Is Kit Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

We believe the integration with Facebook is functioning normally, but we will be monitoring for any further issues.

Facebook custom audiences feature is currently unavailable. We are currently mitigating and will provide updates as possible. Email sending is not affected.

A fix has been implemented and all pages are now loading.

We're seeing an increase in errors on multiple pages in the application. We've identified the issue and are working on a fix.

We've resolved the issue and forms are now functioning normally. We're sorry for the inconvenience this outage caused.

I've identified the issue and we're working on a fix. As an immediate workaround, please save your form, wait several minutes, and check it again.

Some creators' Kit forms are showing "Internal service error". As a workaround, please re-save your form, then wait several minutes. Your form should start working again. We will update you when we've identified a fix.

We've restored service on all product pages. We apologize for this downtime.

As a temporary workaround, a creator may save their product page to refresh the contents.

The issue has been identified and a fix is being implemented.

We are currently experiencing an outage on ck.page product pages. Product pages on custom domains are unaffected.

Some customers were experiencing their Broadcasts stuck in "Processing" status. These Broadcasts did not send, and could be duplicated and resent without incident. Stuck Broadcasts have been cancelled by the Engineering Team.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Some customers are having trouble connecting their Teachable products and purchases with ConvertKit. We are aware of the issue and working on a fix. If you see your Teachable products and customers your account is not affected.

A failsafe trigger was enabled when our background instances ran out of filesystem space. We expanded the filesystem and turned the failsafe off while we catch up with background jobs. We have since turned the failsafe back on and everything should be back to normal. We are running a post mortem in the morning to make sure we have better safeguard so we can catch this kind of issues before it happens next time.

We have found the problem and applied a fix. We are monitoring our background jobs.

We are currently investigating this issue.

This incident has been resolved. We are continuing to monitor the system to ensure it does not reappear.

We have identified increased response times and error rates in the website. Our engineers are pushing out a fix for it and it should be resolved shortly.

This incident has been resolved.

We have identified and resolved an issue that was affecting connection to our application. We are closely monitoring the situation

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're aware of an issue with our database that is impacting some customers and are working on a fix. This may be impacting new subscribers as well as forms.

Between 11:47 AM and 12:33 PM PDT we experienced increased error rates for Amazon S3 requests in the US-EAST-2 Region. The issue has been resolved and the service is operating normally.

We're investigating the scope of the affected service.

We are looking into an issue that affects some of our features like forms creation, image upload, document uploads. Seems like one of our infrastructure provider is having connectivity issue. We are investigating the situation.

We have resolved this issue--all delayed Visual Automation Actions and Events have been processed, and Visual Automations are running in real-time. Thank you for your patience!

We are currently aware of a delay in processing Visual Automations and working on a fix to process the backlog. All Visual Automation Actions and Events will be processed shortly.

This incident has been resolved.

We are continuing to investigate this issue.

One of our backup system has ran out of memory. We are trying to locate the issue and figuring the scope of the problem.

This incident has been resolved.

We are investigating an outage with one of our data storage system.

This incident has been resolved.

We are investigating an issue where links in emails are not resolving for a small subset of users. It's a DNS issue, and we're working with our hosting provider to get to the bottom of it.

We're continuing to monitor, but the DNS change will continue to propagate and bring us to full resolution over time.

We are continuing to see issues with links in emails for a subset of customers. We have resolved the issue for new emails sent, and have changed our DNS settings so that links in older emails will continue to work. However, it will take up to 48 hours for that change to take effect. The core issue is that DNS stopped resolving for link.m.convertkit.com on Thursday May 23rd at round 10PM UTC. After triaging, we set up m.convertkit.com using a new hosted zone, and that fix did work. However, our nameserver caching was set to 48 hours, which means that other DNS systems won't update their records for at most that amount of time. We're continuing to push our hosting provider to give us details about why the failure occurred on their end, and to see if they can correct the issue to fix link clicks for subscribers who are still seeing DNS issues. Additionally, we have changed the url for links in emails going forward to not use the subdomain that is having problems. We will update the incident as we get more information from our hosting provider.

the backlog has been cleared, and new visual automation subscriber progression jobs are now processing in real-time.

There is a significant backup when processing jobs that perform subscriber progression through visual automations. We're working to fix the issue right now.

This incident has been resolved.

ConvertKit has maintenances happening Saturday, 6/29, and will carry over into early Sunday morning (Eastern Time). The total window for maintenance is expected to be 4-6 hours. During this time, the app will be functional however, our support messaging system will be offline. You will still be able to contact us at help@convertkit.com, and we'll continue our support as soon as we are able.

This incident has been resolved.

We are continuing to monitor for any further issues.

Scheduled maintenance will begin in 10 minutes.

We are continuing to monitor for any further issues.

ConvertKit has scheduled maintenances happening July 13th, at 1am Eastern. This maintenance window is only expected to last for 1-2 hours. We will keep you updated as necessary! What to expect: During that time the app will not be usable and emails will not send. The downtime is likely to be shorter but one hour should be enough of a window to complete our updates. During this time the following will still function: • Showing forms and landing pages • Subscriber forms will continue to ingest subscribers. • Click / open events will be ingested, and click redirects will continue to function.

We implemented a fix for the issues we were seeing, and will be adding extra safeguards so they don't happen again in the future.

Currently, A/B testing is inoperable. Please refrain from creating new A/B broadcasts at this time. We're investigating the issue.

The DNS hosting issue is now resolved. If you are still experiencing problems please clear your browser cache and restart your browser.

Our hosting provider is currently having DNS issues that is affecting the ConvertKit app. Our engineers are working on a mitigation strategy.

The issue has been resolved

We are currently experiencing an email sending delay. Emails will be delivered shortly. We apologize for the delay, thanks for your patience.

The application is now back online. Email sending is now caught up.

The application is now back online. Some sequences may still be delayed, but they will send automatically as the app catches up again. No emails were lost in the outage.

We are currently investigating. The app should be back shortly.

The incident was resolved as of 10:45am ET.

A fix has been deployed and we're monitoring to ensure it's working.

We've identified the issue and will be deploying a fix within the next 10-15 minutes.

We are continuing to investigate this issue.

We're currently investigating an issue that is affecting all of the ConvertKit app.

We're investigating an issue that is preventing users from uploading images. We will update when we have more information

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We're currently having an issue preventing users from uploading images throughout our application. Our Engineering team is aware of this and working on getting things back up and running as soon as possible. We should have things up and running again soon.

This incident has been resolved.

Our SSL certificate issuer is under maintenance but functionality has returned. Now we are able to issue SSL certificates for custom domains but we're continuing to monitor the situation.

Our SSL certificate issuer is currently experiencing issues. During this time we are unable to issue SSL certificates for new custom domains.

This incident has been resolved.

Some users are experiencing disruption to their el2 links. We are investigating the issue.

DNS issues outside of our control were affecting large parts of the internet, and some of our customers were affected. The issue has been resolved and we will continue to monitor.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing email sending delays and small delays in data appearing in the app. Our engineering team is investigating.

This has now been resolved and the system is fully functional.

Our engineering team is currently investigating this issue and should have it resolved shortly.

There was an issuing that occurred over the weekend of 11/5 through 11/7 that has caused some broadcasts to show a lower open rate than actually occurred. This issue has been fixed moving forward, and our engineering team is working to restore the correct data to the previous broadcasts.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently seeing an intermittent outage in email sending. Our Engineering team is aware of this and investigating the issue.

The issue has been resolved and image uploads are now working 100%.

A portion of our customers are experiencing an issue uploading images to forms and landing pages. We are currently investigating this with our engineering team.

The issue has been resolved now. Happy Wednesday!

We're experiencing issues with certain application assets which are causing some pages within the app to not function properly. We're investigating the issue and are hoping to have this resolved as soon as possible! Email sending should not be affected by this.

This incident has been resolved.

We are currently experiencing a delay in displaying open and click data for broadcast emails. The emails are going out on time, but there is a slight delay in showing those stats.

The issue has been resolved now.

We're currently seeing issues with sign-ups, our engineering team identified the issue and working on it.

The issue has been resolved now. Happy Friday!

Landing Pages and Commerce Product Pages are currently experiencing some downtime. The signup forms of Landing Pages should not be affected. We're investigating the issue and are hoping to have this resolved as soon as possible.

The underlying issue is now resolved. The majority of data has been restored, and any minor inconsistencies will be resolved over the next few days.

A fix has been implemented for the main subscriber graph, and we are monitoring the results. We are working on backfilling any missing email statistics during this issue, and we expect to complete that by the end of this week.

The issue has been identified and a fix is being implemented.

An issue in one of our data storage systems is resulting in delays updating the main subscriber graph and other reporting. No data loss has occurred, and the reports should be up to date within a few hours.

After some optimizations and monitoring over the last few days, we are back to normal operations. As part of this situation, we did not send the weekly summary emails (referred to in a previous update as weekly account notification emails). Those will resume this Friday!

Some reporting in your dashboard may currently be inaccurate due to higher than usual strain on one of our data stores. We are currently investigating and will provide updates. As part of our mitigation efforts we will not be sending weekly account notification emails. Email sending is not affected.

As part of our mitigation efforts, we will not be sending our weekly account notification emails.

We're currently experiencing higher than usual strain on one of our data stores used for reporting. This may result in temporarily inaccurate reporting. We are currently mitigating and will provide updates as possible. Email sending is not affected.

This incident has been resolved.

We didn't send a batch of incentive emails due to a bug discovered earlier today. This affected some incentive emails sent in the last eight hours. That bug has been reverted and new incentive emails are no longer affected. We're evaluating best next steps for resending those incentive emails.

We've re-enabled email stats from prior to August 2023. All systems are back to standard operations 🎉

The majority of the application is back to standard operations. The one area that is still degraded is email stats prior to August 2023. We've temporarily made that data unavailable and will provide another update when that is restored. We appreciate your understanding!

We identified the issue and are mitigating. We expect email stats to still be slower than usual for another few hours, and in some cases will be inaccurate while mitigation is ongoing.

We're currently experiencing delays on one of our data stores used for reporting. This may result in temporarily inaccurate reporting and some application delays. We are currently mitigating and will provide updates as possible. Email sending may be a few minutes delayed but is otherwise not affected.

The system-wide impact has been resolved. We are reviewing any isolated areas that could still be an issue.

This issue should be resolved and the application is back to normal operations. We will continue monitoring.

We are experiencing system wide issues, currently investigating. We will update as we investigate.

Automations are now caught up 🎉

Automations are working but they are still a little behind (up to a few hours). We are actively working to get them caught up.

We are experiencing delays in automations. We are aware and actively working on catching them up. Thank you for your patience and understanding.

This incident has been resolved.

We are continuing to monitor for any further issues.

Earlier today at 10AM ET we experienced delays. This issue should be resolved and the application are going back to normal operations. We will continue monitoring.

We have resolved the issue and are actively monitoring it and making changes.

The issue has been identified and we are actively mitigating it.

The image gallery is currently not showing for certain users. No data has been lost and we are actively mitigating the situation.

This incident has been resolved

The app is back up, there might some delays in functionality. We're monitoring and will update

We are experiencing system wide issues, currently investigating. We will update as we investigate.

This incident has been resolved.

We are operational again

We're experiencing an elevated level of editor errors and are currently looking into the issue.

This incident has been resolved and email sending is back to normal.

Our third-party provider has implemented a fix, and we are monitoring this issue.

Email sending continues to be affected by elevated error rates. Our third party service provider is working towards a resolution.

Email sending continues to be affected by elevated error rates. Our third party service provider is working towards a resolution.

Our third-party service provider is continuing to work towards a resolution.

Our third-party service provider is continuing to work towards a resolution.

Our investigation has determined that the issue stems from a disruption with one of our third-party service providers. We are continuing to work with our third-party service provider to resolve the issue.

Our investigation has determined that the issue stems from a disruption with one of our third-party service providers. We will update with more information as it becomes available.

We're experiencing an elevated level of email sending errors and are currently looking into the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing a system wide outage. We've identified the issue and we're working on recovery.