Is Keen Down Right Now? Check if there is a current outage ongoing.

Keen is currently Operational

Last checked 2025-06-14T13:09:53.235Z from Keen's official status page

Historical record of incidents for Keen

Mar 11, 2025

Report: "Incident detected with the S3 stream uploader"

Last update 2025-03-11T18:07:33.492Z

resolved2025-03-11T18:07:33.194Z

This incident has been resolved.

identified2025-03-11T18:06:41.825Z

The issue is resolved.

identified2025-03-11T14:41:36.160Z

The issue has been identified and a fix is being implemented.

Jun 29, 2024

Report: "Degraded performance of Compute API"

Last update 2024-06-29T07:51:01.697Z

resolved2024-06-29T07:51:01.282Z

This incident has been resolved.

investigating2024-06-28T17:55:19.725Z

We are observing degraded performance of Compute API due to increased volume of queries. We are investigating the issue.

Jan 9, 2024

Report: "Writing events might be delayed"

Last update 2024-01-09T02:16:39.303Z

resolved2024-01-09T02:16:36.977Z

This incident has been resolved.

monitoring2024-01-09T02:00:11.795Z

A fix has been implemented and we are monitoring the results.

identified2024-01-09T01:40:06.159Z

The issue has been identified and a fix is being implemented.

investigating2024-01-09T00:56:50.380Z

We are currently investigating this issue.

Nov 24, 2023

Report: "Writing events might be delayed and some queries might fail"

Last update 2023-11-24T10:31:19.212Z

resolved2023-11-24T10:31:18.536Z

This incident has been resolved.

monitoring2023-11-24T10:04:30.821Z

A fix has been implemented and we are monitoring the results.

identified2023-11-24T09:54:58.624Z

The issue has been identified and a fix is being implemented.

investigating2023-11-24T09:48:48.382Z

We are currently investigating this issue.

Sep 2, 2023

Report: "Writing events might be delayed and some queries might fail"

Last update 2023-09-02T10:47:40.323Z

resolved2023-09-02T10:47:40.307Z

This incident has been resolved.

monitoring2023-09-02T10:01:10.198Z

A fix has been implemented and we are monitoring the results.

identified2023-09-02T08:48:29.903Z

We are continuing to work on a fix for this issue.

identified2023-09-02T08:27:29.125Z

The issue has been identified and a fix is being implemented.

investigating2023-09-02T08:06:11.207Z

We are continuing to investigate this issue.

investigating2023-09-02T07:50:06.703Z

We are currently investigating this issue.

Aug 7, 2023

Report: "Some events streamed to S3 may be delayed"

Last update 2023-08-07T18:06:58.509Z

resolved2023-08-07T18:06:58.491Z

This incident has been resolved.

monitoring2023-08-07T17:48:16.775Z

A fix has been implemented and we are monitoring the results.

investigating2023-08-07T16:59:27.811Z

We are currently investigating this issue.

Jul 20, 2023

Report: "Cached Datasets updates might be delayed"

Last update 2023-07-20T10:14:43.037Z

resolved2023-07-20T10:14:43.024Z

This incident has been resolved.

monitoring2023-07-20T00:20:55.744Z

Big backlog of data is being processed and some indexes updates might be delayed.

May 23, 2023

Report: "Writing events might be delayed"

Last update 2023-05-23T08:08:34.865Z

resolved2023-05-23T08:08:32.778Z

This incident has been resolved.

monitoring2023-05-23T06:17:52.055Z

A fix has been implemented and we are monitoring the results.

investigating2023-05-23T05:59:31.003Z

We are currently investigating this issue.

May 9, 2023

Report: "Some actions may return errors"

Last update 2023-05-09T17:58:00.286Z

resolved2023-05-09T17:57:59.695Z

This incident has been resolved.

monitoring2023-05-09T17:52:20.029Z

A fix has been implemented and we are monitoring the results.

identified2023-05-09T17:44:06.065Z

The issue has been identified and a fix is being implemented.

investigating2023-05-09T17:13:48.235Z

Some actions, especially ones that use access keys, may return errors. We're investigating the issue.

Apr 28, 2023

Report: "Query durations are higher than usual and some queries might fail"

Last update 2023-04-28T06:30:07.489Z

resolved2023-04-28T06:30:05.949Z

This incident has been resolved.

monitoring2023-04-27T23:03:10.992Z

A fix has been implemented and we are monitoring the results.

investigating2023-04-27T21:51:24.466Z

We are continuing to investigate this issue.

investigating2023-04-27T20:56:56.723Z

We are currently investigating this issue.

Feb 23, 2023

Report: "Kafka Inbound - messages are delayed"

Last update 2023-02-23T20:47:23.918Z

resolved2023-02-23T20:47:23.117Z

This incident has been resolved.

monitoring2023-02-23T18:33:01.341Z

A fix has been implemented and we are monitoring the results.

identified2023-02-23T16:59:21.566Z

The issue has been identified and a fix is being implemented.

investigating2023-02-23T15:37:49.476Z

We are currently investigating the issue.

Report: "Writing events might be delayed"

Last update 2023-02-23T20:35:14.527Z

resolved2023-02-23T20:35:13.941Z

This incident has been resolved.

monitoring2023-02-23T18:36:24.565Z

A fix has been implemented and we are monitoring the results.

identified2023-02-23T18:14:56.930Z

The issue has been identified and a fix is being implemented.

Feb 9, 2023

Report: "Events streaming to S3 buckets may be delayed"

Last update 2023-02-09T19:39:52.278Z

resolved2023-02-09T19:39:51.369Z

This incident has been resolved.

monitoring2023-02-09T19:13:59.719Z

A fix has been implemented and we are monitoring the results.

identified2023-02-09T18:24:27.037Z

The issue has been identified and a fix is being implemented.

investigating2023-02-09T18:20:53.695Z

We are currently investigating this issue.

Report: "Writing events might be delayed"

Last update 2023-02-09T17:45:28.068Z

resolved2023-02-09T17:45:26.967Z

This incident has been resolved.

monitoring2023-02-09T17:40:45.848Z

A fix has been implemented and we are monitoring the results.

investigating2023-02-09T17:30:43.014Z

We are currently investigating this issue.

Dec 22, 2022

Report: "Kafka Inbound - messages are delayed"

Last update 2022-12-22T20:23:00.129Z

resolved2022-12-22T20:22:59.677Z

This incident has been resolved.

monitoring2022-12-22T20:19:39.408Z

A fix has been implemented and we are monitoring the results.

identified2022-12-22T19:08:42.759Z

The issue has been identified and a fix is being implemented.

Oct 22, 2022

Report: "Potential data inconsistencies"

Last update 2022-10-22T10:05:30.472Z

resolved2022-10-22T10:05:29.988Z

This incident has been resolved.

monitoring2022-10-22T00:00:56.932Z

A fix has been implemented and we are monitoring the results.

identified2022-10-20T16:14:16.002Z

Most of the inconsistencies have been fixed. We are still scanning the remaining outliers.

identified2022-10-20T11:05:40.515Z

We are still progressing with the fixing discovered inconsistencies.

identified2022-10-20T01:53:22.011Z

We have identified three Clients affected by the data inconsistencies. The required steps have been taken to address discovered issues.

identified2022-10-19T15:16:34.615Z

The minor data inconsistencies impact a handful of customers. The inconsistencies are being fixed using data from backups.

investigating2022-10-19T13:13:03.090Z

We are currently investigating this issue.

Sep 22, 2022

Report: "Keen Website and Query API partial outage"

Last update 2022-09-22T15:02:47.368Z

resolved2022-09-22T15:02:46.281Z

This incident has been resolved.

investigating2022-09-22T14:29:02.457Z

We are currently investigating this issue.

Report: "Writing events might be delayed"

Last update 2022-09-22T12:45:46.341Z

resolved2022-09-22T12:45:45.899Z

This incident has been resolved.

monitoring2022-09-22T12:24:31.417Z

A fix has been implemented and we are monitoring the results.

identified2022-09-22T12:12:50.088Z

The issue has been identified and a fix is being implemented.

investigating2022-09-22T08:45:13.509Z

We are currently investigating this issue.

Report: "Events streaming to S3 buckets may be delayed"

Last update 2022-09-22T12:45:36.438Z

resolved2022-09-22T12:45:35.119Z

This incident has been resolved.

monitoring2022-09-22T12:24:38.997Z

A fix has been implemented and we are monitoring the results.

identified2022-09-22T12:13:00.815Z

The issue has been identified and a fix is being implemented.

investigating2022-09-22T11:51:28.446Z

We are currently investigating this issue.

Aug 3, 2022

Report: "Our monitoring shows that streaming events to Keen is slower than usual. We are currently investigating the issue."

Last update 2022-08-03T19:28:03.736Z

resolved2022-08-03T19:28:02.851Z

This incident has been resolved.

monitoring2022-08-03T18:12:11.477Z

A fix has been implemented and we are monitoring the results.

identified2022-08-03T17:50:39.100Z

We are continuing to work on a fix for this issue.

investigating2022-08-03T15:52:46.933Z

We are currently investigating this issue.

May 12, 2022

Report: "Stream and Query API degraded performance"

Last update 2022-05-12T13:43:34.575Z

resolved2022-05-12T00:30:00.000Z

You may observe longer response time and increased error rates

Mar 16, 2022

Report: "S3 streaming is temporarily disabled"

Last update 2022-03-16T19:56:32.766Z

resolved2022-03-16T19:56:32.301Z

This incident has been resolved.

investigating2022-03-16T16:30:00.474Z

Due to an error in S3 streaming we had to completely disable this feature.

Dec 27, 2021

Report: "Problems with access to Dashboards via Keen Website"

Last update 2021-12-27T22:21:52.014Z

resolved2021-12-27T22:21:51.437Z

This incident has been resolved.

monitoring2021-12-27T20:25:41.877Z

We are continuing to monitor for any further issues.

monitoring2021-12-27T20:24:57.297Z

A fix has been implemented and we are monitoring the results.

investigating2021-12-27T20:24:42.255Z

You might observe errors when calling API using k-n.io domain. Also problems with Custom SSL Domain might occur.

investigating2021-12-27T18:50:37.105Z

We are currently investigating this issue.

Dec 22, 2021

Report: "Stream API degraded performance"

Last update 2021-12-22T15:06:27.393Z

resolved2021-12-22T15:06:26.881Z

This incident has been resolved.

monitoring2021-12-22T14:48:57.672Z

A fix has been implemented and we are monitoring the results.

investigating2021-12-22T13:56:34.683Z

Our monitoring shows that streaming events to Keen is slower than usual. We are currently investigating the issue.

Dec 15, 2021

Report: "Degraded performance"

Last update 2021-12-15T16:40:56.832Z

resolved2021-12-15T16:40:31.461Z

This incident has been resolved.

monitoring2021-12-15T16:30:51.000Z

Performance degradation was caused by Internet connectivity issue on our cloud provider side: https://status.aws.amazon.com/ The issue has been resolved and we are monitoring our services performance.

investigating2021-12-15T15:53:54.770Z

We are experiencing network performance degradation due to a vendor. We are further investigating to understand the issue impact on our services.

Report: "Apache Log4j Vulnerability - No impact to the Keen platform"

Last update 2021-12-15T09:50:42.677Z

resolved2021-12-13T18:00:00.000Z

Keen is aware of a new, critical vulnerability in the Apache Log4j library, CVE-2021-44228. Our Engineering team investigated the impact of the Log4j remote code execution vulnerability and have determined that no part of our platform is vulnerable. We use Logback as a primary logging framework. On the other hand our Apache Kafka, Apache Zookeeper, Apache Storm and Apache Cassandra currently use Log4j 1.2.17, which is not affected by this issue. We are not at risk of breach via the above vulnerability.

Oct 27, 2021

Report: "Streaming events to Keen works very slowly"

Last update 2021-10-27T10:39:58.804Z

resolved2021-10-27T10:39:57.910Z

This incident has been resolved.

identified2021-10-27T09:36:10.781Z

We are continuing to work on a fix for this issue.

identified2021-10-27T09:35:57.109Z

Due to the scheduled maintenance of one of our databases, we have faced the issue with longer response times of the Stream API.

Sep 26, 2021

Report: "Events streaming to S3 buckets may be delayed."

Last update 2021-09-26T06:05:35.773Z

resolved2021-09-26T06:05:34.007Z

This incident has been resolved.

monitoring2021-09-26T00:41:03.059Z

A long queue of events is being processed and will take up to 3 hours to clear up

Report: "Writing events might be delayed"

Last update 2021-09-26T00:26:02.666Z

resolved2021-09-26T00:26:02.004Z

This incident has been resolved.

identified2021-09-25T23:55:25.404Z

The issue has been identified and a fix is being implemented.

investigating2021-09-25T22:13:51.675Z

We are currently investigating this issue.

Sep 3, 2021

Report: "Delayed processing of events streamed to Keen"

Last update 2021-09-03T08:15:29.492Z

resolved2021-09-03T08:15:28.782Z

This incident has been resolved.

identified2021-09-03T08:15:10.557Z

We are continuing to work on a fix for this issue.

identified2021-09-02T20:53:23.348Z

Everything should be back to normal within around 1 hour (once all the events are processed).

identified2021-09-02T20:05:03.439Z

The issue has been identified and a fix is being implemented.

investigating2021-09-02T19:41:44.658Z

We are currently investigating this issue.

Sep 2, 2021

Report: "Delayed processing of events streamed to Keen"

Last update 2021-09-02T07:58:37.697Z

resolved2021-08-31T19:00:00.000Z

We are experiencing network performance degradation due to a vendor.

Report: "Writing events might be delayed"

Last update 2021-09-02T07:50:55.734Z

resolved2021-09-02T07:50:55.200Z

This incident has been resolved.

identified2021-09-01T23:59:49.344Z

The long queue of events is being processed and will take up to 4 hours to clear up

identified2021-09-01T22:13:39.550Z

The issue has been identified and a fix is being implemented.

Jul 13, 2021

Report: "Refreshing of Datasets might be delayed"

Last update 2021-07-13T10:54:57.433Z

resolved2021-07-13T10:54:57.035Z

This incident has been resolved.

monitoring2021-07-13T09:34:13.957Z

A fix has been implemented and we are monitoring the results.

investigating2021-07-13T06:24:47.306Z

We are currently investigating this issue.

Jul 12, 2021

Report: "Refreshing of Datasets might be delayed"

Last update 2021-07-12T19:36:57.591Z

resolved2021-07-12T19:36:55.072Z

This incident has been resolved.

monitoring2021-07-12T16:33:39.441Z

A fix has been implemented and we are monitoring the results.

investigating2021-07-12T16:33:17.574Z

Datasets might contain stale data due to delayed refreshes. We are investigating this issue.

Jun 16, 2021

Report: "S3 streaming might be delayed"

Last update 2021-06-16T11:43:57.357Z

resolved2021-06-16T11:43:56.779Z

This incident has been resolved.

monitoring2021-06-16T08:50:03.060Z

A fix has been implemented and we are monitoring the results.

investigating2021-06-16T08:40:50.054Z

We are currently investigating this issue.

Report: "Writing events might be delayed"

Last update 2021-06-16T07:43:56.587Z

resolved2021-06-16T07:43:55.984Z

This incident has been resolved.

monitoring2021-06-16T04:49:06.382Z

A fix has been implemented and we are monitoring the results.

identified2021-06-16T04:41:16.142Z

The issue has been identified and a fix is being implemented.

investigating2021-06-16T04:37:51.090Z

We are currently investigating this issue.

Report: "S3 streaming might be delayed"

Last update 2021-06-16T04:36:47.597Z

resolved2021-06-16T04:36:47.159Z

This incident has been resolved.

monitoring2021-06-15T22:40:04.874Z

A fix has been implemented and we are monitoring the results.

investigating2021-06-15T22:26:49.681Z

We are currently investigating this issue.

May 20, 2021

Report: "Writing events might be delayed"

Last update 2021-05-20T08:18:30.346Z

resolved2021-05-20T08:18:29.299Z

This incident has been resolved.

monitoring2021-05-20T08:07:02.831Z

A fix has been implemented and we are monitoring the results.

identified2021-05-20T08:06:52.476Z

The issue has been identified and a fix is being implemented.

investigating2021-05-20T07:44:42.909Z

We are currently investigating this issue.

May 19, 2021

Report: "Writing events might be delayed"

Last update 2021-05-19T22:39:08.235Z

resolved2021-05-19T22:39:07.813Z

This incident has been resolved.

monitoring2021-05-19T21:36:55.089Z

A fix has been implemented and we are monitoring the results.

identified2021-05-19T20:19:39.353Z

The issue has been identified and a fix is being implemented.

investigating2021-05-19T18:36:43.039Z

We are currently investigating this issue.

Apr 19, 2021

Report: "Writing events might be delayed"

Last update 2021-04-19T21:23:28.395Z

resolved2021-04-19T21:23:28.011Z

This incident has been resolved.

monitoring2021-04-19T20:59:51.088Z

A fix has been implemented and we are monitoring the results.

identified2021-04-19T20:21:20.256Z

The issue has been identified and a fix is being implemented.

investigating2021-04-19T19:00:56.096Z

We are currently investigating this issue.

Mar 27, 2021

Report: "Some events streamed to Keen are delayed to be accessible by queries"

Last update 2021-03-27T09:26:24.351Z

resolved2021-03-27T09:26:23.813Z

This incident has been resolved.

monitoring2021-03-27T08:33:19.521Z

A fix has been implemented and we are monitoring the results.

identified2021-03-27T03:35:54.905Z

The issue has been identified and a fix is being implemented.

investigating2021-03-27T02:13:27.040Z

1. Usually an event streamed to Keen is available for querying within 10s from being submitted to Keen. 2. Rough estimate is that the incident only applies to about 5% of events streamed to Keen. 3. Some events might be delayed by more than 3.5 hours. We are working to resolve the issue.

Feb 27, 2021

Report: "Events write response time is higher than usual"

Last update 2021-02-27T04:40:54.729Z

resolved2021-02-27T04:40:54.281Z

This incident has been resolved.

monitoring2021-02-27T04:13:06.358Z

A fix has been implemented and we are monitoring the results.

investigating2021-02-27T03:23:43.111Z

We are currently investigating this issue.

Feb 22, 2021

Report: "Events might be delayed"

Last update 2021-02-22T16:47:37.263Z

resolved2021-02-22T16:47:35.008Z

This incident has been resolved.

identified2021-02-22T15:48:29.001Z

The issue has been identified and a fix is being implemented.

investigating2021-02-22T13:33:58.294Z

We are currently investigating this issue.

Feb 4, 2021

Report: "Writing events might be delayed"

Last update 2021-02-04T17:29:21.431Z

resolved2021-02-04T17:29:20.964Z

This incident has been resolved.

monitoring2021-02-04T17:25:21.164Z

A fix has been implemented and we are monitoring the results.

identified2021-02-04T17:19:09.930Z

The issue has been identified and a fix is being implemented.

investigating2021-02-04T17:09:59.688Z

We are currently investigating this issue.

Feb 2, 2021

Report: "Events write response time is higher than usual"

Last update 2021-02-02T16:21:17.538Z

resolved2021-01-30T02:00:00.000Z

We experienced a long response time from the downstream AWS MSK cluster and a root cause is still being investigated. The incident lasted from 1/29/2021 6:00 PM PST till 1/29/2021 7:50 PM PST. Really apologize for the inconvenience.

Jan 19, 2021

Report: "S3 streaming might be delayed"

Last update 2021-01-19T20:15:32.372Z

resolved2021-01-19T20:15:32.007Z

This incident has been resolved.

monitoring2021-01-19T17:51:03.856Z

A fix has been implemented and we are monitoring the results.

identified2021-01-19T17:04:55.792Z

The issue has been identified and a fix is being implemented.

Jan 13, 2021

Report: "Delayed processing of events streamed to Keen"

Last update 2021-01-13T07:23:31.357Z

resolved2021-01-13T07:23:30.834Z

This incident has been resolved.

monitoring2021-01-12T21:52:47.736Z

A fix has been implemented and we are monitoring the results.

identified2021-01-12T21:49:13.448Z

The issue has been identified and a fix is being implemented.

investigating2021-01-12T21:18:08.771Z

We are currently investigating the issue. Events sent to Keen in the last 45 minutes may not be available for querying right now.

Jan 8, 2021

Report: "Cached Datasets are not refreshed since 9PM UTC"

Last update 2021-01-08T00:20:49.073Z

resolved2021-01-08T00:20:48.328Z

This incident has been resolved.

monitoring2021-01-08T00:00:19.305Z

A fix has been implemented and we are monitoring the results.

identified2021-01-08T00:00:06.756Z

The issue has been identified and a fix is being implemented.

investigating2021-01-07T23:45:01.838Z

We are currently investigating this issue.

Jan 6, 2021

Report: "Keen Website Partial Outage"

Last update 2021-01-06T23:03:04.710Z

resolved2021-01-06T23:03:03.323Z

This incident has been resolved.

monitoring2021-01-06T20:44:17.169Z

A fix has been implemented and we are monitoring the results.

identified2021-01-06T20:13:34.083Z

The issue has been identified and a fix is being implemented.

investigating2021-01-06T19:14:22.628Z

We are currently investigating this issue.

Dec 30, 2020

Report: "Some queries (extractions) may be failing"

Last update 2020-12-30T23:15:27.244Z

resolved2020-12-30T23:15:26.242Z

This incident has been resolved.

monitoring2020-12-30T16:24:46.575Z

A fix has been implemented and we are monitoring the results.

identified2020-12-30T15:51:10.165Z

The issue has been identified and a fix is being implemented.

investigating2020-12-30T15:50:57.083Z

We are currently investigating this issue.