Historical record of incidents for Kixie
Report: "Kixie outage due to database issues"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented. Rebooting lambdas to reset DB connection.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Kixie outage due to database issues"
Last updateA fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented. Rebooting lambdas to reset DB connection.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Number formatting issues affecting some click to call functionality"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Number formatting issues affecting some click to call functionality"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "GHL Authentication Issue"
Last updateWe are currently investigating this issue.
Report: "GHL Authentication Issue"
Last updateWe are currently investigating this issue.
Report: "Calling/SMS Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Calling/SMS Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Intermittent HubSpot Logging"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Pipedrive SMS/MMS Messages - Not Logging"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
This issue has been identified and a fix is being implemented.
Report: "PowerCall app crashing periodically"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Unable to update Minutes Reserve"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Hubspot Call Logging Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "PipeDrive Oauth Logging issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Pipedrive Logging Issues"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "GoHighLevel C2C not loading for certain fields"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented. The fix is being tested.
We are currently investigating this issue.
Report: "Degraded Logging to Hubspot"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
We are continuing to monitor for any further issues.
A fix has been implemented and we are currently monitoring the results
We are currently investigating this issue.
Report: "Calling and Texting Partial Outage"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Outbound Calling Issue"
Last updateThis incident is resolved.
We are currently investigating an issue with outbound calling that is impacting some phone numbers. The problem has been identified internally and is being actively worked on.
Report: "Degraded Calling Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Calling Outage"
Last updateThis incident has been resolved.
We are actively working toward a resolution.
Report: "PowerDialer and Click to Call Experiencing Degraded Performance"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
Powerdialer and Click to Call are currently experiencing degraded performance through a prolonged delay in the execution of calls. We are observing that manual calls are currently functioning.
Report: "Issues with Call History"
Last updateThis incident has been resolved.
A fix has been implemented for calls moving forward. Some calls may still missing from individual user's call history, but will appear on the account-wide call history. We are still investigating to see if we can restore these calls to individual user's call history pages.
We are currently investigating this issue.
Report: "Hubspot Logging Issues"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Outgoing and Incoming Call Functionality"
Last updateThis incident has been resolved.
Call functionality is returning and we are monitoring the issue closely.
The issue has been identified and a fix is being implemented.
We are currently experiencing an inability to place outgoing calls and receiving incoming calls. Currently SMS is able to be sent and received. We will update our status as we know more.
Report: "Inbound Voice Call Failure"
Last updateThis incident has been resolved.
One of our carrier partners is observing minor inbound voice call failures toward US phone numbers. A small percentage of phone numbers may experience call failures. We're actively working with our carrier partner to get this issue resolved as soon as possible.
Report: "Issues with Dialing, SMS, Dashboard, and Logging"
Last updateThis incident has been resolved. Kixie is fully operational at this time. Thank you for your patience while our engineering team investigated this!
A fix has been implemented and we are monitoring the results. As of now, functionality should be completely restored.
Most core Kixie functionality has been restored, we will continue to work on it and monitor the situation to ensure that all functionality is back to optimal performance.
Our team is currently investigating reports of an outage. We are actively investigating this situation, and we will provide any updates as we receive them! Thank you for your patience!
Report: "Issues with PowerList and PowerDialer"
Last updateThis incident has been resolved. The PowerDialer is fully operational at this time. Thank you for your patience while our engineering team investigated this!
Our team is currently investigating reports of degraded performance when uploading a PowerList and calling out using the PowerDialer. We are actively investigating this situation, and we will update you as soon as possible.
Report: "Issues with PowerDialer Freezing"
Last updateThis incident has been resolved. Kixie Powercall is fully operational at this time. Thank you for your patience while our engineering team investigated this!
Our team is currently investigating reports of degraded performance and freezing while using the PowerDialer feature of Kixie PowerCall. We are actively investigating this situation, and we will provide any updates as we receive them!
Report: "Investigating Delays in Dialing"
Last updateThis incident has been resolved. Kixie Powercall is fully operational at this time. Thank you for your patience while our engineering team investigated this!
Thank you for your patience while our team investigated. It appears that degraded performance for Kixie Powercall is no longer occurring. We will continue to monitor the situation and the performance of Kixie Powercall.
Our team is currently investigating reports of degraded performance while using Kixie PowerCall. We are actively investigating this situation, and we will provide any updates as we receive them!
Report: "Some users are unable to make outgoing calls."
Last updateIssue resolved: Affected users need to log out of Kixie PowerCall and log back in, and outbound call functionality will be restored.
We are investigating the issue currently.
Report: "Powerdialing and Click-to-Call Unavailable for some users"
Last updateThis incident has been resolved.
We have identified the issue and are working to resolve it.
Report: "Issues with Dialing, SMS, Dashboard"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently resolving the issue.
Report: "Issues with Dialing In and Out"
Last updateThis incident has been resolved. AWS had a partial outage that impacted Kixie downstream. Calling functionality should be restored now.
Hi there, We are having trouble with inbound and outbound calls - the team is working on resolving this at the moment. We apologize for the inconvenience and appreciate your patience here!
Report: "Issues with Dialing In and Out"
Last updateOur voice and SMS provider experienced a brief issue with voice calls this morning. This issue should now be resolved-- please test to confirm on your end. Thank you for your patience while our provider investigated this issue on their end.
A fix has been implemented and we are monitoring the results.
Hi there, We are having trouble with inbound and outbound calls - the team is working on resolving this at the moment. We apologize for the inconvenience and appreciate your patience here!
Report: "Issues with Dialing, SMS, and Log-in"
Last updateThis incident has been resolved.
AWS had a partial outage that impacted Kixie downstream, which lasted for about 10 minutes. It appears to have been resolved, we are monitoring the situation now. Calling, SMS, and login functionality should be restored now.
We are continuing to investigate this issue.
Hi there, we are experiencing issues with dialing, SMS, and log-in. Our team is working on this at the moment. Thank you for your patience!
Report: "Incident with Dialing and SMS"
Last updateThe issue has been completely resolved. An AWS EC2 Server Issue caused the issues with dialing out.
The issue appears to be completely resolved -- We are currently monitoring the issue.
We are continuing to investigate this issue.
The issue appears to be completely resolved -- We are currently monitoring the issue.
Report: "Issues with Dialing and SMS"
Last updateThis incident has been resolved. Thank you for your patience!
Hi there, Some users are having trouble with voice calls and SMS- the team is working on resolving this at the moment. We apologize for the inconvenience and appreciate your patience here!
Report: "Issues with Dialing and SMS"
Last updateThis incident has been resolved.
The issue is resolved now - thank you for your patience!
Hi there, We are having trouble with calling and texting out - we are working on resolving this as soon as we can. We apologize for the inconvenience and appreciate your patience here!
Report: "Issues with Dialing Out"
Last updateThis incident has been resolved.
The issue is resolved now - we apologize for the inconveniences caused and appreciate your patience!
We are continuing to investigate this issue.
We are currently having internal issues with calling out at the moment, we are working on this! Thank you for your patience!
Report: "Issues with Dialing and SMS"
Last updateThe issue is resolved now - thank you for your patience!
Hi there, Unfortunately, we are having trouble with calling and texting out. There is an issue with our carrier at the moment and we are working on resolving this as soon as we can! We apologize for the inconvenience and appreciate your patience here!
Report: "Errors logging in/making calls"
Last updateThis incident has been resolved.
We are currently investigating the issue of being unable to log in to the dashboard, and the error banners within the dialer.
Report: "Dialer Lost Connection"
Last updateThis incident has been resolved.
AWS connectivity issues impacted both US-WEST-1 and US-WEST-2 servers. Service seems to be restored now
There was an internet connectivity issue with AWS (Amazon) services causing slow downs.
We are currently investigating the issue.
Report: "C2C not working"
Last updateThis incident has been resolved.
Click to Call issues should be resolved now.
We are experiencing issues with Click to Call not working due to Amazon (AWS) outage.
We are experiencing issues with Click to Call not working due to Amazon (AWS) outage.
We are currently investigating this issue.
Report: "Issue with click to call"
Last updateWe have identified the issue and pushed a fix.
IMPORTANT: You are able to click "start call" and initiate a call. We are looking into why click to call isnt working.
Report: "Click to Call Errors"
Last updateThis incident has been resolved.
Currently, there are errors on the Kixie PowerCall Click to Call. IMPORTANT : You can still dial by clicking the "Start Call" button
Report: "High CPU on Servers"
Last updateThe servers are back to normal operation
We are currently seeing high CPU usage on our servers and are seeing cases of users getting logged out and/or cannot make calls. We are looking into this ASAP.
Report: "High Server Load"
Last updateThis incident has been resolved.
We are seeing a cluster of servers showing slow response time. Dialing time may be delayed, but it will eventually dial out.
Report: "High Server Load, Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a very high server load and will resolve the issue quickly
Report: "Some servers are experiencing high load and we are switching over to another set."
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "High Server Load"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are seeing several servers spiking again. Note- Your dials will connect, after 15-20 seconds.
Report: "High Server Load"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
These servers are restored to normal.
We are seeing several servers spiking again. Note- Your dials will connect, after 15-20 seconds.
Report: "High Server Load"
Last updateThis incident has been resolved.
Kixie is currently experiencing a high server load that is reducing performance