the issue as soon as possible. Thank you for your comprehension. Lemonway's Production Team.

after closely monitoring the situation, there has been no further occurrences of the issue.

the fix has been deployed and we will continue to monitor the situation. thank you for your patience

The issue has been identified and the fix is in progress. we will update with progress shortly thank you for your patience

Dear clients, we are investigating an issue where some clients are unable to successfully authenticate using 2FA to our dashboard. we have no further details at this time to share. We appreciate your patience and we will update you as soon as possible.

This incident has been resolved.

We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are currently facing an issue impacting our crediting processes delay. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

This incident has been resolved.

Incident mostly resolved, bank still affected: Banque Populaire (including PayByBank operations from 18/01/2024)

Gradual restoration of service (receipt and processing of transactions via BNP FR)

We have identified the source of the incident and are working to resolve it.

We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

Dear Partners, We are pleased to announce that the earlier disruption in payment processing has been resolved. Our banking partners have confirmed the normalization of their authorization flow as of 1:20 PM, which our payment flow monitoring teams have verified. Please note that this incident was isolated to card payments only. All services are now fully operational, and transactions are proceeding as expected. We appreciate your patience and understanding while we addressed this matter and apologize for any inconvenience caused. Thank you for choosing Lemonway. Best regards, The Lemonway Team

Dear Partners, We are currently addressing a service interruption that affects the finalization of payment transactions. This disruption is due to an external incident with one of our banking partners, which began today at 11:56 AM. As a result, some users may encounter difficulties with payment confirmations. Our team is working diligently with the involved parties to resolve this matter promptly. We are committed to ensuring the reliability of our services and will provide updates as they become available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. For continuous updates, please monitor this page. Kind regards, The Lemonway Team

Dear Partners, We are pleased to announce that the earlier reported issue affecting the API endpoints `v2/moneyouts` and `v2/moneyouts/iban` has been successfully resolved. Our infrastructure team has implemented a fix to the connection with the IBAN service, and all affected services are now operating optimally. Incident Details: - Incident Start: September 20, 16:50 - Incident End: September 21, 15:40 Resolved Services: - Money Out API - IBAN Verification Services We apologize for any inconvenience that this issue may have caused and appreciate your patience as we worked to resolve it. If you experience any further issues, please do not hesitate to contact us. Thank you for your continued partnership. Best regards, The Lemonway Team

Dear Partners, We are currently investigating reports of API slowdown affecting the following endpoints: - `v2/moneyouts` - `v2/moneyouts/iban` The slowdown results in API calls taking more than 20 seconds to complete. We have identified that the issue also affects our IBAN verification services. Current Actions: - Our technical team is actively investigating the cause of the performance degradation. - Further updates will be provided as we have more information. Affected Services: - Money Out API - IBAN Verification Services We apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this issue promptly. Regards, The Lemonway Team

Chers partenaires, Nous tenions à vous informer rapidement de la récente perturbation survenue ce matin au niveau de l'un de nos clusters de base de données. Le problème est résolu depuis 12h20. Nous sommes conscients de l'impact que cela a pu avoir sur vous, et nous nous excusons sincèrement pour les désagréments causés. Nous avons également renforcé provisoirement les ressources de ce cluster en attendant de trouver la cause sous-jacente et d'apporter une solution permanente. N'hésitez pas à nous contacter si vous avez des questions. Cordialement, L'équipe Lemonway --- Dear Partners, We wanted to inform you promptly about the recent morning disruption on one of our database clusters. The problem has now been solved since 12:20 p.m. We are aware of the impact this may have had on you, and we sincerely apologize for any inconvenience caused. We have also temporarily bolstered the resources of this cluster while we investigate the underlying cause and work on a permanent solution. Please do not hesitate to contact us if you have any questions. Sincerely, The Lemonway Team

Chers partenaires, Nous vous informons que nous constatons actuellement des ralentissements pouvant affecter votre utilisation de nos API et du dashboard. En attendant le retour à la normale, nous vous conseillons d'augmenter le délai de "timeout". Nos équipes techniques sont pleinement mobilisées pour le rétablissement du fonctionnement normal du service aussi rapidement que possible. Nous vous tiendrons informés de l'évolution de la situation. Cordialement, L'équipe Lemonway --- Dear Partners, We want to inform you that we are experiencing slowdowns that may affect your use of our APIs and dashboard. While we work to restore regular service, we recommend that you increase the "timeout" delay. Our technical teams are fully mobilized to restore regular service quickly. We will keep you updated on the progress of the situation. Best regards, The Lemonway Team

This incident has been resolved.

A fix has been implemented, and we are monitoring the results.

We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

This incident has been resolved.

Our service provider is in the process of resuming service, and we expect full service to resume around 11am.

We have identified the source of the problem, which is linked to our external provider. We are in the process of resolving it.

We are currently investigating this issue. We are currently facing an issue impacting our crediting processes This issue impacts incoming operations & associated unpaid received this morning : - Direct Debit - Checks - Unpaid concerned We are sorry for any inconvenience this may cause you. Regards, Lemonway’s team

This incident has been resolved.

We are currently facing a bank statement issue impacting our crediting processes. As a result, you might experience a delay regarding : - Incoming transfers - SDD - Checks - Chargebacks We are really sorry for the inconvenience it might cause.

This incident has been resolved.

Dear Client, We would like to inform you that scheduled external maintenance by one of our technical acceptance card providers is planned for July 19, 2023, from 12:30 AM to 2:00 AM. This external maintenance is necessary to ensure the proper functioning of our card acceptance services and systems. During this maintenance window, there will be expected functional impacts with limited duration: 1. From 1:00 AM to 1:40 AM: The payment page display may experience disruptions, potentially resulting in users being unable to make payments. 2. From 1:00 AM to 1:10 AM: The following functionalities may be affected, and you may experience failures with error code 99-- on your Lemonway Dashboard: - APIV2 calls: moneyins_cardwebinitpost, moneyins_direct3dinitpost, moneyins_cardrebill, moneyins_cardsubscriptionpost, moneyins_carddirect3dconfirmput, moneyins_validateput, refundput. - APIv1 calls: moneyinwebinit, moneyin3dinit, MoneyIn3DConfirm, MoneyInWithCardId, MoneyInValidate, RefundMoneyIn, RefundMoneyInCreate. We kindly ask you not to initiate recurring payments during this maintenance period. We apologize for any inconvenience this may cause. Best regards, The Lemonway Team --- Cher client, Nous tenons à vous informer qu'une maintenance externe programmée par l'un de nos prestataires techniques d'acceptation de cartes est prévue le 19 juillet 2023, de 00h30 à 02h00. Cette maintenance externe est nécessaire pour assurer le bon fonctionnement de nos services d'acceptation de cartes et de nos systèmes. Pendant cette période de maintenance, des impacts fonctionnels sont prévus avec une durée limitée : 1. De 1h à 1h40 : L'affichage de la page de paiement peut rencontrer des perturbations pouvant entraîner l'impossibilité pour vos utilisateurs de réaliser un paiement. 2. De 1h à 1h10 : L'ensemble des fonctionnalités suivantes pourrait être impacté, et vous pourriez constater des échecs avec le code d'erreur 99-- sur votre tableau de bord Lemonway : - Appels APIV2 : moneyins_cardwebinitpost, moneyins_direct3dinitpost, moneyins_cardrebill, moneyins_cardsubscriptionpost, moneyins_carddirect3dconfirmput, moneyins_validateput, refundput. - Appels APIv1 : moneyinwebinit, moneyin3dinit, MoneyIn3DConfirm, MoneyInWithCardId, MoneyInValidate, RefundMoneyIn, RefundMoneyInCreate. Nous vous invitons à ne pas initier de paiements récurrents pendant cette période de maintenance. Nous nous excusons pour tout désagrément que cela pourrait causer. Cordialement, L'équipe Lemonway

Cher Partenaire, Nous sommes heureux de vous annoncer que l'incident survenu hier a été résolu avec succès. Tous les doublons ont été identifiés et les régularisations nécessaires ont été effectuées pour la plupart. Notre service client prendra contact individuellement avec vous en cas de régularisation nécessaire qui n'aurait pu être effectuée. L'origine de cet incident a été identifiée dès hier matin, et les ajustements techniques nécessaires ont été réalisés. Vous constaterez que les traitements des virements entrants de ce matin ont pu être effectués sans problème. Votre satisfaction et la qualité de notre service sont notre priorité absolue. Nous vous remercions de votre patience et de votre compréhension pendant cette période. Si vous avez des questions supplémentaires ou des préoccupations, n'hésitez pas à nous contacter. Nous sommes là pour vous aider. Merci encore pour votre coopération et votre confiance. Cordialement, L'équipe Lemonway ------------------------------------------------------------------ Dear Partner, We are pleased to announce that the incident that occurred yesterday has been successfully resolved. All duplicates have been identified, and the necessary corrections have been made for the majority of cases. Our Customer Care team will reach out to you individually if any necessary adjustments could not be made. The root cause of this incident was identified yesterday morning, and the necessary technical adjustments were promptly implemented. You will observe that the processing of incoming transfers this morning has been carried out smoothly. Your satisfaction and the quality of our service are our top priorities. We appreciate your patience and understanding during this period. If you have any additional questions or concerns, please do not hesitate to contact us. We are here to assist you. Thank you again for your cooperation and trust. Best regards, The Lemonway Team

Cher Partenaire, Nous souhaitons vous fournir une mise à jour concernant l'incident que nous avons connu plus tôt dans la journée. Nous sommes heureux de vous informer que nous avons traité l'intégralité des doublons et avons pu procéder aux régularisations afin de les annuler pour 95% des opérations concernées par cet incident. Notre équipe a travaillé avec diligence pour résoudre ces problèmes et nous sommes satisfaits des progrès réalisés jusqu'à présent. Cependant, nous tenons à vous informer qu'il reste encore 5% des opérations où nous travaillons activement à leur résolution. Nous sommes conscients de l'importance de résoudre ces cas restants et nous mettons tout en œuvre pour y parvenir dans les plus brefs délais. Nous comprenons que cet incident a pu causer des désagréments et nous tenons à vous assurer que nous restons engagés à minimiser tout impact sur vos opérations et à fournir une résolution complète. Nous vous remercions de votre patience et de votre compréhension pendant cette période. Votre partenariat est précieux pour nous et nous mettons tout en œuvre pour vous offrir le meilleur service possible. Si vous avez des questions supplémentaires ou des préoccupations, n'hésitez pas à nous contacter. Nous sommes là pour vous aider. Merci encore pour votre coopération et votre confiance. Cordialement, L'équipe Lemonway ------------------------------------------------ Dear partner, We want to provide you with a comprehensive update regarding the incident we experienced earlier today. We are pleased to inform you that we have completed the identification of all duplicates and were able to proceed with the necessary corrections to cancel them for 95% of the operations affected by this incident. Our team has worked diligently to resolve these issues, and we are satisfied with the progress made so far. However, we want to inform you that there are still 5% of operations where we are actively working on their resolution. We know the importance of resolving these remaining cases and are doing everything in our power to address them as quickly as possible. We understand that this incident may have caused inconvenience, and we want to assure you that we remain committed to minimizing any impact on your operations and providing a complete resolution. Thank you for your patience and understanding during this time. Your partnership is valuable to us, and we are dedicated to providing you with the best possible service. If you have any additional questions or concerns, please don't hesitate to contact us. We are here to assist you. Thank you again for your cooperation and trust. Best regards, [Your name]

Dear Partner, We wish to bring to your attention that we are currently experiencing a technical issue with the daily processing of incoming operations. This may potentially result in operations being duplicated in your account. Our technical team is actively investigating this matter and taking necessary steps to rectify the issue. We are performing data cleanup and making necessary corrections where required. Rest assured, we are committed to resolving this as quickly as possible to ensure minimal disruption to your operations. Given this situation, we strongly recommend not to initiate "Money Out" on accounting flows this morning. Furthermore, if Peer-to-Peer (P2P) operations are not automatically processed on your end, please refrain from manually launching your internal processes to avoid potential inconsistencies. We apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time. We will continue to update you with any significant developments regarding this matter. Should you have any questions or concerns, please do not hesitate to contact our customer service team. --- Cher(e) Partenaire, Nous souhaitons vous informer que nous rencontrons actuellement un problème technique avec le traitement quotidien des opérations entrantes. Cela peut potentiellement entraîner une duplication des opérations sur votre compte. Notre équipe technique enquête activement sur cette question et prend les mesures nécessaires pour rectifier le problème. Nous effectuons un nettoyage des données et apportons les corrections nécessaires le cas échéant. Soyez assuré que nous nous engageons à résoudre ce problème le plus rapidement possible pour garantir un minimum de perturbations à vos opérations. Compte tenu de cette situation, nous vous recommandons fortement de ne pas initier de "Money Out" sur les flux comptables ce matin. De plus, si les opérations Peer-to-Peer (P2P) ne sont pas automatiquement traitées de votre côté, veuillez vous abstenir de lancer manuellement vos processus internes pour éviter d'éventuelles incohérences. Nous nous excusons pour tout désagrément que cela pourrait causer et apprécions grandement votre patience et votre compréhension pendant cette période. Nous continuerons de vous tenir au courant de tout développement significatif concernant ce problème. Si vous avez des questions ou des préoccupations, n'hésitez pas à contacter notre équipe du service client.

This incident has been resolved.

We are currently facing an issue impacting our crediting processes This issue impacts incoming operations & associated unpaid received this morning. Therefore, the treatment of this incoming operations will be delayed until Monday morning: - Incoming transfers - Direct Debit - Checks - Unpaid concerned We are sorry for any inconvenience this may cause you. Regards, Lemonway’s team

This incident has been resolved.

We are currently facing an issue impacting our crediting processes This issue impacts incoming operations & associated unpaid received this morning. Therefore, the treatment of this incoming operations will be delayed until Monday morning: - Incoming transfers - Direct Debit - Checks - Unpaid concerned We are sorry for any inconvenience this may cause you. Regards, Lemonway’s team