Kajeet

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Historical record of incidents for Kajeet

Report: "Initial Incident Notification - Connectivity Issues"

Last update
investigating

Our service has been experiencing connectivity issues and we apologize for any inconvenience this might have caused. Please know our team is actively working on identifying and resolving this issue. We will update you as soon as we have additional information.

Report: "Verizon Activation Issues 5/29/2025"

Last update
resolved

Verizon has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

identified

Verizon Engineers have been engaged and are actively working on the issue. This issue is impacting multiple Verizon customers. There is no ETA at this time. We apologize for any inconvenience this is causing.

investigating

Some customers may be experiencing Verizon activation issues as of this morning 5/29/2025. Please know our technical teams are actively working along with Verizon on resolving this issue and we apologize for any inconvenience this might have caused.

Report: "Verizon Activation Issues 5/29/2025"

Last update
Resolved

Verizon has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

Identified

Verizon Engineers have been engaged and are actively working on the issue. This issue is impacting multiple Verizon customers. There is no ETA at this time. We apologize for any inconvenience this is causing.

Investigating

Some customers may be experiencing Verizon activation issues as of this morning 5/29/2025. Please know our technical teams are actively working along with Verizon on resolving this issue and we apologize for any inconvenience this might have caused.

Report: "Intermittent Verizon Connectivity Issues"

Last update
resolved

The Verizon Intermittent Connectivity issues have been resolved and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

investigating

Our engineers continue to work with Verizon on the issue. We apologize for any inconvenience this may be causing.

investigating

Some customers may be experiencing Verizon intermittent connectivity issues. Our engineers are working with Verizon on the issue. We apologize for any inconvenience this may be causing.

Report: "Intermittent Connectivity Issues to Verizon"

Last update
resolved

The issue has been resolved and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

investigating

As of Monday, 4/28/25, 9:15 PM ET some customers may be experiencing intermittent connectivity issues. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

Report: "Verizon Service Level Degredation"

Last update
resolved

The Verizon issues have been resolved and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

identified

Please know that Verizon is working to restore service at normal performance levels. Further updates will be provided as soon as they become available.

identified

Our Verizon Enterprise circuits experienced issues overnight that we've since mitigated. Customers may have experienced degradation of service around 6AM ET. We're actively working with Verizon support to troubleshoot further.

Report: "Delayed AT&T Activations"

Last update
resolved

The AT&T activations issue has been resolved and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

investigating

AT&T continues to investigate the delay in Activations.

investigating

Some customer may be experiencing delayed AT&T actvations. Please know our team is actively working with AT&T on identifying and resolving this issue and we apologize for any inconvenience this might have caused.

Report: "Blocked Traffic due to a Content Filtering Issue"

Last update
resolved

As of Monday 3/24/25 5:28 PM ET, the blocked traffic issues have been reolved. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

investigating

As of 12:20 PM ET, some customers may be experiencing blocked traffic due to a content filtering issue. Please know our team is actively working on identifying and resolving this issue and we apologize for any inconvenience this might have caused.

Report: "Updates to Web Filtering Policies are Delayed"

Last update
resolved

The Web Filtering issue has been resolved and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

investigating

As of Thursday 3/20/25, 10:37 AM ET, updates to Web Filtering Policies are delayed. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

Report: "E-mailed Alerts from Kajeet"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

investigating

Some customers may receive repeat e-mailed alerts from Kajeet. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

Report: "Verizon Activations Issues 1/23/2025"

Last update
resolved

Verizon has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

investigating

As of 8 AM ET 1/23/2025, Customers attempting Verizon activations via our self service activation functionality in Sentinel may encounter errors. We've engaged Verizon support who are actively working to fix the issue.

Report: "Sentinel Operations and Provisioning May Be Delayed"

Last update
resolved

Sentinel Operations and Provisioning issue has been resolved and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

investigating

We are continuing to investigate this issue.

investigating

Sentinel Operations and Provisioning May Be Delayed. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

investigating

We are continuing to investigate this issue.

investigating

Sentinel Operations and Provisioning May Be Delayed. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

Report: "Issues loading Insights in Sentinel"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

investigating

Some customers may be experiencing issues loading Insights in Sentinel. We apologize for any inconvenience this might have caused. Please know our team is actively working on identifying and resolving this issue.

Report: "T-Mobile provisioning Errors"

Last update
resolved

The T-Mobile provisioning issue has been resolved and normal performance levels have been restored. Thank you for your continued patience as our team worked with T-Mobile to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

investigating

Starting at 5 PM ET yesterday, 11/14/24, some customers may be receiving provisioning errors from T-Mobile. Our engineers are working on the issue with T-mobile. We apologize for any inconvenience this may be causing.

Report: "Possible T-Mobile Provisioning Issues 8/12/2024"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

investigating

We are currently working with T-Mobile on potential T-Mobile provisioning issues. The issue began at approximately 10:37 PM EST on August 11th, 2024. Our technical team is diligently working with T-Mobile towards a prompt resolution. We apologize for any inconvenience this may cause.

Report: "Verizon service Degradation"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call (877) 352-5338 to speak with someone right away.

investigating

We are aware of a potential Verizon web browsing issue impacting some Kajeet customers. The issue began at approximately 12:15 PM EST on August 15th, 2024. Our technical team is actively investigating with Verizon and working towards a swift resolution. We appreciate your patience and understanding during this time. For further updates or assistance, please don't hesitate to contact our support team via email at support@kajeet.com or by opening a ticket through Sentinel.

Report: "Service Outage for Direct Access"

Last update
resolved

This morning at 3:15AM EST, Kajeet experienced an issue with the ACL for Direct Access. Service was restored at 9 AM EST. We apologize for any inconvenience this may have caused. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

Report: "Verizon Connectivity issues - 7/31/24"

Last update
resolved

Our services experienced connectivity issues with Verizon. Our team has resolved the issue with Verizon and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

Report: "Inconsistent connection on Direct Access Lines"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

investigating

We are aware of inconsistent connection on Direct Access Lines. The issue began at approximately 8:00 AM EST on May 21, 2024 Our technical team is diligently investigating the root cause of this issue and working towards a prompt resolution. We apologize for any inconvenience this may cause.

Report: "Problems with ATT Provisioning"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

identified

We are currently experiencing a potential delay with AT&T provisioning services. The issue began at approximately 3:45 PM EST on May 14, 2024. Our technical team is diligently investigating the root cause of this issue and working towards a prompt resolution. We apologize for any inconvenience this may cause.

Report: "Kajeet service Degredation"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call (877) 352-5338 to speak with someone right away.

investigating

We are aware of a potential web browsing issue impacting some Kajeet customers. The issue began at approximately 10:55 CST on May 6, 2024. Our technical team is actively investigating the cause of the problem and working towards a swift resolution. We appreciate your patience and understanding during this time. For further updates or assistance, please don't hesitate to contact our support team via email at support@kajeet.com or by opening a ticket through Sentinel.

Report: "Kajeet Phone Support Line"

Last update
resolved

Our team has resolved the issue with our phone system and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

identified

We have identified the issue and we are working with our vendors to get it corrected. In the meantime, you can reach our support team by dialing the following alternate number: 1-877-526-2661.

identified

We continue to investigate issues with our phone support line with our Vendors. In the meantime, you can reach our support team by dialing the following alternate number: 1-877-526-2661

identified

Our Team continues to work on the issue with our vendors. Updates will follow.

investigating

We are aware that our primary phone number for reaching the Kajeet support team is currently unavailable. Our team is diligently working to resolve this issue as quickly as possible. In the meantime, you can reach our support team by dialing the following alternate number: 1-877-526-2661 We sincerely apologize for any inconvenience this may cause.

Report: "AT&T Carrier Connectivity Issues"

Last update
resolved

AT&T has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

monitoring

AT&T Connectity has been restored but AT&T is still investigtaing the root cause.

investigating

AT&T has been experiencing connectivity issues since 3:50 AM EST. AT&T Network Engineers are investigating.

Report: "Verizon provisioning"

Last update
resolved

Verizon has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

investigating

Verizon provisioning is currently experiences issues with activations. Their technical teams are currently engages and working to resolve the issue.

Report: "Direct Access Issues"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

investigating

Technical teams and vendor support continue to work on the issue.

investigating

Technical teams continue to work on the issue and have engaged vendor support.

investigating

Direct Access customers maybe experiencing issues when trying to connect to your devices. The technical teams are engaged and continue to work on the issue.

investigating

Direct Access customers maybe experiencing issues when trying to connect to your devices. The technical teams are engaged and working on the issue.

Report: "Latency with Service Now Ticketing"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

investigating

Service Now Ticketing has been experiencing latency problems. Please know our team is actively working with Service Now Support on identifying and resolving this issue. We will update you as soon as we have additional information.

Report: "Issues with T-Mobile Self Service Activations"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

investigating

Several customers have experienced issues with T-Mobile activations. Our engineers are investigating the issue. We apologize for any inconvenience this might have caused. Please know our team is actively working on identifying and resolving this issue. We will update you as soon as we have additional information.

Report: "Activation are not completing"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

investigating

Provisioning transactions are being processed slower than expected due to a large volume of transactions being submitted at the same time. We expect normal processing in 20-30.

investigating

Customers attempting to activate via our self service activation functionality in Sentinel may encounter errors. We've engaged the support who are actively working to fix the issue.

Report: "Verizon Activations Issues"

Last update
resolved

Verizon has resolved the issue and activations via our self service activation functionality in Sentinel have returned to normal. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

investigating

Customers attempting Verizon activations via our self service activation functionality in Sentinel may encounter errors. We've engaged Verizon support who are actively working to fix the issue.

Report: "Sentinel Reporting is degraded"

Last update
resolved

Our team has resolved the issue and continue to work on the backlog files. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

monitoring

We are continuing to monitor for any further issues.

monitoring

UPDATE: A fix has been implemented mitigating the immediate impact. Engineering teams are working on the backlog of files to restore full service.

investigating

Data rating for non bearing lines and reporting have been experiencing problems. We apologize for any inconvenience this might have caused. Please know our team is actively working on identifying and resolving this issue. We will update you as soon as we have additional information.

Report: "Kajeet Service Degradation 7/20/2023"

Last update
resolved

Some Kajeet customers may have experienced issues with web browsing between the hours of 12:30 and 2:30 PM EST. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

Report: "Multiple Services Impacted by upstream provider"

Last update
resolved

The provider has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked the provider to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The upstream provider has resolved the issue and services are recovering.

identified

The issue has been identified and we are working with our upstream provider to resolve the issue.

investigating

We are continuing to investigate this issue.

investigating

Due to an upstream provider incident some Kajeet servers are currently being impacted.

Report: "Media Center is Experiencing Issues"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

investigating

Please know that our team is working to restore service at our normal performance levels. Further updates will be provided as soon as they become available.

investigating

Our Media Center has been experiencing problems and we apologize for any inconvenience this might have caused. Please know our team is actively working on identifying and resolving this issue. We will update you as soon as we have additional information.

Report: "Sentinel UI - Degraded Performance"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

identified

We continue to work to resolve the issues with the Sentinel UI. We will update you as soon as we have additional information.

identified

The Sentinel UI has been experiencing latency, we apologize for any inconvenience this might have caused. Please know our team has identified an issue and is actively working to resolve the issue. We will update you as soon as we have additional information.

Report: "Sentinel Reporting Incident"

Last update
resolved

Our team identified and resolved an issue with reporting on May 18th 1130am ET. The issue has been resolved and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

Report: "AT&T Activation and Deactivation Issues"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

investigating

We are aware of issues with activations on AT&T services. We apologize for any inconvenience this might have caused. Please know our team is actively working on identifying and resolving this issue. We will update you as soon as we have additional information.

Report: "Connectivity Issues Affecting Multiple Carriers"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

identified

Please know that our team is working to restore service at our normal performance levels. Further updates will be provided as soon as they become available.

identified

Please know that our team is working to restore service at our normal performance levels. Further updates will be provided as soon as they become available.

investigating

Please know that our team is working to restore service at our normal performance levels. Further updates will be provided as soon as they become available.

investigating

We are currently investigating connectivity issues affecting multiple carriers. We apologize for any inconvenience this may cause. Please know our team is actively working on identifying and resolving this issue. We will update you as soon as we have additional information.

Report: "Verizon Activations"

Last update
resolved

This incident has been resolved. Please see the following update from Verizon: Verizon IoT Service Management has become aware of the following development which may have affected your service: Severity Level: High Start: Mar 14, 23 1:29 PM EST End: Mar 14, 23 4:32 PM EST Affected Services: IoT Activations Affected Location: Nationwide Incident Summary: An issue was identified that may have caused customers to experience activation and provisioning failures of IoT devices. Incident Status: Resolved Resolution: Efforts to restore service is complete and activation and provisioning requests should process normally. All failed transactions will need to be retried.

identified

Verizon has made Kajeet aware of issues with activations on VZW services. Verizon engineers are working to resolve this issue, however we expect there to be delays for any new Verizon activation

Report: "Delay in Verizon Activations"

Last update
resolved

This incident has been resolved by Verizon. Please see the Nationwide Incident Summary posted by Verizon below: To our Valued Customers, This Service Bulletin is provided in part of IoT Service notifications. Verizon IoT Service Management has become aware of the following development which may have affected your service: Severity Level: High Start: Mar 14, 2023 4:00 AM EST End: Mar 14, 2023 12:04 PM EST Affected Services: IoT Activations Affected Location: Nationwide Incident Summary: An issue was identified which may have caused some customers to experience delays with activation and provisioning of IoT devices. Incident Status: Resolved Resolution: Efforts to restore service is complete and activation and provisioning requests should process normally.

identified

Verizon has made Kajeet aware of issues with activations on VZW services. Verizon engineers are working to resolve this issue, however we expect there to be delays for any new Verizon activation

Report: "Initial Incident Notification - Intermittent connectivity issues"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

identified

Please know that our team is working to restore service at our normal performance levels. We failed over to a known working environment and continue to troubleshoot. Further updates will be provided as soon as they become available.

investigating

We are currently investigating intermittent connectivity issues. We apologize for any inconvenience this might have caused. Please know our team is actively working on identifying and resolving this issue. We will update you as soon as we have additional information.

Report: "Intermittent connectivity issues"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

identified

The issue has been identified and a fix is being implemented.

investigating

Our services are currently experiencing an issue where heavy data users on Complete Unlimited may hit a virtual data limit preventing further use. We are working to clear the issue and restore service to any impacted line.

Report: "T-mobile Service Issue"

Last update
resolved

All services have been restored

identified

We have engaged T-Mobile support and they have confirmed local sites issues. We will keep you updated as we learn more.

investigating

T-Mobile is experiencing localized outages which may affecting Kajeet customers. Kajeet has engaged T-Mobile support. We will keep you updated.

Report: "Kajeet Connectivity Issues"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

identified

Please know that our team is working to restore service at our normal performance levels. Further updates will be provided as soon as they become available.

investigating

We've identified connectivity issues on our bearer path impacting all carriers. We've opened a bridge and are actively working on resolving the issue. We will update you as we find out more.

Report: "Sentinel APIs - Degraded Performance"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

identified

We are experiencing degraded performance on Sentinel APIs and are working to resolve the issue. Further updates will be communicated promptly.

Report: "Rogers - Full Network Outage"

Last update
resolved

The Rogers nationwide network outage has been resolved and services has recovered across the board. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

identified

We're experiencing a full network outage on Rogers. This seems to be widespread as there are multiple reports online of Rogers network being down. We've reached out to their support team and are waiting on further updates.

Report: "AT&T FirstNet Service Issues 6/22/22"

Last update
resolved

Some AT&T First Net customers may have experienced service issues starting at 11:27 PM ET 6/22/22 until 12:14 AM 6/23/22. Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

Report: "Brief Traffic loss with TMO/Verizon and the Sentinel Home Page"

Last update
resolved

Some customers may have experienced problems between 7:08 AM EDT and 7:20 AM EDT with TMO/Verizon and the Sentinel Home Page . We apologize for any inconvenience this might have caused. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

Report: "Direct Access services are degraded"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

identified

An issue with a tunnel has been found and tunnel is being bounced.

investigating

We are continuing to investigate this issue.

investigating

Direct Access services are degraded, We are working on restore this issue

Report: "Sentinel Self Service Activations are currently failing"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

identified

Our dev teams have found the issue and are working on deploying a fix into our production environment.

identified

Sentinel Self Service Activations are currently failing. We are working to resolve the issue momentarily. Please reach out to support@kajeet.com to request activations as needed until service is restored

Report: "Service Impacting Event - 3/21/2022"

Last update
resolved

Kajeet customers may have been impacted by an internet related service event between the hours of 11:07 pm until 11:12 pm EST on Monday 3/21/2022. This was due to maintenance activities.

Report: "Sentinel UI Page Experiencing Problems"

Last update
resolved

Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Our Sentinel UI Management Portal has been experiencing problems and we apologize for any inconvenience this might have caused. Please know our team is actively working on identifying and resolving this issue. We will update you as soon as we have additional information.

Report: "Final Incident Notification - The Web filtering page within Sentinel is now working again."

Last update
resolved

Our Operations team has resolved the issue and normal performance levels have been restored with the web filtering page within Sentinel. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 240-482-4636 to speak with someone right away.

investigating

The Web filtering page within Sentinel is having issues logging users in - actual device filtering not impacted. The Operations team is working on resolving the issue. Our service has been experiencing problems and we apologize for any inconvenience this might have caused. Please know our team is actively working on identifying and resolving this issue. We will update you as soon as we have additional information.