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Third party provider issue impacting Instant Live.

We are currently experiencing degraded performance on our Delivery API. Our Team is currently investigating the matter.

The Delivery API was manifesting a degraded performance for a short while. All functionalities are now restored.

Third party provider issue impacting Instant Live.

Third party provider issue impacting Instant Live.

Third party provider issue impacting Instant Live.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with serving Freewheel ads on the latest cloud-hosted player version. If this affects you, as a temporary workaround, please use the “Previous” release via the Player page.

We are currently investigating an issue with serving Freewheel ads on the latest cloud-hosted player version.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with serving Freewheel ads on the latest cloud-hosted player version.If this affects you, as a temporary workaround, please use the “Previous” release via the Player page.

We are currently investigating an issue with serving Freewheel ads on the latest cloud-hosted player version.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

Third party provider issue impacting Instant Live.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Third party provider issue impacting Instant Live.

We experienced a brief outage with our VOD Delivery. This has now been resolved.

This incident has been resolved.

Ingest processing throughput has fully recovered and ingest queues have been processed. We are continuing to monitor the situation.

Job processing throughout continues to be delayed. We are continuing to work towards additional mitigations.

We are continuing to work towards a fix for the ingest delays. Tasks continue to be accepted and processed, however they continue to be delayed. We are deploying additional mitigations to improve processing speed.

The issue has been identified and a fix is being implemented.

Third party provider issue impacting Instant Live.

This incident has been resolved.

As of 20:12 UTC, the team has implemented a fix and latency has returned to normal. At this point we expect all low latency live streams to be fully operational.

The issue has been identified and a fix is being implemented.

Third party provider issue impacting Instant Live.

The issue preventing recently uploaded media from appearing in the JW Player dashboard has been resolved. All media entries are now visible and searchable.

We are currently investigating reports of recently uploaded media not appearing in the JW Player dashboard. While media remains accessible via direct URLs (e.g., ⁠https://cdn.jwplayer.com/v2/media/) or (https://dashboard.jwplayer.com/p/<property_id>/media/), users cannot search for or view these entries through the dashboard interface.

This incident has been resolved.

The issue has been identified, and a possible fix is being tested.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to investigate this issue.

"We are still investigating the delivery API issue. Only a small portion of the media uploaded on 26th-27th January are affected by this issue."

We are investigating an issue with the delivery API where some indexed media with ready renditions are showing as "Processing" and are throwing 'not found' errors.

This incident has been resolved.

The series service is not fully functional at the moment. We've identified the issue and are applying a fix.

We have identified and resolved the access issues.

We have identified an issue with our Access Service for Payments, we are working towards a resolution

We have continued to see RTMP ingests work as expected within the EU region. Therefore, we are resolving this incident.

Streams within the EU region using the RTMP ingest format are now able to successfully connect to the streams. We are continuing to monitor.

We are continuing to investigate the issue of RTMP streams not working within the EU region. Other ingest methods are not affected. Any new streams within Standalone or Broadcast Live using the RTMP ingest method will be unable to connect to the stream. We would recommend attempting to use SRT over RTMP at this time.

The US region has now been recovered and we can confirm that playback is working as expected and new streams can be created. We are continuing to investigate the issue of RTMP streams not working within the EU region.

We are currently working to restore the functioning of streams in the US region and restore the use of RTMP within the EU region of Broadcast Live. We will continue to update the status as we have more information.

We have now identified the issue and are working on the issue. We will update this page as we obtain more information.

We are observing an issue where Broadcast Live streams are unable to receive a feed using RTMP. We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with account level changes not being immediately reflected in playlist and watchlist delivery systems.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with our paywall payment process.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently experiencing issues with usage metrics in the dashboard Analytics section.

This incident has been resolved.

We have now applied a fix for the issue and we are monitoring performance. We will provide further updates as they are delivered by the engineering team.

We have identified the cause of the date range selector tool malfunction on the analytics page. We will provide updates as they become available.

We are currently experiencing issues with the date range selector in the dashboard Analytics section.

This incident has been resolved

The team has mitigated the issue, and error rates have returned to normal at 17:01 UTC. From then on, generating image, subtitle, storyboard, and gif requests should be fully operational. We are continuing to monitor the health of the system.

Third party provider issue impacting Instant Live.

This incident has been resolved.

We continue to investigate this issue

We continue to investigate this issue

We are continuing to investigate the issue.

Analytics NRT in the dashboard is down at the moment. Near Real Time analytics in the dashboard being impacted.

The issue has been resolved, and all systems are now functioning normally.

We have identified the issue and are working on a resolution

We have identified the issue and are working on a resolution

We have identified the issue and are working on a resolution

We have identified the issue and are working on a resolution.

We have identified the issue and are working on a resolution.

We have identified the issue and are working on a resolution.

We continue to investigate this issue

We continue to investigate this issue

We continue to investigate this issue

Analytics NRT in the dashboard is down at the moment. Near Real Time analytics in the dashboard being impacted.

This incident has been resolved.

We have identified and mitigated the issue. Error rates have returned to normal, and the backlog of jobs was processed by 08:57 UTC. We continue to monitor the health of the system.

Third party provider issue impacting Instant Live.

Between 19:54 and 20:20 UTC processing of all on-demand video ingest experienced delays. A fix was deployed at 20:14 UTC and processing delays were fully resolved at 20:20 UTC.

The issue has been identified and a fix has been deployed. All delayed processing has recovered and video ingestion is operating normally.

Third party provider issue impacting Instant Live.

This incident has been resolved.

We continue to monitor following the fix implementation.

We have implemented a fix, and the transcoding delays are decreasing.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We continue to work on the issue.

We are currently facing delays in transcoding newly uploaded media.

This incident has been resolved.

There are no more delays. All systems should work as expected. We will continue to monitor the system and resolve the system when recovery work has been fully completed.

Media updates have largely recovered. Delays to changes for media in our delivery API have been resolved. However, searching for media in our dashboard and through our management API might still return inaccurate results.

We have identified the cause of the delays in media updates across several services. There are no more delays for media except for changes to the associated tags. We expect delays for tag changes to disappear later today. Please follow our status updates for more info.

We have identified the cause of the delays in media updates across several services. We are actively working to catch up with the delays, we cannot provide an exact timeframe for resolution. We will provide updates as they arrive.

We are currently experiencing delays in media updates across several services, including Playlist-Delivery, Media-Search, and Watchlist-Delivery. Impact to Customers: • Media updates in Playlist-Delivery and Watchlist-Delivery may be outdated. • Media-Search results are delayed. • Uploads will appear to have not processed. We are actively investigating the situation and will provide updates as we learn more.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue which is preventing playback of Fairplay DRM-protected vides on Safari and iOS.

The reported issue with the automatic captions not being created has now been resolved. Captions will now be automatically generated as normal. Our technical team is currently working on completing the backfill of previous assets which did not have captions automatically generated.

We are currently aware of an issue with automatic captions being created. Internal stakeholders are working with our partner to remedy the issue at the earliest opportunity. We will continue to provide updates via this incident as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with our Strategy Rules product that is preventing some users from making changes to their strategy configuration.

The reported issue with the Legacy Captions Editor has now been resolved. Users can edit captions use the Legacy Captions Editor as expected.

We have now applied a fix for the issue and we are monitoring performance. We will provide further updates as they are delivered by the engineering team.

We have identified the cause of this issue and are working towards a fix. We will provide further updates as they are delivered by the engineering team.

We are currently investigating an issue with the Legacy Caption Editor. Users will be unable to edit captions using the Legacy Caption Editor. We will provide updates as they are delivered by the engineering team.

The reported issue with Instant Live has been resolved. Instant Live streams can now be started as expected.

We have applied a fix and are monitoring performance. We will provides updates as they are delivered by the engineering team.

We are currently investigating an issue with the JW Instant Live. Users will experience the inability to start an Instant Live stream. We will provides updates as they are delivered by the engineering team.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating an issue with analytics not being properly listed in the Subscription & Identity Management dashboard.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue which is preventing playback of videos that utilize URL signing.

This incident has been resolved. Newly uploaded audio files will play, but we are still fixing the files affected during this incident.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue that is preventing newly uploaded audio files from being played.

This incident has been resolved.

We are currently investigating an issue which is preventing playback of videos when using Safari. Other browsers are unaffected.

We are monitoring, but the issue has been closed. Please report any relevant info related to this to support@jwplayer.com

We are currently investigating an issue that is causing some customers to have difficulty accessing parts of the dashboard.

We have rolled back to previous player version 8.34.5

The issue has been identified and a rollback to the previous web player version is in progress

We are currently investigating an issue causing players embedded in an iframe to not display content.

This incident has been resolved.

We have finished the processing backlog of ingest jobs and Video is operating normally. The engineering team continue to monitor the system health.

We have identified and are actively mitigating the issue. Issues with playback are resolved as of 13:30 UTC, and we are working through the ingest backlog.

Third party provider issue impacting Instant Live.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue that is causing the BCL SaaS dashboard to occasionally fail to load. All other services are unaffected.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with captions that may cause newly uploaded tracks to be inaccessible.

This incident has been resolved.

The team have identified and resolved an issue causing a delay in webhook delivery. Customers might have seen delayed webhook events between 03:50 UTC and 4:05 UTC.

Third party provider issue impacting Instant Live.

The reported issue with Broadcast Live has been resolved. Live Events are functioning normally.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with Broadcast Live and the creation of live events in the US East (N. Virginia) Region.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are investigating an issue where there is a problem uploading new thumbnails.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Third party provider issue impacting Instant Live.

This incident has been resolved.

We are investigating an issue with the MRSS import feature. Currently, the feature is not functional.

Usage data for Broadcast Live using Cloudfront CDN is up to date.

We are ramping up the processing of the delayed CloudFront logs. The Usage data for Broadcast Live should be up to date soon.

We are ramping up the processing of the delayed CloudFront logs. The Usage data for Broadcast Live should be up to date soon.

We are experiencing delays in our CloudFront log processing for Broadcast Live. Usage data in the Dashboard and in the Usage API can be delayed. The team is working towards resolution. Other CDN distributions are up to date.

This incident has been resolved.

We've identified the issue and are actively working on a resolution.

We are investigating an issue where Media Libraries aren't accessible for accounts with OTT entitlement enabled.

We identified an issue with Broadcast Live SAAS that would have prevented streams from being created. A fix has been performed and users are now able to create Broadcast Live SAAS streams.

The incident has been resolved.

Management APIs and the dashboard are operating normally. We are closely monitoring the systems to ensure stability.

Our engineering team has identified the problem and is rolling out a fix. We will continue to monitor to ensure stability.

We are observing an increase in errors from our Media API. Our team is actively monitoring the situation and will provide updates as more information becomes available.

Thumbnail edits are now functioning correctly in the Dashboard. We are closely monitoring the systems to ensure stability.

We are investigating an issue with the Dashboard that is causing users to be unable to edit media thumbnails. Thumbnails can still be changed with our API.

This incident has been resolved.

We have identified the issue, and implemented a fix, non-admin users should now be able to access their JWP dashboard. We will continue to monitor closely.

This issue is affecting non-admin users. Admin users are able to log in. We are continuing to investigate this matter.

We are investigating an issue with the Dashboard that is causing users to be unable to login.

This incident has been resolved. We will continue to monitor closely to ensure stability.

We are investigating an issue with the Dashboard that is causing users to be unable to access their media libraries.

This incident has been resolved.

We're currently investigating an issue with the Dashboard that is preventing some users from logging in.

This incident has been resolved.

We have identified the cause of the issue where non-admin users are receiving a Forbidden error when trying to access signed URLs. Our engineering team has implemented a fix to resolve this issue and will monitor closely.

We are investigating an issue with the JW Dashboard. Accounts with signed URLs enabled cannot download assets unless they are administrators. No other systems are affected. Updates will be provided as they are received from the engineering team.