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This incident has been resolved.

Some customers may experience disruption when trying to generate content with AI-powered tools. Our team is currently investigating. Please stay tuned to this page for further updates.

Incident Timeframe: 11:34 – 11:49 UTC+2 On May 15, our servers experienced unexpected downtime for approximately 15 minutes due to a misconfiguration in our Continuous Deployment setup. The issue was detected at 11:34 UTC+2 and fully resolved by 11:49 UTC+2. During this time, services were unavailable for all users. Any attempts to access the application or APIs would have resulted in errors. Root Cause A recent change in our CD pipeline introduced a misconfiguration that prevented servers from starting correctly after a deployment. This error was not caught during the build phase but manifested during runtime. Preventative Measures To avoid similar incidents in the future, we are taking the following actions: Additional validation checks are being added to our CD pipeline. Improving automated deployment rollback mechanisms. We sincerely apologize for the inconvenience this caused and appreciate your patience as we work to make our systems more resilient.

This incident has been resolved.

The fix is applied and the site is available now.

The issues is still being fixed. Users that use the landing page to access the Actimo service, will be redirected to the service directly.

Vendor has located the issue and working on a fix.

We are continuing to investigate this issue.

The www.actimo.com webpage is experiencing instability. We are currently investigating the issue.

The issue some customers experienced with uploading and hosting YouTube videos in kahoots is now temporarily resolved. The fix involves a different player that might display commercial content - we are working on reverting back to the original player to secure an ad-free experience. The feature for using Vimeo-videos is not impacted. All services are fully operational.

Some customers may experience an error 2 message when uploading or hosting games with YouTube videos. A work-around to access or adding videos to a kahoot would be to use the Kahoot! mobile app or by uploading Vimeo videos. Our team is currently working on a fix. Please stay tuned to this page for further updates.

Some customers may experience an error 2 message when uploading or hosting games with YouTube videos. Our team is currently investigating. Please stay tuned to this page for further updates.

What We’re Doing to Prevent This: We’ve implemented additional checks in our maintenance process to ensure that this type of issue doesn’t happen again. We’ve also enhanced our alerting mechanisms to catch such issues sooner. In addition, we’ve rolled out a new feature that allows our CSMs to directly alert and send a page to our on-call engineers for faster response times in the event of any future incidents. Impact: The service instability affected our systems intermittently during Saturday and part of Sunday. We deeply regret the inconvenience caused and are taking steps to improve our processes to avoid similar issues going forward. Conclusion: We’re committed to providing reliable service, and we appreciate your understanding as we work to strengthen our systems and improve incident response times.

Over the weekend, our service experienced instability starting Saturday and continuing into part of Sunday. This was due to an issue with one of our load balancers, which plays a key role in managing traffic to our systems. What Happened: While performing maintenance on our load balancers, one of them was experiencing issues. This meant it wasn’t working as expected, which caused instability in our service. The issue was identified and brought to our attention by our Customer Success Managers (CSMs) on Sunday. Resolution: Once we were alerted, our team promptly investigated and found the root cause. By 1:20 PM on Sunday, we had fixed the issue and restored the service to normal.

The issue with logging into kahoot.com is resolved. All services are fully operational.

Some customers may experience kahoot.com to load slowly or that some pages are unavailable. To be able to login to your account go to create.kahoot.it Our team is currently investigating. Please stay tuned to this page for further updates.

The issue with logging into kahoot.com and creating an account is resolved. All services are fully operational.

Some users may be experiencing difficulty when logging in to Kahoot! and creating an account. Our team is currently investigating these issues related to login. Please stay tuned to this page for further updates.

The issue with accessing kahoot.com is resolved. All services are fully operational.

Some customers may experience kahoot.com to load slowly or that some pages are unavailable. Our team is currently investigating. Please stay tuned to this page for further updates. Trouble logging in to your Kahoot account? Go directly to https://create.kahoot.it/auth/login Our contact form is not displaying at the moment. Please email help@kahoot.com for any assistance.

The issue with accessing kahoot.com is resolved. All services are fully operational.

Some customers may experience kahoot.com to load slowly or that some pages are unavailable. Our team is currently investigating. Please stay tuned to this page for further updates.

The incident has been resolved and messages should be accesible from public links again.

The issue has been identified and recovery has been started.

Public links on Actimo messages are experiencing access issues. Support team is investigating root cause and possible fix.

Incident summary: Automatic deployment of the new version failed Description: While deploying an update to them, automatic deployment failed and brought a few production servers. The incident was spotted immediately and the servers were recovered shortly. You might have experienced a brief window of downtime (3-5 minutes) between 15:41 and 15:53 CET Resolution: The script for automatic deployment will be revised and adjusted to prevent it from happening in the future. All systems are operational

This incident has been resolved.

Excel reports service is operational.

Motimate is operational now, we are still fixing data failure.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and the fix is being implemented

We are currently investigating this issue.

The issue with accessing the Discover-page is resolved. All services are fully operational.

Some customers may still experience disruption when accessing the Discover-page. Please use the search or click on the category tiles to find the the kahoot of your desire. Our team is currently investigating and is working on a fix. Please stay tuned to this page for further updates.

Kahoot games are not available straight from the Discover-page. Please use the search or click on the tiles to find the the kahoot of your desire. Please stay tuned to this page for further updates.

The issue with logging into kahoot.com is resolved. All services are fully operational.

Some users may be experiencing difficulty when logging in to Kahoot!. Our team is currently investigating these issues related to login. Please stay tuned to this page for further updates.

The issue with logging into kahoot.com is resolved. All services are fully operational.

Some users may be experiencing difficulty when logging in to Kahoot!. Our team is currently investigating these issues related to login. Please stay tuned to this page for further updates.

**Incident summary:** some api response times were slower than normal **Description**: DDOS attack started at 9:00 CET and affected our load balancing infrastructure. **Resolution:** After fencing certain subnets and increasing our capacity, all systems reporting as operational

This incident has been resolved.

Due to increased traffic (10-20x) some of the services responds slower than usual

**Incident summary:** One of the transactions in the DB put a lock on one of the main tables. **Description**: Inside the process of publishing a message one of the transactions hanged inside our DB server. Transaction showed resistance towards being killed manually or with any other attempts **Resolution:** DB’s writer instance was put into reboot to force clean running DB threads. Fix has been implemented for message dispatches to prevent this happening in the future

The service is working as normal now and we will monitor the service for a post mortem.

We need to restart hosting services in order to apply the changes. Apologies for the inconvenience and the app will be unavailable for a few minutes as a consequence

Rollback has been initiated. Processing the queues.

The database issue has been identified and we have escalated this to our hosting provider.

The issue has been identified and a fix is being implemented.

Actimo - We are seeing issues with sendouts - at the moment, clients will not be able to send any messages via any delivery channel, we are on it with the Devs to see what is happening here and trying to get any queued messages sent once we have resolved the issue.

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

Empathize with those affected and let them know everything is operating as normal.

As you continue to work through the incident, update your customers frequently.

Let your users know once a fix is in place, and keep communication clear and precise.

The issue with accessing kahoot.com is resolved. All services are fully operational.

Some customers may still experience kahoot.com to load slowly or that some pages are unavailable Our team has identified the error and is working on a fix. Please stay tuned to this page for further updates.

Some customers may experience kahoot.com to load slowly or that some pages are unavailable. Our team is currently investigating. Please stay tuned to this page for further updates.

The issue with logging into kahoot.com is resolved. All services are fully operational.

Some users may be experiencing difficulty when logging in to Kahoot!. Our team is currently investigating these issues related to login. Please stay tuned to this page for further updates.