Historical record of incidents for Kickstarter
Report: "Site temporarily unavailable"
Last updateAll-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.
A fix has been implemented and we're standing by to make sure everything runs smoothly.
We've discovered what's causing this issue and we're working on a fix. Thanks for your patience!
Report: "Site temporarily unavailable"
Last updateA fix has been implemented and we're standing by to make sure everything runs smoothly.
We've discovered what's causing this issue and we're working on a fix. Thanks for your patience!
Report: "Some backers have not received a pledge manager when it launched"
Last updateAll-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.
A fix has been implemented and we're standing by to make sure everything runs smoothly.
We're working to resolve this issue as quickly as possible. Apologies for any inconvenience!
Report: "Some backers have not received a pledge manager when it launched"
Last updateWe're working to resolve this issue as quickly as possible. Apologies for any inconvenience!
Report: "Issue with Pledge Manager reward configuration"
Last updateThe underlying issue with Pledge Manager configuration has been addressed and submission review is resuming as normal. Thanks for your patience!
We've addressed the immediate issue for creators and backers and expect to resolve it completely during normal working hours.
Projects submitting Pledge Managers for review may be delayed while we investigate this issue. We're working to resolve this issue as quickly as possible. Apologies for any inconvenience!
Report: "3D-secure payment authorization stalling for some German credit card issuers"
Last updateAll-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.
This issue has been resolved, and we're keeping an eye on site performance to make sure everything is working smoothly. Please stay tuned for the all-clear.
We're working with our payments provider to diagnose the issue. Thanks for your patience!
Report: "3D-secure payment authorization stalling for some German credit card issuers"
Last updateWe're working with our payments provider to diagnose the issue. Thanks for your patience!
Report: "Issue with Pledge Manager reward configuration"
Last updateProjects submitting Pledge Managers for review may be delayed while we investigate this issue.We're working to resolve this issue as quickly as possible. Apologies for any inconvenience!
Report: "403 Errors for Instagram Links on iOS In-App Browser"
Last updateAll-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.
A fix has been implemented and we're standing by to make sure everything runs smoothly.
We're working to resolve this issue as quickly as possible. Apologies for any inconvenience!
Report: "403 Errors for Instagram Links on iOS In-App Browser"
Last updateWe're working to resolve this issue as quickly as possible. Apologies for any inconvenience!
Report: "Degraded performance on Kickstarter.com"
Last updateAll-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.
A fix has been implemented and we're standing by to make sure everything runs smoothly.
We're investigating elevated error rates and slow site performance. Thanks for your patience while we look into this!
Report: "Degraded performance on Kickstarter.com"
Last updateAll-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.
A fix has been implemented and we're standing by to make sure everything runs smoothly.
We're investigating elevated error rates and slow site performance. Thanks for your patience while we look into this!
Report: "Projects not updating in search"
Last updateAll-clear. Thanks for your patience!
This issue has been resolved, and we're keeping an eye on site performance to make sure everything is working smoothly. Please stay tuned for the all-clear.
We've identified the cause of this issue and are working to release a fix as soon as possible. Thanks for your patience!
Report: "Projects not updating in search"
Last updateAll-clear. Thanks for your patience!
This issue has been resolved, and we're keeping an eye on site performance to make sure everything is working smoothly. Please stay tuned for the all-clear.
We've identified the cause of this issue and are working to release a fix as soon as possible. Thanks for your patience!
Report: "Some users are seeing errors when pledging."
Last updateAll-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.
A fix has been implemented and we're standing by to make sure everything runs smoothly.
We're working to resolve this issue as quickly as possible. Apologies for any inconvenience!
Report: "Some creators having trouble launching projects."
Last updateAll-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.
We've discovered what's causing this issue and we're working on a fix. Thanks for your patience! The issue should be resolved for most creators but for some creators who attempted to verify their project information with Stripe between March 5 through March 10 may still be experiencing challenges. We are currently working on addressing these affected accounts
We've discovered what's causing this issue and we're working on a fix. Thanks for your patience! The issue should be resolved for most creators but for some creators who attempted to verify their project information with Stripe between March 5 through March 10 may still be experiencing challenges. We are currently working on addressing these affected accounts.
We've discovered what's causing this issue and we're working on a fix. Thanks for your patience!
We're working to resolve this issue as quickly as possible. Apologies for any inconvenience!
Report: "Duplicated emails and issues uploading photos"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating reports of backers receiving duplicated emails as well as creators having issues uploading photos. Thanks for your patience while we look into this!
Report: "Slow Site Performance"
Last updateAll-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.
A fix has been implemented and we're standing by to make sure everything runs smoothly.
We're investigating elevated error rates and slow site performance. Thanks for your patience while we look into this!
Report: "Some backer surveys showing incorrect number of questions"
Last updateAll-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.
A fix has been implemented and we're standing by to make sure everything runs smoothly. We'll be reaching out to affected customers about next steps.
A bug is causing some backer surveys to not display all appropriate questions when multiple quantity of a reward or add-on were selected. We've discovered what's causing this issue and we're working on a fix. Thanks for your patience!
Report: "Delay in project email sends"
Last updateThis incident has been resolved, and any emails delayed during the affected window have been delivered.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently observing delays in the delivery emails from creators to backers about project updates. We are investigating the issue, and have a lead on a fix.
Report: "Reward images not rendering"
Last updateThis incident has been resolved.
Issue has been identified, a fix has been implemented but users may still experience cached images.
We are currently investigating this issue.
Report: "Images loading intermittently"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The root cause was identified and a fix is being implemented.
We are currently investigating the issue.
Report: "Some emails not getting sent"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Thanks for your patience while we look into this!
Report: "Degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Intermittent issues across the site"
Last updateAll-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "A partial outage on Kickstarter.com"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Radio buttons broken across creator experiences."
Last updateAll-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.
A fix has been implemented and we're standing by to make sure everything runs smoothly.
The issue has been identified and a fix is being implemented.
We've identified an issue with radio buttons across various creator experiences. Thanks for your patience while we look into this!
Report: "Degraded search performance"
Last updateThis incident has been resolved.
Search performance has returned to normal. We will continue to monitor.
Some users may be encountering degraded search performance. We have identified the issue and are taking steps to resolve it.
Report: "Issue with story and project update editors."
Last updateThis incident has been resolved.
All-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.
A fix has been implemented and we're standing by to make sure everything runs smoothly.
We're currently experiencing an issue with our story editor and project update editors. Some creators may notice these are not displaying correctly. We're on it!
Report: "Address Verification down"
Last updateThis incident has been resolved.
A fix has been implemented and we're standing by to make sure everything runs smoothly.
We've identified the cause of this issue and are working to release a fix as soon as possible. Thanks for your patience!
Report: "Elevated Errors & Slow Site Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We've identified the cause of this issue and are working to release a fix as soon as possible. Thanks for your patience!
Report: "URL Shortener Outage"
Last updateIncident has been resolved, there are no further issues with shortened links.
The upstream provider has recovered, we're monitoring to confirm there are no remaining issues.
An upstream provider is experiencing an outage that will impact shortened links pointing to Kickstarter assets.
Report: "Intermittent issues with MFA via SMS"
Last updateThis incident has been resolved.
A fix has been implemented and we're standing by to make sure everything runs smoothly.
We have identified on-going service interruptions with our upstream SMS service which are preventing the delivery of two-factor authentication codes via SMS. We are in communication with our vendor about this issue and hope it will be resolved soon. We apologize for the difficulties users who utilize SMS-based two-factor authentication may be encountering, and we are working diligently to resolve these issues as quickly as possible.
We are currently investigating this issue.
Report: "Discover page currently not loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
There is a partial degradation of the Discover page. We are currently investigating. Thanks for your patience while we look into this!
Report: "Some pages are returning errors"
Last updateAll-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.
A fix has been implemented and we're standing by to make sure everything runs smoothly.
We've identified the cause of this issue and are working to release a fix as soon as possible. Thanks for your patience!
Report: "Kickstarter notifications delayed"
Last updateAll-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.
This issue has been resolved, and we're keeping an eye on site performance to make sure everything is working smoothly. Please stay tuned for the all-clear.
A fix has been implemented and we're standing by to make sure everything runs smoothly.
We've discovered what's causing this issue and we're working on a fix. Thanks for your patience!
Report: "Login button on Chrome"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're currently experiencing an issue with logging in on Chrome where the button is not appearing. We're on it!
Report: "Delay in charging credit cards"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
A fix has been identified, we're working on getting it into production shortly
There is an issue causing delays in charging credit cards. Backings can still occur but the collections and charges on cards are delayed.
Report: "Advanced Analytics Dashboards for Creators are broken"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are working to restore the analytic data feeds that power the Advanced Analytics Creator dashboards following our database maintenance.
Report: "Kickstarter site down"
Last updateThis issue has been resolved, and we're keeping an eye on site performance to make sure everything is working smoothly. Please stay tuned for the all-clear.
All-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.
We've identified the cause of this issue and are working to release a fix as soon as possible. Thanks for your patience!
We're working to resolve this issue as quickly as possible. Apologies for any inconvenience!
Report: "Asynchronous queues delayed"
Last updateAll-clear! We've been monitoring the site and everything looks good. Sorry for any trouble.
A fix has been implemented and we're standing by to make sure everything runs smoothly.
We're currently experiencing an issue with job processing. You may notice emails & sms verification being delayed or campaigns not ending. We're on it!
Report: "Elevated Errors & Slow Site Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We're investigating elevated error rates and slow site performance. Thanks for your patience while we look into this!
Report: "Currently experiencing slow response times"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Site is down"
Last updateAll-clear. Thanks for your patience!
This issue has been resolved, and we're keeping an eye on site performance to make sure everything is working smoothly. Please stay tuned for the all-clear.
An operational error has occurred that is currently being resolved.
Report: "Newly uploaded images not displaying on project pages"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Site unresponsive"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Creator Payouts not processing for some campaigns"
Last updateThis incident has been resolved.
A fix has been implemented and we're standing by to make sure everything runs smoothly.
A fix has been implemented and we're standing by to make sure everything runs smoothly.
We've identified the cause of this issue and are working to resolve as soon as possible. Thanks for your patience!
Report: "Degraded performance across the site"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
Report: "Some pages slow or unavailable"
Last updateThis incident has been resolved.
We're working on some upgrades. Users may experience some page slowness, we're monitoring the situation
Report: "Activity feeds not displaying recent activity"
Last updateThis incident has been resolved.
Activity feeds should now be displaying recent activity. We’re working towards displaying older activity soon.
We have identified a fix for the issue with activity feeds not displaying recent activity. We will be deploying the fix on July 5th, 2022. Until then, users activity feed data may not be up to date.
We've identified the issue causing activity feeds to not display activity from June 24th, 2022 onward. We're working towards a resolution as soon as possible.
Report: "Elevated Errors for Pledging and Payment Management"
Last updateOur upstream provider has resolved an issue that was causing elevated error rates. We have verified that their services are back fully online.
Pledging and payment management should now be functioning as normal. We are in touch with the upstream provider that was experiencing the issues, and are monitoring the situation.
Kickstarter users may temporarily experience elevated error rates, especially related to payment settings or pledging. We believe that this is related to an ongoing issue with an upstream provider, and will continue to monitor the situation.
Report: "Site unresponsive"
Last updateRails servers briefly offline
Report: "Intermittent errors on Kickstarter.com"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Intermittent Outages on Kickstarter.com"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Project videos are not playing on certain project pages"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
Project videos are not playing on certain project pages. We're investigating the root issue and hope to have more information soon. Thanks for your patience in the meantime!
Report: "Intermittent site failures"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating intermittent site failures on our services
Report: "Issues with asset uploading and processing"
Last updateThis issue has been resolved, and we're keeping an eye on site performance to make sure everything is working smoothly. Please stay tuned for the all-clear.