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This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Tenant access is now stable across both US and EU tenants, and we are continuing to monitor. We will post an update as soon as we can confirm the issue has been fully resolved.

The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent issues with access to the Kandji Web App. We will post an update as soon as additional information is available.

We are investigating a reported issue with loading both US and EU tenants. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Tenant access is now stable across both US and EU tenants, and we are continuing to monitor. We will post an update as soon as we can confirm the issue has been fully resolved.

The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent issues with access to the Kandji Web App. We will post an update as soon as additional information is available.

We are investigating a reported issue with loading both US and EU tenants. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

We are continuing to investigate this issue.

We are investigating a reported issue with intermittent loading of the Kandji Web App in US and EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

The issue has been identified, and a fix is being implemented. Customers may continue to experience intermittent latency when accessing the Kandji Web App on EU tenants. We will post an update as soon as additional information is available.

We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

The issue has been identified and a fix is being implemented. Customers may continue to experience symptoms as we work to implement a fix. We will post an update as soon as additional information is available.

We are investigating reports of unexpected restarts for a subset of managed computers. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

We are investigating a reported issue with device enrollments and slowness in the Kandji web app for some customers. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we confirm the issue has been fully resolved.

We are investigating reported intermittent issues with increased load times when accessing the Kandji Web App and errors during enrollment for EU Tenants. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

We are continuing to monitor the situation and have not observed increased load times since initial reports. We will post another update once we consider this incident resolved.

We are investigating reports of intermittent increased load times relating to Self Service connections and Agent check-in by some customers. We will post an update as more information becomes available.

The issue is now resolved, and any users that have issues with Agent actions or Self Service should restart their computer. If, after a restart, issues with Self Service or Agent actions are experienced, please open a ticket with our Support Engineering team.

Self Service and Agent actions are operational. We will continue to monitor the changes implemented to ensure they yield the expected results as devices check in, and will move this issue to resolved after all validation cycles are complete.

We are actively monitoring the changes that have been implemented to ensure they yield the expected results as devices check in throughout the day. Once we are confident that the outcomes align with our expectations, we will proceed to resolve this incident.

A fix has been implemented and we are monitoring the results. Some devices may still experience intermittent issues as the fix is deployed. We will post an update as soon as we can confirm full resolution.

The issue has been identified and a fix is being developed. Some customers may continue to experience issues with Self Service and Kandji Agent functionality. We will post an update as soon as additional information is available.

We are investigating a reported issue relating to Self Service and Agent actions. This may result in the inability to load Self Service and for the Agent to complete some actions for some customers. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

An issue was reported with third-party user authentication services, but they are now operational, and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

We are no longer receiving reports of issues with chat support availability. We will post an update as soon as we can confirm the issue has been fully resolved.

We are investigating a reported issue with our chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email support@kandji.io for support if you are experiencing issues with chat.

Chat support has been stable since the closure of the third-party maintenance window. This incident is now resolved.

The third-party maintenance window is now complete, and chat support is operational.

Our third-party service provider is currently undergoing maintenance. As such, you may experience intermittent access to chat support during this window. Maintenance is expected to be completed at 02:30am UTC.

We are currently investigating an issue where the chat bubble is not available in the Kandji admin interface. Email and portal access continue to be available, as per normal.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Authentication services have returned to normal and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Third-party user authentication services are reportedly operational and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems with chat in the Kandji Web App, please open a ticket in the support portal at https://support.kandji.io.

A fix has been implemented, and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

We have identified the issue with our service provider. Please follow this link for direct updates on the service. https://status.freshchat.com/incident/402154

We are continuing to investigate this issue.

We are investigating a reported issue with chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email support@kandji.io for support if you are experiencing issues with chat.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

Third-party user authentication services are reportedly operational and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

The issue has been identified and a fix is being implemented. Customers may continue to experience impacted Web App functionality for EU instances. We will post an update as soon as additional information is available.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are investigating a reported issue with access to the EU instances. This may result in an inability to reach the Web App for some customers. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented, and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

We are continuing to investigate enrollment and agent communication issues.

We are investigating a reported issue with the Kandji Web App failing to load for a small amount of customers. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

We are investigating a reported issue with the Kandji Web App failing to load. We will post an update as more information becomes available.

This incident has been resolved. If you experience any further problems, please open a ticket with our support team.

We are no longer encountering 404 errors when accessing the Kandji Web App or from clients attempting to connect. We will post an update once we have confirmed that the issue has been fully resolved.

The issue has been identified, and a fix is being implemented. Customers may continue to experience impacted functionality. We will post an update as soon as additional information is available.

We are investigating a reported issue with access to Kandji. This may result in an inability to connect for some customers. We will post an update as more information becomes available.

This incident has been resolved. If you experience any future problems, please open a ticket with our support team.

We are no longer seeing 404 errors or access issues when accessing the Kandji Web App. We will post an update once we have confirmed the issue has been fully resolved.

We are now seeing loading and 404 issues as well as reports of access issues reduced to intermittent. Further updates to follow.

We are investigating further reports of customers' Kandji instances not loading. Further updates will be provided as more information becomes available.

We are investigating reports of 404 errors when attempting to access the Kandji Web App. We will post an update as more information becomes available.

This incident has been resolved. If you experience any future problems, please open a ticket with our support team.

We are no longer seeing 404 errors when accessing the Kandji Web App. We will post an update once we have confirmed the issue has been fully resolved.

We are investigating reports of 404 errors when attempting to access the Kandji Web App. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

The issue has been identified and a fix is being implemented. Customers may continue to experience impacted functionality. We will post an update as soon as additional information is available.

We are continuing to investigate this issue.

We are investigating a reported issue with device enrollment. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

We have identified the cause of the reported authentication issues. These issues were caused by a disruption with our 3rd party authentication provider, Auth0, which had a disruption in their US-3 region where Kandji’s account is hosted. We will post an update as soon as we can confirm the issue has been fully resolved.

We are investigating reported issues with authentication to the Kandji Web App. We will post an update as more information becomes available.

We are now considering this resolved.

We are no longer receiving reports concerning session duration. We will continue to monitor the situation.

We are investigating a small number of reports regarding session duration requiring re-authorization. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent latency or errors. We will post an update as soon as additional information is available.

We are continuing to investigate reports of experienced latency and errors. We will post an update as more information becomes available.

We are investigating reports from a small group of customers that have experienced latency or errors. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

The issue has been identified and a fix is being implemented. Customers may continue to experience impacted functionality. We will post an update as soon as additional information is available.

We are investigating a reported issue with access to the Kandji Web App. This may result in intermittent login failure, agent check-in failure, or errors during device enrollment. We will post an update as more information becomes available.

We are investigating a reported issue with Device Enrollments. We will post an update as more information becomes available.

From 10:20-10:35 am, and 11:42 am-12:38 pm, a small subset of customers may have experienced intermittent issues when attempting to log in to the Kandji Web App or enrolling a device. The underlying issue has been confirmed to be resolved. Please reach out to our support team if you believe you have experienced, or are continuing to experience an issue.

Shortly after 12am Pacific customers may have intermittently experienced an inability to log into the Kandji Web App, due to an increased error rate around authentication of requests. Our engineering teams worked to identify the issue and verified full resolution 2:30am Pacific.

A limited amount of customers may have experienced intermittent agent activity and web app functionality from 4:20 AM through 5:50 AM, Pacific, due to some errors in database communication. If you experienced, or are experiencing any issues, please reach out to our support team.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

The issue has been identified and a fix is being implemented. Customers may continue to experience some slow login functionality. We will post an update as soon as additional information is available.

We are investigating a reported issue with Login that may be related to AWS. This may result in a blank page when logging in for some customers. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

We are investigating a reported issue with web app login. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

We are continuing to investigate a reported issue with profiles and will post an update as more information becomes available.

We are investigating a reported issue with profiles. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent functionality during this implementation. We will post an update as soon as additional information is available.

We are investigating a few reported issues with some portions of the Kandji web app. This may result in Self Service being slow to load, enrollment intermittently failing, or intermittent errors on login for a small number of customers. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

The issue has been identified and a fix is being implemented. Customers may continue to experience impacted functionality for Self Service and enrolling devices. We will post an update as soon as additional information is available.

We are continuing to investigate errors for Self Service and enrollment at this time.

We are continuing to investigate the issue. Users may continue to see errors with Self Service. We have new reports for errors with device enrollment, which we are also investigating at this time.

We are investigating a reported issue with the Self Service application. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

The issue has been identified and a fix is being implemented. Customers may continue to experience impacted login functionality. We will post an update as soon as additional information is available.

We are continuing to investigate the issue at this time. We will provide an update the moment we know more and appreciate your patience.

We are investigating a reported issue with login to the Kandji Web App. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been completely resolved.

The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent errors or slow load times on login. We will post an update as soon as additional information is available.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

The issue has been identified and a fix is being implemented. Customers may continue to experience slow login. We will post an update as soon as additional information is available.

We are continuing to investigate this issue.

We are investigating a reported issue with some customer instances. This may result in a login delay, or a lack of access to the Kandji Web App for some customers. We will post an update as more information becomes available.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

The issue has been identified and a fix is being implemented. Customers may continue to experience impacted login. We will post an update as soon as additional information is available.

We are investigating a reported issue with some customer instances. This may result in a lack of access to the Kandji Web App for some customers. We will post an update as more information becomes available.