Kinsta Incident History

Our support system is not currently available. We are working to resolve the issue as quickly as possible.

Cloudflare is reporting an issue that is causing SSL certificate issuing delays; this may affect some SSL certificate issuances and renewals inside MyKinsta: https://www.cloudflarestatus.com/incidents/9gqprm9s0vn8

We are investigating this issue. While we work on resolving the issue, please contact our Support team for a workaround. We apologize for the inconvenience.

We are aware of an issue at the moment where the Application Performance Monitoring tool (APM) is showing empty data within MyKinsta. We are investigating into this matter and will provide updates as soon as we have new information to share. We appreciate your patience while we work towards a solution, and apologize about this disruption. If you do have any questions please do not hesitate to reach out to our Support team via live chat in MyKinsta or email at support@kinsta.com.

We will be performing Mykinsta maintenance for NGINX upgrades. Mykinsta platform will be unavailable at this time and the estimated downtime is up to 2 hours. During this time, if needed, you can contact our Support team via email at support@kinsta.com

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance this week (the second and final stage of a platform-wide operating system update) in the data centers of these regions:Dammam (SA)Finland (FI)Tel Aviv (IL)Individual sites will be unavailable for approximately 30 minutes at one point during the week during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30 minutes is a long outage, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

We will perform server maintenance this week (the second and final stage of a platform-wide operating system update) in the data centers of these regions:Delhi (IN)Mumbai (IN)Individual sites will be unavailable for approximately 30 minutes at one point during the week during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30 minutes is a long outage, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance this week (the second and final stage of a platform-wide operating system update) in the data centers of these regions:Hong Kong (HK)Singapore (SG)Taiwan (TW)Individual sites will be unavailable for approximately 30 minutes at one point during the week during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30 minutes is a long outage, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance this week (the second and final stage of a platform-wide operating system update) in the data centers of these regions:Osaka (JP)Seoul (KR)Tokyo (JP)Individual sites will be unavailable for approximately 30 minutes at one point during the week during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30 minutes is a long outage, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance this week (the second and final stage of a platform-wide operating system update) in the data centers of these regions:Dallas (US)Iowa (US)Individual sites will be unavailable for approximately 30 minutes at one point during the week during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30 minutes is a long outage, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance this week (the second and final stage of a platform-wide operating system update) in the data centers of these regions:Columbus (US)Montréal (CA)Santiago (CL)South Carolina (US)Toronto (CA)Virginia (US)Individual sites will be unavailable for approximately 30 minutes at one point during the week during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30 minutes is a long outage, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance this week in the São Paulo (BR) data center. This is the second (and final) stage of a platform-wide operating system update.Individual sites will be unavailable for approximately 30 minutes at one point during the week during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30 minutes is a long outage, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance this week (the second and final stage of a platform-wide operating system update) in the data centers of these regions:Belgium (BE)Eemshaven (NL)Frankfurt (DE)Johannesburg (ZA)Madrid (ES)Milan (IT)Paris (FR)Warsaw (PL)Zürich (CH)Individual sites will be unavailable for approximately 30 minutes at one point during the week during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30 minutes is a long outage, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Intercom will conduct emergency maintenance from 03:00 to 04:00 UTC on April 4, 2025. During this time, certain features of Kinsta's Support system may be degraded or unavailable. For more information, you can visit the status page posted by our chat provider, Intercom https://www.intercomstatus.com/us-hosting/incidents/01JQXN0KS04PAEZRND76070G02.We apologize for any inconvenience this may cause.

Intercom will conduct emergency maintenance from 03:00 to 04:00 UTC on April 4, 2025. During this time, certain features of Kinsta's Support system may be degraded or unavailable. For more information, you can visit the status page posted by our chat provider, Intercom https://www.intercomstatus.com/us-hosting/incidents/01JQXN0KS04PAEZRND76070G02.We apologize for any inconvenience this may cause.

We will perform server maintenance (operating system update) in the South Carolina (US) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance (operating system update) in the Mumbai (IN) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance (operating system update) in the data centers of these regions:Hong Kong (HK)Taiwan (TW)Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance (operating system update) in the Tokyo (JP) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance (operating system update) in the Iowa (US) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance (operating system update) in the Virginia (US) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance (operating system update) in the London (UK) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance (operating system update) in the data centers of these regions:Belgium (BE)Eemshaven (NL)Frankfurt (DE)Zürich (CH)Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

This incident has been resolved.

This should now be fully resolved across all datacenters, and we are monitoring the results.

Further investigation has revealed another issue impacting application deployments at both europe-west4 and europe-west1 datacenters. We are currently working on resolving this issue as well.

A fix has been implemented and we are monitoring the results.

We identified the issue and are working on the solution.

Our Engineers are investigating reports of a service disruption affecting application deployments in the Eemshaven (NL) data center. We are working to restore service to affected sites as quickly as possible.

The Kinsta Automatic Update feature is now running and we are monitoring it.

The Kinsta Automatic Update feature for plugins and themes is disabled in MyKinsta. We are investigating an issue with the feature and will continue to work on a fix. We will provide updates as they become available. Thank you for understanding!

Our Engineers have successfully restored full service to our control panel, MyKinsta. If you are continuing to experience any issues with MyKinsta please contact our support team by contacting us via live chat, or by sending an email to support@kinsta.com. We do apologize for this disruption to your business.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We received reports of certain pages not loading within the MyKinsta dashboard, such as the WordPress site list and its sub pages. There are also reports of certain MyKinsta actions not being performed. We are currently investigating and will provide updates once they become available. Thanks for your understanding

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance (operating system update) in the Delhi (IN) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance (operating system update) in the Jakarta (ID) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance (operating system update) in the Singapore (SG) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance (operating system update) in the following data centers:Melbourne (AU)Sydney (AU)Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance (operating system update) in the following data centers:Las Vegas (US)Los Angeles (US)Oregon (US)Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance (operating system update) in the Columbus (US) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance (operating system update) in the following data centers:Milan (IT)Paris (FR)Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance (operating system update) in the Finland (FI) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance (operating system update) in the Toronto (CA) data center. STAGING sites may be unavailable for 30-40 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-40 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.This maintenance only affects staging sites.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will perform server maintenance (operating system update) in the Salt Lake City (US) data center. STAGING sites may be unavailable for 30-40 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-40 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.This maintenance only affects staging sites.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

This incident has been resolved.

We believe that we have identified the issue and are currently working on resolving this.

Our Engineers are investigating reports of a service disruption affecting sites in the Singapore (SG) data center. We are working to restore service to affected sites as quickly as possible.