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We are experiencing an issue with the internal services, resulting in some features being inaccessible or not working as expected in the Khoros marketing platform. Features currently affected include Link-in-Bio, Twitter Threads, AI Alt Txt are missing. This issue impacts multiple customers. We are actively investigating the issue, and we will keep you updated on the progress.

We are experiencing performance degradation in Care, which affects a subset of customers from the AMER region. We are actively investigating the issue, and we will keep you updated on the progress.

We've implemented a workaround for the incident and can confirm that the affected services have been restored and are currently functioning as expected. We will continue to monitor the situation closely and share any further updates as needed.

We are continuing to collaborate with X to investigate this remaining issue with the Media Upload v2 endpoints and will keep you updated on further progress. The status is also updated on X's incident page for ongoing issue with "POST /2/media/upload - 404 errors" https://docs.x.com/incidents

We can confirm that X has resolved the issues outlined on their status page. However, we are still seeing errors on the Media Upload v2 endpoints. We are actively collaborating with X to investigate this remaining issue and will keep you updated as we receive further information.

We identified the issue with the X API, and we are coordinating with them. We will keep you updated on further updates.

We are aware of ongoing issues with the X API resulting in various failures. As a result, you may notice intermittent performance issues concerning engaging/ingesting X content into the Khoros Care & Marketing platforms. We are monitoring the issues with the X API and will keep you posted on further updates.

We've implemented a workaround for the incident and can confirm that the affected services have been restored and are currently functioning as expected. We will continue to monitor the situation closely and share any further updates as needed.

We are continuing to collaborate with X to investigate this remaining issue with the Media Upload v2 endpoints and will keep you updated on further progress.The status is also updated on X's incident page for ongoing issue with "POST /2/media/upload - 404 errors"https://docs.x.com/incidents

We can confirm that X has resolved the issues outlined on their status page. However, we are still seeing errors on the Media Upload v2 endpoints. We are actively collaborating with X to investigate this remaining issue and will keep you updated as we receive further information.

We identified the issue with the X API, and we are coordinating with them.We will keep you updated on further updates.

We are aware of ongoing issues with the X API resulting in various failures.As a result, you may notice intermittent performance issues concerning engaging/ingesting X content into the Khoros Care & Marketing platforms.We are monitoring the issues with the X API and will keep you posted on further updates.

This incident has been resolved.

We have implemented a hotfix on our side to resolve the issue caused by the unplanned changes on X's end. We will keep this under monitoring.

We are working with X to resolve this issue, and we will keep you updated with the progress as more information is available.

We are aware of an ongoing outage at X end related to the APIs. As a result, you may notice issues while publishing or responding to posts with media attachments on the X platform We are tracking the progress on the X status page and will keep you updated. X statuspage link: https://docs.x.com/status#

This incident has been resolved.

We have implemented a hotfix on our side to resolve the issue caused by the unplanned changes on X's end. We will keep this under monitoring.

We are working with X to resolve this issue, and we will keep you updated with the progress as more information is available.

We are aware of an ongoing outage at X end related to the APIs. As a result, you may notice issues while publishing or responding to posts with media attachments on the X platformWe are tracking the progress on the X status page and will keep you updated.X statuspage link: https://docs.x.com/status#

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This is an advance notice for scheduled maintenance. Kindly go through the details given below:Maintenance Description: To enhance system performance, we will perform infra maintenance for Manage View for AMER region.Impact: During this maintenance, users from AMER region who have access to Manage View may expect up to 5 minutes of downtime for Manage View.Schedule: May 27th, 03:00 AM CDT - May 27th, 04:00 AM CDTIf you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This is an advance notice for scheduled maintenance. Kindly go through the details given below:Maintenance Description: To enhance system performance, we will perform infra maintenance for Flow.Impact: During this maintenance, users may expect up to 1.5 hours of downtime for Flow Analytics.Schedule: May 27th, 12:30 AM GMT - May 27th, 02:00 AM GMTIf you have any questions, please feel free to reach out to Khoros Support through Khoros Case Portal (https://community.khoros.com/caseportal).

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing performance degradation in Care which affects customers from AMER region. As a result, agents will notice latency/slowness in the platform. We are actively investigating the issue, and we will keep you updated on the progress.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing performance degradation in Care which affects customers from AMER region. As a result, agents will notice latency/slowness in the platform.We are actively investigating the issue, and we will keep you updated on the progress.

This incident has been resolved.

The platform remains stable since the fix was implemented. We will continue to monitor the system closely over the weekend.

A fix has been implemented, and we are monitoring the results.

Our resolution steps are in progress, and we are observing the improvement in the performance now. We continue to work further, and We will keep you updated.

We are experiencing a recurrence of an issue that affects a subset of customers in the AMER region. As a result, agents will notice latency/slowness in the platform. We are actively investigating the issue and will keep you updated on its progress.

A fix has been implemented and we are monitoring the results.

Our resolution steps are in progress, and we are observing the improvement in the performance now. We continue to work further, and We will keep you updated.

We continue to work on the issue and will keep you updated on the progress, as we have more information.

Upon further analysis, we found this issue affects all AMER customers. We are actively investigating the issue, and we will keep you posted with the updates.

We are experiencing performance degradation in Care, which affects a subset of customers from AMER region. As a result, agents will notice latency/slowness in the platform. We are actively investigating the issue, and we will keep you updated on the progress.

This incident has been resolved.

The platform remains stable since the fix was implemented. We will continue to monitor the system closely over the weekend.

A fix has been implemented, and we are monitoring the results.

Our resolution steps are in progress, and we are observing the improvement in the performance now.We continue to work further, and We will keep you updated.

We are experiencing a recurrence of an issue that affects a subset of customers in the AMER region. As a result, agents will notice latency/slowness in the platform. We are actively investigating the issue and will keep you updated on its progress.

A fix has been implemented and we are monitoring the results.

Our resolution steps are in progress, and we are observing the improvement in the performance now.We continue to work further, and We will keep you updated.

We continue to work on the issue and will keep you updated on the progress, as we have more information.

Upon further analysis, we found this issue affects all AMER customers. We are actively investigating the issue, and we will keep you posted with the updates.

We are experiencing performance degradation in Care, which affects a subset of customers from AMER region. As a result, agents will notice latency/slowness in the platform.We are actively investigating the issue, and we will keep you updated on the progress.

This incident has been resolved.

We want to inform you about an issue with the Web Widget in Flow. We observed an inconsistency when users attempted to load the widget, which may have required users to refresh the widget page. Our engineering team has already taken the necessary measures and restored the affected services. We are actively monitoring the situation and will provide further updates as more information is available.

This incident has been resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

We have identified an issue with Analytics in Community for AMER customers. As a result, users are intermittently observing latency or error when navigating through analytics. The issue only affects customers using the Classic community. We are actively working towards the resolution, and we will keep you updated on the progress.

This incident has been resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

We are experiencing an issue with WhatsApp integrations. As a result, it intermittently affects agent responses and bot responses in Care & Flow. We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.

We confirm that the affected services have been restored. However, the issue was limited to a few backend services, so users/agents might not have observed any issues on the platform.

We are experiencing an issue with community post-ingestion in Khoros Care. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations. We are actively investigating the issue, and we will keep you updated on the progress.

This incident has been resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.

A secondary deployment is targeted for the morning of Monday, March 31, Central Daylight Time to address an identified gap preventing full resolution.

A secondary deployment is targeted for the morning of Monday, March 31, Central Daylight Time to address an identified gap preventing full resolution.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

Khoros has identified an issue in the Khoros Care application impacting notifications for token and integration errors. A fix is underway and will be deployed as a hotfix on Thursday, March 27th, Central Daylight Time, North America hours. This date is subject to change as a result of testing and quality assurance practices. Once the fix is deployed, customers may receive notifications/alerts within the Khoros Care application regarding integrations correctly marked as being in an error state and visible as such in the Admin page. Khoros recommends reviewing all integrations in a state of error and completing the re-authentication process for each degraded integration using the existing reconnect process. The primary impact is believed to be limited to LinkedIn integrations, but other networks may be affected (excluding Whatsapp, SMS, and Brand Messenger). Once the re-connect process is complete, the integration should function normally for content ingestion and response. Additional Impact: Some older public content will be backfilled depending on the affected network partner capabilities. Any private messages during the affected period will not be available for backfill ingestion.

This incident has been resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

We have identified the issue and our team is working towards the resolution. We will provide an update as soon as we have more information.

We are experiencing an issue with Care affecting a subset of customers in the APAC region. As a result, agents are unable to access Care Platform. We are actively investigating it, and we will update once we have more information.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are receiving reports of issues with the X integration, where agents are unable to respond to conversations due to the integration being in an error state caused by a disruption in X APIs. We recommend having your admin perform a reconnect, which should resolve the issue. If you need further assistance, please feel free to contact us at outage@khoros.com

This incident has been resolved.

We were experiencing an issue with Care where the Manage View tab was not loading for users hosted in the APAC region. We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

This issue has been resolved by X/Twitter team.

We are aware of an ongoing outage at X/Twitter's end related to the APIs. As a result, you may notice performance issues concerning engaging/ingesting with X content via Khoros Care, Flow & Marketing platform. We are tracking the progress on the X status page and will keep you updated. X statuspage link: https://docs.x.com/incidents

We are aware of an ongoing outage at X/Twitter's end related to the APIs. As a result, you may notice performance issues concerning engaging/ingesting with X content via Khoros Care, Flow & Marketing platform. We are tracking the progress on the X status page and will keep you updated. X statuspage link: https://docs.x.com/incidents

This incident has been resolved. This issue affected only a subset of customers using the SAML login flow.

We are continuing to monitor for any further issues.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

The resolution steps are in progress, and we have observed significant improvements in login for affected users. Further, we will keep you updated as the steps are completed.

We continue to work on the resolution, and we will update as soon we have an update.

We continue to work toward the resolution and will keep you updated on the progress as we have more information.

We have identified an issue with the SAML login flow in Care. As a result, users using SAML flow will not be able to access the Care platform; however, it will not affect logged-in users. We are actively working towards the resolution and will keep you updated.

This incident has been resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.

Khoros engineers have identified the cause of the issues and are working on a fix. We'll keep you updated as we make progress.

We are experiencing performance degradation with Care, which affects a subset of customers in the APAC region. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations. We are actively investigating the issue, and we will keep you updated on the progress.

This incident has been resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.

Khoros engineers have identified the cause of the issues and are working on a fix. We'll keep you updated as we make progress.

We are experiencing performance degradation with Care, which affects a subset of customers in the EMEA region. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations. We are actively investigating the issue, and we will keep you updated on the progress.

This incident has been resolved.

A fix has been implemented, and we are monitoring the results.

Upon further analysis, the impact is limited to delays on a subset of post columns within Manage View at this moment, We continue to troubleshoot the issue and we will keep you posted as more information is available.

We are experiencing an issue with Care for AMER customers. As a result, agents may notice latency while using the platform. We are actively investigating the issue and will update you on more details as available.

This issue was from Talkwalker, and the Talkwalker team has resolved it at their end.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

We are continuing to investigate this issue.

We are currently experiencing an issue with Talkwalker content delivery where Agents have observed that new content isn’t ingesting. The Khoros engineering team is actively investigating the issue. We will keep you updated on our progress as available.

This incident stands resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

We are experiencing performance degradation with Care, which affects a subset of customers in the EMEA region. As a result, agents may notice latency in content ingestion, searching, claiming & responding to conversations. We are actively investigating the issue, and we will keep you updated on the progress.

This issue stands resolved with Meta APIs, and we confirm that all affected services are working as expected.

Meta team has deployed a fix for the reported behaviour; we will continue to monitor the situation and will keep you updated accordingly.

We confirm that responses are now going as expected, and we will continue to monitor the situation closely. We are in contact with the Meta team regarding the investigation and will provide updates as soon as we receive more information from them.

We are observing the same behavior again. We are in contact with the Meta team for the investigation and will update you as soon as we have details from them.

We confirm that responses are now going as expected, and we will continue to monitor the situation closely. We are in contact with the Meta team regarding the investigation and will provide updates as soon as we receive more information from them.

We are observing the same behavior again. We are in contact with the Meta team for the investigation and will update you as soon as we have details from them.

We observed the same behavior again for a short period, and we continued to monitor the situation further. We are in contact with the Meta team for the investigation and will update you as we have details from the Meta team.

We confirm responses are being successful as expected and continue monitoring the situation further. We will keep you updated as we have more details.

We are experiencing an issue with the Facebook API, resulting in failure to respond to Facebook private conversations/DMs with an 'API rate-limit error.' We are collaborating with the Meta team and will update you as soon as we have more information.

This incident stands resolved.

We want to inform you about an incident in Care in which the agents may have noticed that bot handoffs to agents were not processed for Brand Messenger. This issue occurred on 22nd January 2025 between 12:15 AM PST and 02:49 AM PST and affected a subset of customers. Our engineering team has already taken the necessary measures and restored the services affected. We are actively monitoring the situation and will provide another update.

This incident stands resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

We have identified the issue, and our team is working to resolve it. We will provide an update as soon as we have more information.

We are experiencing an issue with Care where the Manage View tab is not appearing for users. We are actively investigating the issue and will update you on progress.

This incident has been resolved.

We are continuing to monitor for any further issues.

We confirm that the affected services have been restored and are working as expected. We will continue to further investigate and monitor the situation and provide any future updates.

We are experiencing an issue with Aurora Community Analytics. As a result, users with analytics access are unable to load analytics dashboards impacting business reporting. We are actively investigating the issue and will update you on progress.

This incident has been resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

We are currently experiencing ingestion issues affecting Email, Google My Business, and TikTok integrations. As a result, Agents may face difficulties with content ingestion and may be unable to respond to conversations on the platform. We are actively investigating the issue, and we will keep you updated on the progress.

This incident has been resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

Khoros engineers have identified the cause of the performance issues and are working on a fix. We'll keep you updated as we make progress.

We are experiencing an issue with Care affecting a subset of customers in the APAC region. As a result, some users are observing slowness when loading the Khoros Care. We are actively investigating it, and we will keep you updated as we have more information available.

The issue was from meta APIs and the issue stands resolved

We continue to monitor the situation and will keep you updated.

We experienced an issue with Facebook API. As a result, we noticed failure in responses on Facebook private conversations/DMs between 05:00 AM PST to 05:39 AM PST, 3rd Jan. We will continue to monitor the situation and provide further updates accordingly.

This incident has been resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.

Khoros engineers have identified the cause of the performance issues and are working on a fix. We'll keep you updated as we make progress.

We are experiencing an issue with Care affecting a subset of customers in the APAC region. As a result, some users are observing slowness when loading the Khoros Care. We are actively investigating it, and we will keep you updated as we have more information available.

The Meta team has resolved this issue, and we confirm that the affected services are working as expected.

Meta API is experiencing major disruptions, which affects private messaging features for Instagram. As a result, end users may experience issues where the responses appear as a code for private messages for Instagram Integrations. We are tracking the progress on the Meta status page and will keep you updated. Meta status page link: https://metastatus.com/

This issue stands resolved with Meta APIs, and we confirm that all affected services are working as expected; however, we recommend reconnecting the integration if you notice it is in a broken state or is non-operational.

We collaborated with Meta team to resolve the issue and confirm that the affected services have been restored now. We will continue to monitor the situation and provide further updates accordingly.

This issue also affects conversation ingestion/inbound messages; we continue to work with the Meta team and will update you as soon as there is any progress.

We are collaborating with the Meta team to resolve the issue, and we will keep you updated as we have more information from the Meta team.

We are experiencing issues with Care & Flow for Facebook, Instagram, and WhatsApp integrations. This incident affects only EMEA customers; it impacts outbound messaging/responses, and users may notice issues while reconnecting/integrating the handles in Care. We are actively working towards the resolution and will keep you updated on the progress.

This incident has been resolved.

Meta has restored the affected services. We will continue to monitor the situation and keep you updated.

We continue to track the progress with Meta, and we will update you accordingly.

Meta APIs are experiencing major disruptions, which now also impact organic publishing for Khoros marketing in addition to messaging or private messaging features for Facebook, Instagram, and WhatsApp.

Meta APIs are experiencing major disruptions, which affect messaging or private messaging features for Facebook, Instagram, and WhatsApp. As a result, agents may experience performance issues in Khoros Care, Marketing, and Flow products related to these integrations. We are monitoring the situation on the Meta status page and will keep you updated on the progress. Meta status page link: https://metastatus.com/

This incident has been resolved.

We want to inform you about an incident with Flow that occurred on 10th December 2024 between 2 AM PST and 2:45 AM PST. It affected login and inbound/outbound messaging services. Our engineering team has already taken the necessary measures and restored the affected services. We actively monitor the situation and will provide further updates as we have more info.

This incident has been resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

The engineering team continues to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes. We will provide further updates as new information is available.

The engineering team continues to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes. We will provide further updates as new information is available.

We have taken further action and can observe improvement in the situation. We are actively tracking performance and taking action as needed. We will keep you posted as we have more info.

We're continuing to investigate the issue and are running internal tests. We'll keep you updated as we make progress.

Our Engineering team has identified a performance degradation issue with Manage View and are investigating. We’ll share updates as soon as we have more information.

The engineering team continued making additional optimizations and expect affected customers to experience improvements in performance. We will continue to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes. We will provide further updates as new information becomes available.

The engineering team have made additional optimizations and expect affected customers to experience additional improvements in performance. We continue to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes. We will provide further updates as new information becomes available.

The engineering team continues to monitor the system closely to ensure stability and evaluate the effectiveness of the recently implemented changes. We will provide further updates as new information is available.

The engineering team is continuing to work on reducing the performance impact. Over the weekend, we will monitor the system closely to maintain stability and evaluate the effectiveness of the implemented changes. An update on progress and the overall performance will be shared on Monday, November 25, 2024.

Our teams have been implementing a series of improvements and have reduced the impact from yesterday. Work will continue to further reduce performance impact over the next 24 hours, at which time we will issue another update.

Khoros engineers have identified the cause of the performance issues affecting Manageview. They are working on a fix that involves several large re-indexing jobs. Customers may continue to experience performance impacts over the next 48 hours as the indices recover. We will provide updates on the status page every 24 hours.

We are experiencing an issue with Care affecting a subset of customers in the US region. As a result, some users are observing slowness when loading author profiles or Manage view columns. We are actively investigating it, and we will keep you updated as we have more information available.

This incident stands resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and update you further.

We want to update you further. This issue affects login, including other flow services, and we are actively working to troubleshoot the issue. We will keep you updated on the progress as we have more info.

We continue to work on the login issue and will keep you updated on the progress as we have an update.

We confirm that the outbound message/broadcast service was partially affected and is working as expected now. We continue to work on the login issue and will update you as soon as we have more information.

We have identified an issue with Flow that affects login services and outbound messages/broadcasts. We are actively working towards the resolution and will keep you updated on the progress.

This incident has been resolved.

We experienced an issue on our Care Platform around 12:30 PM CST, where a subset of Care customers may have experienced latency when responding to conversations and general slowness while switching between tabs. Although the issue has been resolved, our engineers are actively working on implementing preventive measures to help avoid similar incidents in the future.

This incident has been resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

We are currently investigating an intermittent increase in authentication-related errors impacting users in the US region. These errors may cause some latency in authentication processes, which may lead to delayed access for users.

We have completed the steps and confirm that the system health looks good; however, during the steps, users may have noticed issue with login flow. We will continue to monitor the situation and keep you posted as we have more info.

We are working to avoid any further issues, and while the identified steps are in progress, users may observe temporary login issues. We will keep you updated on the progress as more information is available.

We experienced authentication issues impacting a subset of Aurora Communities. Users may have encountered difficulties logging in to the community. Our team has taken the necessary steps to resolve the issue. We will continue monitoring and provide updates as more information becomes available.

This incident has been resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update accordingly.

We continue to work with the YouTube team, and will keep you updated as more information is available.

We identified the issue and are collaborating with the YouTube team to resolve it. We will provide an update as we get info from the YouTube team.

We are continuing to investigate the issue affecting users' ability to reauthenticate their YouTube accounts in Khoros and we will keep you updated on the progress.

We are currently experiencing an issue with our Marketing, that is affecting YouTube integration. Our team is actively working to resolve this issue, and we will keep you updated on our progress.

This incident stands resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

We observed delays affecting response times and are actively working toward a resolution. We will keep you updated on our progress.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

The issue has been identified and a fix is being implemented.

We are experiencing an issue with Brand Messenger and are aware of the delays in responses. Our team is actively working to resolve the issue, and we will keep you updated on our progress.

This incident stands resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.

We identified the issue and are collaborating with the Meta team to resolve it. We will provide an update as we get information from the Meta team.

We are continuing to investigate this issue.

We are experiencing an issue with the Marketing platform, which affects all the customers. As a result, agents may notice re-authentication issues with Facebook and Instagram handles. We are actively investigating the issue and will keep you updated on the progress.

This incident has been resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.

We continue to work further and will keep you posted as we have an update.

We are working towards the resolution, and we will keep you updated on the progress as we have more info.

We are experiencing an issue with Aurora Communities' analytics. As a result, users may notice that the Analytics UI is not loading or the data is not appearing inside the dashboard widgets. This issue affects only Aurora Communities. We are investigating the issue and will keep you updated on the progress as we have more info.

This incident stands resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.

We are actively working towards the resolution and will update you as soon as we have more information.

We have identified an issue with Marketing platform where users are unable to access Marketing platform. We are actively working towards the resolution, and we will keep you updated on its progress as we have more information.

This incident stands resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.

Our teams are actively working on the resolution, and we will update you as soon as we have more information.

We continue to work toward the resolution and will keep you updated on the progress.

We are actively troubleshooting the issue and will keep you posted.

We continue to troubleshoot the issue and will update you as soon as we have more info.

We observe that instances, including the nav bar, agent status, etc., are not loading as expected; this affects agents ability to use the Care platform. We are actively working to resolve the issue. Meanwhile, we recommend agents try an alternate URL by replacing response.lithium.com with app.khoros.com if they don't have SSO set up. This may allow them to use the Care platform as expected.

We are currently experiencing issues with our Care application, which is not loading properly. Our team is investigating the issue and will provide an update shortly.

This incident has been resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide updates accordingly.

The resolution steps are in progress; we will update you as the steps are complete.

We are actively working towards the resolution and will keep you updated on the progress.

We have identified an issue with the chatbot where we observe that messages that include emojis are shown as agent messages in conversations. We are actively addressing this issue and will provide an update soon.

This incident has been resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.

We are actively investigating the issue and will keep you posted as we have an update.

We are experiencing performance degradation with a subset of communities hosted in the US region. As a result, users may notice latency while loading the community or observe a message 'Your request is currently being processed.' We are actively investigating the issue and will update you on progress.

This incident stands resolved.

We have identified an issue with the Khoros case portal where users are unable to create new cases via the Khoros case portal. We are actively working towards the resolution and will keep you updated. As a workaround, we recommend reaching us at support@khoros.com and outage@khoros.com for submitting any cases.

This incident has been resolved.

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

We are currently facing an issue in Khoros Care where users are unable to respond to conversations across various networks, including Brand Messenger. Our investigation is underway, and we will provide an update shortly.

This incident stands resolved

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.

We continue to work towards the resolution and will update you on the progress as soon as we have more info.

We have identified an issue with WhatsApp integrations in Care. As a result, agents observe that a subset of conversations are splitting into new conversations when the end-user sends messages during the agent interaction. We are actively working towards the resolution and will keep you updated.

We are considering this incident resolved now; this included intermittent failure with the below services: - Brand Messengers widgets availability - Flow bot responses and conversations getting automated handoff tags

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates. This issue also affected flow, as bot responses failed for all channels, including conversations that were getting automated handoff tags.

We are actively working on the issue, and we will keep you posted as we have more info.

We are experiencing an issue in Care for Brand Messenger. As a result, Brand Messenger widgets are not loading for end-users, and it affects all customers. We are actively investigating the issue and will update you on progress.

This incident has been resolved.

We are experiencing a data availability issue with Analytics in Marketing. As a result, users can not fetch Instagram metrics from 1st Oct onwards. We are investigating the issue and will keep you updated on the progress.

This incident stands resolved.

We want to inform you about an incident with Flow where we observed intermittent failure in bot responses. Our engineering team has taken the necessary measures and restored the affected services. We are actively monitoring the situation and will keep you posted further.

We confirm that the affected services have been restored by Meta team and are working as expected. We are considering this incident resolved now.

Meta has restored the affected services. We will continue to monitor the situation and keep you updated.

We are experiencing publishing failure in Marketing for Instagram, which affects publishing for Instagram posts containing multiple assets(more than one). It appears to be an issue on the Meta side, and we are tracking the progress with the Meta team. We will keep you updated as we have an update from the Meta team.