Later

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Historical record of incidents for Later

Report: "Payment Issues"

Last update
investigating

Our team has been made aware of an issue where users are unable to update their payment details within Later. This may affect some users' ability to change their paid plan, start new trials, or update their credit card information within the Later app. We are currently investigating this issue and hope to have an update soon!

Report: "Google API Issues"

Last update
investigating

Currently, the Google API is experiencing issues which might affect YouTube accounts from being added or refreshed within Later. At this time, publishing shorts does not seem affected. Our team and Google are aware of the issue and are hoping to get this resolved quickly! Google Status updates can be found here: https://status.cloud.google.com/

Report: "The X API is experiencing degraded performance"

Last update
resolved

This incident has been resolved.

investigating

Through investigation, we have found that this issue primarily impacts posts that include images or videos. Text-only posts scheduled to X via Later ought to publish as expected. We are continuing to look into the root cause of this issue with X's team and will share further updates here as they are available.

investigating

The X API is currently experiencing degraded performance that is impacting the ability to publish content via Later. We are currently working with X's Development and Engineering Teams to restore expected functionality. While ongoing, previously and newly scheduled content may fail to publish. Updates will be shared here as our investigation progresses further.

Report: "The X API is experiencing degraded performance"

Last update
Investigating

The X API is currently experiencing degraded performance that is impacting the ability to publish content via Later. We are currently working with X's Development and Engineering Teams to restore expected functionality. While ongoing, previously and newly scheduled content may fail to publish.Updates will be shared here as our investigation progresses further.

Report: "Scheduling and publishing to X is experiencing degraded performance"

Last update
resolved

This incident has been resolved.

identified

Scheduling and publishing content to X is continuing to experience degraded performance across the X API. This has been acknowledged on the X status page here: https://docs.x.com/status# Later is continuing to monitor for further news and will be sharing any update as they are received.

monitoring

Twitter/X has advised that the outage with their API has now been resolved. While the service continues to recover, Later Users may still experience issues with publishing posts. We are continuing to monitor for further improvements and will provide updates here as they are made available.

investigating

We have been made aware of an issue within the X API that is impacting the ability to create and publish new tweets to the platform. X has acknowledged this issue and are currently investigating further. As more information is made available we will share here. For the most up-to-date progress on this being resolved, please see X's status page here: https://docs.x.com/status#

Report: "Scheduling and publishing to X is experiencing degraded performance"

Last update
Investigating

We have been made aware of an issue within the X API that is impacting the ability to create and publish new tweets to the platform. X has acknowledged this issue and are currently investigating further. As more information is made available we will share here.For the most up-to-date progress on this being resolved, please see X's status page here: https://docs.x.com/status#

Report: "X/Twitter API is Currently Experiencing Issues Related to Connecting Accounts"

Last update
resolved

This incident has been resolved.

monitoring

X/Twitter's API is continuing to experience degraded performance however we have noted improvements with the ability to refresh profile connections within Later. While the service continues to recover, Later Users may still experience difficulty connecting accounts or refreshing their access to X. More information can be found here: https://docs.x.com/status. We are continuing to monitor for further improvements and will provide updates here as they are made available.

monitoring

The X/Twitter API is currently experiencing an outage related to connecting and refreshing accounts. Publishing and analytics are not effected at this time. X/Twitter has acknowledged the issue and our team is monitoring the situation. More information can be found here: https://docs.x.com/status. We hope to have this resolved soon, and as more information becomes available, we will provide updates here.

Report: "X/Twitter API is Currently Experiencing Issues Related to Connecting Accounts"

Last update
Monitoring

The X/Twitter API is currently experiencing an outage related to connecting and refreshing accounts. Publishing and analytics are not effected at this time. X/Twitter has acknowledged the issue and our team is monitoring the situation. More information can be found here: https://docs.x.com/status. We hope to have this resolved soon, and as more information becomes available, we will provide updates here.

Report: "Twitter/X API is experiencing intermittent issues and outages"

Last update
resolved

Twitter/X has advised that the outage with their API has now been resolved. The ability to connect/refresh Twitter/X, and publish posts should now be restored!

monitoring

We are noticing an improvement in connectivity with X accounts connected to Later and are monitoring for further updates from X's Team. For the most up-to-date information on this issue, please refer to X's Status Page at https://docs.x.com/status#

identified

The Twitter/X API is currently experiencing an outage, which affects Later's ability to publish Twitter/X posts and connect/refresh Twitter/X accounts. More information can be found here: https://docs.x.com/status Our team is working with Twitter/X to get this resolved, and are hoping to have this resolved soon!

Report: "Twitter/X API is experiencing intermittent issues and outages"

Last update
Identified

The Twitter/X API is currently experiencing an outage, which can affect Later's ability to publish Twitter/X posts and may prevent users from connecting Twitter/X accounts at this time. Our team is aware of the issue, and our team are currently working with Twitter/X to get this resolved. We hope to have this resolved soon, and as more information becomes available, we will provide updates here.

Report: "Items scheduled to X/Twitter are not publishing as expected."

Last update
resolved

This incident has been resolved.

investigating

Our Engineering Teams are aware of an issue with scheduled content not publishing to X/Twitter as expected and are currently investigating the root cause. As more information is made available it will be shared here.

Report: "Items scheduled to X/Twitter are not publishing as expected."

Last update
Investigating

Our Engineering Teams are aware of an issue with scheduled content not publishing to X/Twitter as expected and are currently investigating the root cause. As more information is made available it will be shared here.

Report: "YouTube connections are not staying connected within Later"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been rolled out for refreshing YouTube profile connections and the team is currently monitoring to ensure this fully restores expected behaviour within the platform.

investigating

Our teams have found the root cause of existing YouTube connections expiring and made changes to ensure these are all refreshed. We are continuing to investigate difficulties with adding new Channels to Later and will share more information as it is available.

investigating

Our teams are aware of an issue with YouTube connections not remaining connected in Later and are currently investigating further. As we learn more, updates will be shared here.

Report: "YouTube connections are not staying connected within Later"

Last update
Investigating

Our teams are aware of an issue with YouTube connections not remaining connected in Later and are currently investigating further. As we learn more, updates will be shared here.

Report: "Scheduled posts to X/Twitter are failing to publish"

Last update
resolved

This incident has been resolved.

monitoring

Publishing to X/Twitter as expected looks to have been restored. Our teams are monitoring to ensure the fix implemented by X has fully resolved this issue.

investigating

We are aware of an issue impacting X/Twitter's API that is causing posts scheduled via Later to fail when trying to publish. We are actively monitoring the situation for further updates.

Report: "Scheduled posts to X/Twitter are failing to publish"

Last update
Resolved

This incident has been resolved.

Monitoring

Publishing to X/Twitter as expected looks to have been restored. Our teams are monitoring to ensure the fix implemented by X has fully resolved this issue.

Investigating

We are aware of an issue impacting X/Twitter's API that is causing posts scheduled via Later to fail when trying to publish. We are actively monitoring the situation for further updates.

Report: "Twitter/X API is experiencing intermittent issues"

Last update
resolved

This incident has been resolved.

identified

Our teams have been made aware of intermittent issues with the Twitter/X API this morning that are impacting the ability to publish content to the platform. Any items that fail to publish currently will be live once service is restored fully. Our teams are continuing to monitor for further updates from X and will update here as received.

Report: "Later is experiencing degraded performance"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

We are currently experiencing issues that may cause degraded performance across the Later app. The cause has been identified and remediation is in progress.

Report: "Scheduled content is failing to publish"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

At approximately 7:00am PST this morning our teams were made aware of posts failing to publish as expected as well as media uploads stuck in a processing state. Later's Engineering Team is currently working to determine the root cause of this issue. Further updates will be shared here as we learn more about the issue and work towards restoring expected behaviour.

Report: "Scheduled Content is Failing to Publish"

Last update
resolved

This incident has been resolved.

identified

Our teams believe to have found the root cause of this issue and are currently in the process of releasing a full fix across the Later platform. In addition to scheduling and publishing, both Linkin.bio and the Instagram Visual Planner are impacted by this which may result in certain posts not loading as expected. Once the proposed fix has been released, we will monitor for continued behaviour and share further updates here.

investigating

Our teams have been made aware of an issue where newly scheduled content as of February 20th is failing to publish as expected and are currently investigating the root cause of this. As more information on this is made available, further updates will be shared here.

Report: "Cloudflare Maintenance impacting Later load times"

Last update
resolved

This incident has been resolved.

identified

Later.com is currently experiencing difficulties loading for Vancouver, Canada based Users due to system maintenance at Cloudflare. This is expected to be ongoing from approximately 11:00am PST- 2:00pm PST. More information can be found at Cloudflare's status page- https://www.cloudflarestatus.com/

Report: "Meta services are experiencing a widespread outage"

Last update
resolved

This incident has been resolved.

monitoring

We've seen steady improvements in performance for Instagram, Threads, and Facebook platforms. There may be intermittent issues with auto-publishing and analytics for these platforms at the moment due to the outage at Meta. We are closely monitoring this situation and will provide updates as they are received.

identified

Meta has acknowledged widespread issues and updated their status page (metastatus.com) accordingly noting several major disruptions to their services. We are continuing to monitor this issue and will share more information as it is made available.

investigating

Our team is aware of a widespread Meta outage impacting Instagram, Facebook, and Threads. As a result of this auto-publishing, analytics, and conversation data are currently unavailable. We are closely monitoring this situation and will provide updates as they are received.

Report: "[Resolved] Later Social showing as temporarily unavailable"

Last update
resolved

An issue on Later Social, where users may encounter a 503 error when accessing our site, is now resolved. Thank you for your patience and understanding while we worked through this issue.

Report: "Connections to Instagram and Facebook are unable to be refreshed"

Last update
resolved

This incident has been resolved.

identified

Our Engineering Team has found the root cause of this issue and are currently in the process of making the internal changes needed to restore expected functionality before sharing with the Quality Assurance for a final review. Thank you for your continued patience we work to restore expected functionality.

investigating

Our Engineering Team has found the root cause of this issue and are currently in the process of making the internal changes needed to restore expected functionality before sharing with the Quality Assurance for a final review. Thank you for your continued patience we work to restore expected functionality.

investigating

Our teams are currently investigating an issue where Later Users are unable to refresh Instagram and Facebook Social Profiles as expected. Any further updates and information on this issue will be shared here as made available.

Report: "Instagram Post and Reel Performance is not available for the previous seven-day period"

Last update
resolved

This incident has been resolved.

identified

Our teams have identified the root cause of this issue to be an update with how certain data is handled within Later's internal infrastructure. A fix to prevent future occurrences of this behaviour is currently being worked on. Once this has been completed, more information will be made available here.

investigating

Our teams are currently investigating an issue within Later's Instagram Analytics, specifically with Post and Reel performance, where 'No Data to Display' is appearing when trying to view performance analytics for both Instagram Posts and Reels. Updates will be shared here as we learn more about the cause of this issue.

Report: "LinkedIn content is failing to publish, LinkedIn connections are unable to be refreshed"

Last update
resolved

This issue has been fully resolved! Our team identified an issue with the Linkedin API that was preventing posts from publishing. A fix was deployed - and Linkedin posts should be publishing as normal. Thanks for your patience during this process.

monitoring

A fix for this issue has been deployed, and our teams are currently monitoring LinkedIn post publishing. We appreciate your patience and will provide an update once we have confirmed this is fully fixed!

identified

The cause of this issue has been identified and our teams are currently developing a fix to restored expected functionality for LinkedIn publishing as well as the ability to refresh existing connections and adding new LinkedIn pages to Later. Thank you for your continued patience while we work to get this issue resolved.

investigating

As of approximately 12:00am PST on September 16th, content scheduled to LinkedIn has been stuck in a publishing state and not been successfully published to the platform. Any existing LinkedIn connections requiring a refresh or new LinkedIn pages attempting to be added to Later during this time are failing to successfully connect as well. Our Engineering Teams are aware of and investigating this issue. More information will be shared here as made available.

Report: "Scheduled Instagram content is failing to Auto-Publish"

Last update
resolved

This incident has been resolved.

investigating

We've been continuing to monitor this issue and have seen several other Third-Party Developers reporting the same behaviour to Meta. From reviewing various reports as well as cross-referencing Later's publishing logs, it appears that only Carousel Posts scheduled to Auto-Publish to Instagram are impacted by this API issue. Single-Image posts and Reels should be able to continue Auto-publishing without issue. We're currently awaiting an update from Meta on this issue and will update as more information is available.

investigating

Our team received several alerts around content scheduled to Auto-Publish to Instagram overnight failing to publish and are currently investigating the root cause of this. Impacted posts have been found to appear with the following error in Later Social: 'Error message from Instagram: (#2) Service temporarily unavailable'. In the interim, scheduled content can be scheduled to publish via Notification as this method is unaffected. Further information will be shared as our team learns more.

Report: "Users not able to log in to Later.com"

Last update
resolved

[Resolved] - Users not able to log in to Later.com The issue affecting logins to Later.com is now resolved. Our team identified an outage with our login service, which they were able to get resolved - logins and signups to Later.com should now be fully operational. Thank you for your patience and understanding while we worked through this issue. Happy scheduling!

monitoring

Our team was able to identify and release a fix for the issue that was preventing users from logging in to later.com - the issue should be resolved, and we are currently monitoring to ensure the fix fully resolved the issue.

investigating

[Issue] - Users not able to log in to Later.com We’re currently experiencing an issue with users not being able to log in to Later.com. This will affect users both signing up, and users logging in. Our team is investigating this now. Updates will be available here as soon as we know more. Thank you for your patience - and we hope to have further updates soon.

Report: "“Invalid Credentials” error when adding or refreshing Instagram"

Last update
resolved

[Resolved] Instagram has now released a fix for the authentication issue that was causing errors when adding or refreshing Instagram profiles. This issue should now be resolved and Instagram profiles can be managed as normal again.

monitoring

[Monitoring] We've identified an issue with Instagram profile authentication currently affecting the ability to add and refresh some Instagram profiles in Later. We're currently monitoring this issue and will be providing updates as we learn more. Thank you for your patience as we continue to monitor the issue.

investigating

**[Issue] - Connecting & Refreshing Instagram Accounts ** As of 08/27 we’re experiencing an issue with Instagram accounts not connecting or refreshing in Later. When refreshing Instagram Profiles, some users are seeing an “Invalid Credentials” error. This error may also prevent you from adding or refreshing Instagram Profiles within Later. Our team is investigating this now. Updates will be available here as soon as we know more. Thank you for your patience as we look into this issue.

Report: "May 6th- Instagram Reels are failing to Auto-Publish and stuck in a 'Publishing' state on the Later calendar"

Last update
resolved

This incident has been resolved.

identified

Meta has acknowledged that they are aware of this issue and have a fix in development. Instagram Reels as well as Stories with video content are still impacted by this issue and will be until Meta's fix is released throughout their API. We are continuing to monitor for further updates and will provide updates as they are received.

investigating

Later's teams are aware of behaviour within the Instagram API that has been causing Reels scheduled to Auto-Publish to not process correctly. This issue appears to widespread with a number of other Third-party developers reporting the same behaviour. Meta has been made aware of this and we are currently awaiting an update from them. Reels scheduled to publish via Notification are unaffected. This method will be the best workaround until expected functionality is restored.

Report: "Meta API Outage"

Last update
resolved

This incident has been resolved.

monitoring

Auto-Publishing should be working as intended. Our teams are continuing to monitor for further updates as well as any changes in behaviour.

investigating

Our teams have been made aware that Meta's API is currently experience an outage. While this persists, Auto-Publishing for Facebook and Instagram as well as Collecting Media and gathering analytics data will not be able to function as expected. Posts, Reels, and Stories can still be published to Instagram via Notification. We are currently awaiting further information from Meta regarding the scope of this issue and next steps. For further information, please visit Meta's status page here: https://metastatus.com/

Report: "Instagram Auto-Publishing Issues"

Last update
resolved

This incident has been resolved.

monitoring

We have received an update from Meta that a fix for this issue is being rolled out across the Instagram API. It is expected that all functionality for auto-publishing Carousel/Multi-photo posts will be restored by 12:00pm PST. Our teams are continuing to monitor for further updates as well as any changes in behaviour.

investigating

Later's teams have been made aware of an issue impacting the ability for scheduled content to Auto-Publish carousel posts to Instagram as expected. Currently approximately 50% of these are able to successfully be published via the Instagram API. Notification publishing is unaffected by this and will be the best alternative method to use in the interim. We are currently awaiting an update from Meta regarding this issue and will update as more information has been received.

Report: "Major Facebook and Instagram Outage"

Last update
resolved

This incident has been resolved.

investigating

Facebook and Instagram are currently experiencing a major outage that is affecting the ability to access these Social Networks as well as publish to them via the API. Meta has acknowledged this issue and we are currently monitoring for further updates. For more information, please see Meta's status page at https://metastatus.com/

Report: "Some TikTok auto-publish posts are failing to publish"

Last update
resolved

[Resolved] Through internal testing we've found that TikTok posts appear to be auto-publishing without issue once again.

identified

[Identified] The issue with TikTok autopublishing has been identified by their team and they are working on a resolution for the issue. At the moment some posts may fail to auto-publish to TikTok. Notification publishing is currently unaffected

investigating

[Investigating] We're currently investigating an issue affecting the publishing of Auto-publish TikTok posts. Posts published using the notification publishing method are currently unaffected. We're working with the TikTok team to understand and resolve the issue as soon as possible.

Report: "Instagram content is failing to Auto-Publish as expected"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue that is affecting Later's ability to successfully Auto-Publish to Instagram. Our team's have reached out to Meta for further information and are currently awaiting an update. In the interim, Posts and Reels can still be published via Notification Publishing.

Report: "Delay in image processing that could impact image uploading and publishing times"

Last update
resolved

[Resolved] The delay with image processing has now been fully resolved, and we should expect image processing times to be back to normal

monitoring

[Monitoring] A fix has been implemented for delays identified with image processing. Images should now process and upload at the regular rate. We're currently monitoring the fix to ensure the issue is fully resolved.

investigating

[Investigating] We're currently investigating an issue causing an abnormal delay in image processing times. This could affect processing times of new images to Later and cause delays in publishing posts. Our engineers are currently working on a resolution to this issue.

Report: "Scheduled posts in Later are experiencing difficulties when publishing and processing media thumbnails"

Last update
resolved

[Resolved] This issue should now be fully resolved and image processing should be working at normal speeds again

monitoring

A fix for this issue has been implemented and our team's are monitoring to ensure all expected behaviour has resumed for thumbnail processing and publishing.

investigating

Later is currently encountering difficulties with posts seeming to take much longer than usual to publish as well as processing thumbnails for scheduled content. This first was first noted late on December 6th and is currently under investigation. As a temporary workaround, applying a new crop to scheduled media will allow for posts and thumbnails to publish and generate as expected. We are currently investigating this issue and will share an update once the root cause has been identified.

Report: "Many IG profiles are returning "0" for reach and impressions on Post and Story performance Analytics"

Last update
resolved

[Resolved] We've received confirmation from Meta that this issue is now resolved, and from testing on our end we've been able to confirm analytics should be operating as normal again.

identified

We are aware of behaviour where analytics around Reach and Impressions for Instagram profiles are showing with a value of '0' due to a widespread issue within the Instagram Graph API. Posts made within the last week appear to be most heavily impacted by this. Meta is aware of this and are currently investigating.

Report: "Twitter Video Publishing issues"

Last update
resolved

This incident has been resolved.

monitoring

Tweets with video are publishing successfully at a more regular rate once again. Later's team will continue monitoring to ensure that the issue is fully resolved.

investigating

Twitter's API is currently experiencing issues with processing videos. This is resulting in video Tweets experiencing long delays while attempting to publish or failing altogether. Later's team are currently monitoring for further information and will provide updates as they are made available.

Report: "[Issue]- Instagram and Facebook connections are unable to be added or refreshed due to issues with the Instagram Graph API"

Last update
resolved

[Resolved] The issue causing intermittent errors with Instagram and Facebook profile connections has now been resolved.

identified

[Identified] Meta's API's are currently experiencing minor disruptions that may impact adding and refreshing Instagram and Facebook profiles. Later's team are currently monitoring for further information and will provide updates as they are made available.

investigating

Some Instagram and Facebook connections will be unable to be added or refreshed within Later due to an issue in the Instagram Graph API. Meta has acknowledged this and are actively working to resolve it. Later's team are currently monitoring for further information and will provide updates as they are made available.

Report: "Linkedin publishing outage"

Last update
resolved

[Resolved] Linkedin has advised that this issue has now been fully resolved. All Linkedin posts should be publishing as normal again.

monitoring

[Monitoring] We're seeing steady improvements on publishing rates of Linkedin image and video posts. We'll be monitoring further to ensure the issue has been fully resolved.

identified

[Identified] Linkedin has acknowledged the issues with image and video publish failures and they're currently working on a resolution. We'll be monitoring the issue with their team until it's fully resolved.

investigating

[Investigating] Our team is aware of issues with Linkedin publishing. At the moment we're observing most linkedin posts failing to publish, and our engineering team is currently investigating the cause.

Report: "Intermittent TikTok auto-publishing failures"

Last update
resolved

[Resolved] This issue is now fully resolved, and TikTok posts should be auto-publishing without any issues.

monitoring

[Monitoring] Our engineers have implemented a fix to mitigate the issues we've been seeing with TikTok auto-publish failures. We're now seeing consistent improvement in TikTok auto-publishing rates. We'll continue to monitor to ensure the issues have been fully resolved.

investigating

[Investigating] We're currently investigating some issues around TikTok auto-publishing, you may experience intermittent TikTok auto-publishing failures. Notification publishing is not currently affected at this time.

Report: "Facebook and Instagram Publishing Issues"

Last update
resolved

[Resolved] Meta has resolved the issues with Facebook and Instagram on their end, and posts should be publishing as normal

monitoring

[Monitoring] We're seeing steady improvements in publishing rates to both Instagram and Facebook. Publishing rates are looking normal again, and we are monitoring further to ensure the issue has been fully resolved.

identified

Instagram and Facebook have acknowledged this issue on their end and are currently working on a resolution. We are continuing to monitor for further updates.

investigating

We are currently aware of an issue with Facebook and Instagram that may cause issues with auto-publishing. Our teams are monitoring Facebook's communication pages for further information and will update as we learn more.

Report: "Intermittent delays in video processing and hashtag services"

Last update
resolved

[Resolved] This issue has been fully resolved, and image processing and hashtag services should now be fully operational.

monitoring

[Monitoring] We've received updates from AWS that their services are recovering, and we've noted steady improvements on our end around Video processing times and affected hashtag features. We will continue to monitor the issue until it's fully resolved.

investigating

[Investigating] We're aware of some issues with AWS services affecting our video processing and hashtag services. This could cause intermittent delays in video processing when scheduling posts and an increase of delays in our hashtag services.

Report: "Creator and Business Instagram Profiles are unable to Enable permissions"

Last update
resolved

[Resolved] A fix has been released for the refreshing Instagram profiles issue. Instagram profiles should now successfully refresh and enable auto-publishing.

identified

We have identified a widespread global issue with enabling needed permissions for Instagram Business and Creator profiles in Later. Affected accounts will see "Invalid Attribute Basic display does not match business_account_id" when attempting to enable permissions for Instagram. Our teams have identified the source of the issue, and we're currently working on a resolution.

investigating

We have identified a widespread global issue with enabling needed permissions for Instagram Business and Creator profiles in Later. Affected accounts will see "Invalid Attribute Basic display does not match business_account_id" when attempting to enable permissions for Instagram. Our teams are currently investigating the cause of this issue.

Report: "Intermittent Instagram auto-publishing issues"

Last update
resolved

[Resolved] We've implemented a fix for the issue causing intermittent Instagram auto-publishing failures and observed steady improvement to publishing rates.

monitoring

[Monitoring] A fix for the Intermittent Instagram auto-publishing failures has been released and we're currently monitoring the results.

identified

[Identified] We've identified the cause behind the intermittent Instagram auto-publishing issues and our team is currently working on a fix to mitigate this issue.

investigating

[Investigating] We're currently investigating some intermittent auto-publishing errors to Instagram. Some auto-publish posts may fail or see delays when publishing to Instagram. Notification publishing is not impacted at the moment.

Report: "Intermittent Instagram auto-publishing failures"

Last update
resolved

[Resolved] This issue has now been resolved.

monitoring

[Monitoring] Meta has released a fix for the intermittent Instagram auto-publishing issues. We've seen steady improvements in publishing rates and are currently monitoring the results.

identified

[Identified] We've identified an issue with the Instagram API that causes intermittent failures when auto-publishing posts to Instagram. Meta has acknowledged the issue on their end, and is currently working on a fix. Notification publishing does not appear to be impacted at this time.

Report: "Connecting an Instagram Profile"

Last update
resolved

[Resolved] We've noted that success rates are back to normal for adding Instagram profiles to Later. This issue is now resolved.

monitoring

[Monitoring] We're seeing steady improvement rates in successful Instagram profile connections to Later since the Meta API outage earlier. We haven't received confirmation that the outage has been fully resolved yet, but we're monitoring closely to ensure this issue gets fully resolved with the Meta team.

identified

We are experiencing an issue that may affect your ability to connect your Instagram profile to Later. This is the result of a Meta outage. We are closely monitoring the situation while they work on a solution.

Report: "Later site-wide outage"

Last update
resolved

[Resolved] This issue has now been resolved, and the Later site is up and running as usual.

identified

[Identified] We've identified the cause of the problem and have released a fix to bring the site back online. We're investigating further to ensure full stability

investigating

[Investigating] We're currently investigating an outage that has resulted in an outage of the Later web-app and mobile apps. We're working to get this resolved as soon as possible.

Report: "[Identified] Errors received when connecting new Instagram profiles to Later."

Last update
resolved

Meta has now marked this issue as resolved on their end, and we've seen success in connecting new Instagram profiles again. This issue is now resolved

monitoring

We have seen signs of recovery. You should now be able to connect your Instagram profile to Later. If you continue to receive the following error message "Could not authenticate you from InstagramBasicDisplay because invalid credentials", please know that we're continuing to monitor the issue with Meta and will update when officially resolved.

identified

We're currently monitoring an outage with the Instagram basic display API resulting in failures when adding new Instagram profiles to Later. Affected profiles will receive a "Could not authenticate you from InstagramBasicDisplay because invalid credentials" error. The Meta team has acknowledged this issue and we're monitoring the issue with their team while they work on a fix.

Report: "Issue with refreshing TikTok profiles and collecting TikTok analytics"

Last update
resolved

This incident has been resolved. TikTok has deployed a fix. Refreshing/adding TikTok profiles and TikTik data collection are functioning as normal again.

monitoring

We are currently Monitoring a partial outage with the TikTok API. You may see issues adding and refreshing TikTok profiles and collecting TikTok analytics. We've reported the issue to TikTok and have seen signs of recovery so far.

investigating

We are currently investigating a partial outage with the TikTok API. You may see issues adding and refreshing TikTok profiles and collecting TikTok analytics. We've reported the issue to TikTok and will be working with their team to resolve these issues.

Report: "[Investigating] Instagram redirect issues affecting Linkin.bio link redirects, and adding new Instagram profiles to Later."

Last update
resolved

[Resolved] We believe that Meta has resolved this issue. You should be able to add your Instagram profile to Later without any further problems.

monitoring

[Monitoring] We're currently monitoring an issue with Instagram where links aren't being redirected properly for select profiles. Certain Instagram profiles may encounter: - Linkin.bio links not working within the Instagram app - issues with the redirect after selecting "allow" within Instagram to add a new profile to Later. The Meta team appears to have implemented a fix and we're seeing improvement in Instagram link performance. We're currently monitoring the results.

investigating

We're currently investigating an issue with Instagram where links aren't being redirected properly for select profiles. Certain Instagram profiles may encounter: - Linkin.bio links not working within the Instagram app - issues with the redirect after selecting "allow" within Instagram to add a new profile to Later. The Later team has reported this issue to Instagram and is continuing to investigate. As this issue is with Instagram's public-facing website and app, Meta has recommended users to Report a Problem to Instagram if they are affected.

Report: "[Issue] - Issue with Refreshing Instagram & Facebook Credentials"

Last update
resolved

We've implemented a fix for the Meta outage with refreshing or connecting Instagram profiles and Facebook Pages, and the issue now appears to be resolved. You should be able to refresh or connect your profile now without any issues, however if you still encounter any problems, try <a href="https://help.later.com/hc/en-us/articles/360043244093-Refresh-Your-Social-Profile-Connection#h_01EMJ15Z7KXSEZT3ADPC0S7F11 ">refreshing on the Later mobile app,</a> or reach out to <a href="https://help.later.com/hc/en-us/sections/360011656734-Contact-Us">our team.</a> <a href="https://help.later.com/hc/en-us/articles/360043244733-Add-or-Remove-Social-Profiles-in-Your-Later-Account">Add or Remove Social Profiles from your Later Account</a> <a href="https://help.later.com/hc/en-us/articles/360042772934-Enable-Auto-Publishing">Enabling Auto Publishing</a>

monitoring

We've implemented a fix for the Meta outage with refreshing or connecting Instagram profiles and Facebook Pages, and are currently monitoring the results.

identified

Our engineers have identified that the Meta outage with refreshing or adding Instagram Profiles and Facebook Pages is isolated to Later on the Web. As a workaround we recommend using your <b>Later mobile app</b> to refresh or enable Auto Publishing on your profile or Page while we continue to work with Meta on the resolution. This Help Guide details how to Refresh your profile on Later's mobile apps to get connected: <a href="https://help.later.com/hc/en-us/articles/360043244093-Refresh-Your-Social-Profile-Connection#h_01EMJ15Z7KXSEZT3ADPC0S7F11">Refresh your Social Profile Connection</a>

monitoring

We've implemented a fix for the Meta outage with refreshing or connecting Instagram profiles and Facebook Pages, and are currently monitoring the results. You should be able to refresh or connect your Instagram profile or Facebook Page now without any issues. If you experience any further issues with refreshing, we recommend reviewing this guide to get connected: <a href="https://help.later.com/hc/en-us/articles/360043360533-My-Auto-Publishing-Connection-Won-t-Refresh">My Auto Publishing Connection Won't Refresh</a>

identified

Meta is currently experiencing an outage. As a result, you may experience issues refreshing your Instagram and Facebook social profiles or publishing posts in Later. We're currently investigating with the Meta team to determine the exact cause. Updates will be available here as soon as we know more. Thank you for your patience.

investigating

We’re currently experiencing an outage with Facebook. As a result, you may experience issues refreshing your Instagram and Facebook social profiles or publishing posts. Our team is investigating this now. Updates will be available here as soon as we know more. Thank you for your patience.

investigating

We’re currently experiencing an outage with Facebook. As a result, you may experience issues refreshing your Instagram and Facebook social profiles or publishing posts. Our team is investigating this now. Updates will be available here as soon as we know more. Thank you for your patience.

Report: "[Resolved] Credentials error appearing when adding or refreshing TikTok profiles."

Last update
resolved

The issue affecting adding and refreshing Tiktok profiles is now resolved. Thank you for your patience and understanding while we worked through this issue. Happy scheduling!

investigating

[Investigating] We've discovered an issue preventing TikTok profiles from being added or refreshed within Later. We're currently investigating the cause and updates will be available here as soon as we know more. Thank you for your patience.

Report: "[Issue] - Linkin.bio Analytics & Performance Report outage"

Last update
resolved

[Resolved] The underlying issue has now been identified and we've released a full fix. You should see Linkinbio analytics collecting and displaying normally again.

investigating

We’ve discovered an issue affecting Linkin.bio Analytics and Perfomance Reports in the Later app. Our team is investigating this now, and updates will be available here as soon as we know more. Thank you for your patience.

Report: "Instagram video auto-publishing seeing delays and publishing failures"

Last update
resolved

[Resolved] The Meta team has implemented a fix and video auto-publishing is fully functioning again.

monitoring

[Monitoring] The Meta team has acknowledged the current video auto-publishing outage and is currently working on a resolution. We'll be monitoring the issue further with their team until resolution. Live updates on their status can be found here https://metastatus.com/

identified

[Identified] We're seeing degraded performance for auto-publishing of Instagram video posts. We've noted significant delays and post failures, and we're currently investigating with the Meta team to determine the cause of the issue. Notification publishing is currently not impacted.

Report: "[Issue]-TikTok Profiles cannot be added to Later"

Last update
resolved

We've received confirmation from TikTok that the underlying issue has been resolved.

monitoring

We're still monitoring the affects of the issue, we've noted a large improvement to adding TikTok profiles, and we're awaiting confirmation of a full fix from the TikTok team.

identified

We are continuing to work on a fix for this issue.

identified

We are continuing to work on a fix for this issue.

identified

We've identified the cause of an issue affecting adding TikTok profiles to Later accounts. Our team is investigating a fix alongside Tiktok and is working to resolve the issue as quickly as possible. Thank you for your patience and understanding!

Report: "[Identified] Intermittent disruption of Later services"

Last update
resolved

AWS has resolved the outage and our systems are back to fully operational

identified

We've been alerted to an outage within Amazon web services which is currently causing overall degraded performance within our core features. We're currently monitoring the outage closely to get services back online.

Report: "Instagram video auto-publishing delays"

Last update
resolved

This incident has been resolved.

identified

Instagram has acknowledged the issue and is currently working on resolving this issue. Notification publishing is not impacted at this time. We will provide updates as they become available.

identified

[Identified] Video posts may experience delays when auto-publishing to Instagram. Notification publishing does not appear to be affected. We've reached out to the Instagram team and reported the issue, and will be monitoring closely for a resolution.