Klarna

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Last checked from Klarna's official status page

Historical record of incidents for Klarna

Report: "Klarna widget not rendering correctly on mobile devices."

Last update
monitoring

We are continuing to monitor for any further issues.

monitoring

We are currently experiencing an issue where the Klarna pre-purchase widget is not rendering correctly on mobile devices for some Merchant pages. A fix has been rolled back to mitigate the issue. We are continuing to monitor the situation and will provide updates as more information becomes available.

Report: "Klarna purchase API degradation"

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investigating

We are currently experiencing issues with tokenized payments in Klarna Network API. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Issues with 3DS authentication affecting Klarna Card purchases in Europe."

Last update
investigating

Klarna Card for online purchases are degraded due to an issue with 3DS authentication. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Swish payment degradation"

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investigating

We are currently experiencing issues with Swish payments in Sweden. The vendor has been engaged and they are working on making the service operational. Thank you for your patience.

Report: "B2B payment degradation"

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investigating

We are currently experiencing issues impacting B2B payments. The responsible party has been informed and they are actively working on restoring the service. Thank you for your patience.

Report: "Many consumers in New Zealand are unable to authenticate over SMS"

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Investigating

Due to a problem with SMS delivery in New Zealand, login and purchase authentication using SMS is currently degraded.

Report: "Many consumers in New Zealand are unable to authenticate over SMS"

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resolved

This incident has been resolved.

investigating

Due to a problem with SMS delivery in New Zealand, login and purchase authentication using SMS is currently degraded.

Report: "Issues with Swish Payments in Sweden"

Last update
Investigating

Swish payments are failing in Sweden starting 18:56 CEST

Report: "Issues with Swish Payments in Sweden"

Last update
resolved

Swish issue has been resolved

investigating

Swish payments are failing in Sweden starting 18:56 CEST

Report: "Klarna purchase API degradation"

Last update
resolved

Service is stable. Incident is resolved

monitoring

We are monitoring the service for stability assurance.

investigating

We have experienced issues with Klarna purchase API in EU betweem 21:47 and 22:08 CET. Service is currently operational. Thank you for your patience.

Report: "BankID in Sweden is down"

Last update
resolved

This incident has been resolved.

investigating

Klarna App login, Klarna Card and Purchase flow in Sweden are down due to BankID outage. BankID is investigating.

Report: "BankID in Sweden is down"

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Resolved

This incident has been resolved.

Investigating

Klarna App login, Klarna Card and Purchase flow in Sweden are down due to BankID outage. BankID is investigating.

Report: "BankID in Sweded is down"

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Investigating

Klarna App login, Klarna Card and Purchase flow in Sweded are down due to BankID outage. BankID is investigating.

Report: "Klarna purchase API degradation"

Last update
resolved

This incident has been mitigated.

investigating

We are currently experiencing a degradation of Apple Pay since 15:15 UTC in GB US and CA . We are in contact with this partner to provide updates while they work to resolve the issue. Thank you for your patience.

Report: "Klarna purchase API degradation"

Last update
resolved

This incident has now been resolved.

investigating

We are currently experiencing issues with Swish payments in Sweden. We are currently waiting on Swish to restore the service. Thank you for your patience.

Report: "Klarna Card transaction authorization issue in EU Region"

Last update
resolved

On May 15th between 11:53 AM CET-12:07 PM CET, Klarna experienced an authorization issue impacting card transactions across the EU region. Customers using Klarna-issued cards, including Credit Cards, Shopping OTC, MCVN, and Debit Cards, experienced transaction failures, delays, or declines. During the incident, Klarna relied on a fallback mechanism (STIP). Merchants processing Klarna card payments during this window may have experienced authorization delays or failures, potentially leading to checkout abandonment or lost transactions. Resolution: This issue was promptly identified and corrected, fully restoring the service within approximately 15 minutes (11:53 - 12:07 CET)

Report: "Klarna Card transaction authorization issue in EU Region"

Last update
Resolved

On May 15th between 11:53 AM CET-12:07 PM CET, Klarna experienced an authorization issue impacting card transactions across the EU region. Customers using Klarna-issued cards, including Credit Cards, Shopping OTC, MCVN, and Debit Cards, experienced transaction failures, delays, or declines. During the incident, Klarna relied on a fallback mechanism (STIP).Merchants processing Klarna card payments during this window may have experienced authorization delays or failures, potentially leading to checkout abandonment or lost transactions.Resolution: This issue was promptly identified and corrected, fully restoring the service within approximately 15 minutes (11:53 - 12:07 CET)

Report: "Problems with making purchases via Swish"

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Investigating

We are currently experiencing issues with Klarna purchases via Swish in Sweden. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Problems with making purchases via Swish"

Last update
resolved

This incident has been resolved.

investigating

Mitigating change was deployed. Next update in 10 minutes.

investigating

We are currently experiencing issues with Klarna purchases via Swish in Sweden. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Scheduled Maintenance – System Upgrade"

Last update
Scheduled

As part of our ongoing efforts to enhance system performance and security, Klarna will be conducting scheduled maintenance on the Merchant Portal.During this time, users across all regions (US, EU, and APAC) will be unable to access the Merchant Portal. We appreciate your understanding and patience as we work to improve our services.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Klarna Purchase Flow service is experiencing issues"

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resolved

This incident has been resolved.

monitoring

Services has been restored in all regions, we are monitoring the situation.

investigating

We are currently experiencing issues with Klarna Purchase Flow service. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna Purchase Flow service is experiencing issues"

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Investigating

We are currently experiencing issues with Klarna Purchase Flow service. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna purchase API degradation"

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resolved

This incident has been resolved.

investigating

We are currently experiencing issues with Klarna purchase API. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Users in Spain, Portugal and France may be unable to login or authenticate due to general power outage in Europe"

Last update
resolved

This incident has been resolved.

investigating

Users in Spain, Portugal and France may be unable to login or authenticate due to general power outage in Europe

Report: "Users in Spain, Portugal and France may be unable to login or authenticate due to general power outage in Europe"

Last update
Investigating

Users in Spain, Portugal and France may be unable to login or authenticate due to general power outage in Europe

Report: "BankID in Sweden reports low success rate"

Last update
resolved

This Incident has been resolved and the Klarna App login and purchase authentication in Sweden has fully recovered.

investigating

The Klarna App login and purchase authentication in Sweden is currently experiencing issues due to a BankID outage. BankID is looking into the matter.

Report: "BankID in Sweden reports low success rate"

Last update
Investigating

The Klarna App login and purchase authentication in Sweden is currently experiencing issues due to a BankID outage. BankID is looking into the matter.

Report: "Klarna purchase API degradation"

Last update
resolved

This Incident has been resolved and Payment processing in EU has fully recovered.

investigating

We are currently experiencing service degradation in Europe starting at 20:35 CEST, which is preventing merchants from placing orders. The issue is due to one of our partners being targeted by a DDoS attack. They are actively working to restore full service as quickly as possible. Thank you for your patience and understanding.

Report: "Klarna purchase API degradation"

Last update
resolved

This Incident has been resolved and Payment processing in EU has fully recovered.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are experiencing service degradation in Europe that is preventing merchants from placing orders, and our team is collaborating with our partner to restore full service as quickly as possible. Thank you for your patience and understanding.

Report: "Klarna App degradation"

Last update
resolved

The issue was identified on the BankID side, and their team has now implemented a fix. All services are back to normal. Thank you for your patience while this was being resolved!

investigating

We are currently experiencing issues with the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna purchase API degradation"

Last update
resolved

The issue has now been resolved. Purchases through Klarna services experienced a degradation between 10:18-10:27 and 10:54-12:04. Thank you for your patience!

monitoring

Fixes have been implemented. We have visible recovery across all components. Monitoring ongoing.

investigating

Investigation is ongoing. Will update as soon as possible. Thank you for your patience.

investigating

We are currently experiencing issues with Klarna purchase API in Europe. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "One Time Card degradation"

Last update
Resolved

We are currently not experiencing anymore issues with One Time Cards.

Investigating

We are currently experiencing issues with One Time Cards. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "One Time Card degradation"

Last update
resolved

We are currently not experiencing anymore issues with One Time Cards.

investigating

We are currently experiencing issues with One Time Cards. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Merchant Operations degradation"

Last update
Resolved

This incident has been resolved.

Investigating

We are currently experiencing issues with Merchant operations in EU and US regions. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Merchant Operations degradation"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing issues with Merchant operations in EU and US regions. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna purchase API degradation - Recovered"

Last update
Resolved

This incident has been resolved.

Update

We are continuing to monitor the situation, service has not showed any additional degradation.

Monitoring

Service has been restored since 21:58 CET. Monitoring ongoing.

Investigating

We have experienced issues with Klarna purchase API in Europe between 21:45 CET and 21:58 CET. The service has been restored.

Report: "Klarna purchase API degradation - Recovered"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor the situation, service has not showed any additional degradation.

monitoring

Service has been restored since 21:58 CET. Monitoring ongoing.

investigating

We have experienced issues with Klarna purchase API in Europe between 21:45 CET and 21:58 CET. The service has been restored.

Report: "Maintenance - Legal Address Migration in US"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

A planned maintenance to support the Legal Address Migration will take place in US region. During the maintenance window, newly onboarded users will not be unable to complete purchase. The duration of actual impact is expected to be 30 minutes.

Report: "Maintenance - Legal Address Migration in EU"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

A planned maintenance to support the Legal Address Migration will take place in EU region. During the maintenance window, newly onboarded users will not be unable to complete purchase. The duration of actual impact is expected to be 60 minutes.

Report: "Maintenance - Legal Address Migration in AP"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

A planned maintenance to support the Legal Address Migration will take place in APAC region. During the maintenance window, newly onboarded users will be unable to complete purchase. The duration of actual impact is expected to be 30 minutes.

Report: "Klarna purchase flow degradation for some b2b orders"

Last update
Resolved

This incident has been resolved.

Investigating

We are currently experiencing issues with Klarna purchase flow for some b2b orders in Europe. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna purchase flow degradation for some b2b orders"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing issues with Klarna purchase flow for some b2b orders in Europe. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna purchase API degradation"

Last update
Resolved

This incident has been resolved.

Monitoring

A fix has been implemented and we are monitoring the results.

Identified

The issue has been identified and a fix is being implemented.

Investigating

We are currently experiencing issues with Klarna purchase API. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna App degradation"

Last update
Resolved

This incident has been resolved.

Monitoring

BankID experienced a brief service disruption today, which led to this issue.The situation appears to be resolved, and the team is actively monitoring the system to ensure stability

Investigating

We are currently experiencing issues with the Klarna App in Sweden. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna purchase API degradation"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently experiencing issues with Klarna purchase API. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna App degradation"

Last update
resolved

This incident has been resolved.

monitoring

BankID experienced a brief service disruption today, which led to this issue. The situation appears to be resolved, and the team is actively monitoring the system to ensure stability

investigating

We are currently experiencing issues with the Klarna App in Sweden. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna Card degradation"

Last update
Resolved

This incident has been resolved.

Investigating

We are currently experiencing issues with Klarna Card and Klarna Balance in EU and US. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna Card degradation"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing issues with Klarna Card and Klarna Balance in EU and US. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna purchase flow degradation for some b2b orders"

Last update
resolved

Service has been restored. Thank you for your patience.

investigating

We are currently experiencing issues with Klarna purchase flow for some b2b orders in Europe. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna Open Banking degradation"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing a degradation of Klarna open banking in Germany with Sparkassen since 2025-03-11 10:47CET. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Temporary Disruption in Purchase API in Europe"

Last update
resolved

This incident has been resolved.

investigating

Between 21:05 and 21:37 CET, merchants in Europe may have experienced failed or delayed API responses when processing transactions via Klarna’s Purchase API. Impact: Some transactions may have failed or been delayed during the affected window. Merchants relying on the Purchase API may have seen increased error rates. No further impact is expected, and all services have been fully restored.

Report: "Klarna App degradation"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing issues with the Klarna App in EU. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Merchants are unable to receive authorization callback"

Last update
resolved

This incident has been resolved.

investigating

Merchants in the US region are unable to receive authorization callback requests from Klarna. This can prevent them from processing orders since they rely on these callbacks to be informed about the successful authorization of the purchase flow.

Report: "Customer support service/system degradation"

Last update
resolved

This incident has been resolved, and Customer Support is now fully operational.

monitoring

A fix has been implemented, and the sync is currently in progress. We are actively monitoring the situation and will provide an update once the issue is fully resolved.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently experiencing issues with reaching support. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna purchase API degradation"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing issues with Klarna purchase API. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Merchant Operations degradation"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing an issue affecting Merchant operations within the Merchant Portal. Merchants may be prompted to log in again when switching between apps; however, any actions performed will still be saved and persist as expected. Our team is actively working to resolve this issue as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.

Report: "[Resolved] Temporary Disruption in Purchase API – Europe (16:16 - 16:28 UTC)"

Last update
resolved

Between 16:16 and 16:28 UTC, merchants in Europe may have experienced failed or delayed API responses when processing transactions via Klarna’s Purchase API. Impact: Some transactions may have failed or been delayed during the affected window. Merchants relying on the Purchase API may have seen increased error rates. No further impact is expected, and all services have been fully restored

Report: "Merchant Operations degradation"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing issues with Partners retrieving settlements via SFTP in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna Service degradation"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing issues with Klarna Card, Post Purchase actions, Transactions, Gift Cards, Credit Assessments, Authorizations in EU and US regions. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Direct Bank Transfer degradation"

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resolved

This incident has been resolved.

investigating

Direct Bank Transfer degradation when Express Checkout and Klarna Checkout are involved.

Report: "Merchant Operations degradation"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently experiencing a delay of payouts in Merchant operations. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Merchant Operations degradation"

Last update
resolved

This incident has been resolved. All the pending payouts have been initiated successfully.

monitoring

A fix has been implemented and Pending payout will be processed by tomorrow morning We are currently monitoring the progress.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently experiencing a delay of payouts in Merchant operations for EU(UK) region. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Merchant Operations degradation"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been successfully implemented. Payouts starting from January 14 have been triggered without issues. Today's payouts are scheduled to be initiated at midnight. The team is actively monitoring the systems to ensure stability.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been successfully implemented.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently experiencing a delay of payouts starting 14 January in Merchant operations for EU(UK) region. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Disputes and Settlements"

Last update
resolved

The Disputes API and Settlements API experienced an outage in EU production starting today at 12:30 CET. We applied a fix, and the situation has been back to normal since 15:31 CET.

Report: "Klarna App degradation"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing issues with the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna Pay by Card degradation"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing issues with Klarna Pay by Card in the US region. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna purchase API degradation"

Last update
resolved

Every system is fully operational and the issue is now considered resolved

monitoring

We will be monitoring the situation, currently all systems are operational.

investigating

We are seeing recovery but we are still investigating the issue and will continue monitoring this issue closely.

investigating

We are continuing to investigate this issue.

investigating

Issue resurfaced - We are continuing to investigate this issue.

investigating

Issue has been resolved. We are back to Normal.

investigating

We have experienced issues with Klarna purchase API in EU. Traffic is back and we are closely monitoring the service before considering the issue fully mitigated. Thank you for your patience.

Report: "Klarna purchase API degradation"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are previously experienced issues with KCO at 2:55pm for approximately ~30 minutes. Service is already restored.

Report: "Klarna purchase API degradation"

Last update
resolved

This incident has been resolved.

investigating

We experienced issues with Klarna purchase API for the period 2024-11-18 17:01 - 17:16. The service is now restored. We apologize for any inconvenience during the time period.

Report: "Klarna purchase API degradation"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing issues with Klarna purchase API in the UK region. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "BankID in Norway reports low success rate"

Last update
resolved

This incident has been resolved.

investigating

Klarna App login and purchase authentication in Norway is degraded due to BankID outage. BankID is investigating. More updates to come.

Report: "Merchant Operations degradation"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing a degradation of Post Purchase Operations in EU region for Payment Method Invoice since November 1st 22:00 CET due to by planned maintenance. We are working to restore the service as soon as possible. Service is expected to be restored on November 2nd at 2:00 AM CET. Thank you for your patience.

Report: "Klarna purchase API degradation"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

Klarna integrated for Shopify merchants as an alternative payment method (https://docs.klarna.com/platform-solutions/shopify/payments/) is currently experiencing issues.

Report: "Klarna purchase API, OTC Creation degradation"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing issues with Klarna purchase API (OTC creation) in the US, EU and AP regions. We are working to restore the service as soon as possible. Thank you for your patience.

Report: "Klarna Checkout Operations degradation in Playground"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing issues with Klarna Checkout operations in Playground. We are working to restore the service as soon as possible. Thank you for your patience.