Kraken Incident History

We’re investigating an issue with Instant Buy using Plaid ACH on Kraken.com. In the meantime, please use other available funding methods - or try using the Kraken mobile app, where this feature is working. We’re working diligently to resolve the issue and will keep you informed. Thank you for your patience.

We are investigating reports from clients experiencing crossed books on the derivatives book feeds. We are working to resolve the issue and will update as soon as we have more information.

We're investigating an issue with the USDC via Polygon Network funding gateway. Withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.

We are currently investigating an issue affecting balance portfolio displays on Kraken Pro Web and Pro Mobile. Affected users may see inconsistent or incorrect values in the portfolio balance section. We will provide an update as soon as more information is available.Thank you for your patience.

We are currently experiencing technical difficulties with our Live Chat system. If you need assistance, please use our Contact Us page (https://support.kraken.com/hc/en-us/contact) to reach our Support team. We’re actively investigating the issue and will provide updates as soon as more information becomes available.

There will be planned maintenance on Apr 16 at 22:00 UTC, this will last for approximately 30 minutes. During this time, Dart Bank funding transactions (deposit/withdrawals) may take longer than normal to process

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Euro deposits using our Easy Bank transfers funding method will be going under maintenance and will have limited availability from April 11th 2PM UTC. All other services remain operational. We will provide updates as they become available.

We are currently investigating an issue affecting the display of total portfolio value, futures portfolio value, and market prices in the Pro mobile application. Please note that Spot and Futures trading remain fully operational. We will share further updates as they become available.

The Bitcoin (BTC) - Lightning Network funding gateway will be undergoing maintenance on April 11th at 00:00 UTC for approximately 10 hours. Deposits and withdrawals will be unavailable - transfers made during this time will be processed shortly after the maintenance is complete. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Kraken Custody Platform will be undergoing maintenance as we upgrade our systems on Thursday, April 10 from 14:00 UTC until 17:00 UTC. Please note that this is a rough estimate and the precise time when maintenance is completed may change slightly. System updates may cause slow transaction processing on the Custody platform affecting asset withdrawals and new vault creation. We kindly advise all our clients to plan ahead accordingly.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are aware of an issue preventing Clients from viewing account transaction history. We will provide updates as they are made available.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

The Cardano (ADA) funding gateway will be undergoing maintenance from 22:00 UTC today for approximately 24 hours. Deposits and withdrawals will be unavailable for German Clients Only - transfers made during this time will be processed shortly after the maintenance is complete. We will provide updates as necessary.

We are investigating reports from clients having difficulty connecting to the site and API as well as via mobile apps. We are working to resolve the issue and will update as soon as we have more information.

We will be carrying out scheduled maintenance on our Instant Buy/Sell feature today, Wednesday 9th April, between 08:00 and 08:15 UTC.During this time, clients may experience up to one minute of unresponsiveness in the user interface.We appreciate your patience as we work to enhance our services.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We're investigating an issue with the Base funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.

We are aware of a technical issue preventing the processing of Dart withdrawal transactions. We are actively working with Dart banking to resolve the issue and will provide updates as soon as possible.

We'v'e identified an issue with our Banking Circle funding gateway. Some Deposits may be delayed at this time. All other funding methods are operating normally. We are actively working with our funding provider to resolve the issue and will keep you updated.

We are currently investigating an issue with Flow (FLOW) network. Deposits and withdrawals are currently delayed. We will provide any updates as soon as possible.

British Pound (GBP) deposits from Barclays Bank (via Plaid) are currently unavailable. Please use other available funding methods in the meantime. We apologize for the inconvenience and will provide any updates as soon as possible.

We have identified an issue with the Banking Circle funding gateway. Deposits and withdrawals through Banking Circle may be delayed at this time for Instant SEPA. We are working diligently to resolve the issue and will keep you updated.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Deposits and withdrawals using our Etana Custody funding method will not be available between April 1st 22:00 UTC and April 2nd 00:00 UTC for EUR, CAD, USD, JPY, GBP. This is due to a planned maintenance being done by our funding partner.

Due to an issue with our funding partner deposits & withdrawals via SEPA and SEPA Instant for Euro (EUR) and via FPS for Pound Sterling (GBP) are currently delayed. All other funding methods are operating normally. An update will be provided as soon as possible.

The Substrate funding gateway will be undergoing maintenance from 13:15 UTC today for approximately 8 hours. Deposits and withdrawals will be unavailable - transfers made during this time will be processed shortly after the maintenance is complete. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Ethereum (ETH) funding gateway will be undergoing maintenance from 09:50 UTC today for approximately 1 hour. Deposits and withdrawals may be delayed while the maintenance is ongoing. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're investigating an issue with the Tezos (XTZ) funding gateway. Deposits and withdrawals may be delayed at this time. All other funding methods are operating normally. We are working diligently to resolve the issue and will keep you updated.

This incident has been resolved.

The platform is back online and post-only has been removed. We continue monitoring.

A fix has been implemented and we are monitoring the results. The platform remains in post-only mode while checks are being performed.

The issue has been identified and a fix is being implemented.

The platform is experiencing downtime, we are working on bringing all services back up and running.

We are investigating reports from clients having difficulty connecting to Derivatives via the user interface and the API. We are working to resolve the issue and will update as soon as we have more information.

The scheduled maintenance has been completed.

Markets are back online while we continue to verify the system status. All order types may be submitted and can be matched.

Markets are now in post-only mode. Only new limit, post-only orders can be submitted. Other order types will be rejected. Existing orders can still be cancelled.

Markets are now in cancel-only mode while we verify system status. Existing orders can be cancelled, but new orders cannot be submitted.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Kraken Spot Exchange Website and API will be undergoing maintenance as we upgrade our systems on Friday, March 28 at 08:00 UTC, and be unavailable for approximately 15 minutes. Please note that this is a rough estimate and the precise time when services return may change slightly. It is recommended not to place or cancel orders during this timeframe. Deposits and withdrawals initiated during the maintenance may be delayed. Sign-in and other non-trading related features will be operational. We kindly advise all our clients to plan ahead accordingly and make necessary account adjustments prior to the start of the maintenance. Following maintenance, markets will briefly enter cancel-only mode, and then post-only mode, before returning to full functionality.

The platform is back online and post-only has been removed.

The platform is in post-only mode while checks are being performed. Orders can be placed or cancelled, but no executions or liquidations can occur until post-only is removed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Derivatives platform will be unavailable for approximately 15 minutes tomorrow (March 27th) at 08:00 UTC as we perform site maintenance. There will be a period of 'post-only' once the platform is back online and checks are being completed.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing maintenance on the websocket API starting at 13:00 UTC today which will cause disconnections. Reconnections should occur instantly. Changes in release: - Fix issue: filled quantities not being populated in the `open_orders_verbose` feed

The scheduled maintenance has been completed.

Deposits are now fully caught up and are being processed in real time. All systems are operating normally. Thank you for your patience during the maintenance period.

Deposits are now being processed. We expect to be fully caught up with all current transactions within the next hour. Thank you for your patience.

Withdrawals are now processing in real time.Maintenance is still in progress, and deposits are expected to resume within the hour. We appreciate your continued patience and support.

Maintenance is still ongoing. Withdrawals have resumed and are actively being processed — we expect to be caught up with all current requests within the next hour.Deposits are expected to resume in approximately one hour as well. Thank you for your continued patience.

Withdrawals have resumed; however, due to a significant backlog, processing times may be delayed. We are actively working through requests and expect to complete processing over the next few hours. We appreciate your patience.

The scheduled maintenance for Litecoin (LTC) funding gateway continues to be underway and has been extended for 1 hour. We will continue to provide updates as necessary.

The scheduled maintenance for Litecoin (LTC) funding gateway continues to be underway and has been extended for 1 hour. We will continue to provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Litecoin (LTC) funding gateway will be undergoing maintenance from 14:00 UTC, March 24 for approximately 4 hours. Deposits and withdrawals will be unavailable - transfers made during this time will be processed shortly after the maintenance is complete. We will provide updates as necessary.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Stacks (STX) funding gateway will be undergoing maintenance from 18:00 UTC on 20th March 2025 for approximately 12 hours. Deposits and withdrawals will be unavailable - transfers made during this time will be processed shortly after the maintenance is complete. We will provide updates as necessary.

This incident has been resolved.

We have identified an issue affecting token and NFT balances on Solana in Kraken Wallet. We are working to resolve the issue and will update as soon as we have more information.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our funding provider, BLINC (BCB Digital), will be conducting maintenance on Saturday 15th March 2025 from 06:30 am to 11.30 am UTC.The following services will be temporarily impacted: GBP and EUR funding deposits and withdrawalsAll deposit and withdrawal requests will experience delays and will be processed as soon as the maintenance is completed.