Historical record of incidents for Lattice
Report: "Issue with upstream provider on lattice.com"
Last updateThe incident is resolved.
Our upstream provider has resolved the issue with Lattice's public website at https://lattice.com/ We do not anticipate any further disruptions but are continuing to monitor site performance.
Our upstream provider is currently experiencing an issue which is affecting Lattice's public website at https://lattice.com/ We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. The Lattice application is unaffected by this outage and the Lattice application's functionality remains stable.
Report: "Issue with upstream provider on lattice.com"
Last updateThe incident is resolved.
Our upstream provider has resolved the issue with Lattice's public website at https://lattice.com/We do not anticipate any further disruptions but are continuing to monitor site performance.
Our upstream provider is currently experiencing an issue which is affecting Lattice's public website at https://lattice.com/We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.The Lattice application is unaffected by this outage and the Lattice application's functionality remains stable.
Report: "Degraded Performance"
Last updateOur automated monitoring and observability tools have identified degraded performance of the Lattice Application between approximately 7:25am PST to 7:45am PST today. Users may have experienced latency or pages timing out. This has now been resolved.
Report: "Lattice Incident: Issues reported with logging into Lattice"
Last updateThis incident has been resolved.
A fix has been implemented, and we are monitoring the results.
Our team is actively investigating the cause behind reported login issues, and are working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience.
We are continuing to investigate this issue.
We are currently investigating an issue that's affecting logging into Lattice.
Report: "Degraded Performance"
Last updateOur automated monitoring and observability tools have identified degraded performance of the Lattice Application between approximately 7:25am PST to 7:45am PST today. Users may have experienced latency or pages timing out. This has now been resolved.
Report: "Lattice Incident: Issues reported with logging into Lattice"
Last updateThis incident has been resolved.
A fix has been implemented, and we are monitoring the results.
Our team is actively investigating the cause behind reported login issues, and are working to restore service as quickly as possible.We apologize for the inconvenience and appreciate your patience.
We are continuing to investigate this issue.
We are currently investigating an issue that's affecting logging into Lattice.
Report: "Some Pulse surveys are experiencing errors"
Last updateThis incident has been resolved. Users will no longer see an error when attempting to answer their Pulse surveys.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue that is impacting some Pulse surveys.
Report: "Some Pulse surveys are experiencing errors"
Last updateThis incident has been resolved. Users will no longer see an error when attempting to answer their Pulse surveys.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue that is impacting some Pulse surveys.
Report: "Error when viewing all employees in Calibration"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where an error appears when loading all employees in Calibration.
Report: "Total cash compensation data is not displayed in compensation share-out statements"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring results. Total cash compensation data is now visible in compensation share-out statements.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue that prevents total cash compensation data from being displayed in compensation cycle share-out statements.
Report: "Compensation Share-out Statements reflecting incorrect Base Pay numbers"
Last updateThis issue has been resolved.
A fix has been implemented. All compensation share-out statements should reflect correct numbers again.
Compensation Share-out Statements are reflecting incorrect Base Pay numbers. Our team is currently investigating the issue and working on a resolution.
Report: "Manager emails are not included in directory export CSV"
Last updateThis issue has been resolved. Manager emails are now included in the Directory CSV export again.
The issue has been identified and a fix is being implemented.
We are investigating an issue that prevents manager emails from being included in the directory export CSV.
Report: "Lattice Incident: Admins are seeing an error when accessing Engagement surveys"
Last updateThis incident has been resolved.
We are currently investigating an issue where an error appears when accessing Engagement surveys. Our team is actively working to identify the underlying root cause and implement a solution.
Report: "Filtered Search Issue"
Last updateFunctionality to filtered search has been restored.
Filtered searching has been partially restored. The team is working to resolve the rest of the functionality for filtered date searches.
The issue and a resolution have been identified. The team is working to implement a solution now.
The team is investigating an issue with Lattice's filtered search. Selected filters are currently not being retained after selection.
Report: "Lattice pages are not loading"
Last updateThe issue has been resolved.
The Lattice application home page was temporarily failing to load. A fix has been implemented and we are monitoring the results.
The team is working on a fix
Report: "Lattice Incident: Admins are seeing an error when navigating to some admin pages"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where an error appears when navigating to some admin pages. Our team is actively working to identify the underlying root cause and implement a solution.
Report: "Lattice Incident - Review cycles are failing to launch"
Last updateA fix has been implemented and we are monitoring the results. Any newly created review cycles will launch, and our Engineering Team will continue to investigate any affected review cycles.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where review cycles are not launching correctly.
Report: "Failure to Bulk Update or Duplicate Goals"
Last updateA fix has been deployed and service has returned to normal. We will continue monitoring for the time being. If you tried to bulk edit or duplicate your goals you can now retry that process.
Our team has identified an issue where bulk updates or duplications of Goals are failing to complete. We are working hard on a resolution.
Report: "Lattice Outage"
Last updateThis incident has been resolved.
We have confirmed a fix and Lattice access has returned to normal. We will continue monitoring for the time being.
We have identified the root cause of the Lattice site outage and indicating a fix. Site performance is beginning to return to normal and we are monitoring to ensure Lattice remains stable.
We are aware of an issue causing a outage of Lattice sites. Our team is actively investigating the cause and working to restore services as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Report: "Incident: New Users cannot complete registration"
Last updateThis incident has been resolved. We do not anticipate further disruptions.
A fix has been deployed. Invited Lattice users should now be able to complete registration successfully. We will continue monitoring for the time being.
Our team has identified the underlying root cause and will be implementing a fix shortly.
We are currently investigating an issue where Invited users cannot complete registration to log into Lattice for the first time. Existing Active user accounts who have logged in before are not impacted.
Report: "Service Outage"
Last updateThis incident has been resolved.
Service has returned. We will continue monitoring for the time being.
We are aware of an issue causing a outage of our site. Our team is actively investigating the cause and working to restore services as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Report: "Service Disruption with Upstream Provider"
Last updateOur upstream provider, Cloudflare, experienced an incident that caused intermittent errors in Lattice and failure to log in. We have confirmed the issue has been resolved from our upstream provider, and we are actively monitoring.
Report: "Service Outage"
Last updateThis incident has been resolved. Lattice is back online. We appreciate your patience and apologize for any inconvenience during the outage.
A fix has been implemented and we are monitoring the results.
We’ve identified the root cause of the outage, and our team is working on implementing the fix. Thank you for your continued patience and support.
We’re making progress in our investigation and are working to restore service. We’ll continue to keep you posted with updates.
We are aware of an issue causing a complete outage of our site. Our team is actively investigating the cause and working to restore services as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Report: "Lattice Service Disruption"
Last updateThis service disruption has been resolved.
We are continuing to investigate this issue.
We are currently experiencing a service disruption. Our team is actively working to identify the underlying root cause and implement a solution.
Report: "Department page is not accessible"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating an issue where the Department page shows a "Something went wrong error."
Report: "Lattice Incident - Users are being automatically logged out after a short period"
Last updateThis incident has been resolved.
A fix has been implemented and we're monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently experiencing a service disruption. Some users are being automatically logged out of Lattice after a short period. Our team is actively working to identify the underlying root cause and implement a solution.
Report: "Admins are seeing an error when navigating to admin pages"
Last updateThis incident has been resolved. Site functionality remains stable and we do not anticipate further disruptions.
Our team has identified the underlying root cause and will be implementing a fix shortly.
We are currently experiencing a service disruption. Admins may see 'something went wrong' when navigating to admin pages Our team is actively working to identify the underlying root cause and implement a solution.
Report: "Admins experiencing issues navigating to employee profiles from directory"
Last updateThis incident has been resolved. Site functionality remains stable and we do not anticipate further disruptions.
A fix has been deployed. All admins should be able to successfully navigate to employee profiles from the Directory page of the admin panel. We will continue monitoring to ensure there are no recurrences.
Our team has identified the underlying root cause and is implementing a fix now.
We are currently experiencing a service disruption. Admins may see 'something went wrong' while navigating to employee profiles from the Directory page of the admin panel. Our team is actively working to identify the underlying root cause and implement a solution.
Report: "Issues with Loading Compensation Statements"
Last updateThis incident has been resolved. Site functionality remains stable and we do not anticipate further disruptions.
We are currently experiencing a service disruption with loading compensation statements for active compensation cycles. Our team has identified the underlying root cause and is working to implement a solution.
Report: "Users cannot use SSO to log into Lattice's mobile app"
Last updateThis incident has been resolved. Users can now log in to the Lattice mobile app using SSO.
We are currently investigating an issue that prevents users from logging into Lattice's mobile app using SSO.
Report: "Lattice Incident: Errors on Review Cycle Progress page"
Last updateThis incident has been resolved.
This incident has been mitigated and admins should no longer be seeing "Something went wrong" errors in the Progress page of review cycles. We will continue monitoring for the time being.
Admin users are currently experiencing a "Something went wrong" error on the Progress page of review cycles. Our team is actively working to identify the underlying root cause and implement a solution.
Report: "Admins experiencing issues creating Review Cycles"
Last updateThis incident has been resolved. Admins should be able to create review cycles again without issue
The issue has been identified and a fix is being implemented.
We are currently experiencing issues with admins launching review cycles. Our team is actively working to identify the underlying root cause and implement a solution.
Report: "Issue updating relationship field values for all import types"
Last updateWe were able to assess that the impact of the case sensitivity for relationship fields is low impact and are marking this as resolved as our team has located and implementing a solution for all future imports
The issue has been identified and a fix is being implemented.
Updating relationship fields via all import types currently does not accept matching values that have different case sensitivity. Our team is in the process of investigating further to prepare a fix.
Report: "REST and SCIM API down"
Last updateThis incident has been fully resolved and we do not anticipate further disruptions.
Our team has resolved the incident; the REST API is now running as normal. We are continuing to monitor to ensure there is no reoccurrence.
We are currently experiencing an interruption in our REST and SCIM APIs. Any attempt to query https://api.latticehq.com/ is returning a 503 Service Temporarily Unavailable error. Our team is investigating the root cause and working on a solution. This issue does not impact use of the Lattice application directly.
Report: "Live Chat Interruption"
Last updateOur live chat service provider has confirmed that the issue is resolved. Full access to live chat with Customer Care should now be restored.
Our live chat service provider is currently experiencing an interruption that may prevent chatting with Customer Care. For immediate support, please email customercare@lattice.com.
Report: "Users with a custom role to view the admin directory cannot access it"
Last updateThis incident has been resolved
The issue with custom roles being unable to view users in Admin > Directory has been resolved. The fix for no employees showing in the company page employee list will be deployed shortly.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue that prevents users with custom role admins from accessing the admin directory.
Report: "504 Gateway Timeout error when connecting BambooHR integration"
Last updateThis has been resolved.
The issue has been identified and a fix is being implemented.
Our team is currently investigating errors when connecting to the BambooHR integration. Current integrations will continue to function as normal unless they are disconnected.
Report: "Lattice Service Disruption - Editing Review Cycles"
Last updateThis incident has been resolved. Site functionality remains stable and we do not anticipate further disruptions.
Our team has identified the underlying root cause and will be implementing a fix shortly.
We are currently experiencing a service disruption with editing review cycles Our team is actively working to identify the underlying root cause and implement a solution.
Report: "Filter bar not working in Engagement"
Last updateThe filter bar in Engagement was not filtering out results as expected. This has since been resolved.
Report: "Error on Updating Employee Profiles"
Last updateThis incident has been resolved.
A fix has been implemented and we're monitoring the results.
The issue has been identified and a fix is being implemented.
We are aware of an issue where admins are experiencing errors when manually updating employee profiles. Our team is investigating the root cause and working on a solution.
Report: "Error on Updating Employee Profiles"
Last updateThis incident has been resolved. Site functionality remains stable and we do not anticipate further disruptions.
The issue has been mitigated and admins are now able to edit employee profiles as normal. Our team is continuing to monitor.
Admin users are experiencing errors when manually updating employee profiles. Our team is investigating the root cause and working on a solution.
Report: ""Something Went Wrong" Errors in Compensation Pages"
Last updateThis incident has been resolved. Site functionality remains stable and we do not anticipate further disruptions.
The issue has been mitigated and users can now navigate to Compensation pages successfully. Our team is continuing to monitor.
Our team has identified the underlying root cause of errors in Compensation pages and is implementing a fix shortly.
Users are experiencing "Something Went Wrong" errors in Compensation pages. Our team is investigating to identify the root cause and find a solution.
Report: "Lattice Service Disruption - Reviews Navigation"
Last updateThis incident has been resolved. Users can now navigate between review directions when completing performance reviews.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users are experiencing an issue where they are unable to navigate between review directions when completing performance reviews. Our team is investigating the issue.
Report: "Reviews Context Panel Erroring Out"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating an issue preventing the Reviews context panel from loading.
Report: "Lattice Service Disruption - Reviews"
Last updateThis incident has been resolved. Site functionality remains stable and we do not anticipate further disruptions.
We are currently experiencing a partial service disruption with reviews impacting switching review directions and rating questions Our team is actively working to identify the underlying root cause and implement a solution.
Report: "Reviews Page Inaccessible"
Last updateThe Reviews page routed users to a blank page from 9:48 AM (EST) to 10:25 AM (EST). We are sorry for the confusion this may have caused. We are dedicated to providing the best possible user experience here at Lattice and appreciate your patience throughout the process.
Report: "Issues with Employee CSV Uploads"
Last updateThis incident has been resolved.
Our team is continuing to work on the issue with creating new users or deactivating existing users via CSV upload. If you experience this issue, it is still possible to add new users by "Invite via email" or deactivate users manually in the Directory page.
Our team has identified the underlying root cause of CSV upload issues and we are working implementing a resolution.
Some admin users are experiencing issues creating new users or deactivating existing users via CSV upload. If you experience this issue, it is still possible to add new users by "Invite via email" or deactivate users manually in the Directory page.
Admin users may encounter issues with re-uploading CSV files that have been exported from the employee Directory.
Report: "Errors in Calibration Filtering"
Last updateThis incident has been resolved.
Our team has resolved the issue that was causing an error on some calibration pages. We will continue monitoring to ensure sustained resolution.
Customers are experiencing a "Something Went Wrong" error on calibration page filters in review cycles. Our team is actively working to identify the underlying root cause and implement a solution.
Report: "Login and Password Reset Issues"
Last updateThis incident has been resolved. We do not anticipate further disruptions to login.
A fix has been deployed and we will continue monitoring for the time being. Please reach out to customercare@lattice.com if you are still experiencing an error upon logging in or trying to send a password reset.
The issue has been identified and a fix is being implemented and deployed shortly.
Some users are experiencing issues logging into Lattice and receiving password reset emails. Our team is investigating.
Report: "Email Notifications Delayed"
Last updateThis incident is resolved. We anticipate continued prompt delivery of all email notifications.
All delayed email notifications are being sent out to users. Our team is continuing to monitor to make sure email notifications continue to send as expected.
Some customers are experiencing delays in notifications to their email inbox. Our team is investigating the cause of this delay and working to restore prompt email delivery.
Report: "Users cannot be added to Calibration Groups"
Last updateThis incident has been resolved.
A fix has been implemented, and we are monitoring results. Users should be able to add participants to Calibration Groups.
Users encounter an error when attempting to add users to a calibration group. Our team is working on a resolution.
Report: "Navigation Issues in Downward Reviews"
Last updateThis incident has been resolved.
Our team has mitigated the issue. Users should be able to navigate between multiple downward reviews as normal. The team will continue to monitor.
Users are experiencing navigation issues in downward reviews, where they are unable to choose from several downward reviewees. Team is investigating and working on a mitigation.
Report: "Investigating Issues with Editing Default Fields"
Last updateThe issue with Editing Default Fields has been resolved.
The issue has been identified and a fix is in progress.
Upon further testing, this appears to be affecting non-HRIS-integrated customers as well. The 'Edit' option currently does not populate for any default field.
Our team is investigating default fields being uneditable on the Fields page for HRIS-integrated customers. Data will continue to sync if the fields are already linked.
Report: "Review Packet PDF Downloads Unavailable"
Last updateThe 'Review Packet PDF Downloads Unavailable' incident has been resolved.
Our engineering team has a fix prepared and is now working on deploying this resolution to all customers to restore access to PDF downloads of review packets.
Our engineering team is continuing to work on a resolution to this incident.
PDF Downloads of Review Packets are unavailable. Our team is working on a resolution. Employees can still view their review packets in the Lattice webpage UI.