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Last checked 2025-06-14T12:42:50.813Z from Kaleido AI Platform's official status page

Historical record of incidents for Kaleido AI Platform

Feb 2, 2023

Report: "Designify Image Processing APIs not operational"

Last update 2023-02-02T16:32:58.730Z

resolved2023-02-02T16:32:58.715Z

After closely monitoring our systems we are confident that they are back in an operational state. The incident was caused by a misconfiguration in our infrastructure, which prevented the services that deliver our API to properly communicate with our edge services. As soon as we identified the issue we rolled out the fix in our infrastructure and restored our services to operational state. We will review our processes and tools to make sure that similar incidents will not happen in the future, as we are committed to provide a fully reliable service to our users.

monitoring2023-02-02T15:42:07.404Z

We just finished the rollout of the fix. API and Website are now operational again, and we are closely monitoring them.

identified2023-02-02T15:01:54.777Z

We identified the issue and rolling out a fix. APIs and Website should be back to operational state soon.

investigating2023-02-02T14:40:37.598Z

We are currently investigating an issue in our Image Processing APIs. Web and API are affected. We will share updates as we have.

Jun 22, 2022

Report: "Elevated Errors in Image Processing"

Last update 2022-06-22T08:56:59.978Z

resolved2022-06-22T08:56:59.964Z

This incident has been resolved.

monitoring2022-06-22T08:25:31.000Z

We registered elevated error rates in Image Processing for both Removebg Website and API. We identified and fixed the issue and Removebg and API are back to operational state. We are closely monitoring our systems.

Jun 21, 2022

Report: "Issues with reachability from certain regions"

Last update 2022-06-21T07:55:25.824Z

resolved2022-06-21T07:55:25.806Z

This incident has been resolved.

monitoring2022-06-21T07:24:19.698Z

Due to an issue with one of our third party providers, our websites are experiencing a higher than normal error rate when being accessed from certain regions. We are working with our provider to resolve the issue.

Jun 20, 2022

Report: "designify.com unreachable"

Last update 2022-06-20T11:03:17.006Z

resolved2022-06-20T11:03:16.991Z

The incident has now been resolved and we are taking steps to avoid similar issues in the future.

monitoring2022-06-20T09:27:45.841Z

A fix has been implemented and we are monitoring the results.

identified2022-06-20T09:15:28.548Z

We have identified an issue with designify.com and are working to resolve the situation

Mar 28, 2022

Report: "Elevated error rate"

Last update 2022-03-28T08:44:32.537Z

resolved2022-03-28T08:44:32.522Z

The issue has been resolved and image processing is back to normal.

identified2022-03-28T08:15:21.664Z

The issue has been identified and a fix is being implemented.

investigating2022-03-28T08:14:35.416Z

We are currently investigating an issue which causes images to not be processed

Mar 7, 2022

Report: "Increased amount 502 Responses"

Last update 2022-03-07T10:04:59.622Z

resolved2022-03-07T10:04:59.609Z

We are now seeing no more 502 responses to requests. Incident is now resolved.

monitoring2022-03-07T08:48:02.000Z

We are currently investigating an increased amount of 502 responses to requests in our Image Processing API. Mitigation is already put in place and we are monitoring our systems closely.

Report: "Increasing amount 502 Responses"

Last update 2022-03-07T09:40:56.812Z

resolved2022-03-07T09:00:00.000Z

We are registering an increased amount of 502 responses to requests in our Image Processing API. We are investigating the issue.

Feb 25, 2022

Report: "Image Download Errors"

Last update 2022-02-25T11:24:24.674Z

resolved2022-02-25T10:58:20.000Z

After closely monitoring for few hours we are now marking the incident as resolved. In the course of next days we are reviewing our infrastructure and policies to make sure that similar incidents will not happen again, as we are committed to delivering high quality, high availability service. We deeply apologize for any inconvenience that this incident may have caused to our users.

monitoring2022-02-25T07:14:10.865Z

We have investigated failing image downloads on the remove.bg website and Android app and have identified the root cause. The issue has been resolved. We are monitoring and will keep an eye on this to ensure the fix was successful.

Feb 21, 2022

Report: "Elevated image processing error rate"

Last update 2022-02-21T08:24:54.372Z

resolved2022-02-18T17:00:00.000Z

A certificate configuration error might cause some clients with strict SSL validation to not be able to connect

Feb 17, 2022

Report: "Elevated image processing error rate"

Last update 2022-02-17T16:08:19.815Z

resolved2022-02-17T07:00:00.000Z

Web users are currently seeing an elevated image processing error rate

Jun 8, 2021

Report: "Elevated error rate"

Last update 2021-06-08T11:44:26.661Z

resolved2021-06-08T11:44:26.646Z

This incident has been resolved.

monitoring2021-06-08T11:37:28.167Z

A fix has been implemented and we are monitoring the results.

identified2021-06-08T11:28:51.626Z

The issue has been identified and a fix is being implemented.

investigating2021-06-08T10:24:17.104Z

We are investigating an impact to performance with our CDN and other 3rd party providers

investigating2021-06-08T10:03:22.817Z

We are currently investigating this issue.

May 12, 2021

Report: "Elevated error rate"

Last update 2021-05-12T15:58:42.095Z

resolved2021-05-12T15:58:42.046Z

This incident has been resolved.

monitoring2021-05-12T11:34:07.615Z

We are continuing to monitor for any further issues.

monitoring2021-05-12T11:15:51.982Z

We are continuing to monitor for any further issues.

monitoring2021-05-12T10:46:21.876Z

A fix has been implemented and we are monitoring the results.

identified2021-05-12T10:22:00.150Z

The issue has been identified and a fix is being implemented.

investigating2021-05-12T09:51:42.899Z

We are continuing to investigate this issue.

investigating2021-05-12T09:51:06.474Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Apr 15, 2021

Report: "Elevated API Errors"

Last update 2021-04-15T12:57:07.025Z

resolved2021-04-15T12:57:07.011Z

Due to a technical error, users of the remove.bg API and website upload have been experiencing elevated processing times and error rates today between 14:30 and 14:55 CEST. The issue has been resolved and all services have returned to their normal state again.

monitoring2021-04-15T12:50:15.084Z

A fix has been implemented and we are monitoring the results.

identified2021-04-15T12:38:18.302Z

The issue has been identified and a fix is being implemented.

investigating2021-04-15T12:33:43.743Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Apr 14, 2021

Report: "Elevated error rate"

Last update 2021-04-14T17:24:53.656Z

resolved2021-04-14T17:24:53.638Z

Due to a technical error users of the remove.bg API and website upload have been experiencing elevated processing times and error rates today between 18:36 and 19:08 CEST. The issue has been resolved and all services have returned to their normal state again as we continue to monitor the situation.

monitoring2021-04-14T17:10:50.720Z

A fix has been implemented and we are monitoring the results.

identified2021-04-14T17:02:15.947Z

The issue has been identified and a fix is being implemented.

investigating2021-04-14T16:52:19.509Z

We are currently investigating the issue

Jan 5, 2021

Report: "Elevated error rate"

Last update 2021-01-05T17:49:14.219Z

resolved2021-01-05T17:49:14.203Z

This incident has been resolved.

monitoring2021-01-05T15:23:26.560Z

A fix has been implemented and we are monitoring the results.

investigating2021-01-05T14:54:57.186Z

We are currently investigating this issue.

Dec 14, 2020

Report: "Elevated error rate"

Last update 2020-12-14T13:05:12.865Z

resolved2020-12-14T13:05:12.848Z

This incident has been resolved.

identified2020-12-14T12:38:35.392Z

The issue has been identified and a fix is being implemented.

Nov 4, 2020

Report: "Elevated API error rate"

Last update 2020-11-04T20:34:24.574Z

resolved2020-11-04T20:34:24.556Z

This incident has been resolved.

monitoring2020-11-04T16:38:56.313Z

A fix has been implemented and we are monitoring the results.

investigating2020-11-04T14:13:32.186Z

We are currently investigating this issue.

Oct 13, 2020

Report: "Elevated image processing error rate"

Last update 2020-10-13T16:34:58.215Z

resolved2020-10-13T16:34:58.197Z

This incident has been resolved.

monitoring2020-10-13T15:20:17.135Z

A fix has been implemented and we are monitoring the results.

investigating2020-10-13T15:00:58.512Z

We are currently investigating this issue.

Aug 31, 2020

Report: "Image processing delays"

Last update 2020-08-31T09:31:26.743Z

resolved2020-08-31T09:31:26.726Z

This incident has been resolved.

investigating2020-08-31T09:19:34.033Z

We are currently investigating this issue.

Aug 26, 2020

Report: "Elevated response times"

Last update 2020-08-26T17:03:55.633Z

resolved2020-08-26T17:03:55.618Z

This incident has been resolved.

identified2020-08-26T14:00:56.448Z

The issue has been identified and a fix is being implemented.

Jul 17, 2020

Report: "Upstream DNS connectivity errors"

Last update 2020-07-17T23:22:05.409Z

resolved2020-07-17T23:22:05.390Z

This incident has been resolved.

monitoring2020-07-17T21:50:44.148Z

A DNS resolution problem has been confirmed by our upstream infrastructure provider. While their investigation is still ongoing, our monitoring indicates a resolution of the issue. We are monitoring further results.

investigating2020-07-17T21:29:04.205Z

We are currently investigating DNS connectivity errors related to an upstream infrastructure provider, impacting the availability of our services.

Jul 12, 2020

Report: "Elevated error rate"

Last update 2020-07-12T07:57:21.944Z

resolved2020-07-12T07:57:21.929Z

This incident has been resolved.

monitoring2020-07-12T07:08:40.226Z

A fix has been implemented and we are monitoring the results.

identified2020-07-12T06:47:02.728Z

The issue has been identified and a fix is being implemented.

investigating2020-07-12T06:34:26.035Z

We are currently investigating this issue.

Jun 25, 2020

Report: "Elevated processing times"

Last update 2020-06-25T13:40:05.399Z

resolved2020-06-25T13:40:05.383Z

This incident has been resolved.

identified2020-06-25T13:37:42.755Z

We are continuing to work on a fix for this issue.

identified2020-06-25T13:31:34.707Z

The issue has been identified and a fix is being implemented.

investigating2020-06-25T13:27:10.608Z

We are currently investigating this issue.

Jun 15, 2020

Report: "Elevated Website Errors"

Last update 2020-06-15T12:46:02.631Z

resolved2020-06-12T14:10:20.000Z

This incident has been resolved.

investigating2020-06-12T13:57:05.000Z

We are currently investigating this issue.