Is Kaseya Inc Down Right Now? Check if there is a current outage ongoing.

We are aware of a problem where Endpoint Backup v2 customers may experience problems performing actions in the web interface. The Kaseya R&D Team is actively investigating. In the meantime, if an issue is encountered, please retry the task at hand. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We're aware of an issue where the downloads.datto.com page is currently unreachable in the APAC region. We are actively investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information: https://status.kaseya.com/

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'use1-saas-p6' are experiencing degraded backup and export performance for services. The Kaseya R&D Team has identified the issue and implemented changes to address it. We are actively monitoring the results. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of reports regarding QuickBooks Online invoice images not displaying as intended. Our team is currently working with Intuit to resolve this issue. As a workaround, please utilize the PSA invoice image rather than the one provided by QuickBooks Online or remove the invoice images. More information will follow when available. If you need assistance with the workaround, please create a ticket with our Support team or contact them at 833-863-2237. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where partners are receiving a 504 Gateway Error, when navigating to app.rocketcyber.com. The RocketCyber R&D team is aware and currently investigating the cause. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Identified - We are aware of a problem where Endpoint Backup v2 customers may experience problems performing actions in the web interface. And backup jobs may be impacted. The Kaseya R&D Team is actively investigating. In the meantime, if an issue is encountered, please retry the task at hand.

We are aware of a problem where SaaS Protection customers hosted on node ‘use1-bfyii-1087' are unable to access their accounts and may be experiencing impacts to their SaaS Protection services. The Kaseya R&D Team has identified the issue and are working to address it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where the YourITPortal is flagging all credentials as invalid, preventing logins. The Kaseya R&D Team is currently investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where a subset of Rescue Agents and encrypted virtualizations created before IBU version 2985 can fail to boot on the local BCDR device. Workaround for non-encrypted Rescue Agents: The recommended workaround involves reviewing the virtual machine (VM) settings within the Manage Restores page and selecting Apply to regenerate the VM template. This approach enables continued use of the application while effectively circumventing the identified problem. Workaround for encrypted virtualizations: Our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237. Thank you for your patience and understanding. We remain committed to delivering exceptional service and continuous improvement.

We are aware of a problem where SaaS Protection customers hosted on pods within the GBE2 data center may not be able to access their accounts and are experiencing impacts to services. Affected pods: 'gbe2-saas-p0' 'gbe2-saas-p1' The Kaseya R&D Team has identified the issue and are working to address it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where the Recovery Launchpad will fail to load for BCDR users. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Following the 10.18 release, VSA 10 customers in the US region may have intermittently experienced slow loading times and/or errors in the Web Application. The root cause of the incident was identified to be an issue with a failing task overloading the database, leading to high resource utilization on the web servers causing issues with the Web Application for users. The investigation into this issue started immediately following the release when the infrastructure team noticed unusual resource utilization. The conditions for this issue to occur were very unique, and this extended the time it took to confirm the root cause. The root cause was identified on the 30th May, and a hotfix was deployed on the same day to resolve the problem.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where VSA instances hosted on US-APP02 are experiencing errors while browsing and logging into the WebApp. The Kaseya R&D Team has identified the issue and are working on deploying a fix. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are aware of a problem where restores in Recovery Launchpad not loading. The Kaseya R&D Team are currently investigating this. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are aware of a problem where restores in Recovery Launchpad not loading. The Kaseya R&D Team are currently investigating this.Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where SaaS Protection customers hosted on node ‘des1-bfyii-2963' are experiencing backup failures across all services. The Kaseya R&D Team has identified the issue and are working to address it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a routine maintenance to Kaseya Quote Manager on 06/03/2025 starting at 2:00 p.m. EST for an estimated 30 minutes During this downtime you may experience an impact to all systems and related services. Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Maintenance is scheduled for the target name: den-03ltr054 in USW DC from now until 12:10 PM 03/06/2025.We apologize for any inconvenience.- Kaseya Cloud Operations Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where SaaS Protection customers hosted on node ‘des1-bfyii-2963' are experiencing backup failures across all services. The Kaseya R&D Team has identified the issue and are working to address it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a routine maintenance to Autotask PSA on Tuesday, June 3rd starting at 9am ET for an estimated 30 minutes.During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a routine maintenance to Autotask PSA on Monday, June 2nd starting at 10pm ET for an estimated 1 hour.During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Backup success rates for Teams services have improved and our R&D team is continuing to monitor.

A fix has been implemented and we are monitoring the results.

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'use1-saas-p6' are experiencing degraded backup performance for some services. The Kaseya R&D Team has identified the issue and implemented changes to address it. We are actively monitoring the results. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Backup success rates for Teams services have improved and our R&D team is continuing to monitor.

A fix has been implemented and we are monitoring the results.

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'use1-saas-p6' are experiencing degraded backup performance for some services.The Kaseya R&D Team has identified the issue and implemented changes to address it.We are actively monitoring the results.Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The Kaseya R&D team has resolved the service incident experienced by our RocketCyber partners, in the EU region, where Agents were all showing offline. We understand the impact that such problems can have on your business operations, and we sincerely apologize for any inconvenience caused during this time. Once our investigation is complete, we will publish the root cause analysis will be made available here, on Kaseya Status.

The Kaseya R&D team has identified the issue and resolved the underlying issue. The affected RocketCyber agents will begin coming online shortly. Our R&D team is closely monitoring the situation to ensure continued stability. We appreciate your patience and thank you for your continued support.

The Kaseya R&D Team is actively investigating the issue.

We are aware of a problem where "RocketCyber agents are showing offline for customers" The Kaseya R&D Team has been notified and the investigation is in progress. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The Kaseya R&D team has resolved the service incident experienced by our RocketCyber partners, in the EU region, where Agents were all showing offline. We understand the impact that such problems can have on your business operations, and we sincerely apologize for any inconvenience caused during this time.Once our investigation is complete, we will publish the root cause analysis will be made available here, on Kaseya Status.

The Kaseya R&D team has identified the issue and resolved the underlying issue. The affected RocketCyber agents will begin coming online shortly. Our R&D team is closely monitoring the situation to ensure continued stability. We appreciate your patience and thank you for your continued support.

The Kaseya R&D Team is actively investigating the issue.

We are aware of a problem where "RocketCyber agents are showing offline for customers" The Kaseya R&D Team has been notified and the investigation is in progress. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Kaseya R&D Team will be performing maintenance on node 'isw1-bfyii-354' starting Friday, May 30th and ending Sunday, June 1st.During this period customers hosted on this node will experience intermittent impacts to the following services: -Backups -Recovery -Seat Management

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On Saturday, 31st May, maintenance is scheduled on the mentioned servers, between 07:00 AM and 11:00 AM ET.During this maintenance, we will be deploying a new patch version VSA 9.5.22 and agents will be automatically updated to the latest version. Release notes with fixes are available at: https://helpdesk.kaseya.com/hc/en-gb/articles/32357945501841-9-5-22-Feature-Release-1st-March-2025We apologize for any inconvenience this may cause.-Cloud Operations Team

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

On Saturday, May 31st, system maintenance is scheduled on mentioned servers between 12:00 AM and 4:00 AM ET.During this maintenance, access to UI will be interrupted.We apologize for any inconvenience.- Cloud Operations Team

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On Saturday, May 31st, System maintenance is scheduled on mentioned servers between 12:00 AM and 4:00 AM ET.During this maintenance, access to UI will be interrupted.We apologize for the inconvenience.-Cloud Operations Team

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

On Saturday, 31st May, maintenance is scheduled on the mentioned servers, between 12:00 AM and 4:00 AM ET.During this maintenance, we will be deploying a new patch version VSA 9.5.22 and agents will be automatically updated to the latest version. Release notes with fixes are available at: https://helpdesk.kaseya.com/hc/en-gb/articles/32357945501841-9-5-22-Feature-Release-1st-March-2025We apologize for any inconvenience this may cause.-Cloud Operations Team

On May 27th at 9am UTC, SaaS Defense Partners experienced a service interruption which caused Live Search to fail to show any results. The root cause of this service interruption was caused by an incorrect back end configuration change. Our Engineering team deployed a fix to correct the problem on May 27th at 22:30 UTC. To prevent this issue from occurring in the future, the R&D team have implemented additional tests to ensure changes are implemented without issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are aware of a problem where SaaS Defense "Live Search" Results are not populating for some emails. The Kaseya R&D Team are Investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

We are aware of a problem where Endpoint Backup and BCDR assets can fail to load in the Datto Partner Portal. The Kaseya R&D Team has deployed a fix and we are monitoring the results. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We recognize that the Datto Partner Portal BCDR Status Page loading issue is a known problem affecting you and other partners, and we appreciate your patience as we work to resolve it. Our R&D team has been made aware and is actively working toward a permanent fix. Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Our engineering team has implemented stability enhancements, along with improved alerting and monitoring capabilities, to ensure increased system reliability and proactive issue detection.

We are aware that some Datto Endpoint Backup with Disaster Recovery and Datto Backup for Microsoft Azure devices are failing to check in. The Kaseya Engineering and R&D teams are actively investigating the issue. In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

A resolution has been developed and is scheduled for deployment by mid-next week.

The issue has been identified and a fix is being implemented.

We are aware of a problem where Datto Workplace users can experience an issue where file uploads may experience delays for files exceeding 5MB in size; however, the upload process will complete successfully. The Kaseya R&D Team is currently investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Please refer to the steps outlined in the following Knowledge Base article: https://continuity.datto.com/help/Content/kb/siris-alto-nas/SIRIS4E-fan.htm If you require any assistance during the firmware update, please do not hesitate to reach out to our Support Team for assistance by creating a ticket with our Support team or contact them at 833-863-2237.

We are currently aware of the problem where Siris 4 Enterprise Devices Increased Fan Speed, causing Louder Fan Noise The R&D team has identified the problem and has developed a firmware package that resolves this issue Due to the specific architecture of Siris4 Enterprise devices, a resolution cannot be delivered through the standard OS update channel. To address this issue a firmware update must be applied directly to the device Please refer to the steps outlined in the following Knowledge Base article: https://continuity.datto.com/help/Content/kb/siris-alto-nas/SIRIS4E-fan.htm  If you require any assistance during the firmware update, please do not hesitate to reach out to our Support Team for assistance by creating a ticket with our Support team or contact them at 833-863-2237.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a routine maintenance to Autotask PSA on Friday, May 30th starting at 4pm ET for an estimated 45 minutes.During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On Friday, May 30th, network maintenance is scheduled at our APAC data center between 01:00 PM and 05:00 PM ET.During this maintenance window, customers may experience intermittent connectivity issues.We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to ensure the continued reliability and performance of our services.- Cloud Operations Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are aware of a problem where SaaS Defense "Live Search" Results are not populating for some emails.The Kaseya R&D Team are Investigating the issue.Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where VSA instances hosted on US-APP02 are experiencing errors while browsing and logging into the WebApp.The Kaseya R&D Team has identified the issue and are working on deploying a fix.Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

We are aware of a problem where Endpoint Backup and BCDR assets can fail to load in the Datto Partner Portal.The Kaseya R&D Team has deployed a fix and we are monitoring the results.Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We recognize that the Datto Partner Portal BCDR Status Page loading issue is a known problem affecting you and other partners, and we appreciate your patience as we work to resolve it.Our R&D team has been made aware and is actively working toward a permanent fix.Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

Our engineering team has implemented stability enhancements, along with improved alerting and monitoring capabilities, to ensure increased system reliability and proactive issue detection.

We are aware that some Datto Endpoint Backup with Disaster Recovery and Datto Backup for Microsoft Azure devices are failing to check in.The Kaseya Engineering and R&D teams are actively investigating the issue.In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

A resolution has been developed and is scheduled for deployment by mid-next week.

The issue has been identified and a fix is being implemented.

We are aware of a problem where Datto Workplace users can experience an issue where file uploads may experience delays for files exceeding 5MB in size; however, the upload process will complete successfully. The Kaseya R&D Team is currently investigating the issue.Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Please refer to the steps outlined in the following Knowledge Base article: https://continuity.datto.com/help/Content/kb/siris-alto-nas/SIRIS4E-fan.htm If you require any assistance during the firmware update, please do not hesitate to reach out to our Support Team for assistance by creating a ticket with our Support team or contact them at 833-863-2237.

We are currently aware of the problem where Siris 4 Enterprise Devices Increased Fan Speed, causing Louder Fan NoiseThe R&D team has identified the problem and has developed a firmware package that resolves this issueDue to the specific architecture of Siris4 Enterprise devices, a resolution cannot be delivered through the standard OS update channel. To address this issue a firmware update must be applied directly to the devicePlease refer to the steps outlined in the following Knowledge Base article: https://continuity.datto.com/help/Content/kb/siris-alto-nas/SIRIS4E-fan.htm If you require any assistance during the firmware update, please do not hesitate to reach out to our Support Team for assistance by creating a ticket with our Support team or contact them at 833-863-2237.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a routine maintenance to Autotask PSA on Friday, May 30th starting at 9am ET for an estimated 30 minutes.During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Between 05-19-2025-05-30-2025, we will be migrating Datto SaaS Protection services to a new Tier III datacenter in Australia. During this period customers hosted in the Australia region will experience intermittent impacts to the following services: -Backups -Recovery (Restore+Export) -Seat Management -OnboardingPlease review this KB Article for more information - https://continuity.datto.com/help/Content/kb/UnifiedBackup/AUS-datacenter.htm

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

Between 05-19-2025-05-30-2025, we will be migrating Datto BCDR, Datto Endpoint Backup for Azure, Endpoint Backup V2, and Datto Endpoint Backup w/ DR Cloud services to a new Tier III datacenter in Australia. During this period customers hosted in the Australia region will experience intermittent impacts to the following services: - Off-Site Sync - Off-Site RestorationPlease review this KB Article for more information - https://continuity.datto.com/help/Content/kb/UnifiedBackup/AUS-datacenter.htm

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a routine maintenance to Autotask PSA on Thursday, May 29th starting at 10pm ET for an estimated 1 hour.During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a routine maintenance to Autotask PSA on Thursday, May 29th starting at 4pm ET for an estimated 45 minutes.During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

This incident has been resolved.

Backup success rates for SharePoint services on pod 'des1-saas-p0' have returned to normal. The Kaseya R&D team will continue to monitor.

Configuration changes have been implemented on the affected pod and backup success rates for SharePoint services are improving. The Kaseya R&D team is monitoring the results of the changes.

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' are experiencing degraded backup performance for SharePoint services. The Kaseya R&D Team has identified the issue and is working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a routine maintenance to Autotask PSA on Thursday, May 29th starting at 9am ET for an estimated 30 minutes.During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

This incident has been resolved.

Backup success rates for SharePoint services on pod 'des1-saas-p0' have returned to normal.The Kaseya R&D team will continue to monitor.

Configuration changes have been implemented on the affected pod and backup success rates for SharePoint services are improving.The Kaseya R&D team is monitoring the results of the changes.

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' are experiencing degraded backup performance for SharePoint services. The Kaseya R&D Team has identified the issue and is working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Maintenance is scheduled for UTMSP/UniView servers on Thursday, 29th May 2025, between 05:00 AM and 09:00 AM ET.Please be advised that we are performing scheduled maintenance. Unitrends MSP Portal may be intermittently unavailable or slow during this period. Please plan accordingly.We apologize for any inconvenience this may cause.-Cloud Operations Team.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On Thursday, May 29th, maintenance is scheduled on Kaseya Store server between 5:00 AM to 8:00 AM EST. During this maintenance, we will be deploying the new version of Kaseya Store. However, we do not anticipate any interruption to the service. We apologize for any inconvenience this may cause.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Maintenance Type: PSA Minor Release Release Number: 2025.3.1Purpose: This is a Minor Release deployment which includes bug fixes.Impact: Partners may be briefly logged out during this window. Link to the list of Tickets fixed with this release:https://community.kaseya.com/help-learning/discussion/comment/207731?utm_source=community-share#Comment_207731

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a routine maintenance to Autotask PSA on Wednesday, May 28th starting at 10pm ET for an estimated 3 hours.During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a routine maintenance to Endpoint Backup v2 on May 28, 2025 starting at 4:00 P.M. UTC for an estimated 6 hours.During this downtime you may experience an impact to backups, restores and asset pairings. Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a routine maintenance to Autotask PSA on Wednesday, May 28th starting at 4pm ET for an estimated 45 minutes. During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

On 19th May 2025 around 08:46am UTC, Datto RMM partners on the Merlot \(EU2\) platform experienced a service issue that resulted in Jobs expiring prior to their Expiry time, often as soon as they got executed on an online device. The root cause of the incident was identified to be a backend software defect that would result in the Job scheduler encountering an error. The R&D team developed a fix for the defect in order to resolve the issue and prevent a future occurrence, and deployed the change as a hotfix on the same day.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We’re currently aware of an issue affecting "scheduled" jobs in Datto RMM on Merlot, where jobs are either timing out or failing to execute. The Kaseya R&D team is actively investigating the root cause. In the meantime, our Support team recommends running "quick" jobs manually as a temporary workaround. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a routine maintenance to Autotask PSA on Wednesday, May 28th starting at 9am ET for an estimated 30 minutes.During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a routine maintenance to Autotask PSA on Tuesday, May 27th starting at 10pm ET for an estimated 1 hour.During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a routine maintenance to Autotask PSA on Tuesday, May 27th starting at 4pm ET for an estimated 1 hour.During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

On 19th May 2025 around 06:15am UTC, Datto RMM partners on the Syrah \(APAC\) platform experienced a service issue that resulted in delays starting Jobs. The root cause of the incident was identified to be a software defect that would result in Jobs with a specific configuration not processing successfully on the platform side, causing all other Job executions to queue up. The infrastructure team manually removed the Job causing the issue to restart Jobs queue processing on the platform. The R&D team developed a fix for the defect in order to prevent the issue from occurring in the future, and deployed it as a hotfix on the same day.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where Jobs are not starting on the devices on the Syrah platform The Kaseya R&D Team is investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

On 16th May 2025 around 03:18pm UTC, Datto RMM partners on the Zinfandel \(US West\) platform experienced a service issue that resulted in delays starting Jobs. The root cause of the incident was identified to be a software defect that would result in Jobs with a specific configuration not processing successfully on the platform side, causing all other Job executions to queue up. The infrastructure team manually removed the Job causing the issue to restart Jobs queue processing on the platform. The R&D team developed a fix for the defect in order to prevent the issue from occurring in the future, and deployed it as a hotfix on the 19th May.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are aware of a problem where Jobs are starting with a delay on the Zinfandel (US West) platform The Kaseya R&D Team is investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

We are experiencing Service degradation on myportal.kaseya.com (Kaseya Store). Vendor team is working to restore functionality at this time. We apologize for any inconvenience. - Cloud Operations Team

This incident has been resolved.

We are experiencing Service degradation on myportal.kaseya.com (Kaseya Store).Vendor team is working to restore functionality at this time.We apologize for any inconvenience.- Cloud Operations Team

This incident has been resolved.

We are continuing to investigate this issue.

We are currently aware of an issue where Datto Continuity devices are generating false offline alerts in Datto RMM. Despite these alerts, the affected devices are confirmed to be operational and accessible via the Backup Portal. Please note: this may result in an influx of alerts in Datto RMM, and may also trigger Autotask tickets if the Datto RMM/Autotask integration is active. The Kaseya R&D Team are currently investigating this issue, Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

We are continuing to investigate this issue.

We are currently aware of an issue where Datto Continuity devices are generating false offline alerts in Datto RMM. Despite these alerts, the affected devices are confirmed to be operational and accessible via the Backup Portal.Please note: this may result in an influx of alerts in Datto RMM, and may also trigger Autotask tickets if the Datto RMM/Autotask integration is active. The Kaseya R&D Team are currently investigating this issue, Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a maintenance to Autotask PSA on Sunday May 25th starting at 730pm ET for an estimated 1 hour.During this maintenance period, you may experience a brief interruption in service (up to 10 minutes).Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing planned database maintenance on May 25th, 2025 between 04:00 am - 06:00 am EST in our North American Data Center. IT Glue and MyGlue will be unavailable for 15 mins during this time.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On Saturday, May 24th, System maintenance is scheduled for the mentioned servers between 12:00 AM and 4:00 AM ET.During this maintenance, access to UI will be interrupted for approximately 15 Minutes.We apologize for any inconvenience.-Cloud Operations Team

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

On Saturday, May 24th, System maintenance is scheduled on BMS and Vorex servers between 12:00 AM and 4:00 AM ET.During this maintenance, access to UI will be interrupted for approximately 15 Minutes.We apologize for the inconvenience.-Cloud Operations Team

This incident has been resolved.

Our R&D Team has successfully deployed changes to the portal to resolve the previously seen error messages regarding the Quickbooks WebConnector displayed an error stating "Not All Records Pull Successfully" which is then preventing data coming into the CB portal." We ask that if you are seeing successful syncs that you please respond back to your open ticket request so we can continue to evaluate the situation. Our team will continue to monitor this release and provide any further substantial updates. Thank you

We are aware of a problem where QuickBooks WebConnector is displaying an error stating "Not All Records Pull Successfully" which is then preventing data coming into the CB portal." The Kaseya R&D Team is investigating these reports and will provide further information as it can be made available. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a quarterly patching of the Data Warehouse SQL servers on Friday, May 23rd starting at 2pm ET for an estimated 4 hours.During the maintenance period, the Data Warehouse may be unavailable.Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

This incident has been resolved.

Our R&D Team has successfully deployed changes to the portal to resolve the previously seen error messages regarding the Quickbooks WebConnector displayed an error stating "Not All Records Pull Successfully" which is then preventing data coming into the CB portal."We ask that if you are seeing successful syncs that you please respond back to your open ticket request so we can continue to evaluate the situation.Our team will continue to monitor this release and provide any further substantial updates.Thank you

We are aware of a problem where QuickBooks WebConnector is displaying an error stating "Not All Records Pull Successfully" which is then preventing data coming into the CB portal."The Kaseya R&D Team is investigating these reports and will provide further information as it can be made available. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where Quick Jobs are taking longer than expected to deploy for Datto RMM on Zinfandel. The Kaseya R&D Team is actively investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On Friday, May 23rd, System maintenance is scheduled for the mentioned servers between 10:00 AM and 2:00 PM ET.During this maintenance, access to UI will be interrupted.We apologize for any inconvenience.-Cloud Operations Team

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On Friday, May 23rd, maintenance is scheduled on the mentioned servers between 10:00 AM and 02:00 PM ET.During this maintenance, access to UI will be interrupted.We apologize for any inconvenience. - Cloud Operations Team

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where Quick Jobs are taking longer than expected to deploy for Datto RMM on Zinfandel. The Kaseya R&D Team is actively investigating this issue.Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing maintenance for the Autotask Data Warehouse on Thursday, May 22nd starting at 4pm ET for an estimated 6 hours.During the maintenance period, Data Warehouse data loads will be paused but available. Upon completion of the maintenance scheduled data loads will be performed.Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

This incident has been resolved.

We are currently aware of an issue affecting Kroll Activation and are actively engaged with the vendor to facilitate a resolution. In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On Thursday, May 22nd, Maintenance is scheduled for the targets in the mentioned DC between 8:00 AM and 5:00 PM EST.We apologize for any inconvenience.- Cloud Operations Team

This incident has been resolved.

We are currently aware of an issue affecting Kroll Activation and are actively engaged with the vendor to facilitate a resolution.In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where the Datto Portal may time out intermittently. The Kaseya R&D Team is currently investigating Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a routine maintenance to Datto SaaS Protection on 05/22/2025 starting at 1 a.m. EST for an estimated 8 hours During this downtime you may experience an impact to all systems and related services Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are excited to announce the Datto RMM 14.2.0 Release.Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.For full details, the Datto RMM 14.2.0 Release Notes are available on the following link:https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2025/ReleaseNotesDattoRMMv14.2.0.htm

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where the Datto Portal may time out intermittently.The Kaseya R&D Team is currently investigatingSubscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Maintenance Type: PSA Major ReleaseRelease Number: 2025.3Purpose: We are excited to announce the PSA 2025.3 Major ReleaseImpact: Partners may be briefly logged out during this window.Follow the URLs below to our Release Notes!Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2025.3ReleaseNotes.htm

On May 18th, 2025 at 2:00 UTC Datto SaaS Protection Partners experienced a service interruption which caused the SaaS Protection status page within the Partner Portal and SaaS Protection accounts to not be accessible.    The root cause of this service interruption was caused by Apache services becoming stuck on application nodes.    Our Engineering team deployed a fix to correct the problem on May 19th, 2025 at 8:50 UTC.    To prevent this issue from occurring in the future, our R&D team have taken steps to further improve alerting and monitoring systems so that our teams can identify and respond to these scenarios in a more timely manner moving forward.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where AUE Client Access is Impacted The Kaseya R&D Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are excited to announce the Datto RMM 14.2.0 Release.Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.For full details, the Datto RMM 14.2.0 Release Notes are available on the following link:https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2025/ReleaseNotesDattoRMMv14.2.0.htm

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

In order to provide you with continued platform stability, we will be performing maintenance on this platform.Expected Impact: The Partner impact is low, but WebRemote functionality may be temporarily degraded.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

In order to provide you with continued platform stability, we will be performing maintenance on this platform.Expected Impact: The Partner impact is low, but WebRemote functionality may be temporarily degraded.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On Tuesday, May 20th, System maintenance is scheduled for mentioned servers, between 09:00 PM and 02:00 AM ET.During this maintenance, we will be updating the VSA10 version from 10.17 to 10.18. However, the anticipated downtime is minimal.Release Notes: https://help.vsa10.kaseya.com/help/Content/0-Home/release-notes/2025/10.18.htmWe apologize for any inconvenience. - Cloud Operations Team

During March and April, ConnectBooster Partners experienced service interruptions, causing intermittent periods where they could not log into the portal. The cause of these service interruptions was increased traffic due to the growth of the ConnectBooster partner base, resulting in failures in our identity services. Our engineering team has made multiple updates to our identity services and made code changes related to login, with additional improvements planned for the coming months. These updates will improve the product's scalability as the ConnectBooster community grows and prevent this issue from occurring in the future.

This incident has been resolved.

We are aware of a problem where users intermittently receive an error when attempting to log into their portal. The Kaseya R&D Team is currently investigating this issue. We will post an update as soon as the cause is identified. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

From May 2nd to May 12th, SaaS Defense users in the Australia and Germany Regions may have experienced Activation Errors and/or activities missing for malicious/quarantined emails. The R&D team have deployed a fix for this issue on May 13th that fixed the issue going forward. The issue was caused by an malfunctioning backend service and have taken measures to prevent the same issue in the future.

On May 7th and May 8th, 2025, at 07:05 UTC, some of our partners experienced a disruption in service that affected the performance of our system. This issue caused a slowdown due to an overload of the storage system, which had difficulty handling the amount of data being processed at the time. ‌ Our engineering team quickly responded and resolved the issue on the same day, by temporarily disabling the automatic balancing process for the affected storage systems. ‌ To avoid similar issues in the future, we are expanding our infrastructure by adding more storage servers. This will help ensure that the system can handle increasing amounts of data without triggering overloads.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are aware of a problem where BCDR devices can fail to check-in and Datto BCDR users may experience degraded local UI access. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

On May 7th and May 8th, 2025, at 07:05 UTC, some of our partners experienced a disruption in service that affected the performance of our system. This issue caused a slowdown due to an overload of the storage system, which had difficulty handling the amount of data being processed at the time. ‌ Our engineering team quickly responded and resolved the issue on the same day, by temporarily disabling the automatic balancing process for the affected storage systems. ‌ To avoid similar issues in the future, we are expanding our infrastructure by adding more storage servers. This will help ensure that the system can handle increasing amounts of data without triggering overloads.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where BCDR devices can fail to check-in and Datto BCDR users may experience degraded local UI access. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

A fix has been implemented, and we are monitoring the results. If you are using Google Chrome, please update the IT Glue Browser Extension to the latest version 2.3.1 by going to the Google Chrome Web Store. Once that is done, you may enable the extension and should have no latency issues with Autotask PSA.

We are currently investigating an issue where partners using the IT Glue browser extension are experiencing latency within Autotask PSA. Temporarily disabling the IT Glue browser extension should resolve the behaviour while we investigate further. We apologise for any inconvenience.

The R&D team has identified the cause and developing a fix for the problem. The fix will be included in the next BCDR major release.

We are aware of a problem where the Network Connectivity test on a BCDR device will display failure notifications within the user interface. Please note that this is a visual issue only and does not affect device functionality. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently aware of an issue preventing some assets from backing up in our Canada East region. The Kaseya R&D Team is actively investigating the cause, and we will post an update as soon as the cause is identified. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue. We will provide further details here as soon as we can.

We are investigating performance issues that may prevent access to IT Glue for some of our partners. You may see error pages on certain pages in the app or a longer than usual load time. We will provide further details here as soon as we can. Region: North America Applications: Web App

On April 30th at 6:30 AM UTC, Kaseya Quote Manager Partners experienced a service interruption, which caused intermittent login issues when attempting to access the application. The root cause of this service interruption was a change in Microsoft Azure, which resulted in errant failures in our anti-forgery validation for login requests. After an internal investigation, our Engineering team engaged Microsoft. Within 20 minutes of that engagement, login functionality returned to normal.

A fix has been implemented and this incident has been resolved

We are currently investigating this issue. The current workaround is to sign into your Kaseya Quote Manager store via your regular credentials from the store homepage. If you use the 'Take Me Home' button on the error screen, and sign in with your email address, you should be able to sign in, bypassing KaseyaOne's SSO.

This incident has been resolved.

The Liveconnect.me Functionality has been restored automatically, and we will continue to monitor. We apologize for any inconvenience. - Kaseya Cloud Operations Team

We are experiencing Partial Service Disruption on Liveconnect.me. Our team is working to restore functionality at this time. We apologize for any inconvenience. - Cloud Operations Team

This incident has been resolved.

After R&D implemented additional configuration changes on pod 'des1-saas-p0', backup success rates for SharePoint services have remained at normal levels. The R&D team is continuing to monitor, and backups are expected to be increased from 2x per day back to 3x per day again soon.

SharePoint backup performance has stabilized after the latest changes implemented by the R&D team. We are continuing to monitor.

Daily backup frequency for the pod has been reduced again from 3x per day to 2x per day to allow SharePoint services to catch up after some backup performance degradation was observed. The R&D team is continuing to monitor.

SharePoint backup success rates remain stable after the changes implemented by the R&D team yesterday. We are continuing to monitor.

SharePoint backup success rates have stabilized and the R&D team will be changing the backup frequency for customers hosted on the pod from 1x per day back to 3x per day. The R&D team is actively monitoring the results of the changes.

The R&D team has implemented additional configuration changes and will decrease the daily backup frequency for customers hosted on the pod from 3x per day to 1x per day over the weekend to allow the service to catch up. The R&D team will be actively monitoring the results of the changes and we expect daily backups to be increased back to 3x per day early next week.

Additional configuration changes have been implemented to continue addressing the SharePoint backup performance degradation affecting some customers hosted on the pod and we are continuing to monitor.

The Kaseya R&D Team has implemented additional configuration changes to continue addressing the SharePoint backup performance degradation affecting some customers hosted on the pod and we are continuing to monitor.

A fix has been implemented and we are monitoring the results.

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' are experiencing degraded backup performance for SharePoint services. The Kaseya R&D Team has identified the issue and is working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

On May 5th, 2025 at **6:42 PM**, BCDR Partners experienced a service interruption where users were unable to dismiss the pop-up notice, preventing site navigation. ‌ The root cause for this service interruption was caused by **an implementation of a notification feature that caused a disruption in page management for Datto BCDR partners with archived agents** ‌ Our Engineering team deployed a fix to correct the problem on May 5th, 2025 **at 11:08 PM.** ‌ To prevent this issue from occurring in the future, **our engineering team is actively strengthening the quality assurance framework for notification features and optimizing rollback procedures to ensure a more effective and timely response to potential issues.**

The issue has been identified and a fix is being implemented.

We are currently investigating an issue in the BCDR Partner Portal where the “Urgent Data Retention Update for Archived Agents” banner may continue to appear after selecting “OK. Got it!” or “Remind me later.” This behavior is preventing some users from navigating the portal as expected. At this time, there is no workaround available. Our engineering team is actively working to identify the root cause and implement a fix as quickly as possible. We understand the disruption this may cause and appreciate your patience while we work toward a resolution. Updates will be shared as soon as more information becomes available.

This incident has been resolved.

Backup success rates for all SaaS Protection services on this node remain stable at normal levels. Additional maintenance is underway and the Kaseya R&D team is continuing to monitor.

Backup success rates for SaaS Protection services have stabilized for customers hosted on the node. The Kaseya R&D team is continuing to monitor.

Backups are running and success rates for customers hosted on the node are increasing. The Kaseya R&D team are continuing to monitor.

The Kaseya R&D team has implemented changes on the affected node to address this issue and are currently monitoring the results.

We are currently aware of a problem where services for customers hosted on v2 node 'aue1-bfyii-743' are in a degraded state and may not be available. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to Datto SaaS Protection on the Status Page for up to date information. https://status.kaseya.com/

This incident has been resolved.

We are experiencing Service disruption on myportal.kaseya.com (Kaseya Store). Our team is working to restore functionality at this time. We apologize for any inconvenience. - Kaseya Cloud Operations Team

On 25th April 2025 around 18:00 UTC, Datto RMM partners using the Microsoft 365 integration experienced an issue that caused Tenant data loading to fail. The root cause of the incident was identified to be an issue with backend application registration with Azure services. The R&D team identified and resolved the issue which required a new application registration with the Azure service. This may result in some customers having to re-authenticate their integration, however, the sync status of the integration should have remained unchanged. To help prevent this issue in the future, development work has been initiated to set up automatic monitoring and implement proactive measures before it can impact production.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. Re-authenticating the integration may be required, but the tenant sync status should remain unchanged.

The issue has been identified and a fix is being implemented.

We are aware of a problem where the Microsoft 356 Integration may fail to load Tenant Data for all Datto RMM Platforms. The Kaseya R&D Team are Investigating a root cause and are determining next steps.

On 25th April 2025 around 16:45 UTC, some Datto RMM partners on the Zinfandel \(US WEST\) platform experienced a service issue that caused Jobs to execute with a long delay. The root cause of the incident was identified to be resource exhaustion of the service that handles Job queuing and execution: in spite of automatic scaling, the available resources were insufficient to handle all requests in real time at the time of this issue. The Infrastructure team increased resolved the issue by cycling service tasks and manually scaling the infrastructure over the auto-scaling limit. In the interest of mitigating the risk of recurrence, the Infrastructure team increased the baseline of resources available to the service. Further investigation will be underway to identify opportunities to improve the efficiency of the supporting service.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where job execution my be delayed in Datto RMM on the Zinfandel Platform. The Kaseya R&D Team is investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Starting on April 10 at 7:10PM UTC, a subset of 5% of the BCDR On Prem Device Partner fleet experienced a service interruption which caused them to receive false positive hard drive failure alerts if their devices contained certain models of Western Digital HDDs.  ‌ The root cause for this service interruption was deploying updates to drive health reporting of SMART data from disk drives in partner devices.  This data is used to measure when a partner alert to replace a failing drive should be sent. ‌ Efforts to improve overall drive health reporting and make it clear and useful to our partners remain ongoing.   ‌ Our Engineering team deployed a fix to correct the problem on April 16 at 7:00 PM UTC.  ‌ To prevent this issue from occurring in the future, we have added exceptions to upload raw values for all SMART statistics that drive portal hard drive alerting.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where BCDR devices running the latest device OS (IBU version) are generating inaccurate alerts for 'Calibration_Retry_Count / Spin_Retry_Count' smartctl attributes even when the drives are functioning properly. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

On 15th April 2025 at 4:31am UTC, Datto RMM partners on the Syrah \(APAC\) platform experienced a service issue that intermittently caused errors to be received by users when navigating the Datto RMM UI. The root cause of the incident was identified to be resource exhaustion of a backend service handling requests from users. The intermittent errors were seen by users for an estimated 15 minutes while the infrastructure was going through automatic recovery and scaling. The Infrastructure team increased the baseline of resources available to the service following the issue in order to mitigate the risk of reoccurrence during spikes in utilization.

This incident has been resolved.

We are aware of a problem where 50X errors are occurring in Datto RMM on the Syrah Platform. The Kaseya R&D Team is investigating the issue.

On April 23, 2025 around 16:40 UTC, DarkWeb ID Partners experienced a service interruption which caused the service to be unavailable showing a "503 Service Temporarily Unavailable" error. ‌ The root cause for this service interruption was caused by infrastructure dependencies on 3rd party libraries.   Our Engineering team deployed a fix to correct the problem on April 23, 2025 around 17:30 UTC.

Performance has been restored to normal. This incident is resolved.

The R&D team have implemented a fix. Users should now be able to access DarkWeb ID. Some performance degradation is still present and the R&D team continues to work on restoring full performance.

We are aware of a problem where all DarkWeb ID sites lead to a 503 Service Temporarily Unavailable error page The Kaseya R&D Team are Investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Our R&D has confirmed that this issue was limited to Datto Devices that recently had their operating system upgraded from Linux 20.04 to 22.04 that also had active running encrypted agents on them at the time. Based on our analysis, no further impact on newly created encrypted agents is expected moving forward. Should you encounter any issues with an encrypted agent, please reach out to our Technical Support team for prompt assistance.

The issue has been identified and a fix is being implemented.

We are aware of a problem where local virtualizations of encrypted agents can fail to boot on the latest device version (IBU). The Kaseya R&D Team is currently investigating this issue and working towards a resolution. In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where 50X errors are occurring in Datto RMM on the Syrah Platform. The Kaseya R&D Team is investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where users can experience a failure when attempting to log into the Datto Partner Portal due to a "504 Gateway Timeout" error. The Kaseya R&D Team is currently investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where assets paired to Cloud Siris 342103 may experience issues with backups and other tasks that interact with the cloud siris. The Kaseya R&D Team is currently investing the issue Please Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The issue has been identified and a permanent fix is currently being investigated As a temporary workaround, a task has been sent to the fleet to adjust the fan speeds of the impacted devices Please bear in mind that the newly adjusted fan speeds will also increase the noise levels these devices are producing during this time frame.

The issue has been identified and a permanent fix is currently being investigatedAs a temporary workaround, a task has been sent to the fleet to adjust the fan speeds of the impacted devicesPlease bear in mind that the newly adjusted fan speeds will also increase the noise levels these devices are producing during this time frame.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where Datto Backup for Microsoft Azure and Datto Endpoint Backup with DR may experience screenshot verification failures. The Kaseya R&D Team is currently investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where the device web does not load for BCDR devices. Please note, local access continues to function as expected. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where Organization Client Users are unable to load the Networking Status page within the Datto Partner Portal. The Kaseya R&D Team is currently investigating this issue. To mitigate this issue, users are advised to navigate to the following locations : For DNA devices : https://dna.datto.com/ For non-DNA devices : https://networkmanager.datto.com/ Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently experiencing partial service disruption for targets on LHR2 DC due to unplanned maintenance.Our team is working to restore the functionality on the affected instances at this time.We apologize for any inconvenience.- Kaseya Cloud Operations Team