Historical record of incidents for Leadpages
Report: "System Outage"
Last updateWe are currently investigating a system outage that is affecting users' ability to log into their accounts and serve published assets, including assets through our Wordpress plugin. We will provide updates as soon as information is available.
Report: "Leadpages Emails Not Sending"
Last updateWe are happy to report the incident is now resolved! Thank you for your patience.
We are currently investigating an issue affecting our email sending functionality. This issue impacts Lead Notifications, Lead Magnets, and account updates like password reset links and sub-account/user creation. We are working to resolve it as quickly as possible and will provide further updates shortly. Thank you for your patience.
Report: "Issue Updating/Publishing Assets"
Last updateWe are happy to report that this issue is now resolved. Thank you for your patience during this time.
We're seeing improvements after releasing several fixes but we're continuing to closely monitor.
We are continuing to work on a fix for this issue.
We’ve identified the cause of the issue affecting asset updates and publishing. Our team is actively working on a fix, and we’ll keep you updated as we progress. Thank you for your continued patience.
We're currently investigating an issue affecting the updating and publishing of assets. Our team is actively working to resolve the problem as quickly as possible. Thank you for your patience.
Report: "Issue loading lading pages and websites in the builder"
Last updateOur testing confirms that this issue with accessing assets while in the builder appears to be resolved. Thank you for your patience.
We're currently investigating issues with loading landing pages and websites from within the platform. Published assets are working as expected. We'll update with more information as we have it. Thank you for your patience.
Report: "System Outage"
Last updateWe are happy to report that this issue is now resolved. Thank you for your patience during this time.
We are still investigating the root cause of this outage and will update again as more information becomes available. Thank you for your patience.
We are currently investigating a system outage that is affecting users' ability to log into their accounts and serve published assets. We will provide updates as soon as information is available.
Report: "Issue displaying leads in the Leads Library"
Last updateWe've seen no reoccurrence of the issue in a number of hours so we are calling this resolved. Thank you for your patience and if you have any issues or questions, please reach out to support@leadpages.com
We are seeing the leads library return to normal. We will continue to monitor the situation and we'll update again once we're sure it's resolved fully.
We're continuing work to fully identify the issue and apply a fix. Thank you for your patience.
We're currently having intermittent issues with showing our leads library. This currently only affects displaying the lead information and leads are still being captured. Alternatively, downloading your leads directly in the builder also still works. We appreciate your patience while we work to resolve this.
Report: "Issue with serving pages"
Last updateWe've resolved the issue with our page serving platform and all published pages and sites should be available. Thank you for your patience while we worked to resolve this.
We are currently experiencing an issue with our page serving platform, which affects our ability to display published assets. We are working to mitigate the issue as quickly as possible. We will provide more updates as they are available.
Report: "Issues with AI Engine content generation"
Last updateThe issue with generating AI Engine content has been resolved. Thank you for your patience and understanding.
We're currently experiencing intermittent issues with our AI platform. You may receive errors when trying to generate AI content. If you do receive an error, you should not be charged any credits. We will provide an update as soon as we have more information. Please don't hesitate to reach out to our support team with any questions.
Report: "Live Support Chat Offline"
Last updateThe issue with our live chat has been resolved and chat is available again.
We have updates from our chat provider that they are working to restore live chat. In the meantime, please reach out to us at support@leadpages.com for any support questions.
Our live support chat has gone offline and we're currently looking into a resolution with our chat provider. Please reach out to us at support@leadpages.com for any support questions. We'll provide updates here as soon as we have them.
Report: "Issue serving published assets"
Last updateWe can confirm this issue is now resolved. Thank you again for your patience!
Our engineering team is seeing improvement but not quite resolved on our end so we will continue to monitor the issue. We will provide another update when we have a resolution. Thank you for your continued patience.
Our engineering team is actively making changes in an effort to mitigate this intermittent issue. As such, you may see things begin to improve. We will provide another update when we have more details. Thank you for your continued patience.
Our engineering team continues to investigate the issue and work on possible solutions. We appreciate your patience and understanding. We'll have updates as things progress.
We are currently experiencing issues which affect our ability to serve published assets. You may experience this as not seeing updates on your live pages or being unable to load your page. We will provide updates as they become available.
Report: "Slow page loading"
Last updateWe're happy to report this issue is now resolved. Thank you for your patience and understanding while we worked to resolve this.
We are continuing our mitigation which has kept things stable for most of the day. However, the issue is not fully resolved and may continue through the night. We expect performance to stay at current levels until we fully resolve the issue. We will provide updates tomorrow (May 22) or if we fully resolve before then. Thank you for your patience.
We are aware of an issue that is currently causing pages to load slowly. Mitigation efforts are underway and you may experience slow page loading until that mitigation is applied. We will provide another update upon completion of our mitigation.
Report: "Page Serving outage"
Last updatePage serving has returned to normal levels and we're calling this resolved. Thank you for your patience while we worked to resolve this issue.
We are still actively monitoring and working towards a resolution for this issue. We'll have more updates as things progress. Thank you for your patience.
We are currently experiencing issues which affect our ability to display lists of created assets in accounts or serve published assets. We will provide updates as they become available.
Report: "Issues with published pages and sites loading"
Last updateThank you for your patience. We're confident the issue has now been resolved. We will continue monitoring but we'll considering this resolved at this time. Please reach out to our support at support@leadpages.com if you have any questions or concerns!
We're currently investigating intermittent issues with published pages and sites not appearing and experiencing slow loading. We're working on mitigation steps currently and we will update once we have confidence the issue is fully resolved. Thank you again for your patience.
Report: "Intermittent issues with pages published through Wordpress plugin"
Last updateWe're happy to report this issue is now resolved. We will continue to monitor stability and if you are still experiencing issues of any kind, please reach out to support@leadpages.com so we can further investigate. Thank you for your patience and understanding while we worked to resolve this.
We sincerely apologize for any inconvenience this has caused and we want you to know our team is working around the clock to resolve this issue. We’re in the process of testing several solutions and we'll have updates if anything develops. Our support team is completely briefed on this issue and may be able to provide additional workarounds and advice as our engineers uncover new solutions. Please reach out to support@leadpages.com or contact us through the support options located in your account if you have any questions or concerns. We'll update as more information becomes available.
We sincerely apologize for the inconvenience this has caused and our team is working diligently to resolve the issue ASAP. In the meantime, we recommend pausing any paid campaigns that are directing users to the affected assets. If you have any questions or concerns, please reach out to support@leadpages.com or contact us through the support options located in your account. Our support team is standing by to assist you in any way they can. We thank you for your patience and will update you as soon as the problem is fixed.
We are currently investigating an issue with landing pages published through our Wordpress plugin. Some pages are intermittently showing a cURL or critical error. Pop-ups and alert bars are functioning as normal. We'll update as soon as we have more information.
Report: "Pages published through Wordpress plugin showing cURL error"
Last updateThis incident has been resolved. Thank you again for your patience!
We are seeing improvements with pages published through the Wordpress plugin and we're currently unable to reproduce any request failures. We are still actively monitoring this issue and will update as soon as it's fully resolved.
We're currently investigating an issue with landing pages published through our Wordpress plugin showing a cURL error. Pop-ups and alert bars are functioning as normal. Thank you for your continued patience and we’ll update as soon as we have more information.
Report: "Issue regarding displaying pages, sites and other assets."
Last updateWe have confirmed our systems have returned to normal and this incident is now resolved. Thank you for your patience!
We are currently experiencing issues which affect our ability to display lists of created assets in accounts or serve published assets. We will provide updates as they become available.
Report: "Trouble processing payments."
Last updateWe're happy to report the billing related issues have been resolved. Thank you for your patience and if you have any questions, please reach out to support@leadpages.com
We are currently investigating billing related issues. This affects both changing plans and purchasing new subscriptions. We are working with our partners to resolve this as quickly as possible. We’ll provide updates as they become available.
Report: "Landing pages and sites published to the Leadpages Domain are producing an error."
Last updateWe want to thank you all for your patience and understanding. We have confirmed with our partners and our own testing that this issue is now resolved. Your pages, sites, and pop ups will load as expected. Please reach out to our support at support@leadpages.com if you continue to have any issues!
We appreciate your patience as we work with our partners to resolve this issue as quickly as possible. In the meantime, we continue to recommend publishing sites and landing pages to the leadpages.co domain, or a custom domain connected to your Leadpages account. On-page pop-ups will not function properly until this issue is resolved. We'll update as soon as we know more.
Our team continues to work to resolve the issue with assets published to our lpages.co domain. In the meantime, we have a workaround. Your assets are also published on the leadpages.co domain as well. Simply replace lpages.co in your URL's with leadpages.co to see your pages. We are working with our partners and will have more updates once we fully resolve the issue. In the meantime, your pages are live on the leadpages.co domain.
Our engineering team continues to work towards a resolution for the issue with published assets. We'll be sure to update as soon as we know more. Once again, we thank you for your patience.
We continue to work towards a resolution for the issue with assets loading on Leadpages and through our WordPress plugin. We will provide an update as soon as we have more information. Thank you for your patience.
We are still investigating an issue with landing pages and sites published to the Leadpages Domain and pages published through the WordPress plugin. Our engineering team continues to work with our hosting partner Google and we will update as soon as we know more.
We are currently experiencing an issue with assets published to the Leadpages Domain. This issue produces a "This site can't be reached" error. Our engineering team is investigating and we will update once we have more information.
Report: "Issue with using preview in our builder"
Last updateWe have confirmed this issue is now resolved and preview is working as expected. Thank you for your patience.
We are continuing to investigate this issue.
We're currently experiencing an issue previewing pages or sites while inside the builder. This error does not affect published sites or pages. We're continuing to investigate and will update once we have more information
Report: "Issue with pages published through our wordpress plugin"
Last updateWe've done further testing and we are no longer able to reproduce the issue with wordpress publishing. We're going to call this issue resolved. Please feel free to contact us at support@leadpages.com if you have any questions or concerns.
Our engineering team is continuing to work to a complete solution. While the issue is not completely resolved, we are seeing that it is happening less often. We'll continue to work to a full resolution and will update once we have that deployed and tested. Thank you for your patience.
We're continuing to investigate the cause of the wordpress issue. In the meantime, we suggest turning on caching as outlined here: https://support.leadpages.com/hc/en-us/articles/227388388-WordPress-Plugin-FAQs-and-Troubleshooting-Guide#manage-caching We will update when we have more information for you. Thank you for your patience.
We're currently investigating an issue with pages published through our wordpress plugin. These pages intermittently produce a "critical error". Our engineers are investigating the issue. As the issue is intermittent, you can temporarily resolve it by refreshing the page in question or turning on page caching in the plugin. Please see our article here regarding caching. https://support.leadpages.com/hc/en-us/articles/227388388 We will update this message once we have more information.
Report: "Issue with Calendly pop-ups"
Last updateCalendly has also pushed out a further fix on their end so we're considering this resolved. Thank you for your patience.
We've received some reports that the Calendly pop-up click events on Leadpages sites and landing pages are no longer working. Calendly recently updated their API and that seems to be impacting some of our users. To apply the fix we have in place, you’ll simply need to republish the page or site containing your Calendly pop-up. Open the affected page in the builder and click “Update” in the top right corner to republish the page and fix your Calendly booking form. We’ve also reached out to Calendly to make them aware of the situation to help ensure there are no more problems moving forward.
Report: "Issues with our hosting provider affecting use of our application"
Last updateOur hosting provider has indicated this issue has resolved.
We are aware of an issue with our hosting provider causing our website, order page, landing page and site builder, pop-ups and alert bars to not function properly. Leads will still be collected during this time. Our engineering team continues to investigate and we will provide updates as soon as we can.
Report: "Degraded Builder Performance"
Last updateOur monitoring shows we can confidently call the issue resolved. Thank you for your patience and if you have any questions, please reach out to support@leadpages.com
We've currently identified the issue and working on implementing a fix. Thank you for your patience!
We are continuing to investigate this issue.
We are investigating an issue that is slowing our page builders’ ability to create, duplicate, or update existing pages, resulting in publishing delays. Published assets will continue to function, and leads will still be collected during this time. We are actively investigating this issue and will provide updates as they become available.
Report: "Intermittent Publishing Issues"
Last updateOur monitoring shows we can confidently call the issue resolved. Thank you for your patience and if you have any questions, please reach out to support@leadpages.com
We are aware of an issue that is intermittently slowing our builders ability to duplicate or update existing pages, and is increasing publishing times. Published assets will continue to function, and leads will still be collected during this time. We are investigating this issue and will provide updates as they become available.
Report: "Trouble opening assets in builder"
Last updateOur monitoring shows we can confidently call the issue resolved. Thank you for your patience and if you have any questions, please reach out to support@leadpages.com
We are beginning to see success with opening assets without being logged out. We will continue to monitor this issue and will provide updates as they become available.
We are continuing to investigate this issue.
We are currently investigating an issue that is causing users to be logged out of their accounts when opening assets in the builder. Published assets are not affected, and are opt-ins are still being collected. We will provide more updates as they become available.
Report: "Issues with Phone Support"
Last updateWe've identified and resolved our issue with our phone support. Thank you for your patience while we resolved the issue.
We are currently having an issue with our Phone Support for Advanced customers. We are working with our phone support provider to resolve the issue. In the meantime, please do not hesitate to reach out to our chat or email support located within your account. We will provide updates as they come in.
Report: "Issues with creating new trials"
Last updateWe've now confirmed that the issue is now resolved. You should experience no issues with logging in or editing pages and sites. If you continue to have issues, please do not hesitate to reach out to us at support@leadpages.com
UPDATE: We are also seeing issues with logging in as well as loading sites and pages when already inside your account. These issues are intermittent. Our engineering team continues to investigate and we will provide updates as soon as we can.
We are currently aware of an issue that is causing page timeouts while signing up for new trials. Our team is currently investigating this issue and we will provide updates as they become available.
Report: "Issue with recurring purchases through checkout widget"
Last updateWe've identified the issue regarding checkout widgets and resolved the issue. If you have any issues, please do not hesitate to reach out to us at support@leadpages.com
We are continuing to investigate this issue.
We've identified an issue with recurring purchases using our checkout widget are not going through when attempted. Our developers are currently investigating and we will update this message once we have more info.
Report: "Degraded Performance with Infusionsoft Tags"
Last updateWe are happy to confirm that this issue has been resolved and Infusionsoft tags are once again fully functional, and sending to Infusionsoft as expected. Thank you for your patience! If you have any questions or concerns, please do not hesitate to reach out to us at support@leadpages.com
We have identified the issue with Infusionsoft and continue to work with them on this issue. We have however seen some improvement in our abilities to send queued tags through to Infusionsoft. We will provide more updates as they become available from Infusionsoft.
We are investigating reports of Infusionsoft users not receiving tags from opt-ins to their forms. Leads themselves are still making it to Infusionsoft just without the tag attached. Tag submissions will not be lost during this time, they are currently queued and will send through to Infusionsoft upon the resolution of this issue. We are working to mitigate this issue and will provide more updates as they become available. Thank you for your patience! If you have any questions or concerns, please do not hesitate to reach out to us at support@leadpages.com
Report: "Degraded performance - published assets / storing opt-ins"
Last updateWe are happy to confirm that all aspects of Leadpages are once again fully functional, and are calling this issue resolved. Thank you for your patience! If you have any questions or concerns, please do not hesitate to reach out to us at support@leadpages.com
We've identified that the ongoing issue may be experienced intermittently across the Leadpages tool including, attempting to collect opt ins, loading pages and gathering analytics data. These issues are sporadic and we will retry them if they fail. As we receive updates from our vendor we will update this status.
Due to a connection issue with our cloud storage vendor Google, we are currently experiencing intermittent issues with loading published assets and showing failed connection errors. This issue may also affect the ability for us to store opt-ins for later sending and as a consequence, opt-ins may be lost. We are working to mitigate this issue and will provide more updates as they become available.
Report: "Degraded Integrations Performance"
Last updateWe are happy to confirm that all leads effected by this issue have been resubmitted to their designated endpoints, and are available via the CSV download option in the builder as well as the Leads Library. Instructions for both the CSV export and Leads Library can be found here: https://support.leadpages.com/hc/en-us/articles/224748167-Access-your-leads-CSV-export- Thank you for your patience! If you have any questions or concerns, please do not hesitate to reach out to us at support@leadpages.com
We have successfully collected effected leads from this timeframe and have begun the process of resubmitting them to their designated endpoints. We do not yet have an ETA for how long resubmitting the leads will take, and will provide another update as soon as this information is available. In the meantime, you can access your leads via the CSV download option within the builder. Here is instructions on how to find those: https://support.leadpages.com/hc/en-us/articles/224748167-Access-your-leads-CSV-export- If you have any questions or need help finding your leads do not hesitate to reach out of our Support team for further assistance via the Support button in your account.
We are currently investigating an issue which caused some of our integrations to stop sending leads through to their intended endpoints, between 9:30pm and 2:00am central time, Feb 24, 2021. Leads submitted during this time were not lost, and were saved in our backend systems. We are collecting all effected leads that were previously not sent and will be sending them through to their respective endpoints once we've completed this process. We expect this process to take approximately 8 hours. You can access your leads before then as they are available via the CSV download option within the builder on effected assets. If you have any questions or need help finding your leads do not hesitate to reach out of our Support team for further assistance via the Support button in your account.
Report: "Trouble loading Opt-in Texts section."
Last updateWe can confirm that the Opt-in Texts section of accounts is now loading, and this issue is resolved. Thank you for your patience! If you have any questions or concerns, please do not hesitate to reach out to us at support@leadpages.com
We are aware of an issue that is currently causing the Opt-in Texts section of accounts not to load. We are in the process of applying a patch to resolve this issue and anticipate a full resolution shortly. This issue is only affecting the ability to display the Opt-in Texts section, leads submitted via Opt-in Texts are still submitting successfully. We will post further updates as needed. Thank you for your patience.
Report: "Issues with ConvertKit integration"
Last updatePaused submissions in the backlog have finished processing and we saw no new issues. Thank you for your patience with this. We are considering this issue resolved. If you have any questions or concerns, please do not hesitate to reach out to us at support@leadpages.com
As mentioned in the previous update, we're working through ConvertKit submissions from Jan 26th from 9am CST to 5pm CST. This will take some time to complete. Any other submissions or connections to ConvertKit will work as normal. Our next update should be our final one on the status of the paused submissions that are currently being worked. Thank you again for your patience and understanding.
We have an update from our engineering team monitoring the issue. We've cleared most of our queue and new connections and new optins with ConvertKit will flow through as quickly as possible. Due to irregularities, Jan 26ths submissions from around 9 am CST to 5pm CST currently are paused and we will be rerunning them tomorrow. We'll have further updates on that rerunning tomorrow. Thank you for your patience.
We're currently experiencing delays with our ConvertKit integration. Currently we have a queue of ConvertKit tasks that are being processed. This buildup will cause delays with any ConvertKit actions such as connecting to ConvertKit or retrieving new lists from ConvertKit. Leads submitted during this time will not be lost and will be submitted once the queue has caught up. These issues should improve with time but we will update if there are any developments or when the issue is fully resolved. Thank you for your patience.
Report: "Issue with published assets through Wordpress plugin"
Last updateWe've identified that the issue with published assets using Wordpress has been resolved. Thank you for your patience while we worked to resolve this issue.
We are continuing to investigate the issue affecting assets published via the Leadpages plugin for WordPress. We will provide more updates at they become available. Thank you for your continued patience during this investigation.
We are aware of an issue affecting assets published via the Leadpages plugin for Wordpress. Our team is investigating the issue and we will provide updates as more information becomes available. We apologize for any inconvenience this may cause. Thank you for your patience.
Report: "Intermittent Downtime with our Knowledge Base"
Last updateOur partner has applied a fix to the issue and we are considering this resolved. We apologize for any inconvenience! Thank you for your patience.
We are currently experiencing intermittent downtime with our knowledge base due to Zendesk performance issues. Our ticketing, chat and phone support systems do not appear to be impacted. We will provide an update once Zendesk has resolved the issue. We apologize for any inconvenience this may cause. Thank you for your patience.
Report: "Issues with account creation and billing"
Last updateOur partner has applied a fix to the issue and we are considering this resolved. We apologize for any inconvenience!
We're currently experiencing problems with creating new accounts, in-app purchases and managing your plans and billing. We are investigating the issue with our billing partner and will update with more information as details become clarified. You can also view their status page here: https://status.braintreepayments.com/ Thank you for your patience.
Report: "Degraded Pop-Up Performance in Builder"
Last updateWe can confirm this incident is resolved. Creation and editing of Pop-Ups within the Builder has returned to full functionality. Thank you for your patience.
We have identified degraded performance with creating and editing Pop-Ups within the Leadpages Builder. Published Pop-Ups are functioning normally. Our development team is working on deploying a solution. We will provide an update as one becomes available.
Report: "Degraded Pop-Up Functionality"
Last updateWe have successfully deployed a fix for this issue. Please note that affected pages will need to be opened and updated in the Leadpages builder before pop-ups will begin displaying properly. Thank you so much for your patience!
We have identified the cause of this issue and are in the process of deploying a fix. We will provide another update shortly. Thank you for your patience.
We are currently investigating issues with pop-ups on published Lead Pages displaying 404 errors. This issue is occurring on new Lead Pages and existing Lead Pages when they are published or updated from within the Leadpages builder. We will provide updates as they become available.
Report: "Drag & Drop Builder - Inability to create or edit assets"
Last updateOur cloud service provider has implemented a change on their end, which restores the ability to edit and create Drag & Drop builder assets. Full functionality has been restored to a number of customers and continues to return. Please note that it may take up to 20 minutes for this resolution to to take effect for all users. If you are still experiencing difficulty editing and accessing assets after this time has passed, please reach out to Support. You can reach the team by clicking the "?" in the top right corner of your account.
Our team has identified an interruption with the third-party cloud service that our application is built on. We will continue to monitor the status and provide updates as we receive them from our third-party cloud service provider. Thank you for your patience.
We are continuing to investigate this issue.
We have received reports that users are unable to access the Drag & Drop Builder to create or edit assets. We can confirm previously published pop-ups, pages, and sites are functioning normally. Our development team is currently investigating the issue and we will provide an update as soon as more information is available.
Report: "Difficulty loading published assets."
Last updateWe have confirmed our systems have returned to normal and this incident is now resolved. Thank you for your patience!
We continue to see improvements, and published assets are loading successfully on customer accounts. We will continue to monitor the situation and will provide updates as they become available.
We are seeing improvements and are continuing to work towards a resolution. We will provide more updates as they become available.
We've identified the root cause of the outage. Our team is currently working working on a fix. Thank you for your patience. We will provide more updates as they become available.
We are continuing to work on a fix for this issue.
Our team has identified an outage that is occurring at the third-party data center where Leadpages assets are hosted. This impacts the ability to load and view published assets. It is still possible to log into accounts and create/edit assets. We will continue to monitor and provide updates as they become available.
Report: "Difficulties with page listing and published assets."
Last updateWe have confirmed our systems have returned to normal and this incident is now resolved. Thank you for your patience!
Our system performance has normalized. Page listing and asset publishing are currently functioning as expected. We will continue to monitor performance and will post updates as necessary.
We have identified the cause of this issue and are in the process of deploying a fix. We will provide another update shortly. Thank you for your patience.
We are investigating reports of page listings and published assets being down. We will provide updates as they become available.
Report: "Intermittent Downtime With Ticketing and Phone Systems"
Last updateThis issue is resolved and services have resumed normal operation.
Cloudflare has implemented a fix for this issue and is currently monitoring the results. We have regained functionality with our knowledge base, ticketing, chat, and phone systems. We will post another update when we can confirm it is fully resolved.
We are currently experiencing intermittent downtime with our ticketing and phone support systems due to Cloudflare performance issues. This affects our knowledge base as well as our ability to respond to support emails, chats and calls. If you experience any difficulty submitting a support ticket, please email your support questions directly to support@leadpages.net. We will update this notification as we get more information, and we apologize for any inconvenience this may cause. Thank you for your patience.
Report: "Difficulty Upgrading and Reactivating Accounts"
Last updateWe can confirm users are able to reactivate accounts successfully again. Thank you for your patience while we worked toward a resolution!
Our team was able to resolve the difficulty customers experienced upgrading. We can confirm customers are able to successfully upgrade like normal again. We're still working on the challenges users have had reactivating accounts. Our apologies for any inconvenience this causes. Please continue to work with the support team to reactivate accounts in the meantime. We'll post another update as more information becomes available.
Some customers have reported difficulty upgrading and reactivating their accounts. The team is working on a resolution. If you'd like to reactivate or upgrade your account in the interim, simply reach out to the support team with the plan you are looking for and the team will be happy to help out. Submit the form here to reach the team: https://support.leadpages.net/hc/en-us/requests/new We'll provide another update in approximately 30 minutes.
Report: "Difficulties collecting payments using Checkouts"
Last updateWe can confirm this issue has been resolved. Payments are successfully processing using Checkouts again. Thank you for your patience while we worked toward a resolution!
We are seeing improvements after implementing a solution. We will continue to monitor and will provide another update when we can confirm it is fully resolved.
We are still testing the solution and will update you once we have more information. Thank you for your patience.
We have identified the cause of the issue and are testing a solution. We will provide another update within an hour. Thank you for your patience.
We're currently experiencing difficulties collecting payments using Checkouts. We are investigating the issue and will provide an update when more information becomes available.
Report: "Unable to create standalone pop-ups"
Last updateOur team was able to find and resolve the issue affecting pop-up creation. Please note that any pop-ups created during this incident will not function as expected, and as such can be deleted from accounts. We can confirm customers are able to create and edit new pop-ups in the Drag & Drop builder and are happy to report this issue is now resolved. Thank you for your patience.
We have received reports that users are unable to edit new pop-ups within the Drag and Drop Builder as it loads a blank screen. Existing pop-ups are not affected and can be edited normally. We are investigating the issue and will provide updates as they become available.
Report: "Intermittent Downtime With Support Systems"
Last updateZendesk has resolved the ticketing systems issue. We can confirm our knowledge base and ticket systems are functioning normally again. Thank you for your patience and understanding during this incident.
We are currently experiencing intermittent downtime with our ticketing systems due to Zendesk performance issues. Our chat and phone support systems do not appear to be impacted. This does affect our knowledge base as well as our ability to receive and respond to support emails. We will provide an update once Zendesk has resolved the issue. We apologize for any inconvenience this may cause. Thank you for your patience.
Report: "Problem with creating or opening a pop-up logs you out of the Leadpages platform"
Last updateThe fix for this issue has been applied and tests with pop-ups have been successful. This issue can be considered resolved. If you are still having issues with this, please do not hesitate to reach out to our support team at support@leadpages.net Thank you for your patience and understanding.
A fix has been applied and we are currently testing the results. We will provide updates as they become available.
We are currently experiencing a problem with our pop-ups feature which logs users out of their accounts when they attempt to create or open a pop-up. We have identified the issue and are currently working on a fix. We expect this to be resolved soon. We will provide more updates as they become available. Thank you for your patience.
Report: "Major Outage"
Last updateWe have confirmed our systems have returned to normal and this incident is now resolved. Thank you for your patience!
We are currently experiencing outages with signing up, upgrading and viewing your subscription. This also impacts publishing, duplicating and saving assets. Assets that are already published will still get served and opt-ins will be queued. We are communicating with our back end hosting provider regarding this outage and will relay more details as they become available.
We are continuing to investigate this issue.
We are aware of an issue that is currently causing intermittent outages. We are investigating the issue and will provide updates here as they are available.
Report: "Images on blog will not display."
Last updateWe have identified the root of this issue and a fix has been released. Images are once again visible on our blog. Thank you for your patience as we addressed this issue.
We are aware of an issue that is causing images on our blog not to display. We are currently investigating the root cause and working on alternative methods of serving these images. We will continue to monitor this issue, and provide updates as they become available.
Report: "Problem with account assets loading once logged in."
Last updateWe have identified the root of this issue and a fix has been released. This incident is now resolved. Thank you for your patience!
We are continuing to investigate an issue affecting some customers currently where account information is not loading once logged in. The content is not lost and is simply hidden from view. We will continue to test possible causes until a root cause has been identified. If you are experiencing this issue, please try signing into your account in a different browser and please do not hesitate to reach out to support@leadpages.net. We will have another update once we have further information. Thank you for your understanding and patience.
We are currently investigating an issue affecting some accounts where account information is not loading once logged in. We are currently testing and narrowing down causes. We appreciate your patience and will have an update as soon as we have more information for you.
Report: "Intermittent problems with our main application and builder"
Last updateWe have confirmed our systems have returned to normal and this incident is now resolved. Thank you for your patience!
We are seeing improvements in performance as we continue to work on resolving this issue with our back end hosting provider. We will continue to provide updates as the situation continues to improve. Thank you again for your continued patience.
We are aware of an issue that is currently causing an intermittent outage with our main app and the builder. Pages, opt-ins, and analytics are not impacted. We are communicating with our back end hosting provider regarding this outage and will provide more updates as they become available.