Is Kore.ai Inc Down Right Now? Check if there is a current outage ongoing.

Dear users, We have been informed that Google ASR is undergoing some issues. This might impact the VAs/solutions on our platform which use Google ASR/TTS. We are constantly monitoring https://status.cloud.google.com/ and we will keep this incident updated.

Dear Users, In case you are using OpenAI, you may be experiencing problems with your solutions. The problem is external to Kore and unfortunately we do not have any control on this. Please refer https://status.openai.com/ for the exact impact. Please consider using other LLMs if possible to avoid any impact to your VAs.

May Month-End Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform. -----UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site. ----During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

May Month-End Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for XO Platform. -----UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site. ----During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

May Month-End Sprint is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform. -------UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site. ----During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

The issue with the support portal has been resolved now. Thank you for your patience.

Dear users,Our support portal is experiencing issues. Users are unable to log in across all regions. We are working with our vendor to remediate it as soon as possible.Temporarily, we have re-enabled email ticketing. Please send an email to support@kore.zendesk.com to create a ticket with us. You will receive an automated acknowledgement when a ticket is created successfully. We deeply apologize for any inconvenience caused.

The issue with the support portal has been resolved now. Thank you for your patience.

Dear users, Our support portal is experiencing issues. Users are unable to log in across all regions. We are working with our vendor to remediate it as soon as possible. Temporarily, we have re-enabled email ticketing. Please send an email to support@kore.zendesk.com to create a ticket with us. You will receive an automated acknowledgement when a ticket is created successfully. We deeply apologize for any inconvenience caused.

This incident has been resolved.

We are continuing to investigate the issue.

We are currently investigating the issue.

This incident has been resolved.

We are continuing to investigate the issue.

We are currently investigating the issue.

This incident has been resolved.

The issue has been resolved. Currently, we are monitoring the behaviour.

We are continuing to investigate the issue.

We are continuing to investigate the issue.

We are currently Investigating the issue

This incident has been resolved.

The issue has been resolved, Currently we are monitoring the behaviour.

We are currently investigating the issue. Bots developed on XO 10 are not impacted. The issue appears to be specific to apps developed on the XO 11 DE instance.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform. -------UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site. ----During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform. -------UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site. ----During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform. UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site. ----During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform. -------UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site. ----During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

We will be undergoing scheduled maintenance during this time.

May Mid Month patch is planned at this time. There is no expected downtime as such, but this is more for the awareness of the users/customers. The patch will contain fixes/updates for SmartAssist(XO Contact Center) as well as XO Platform. -------UPDATE: Please Click Here to comprehend potential enhancements / FRs / bug fixes. This downloadable excel sheet has the summary of Features along with the list of provisional stories and bug fixes. We will share the actual list as part of the monthly release notes via our documentation site. ----During the maintenance schedule in case you observe sporadic issues, please refer to our Community Guidance for more details.

This incident has been resolved.

The issue has been successfully resolved, and we’ll keep monitoring to ensure continued stability.

We are continuing to investigate the issue.

We are currently investigating the issue.

This incident has been resolved.

The issue has been mitigated. We are monitoring the behaviour

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

This incident has been resolved.

The latency issue has been mitigated, and we are actively monitoring the system Behavior.

The analysis remains in progress, and our investigation is ongoing.

We are currently investigating the issue.

We are currently investigating the issue.

The incident is resolved. We do not see any issues currently but we are continuing to monitor and are on high alert.

We are continuing to investigate this issue.

The Kore.ai multi tenant US Region is experiencing degraded performance for IVR calls. Only few calls are impacted and the issue is intermittent.

This incident has been resolved.

We are continuing to monitor for any further issues.

Clients leveraging Google ASR on the US instance may have experienced intermittent issues. The situation has been addressed and we are actively monitoring the system to ensure continued stability.

Clients leveraging Google ASR on the US instance may have experienced intermittent issues. The situation has been addressed and we are actively monitoring the system to ensure continued stability.

We observed degraded performance and intermittent timeouts on our US instance for 4 minutes. The instance is now stable and under continued monitoring.

This incident has been resolved.

We are investigating the issue. Only XO11 seems to be impacted currently.

The incident is resolved now. We continue to monitor the systems very closely. We appreciate your patience while we worked through this.

We are constantly monitoring the situation and the technical team has been engaged to remediate the issue. Please be assured that we are looking into this on high priority.

We are continuing to investigate the issue

We are currently investigating the issue.

The issue from MS should be resolved now.

While Microsoft is expected to provide a mitigation by 3:30 PM EST 9-Apr-2025 (1:00 am 10-Apr-2025 IST), Kore has followed Microsoft's advise to use a fallback region. As of now, all the issues reported have been successfully mitigated. We continue to monitor the situation and awaiting further updates from Microsoft.

We are continuing to work on a fix for this issue.

Kore was informed that a very few of the customers are experiencing the following error that has been observed during TTS processing: “TTS Err: Failed to retrieve authentication token for provider 'my_azure’.” Please note that this is not related to the Kore.ai Platform. The issue stems from Microsoft Azure’s ASR service, impacting specific regions. We have already raised a support ticket with the Microsoft team and are actively following up for a resolution. We will keep you updated as we receive further insights from Microsoft.

We observed a performance degradation on the XO Platform for the US instance, lasting for about 10 minutes. The issue has now been resolved, and we are actively monitoring the situation.

We want to inform you that we are seeing increase in response on the Slack channel. While the incident notification on Slack portal remains open, We are marking this incident notication as resolved on our status page.

Update - Slack has notified of another incident. https://slack-status.com/2025-02/d41e4bfd1ccae26a The intermittent issue still continues from their end.

We have identified that the issue from Slack is intermittent (slack also confirmed it). In case we receive messages from Slack, our responses are going fine. The incident should be resolved as soon as the incident is resolved by Slack. We are monitoring the Slack incident.

Hello Users, This is to notify that we received information about an incident on slack. It may be impacting VA responses on the Slack channel (only). Other channels are healthy. Please refer to https://slack-status.com/ http://slack-status.com/2025-02/1b757d1d0f444c34

Follow-up update on the adaptive cards issue on MS Teams iOS devices: For the adaptive card button template not working on iOS devices - A Fix has been provided in iOS teams build V7.1.1. The issue was resolved after users manually updated the Teams app from V7.1.0 to 7.1.1 via the App Store. Several customers have confirmed that it is working as expected after the update.

The users who use MS Teams on iOS may face issue with Adaptive card responses from virtual assistants. There was an OS update on MS Teams from Microsoft. Post-upgrade, several users started encountering issue with adaptive cards (customers cannot view the response only in IOS Teams). MS acknowledged that some other customers have also reported this issue. MS Development team is looking into this issue. Also, no issues have been reported by MS Teams users of desktop, web, and android. Issue is specific to iOS. Since this is not an issue with Kore.ai platform, and this notification was only for keeping the users informed, we are keeping this incident in resolved status.

Hello Kore.ai Search AI users, This is to proactively notify that via internal monitoring we had observed sporadic degraded performance between Jan 28, 2025 12:27 AM IST and Jan 28, 2025 3:17 AM IST. Currently, the alerts have recovered and all the SearchAI product is completely operational but we are monitoring on high alert. The impact is only limited to SearchAI users. This incident did not impact XO and XOCC users who do not use Search AI as well. Please be assured that we are on standby and we are already investigating the matter on high priority.

This incident has been resolved.

Since last 1 hour we are a serving intermittent bot response latency in our AU SaaS Region. Other regions are unaffected. We are investigating and we will keep the subscribers updated.

This incident has been resolved.

We are currently investigating the issue.

This incident has been resolved.

We identified a potential workaround. If these do not work, please submit a support ticket with https://support.kore.ai In Experience Flow: Navigate to the Experience Flow. Click on Update → TTS Configuration. Select Google Cloud Text-to-Speech as the TTS provider and choose Wavenet-A (EN-US-Male) as the voice. We have tested with 3 Google wavenet voices (Wavenet-A, Wavenet-C, Wavenet-F) and the calls should work. If you are setting the TTS configuration through call control parameters, please follow these steps. Locate the node (Message/Entity) where the call control parameters are configured. Update the TTS parameters as follows: ttsProvider: google language: en-US voiceName: en-US-Wavenet-A (You may also use A, C, F - as mentioned above).

Kore was informed that some customers may be experiencing issues with text to speech playback being extremely fast when a flow has a "Neural Voice" selected. As a work around, customers can select a non-neural voice in TTS settings. This is an issue from Microsoft TTS end.

This is incident is resolved.

This incident is a duplicate, triggered due to the ongoing maintenance activity. The team is actively working on the maintenance and will provide confirmation once the activity is complete.

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

The incident is resolved now. We continue to monitor the systems very closely. We appreciate your patience while we worked through this.

We are still investigating the issue. We will continue to update this incident with updates.

We are continuing to investigate this issue.

Our internal monitoring has detected that a few calls are getting dropped due to intermittent latency. We are constantly monitoring the situation and the technical team has been engaged to remediate the issue. Please be assured that we are looking into this on high priority.

We have reverted to the previous version at around 5.55 pm IST hours and no issues have been observed since

Following our recent production deployment on the US instance with XO 10.9.0, XO 11.8.0 & XOCC 3.8.0, we have identified a few issues impacting service performance. We apologize for any inconvenience this may cause and appreciate your patience and understanding. To ensure a stable and seamless experience, we are reverting to the previous versions XO 10.8.1, XO 11.7.1 & XOCC 3.7.1 while we work towards resolving the identified concerns. Services will remain operational during the reversion process. Some users may experience brief interruptions or delays during this time.

This incident has been resolved.

We are currently Investigating the issue.

The issue was fixed around 10:43AM IST hours and we are monitoring the results.

The issue has been identified and the fix is being implemented

We are continuing to investigate this issue.

There has been an intermittent response failure on our US Instance for 30 Minutes, and our team is actively working on it. We will update you on the status in the next 15 minutes.

The issue has been resolved. We are continuously monitoring, alert, and on standby.

Through our internal monitoring, we are currently observing very sporadic bot response latency which has minimal or no impact for most customers. Please be assured that the technical experts are looking into the matter and will investigate and alleviate the issue. This issue may impact both XO and Kore Voice Gateway interactions but is very sporadic in nature. As mentioned above, there is minimal or no impact for most of the customers.

This incident has been resolved.

Services have been restored, and we are actively monitoring system Behavior.

We are continuing to investigate the issue.

We are continuing to investigate the issue.

We are currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are observing the platform failures, and the team is investigating the issue.

This incident is being closed. We apologize for any confusion this may have caused and appreciate your understanding.

We want to inform you that after reviewing the details we hereby confirm that this was a false alarm and that there was no actual impact to our Systems or services. We apologize for any confusion this may have caused and appreciate your understanding.

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

This incident has been resolved.

We are currently investigating the issue.

The partial outage incident is resolved now. The team is continuing to monitor the systems.

We are currently facing a partial outage on Kore IVR & Agent Desktop on XOCCAI product in the US region (only). Sincere apologies for the inconvenience caused. Please be assured that the team is looking into this matter on an urgent priority.

This incident has been resolved.

There was a service disruption in the Frankfurt region. All XO bots were impacted. The issue is resolved now.

This is to inform you that there was a partial service disruption between 1:44 PM and 2:53 PM Eastern Time (ET) on September 16th. The services are restored now. The servers are being constantly monitored.

All our systems are functioning normally. We are monitoring the systems for any further issues. In case there are any further issues observed, we will update the status page.

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

This incident has been resolved. We are monitoring the systems for any further issues. In case there are any further issues observed, we will update the status page.

We are continuing to investigate the issue. The performance has improved for a few bots.

We are observing intermittent performance degradation in some of the bots in XOCCAI USA region. We are investigating this on high priority.

This incident has been resolved.

The incident has been resolved. We continue to monitor the systems for any issues.

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

The incident has been resolved. We continue to monitor the systems for any issues.

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

This incident has been resolved.

The incident has been resolved. We continue to monitor the systems for any issues.

We are continuing to investigate the issue. Next update in 15 Minutes.

Hi All, We are currently experiencing Partial disruption with Analytics API's on the XO Platform, SmartAssist Platform in the JP Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

A service disruption was observed with the SmartAssist and AgentAssist console on 14 July 2024. The issue was observed between 14 July at 03:58 AM IST ( 7:28AM JST) and 6:00 AM IST ( 9:30AM JST). The issue is already resolved and there was no recurrence observed.

This incident has been resolved.

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

Issue - On 1st July 2024, performance degradation was observed in the US instance. At times the VA response times were more than usual. This incident was not an outage. This was resolved within a short amount of time and there has not been any recurrence since the resolution. Current status - Resolved. Start time of the incident - 07:33 PM IST (10:03 AM EST) Resolved at - 20:17 PM IST (10:47 AM EST) Please be assured that the operations team continuously monitors the Platform and all teams are on Standby.

A degraded performance with the XO Platform in the JP instance observed at 3.58PM IST Hours. The issue resolved at 4:25PM IST Hours.

The incident has been resolved. We continue to monitor the systems for any issues.

Services resumed normalcy. We continue to monitor the behavior. Thanks for your patience

We are currently experiencing service disruption of the XO Platform in the JP Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

There was a brief service disruption in the DE region. It was proactively identified and is resolved now. Please be assured that the operations team is monitoring continuously.

We faced an issue with agents being routed to the default queue instead of the targeted queue. This was resolved with a hotfix around 10:00 pm IST on 11 May 2024. This issue impacted only those implementations and the chat conversations that were routed using setQueue and setUserInfo functions as part of the experience flow.

This incident has been resolved.

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

We experienced a service disruption in the JP region for approximately 6 minutes. The issue has been resolved. We are continuously monitoring the situation.

This incident has been resolved.

There is a Service Disruption in the JP Region. No other Regions are impacted. Next update is in 15 minutes.