Historical record of incidents for Kraken
Report: "Historical Portfolio Balances Display Issue on Kraken Pro Web"
Last updateWe are currently investigating an issue preventing historical portfolio balances from displaying correctly on the Kraken Pro website. We are actively working on a fix and will provide further updates as soon as possible.
Report: "Futures V3 REST API Authentication Issues"
Last updateWe are investigating an issue affecting the Futures V3 REST API. Some clients might not be able to authenticate successfully. We are working to resolve the issue and will update as soon as we have more information.
Report: "Degraded Chatbot Functionality"
Last updateWe are currently investigating degraded performance affecting the chatbot experience. The chatbot may be unable to respond properly to user queries. Users needing urgent assistance can ask the chatbot to be transferred to an agent, or submit a web form ticket as an alternative to live chat while we work to restore full functionality.
Report: "PIX Funding Delays"
Last updateWe're investigating an issue with the PIX funding provider. Withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "BRL Withdrawal Unavailable"
Last updateWe are investigating an issue with BRL withdrawals and withdrawal attempts. We are working diligently to resolve the issue and will keep you updated.
Report: "Bitcoin (BTC) Address Generation Delays"
Last updateWe're investigating an issue with generating Bitcoin (BTC) addresses. Deposits and withdrawals are not affected at this time. All other assets are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Aptos (APT) Funding Delays"
Last updateWe're investigating an issue with the Aptos (APT) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Litecoin (LTC) Funding Delays"
Last updateWe've identified an issue with the Litecoin (LTC) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "PEAQ (PEAQ) Deposit Delays"
Last updateWe're investigating an issue with the PEAQ (PEAQ) funding gateway. Deposits may be delayed at this time. Withdrawals and all other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "BNB Chain Funding Delays"
Last updateWe're investigating an issue with the BNB Chain funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "TRON (TRX) Funding Delays"
Last updateWe're investigating an issue with the TRON (TRX) funding gateway. Deposits and withdrawals are currently delayed. We will provide any updates as soon as possible.
Report: "Sei (SEI) Funding Delays"
Last updateWe're investigating an issue with the Sei (SEI) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Unexpected Limitation on REST Open Orders"
Last updateWe’re investigating an issue impacting the REST OpenOrders endpoint where responses appear limited and pagination parameters are present unexpectedly. Our engineering teams are actively working on the issue. We’ll share the next update as soon as more information is available.
Report: "Banking Circle - Deposit Delays"
Last updateWe are continuing to investigate this issue.
We're investigating reports regarding the Banking Circle funding gateway. Deposits may be delayed at this time for GBP via Faster Payment Services. All other funding methods, including withdrawals through Banking Circle, are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Portfolio Display Delays"
Last updateWe are currently investigating an issue affecting balance portfolio displays on Mobile apps, Kraken Pro Web. Affected users may see delays and inconsistencies in getting portfolio values in the portfolio balance section. We will provide an update as soon as more information is available. Thank you for your patience.
Report: "PIX Funding Delays"
Last updateWe're investigating an issue with the PIX funding provider. Withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Transaction Flow Problems affecting EU Clients"
Last updateWe’re currently investigating an issue where EU clients might be unable to complete their transactions. Affected users may encounter errors when clicking links in email notifications or when trying to proceed through the normal flow on Kraken platforms. Our teams are actively working to identify and resolve the issue. We’ll provide an update here as soon as more information is available.
Report: "Kraken Earn and Krak Issues for Washington (WA) Users"
Last updateWe are currently investigating an issue affecting users located in Washington State (WA, USA). The Krak interface is accessible, but all operations initiated by users in this region are currently failing. Additionally, Kraken Earn strategies may appear available, but allocation attempts are not completing successfully. We are working to resolve the issue and will update as soon as we have more information.
Report: "Delay in crediting USDC and USDT deposits"
Last updateWe are currently investigating an issue where USDC deposits on Ethereum, Polygon, Arbitrum, and Solana, and USDT deposits on Solana and Ethereum are not being credited to user accounts despite appearing as successful. The issue does not affect withdrawals, and all other systems remain operational. Our engineering team is actively working to identify the root cause and restore normal deposit crediting behavior. We will provide an update as soon as we have more information.
Report: "Custody clients currently unable to transact USD or stablecoins"
Last updateWe are currently investigating an issue preventing Kraken Custody clients from transacting in USD or supported stablecoins. We are working diligently to resolve the issue and will keep you updated.
Report: "Sei (SEI) Funding Delays"
Last updateWe're investigating an issue with the Sei (SEI) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "US Dollars (USD) Dart Bank - Transaction delays"
Last updateWe have been made aware of a delay affecting Dart Bank funding transactions (deposit/withdrawals) initiated between 20:00 UTC on July 11 and end of day July 14, 2025. We are working with the funding provider to investigate the issue and address. Note: Deposits and withdrawals created after this period are processing normally.
Report: "Delay Crediting Plaid EUR Deposits for Newly Registered Clients"
Last updateWe are currently investigating a delay affecting the crediting of EUR Easy Bank Transfer deposits via Plaid to personal accounts created after 7:30 UTC on July 14. We have disabled the Easy Bank Transfer method until the issue will not be resolved. Please feel free to initiate deposits via manual bank transfers, since manual transfers are processed normally. This issue does not affect clients who joined before that time or any corporate accounts. Our team is actively working to resolve this issue, and we will provide further updates as they become available.
Report: "Ripple (XRP) Funding Delays"
Last updateWe're investigating an issue with the Ripple (XRP) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Berachain (BERA) Funding Delays"
Last updateWe're investigating an issue with the Berachain (BERA) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "XRP (XRP) Funding Delays"
Last updateWe're investigating an issue with the XRP (XRP) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Cryptocurrency Withdrawal Delays for Clients in Germany"
Last updateWe are currently investigating a technical issue affecting cryptocurrency withdrawals for our clients in Germany. As a result, some transactions may be experiencing delays. All other funding methods are operating normally. We are working diligently to resolve the issue. Further updates will be provided as more information becomes available.
Report: "Connectivity Issues - Web & Mobile"
Last updateWe are investigating reports from clients having difficulty connecting to the site and API as well as via mobile apps. We are working to resolve the issue and will update as soon as we have more information.
Report: "Spot Exchange Connectivity Issues - Web, Mobile & API (Rest & Websockets)"
Last updateWe are investigating an issue with Spot Exchange clients connecting to the platform and submitting orders over all Web & Mobile applications and Rest and Websocket connections. We are working to resolve the issue and will update as soon as we have more information.
Report: "Connectivity Issues - Web & Mobile"
Last updateWe are investigating reports of degraded performance across Kraken platforms, including the website, mobile apps, and API. Clients may experience errors when attempting to withdraw or deposit assets, view balances, or access certain account information. We are investigating reports from clients having difficulty connecting to the site and API as well as via mobile apps. We are working to resolve the issue and will update as soon as we have more information.
Report: "Earn Payout Delays"
Last updateWe're investigating an issue impacting the Earn payout system. Earn Payouts may be delayed at this time, no funds are lost. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Krak App Notification Issues"
Last updateSome users may experience issues receiving push notifications from the Krak app. As a temporary workaround, try minimizing or backgrounding the app and then reopening it. This will refresh your activity feed and update it with the latest information.
Report: "Connectivity Issues - Web & Mobile"
Last updateWe are investigating reports of degraded performance across Kraken platforms, including the website, mobile apps, and API. Clients may experience errors when attempting to withdraw or deposit assets, view balances, or access certain account information. We will provide further updates as soon as more information becomes available.
Report: "Stacks (STX) Funding Delays"
Last updateWe're investigating an issue with the Stacks (STX) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Brazilian Real (BRL) on PIX - Funding Delays"
Last updateWe're investigating an issue with the Brazilian Real (BRL) PIX funding provider. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Email Delivery Issues"
Last updateWe are aware of reports of degraded performance affecting email delivery. Clients may experience delays receiving emails related to account activation, withdrawals, security actions, and other automated notifications.
Report: "Email Delivery Issues"
Last updateWe are aware of reports of degraded performance affecting email delivery. Clients may experience delays receiving emails related to account activation, withdrawals, security actions, and other automated notifications.
Report: "Email Delivery Issues"
Last updateWe are currently investigating reports of degraded performance affecting email delivery. Clients may experience delays receiving emails related to account activation, withdrawals, security actions, and other automated notifications.
Report: "Delay in Generating Trade and Ledger Export Reports for German users"
Last updateWe are currently investigating an issue causing delays in generating new trade and ledger export reports. This issue is only affecting German users. Please note: users can still access and download previously generated reports, but creating new exports is currently unavailable. We will provide updates as soon as export functionality is restored.
Report: "Berachain (BERA) Funding Delays"
Last updateWe're investigating an issue with the Berachain (BERA) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Polygon Funding Delays"
Last updateWe're investigating an issue with the Polygon funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Delayed Crypto Transactions for German Clients"
Last updateWe are currently investigating an issue causing delays in crypto deposits and withdrawals for clients located in Germany. At this time, impacted clients may see crypto transactions stuck in a “pending” state. FIAT deposits and withdrawals are operating normally, and clients outside of Germany are unaffected. Our team is actively working with a third-party provider to resolve the issue and restore normal processing. We will share updates here as they become available.
Report: "Statement and History Data Exports Currently Unavailable"
Last updateWe are currently investigating an issue affecting data export functionality. At this time, users are unable to export documents including Account Statements, Trade History, and Balance History. Please note: You can still view all transaction and balance history from the History tab in your account. We will provide updates as soon as export functionality is restored.
Report: "Polygon (POL) Deposits Delays"
Last updateWe're investigating an issue with the Polygon (POL) funding gateway. At this time, deposit processing may be delayed. Withdrawals and all tokens on the network remain fully functional. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Disruption to EFT Withdrawals and In-Person Payments in Canada"
Last updateThis incident has been resolved.
We are currently aware of an issue affecting EFT withdrawals and in-person payment processing in Canada. Clients may be unable to complete withdrawals using these methods at this time. We will provide an update as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.
Report: "P2P Transfers Failing for New Recipients on Krak App"
Last updateWe’ve identified an issue in the Krak mobile app affecting P2P transfers to new recipients. When attempting to send a first-time transfer, users are incorrectly routed to create a Paylink instead of completing the transfer. Our team is working to resolve the issue. We’ll provide an update as soon as more information is available.
Report: "Adding ACH accounts is failing on Consumer Android app (com.kraken.invest.app)"
Last updateThe issue has been identified and a fix is being implemented.
We’re investigating an issue affecting users on the Consumer Android app (com.kraken.invest.app) who are unable to add new ACH bank accounts. Deposits from already-linked accounts are working as expected. Other platforms are unaffected and can be used as a workaround. Our team is working to resolve the issue. We’ll post another update as soon as we have more information.
Report: "Story (IP) Funding Delays"
Last updateWe're investigating an issue with the Story (IP) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Banking Circle Deposit Delays"
Last updateWe are currently experiencing delays in crediting EUR and GBP deposits via Banking Circle due to scheduled maintenance. The maintenance is expected to conclude by 16:00 UTC. Withdrawals are not affected and continue to process normally. We will provide an update once the maintenance is completed and deposit processing resumes.
Report: "Support Ticket Issue"
Last updateThe issue has been identified and a fix is being implemented.
We are investigating reports from clients receiving email support tickets from Kraken that they did not request. We are working to resolve the issue and will update as soon as we have more information.
Report: "Navigation Issues on Kraken.com for some Chrome Users"
Last updateWe’re currently investigating an issue affecting a small number of users on Chrome desktop who experience broken navigation on www.kraken.com. Pages fail to load when navigating between sections without a full page refresh. Clients experiencing this issue can resolve it following these steps: 1. Sign out of Chrome and turn off sync 2. Clear all browsing data (select “All time”) 3. Remove the Chrome profile: - Click avatar > “Manage people” > remove the affected profile 4. Re-add your profile and sign back in The Kraken Mobile app is not affected. We’re working to identify the root cause and will provide further updates as they become available. We apologize for the inconvenience and appreciate your patience.
Report: "Account Access & Withdrawal Issues"
Last updateWe have implemented a fix and no new users should be impacted. Affected accounts have been restored and should now be accessible. Our team is now focused on releasing held withdrawals for impacted users. We will provide further updates as remediation continues.
The issue has been identified and a fix is being implemented.
We are investigating reports of clients experiencing account access issues and delayed withdrawals. Our team is actively working to resolve the issue and we will provide updates as soon as more information becomes available.
Report: "Flare (FLR) Funding Delays"
Last updateThe issue has been identified as originating from the blockchain. We are working closely with the Flare team to resolve this matter as swiftly as possible.
USDT funding through the Flare (FLR) gateway may also be impacted during this period. We recommend utilizing alternative funding methods until service is fully restored.
We're investigating an issue with the Flare (FLR) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Tether USD (USDT) on POLYGON - Deposit Delays"
Last updateWe're aware of an issue with the Tether USD (USDT) on POLYGON funding gateway. Deposits may be delayed at this time. All other funding methods are operating normally. Expect delays of up to 12 hours for deposits using this method.
Report: "Avalanche (AVAX) Funding Delays"
Last updateWe're investigating an issue with the Avalanche (AVAX) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Connectivity Issues - Web & Mobile"
Last updateWe are investigating reports from clients having difficulty connecting to our mobile apps. We are working to resolve the issue and will update as soon as we have more information.
Report: "Email Delivery Issues"
Last updateWe are currently investigating reports of degraded performance affecting email delivery. Clients may experience delays receiving emails related to account activation, withdrawals, security actions, and other automated notifications. Our teams are working to resolve the issue and we’ll provide an update as soon as more information becomes available.
Report: "Connectivity Issues - Email Delivery, Transactions, New Account Confirmation"
Last updateWe are currently investigating reports of degraded performance affecting email delivery, transaction processing, and some platform operations. Clients may experience delays or issues when completing certain actions across the website, mobile apps, and API. This includes email delays related to account activation, withdrawals, security actions, and other automated notifications. Instant transactions, deposits/withdrawals, and Embed API services may also be impacted. Our teams are working to resolve the issue and we’ll provide an update as soon as more information becomes available.
Report: "Margin Calculation Discrepancy for Isolated Positions with Custom Leverage"
Last updateWe are currently investigating an issue where isolated margin orders using custom leverage may fail to submit on Kraken Pro Web and Mobile platforms. When placing orders with isolated margin enabled, the platform may incorrectly calculate required margin and reject valid trades. This issue is limited to UI-based order placement and does not affect cross margin, or API-based trading.
Report: "Bittensor (TAO) Staking, Unstaking and Withdrawals Delays"
Last updateWe are currently investigating an issue impacting Bittensor (TAO) staking, unstaking and withdrawals on the Custody platform. Our teams are working to resolve the issue and will provide updates as more information becomes available.
Report: "Connectivity Issues - Web & Mobile"
Last updateWe are investigating reports from clients having difficulty connecting to the site and API as well as via mobile apps. We are working to resolve the issue and will update as soon as we have more information.
Report: "Support Center Search Error"
Last updateWe are currently investigating an issue with the support center where custom searches results with "No results found." Using any browser to search for our support articles is a workaround for now.
Report: "ETH deposits on OP Mainnet"
Last updateWe're investigating an issue with Ethereum (ETH) on OP Mainnet. Deposit transactions may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Interac E-Transfer CAD Deposit Errors"
Last updateWe're investigating an issue with the CAD Interac E-Transfer funding gateway. Clients may see intermittent failures when conducting deposits when using mobile applications. Clients are advised to try again using desktop web interface if faced with errors. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Bitcoin (BTC) Funding Delays on Lightning Network"
Last updateWe're investigating an issue with the Bitcoin(BTC) funding delays on lightning network. Deposits and withdrawals are currently delayed. We will provide any updates as soon as possible.
Report: "Connectivity Issues - Equities Onboarding"
Last updateWe are investigating reports of issues with completing onboarding for Kraken Equities. Some clients may be unable to proceed past required verification steps. Our team is working to identify the cause and restore full functionality. We will provide updates as soon as more information becomes available.
Report: "In-app Support Links Not Loading on Mobile (Kraken Pro & Consumer)"
Last updateWe are currently investigating an issue affecting both Kraken Pro and Kraken Consumer mobile apps where embedded links to support articles, Terms of Service, and related content are not loading as expected. The issue does not affect trading functionality, account access, or security. We will follow up with more information shortly.
Report: "Connectivity Issues - Equities Onboarding"
Last updateWe are investigating reports of issues with completing onboarding for Kraken Equities. Some clients may be unable to proceed past required verification steps. Our team is working to identify the cause and restore full functionality. We will provide updates as soon as more information becomes available.
Report: "Connectivity Issues - Pro Web"
Last updateWe are continuing to investigate this issue.
We are investigating reports from clients having difficulty connecting to Kraken Pro. We are working to resolve the issue and will update as soon as we have more information.
Report: "Email Delivery issues"
Last updateWe are currently investigating an issue causing delays or failures in the delivery of email notifications, including onboarding, account verification, and other account-related messages. We are working to resolve the issue and will update as soon as we have more information. We will provide an update as soon as more information becomes available.
Report: "iDEAL Funding Delays"
Last updateWe're investigating an issue with the iDEAL funding gateway. Some deposits may be delayed at this time. All other funding methods are operating normally. We are actively working with our funding provider to resolve the issue and will keep you updated.
Report: "titcoin (TITCOIN) Funding Delays"
Last updateWe're investigating an issue with the titcoin (TITCOIN) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Berachain (BERA) Funding Delays"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We're investigating an issue with the Berachain (BERA) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Berachain (BERA) Funding Delays"
Last updateWe're investigating an issue with the Berachain (BERA) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Connectivity Issues - Earnings"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating observed behavior where some clients are having difficulty allocating, deallocating, or receiving payouts through Earn. Please note that this is a temporary connectivity issue - no data will be lost, and all pending actions will be processed once the issue is resolved. We are working to resolve the issue and will update as soon as we have more information.
Report: "Connectivity Issues - Earnings Service"
Last updateWe are investigating observed behavior where some clients are having difficulty allocating, deallocating, or receiving payouts through Earn. Please note that this is a temporary connectivity issue - no data will be lost, and all pending actions will be processed once the issue is resolved. We are working to resolve the issue and will update as soon as we have more information.
Report: "Connectivity Issues - Earnings"
Last updateWe are investigating observed behavior where some clients are having difficulty allocating, deallocating, or receiving payouts through Earn. Please note that this is a temporary connectivity issue - no data will be lost, and all pending actions will be processed once the issue is resolved. We are working to resolve the issue and will update as soon as we have more information.
Report: "Bitcoin Cash (BCH) Funding Maintenance"
Last updateThe Bitcoin Cash (BCH) funding gateway will be undergoing maintenance from 11:00 UTC, June 2 for approximately 8hrs. Deposits and withdrawals will be unavailable - transfers made during this time will be processed shortly after the maintenance is complete. We will provide updates as necessary.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Connectivity Issues - Web & Mobile"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating reports from clients having difficulty connecting to the site as well as via mobile apps. We are working to resolve the issue and will update as soon as we have more information.
Report: "Banking Circle Funding Maintenance"
Last updateOur funding provider, Banking Circle, will be conducting scheduled maintenance on Saturday, 31st May 2025 from 09:00 to approximately 13:00 UTC. During this time, the following services will be temporarily impacted: EUR deposits via SEPA & SEPA Instant, GBP deposits via FPS and EUR and GBP deposits via Plaid. Deposits will be delayed - transfers made during this time will be processed shortly after the maintenance is complete. Withdrawals will remain available. We will provide updates as they become available.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Inaccurate Portfolio Asset Charts in Kraken Pro App and Web"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Historical portfolio balance data for total balances is now displaying again in Kraken Pro on both mobile and web. Historical charts for individual assets may still appear incorrect or flat while we continue work on restoring the remaining data. The issue remains isolated to portfolio chart displays and does not affect actual balances or trading activity. Further updates will be shared as progress continues.
We have identified an issue affecting the display of all historical portfolio balance data in the Kraken Pro mobile app and web interface. Users may see no data when viewing historical charts for both individual assets and total portfolio views. This does not affect actual balances or trading functionality. A fix is being implemented, and we will share updates as work progresses.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue affecting the accuracy of Portfolio Asset Charts in the Kraken Pro mobile app and web interface. When viewing historical balance data for individual assets, users may see flat or misleading chart lines. Regular historical balance charts (total portfolio view) are unaffected. The issue does not affect the actual balance of assets or trading functionality. We are working to resolve the issue and will update as soon as we have more information.
Report: "Intermittent Funding Delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are investigating reports that some clients are experiencing funding delays. This can result in delayed deposits and withdrawals updates. Please be assured that the security and safety of your funds are not affected by this temporary disruption. We are working diligently to resolve the issue and will keep you informed. Thank you for your patience.
Report: "Inaccurate Portfolio Asset Charts in Kraken Pro App and Web"
Last updateWe are currently investigating an issue affecting the accuracy of Portfolio Asset Charts in the Kraken Pro mobile app and web interface. When viewing historical balance data for individual assets, users may see flat or misleading chart lines.Regular historical balance charts (total portfolio view) are unaffected. The issue does not affect the actual balance of assets or trading functionality. We are working to resolve the issue and will update as soon as we have more information.
Report: "Intermittent Funding Delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating reports that some clients are experiencing funding delays. This can result in delayed deposits and withdrawals updates. Please be assured that the security and safety of your funds are not affected by this temporary disruption. We are working diligently to resolve the issue and will keep you informed. Thank you for your patience.
Report: "Connectivity Issues - Web & Mobile"
Last updateThis incident has been resolved.
We are investigating reports from clients having difficulty connecting to the site and API as well as via mobile apps. We are working to resolve the issue and will update as soon as we have more information.
Report: "Intermittent Funding Delays"
Last updateWe are investigating reports that some clients are experiencing funding delays. This can result in delayed deposits and withdrawals updates. Please be assured that the security and safety of your funds are not affected by this temporary disruption.We are working diligently to resolve the issue and will keep you informed. Thank you for your patience.
Report: "Degraded Performance - Historical Balance Display Across Multiple Platforms"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue affecting historical balance visibility across multiple platforms. Users may experience increased latency or complete failure when attempting to view historical balances. Affected functionality includes: Kraken (Mobile & Web): historical balance chart may fail to load or respond slowly. Custody: vault balances may be unavailable. Embed clients: historical balances are not displayed. Our engineering teams are actively investigating the issue. We will provide updates as more information becomes available.
Report: "Degraded Performance - Pro Tier Verification Flow"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue affecting the Pro tier verification flow for some users. Impacted users may encounter an infinite redirect when navigating to the Pro verification upgrade page. Workaround available: Users who are experiencing issues and are unable to proceed with Pro verification can contact our Support team for manual assistance while we work to resolve the issue. We will provide updates as more information becomes available.
Report: "Degraded Performance - Historical Balance Display Across Multiple Platforms"
Last updateWe are currently investigating an issue affecting historical balance visibility across multiple platforms. Users may experience increased latency or complete failure when attempting to view historical balances. Affected functionality includes: Kraken (Mobile & Web): historical balance chart may fail to load or respond slowly. Custody: vault balances may be unavailable. Embed clients: historical balances are not displayed. Our engineering teams are actively investigating the issue. We will provide updates as more information becomes available.
Report: "Degraded Performance - Pro Tier Verification Flow"
Last updateWe are currently investigating an issue affecting the Pro tier verification flow for some users. Impacted users may encounter an infinite redirect when navigating to the Pro verification upgrade page. Workaround available: Users who are experiencing issues and are unable to proceed with Pro verification can contact our Support team for manual assistance while we work to resolve the issue. We will provide updates as more information becomes available.
Report: "Various Assets Deposit Delays"
Last updateThis incident has been resolved.
We are continuing to work on fix for this issue. It has been confirmed that a limited number of deposits across various assets may have experienced delays in processing between May 23–27.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where some deposits submitted on May 27th (UTC morning hours) may appear as successful but have not yet been credited to user balances. The issue affects multiple asset types, including Tether USD (USDT) – TRC20 (Tron). New deposits made after the impacted window are processing normally. Our engineering team is actively working to identify all affected transactions and implement a resolution.
Report: "Connectivity Issues - Web"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating reports from clients having difficulty connecting to the Kraken sites. We are working to resolve the issue and will update as soon as we have more information.
Report: "Various Assets Deposit Delays"
Last updateWe are continuing to work on fix for this issue. It has been confirmed that a limited number of deposits across various assets may have experienced delays in processing between May 23–27.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where some deposits submitted on May 27th (UTC morning hours) may appear as successful but have not yet been credited to user balances. The issue affects multiple asset types, including Tether USD (USDT) – TRC20 (Tron). New deposits made after the impacted window are processing normally. Our engineering team is actively working to identify all affected transactions and implement a resolution.
Report: "Tether USD (USDT) – TRC20 (Tron) Deposit Delays"
Last updateWe are currently investigating an issue where some deposits submitted on May 27th (UTC morning hours) may appear as successful but have not yet been credited to user balances. The issue affects multiple asset types, including Tether USD (USDT) – TRC20 (Tron). New deposits made after the impacted window are processing normally. Our engineering team is actively working to identify all affected transactions and implement a resolution.
Report: "Stacks (STX) Funding Delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We've identified an issue with the Stacks (STX) network. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are actively monitoring the network and will keep you updated. Follow along here: https://status.stacks.org/
Report: "Connectivity Issues - Web & Mobile"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating reports from clients experiencing errors or incomplete data when attempting to: view asset rates or historical charts, load portfolio balances or valuations, interact with market data endpoints. We are working to resolve the issue and will update as soon as we have more information.
Report: "Dart Banking Withdrawal issue"
Last updateThis incident has been resolved.
We are experiencing intermittent issues processing wire transfer withdrawals through Dart Bank. We are actively working to resolve the issue and will provide updates as soon as possible.
Report: "Dart Banking Withdrawal issue"
Last updateWe are experiencing intermittent issues processing wire transfer withdrawals through Dart Bank. We are actively working to resolve the issue and will provide updates as soon as possible.
Report: "Bittensor (TAO) Funding and Custody Delays"
Last updateThis incident has been resolved.
The Bittensor (TAO) blockchain has fully recovered. We have now successfully cleared all pending TAO withdrawals, and all deposits are being credited without issue. Custody and staking functionality has returned to normal.
The Bittensor (TAO) blockchain is now syncing and producing blocks again. While the network has reopened, it is experiencing high congestion, and we are seeing on-chain transaction failures during the recovery period. As a result, TAO deposits, withdrawals, and custody services remain degraded as our systems retry pending operations.
The Opentensor Foundation is still working on a fix. We’ll share further updates as they become available.
The issue originates from the Bittensor (TAO) network. The Opentensor Foundation is actively working on a fix. We’ll share further updates as they become available.
We are continuing to work on a fix for this issue.
We’re aware of an issue impacting the Bittensor (TAO) network that is currently affecting both funding and custody operations. Deposits and withdrawals may be delayed, and access to custody services such as TAO staking may also be impacted. All other funding and custody services are operating normally. Our teams are monitoring the situation closely and will provide updates as more information becomes available.
Report: "REST API - Stale Order Book Data Across All Trading Pairs"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue affecting Kraken’s public REST API Depth endpoints. Order book data returned by these endpoints may be stale or outdated across all trading pairs. Our engineering teams are actively working to identify the root cause and restore real-time market data. This issue impacts public market data endpoints only - trading functionality and private API services remain unaffected. We will continue to provide updates as more information becomes available.
Report: "REST API - Stale Order Book Data Across All Trading Pairs"
Last updateWe are currently investigating an issue affecting Kraken’s public REST API Depth endpoints. Order book data returned by these endpoints may be stale or outdated across all trading pairs. Our engineering teams are actively working to identify the root cause and restore real-time market data. This issue impacts public market data endpoints only - trading functionality and private API services remain unaffected. We will continue to provide updates as more information becomes available.
Report: "Historical Balances Display Issue on Kraken Web and Mobile"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where historical balances and portfolio PnL data may be missing or inaccurate on Kraken Web and Mobile platforms. Trading functionality remains unaffected. Our engineering teams are actively working to identify and resolve the issue. We will provide updates as more information becomes available.
Report: "Historical Balances Display Issue on Kraken Web and Mobile"
Last updateWe are currently investigating an issue where historical balances and portfolio PnL data may be missing or inaccurate on Kraken Web and Mobile platforms. Trading functionality remains unaffected. Our engineering teams are actively working to identify and resolve the issue. We will provide updates as more information becomes available.
Report: "Connectivity Issues - Web & Mobile"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating reports from clients having difficulty connecting to the site and API as well as via mobile apps. We are working to resolve the issue and will update as soon as we have more information.
Report: "Futures – Unwind queue data not updating"
Last updateThis incident has been resolved.
The fix for this issue will be addressed during the following platform maintenance: https://status.kraken.com/incidents/jbg1wwptshvq
The issue has been identified and a fix is being implemented.
We are currently investigating an issue affecting the Kraken Futures API endpoint /derivatives/api/v3/unwindqueue, which is returning stale data. This endpoint provides risk monitoring information showing how close open positions are to being forcefully unwound during counterparty liquidations. Please note: Trading, margin calculations, position management, and liquidations are fully operational and unaffected. We are working to resolve the issue and will update as soon as we have more information.
Report: "Connectivity Issues - Web & Mobile"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating reports from clients having difficulty connecting Kraken mobile app. Users of the Kraken Pro web&mobile, as well as the Kraken web may also encounter issues when attempting to access the Earn functionality. We are working to resolve the issue and will update as soon as we have more information.
Report: "Bittensor (TAO) Funding and Custody Delays"
Last updateWe’re aware of an issue impacting the Bittensor (TAO) network that is currently affecting both funding and custody operations. Deposits and withdrawals may be delayed, and access to custody services such as TAO staking may also be impacted.All other funding and custody services are operating normally. Our teams are monitoring the situation closely and will provide updates as more information becomes available.
Report: "Bittensor (TAO) Funding Delays"
Last updateWe're aware of an issue with the Bittensor (TAO) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Connectivity Issues - Kraken Mobile app"
Last updateWe are investigating reports from clients having difficulty connecting Kraken mobile app. We are working to resolve the issue and will update as soon as we have more information.
Report: "Kraken Mobile App – Issues Converting or Selling Assets"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified that this issue is affecting users on older versions of the app (v3.15.x). If you are encountering this issue, please update to the latest version of the Kraken mobile app (v3.16).
We are currently investigating an issue affecting the Kraken Kraken Mobile App, where some clients are unable to convert or sell assets. The issue appears to be limited to the Kraken mobile app; web platform functionality remains unaffected. We will provide further updates as soon as more information is available.
Report: "Stacks (STX) Funding Delays"
Last updateThis incident has been resolved.
We have identified an issue with the Stacks (STX) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Stacks (STX) Funding Delays"
Last updateWe have identified an issue with the Stacks (STX) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Banking Circle Funding Delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified an issue with Banking Circle’s reporting systems. As a result, Euro (EUR) and Pound Sterling (GBP) deposits may experience some delays in processing. We are working diligently to resolve the issue and will keep you updated.
Report: "Temporary shutdown of price alert notifications"
Last updateThis incident has been resolved.
In order to address a reported issue with a subset of price alerts we are disabling a number of price alerts. Price alert and price movement notifications will not be sent to customers on both the Consumer and Pro platforms. Examples of the disabled notifications include: > Price is at or above X > BTC/USD is up X % > BTC is up X % in the past 24 hours We will provide updates as soon as possible and inform when this feature is reenabled.
Report: "Connectivity Issues - Web & Mobile"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating reports from clients having difficulty connecting to the site and API as well as via mobile apps. We are working to resolve the issue and will update as soon as we have more information.
Report: "Temporary shutdown of price alert notifications"
Last updateIn order to address a reported issue with a subset of price alerts we are disabling a number of price alerts. Price alert and price movement notifications will not be sent to customers on both the Consumer and Pro platforms. Examples of the disabled notifications include:> Price is at or above X> BTC/USD is up X %> BTC is up X % in the past 24 hoursWe will provide updates as soon as possible and inform when this feature is reenabled.
Report: "Android App crash when uploading Proof of Address documents"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue affecting the latest version of the Kraken Android app (v3.15.0), where the app may crash when users attempt to upload proof-of-address (PoA) documents during onboarding. This issue does not affect ID document uploads, selfie verification, or any iOS app versions. We are working to resolve the issue and will update as soon as we have more information.
Report: "Banking Circle Withdrawal Delays"
Last updateThis incident has been resolved.
We are currently investigating an issue with our funding partner Banking Circle. As a result, EUR and GBP withdrawals may experience delays. Deposits and all other funding methods are operating as normal at this time. We are working diligently to resolve the issue and will keep you updated.
Report: "Banking Circle Withdrawal Delays"
Last updateWe are currently investigating an issue with our funding partner Banking Circle. As a result, EUR and GBP withdrawals may experience delays. Deposits and all other funding methods are operating as normal at this time. We are working diligently to resolve the issue and will keep you updated.
Report: "Ethereum on Base Network Deposit Delays"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We're investigating an issue with Ethereum on the Base funding gateway. Deposits may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Ethereum on Base Network Deposit Delays"
Last updateWe're investigating an issue with Ethereum on the Base funding gateway. Deposits may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Android App crash when uploading Proof of Address documents"
Last updateWe are currently investigating an issue affecting the latest version of the Kraken Android app (v3.15.0), where the app may crash when users attempt to upload proof-of-address (PoA) documents during onboarding. This issue does not affect ID document uploads, selfie verification, or any iOS app versions. We are working to resolve the issue and will update as soon as we have more information.
Report: "Dogecoin (DOGE), Litecoin (LTC), ZCash (ZEC), Dash (DASH) Funding Maintenance"
Last updateThe scheduled maintenance for Dogecoin (DOGE), Litecoin (LTC), ZCash (ZEC), Dash (DASH) planned for today, May 12, 13:00 UTC has been cancelled. All systems will continue to operate as normal.
The Dogecoin (DOGE), Litecoin (LTC), ZCash (ZEC), Dash (DASH) funding gateways will be undergoing maintenance from May 12, 1300 UTC for approximately 2 hours. Deposits and withdrawals may experience delays - transfers made during this time will be processed shortly after the maintenance is complete. We will provide updates as necessary.
Report: "Dogecoin (DOGE), Litecoin (LTC), ZCash (ZEC), and Dash (DASH) Funding Delays"
Last updateThis incident has been resolved.
We're investigating an issue with the Dogecoin (DOGE), Litecoin (LTC), ZCash (ZEC), and Dash (DASH) funding gateway. Deposits and may be delayed at this time. Withdrawals are not affected. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Dogecoin (DOGE), Litecoin (LTC), ZCash (ZEC), and Dash (DASH) Funding Delays"
Last updateWe're investigating an issue with the Dogecoin (DOGE), Litecoin (LTC), ZCash (ZEC), and Dash (DASH) funding gateway. Deposits and may be delayed at this time. Withdrawals are not affected. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Futures – Unwind queue data not updating"
Last updateWe are currently investigating an issue affecting the Kraken Futures API endpoint /derivatives/api/v3/unwindqueue, which is returning stale data. This endpoint provides risk monitoring information showing how close open positions are to being forcefully unwound during counterparty liquidations. Please note: Trading, margin calculations, position management, and liquidations are fully operational and unaffected. We are working to resolve the issue and will update as soon as we have more information.
Report: "Unable to sign in to Kraken Mobile applications"
Last updateThis incident has been resolved.
We received multiple reports from our users that they are unable to sign in to Kraken Mobile applications (Kraken and Kraken Pro). Our teams have started to investigate this issue and we will provide updates as soon as we have them.
Report: "Unable to sign in to Kraken Mobile applications"
Last updateWe received multiple reports from our users that they are unable to sign in to Kraken Mobile applications (Kraken and Kraken Pro). Our teams has started to investigate this issue and we will provide updates as soon as we have them.
Report: "Portfolio Transaction History slow to load or unavailable"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue affecting transaction history views for Portfolio on Web and Mobile platforms. Some users may encounter errors when attempting to view individual transaction details. Mobile apps may also display missing blockchain explorer data. We are actively reviewing the issue. We will provide further updates as soon as more information is available.
Report: "Portfolio Transaction History slow to load or unavailable"
Last updateWe are currently investigating an issue affecting transaction history views for Portfolio on Web and Mobile platforms. Some users may encounter errors when attempting to view individual transaction details. Mobile apps may also display missing blockchain explorer data.We are actively reviewing the issue. We will provide further updates as soon as more information is available.
Report: "Issues Selling Equities on Consumer Mobile"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue affecting the ability to sell equities via the Consumer Mobile application. Affected clients may encounter errors when attempting to submit sell orders. We are working to resolve and will provide updates as we learn more.
Report: "Connectivity Issues - Kraken Custody"
Last updateThis incident has been resolved.
We are currently investigating a connectivity issue affecting Kraken Custody. We are working to resolve the issue and will update as soon as we have more information.
Report: "Issues Selling Equities on Consumer Mobile"
Last updateWe are currently investigating an issue affecting the ability to sell equities via the Consumer Mobile application. Affected clients may encounter errors when attempting to submit sell orders. We are working to resolve and will provide updates as we learn more.
Report: "Connectivity Issues - Kraken Custody"
Last updateWe are currently investigating a connectivity issue affecting Kraken Custody. We are working to resolve the issue and will update as soon as we have more information.
Report: "Funding Infrastructure Scheduled Maintenance"
Last updateDeposits and withdrawals for clients based in Germany will be temporarily unavailable during the maintenance window.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Connectivity Issues – Stale Index Price for Trigger Orders"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating reports that trigger orders across multiple trading pairs may be executing based on stale index price data on Kraken Pro Web and Mobile, and via the Kraken API. Trading functionality remains available, however, clients may experience unexpected order behavior on pairs that rely on index price triggers. We are working to resolve the issue and will update as soon as we have more information.
Report: "Connectivity Issues – Stale Index Price for Trigger Orders"
Last updateWe are currently investigating reports that trigger orders across multiple trading pairs may be executing based on stale index price data on Kraken Pro Web and Mobile platforms. Trading functionality remains available, however, clients may experience unexpected order behavior on pairs that rely on index price triggers. We are working to resolve the issue and will update as soon as we have more information.
Report: "Connectivity Issues - Web"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating degraded performance on logged-out pages, including www.kraken.com and pro.kraken.com. Some users may experience increased page load times or timeouts. We are working to resolve the issue and will update as soon as we have more information.
Report: "Connectivity Issues - Web"
Last updateWe are currently investigating degraded performance on logged-out pages, including www.kraken.com and pro.kraken.com. Some users may experience increased page load times or timeouts. We are working to resolve the issue and will update as soon as we have more information.
Report: "Portfolio values on Kraken Pro may be delayed or inaccurate"
Last updateThis incident has been resolved.
We’re currently experiencing issues in displaying average price, cost basis, and unrealized P&L for some users in Kraken Pro’s Portfolio. We are actively working on this and will release information as it becomes available.
Report: "Portfolio values on Kraken Pro may be delayed or inaccurate"
Last updateWe’re currently experiencing issues in displaying average price, cost basis, and unrealized P&L for some users in Kraken Pro’s Portfolio. We are actively working on this and will release information as it becomes available.
Report: "Funding Delays - Withdrawals"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. A small number of clients might still experience intermittent delays, which we are working to resolve shortly. Thank you for your patience.
We are aware of a temporary hiccup affecting the funding gateways. Withdrawals may be delayed at this time. Please be assured that the security and safety of your funds are not affected by this temporary disruption. We are working diligently to resolve the issue and will keep you informed. Thank you for your patience.
Report: "Funding Delays - Withdrawals"
Last updateWe are aware of a temporary hiccup affecting the funding gateways. Wiithdrawals may be delayed at this time. Please be assured that the security and safety of your funds are not affected by this temporary disruption.We are working diligently to resolve the issue and will keep you informed. Thank you for your patience.
Report: "Kaspa (KAS) Funding Delays"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We're investigating an issue with the Kaspa (KAS) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Kaspa (KAS) Funding Delays"
Last updateWe're investigating an issue with the Kaspa (KAS) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Connectivity Issues - Kraken Wallet"
Last updateThis incident has been resolved.
We are currently investigating reports of issues connecting to the Kraken wallet. Affected clients may experience errors or indefinite loading when attempting to access wallet functionality. We will provide updates as soon as more information is available.
Report: "Connectivity Issues - Kraken Wallet"
Last updateWe are currently investigating reports of issues connecting to the Kraken wallet. Affected clients may experience errors or indefinite loading when attempting to access wallet functionality. We will provide updates as soon as more information is available.
Report: "Migration of Fantom (FTM) to Sonic (S)"
Last updateScheduled maintenance is currently in progress. We will provide updates as necessary.
In August 2024, Sonic Labs announced their intention to replace the Fantom (FTM) token with a new token, called Sonic (S), and to allow all existing FTM holders to convert to S at a fixed rate of 1 FTM : 1 S.We are supporting this migration on behalf of Kraken clients by delisting FTM, converting all FTM on our platform to S, and then distributing S back to eligible users at the conversion rate of 1 : 1.At 14:00 PM UTC on May 2, 2025 we will delist all FTM markets (FTM/USD, FTM/EUR) on Kraken, and deposits and withdrawals for FTM will also be closed. Any clients holding FTM at the time of this delisting will be automatically included in the migration process, no further action by you is required. Please note: Kraken is unable to recover any FTM deposits made after this date.Shortly after, on May 5 we will list S. In parallel, we will work with Sonic Labs to migrate the balances of eligible users who held FTM at the time of the delisting to S. We expect to distribute S to users by 14:00 PM UTC on May 9, at the fixed rate of 1 FTM : 1 S. Upon completion, the commensurate amount of S will be deposited directly into your Kraken account.More details: https://support.kraken.com/hc/en-us/articles/migration-of-ftm-to-s
Report: "Australian Dollar (AUD) Funding Delays"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We're investigating an issue where Clients may experience delays with AUD Bank Transfer, Osko and PayId deposits and withdrawals. AUD funding signup for Bank Transfer and Osko may also be unavailable. We will provide any updates as soon as possible.
Report: "Australian Dollar (AUD) Funding Delays"
Last updateWe're investigating an issue where Clients may experience delays with AUD Bank Transfer, Osko and PayId deposits and withdrawals. AUD funding signup for Bank Transfer and Osko may also be unavailable. We will provide any updates as soon as possible.
Report: "Instant Buy with Plaid ACH is temporarily unavailable on Kraken.com"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We’re investigating an issue with Instant Buy using Plaid ACH on Kraken.com. In the meantime, please use other available funding methods - or try using the Kraken mobile app, where this feature is working. We’re working diligently to resolve the issue and will keep you informed. Thank you for your patience.
Report: "Instant Buy with Plaid ACH is temporarily unavailable on Kraken.com"
Last updateWe’re investigating an issue with Instant Buy using Plaid ACH on Kraken.com. In the meantime, please use other available funding methods - or try using the Kraken mobile app, where this feature is working. We’re working diligently to resolve the issue and will keep you informed. Thank you for your patience.
Report: "Crossed Books Issue - Derivatives Websocket API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating reports from clients experiencing crossed books on the derivatives book feeds. We are working to resolve the issue and will update as soon as we have more information.
Report: "Crossed Books Issue - Derivatives Websocket API"
Last updateWe are investigating reports from clients experiencing crossed books on the derivatives book feeds. We are working to resolve the issue and will update as soon as we have more information.
Report: "USDC on Polygon Funding Delays"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We're investigating an issue with the USDC via Polygon Network funding gateway. Withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "USDC on Polygon Funding Delays"
Last updateWe're investigating an issue with the USDC via Polygon Network funding gateway. Withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Portfolio Display Issues on Kraken Pro Web and Pro Mobile"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue affecting balance portfolio displays on Kraken Pro Web and Pro Mobile. Affected users may see inconsistent or incorrect values in the portfolio balance section. We will provide an update as soon as more information is available. Thank you for your patience.
Report: "Portfolio Display Issues on Kraken Pro Web and Pro Mobile"
Last updateWe are currently investigating an issue affecting balance portfolio displays on Kraken Pro Web and Pro Mobile. Affected users may see inconsistent or incorrect values in the portfolio balance section. We will provide an update as soon as more information is available.Thank you for your patience.
Report: "Banking Circle Deposit Delays"
Last updateThis incident has been resolved.
We've identified an issue with our Banking Circle funding gateway. Some deposits may be delayed at this time. All other funding methods are operating normally. We are actively working with our funding provider to resolve the issue and will keep you updated.
Report: "Live Chat Support Unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently experiencing technical difficulties with our Live Chat system. If you need assistance, please use our Contact Us page (https://support.kraken.com/hc/en-us/contact) to reach our Support team. We’re actively investigating the issue and will provide updates as soon as more information becomes available.
Report: "Live Chat Support Unavailable"
Last updateWe are currently experiencing technical difficulties with our Live Chat system. If you need assistance, please use our Contact Us page (https://support.kraken.com/hc/en-us/contact) to reach our Support team. We’re actively investigating the issue and will provide updates as soon as more information becomes available.
Report: "US Dollars (USD) Dart Bank - Funding Maintenance"
Last updateThere will be planned maintenance on Apr 16 at 22:00 UTC, this will last for approximately 30 minutes. During this time, Dart Bank funding transactions (deposit/withdrawals) may take longer than normal to process
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Limited Availability – Plaid EU Euro Deposits"
Last updateScheduled maintenance is currently in progress. We will provide updates as necessary.
The Euro deposits using our Easy Bank transfers funding method will be going under maintenance and will have limited availability from April 11th 2PM UTC. All other services remain operational. We will provide updates as they become available.
Report: "Issue with displaying portfolio values in Kraken Pro App"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue affecting the display of total portfolio value, futures portfolio value, and market prices in the Pro mobile application. Please note that Spot and Futures trading remain fully operational. We will share further updates as they become available.
Report: "Issue with displaying portfolio values in Kraken Pro App"
Last updateWe are currently investigating an issue affecting the display of total portfolio value, futures portfolio value, and market prices in the Pro mobile application. Please note that Spot and Futures trading remain fully operational. We will share further updates as they become available.
Report: "Banking Circle Funding Delays"
Last updateThis incident has been resolved.
We have identified an issue with the € Euro (EUR) Banking Circle funding gateway, which may result in delays to withdrawals for some clients. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Bitcoin (BTC) - Lightning Network Funding Maintenance"
Last updateThe Bitcoin (BTC) - Lightning Network funding gateway will be undergoing maintenance on April 11th at 00:00 UTC for approximately 10 hours. Deposits and withdrawals will be unavailable - transfers made during this time will be processed shortly after the maintenance is complete. We will provide updates as necessary.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Kraken Custody Platform Maintenance"
Last updateKraken Custody Platform will be undergoing maintenance as we upgrade our systems on Thursday, April 10 from 14:00 UTC until 17:00 UTC. Please note that this is a rough estimate and the precise time when maintenance is completed may change slightly. System updates may cause slow transaction processing on the Custody platform affecting asset withdrawals and new vault creation. We kindly advise all our clients to plan ahead accordingly.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Account transaction history unavailable"
Last updateThis incident has now been resolved. After further investigation, we’ve determined that only a small subset of users (approximately 1.5–3%) were likely affected by delayed visibility of transaction history.
The issue has been identified and a fix is being implemented.
We are aware of an issue preventing Clients from viewing account transaction history. We will provide updates as they are made available.
Report: "Flow (FLOW) Funding Delays"
Last updateThis incident has been resolved.
We're investigating an issue with the Flow (FLOW) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Account transaction history unavailable"
Last updateWe are aware of an issue preventing Clients from viewing account transaction history. We will provide updates as they are made available.
Report: "Cardano (ADA) Funding Maintenance (German Clients Only)"
Last updateScheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time.
The Cardano (ADA) funding gateway will be undergoing maintenance from 22:00 UTC today for approximately 24 hours. Deposits and withdrawals will be unavailable for German Clients Only - transfers made during this time will be processed shortly after the maintenance is complete. We will provide updates as necessary.
Report: "Connectivity Issues - Web & Mobile"
Last updateWe are investigating reports from clients having difficulty connecting to the site and API as well as via mobile apps. We are working to resolve the issue and will update as soon as we have more information.
Report: "Instant Buy Sell Feature Scheduled Maintenance"
Last updateWe will be carrying out scheduled maintenance on our Instant Buy/Sell feature today, Wednesday 9th April, between 08:00 and 08:15 UTC.During this time, clients may experience up to one minute of unresponsiveness in the user interface.We appreciate your patience as we work to enhance our services.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Base Funding Delays"
Last updateWe're investigating an issue with the Base funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Dart Banking Withdrawal Issue"
Last updateWe are aware of a technical issue preventing the processing of Dart withdrawal transactions. We are actively working with Dart banking to resolve the issue and will provide updates as soon as possible.
Report: "Banking Circle Deposit Delays"
Last updateWe'v'e identified an issue with our Banking Circle funding gateway. Some Deposits may be delayed at this time. All other funding methods are operating normally. We are actively working with our funding provider to resolve the issue and will keep you updated.
Report: "Flow (FLOW) Funding Delays"
Last updateWe are currently investigating an issue with Flow (FLOW) network. Deposits and withdrawals are currently delayed. We will provide any updates as soon as possible.
Report: "British Pound (GBP) deposits from Barclays Bank Temporarily Unavailable"
Last updateBritish Pound (GBP) deposits from Barclays Bank (via Plaid) are currently unavailable. Please use other available funding methods in the meantime. We apologize for the inconvenience and will provide any updates as soon as possible.
Report: "Banking Circle Funding Delays"
Last updateWe have identified an issue with the Banking Circle funding gateway. Deposits and withdrawals through Banking Circle may be delayed at this time for Instant SEPA. We are working diligently to resolve the issue and will keep you updated.
Report: "Etana Custody Funding Maintenance - (EUR, CAD, USD, JPY, GBP)"
Last updateScheduled maintenance is currently in progress. We will provide updates as necessary.
Deposits and withdrawals using our Etana Custody funding method will not be available between April 1st 22:00 UTC and April 2nd 00:00 UTC for EUR, CAD, USD, JPY, GBP. This is due to a planned maintenance being done by our funding partner.
Report: "Deposit and Withdrawals Delays via SEPA and SEPA Instant for Euro (EUR) and via FPS for Pound Sterling (GBP)"
Last updateDue to an issue with our funding partner deposits & withdrawals via SEPA and SEPA Instant for Euro (EUR) and via FPS for Pound Sterling (GBP) are currently delayed. All other funding methods are operating normally. An update will be provided as soon as possible.
Report: "Substrate Funding Maintenance"
Last updateThe Substrate funding gateway will be undergoing maintenance from 13:15 UTC today for approximately 8 hours. Deposits and withdrawals will be unavailable - transfers made during this time will be processed shortly after the maintenance is complete. We will provide updates as necessary.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Ethereum (ETH) Funding Maintenance"
Last updateThe Ethereum (ETH) funding gateway will be undergoing maintenance from 09:50 UTC today for approximately 1 hour. Deposits and withdrawals may be delayed while the maintenance is ongoing. We will provide updates as necessary.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Tezos (XTZ) Funding Delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We're investigating an issue with the Tezos (XTZ) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.
Report: "Connectivity Issues - Futures Derivatives"
Last updateThis incident has been resolved.
The platform is back online and post-only has been removed. We continue monitoring.
A fix has been implemented and we are monitoring the results. The platform remains in post-only mode while checks are being performed.
The issue has been identified and a fix is being implemented.
The platform is experiencing downtime, we are working on bringing all services back up and running.
We are investigating reports from clients having difficulty connecting to Derivatives via the user interface and the API. We are working to resolve the issue and will update as soon as we have more information.
Report: "Kraken Website and API Maintenance"
Last updateThe scheduled maintenance has been completed.
Markets are back online while we continue to verify the system status. All order types may be submitted and can be matched.
Markets are now in post-only mode. Only new limit, post-only orders can be submitted. Other order types will be rejected. Existing orders can still be cancelled.
Markets are now in cancel-only mode while we verify system status. Existing orders can be cancelled, but new orders cannot be submitted.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
The Kraken Spot Exchange Website and API will be undergoing maintenance as we upgrade our systems on Friday, March 28 at 08:00 UTC, and be unavailable for approximately 15 minutes. Please note that this is a rough estimate and the precise time when services return may change slightly. It is recommended not to place or cancel orders during this timeframe. Deposits and withdrawals initiated during the maintenance may be delayed. Sign-in and other non-trading related features will be operational. We kindly advise all our clients to plan ahead accordingly and make necessary account adjustments prior to the start of the maintenance. Following maintenance, markets will briefly enter cancel-only mode, and then post-only mode, before returning to full functionality.
Report: "Derivatives Platform Maintenance"
Last updateThe platform is back online and post-only has been removed.
The platform is in post-only mode while checks are being performed. Orders can be placed or cancelled, but no executions or liquidations can occur until post-only is removed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
The Derivatives platform will be unavailable for approximately 15 minutes tomorrow (March 27th) at 08:00 UTC as we perform site maintenance. There will be a period of 'post-only' once the platform is back online and checks are being completed.
Report: "Kraken Derivatives Websocket API Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be performing maintenance on the websocket API starting at 13:00 UTC today which will cause disconnections. Reconnections should occur instantly. Changes in release: - Fix issue: filled quantities not being populated in the `open_orders_verbose` feed
Report: "Stacks (STX) Funding Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
The Stacks (STX) funding gateway will be undergoing maintenance from 18:00 UTC on 20th March 2025 for approximately 12 hours. Deposits and withdrawals will be unavailable - transfers made during this time will be processed shortly after the maintenance is complete. We will provide updates as necessary.
Report: "Token and NFT Balances on Solana - Kraken Wallet"
Last updateThis incident has been resolved.
We have identified an issue affecting token and NFT balances on Solana in Kraken Wallet. We are working to resolve the issue and will update as soon as we have more information.
Report: "BCB BLINC funding Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Our funding provider, BLINC (BCB Digital), will be conducting maintenance on Saturday 15th March 2025 from 06:30 am to 11.30 am UTC.The following services will be temporarily impacted: GBP and EUR funding deposits and withdrawalsAll deposit and withdrawal requests will experience delays and will be processed as soon as the maintenance is completed.