Kinsta

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Kinsta is currently undergoing Planned Maintenance

Last checked from Kinsta's official status page

Historical record of incidents for Kinsta

Report: "MyKinsta service disruption"

Last update
investigating

Our Engineers are investigating reports of performance issues with our control panel, MyKinsta. We are working on restoring normal service to MyKinsta as quickly as possible.

Report: "Sites displaying "Domain configuration pending" page"

Last update
investigating

We are aware of an issue where sites are currently displaying the "Domain configuration pending" page. We are investigating and will provide updates as soon as they become available. We apologize about the disruption this is causing. Please reach out to our Support team if you have questions.

Report: "Domain name verification happening very slowly for some domains"

Last update
investigating

We are investigating reports of slower domain name verification for some domains.

Report: "Stuck deployments and database connection issues (multiple regions)"

Last update
investigating

We are experiencing stuck deployments and database connection issues in the following locations: Changhua County, Taiwan (asia-east1) Hong Kong (asia-east2) Tokyo, Japan (asia-northeast1) Osaka, Japan (asia-northeast2) Seoul, South Korea (asia-northeast3) Mumbai, India (asia-south1) Delhi, India (asia-south2) Jurong West, Singapore (asia-southeast1) Sydney, Australia (australia-southeast1)

Report: "Database issues"

Last update
investigating

We are currently investigating reports of 504/long-running SQL queries issues on our platform.

Report: "MyKinsta Support System Unavailable"

Last update
resolved

Our support system is now available. We do apologize for any difficulties you experienced attempting to reach our support team.

monitoring

A fix has been implemented by Intercom and we are monitoring the results.

investigating

Intercom is currently working on this issue: https://www.intercomstatus.com/us-hosting

investigating

This appears to be due to an issue at our support system provider, Intercom. We are currently experiencing intermittent connectivity issues with their systems.

investigating

Our support system is not currently available. We are working to resolve the issue as quickly as possible.

Report: "Mykinsta dashboard issues"

Last update
resolved

Our Engineers have successfully restored full service to our control panel, MyKinsta. If you are still unable to log into MyKinsta please contact our support team by sending an email to support@kinsta.com. We do apologize for any disruptions caused.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating issues with Mykinsta dashboard.

Report: "Mykinsta dashboard issues"

Last update
Investigating

We are currently investigating issues with Mykinsta dashboard.

Report: "Application Performance Monitoring tool (APM) is showing empty data"

Last update
resolved

This issue has been resolved, and the APM is reliably displaying data again. If you are continuing to experience any issues or have any questions however please do not hesitate to reach out to our Support team via live chat in MyKinsta or email at support@kinsta.com.

monitoring

A fix has been implemented at the moment and APM data is being displayed again. We will continue to monitor the service to ensure it's continued stability. If you are continuing to experience any issues or have any questions please do not hesitate to reach out to our Support team via live chat in MyKinsta or email at support@kinsta.com.

investigating

We are still investigating into this matter and will provide updates as soon as we have new information to share.

investigating

We are continuing to investigate into this issue. We will continue to provide updates as they become available. We appreciate your continued patience. If you do have any questions please do not hesitate to reach out to our Support team via live chat in MyKinsta or email at support@kinsta.com.

investigating

We are aware of an issue at the moment where the Application Performance Monitoring tool (APM) is showing empty data within MyKinsta. We are investigating into this matter and will provide updates as soon as we have new information to share. We appreciate your patience while we work towards a solution, and apologize about this disruption. If you do have any questions please do not hesitate to reach out to our Support team via live chat in MyKinsta or email at support@kinsta.com.

Report: "Maintenance in the South Carolina (US), Virginia (US) data centers"

Last update
Scheduled

We will perform server maintenance (kernel updates) in the data centers of these regions:South Carolina (US)Virginia (US)Sites will be unavailable for 10 to 15 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time).We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Eemshaven (NL), Frankfurt (DE), and Madrid (ES) data centers"

Last update
Scheduled

We will perform server maintenance (kernel updates) in the data centers of these regions:Eemshaven (NL)Frankfurt (DE)Madrid (ES)Sites will be unavailable for 10 to 15 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time).We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Los Angeles (US) data center"

Last update
Scheduled

We will perform server maintenance (kernel update) in the Los Angeles (US) data center. Sites will be unavailable for 10 to 15 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time).We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Columbus (US), Virginia (US) data centers"

Last update
Scheduled

We will perform server maintenance (kernel updates) in the data centers of these regions:Columbus (US)Virginia (US)Sites will be unavailable for 10 to 15 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time).We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Belgium (BE), Johannesburg (ZA), Milan (IT), and Warsaw (PL) data centers"

Last update
Scheduled

We will perform server maintenance (kernel updates) in the data centers of these regions:Belgium (BE)Johannesburg (ZA)Milan (IT)Warsaw (PL)Sites will be unavailable for 10 to 15 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time).We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Seoul (KR) data center"

Last update
Scheduled

We will perform server maintenance (load balancer operating system updates) in the Seoul (KR) data center. SSH connections will be unavailable for 50 to 60 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). This maintenance does not affect websites or any services other than SSH.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Las Vegas (US) data center"

Last update
Scheduled

We will perform server maintenance (load balancer operating system updates) in the Las Vegas (US) data center. SSH connections will be unavailable for 50 to 60 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). This maintenance does not affect websites or any services other than SSH.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Dallas (US) data center"

Last update
Scheduled

We will perform server maintenance (load balancer operating system updates) in the Dallas (US) data center. SSH connections will be unavailable for 50 to 60 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). This maintenance does not affect websites or any services other than SSH.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Toronto (CA) and Virginia (US) data centers"

Last update
Scheduled

We will perform server maintenance (load balancer operating system updates) in the data centers of these regions:Toronto (CA)Virginia (US)SSH connections will be unavailable for 50 to 60 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). This maintenance does not affect websites or any services other than SSH.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Eemshaven (NL), Paris (FR), and Zürich (CH) data centers"

Last update
Scheduled

We will perform server maintenance (load balancer operating system updates) in the data centers of these regions:Eemshaven (NL)Paris (FR)Zürich (CH)SSH connections will be unavailable for 50 to 60 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). This maintenance does not affect websites or any services other than SSH.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Hong Kong (HK) data center"

Last update
Scheduled

We will perform server maintenance (load balancer operating system updates) in the Hong Kong (HK) data center. SSH connections will be unavailable for 50 to 60 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). This maintenance does not affect websites or any services other than SSH.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Osaka (JP) data center"

Last update
Scheduled

We will perform server maintenance (load balancer operating system updates) in the Osaka (JP) data center. SSH connections will be unavailable for 50 to 60 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). This maintenance does not affect websites or any services other than SSH.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Melbourne (AU) data center"

Last update
Scheduled

We will perform server maintenance (load balancer operating system updates) in the Melbourne (AU) data center. SSH connections will be unavailable for 50 to 60 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). This maintenance does not affect websites or any services other than SSH.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Los Angeles (US) data center"

Last update
Scheduled

We will perform server maintenance (load balancer operating system updates) in the Los Angeles (US) data center. SSH connections will be unavailable for 50 to 60 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). This maintenance does not affect websites or any services other than SSH.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Columbus (US) and Virginia (US) data centers"

Last update
Scheduled

We will perform server maintenance (load balancer operating system updates) in the data centers of these regions:Columbus (US)Virginia (US)SSH connections will be unavailable for 50 to 60 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). This maintenance does not affect websites or any services other than SSH.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Frankfurt (DE), Madrid (ES), and Warsaw (PL) data centers"

Last update
Scheduled

We will perform server maintenance (load balancer operating system updates) in the data centers of these regions:Frankfurt (DE)Madrid (ES)Warsaw (PL)SSH connections will be unavailable for 50 to 60 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). This maintenance does not affect websites or any services other than SSH.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Experiencing Issues with GitHub API Requests and GitHub Pull Requests"

Last update
resolved

This incident has been resolved.

identified

There are signs of recovery as per GitHub status page: https://www.githubstatus.com/incidents/7lbnm9mg6549

investigating

As reported on GitHub status page, there's an issue with API and Pull requests which is also affecting our Application hosting where connected repos are from GitHub. GitHub Status page: https://www.githubstatus.com/incidents/7lbnm9mg6549

Report: "Experiencing Issues with GitHub API Requests and GitHub Pull Requests"

Last update
Investigating

As reported on GitHub status page, there's an issue with API and Pull requests which is also affecting our Application hosting where connected repos are from GitHub. GitHub Status page: https://www.githubstatus.com/incidents/7lbnm9mg6549

Report: "Maintenance in the Oregon (US) data center"

Last update
Scheduled

We will perform server maintenance (load balancer operating system updates) in the Oregon (US) data center. SSH connections will be unavailable for 50 to 60 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). This maintenance does not affect websites or any services other than SSH.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Montréal (CA), Santiago (CL), South Carolina (US), and Toronto (CA) data centers"

Last update
Scheduled

We will perform server maintenance (load balancer operating system updates) in the data centers of these regions:Montréal (CA)Santiago (CL)South Carolina (US)Toronto (CA)SSH connections will be unavailable for 50 to 60 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). This maintenance does not affect websites or any services other than SSH.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Belgium (BE), Dammam (SA), Finland (FI), Johannesburg (ZA), Milan (IT), Tel Aviv (IL), and Warsaw (PL) data centers"

Last update
Scheduled

We will perform server maintenance (load balancer operating system updates) in the data centers of these regions:Belgium (BE)Dammam (SA)Finland (FI)Johannesburg (ZA)Milan (IT)Tel Aviv (IL)Warsaw (PL)SSH connections will be unavailable for 50 to 60 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). This maintenance does not affect websites or any services other than SSH.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SSL certificate issuance delays"

Last update
resolved

This incident has been resolved at Cloudflare.

identified

Cloudflare is continuing to work on the issue and is awaiting further development from Google Trust Services.

identified

Cloudflare is continuing to work on a resolution to this with their certificate authority.

identified

Cloudflare is reporting an issue that is causing SSL certificate issuing delays; this may affect some SSL certificate issuances and renewals inside MyKinsta: https://www.cloudflarestatus.com/incidents/9gqprm9s0vn8

Report: "MyKinsta Support System Unavailable"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented by our upstream service provider Intercom and may take some time before their system fully recovers: https://www.intercomstatus.com/us-hosting/incidents/01JSPDFV117N6Z8VPG2W98BMBQ

investigating

Our support system is currently experiencing delays in responses. Our upstream service provider Intercom is experiencing issues: https://www.intercomstatus.com/us-hosting

Report: "MyKinsta Support System Unavailable"

Last update
resolved

Our support system has continued to remain stable. The issue has been resolved at this time. We do apologize again for any difficulties you experienced attempting to reach our support team.

monitoring

Our support system is now available. We are continuing to monitor the service to ensure ongoing stability. We do apologize for any difficulties you experienced attempting to reach our support team.

investigating

Our support system is not currently available. We are working to resolve the issue as quickly as possible.

Report: "MyKinsta Support System Unavailable"

Last update
Investigating

Our support system is not currently available. We are working to resolve the issue as quickly as possible.

Report: "SSL certificate issuance delays"

Last update
Identified

Cloudflare is reporting an issue that is causing SSL certificate issuing delays; this may affect some SSL certificate issuances and renewals inside MyKinsta: https://www.cloudflarestatus.com/incidents/9gqprm9s0vn8

Report: "The submission form for expedited site migration is failing to submit."

Last update
resolved

Our Engineers have now resolved the issue. We apologise for any disruptions experienced while trying to submit a site migration and thank you for your patience through this.

investigating

We are investigating this issue. While we work on resolving the issue, please contact our Support team for a workaround. We apologize for the inconvenience.

Report: "The submission form for expedited site migration is failing to submit."

Last update
Investigating

We are investigating this issue. While we work on resolving the issue, please contact our Support team for a workaround. We apologize for the inconvenience.

Report: "Application Performance Monitoring tool (APM) is showing empty data"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented at the moment and APM data is being displayed again. We will continue to monitor the service to ensure it's continued stability. If you are continuing to experience any issues or have any questions please do not hesitate to reach out to our Support team via live chat in MyKinsta or email at support@kinsta.com.

investigating

We are aware of an issue at the moment where the Application Performance Monitoring tool (APM) is showing empty data within MyKinsta. We are investigating into this matter and will provide updates as soon as we have new information to share. We appreciate your patience while we work towards a solution, and apologize about this disruption. If you do have any questions please do not hesitate to reach out to our Support team via live chat in MyKinsta or email at support@kinsta.com.

Report: "Application Performance Monitoring tool (APM) is showing empty data"

Last update
Investigating

We are aware of an issue at the moment where the Application Performance Monitoring tool (APM) is showing empty data within MyKinsta. We are investigating into this matter and will provide updates as soon as we have new information to share. We appreciate your patience while we work towards a solution, and apologize about this disruption. If you do have any questions please do not hesitate to reach out to our Support team via live chat in MyKinsta or email at support@kinsta.com.

Report: "Mykinsta maintenance"

Last update
Scheduled

We will be performing Mykinsta maintenance for NGINX upgrades. Mykinsta platform will be unavailable at this time and the estimated downtime is up to 2 hours. During this time, if needed, you can contact our Support team via email at support@kinsta.com

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Dammam (SA), Finland (FI), and Tel Aviv (IL) data centers"

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance this week (the second and final stage of a platform-wide operating system update) in the data centers of these regions:Dammam (SA)Finland (FI)Tel Aviv (IL)Individual sites will be unavailable for approximately 30 minutes at one point during the week during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30 minutes is a long outage, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Maintenance in the Delhi (IN) and Mumbai (IN) data centers"

Last update
Scheduled

We will perform server maintenance this week (the second and final stage of a platform-wide operating system update) in the data centers of these regions:Delhi (IN)Mumbai (IN)Individual sites will be unavailable for approximately 30 minutes at one point during the week during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30 minutes is a long outage, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Hong Kong (HK), Singapore (SG), and Taiwan (TW) data centers"

Last update
Scheduled

We will perform server maintenance this week (the second and final stage of a platform-wide operating system update) in the data centers of these regions:Hong Kong (HK)Singapore (SG)Taiwan (TW)Individual sites will be unavailable for approximately 30 minutes at one point during the week during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30 minutes is a long outage, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Osaka (JP), Seoul (KR), and Tokyo (JP) data centers"

Last update
Scheduled

We will perform server maintenance this week (the second and final stage of a platform-wide operating system update) in the data centers of these regions:Osaka (JP)Seoul (KR)Tokyo (JP)Individual sites will be unavailable for approximately 30 minutes at one point during the week during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30 minutes is a long outage, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Dallas (US) and Iowa (US) data centers"

Last update
Scheduled

We will perform server maintenance this week (the second and final stage of a platform-wide operating system update) in the data centers of these regions:Dallas (US)Iowa (US)Individual sites will be unavailable for approximately 30 minutes at one point during the week during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30 minutes is a long outage, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Columbus (US), Montréal (CA), Santiago (CL), South Carolina (US), Toronto (CA), and Virginia (US) data centers"

Last update
Scheduled

We will perform server maintenance this week (the second and final stage of a platform-wide operating system update) in the data centers of these regions:Columbus (US)Montréal (CA)Santiago (CL)South Carolina (US)Toronto (CA)Virginia (US)Individual sites will be unavailable for approximately 30 minutes at one point during the week during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30 minutes is a long outage, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the São Paulo (BR) data center"

Last update
Scheduled

We will perform server maintenance this week in the São Paulo (BR) data center. This is the second (and final) stage of a platform-wide operating system update.Individual sites will be unavailable for approximately 30 minutes at one point during the week during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30 minutes is a long outage, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Maintenance in the Belgium (BE), Eemshaven (NL), Frankfurt (DE), Johannesburg (ZA), Madrid (ES), Milan (IT), Paris (FR), Warsaw (PL), and Zürich (CH) data centers"

Last update
Scheduled

We will perform server maintenance this week (the second and final stage of a platform-wide operating system update) in the data centers of these regions:Belgium (BE)Eemshaven (NL)Frankfurt (DE)Johannesburg (ZA)Madrid (ES)Milan (IT)Paris (FR)Warsaw (PL)Zürich (CH)Individual sites will be unavailable for approximately 30 minutes at one point during the week during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30 minutes is a long outage, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "MyKinsta Support System Undergoing Maintenance"

Last update
resolved

This incident has been resolved.

investigating

Intercom will conduct emergency maintenance from 03:00 to 04:00 UTC on April 4, 2025. During this time, certain features of Kinsta's Support system may be degraded or unavailable. For more information, you can visit the status page posted by our chat provider, Intercom https://www.intercomstatus.com/us-hosting/incidents/01JQXN0KS04PAEZRND76070G02. We apologize for any inconvenience this may cause.

Report: "MyKinsta Support System Undergoing Maintenance"

Last update
Investigating

Intercom will conduct emergency maintenance from 03:00 to 04:00 UTC on April 4, 2025. During this time, certain features of Kinsta's Support system may be degraded or unavailable. For more information, you can visit the status page posted by our chat provider, Intercom https://www.intercomstatus.com/us-hosting/incidents/01JQXN0KS04PAEZRND76070G02.We apologize for any inconvenience this may cause.

Report: "MyKinsta Support System Undergoing Mainteanace"

Last update
Investigating

Intercom will conduct emergency maintenance from 03:00 to 04:00 UTC on April 4, 2025. During this time, certain features of Kinsta's Support system may be degraded or unavailable. For more information, you can visit the status page posted by our chat provider, Intercom https://www.intercomstatus.com/us-hosting/incidents/01JQXN0KS04PAEZRND76070G02.We apologize for any inconvenience this may cause.

Report: "Maintenance in the South Carolina (US) data center"

Last update
Scheduled

We will perform server maintenance (operating system update) in the South Carolina (US) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Kinsta Automatic Update feature disabled"

Last update
resolved

The Kinsta Automatic Update feature was confirmed to work properly. If you experience any issues, feel free to contact our Support team via chat or support@kinsta.com.

monitoring

The Kinsta Automatic Update feature is now running and we are monitoring it.

investigating

The Kinsta Automatic Update feature for plugins and themes is disabled in MyKinsta. We are investigating an issue with the feature and will continue to work on a fix. We will provide updates as they become available. Thank you for understanding!

Report: "Maintenance in the Mumbai (IN) data center"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance (operating system update) in the Mumbai (IN) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Maintenance in the Hong Kong (HK) and Taiwan (TW) data centers"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance (operating system update) in the data centers of these regions:Hong Kong (HK)Taiwan (TW)Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Maintenance in the Tokyo (JP) data center"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance (operating system update) in the Tokyo (JP) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Maintenance in the Iowa (US) data center"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance (operating system update) in the Iowa (US) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Maintenance in the Virginia (US) data center"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance (operating system update) in the Virginia (US) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Maintenance in the London (UK) data center"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance (operating system update) in the London (UK) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Maintenance in the Belgium (BE), Eemshaven (NL), Frankfurt (DE), and Zürich (CH) data centers"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance (operating system update) in the data centers of these regions:Belgium (BE)Eemshaven (NL)Frankfurt (DE)Zürich (CH)Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Service disruption for Application Hosting"

Last update
resolved

This incident has been resolved.

monitoring

This should now be fully resolved across all datacenters, and we are monitoring the results.

investigating

Further investigation has revealed another issue impacting application deployments at both europe-west4 and europe-west1 datacenters. We are currently working on resolving this issue as well.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We identified the issue and are working on the solution.

investigating

Our Engineers are investigating reports of a service disruption affecting application deployments in the Eemshaven (NL) data center. We are working to restore service to affected sites as quickly as possible.

Report: "Service disruption for Application Hosting"

Last update
Resolved

This incident has been resolved.

Monitoring

This should now be fully resolved across all datacenters, and we are monitoring the results.

Investigating

Further investigation has revealed another issue impacting application deployments at both europe-west4 and europe-west1 datacenters. We are currently working on resolving this issue as well.

Monitoring

A fix has been implemented and we are monitoring the results.

Identified

We identified the issue and are working on the solution.

Investigating

Our Engineers are investigating reports of a service disruption affecting application deployments in the Eemshaven (NL) data center. We are working to restore service to affected sites as quickly as possible.

Report: "Kinsta Automatic Update feature disabled"

Last update
Monitoring

The Kinsta Automatic Update feature is now running and we are monitoring it.

Investigating

The Kinsta Automatic Update feature for plugins and themes is disabled in MyKinsta. We are investigating an issue with the feature and will continue to work on a fix. We will provide updates as they become available. Thank you for understanding!

Report: "MyKinsta - Degraded performance"

Last update
resolved

Our Engineers have successfully restored full service to our control panel, MyKinsta. If you are continuing to experience any issues with MyKinsta please contact our support team by contacting us via live chat, or by sending an email to support@kinsta.com. We do apologize for this disruption to your business.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We received reports of certain pages not loading within the MyKinsta dashboard, such as the WordPress site list and its sub pages. There are also reports of certain MyKinsta actions not being performed. We are currently investigating and will provide updates once they become available. Thanks for your understanding

Report: "MyKinsta - Degraded performance"

Last update
Resolved

Our Engineers have successfully restored full service to our control panel, MyKinsta. If you are continuing to experience any issues with MyKinsta please contact our support team by contacting us via live chat, or by sending an email to support@kinsta.com. We do apologize for this disruption to your business.

Monitoring

A fix has been implemented and we are monitoring the results.

Identified

The issue has been identified and a fix is being implemented.

Investigating

We received reports of certain pages not loading within the MyKinsta dashboard, such as the WordPress site list and its sub pages. There are also reports of certain MyKinsta actions not being performed. We are currently investigating and will provide updates once they become available. Thanks for your understanding

Report: "Maintenance in the Delhi (IN) data center"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance (operating system update) in the Delhi (IN) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Maintenance in the Jakarta (ID) data center"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance (operating system update) in the Jakarta (ID) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Maintenance in the Singapore (SG) data center"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance (operating system update) in the Singapore (SG) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Maintenance in the Melbourne (AU) and Sydney (AU) data centers"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance (operating system update) in the following data centers:Melbourne (AU)Sydney (AU)Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Maintenance in the Las Vegas (US), Los Angeles (US), and Oregon (US) data centers"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance (operating system update) in the following data centers:Las Vegas (US)Los Angeles (US)Oregon (US)Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Maintenance in the Columbus (US) data center"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance (operating system update) in the Columbus (US) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Maintenance in the Milan (IT) and Paris (FR) data centers"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance (operating system update) in the following data centers:Milan (IT)Paris (FR)Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Maintenance in the Finland (FI) data center"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance (operating system update) in the Finland (FI) data center. Sites may be unavailable for 30-50 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-50 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Kinsta Automatic Update feature disabled"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

The Kinsta Automatic Update feature for plugins and themes is disabled in MyKinsta. We are investigating a performance issue with the feature and will continue to work on a fix. Will provide updates as they become available. Thank you for understanding!

Report: "Maintenance in the Toronto (CA) data center"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance (operating system update) in the Toronto (CA) data center. STAGING sites may be unavailable for 30-40 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-40 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.This maintenance only affects staging sites.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Maintenance in the Salt Lake City (US) data center"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We will perform server maintenance (operating system update) in the Salt Lake City (US) data center. STAGING sites may be unavailable for 30-40 minutes during the daily maintenance window (between 2 a.m. and 5 a.m. local time). We understand that 30-40 minutes is a long window, but since this is an operating system update, we are stopping site containers during the update to prevent data loss in the event of an update failure.This maintenance only affects staging sites.We don't expect any issues as a result of the maintenance, but please let our support team know if your sites experience anything unexpected after maintenance is complete.

Report: "Service disruption at the Singapore (SG) data center"

Last update
resolved

This incident has been resolved.

identified

We believe that we have identified the issue and are currently working on resolving this.

investigating

Our Engineers are investigating reports of a service disruption affecting sites in the Singapore (SG) data center. We are working to restore service to affected sites as quickly as possible.

Report: "Service disruption at the Singapore (SG) data center"

Last update
Resolved

This incident has been resolved.

Identified

We believe that we have identified the issue and are currently working on resolving this.

Investigating

Our Engineers are investigating reports of a service disruption affecting sites in the Singapore (SG) data center. We are working to restore service to affected sites as quickly as possible.

Report: "MyKinsta - Slower performance."

Last update
resolved

Our Engineers have successfully restored full service to our control panel, MyKinsta. If you are still unable to log into MyKinsta please contact our support team by sending an email to support@kinsta.com. We do apologize for this disruption to your business.

monitoring

Our Engineers are continuing to monitor for any further issues.

monitoring

There were reports with high loads on our MyKinsta database causing slower performance or stuck operations. A temporary fix is already in place and we are currently working on a long term solution.

Report: "Service disruption at the Toronto (CA) data center"

Last update
resolved

This incident has been resolved.

investigating

Our Engineers are investigating reports of a service disruption affecting sites in the Toronto (CA) data center. We are working to restore service to affected sites as quickly as possible.

Report: "MyKinsta Support System Delays"

Last update
resolved

This has been resolved.

monitoring

Intercom has implemented a fix and we are monitoring the results.

identified

Intercom has implemented fixes on their end but it may take some time before their system fully recovers: https://www.intercomstatus.com/us-hosting/incidents/01JMYRRMX105KTNA6JHRW2NECV

identified

The issue has been identified as being with our upstream service provider, Intercom: https://www.intercomstatus.com/us-hosting

investigating

Our support system is currently experiencing delays in responses. Our upstream service provider Intercom is experiencing issues: https://www.intercomstatus.com/us-hosting

Report: "Service disruption at the Iowa (US Central) data center"

Last update
resolved

This has been resolved.

monitoring

This has been resolved now; please contact us if you are experiencing any other issues.

identified

The issue has been identified and a fix is being implemented.

investigating

Our Engineers are investigating reports of a service disruption affecting sites in the Iowa (US Central) data center. We are working to restore service to affected sites as quickly as possible.

Report: "MyKinsta Support System Unavailable"

Last update
resolved

This incident has been resolved.

monitoring

Intercom notes that this should be resolved now, so our support system should now be back to full normal operation. We will continue monitoring for further issues.

identified

The issue has been identified as coming from our chat provider, Intercom: https://www.intercomstatus.com/us-hosting/incidents/01JMWF584JSMMKQNX58F20RD87 We are still seeing some performance issues but the support system should once again be available. We are awaiting confirmation of a resolution from Intercom.

investigating

Our support system is not currently available. We are working to resolve the issue as quickly as possible.

Report: "Kinsta Support System performance"

Last update
resolved

This has been resolved.

monitoring

We experienced an issue with our chat provider, Intercom. They appear to have resolved the issue and our support system should now be responding as expected: https://www.intercomstatus.com/us-hosting/incidents/01JMFDSMAY03REZ81VPQPPCFNC#01JMFDSMAYN7CM6XHHR709ZTG2

investigating

Our support system is currently experience degraded performance and we are investigating.

Report: "Service disruption at the Belgium (BE) data center – Application Hosting"

Last update
resolved

Our Engineers have successfully restored full service to all affected applications in the Belgium (BE) data center. If you are still seeing issues with your application, please contact our Support team. Thank you for your patience and we do apologize for any disruption to your business.

monitoring

Our Engineers have implemented a fix and are monitoring the results.

investigating

Our Engineers have identified the issue and are working on a solution.

investigating

Our Engineers are investigating reports of a service disruption affecting application analytics and hibernation in the Belgium (BE) data center. We are working to restore service to affected sites as quickly as possible.

Report: "MyKinsta analytics system service disruption"

Last update
resolved

This has been resolved.

identified

Our Engineers are continuing to work towards a solution to restore full performance to the analytics system. We appreciate your continued patience and understanding as our team resolves this issue.

identified

Our team is continuing to make progress on restoring full functionality and performance of our analytics system. We are working to restore normal service as soon as possible. If you do have any questions please do not hesitate to reach out to our Support team via live chat in MyKinsta, or by emailing support@kinsta.com. We appreciate your patience and understanding.

identified

Our Engineers are continuing to investigate and work towards a solution regarding this issue. We are working to restore normal functionality to our analytics system as quickly as possible. If you do have any questions please do not hesitate to reach out to our Support team via live chat in MyKinsta, or by emailing support@kinsta.com. We appreciate your patience and understanding.

identified

Our Engineers are investigating reports of performance issues with the analytics data reported in MyKinsta. This issue may cause a delay in the analytics data reported. We are working restore normal functionality to our analytics system as quickly as possible. If you do have any questions please do not hesitate to reach out to our Support team via live chat in MyKinsta, or by emailing support@kinsta.com.

Report: "Service disruption at the Iowa (US Central) data center"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue

investigating

Our Engineers are investigating reports of a service disruption affecting sites in the Iowa (US Central) data center. We are working to restore service to affected sites as quickly as possible.

Report: "Kinsta API timing out"

Last update
resolved

This incident has been resolved.

investigating

We continue to investigate this issue and sincerely apologize for any inconvenience it may have caused.

investigating

We are still looking into this issue.

investigating

We are continuing to investigate this issue.

investigating

The Kinsta API is currently timing out on requests and we are investigating the cause.

Report: "Email deliverability issue with Kinsta's transactional email service (MailChannels)"

Last update
resolved

MailChannels has indicated the issue is resolved at this time. If you do experience any email deliverability issues however please do not hesitate to reach out to our Support team via MyKinsta or at support@kinsta.com.

investigating

MailChannels is currently experiencing higher than usual connection latency, which may affect email delivery services, as noted on their status page - https://status.mailchannels.net/incidents/5vf3bxd6dt8s. We are closely monitoring this incident.

Report: "Email deliverability issue with Kinsta's transactional email service (MailChannels)"

Last update
resolved

This incident has been resolved.

monitoring

The service is stable. All messages that were queued in MailChannels systems have been delivered.

monitoring

The email deliverability latency is resolving. We are continuing to monitor this incident. Thank you for your patience.

investigating

MailChannels is currently experiencing higher than usual connection latency, which may affect email delivery services, as noted on their status page - https://status.mailchannels.net/incidents/xyj11g989swn. We are closely monitoring this incident.

Report: "Mykinsta - Issues with APM (Application Performance Monitoring) tool"

Last update
resolved

This has been resolved.

monitoring

This should be resolved and we are monitoring the results.

identified

The fix is in place and the APM tool is continuing to catch up with displaying data.

identified

The issue has been identified and a fix has been implemented, the APM data should be showing now with some delay, while the system catches up.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating an issue with Mykinsta APM not showing data after being enabled.

Report: "MyKinsta service disruption"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

Our Engineers are investigating reports of performance issues with our control panel, MyKinsta. We are working on restoring normal service to MyKinsta as quickly as possible.

Report: "False downtime reports from UptimeRobot and some other external monitoring services"

Last update
resolved

The issue has been resolved.

monitoring

Our system administrators have implemented a fix and the issue should now be resolved. We're monitoring the situation.

investigating

We received reports that UptimeRobot and some other external monitoring services are reporting there's a downtime on certain sites. These were false reports and the sites are up, but we are looking into the issue to see why are these false reports happening.

Report: "Chat Support system issues"

Last update
resolved

The issue has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are currently experiencing an issue with our chat system so our responses might be delayed.

Report: "Emergency maintenance: Issues with one of the servers in Eemshaven (NL)"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating the issue with one of our servers in Eemshaven (NL) region. Our engineers are working on restoring full functionality to the server. Some sites might be down during this process.

Report: "MyKinsta's chat system is experiencing degraded performance."

Last update
resolved

After monitoring the situation, we can confirm that our support system is fully available. We do apologize for any difficulties you experienced attempting to reach our support team.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Intercom, the chat system we use, has acknowledged this issue on its status page: https://www.intercomstatus.com/us-hosting. We are actively monitoring the situation and will provide updates as soon as they become available. We apologize for any inconvenience this may cause.

investigating

We are experiencing issues viewing chats through MyKinsta. We are currently investigating this issue.

Report: "Chat Support system issues"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

The issue is still being investigated by Intercom. They are reporting full outage and are working on it. Their status page: https://www.intercomstatus.com/us-hosting/incidents/01JAQ7XGHYDQNDF9C8R449WT1A

investigating

We are currently investigating an issue with our Chat Support system. Messages might be delayed or not delivered.

Report: "Kinsta's Affiliate system is experiencing degraded performance"

Last update
resolved

This issue has been successfully resolved. Should you encounter any further challenges with Kinsta's Affiliate system, please reach out to our affiliates team at affiliates@kinsta.com or complete the contact form at https://kinsta.com/contact-us/. Thank you.

identified

The issue has been identified and a fix is being implemented. We are still monitoring the data and will post updates once the issue is completely resolved.

investigating

We are actively investigating this issue and will continue to share updates when they become available. Thank you for your continued patience.

investigating

We are continuing to investigate into this issue and will post updates as we make progress. We appreciate your patience as our team works towards a solution.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate into this issue and will post updates as we make progress. We appreciate your patience as our team works towards a solution.

investigating

We are still investigating this issue and will post updates as we make progress.

investigating

We are continuing to investigate this issue.

investigating

Our affiliate system is currently experiencing delays in updating commission data. We are actively investigating this issue.

Report: "MailChannels delivery delays"

Last update
resolved

This incident has been resolved. https://status.mailchannels.net/incidents/ycg80nx661jw

identified

Our mail relay provider, MailChannels, has reported delays with deliveries in some cases. This may impact delivery of some transactional email. We are monitoring their status currently: https://status.mailchannels.net/incidents/ycg80nx661jw

Report: "Email deliverability issue with Kinsta's transactional email service (MailChannels)"

Last update
resolved

This incident has been resolved. https://status.mailchannels.net/incidents/4qz7d765rqzn

identified

Our partner email service provider for transactional emails (MailChannels) is experiencing email deliverability issues with Microsoft destinations such as hotmail.com, outlook.com, msn.com, and live.com. https://status.mailchannels.net/incidents/4qz7d765rqzn. We are actively monitoring this problem and will provide updates as soon as they become available.

Report: "MyKinsta service disruption"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Our Engineers are investigating reports of performance issues with our control panel, MyKinsta. We are working on restoring normal service to MyKinsta as quickly as possible.

Report: "Plugin updates failing"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating reports of a small number of sites that are not able to run plugin updates. We will provide updates as they become available.

Report: "Issues with the Support Chat System"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating issues with our chat systems. The responses might be delayed or not delivered. We will post updates as we make progress.

Report: "Site creation failures in MyKinsta"

Last update
resolved

We've received no further reports; this is resolved.

monitoring

Cloudflare has implemented a fix and we are currently monitoring the results: https://www.cloudflarestatus.com/incidents/ckg67qmbgvq7

identified

The Cloudflare timeouts continue to have an impact on site creations, clones, and environment pushes: https://www.cloudflarestatus.com/incidents/ckg67qmbgvq7 We are continuing to work with them on a fix.

identified

We have implemented a partial mitigation for the timeout issues we're experiencing due to Cloudflare's outage, so many operations should succeed now, however this is not fully resolved due to the Cloudflare outage: https://www.cloudflarestatus.com/incidents/ckg67qmbgvq7

identified

We are continuing to work on a fix for this issue. Pushes between environments are also affected.

identified

We've currently identified a Cloudflare API issue that is impacting our ability to create new sites in MyKinsta. This may also affect staging creations, pushing between environments, and some restores. We're working with them to try and resolve this; the Cloudflare status page for this issue is here: https://www.cloudflarestatus.com/incidents/ckg67qmbgvq7

Report: "Partial outage in Eemshaven datacenter"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We believe we have identified the issue and are implementing a fix.

investigating

A small subset of sites in the Eemshaven datacenter cannot be reached. We are currently working to identify the issue.

Report: "MyKinsta disruption"

Last update
resolved

Our Engineers have successfully restored full service to our control panel, MyKinsta. If you are still unable to log into MyKinsta, please contact our Support team by emailing support@kinsta.com. We apologize for any disruptions.

monitoring

We have implemented a fix and we are monitoring the results.

investigating

Our Engineers are investigating reports of issues with creating new site installs within our control panel, MyKinsta. We are working on restoring normal service to MyKinsta as quickly as possible.

Report: "Service disruption at the London (UK) data center"

Last update
resolved

Full service has been restored to all affected sites in the London (UK) data center. If you are still seeing issues with your website, please contact our Support team. Thank you for your patience and we do apologize for any disruption to your business.

identified

While everything has been operational during our monitoring, our Engineers will continue to monitor the situation further.

identified

Our Engineers have identified this as an upstream issue at Google Cloud Platform. GCP have updated their status page to reflect this: https://status.cloud.google.com/incidents/ETJGhvY9Xaktw7tgi8dF#guoaCiLrsny92g8eoeyR We will continue to monitor the situation and provide updates as they become available.

identified

Our Engineers have identified that this appears to be related to a widespread issue throughout the UK, affecting major services such as Google and YouTube. While we are now seeing that sites are responding, we are continuing to investigate and monitor the situation, and will provide further updates as they become available.

investigating

Our Engineers are investigating reports of a service disruption affecting sites in the London (UK) data center. We are working to restore service to affected sites as quickly as possible.

Report: "Issues loading domains "Domain configuration pending" page"

Last update
resolved

After continuing to monitor the situation, we can confirm that the issue is fully resolved. Thank you for your patience, and we apologise for any disruptions caused.

monitoring

We are continuing to monitor for any further issues. Thank you for your patience.

monitoring

A fix has been implemented, and we are monitoring the results for now. Domains are loading successfully, and the site creation action and any related domain actions are working again.

investigating

As we continue to mitigate this issue on our end. At this moment, new site creations and any domain-related actions are known to fail. We are continuing to work to resolve this. Thank you for your patience.

investigating

This seems to affect more than only kinsta.cloud domains as we receive further reports that some of the custom domains are affected by this issue as well. We are continuing to investigate this from our end.

investigating

We received reports of issues with our kinsta.cloud domain, which is used for domain verification and pointing. Users are seeing the "Domain configuration pending" page. We are currently investigating this issue on our end.

Report: "Issue with loading Kinsta APM tool data"

Last update
resolved

Our APM tool has remained operational, so we will mark this incident resolved. We apologise for any disruptions caused while attempting to use the tool.

monitoring

Kinsta APM data is now being displayed successfully and we will continue to monitor this closely.

investigating

We received reports of Kinsta APM tool not displaying data, we are currently investigating this.

Report: "Issue with loading Kinsta APM tool data"

Last update
resolved

The issue with the Kinsta APM tool not displaying data has been resolved. All services are now operating normally.

investigating

Our investigation into this issue is still ongoing.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We received reports of Kinsta APM tool not displaying data, we are currently investigating this.

Report: "MyKinsta Support System Unavailable"

Last update
resolved

This incident has been resolved.

monitoring

Intercom has implemented a fix and we are monitoring the results.

identified

We are continuing to see some additional delays, and Intercom is investigating: https://www.intercomstatus.com/us-hosting/incidents/01J3QQ55WT8MGMCGT77X2DZBTX

monitoring

This appears to be due to some delays at our chat system provider, Intercom. The delays appear to be resolved, and we are monitoring currently.

investigating

Our support system is currently experiencing delays. We are investigating to find the cause.

Report: "MyKinsta service disruption"

Last update
resolved

This issue has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Our Engineers are investigating reports of performance issues with our control panel, MyKinsta. We are working on restoring normal service to MyKinsta as quickly as possible.

Report: "Domain Verification issues in MyKinsta"

Last update
resolved

The issue with SSL provision has been resolved! Cloudflare also has updated their status as "Resolved". If you're still experiencing any issues with it, please reach out to our support team for further assistance!

identified

Our third-party service provider, Cloudflare, has updated their status https://www.cloudflarestatus.com/incidents/5vr2mkfstysj , and mentioned that a fix has been implemented and they are monitoring the results. We will be monitoring this too from our end now.

identified

The issue with SSL provision is still ongoing. Our third-party service provider, Cloudflare, is actively working on implementing a fix to resolve the problem.

identified

The issue has been identified, and a fix is being implemented by our third-party service provider, Cloudflare, to address an ongoing issue with SSL provision on their end. Related issues can be found here: https://www.cloudflarestatus.com/incidents/5vr2mkfstysj

investigating

We are currently investigating an issue where customers' newly added domains are having problems with domain verification and SSL renewal for expired existing domains.