Is Kajabi Down Right Now? Check if there is a current outage ongoing.

Calendly is reporting an outage that may affect users relying on the Calendly integration. As a result, there may be errors when booking a new session on coaching programs, notification delays from sessions that are already configured, and new and existing integrations from being configured. Coaching programs that use the Kajabi scheduler are not affected. For real-time updates, please visit Calendly's status page at https://www.calendlystatus.com/

We’re currently experiencing an issue affecting the creation and editing of custom widgets in the builder. One of our third-party vendors is experiencing an outage, which may impact some Heroes when adding a Widget section to a Website or Landing Page. Existing widgets are rendering as expected and are not impacted. Our team is actively monitoring the situation and will provide updates as more information becomes available.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Calendly will be performing a scheduled database maintenance Friday, May 23 from 9:00 PM to 1:00 AM PST. While we do not anticipate an outage, some users may experience intermittent errors during this time frame. This maintenance will last an estimated 4 hours.

This incident has been resolved.

A fix has been implemented, and we are monitoring the results.

We have identified an issue causing increased latency and timeouts when accessing the admin comments index. This may affect the performance of users managing course comments. Our team is actively working to implement a fix. We will provide updates as more information becomes available. Thank you for your patience.

This incident has been resolved.

Apple Pay experienced a service disruption external to Kajabi, which is now restored and available at checkout. We will continue to monitor and will update this page accordingly.

We've identified that the elevated errors for Apple Pay payments processed through Kajabi Payments are due to an outage reported by Apple. Apply Pay has been temporarily removed as an option at checkout until this issue is resolved.

We're observing elevated errors for Apple Pay payments processed through Kajabi Payments. We will update this page once we have more information to share.

This incident has been resolved.

Our third-party vendor has resolved the recent incident, and we are actively monitoring to ensure continued stability. Heroes should no longer experience issues with contact imports and lead generation.

One of our third party vendors is currently experiencing an outage that is affecting email validation. This may affect some Heroes and their customers, specifically impacting contact imports and lead capture functionalities. Our team is actively monitoring the situation and is in contact with Mailgun for further updates. We will provide ongoing updates as we learn more.

This incident has been resolved.

We've identified that intermittent issues affecting Klarna payments were due to a third-party partner. They have implemented a fix, and we are observing recovery while continuing to monitor the situation.

We've identified that intermittent issues affecting Klarna payments were due to a third-party partner. They have implemented a fix, and we are observing recovery while continuing to monitor the situation.

We are currently investigating intermittent errors for customers that attempt to check out using Klarna. We will update this page when we have more information to share.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and we are in progress of implementing a solution. We will provide updates as soon as we have more information.

We are investigating email sending delays that are affecting some outbound emails. Email Metrics are also delayed. We will provide updates as soon as we have more information.

A fix has been implemented and the issue is no longer occurring. This incident has been resolved.

A fix has been implemented, and we are seeing success in being able to access and edit pages and email templates. We are currently reviewing and monitoring the results.

We are investigating reports of Heroes encountering an error when accessing Landing Pages, Website Pages, and Email Templates in the Admin view. Making changes to the templates may also be impacted during this time. Note: This does not appear to impact the customer experience. We'll provide an update soon. We highly appreciate your patience at this time.

We have resolved an issue related to setting up the Stripe third-party processor. This did not impact Kajabi Payments or any existing payment processor integrations.

We are currently investigating an issue related to setting up the Stripe third-party processor. This does not impact Kajabi Payments or any existing payment processor integrations.

This incident has been resolved.

We are seeing a reduction in page load times and email delivery delays back into the normal range, we are still monitoring the situation.

Heroes may be experiencing intermittent errors while in the Kajabi Application. Please be aware that email delivery may experience delays during this time. We appreciate your patience. We are actively investigating this and will provide updates on this page as soon as they become available.

We are seeing a reduction in page load times and email delivery delays back into the normal range. We are still monitoring the situation.

This incident has been resolved.

Calendly is reporting that Zoom services are coming back online with positive results. We are currently monitoring for any changes.

Zoom is currently experiencing an outage that may affect users relying on the Calendly integration. As a result, some Heroes and their customers could encounter issues accessing Zoom meetings. For real-time updates, please visit Calendly's status page at https://www.calendlystatus.com/

We have identified an issue preventing some Heroes from creating new Courses. This issue has already been resolved. But if you have any questions/concerns, please reach out to support.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are aware of an issue affecting members who are experiencing issues with submitting and closing quizzes. We are actively investigating the issue, and we will provide updates to this page as soon as possible.

Resolved - On April 11th, between 7:51 AM and 10:13 AM PDT, Kajabi was alerted by Stripe to an issue affecting Google Pay checkouts processed through Kajabi Payments. During this time, Google Pay was temporarily disabled as a payment option at checkout. Stripe has since reported the issue as resolved, and we’ve observed full recovery on our end. You can view more details on Stripe’s status page here: https://status.stripe.com/

This incident has been resolved by PayPal and we have observed full recovery.

PayPal has implemented a fix, and we have observed PayPal checkouts are recovering. We are continuing to closely monitor checkout processes and will update this status with any new information. Additionally, you may refer to PayPal’s status page here: https://www.paypal-status.com/history/eventdetails/87407

Paypal has identified the issue causing some one-time checkouts using PayPal to fail. PayPal is investigating, and we will provide updates to this page as soon as possible.

We are aware of an issue affecting some one-time checkouts using PayPal. We are actively investigating the issue, and we will provide updates to this page as soon as possible. We have not identified any issues with other payment processors: Stripe and Kajabi Payments, which are fully operational.

The fix has been applied and our Heroes' customers should now be able to enter Course Live Video calls, and any scheduled coaching calls. This incident is resolved. Thank you for your patience!

We are aware that some Heroes customers are access course live video and joining scheduled coaching calls. We have identified a solution and working to implement it as soon as possible. We will update this page as new information becomes available.

This incident has been resolved.

We are receiving reports of delays when we send outgoing messages to our Heroes via live chat. Our chat vendor is investigating and looking to resolve the matter. We'll provide an update soon as we have more information. Please reach out to support@kajabi.com for your needs. Thank you for your continued patience, we will continue to update this page as the situation evolves.

The issue affecting subscription and multiple payment checkouts for Kajabi Heroes using Stripe has been resolved. We appreciate your patience and support. This issue did NOT affect Kajabi Payments or PayPal.

We have identified an issue impacting a few Heroes selling subscription and multiple payment offers through our third party Stripe integration. Some customers may not be able to complete their purchases. Our team is actively investigating this with Stripe and will provide updates as soon as we have them. Thank you for your patience. This issue does NOT affect Kajabi Payments or PayPal.

We identified an issue affecting the search functionality in Kajabi Communities, causing search results to inadvertently reveal limited member information (i.e. name). Our team promptly investigated and resolved this issue. Search is now functioning normally.

The issue affecting subscription and multiple payment checkouts for Kajabi Heroes using Stripe has been resolved. We appreciate your patience and support. This issue did NOT affect Kajabi Payments or PayPal.

Stripe has resolved the issue affecting subscription and multiple payment checkouts for Kajabi Heroes. We are monitoring and notifying affected Heroes. Thank you for your patience. This issue did NOT affect Kajabi Payments or PayPal

Stripe has identified the cause of the issue affecting subscription and multiple payment checkouts for Kajabi Heroes and is working to resolve it. We will provide an update on resolution as soon as we have one. Thank you for your patience. This issue did NOT affect Kajabi Payments or PayPal.

We have identified an issue impacting Heroes selling subscription and multiple payment offers through our third party Stripe integration. Some customers may not be able to complete their purchases. Our team is actively investigating this with Stripe and will provide updates as soon as we have them. Thank you for your patience. This issue does NOT affect Kajabi Payments or PayPal.

This incident is now resolved.

We’ve identified an issue that’s imposing contact limits and restricting email sends for a very small group of Heroes. Our team is actively investigating and working to resolve the problem. We’ll share updates as soon as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating reports of Heroes encountering an error when saving pages on the theme editor. This only affects Website Pages on sites that include the Communities product. Our engineers have identified the cause and implementing a fix. We'll provide an update soon, once our team has validated that the solution has been implemented. We highly appreciate your patience at this time.

This incident is resolved. Thank you for your patience and understanding.

We are seeing things return to normal. We will continue to monitor the situation. If needed, please continue to check the status page for further updates.

We are currently investigating an issue with Communities where the Community Admin Dashboard is not loading. There is also a very small number of Communities that are inaccessible. We will update this status page as soon as we have more information available.

We identified an issue earlier today that affected site pages resulting in site pages not rendering contents. Our team has determined that the issue has been resolved and site pages should now render the contents as intended. If you continue to experience this issue, please don't hesitate to contact support. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are currently monitoring the results.

We have discovered an issue with the UI where successful offer purchases are showing as "Refunded", even though a refund request was not initiated. We are working to resolve this matter as soon as possible and will provide updates as we have them. We appreciate your patience and understanding as we work to resolve this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We’ve discovered an issue impacting the A/B Email testing functionality. This is impacting the Admin accessibility of the functionality. During this time, A/B Emails and the associated reports are unavailable. We are working to resolve this matter as soon as possible and will provide updates as we have them. We appreciate your patience and understanding as we work to resolve this issue.

This incident has been resolved.

We are investigating slow response times and occasional timeouts in the admin panel in Kajabi. Some pages may take longer than usual to load or may time out while loading, and you may experience email delays. We will provide updates as soon as we have more information.

We are investigating slow response times and occasional timeouts and in the admin panel in Kajabi. Some pages may take longer than usual to load or may time out while loading. We will provide updates as soon as we have more information.

This incident has been resolved. Thank you for your patience and understanding.

We have identified the cause of the issue and are working towards a resolution. Please continue to monitor this page for more updates.

Heroes are experiencing an issue where they are unable to create a "Send an email" Automation. We are actively investigating the issue and will update you when we have more information.

We have identified that some Heroes are experiencing unresponsive pages in the admin when using Google Chrome. Please update Chrome to the latest version to resolve this issue. Please reach out to support@kajabi.com for additional support or questions.

We are still investigating the cause of the issue. If you experience an issue with unresponsive pages in Kajabi, please reach out to our support team at support@kajabi.com.

Some heroes are experiencing a unresponsive page when attempting to make changes in Kajabi. We are investigating these reports and looking for the cause of the issue. We will update when we have more information here. If you are experiencing this, please contact our support team by emailing support@kajabi.com or connecting via Live Chat. We'll be glad to help!

This incident has been resolved.

Our email delivery vendor is experiencing delivery delays. We are continuing to monitor the situation and will update this page as additional information becomes available. We will be monitoring to ensure emails are continuing to be delivered.

We've had some reports of email sending being delayed. Please note that email delivery remains unaffected by these delays. We are investigating the matter. Thank you for your patience while we look into this.

We've had some reports of email statistics not propagating to Kajabi's email reporting tool. Please note that email delivery remains unaffected by these delays. Thank you for your patience while we look into this.

This incident has been resolved.

One of our payment providers, PayPal, is experiencing an outage. PayPal payments are failing. We'll keep everyone posted for any updates regarding this issue. Stripe and Kajabi Payments are fully operational.

Calendly has marked their report resolved. The integration and experience scheduling has returned to normal.

Calendly is reporting that their application loading slowly and unaccessible for some individuals. This may impact our Calendly integration inside Kajabi with the same result. You can see the current Calendly status here: https://www.calendlystatus.com/ We will update this status as we get more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

Due to a vendor outage, we are experiencing issues with the setup of new custom domains as well as the management of existing custom domain connections. Web availability of existing domain connections is unaffected at this time. We are working with our vendor and will update this page as soon as we have information to share.

This incident has been resolved.

We are currently investigating reports of heroes having issues saving pages on the theme editor. Our engineers are investigating and looking into the matter. We'll provide an update soon once our team has identified the root cause. We highly appreciate your patience at this time.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently experiencing issues with Live Chat causing a slight wait time in connecting to an agent. We are working quickly to resolve this and will be with you as soon as possible. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating reports where heroes are creating coupons in non-USD currency and it is automatically defaulting to USD currency after save. We will update this page when we have more information to share.

This incident has been resolved.

A fix has been implemented to resolve elevated checkout errors. Certain actions inside Kajabi, (such as duplicating pages, offers, or products) may also have been affected and are now recovering.

We are currently investigating elevated checkout errors and will update this page when we have more information to share.

Thank you for your patience, this incident has been resolved and audio blocks should be fully functioning. If you experience an issue hearing audio from an audio block in either courses or pages, please reach out to our support team at support@kajabi.com.

We've identified an issue that prevents audio blocks on pages or in courses from producing audio. We have identified the issue with our vendor, who has implemented a fix to resolve this experience. The fix will apply over the next hour and the issue may be intermittent until it completes. During this time, we found an occasional refresh of the page may allow the audio to play. We are currently monitoring the results and will provide an update as we know more. Thank you for your patience as we continue to work on this.

This incident has been resolved. Please reach out to support if you were impacted by this incident and we will work with you on the next steps.

A fix has been implemented and Opt-in Confirmations no longer result in an error. We are continuing to monitor the results closely.

We are currently investigating an issue wherein contacts that confirm their subscriptions with the Double Opt-in confirmation email may encounter an error. We will update this page as soon as we have information to share.

This incident has been resolved.

We are aware of a PayPal incident resulting in intermittent PayPal errors at checkout. PayPal is investigating the issue, and we will provide updates to this page as soon as possible. Please see PayPal's status for details: https://www.paypal-status.com/ We have not identified any issues with other payment processors: Stripe and Kajabi Payments, which are fully operational.

Heroes with existing "Nameserver" domain connections are once again able to view their DNS records. If you are impacted by this incident and have been unable to connect a custom domain, we recommend going through the connection process once more. If either of these issues persist, please contact support and we will work with you to resolve them.

We have implemented fixes for the following issues; • DNS records of existing "Nameserver" domain connections not displaying • Errors when attempting to connect new domains We are currently monitoring the results and will update this page when we have more information to share.

We are currently investigating issues viewing DNS records of existing domain connections and errors when connecting new custom domains. We have identified the cause and working to implement a fix. Existing domain connections themselves are unaffected and we will update this status when we have more information.

We are currently investigating issues viewing DNS records of existing domain connections and errors when connecting new custom domains. Existing domain connections themselves are unaffected and we will update this status when we have more information.

We resolved an issue where we were seeing errors during certain Stripe checkouts. Please contact our support team to report any issues using Stripe checkout. This incident has been resolved.

This incident has been resolved.

Error message "An error occurred while retrieving your data" showing on the Community Admin Dashboard was experienced at 5:26 AM PST and was resolved at 6:45 AM PST. Kajabi Communities should be working as normal. Our engineers took action to remediate the issue and are putting further preventative measures in place now. Root cause analysis is ongoing.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the issue and working on the fix. We will continue keeping this status updated with any new information.

We are aware of a bug that is causing an "Payouts Paused" banner to be displayed incorrectly for some Heroes using Kajabi Payments. This bug affects the user interface only. Hero payouts from Kajabi Payments are not affected. We are actively investigating the issue and we will continue to update this status with any new information.

This incident has been resolved.

We've noticed some issues in the app affecting video upload processing delays. Our engineers are investigating and looking into the matter. We'll provide an update soon once our team has identified the root cause. We highly appreciate your patience at this time.

This incident has been resolved.

Please follow the recommendations to resume normal email deliverability: • Heroes who did not send any emails between Saturday, July 13th and Wednesday, July 17th, may resume sending emails after 12 PM PT tomorrow, July 18th. • Heroes who sent any email between Saturday, July 13th and Wednesday, July 17th may resume sending emails on July 19th including resending any emails affected by the blocklist. We are working diligently through contact remediation for these Heroes and are using some additional time to ensure this work is done well. We are happy to report that Spamhaus has delisted our domain, and email deliverability should return to normal shortly. If you were affected by this incident and need help resending emails, please reach out to support@kajabi.com.

Update: Our email deliverability issues are the result of Kajabi being temporarily blocklisted by Spamhaus. Spamhaus is an international nonprofit organization dedicated to policing spam and phishing related activity. The blocklist affects Kajabi's ability to deliver emails to specific domains located in the European Union and Microsoft and Apple domains, and affects about 10-15% of emails sent from the Kajabi platform. Spamhaus has communicated to us that the temporary block occurred because of a significant increase in recent phishing being sent from the Kajabi platform. Kajabi's market-leading email capabilities make the platform a target for bad actors to send phishing emails. Typically, bad actors take advantage of weak or leaked credentials (passwords) to access accounts and send phishing emails, which caused this specific incident. We are actively working closely with Spamhaus to resolve the issue as quickly as possible but do not currently have a timetable to provide to you all. We'd like to assure our Heroes that resolving this temporary issue is of utmost priority here at Kajabi and the instant we know anything, you will know as well. What you can do to help: Secure Your Account: Please help us prevent bad actors from abusing Kajabi by using strong passwords, not sharing passwords, and adopting MFA. For more information on securing your accounts, please check out this FTC Guidance https://consumer.ftc.gov/articles/creating-strong-passwords-and-other-ways-protect-your-accounts#strong. MFA is a powerful deterrent for potential bad actors from accessing an account without the owner's consent. For more information on Kajabi MFA and how to turn it on, please visit https://help.kajabi.com/hc/en-us/articles/8293506425115-How-to-Set-Up-Multi-Factor-Authentication-MFA. Clean Up Account's Access: Take a moment to do an audit of every user that has access to your Kajabi account by visiting Settings / Users. If you see a User that no longer needs access, you can suspend them by clicking on the user and hitting the suspend button. This will ensure that only people you've authorized have access to your account and is an important part of account security. Our entire team is all hands on deck to help resolve this. We'll routinely provide updates as we know more. You can subscribe to this status to stay tuned for updates.

We’ve discovered an issue impacting Kajabi’s email deliverability. We know how critical email deliverability is for your business and are working to resolve this matter as soon as possible and will provide updates as we have them. We highly appreciate your patience and understanding as we work to resolve this issue. Subscribe to stay tuned for updates on this.

This incident has been resolved.

Our video vendor, Wistia, is currently experiencing degraded performance with video uploads. There may be a delay in processing videos, but they are still processing them. You can see more on their status page, here: https://status.wistia.com/ We will update this page with more information as it becomes available.

This incident has been resolved.

We have identified that the issue resulted from a PayPal incident. PayPal has implemented a fix and we have observed checkouts are returning to normal success rates. We are continuing to closely monitor checkout processes and will update this status with any new information.

We are aware of an issue affecting PayPal's one-time payment checkouts. We are actively investigating the issue, and we will provide updates to this page as soon as possible. We have not identified any issues with other payment processors: Stripe and Kajabi Payments, which are fully operational.

Wistia has resolved their issue. Thank you for your patience and understanding throughout this time.

Wistia confirmed that they have resolved the issue, and is currently processing a backlog of videos. Though there is a delay in processing, we see no additional impact at this time.

Our video vendor, Wistia, is currently experiencing degraded performance with video uploads. There may be a delay in processing videos, but they are still processing them. You can see more on their status page, here: https://status.wistia.com/ We will update this page with more information as it becomes available.

Calendly has indicated a full recovery. To view the timeline of this incident, you may visit the following link: https://www.calendlystatus.com/incidents/n5w42ypt18v3

Calendly is reporting a complete outage to their application. This may impact our Calendly integration inside Kajabi. You can see the current Calendly status here: https://www.calendlystatus.com/ We will update this status as we get more information.

This incident has been resolved.

We are currently investigating reports in which when uploading a file using the Google Drive method in the File uploader. You may receive an error "This app tried to access sensitive info in your Google Account. To keep your account safe, Google blocked this access." As a workaround, Heroes can still download files from their Google Drive and upload them as local uploads if they are blocked by this error. We'll update this status as we have more information.

This incident has been resolved.

A fix has been implemented by our upstream provider and we are monitoring the results.

The issue has been identified and a fix is being implemented by the upstream provider

We’ve noticed some issues in the app outbound email delivery and email event processing due to the third party upstream outage. Our engineers are monitoring the situation. We highly appreciate your patience at this time.