Is LayerStack Down Right Now? Check if there is a current outage ongoing.

The incident is resolved completely now.

Our engineer is currently investigating the issue, further update will be provided shortly.

Our system engineer has identified a storage issue within one of our cloud infrastructure components. The engineering team has resolved the reported issue and the servers are working fine now.

We are checking the issue with our engineer and shall resume the service asap,sorry for any inconvenience caused.

This incident has been resolved by our engineer now. We are sorry for any inconvenience caused.

Our engineer has figured out that there was one of switch port fault issue in few node, we are working on it and the ETA is around 2 hours. Further update will be given shortly and sorry for any inconvenience caused.

Our network engineer had figured out that there was network outage of two of our core routers which was related to issues with a pair of 400G fiber cable, and traffic was re-routed to our standby router for redundancy purpose. There was a degrade of network during the outage as there was a misconfiguration at our backup upstream provider and caused the network could not be fully operating for some of HK Cloud Servers during that period. Affected period: Date: 4 Aug 2021 (Wednesday) Time: 22:00 - 22:55 (GMT+8) , 14:00 - 14:55 (GMT +0) The issue should be resolved by replacing fault cable and all network traffic is resumed now. We regret for all the inconveniences caused in this matter. Kindly verify accessibility for your servers now and let us know if you still face any issues in this. Thank you very much for your understanding.

There was a network outage in one of our upstream provider between 8:20pm to 8:55pm GMT+8. Part of the network traffic was affected. Our network engineer has resolved the issue after consultation with related parties. We regret for any inconveniences caused as a result of this.

Our system engineer has completed the maintenance and the service is resumed. Again, we are sorry for any inconvenience caused.

Dear Customer, We have noticed the hardware issue with LA Cloud Servers and our engineer team is performing an urgent hardware maintenance for LA Cloud Servers now. The maintenance window will be around 60-120 mins. The services for LA servers will be resumed as soon as the maintenance has been completed. We regret for any inconveniences caused to you in this regards. Your understanding in this regard is much appreciated.

We have not experienced additional networking issues, and all service should be operating normally. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance.

We are continuing to monitor for any further issues.

At this time we have been able to resolve the connectivity issues by adjusting the network routing. We will be monitoring this issue to ensure connectivity remains stable. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance. Submit Ticket: https://service.layerstack.com/support/tickets/new

We are continuing to work on a fix for this issue.

Our engineer team has figured out the network interruption caused by one of network provider due to hardware failure and we have adjusted the network routing to minimize the impact from this. We will keep you update here.

Our engineer team is investigating the network issue for some Tokyo Cloud Servers with our network upstream provider now, we should provide further updates shortly. The Cloud Servers connection may be interrupted currently. We are sincerely sorry for the inconvenience caused.

This incident has been resolved.

Urgent maintenance is currently in progress. We will provide updates as necessary.

The Classic LayerPanel have been resumed at this moment.

We are continuing to work on a fix for this issue.

Urgent maintenance is currently in progress. We will provide updates as necessary.

Our engineer team has figured out the failure of core router and we have resolved the issue completely now. Again, we are sorry for any inconvenience caused.

Our engineer team is investigate the network issue for some HK Cloud Servers with our network upstream provider now, we should provide further update shortly. The Cloud Servers connection may be interrupted currently. We are sincerely sorry for inconvenience caused.

We have experienced connectivity issues at 16:49 HKT, which affected a small subset of the cloud server’s clients in Hong Kong location. We have identified the cause of the issues is related to a failure of the local loop network provider. At this time, we have been able to correct the issues, and we haven't observed any additional issues with LayerStack since 18:12 HKT. As such, we will now consider this incident resolved. We will be monitoring this issue to ensure that connectivity remains stable. We appreciate your patience and understanding. If you are still experiencing connectivity issues with LayerStack, please send a ticket to our Technical Support team at [https://service.layerstack.com](https://service.layerstack.com) for assistance.

We have not experienced additional networking issues, and all service should be operating normally. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance.

At this time we have been able to correct the connectivity issues. We will be monitoring this issue to ensure connectivity remains stable. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance. Submit Ticket: https://service.layerstack.com/en/tickets/create/step3/1

Our engineering team are still working on this issue and we apologize for the inconvenience. We will provide additional updates once we have more information.

At this time we have identified the networking issues affecting our Cloud Servers service. Our team is working as quickly as possible to have connectivity restored. We will provide additional updates as they develop.

This incident has been resolved.

This incident has been resolved.

The detected hardware fault has now been resolved by replaced new hardware and all systems should be operational now.

We are working on hardware replacement and it will take place over a span of 15 - 30 minutes

Our system engineer team has located fault hardware and we need to undergo the urgent hardware replacement to resolve this around 13:00.

Apologies for the inconvenience caused. Currently, we are facing unexpected hardware issue for one of the server and our system engineers are fixing it urgently. We will keep you updated on the status

This incident has been resolved.

We are continuing to investigate this issue.

Apologies for the inconvenience caused. Currently, our system engineers are checking it urgently and we will keep you updated on the status

This incident has been resolved by our system engineer team now. We are sincerely sorry for any inconvenience caused for affected customers.

Dear Valued Customers, Please be informed that few customers may be facing an issue with one of our hypervisors and our engineer team are already working on it and we will keep you updated. We deeply apologize for all the inconveniences that have been caused to you and we appreciate your understanding in this.

This incident has been resolved.

The detected hardware fault has now been resolved by replaced new hardware and all systems should be operational now.

The maintenance is currently in progress. We will provide updates as necessary.

Hardware Replacement will be completed shortly, we will keep update here

We are working on hardware replacement and it will take place over a span of 30-60 minutes.

Our system engineer team has checked that there was fault alert in hardware level and we need to undergo the urgent hardware replacement to resolve this.

The detected hardware fault has now been resolved by our system engineers and all systems should be operational now.

Apologies for the inconvenience caused. Currently, we are facing unexpected hardware issue for some servers and our system engineers are fixing it urgently. We will keep you updated on the status

This incident has been resolved.

The server connection issues has now been resolved by our Network Engineering team and our entire engineering team will continue to monitor the situation all of our clients.

We are currently experiencing connectivity issues affecting Cloud Servers. Our team is investigating these issues and we will provide additional updates as we continue to gather information.

We are continuing to investigate this issue.

We are currently investigating the connection issue now with our upstream network provider. Further update will be provided shortly.

The connection issues has now been resolved by upstream team.

We are aware of connection issues affecting our Cloud servers, which has been caused because of issues with China Telecom and this has degraded the performance. Our network engineers have identified the issue and are working on resolving this.

We have completed the maintenance. Thank you for the co-operation.

We are continuing to work on a fix for this issue.

This maintenance will not affect All servers. It will affect only few servers.

We are updating few hypervisor which have hardware issue. We will complete the maintenance soon.

The issue is resolved by working with upstream network provider. Connection resumed .

We have detected instability with the peering connection between LayerStack and HKBN. Network traffic via the HKBN network will have slight performance degrade. We are currently working with the upstream provider to find a resolution as soon as possible.

Our network engineer has figured out the issue is related to one of the local loop to HKIX and our team has rerouted the connection into another backup routing for resolving the issue. We are sincerely sorry for any inconvenience caused on this.

We are aware of connectivity issues for some of HK Cloud Servers, and Cloud Servers may not able to connect. Our engineer is working for the issue with upstream network provider and we will continue to provide additional updates going forward.

The reported network incident has now been resolved and rectified. The services should be resumed now. Apologies for any inconveniences that has been caused during the outage.

We are aware of major connectivity issues affecting LayerStack in our SG data center and are currently investigating with our upstream network provider. We will continue to provide additional updates going forward.

The Security Patch Maintenance has been completed.

Dear Valued Customer, An infrastructure security patch maintenance is conducting in HK01 data center during the morning time today.. During which time, your Cloud Servers (HK01) would be switched offline. Date: 2 Sep 2018 (Sunday) Time: 08:30 – 12:30 (GMT +0800) Location: HK01 Data Center Affected Services: Cloud Servers and CloudNet Our team will be using this time to upgrade the security to our infrastructure, and we will strive to minimize the length of downtime and return to full functionality as quickly as possible. We sincerely apologize for any inconvenience that might cause and hope you understand that such maintenances are necessary to continue providing optimal service for you. Further update on maintenance progress will be given in this status page on that day. Thank you very much for your kind support to LayerStack.

Upstream network was resumed and the issue was resolved. Sorry for any inconvenience caused

We are aware of international connectivity issues for some of Cloud Server's IP address, and Cloud Servers may not able to connect from international area. Our engineer is checking for the issue with network upstream provider and we will continue to provide additional updates going forward.

Upstream network was resumed and the issue was resolved. Sorry for any inconvenience caused

We are aware of connectivity issues for some of Cloud Server's IP address, and Cloud Servers may not able to connect. It is causing by upstream network problem. Our engineer is working for the issue and we will continue to provide additional updates going forward.

The maintenance has been completed. We are sincerely sorry for the delay progress.

We are still checking the progress with upstream provider for the maintenance. Further updates will be given as soon as possible.

Our upstream provider is performing urgent maintenance for hardware of network device. The whole procedure can be completed before 5:00 am (GMT +8) and the service should be resumed shortly. Further updates will be given as soon as possible. Sorry for any inconvenience caused.

The maintenance was completed at 13:00 (GMT +8).

Our system engineer team is working the urgent maintenance for phone system, and should resume service hotline immediately once the maintenance task has been completed. Customer can use "Live Chat" channel to contact our helpdesk representative by clicking following URL if need assistance. https://www.layerstack.com/livechat We sincerely apologize for any inconvenience that might cause to you.

Network device hardware was re-applied and the issue was resolved. Sorry for any inconvenience caused

We are continuing to investigate this issue.

We are experiencing network connection issues with one of hypervisor. We are investigating the cause of the issue. Updates will be given as soon as we have identified the cause.

The performance issue of Layer Panel is resolved at 4:25pm (GMT +0800).

The performance of Layer Panel connection is degraded currently, our engineer is working for the issue and we will continue to provide additional updates going forward.

Network device configurations were re-applied and the issue was resolved.

The issue is caused by the configuration malfunction of the server's network device. We are currently working to fix the issue.

We are experiencing network connection issues with Layerpanel control panel. We are investigating the cause of the issue. Updates will be given as soon as we have identified the cause. All services (e.g. Cloud Servers) should continue to function without problem.

The issue was caused by some network setting which is now fixed. We will keep monitoring the situation. Sorry for any inconvenience caused.

We are aware of connectivity issues for some of Cloud Server's IP address, and Cloud Servers may not able to access by remote desktop. Our engineer is working for the issue and we will continue to provide additional updates going forward.

The maintenance was completed at 11:40 am (GMT +8)

The Emergency Network Maintenance will be started on 28 Feb 2018 (Wednesday) from 11:00 am to 11:40 am (GMT +0800), and the duration of server connection interruption is around 8 minutes. Your virtual server network connection will be on and off during maintenance. We sincerely apologize for any inconvenience that might cause to you. Thank you very much for your kind cooperation and support to LayerStack service.

The issue was caused by instability of our upstream network provider which is now fixed. We will keep monitoring the situation. Sorry for any inconvenience caused.

We are aware of connectivity issues for Cloud Servers subnet (146.196.54.*) and Cloud Servers may not able to access by remote desktop. Our engineer is working for the issue and we will continue to provide additional updates going forward.

The issue was caused by in stability of the upstream network provider which is now fixed. We will keep monitoring the situation. Sorry for any inconvenience caused.

We are aware of connectivity issues and Cloud Servers may not able to access by remote desktop. Our engineer is working for the issue and we will continue to provide additional updates going forward.

This incident has been resolved.

The issue was caused by in stability of the upstream network provider which is now fixed. We will keep monitoring the situation.

At this time we have identified the connectivity issues affecting our JP01 data center. Our team is working as quickly as possible to have connectivity restored. We will provide additional updates as they develop.

The maintenance was completed at 1:30 am (GMT +8)

The Emergency Network Maintenance will be started on 29 Jan 2018 (Monday) from 18:15 to 30 Jan 2018 03:00 (GMT +0800), and the duration is around 9 hours. Your virtual server network connection will be on and off during maintenance. We sincerely apologize for any inconvenience that might cause to you. Thank you very much for your kind cooperation and support to LayerStack service.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

The issue is resolved by working with upstream network provider. Connection resumed . Affected Period: 15:45 - 16:20 (GMT+0800)

The performance issue of Layer Panel is resolved at 3:30pm (GMT +0800).

The performance of Layer Panel connection is degraded currently, our engineer is working for the issue and we will continue to provide additional updates going forward.

The International network connection issue is resolved at 7:30pm (GMT +0800)

The issue has been identified and a fix is being implemented.

The international connection issue is identified from 15:30 pm (GMT +0800), our engineer is working with upstream network provider for the issue and we will continue to provide additional updates going forward.

The issue is resolved by working with global network upstream provider. Connection resumed .

We are aware of connectivity issues and Cloud Servers (HK01/02) may not able to access by remote desktop from International region. Our engineer is working for the issue with network upstream provider and we will continue to provide additional updates going forward.

The issue is resolved by working with upstream network provider. Connection resumed .

We are aware of connectivity issues and Cloud Servers may not able to access by remote desktop. Our engineer is working for the issue and we will continue to provide additional updates going forward.

The issue is resolved by working with China Telecom. Connection resumed .

We are aware of connectivity issues between China Telecom and Hong Kong Peers . Servers may not able to access from China area . Our Network engineer is working with China Telecom end for the issue. We will continue to provide additional updates going forward.

There was a connection issue between Layer Panel and the backend system, hence some services couldn't show the Cloud Servers information. The connection is now resumed. The actual Cloud Servers were not affected.

We are aware of connectivity issues affecting our Client Panel (www.layerpanel.cloud) and we are currently investigating. We will continue to provide additional updates going forward. This issue did not impact our Cloud Server network and System Performance.

This incident has been resolved.

We are aware of connectivity issues affecting our Client Panel (www.layerpanel.cloud) and we are currently investigating. We will continue to provide additional updates going forward. This issue did not impact our Cloud Server network and System Performance.

Network traffic via China Telecom is now fully operational.

Fix is applied, and China Telecom network condition is returning to normal. We will continue to monitor the situation until the issue is confirmed to be completely resolved.

We have detected instability with the peering connection between LayerStack and China Telecom. Network traffic via the CT network will have slight performance degrade. We are currently working with the upstream provider to find a resolution as soon as possible.

The problematic hardware has now been replaced. Services are resumed to normal.

We are aware of hardware issues affecting some of our clients under Hong Kong data center 01, our system engineer team would perform urgent hardware maintenance for these clients on 31 Aug 2017 morning starting from 07:30 AM to 8:30 AM (GMT +0800).

The issue is resolved and all services are operational. The issue was due to improper network configuration and affected services in Zone-HK01.

The issue has been identified and a fix is being implemented.

We are aware of connectivity issues affecting LayerStack in our Hong Kong data center and are currently investigating. We will continue to provide additional updates going forward.