Jama Software

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Jama Software is currently Operational

Last checked from Jama Software's official status page

Historical record of incidents for Jama Software

Report: "Jama Connect Upgrade - US"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The Jama team will upgrade Connect to 9.23 on May 23rd from 08:00 pm - 10:00 pm PST. No service disruptions are expected during this update.Check out our Community Page for more information about new functionality and features.https://support.jamasoftware.com/hc/en-us/articles/36575020451085-Version-9-23-Cloud

Report: "Jama Connect Upgrade - EMEA"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The Jama team will upgrade Connect to 9.23 on May 23rd from 11:00 pm to Saturday May 24th, 1:00 am CET. No service disruptions are expected during this update.Check out our Community Page for more information about new functionality and features.https://support.jamasoftware.com/hc/en-us/articles/36575020451085-Version-9-23-Cloud

Report: "Jama Connect Status"

Last update
resolved

The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.

monitoring

We have implemented a fix for the issues and are monitoring the results.

investigating

The Jama Software engineering team is continuing to investigate the root cause of the ongoing performance degradation issue.

investigating

The Jama Software engineering team is continuing to investigate the root cause of the ongoing performance degradation issue.

investigating

The Jama Software engineering team is continuing to investigate the root cause of the ongoing performance degradation issue.

investigating

The Jama Software engineering team is continuing to investigate the root cause of the ongoing performance degradation issue.

investigating

Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "Jama Connect Status"

Last update
resolved

The Jama Software engineering team has identified and resolved the degradation issue. We will continue to monitor the situation but expect no further disruptions.

monitoring

We have implemented a fix for the issues and are monitoring the results.

investigating

We are still working together to find a solution for this

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "Jama Connect Status"

Last update
resolved

The Jama Software engineering team has identified and resolved the degradation issue. We will continue to monitor the situation but expect no further disruptions.

monitoring

We have implemented a fix for the issues and are monitoring the results.

investigating

We are still working together to find a solution for this

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continue to investigate this issue.

investigating

Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "Jama Connect Status"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue. Thank you for your patience.

investigating

We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.

Report: "Jama Connect Currently Unavailable"

Last update
resolved

The Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

monitoring

We have implemented a fix for the issues and are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

The Jama Software engineering team is continuing to investigate the root cause of the ongoing outage issue.

investigating

We are continuing to investigate this issue.

investigating

We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.

Report: "Jama Connect Performance Degradation"

Last update
resolved

The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.

investigating

Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "Jama Connect currently unavailable"

Last update
resolved

The Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.

identified

We are continuing to work on a fix for this issue.

identified

We have identified the source of the issue and are working to resolve it.

investigating

The Jama Software engineering team is continuing to investigate the root cause of the ongoing outage issue.

investigating

We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.

Report: "Jama Connect performance degradation"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

Some customers have reported degraded performance of their Jama Connect instance when using TraceView. Our team has been notified and is investigating the issue. We are continuing to investigate and will update this site with the latest information.

Report: "Jama Connect performance degradation"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "Jama Connect Performance Degradation"

Last update
resolved

The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.

monitoring

We have taken steps to solve the issue, we are monitoring performance.

investigating

We are continuing to investigate this issue.

investigating

Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "Jama Connect Currently Under Monitoring"

Last update
resolved

This incident has been resolved.

monitoring

We have implemented a fix for the issues and are monitoring the results.

identified

We have identified the source of the issue and are working to resolve it.

identified

We have identified the source of the issue and are working to resolve it.

investigating

We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.

Report: "Jama Connect performance degradation"

Last update
resolved

The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.

investigating

Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "Jama Connect performance degradation"

Last update
resolved

The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.

investigating

We are continuing to investigate this issue.

investigating

Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "Jama Connect performance degradation"

Last update
resolved

The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.

investigating

We are continuing to investigate this issue.

investigating

Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "Jama Connect Interchange currently unavailable"

Last update
resolved

The Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.

monitoring

We have implemented a fix for the issue and are monitoring the results.

identified

We have identified the source of the issue and are working to resolve it.

identified

We are investigating reports of customers unable to access Jama Connect Interchange. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.

Report: "Jama Connect performance degradation"

Last update
resolved

The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.

monitoring

We have implemented a fix for the issues and are monitoring the results.

investigating

Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "Jama Connect currently unavailable"

Last update
resolved

This incident has been resolved.

identified

We have identified the source of the issue and are working to resolve it.

investigating

We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.

Report: "Jama Connect currently unavailable"

Last update
resolved

The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor.

monitoring

We have implemented a fix for the issues and are monitoring the results.

identified

We have identified the source of the issue and are working to resolve it.

investigating

Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "Jama Connect performance degradation"

Last update
resolved

The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.

investigating

We are continuing to investigate this issue.

investigating

Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "OR3 bulkhead - Performance Degradation"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented. Team will continue to monitor throughout the day. Thank you for your patience.

identified

The issue has been identified and a quick resolution is underway.

investigating

We are currently investigation this issue. Will update with more information. Thank you for your patience.

Report: "OR4 bulkhead - Performance Degradation on some tenants"

Last update
resolved

The incident has been resolved. Thank you for your patience.

identified

The issue has been identified and a fix is currently being implemented.

investigating

We are continuing to investigate this issue.

investigating

Our team is currently investigating this issue. We will update StatusPage with more updates.

Report: "OR4 bulkhead unavailable"

Last update
resolved

The incident has been resolved. Thank you for your patience.

investigating

We are continuing on working to resolve this issue.

investigating

We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.

Report: "Login errors reported for some customers using SSO SAML"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We've identified a possible workaround and working to restore SAML service

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issue and is investigating further. If you are not using SSO SAML to log into Jama Connect, you should not expect any interruption in service. We will keep this site up-to-date with the latest information. We apologize for this interruption

Report: "Jama Connect performance degradation"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring results.

identified

The issue has been identified and a fix is being implemented, we will keep monitoring and post any additional information.

investigating

Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "Jama Connect performance degradation"

Last update
resolved

This incident has been resolved.

monitoring

We have implemented a fix for the issues and are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "Jama Connect performance degradation"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

Some customers may experience degraded performance from their Jama Connect application. We are currently investigating the issue.

Report: "Intermittent Auth0 service"

Last update
resolved

The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.

identified

We have identified the source of the issue and are working to resolve it.

investigating

We are continuing to investigate this issue.

investigating

Some customers have reported degradation in login service in all our instances. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "Login errors reported for some customers using SSL SAML."

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issue and is investigating further. If you have already worked with Jama Software Support to migrate authentication to Auth0, or if you are not using SSO SAML to log into Jama Connect, you should not expect any interruption in service. We will keep this site up-to-date with the latest information. We apologize for this interruption

Report: "Jama Connect performance degradation"

Last update
resolved

This incident has been resolved.

investigating

Some customers may experience degraded performance from their Jama Connect application. We are currently investigating the issue.

Report: "Jama Connect Degradation - US"

Last update
resolved

This incident has been resolved.

monitoring

We will continue to monitor the situation

identified

We've identified the source of the issue and are working to resolve it.

investigating

Some customers may experience degraded performance from their Jama Connect application. We are currently investigating the issue.

Report: "Jama Connect performance degradation"

Last update
resolved

This incident has been resolved.

investigating

Some customers have reported connection issues on their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "Jama Connect Degradation - US"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

Some customers may experience degraded performance from their Jama Connect application. We are currently investigating the issue.

Report: "Jama Connect Outage - EMEA"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

identified

We have identified the source of the issue and are working to resolve it.

investigating

We are currently investigating a service outage in the EMEA region. We will keep status page updated as it develops.

investigating

We are currently investigating a service outage in the EMEA region. We will keep status page updated as it develops.

investigating

We are currently investigating a service outage in the EMEA region. We will keep status page updated as it develops.

Report: "Jama Connect Degradation"

Last update
resolved

This incident has been resolved.

investigating

Some customers may experience degraded performance from their Jama Connect application. We are currently investigating the issue.

Report: "AWS Connectivity Issues - Oregon and Northern California"

Last update
resolved

This incident has been resolved.

identified

AWS has identified the root cause of this issue and observed improvements in internet connectivity. More information can be found on their status page: https://status.aws.amazon.com/

identified

North American customer instances of Jama Connect are impacted by the AWS outages in Oregon and Northern California.

Report: "Login errors reported for some customers using SSO SAML"

Last update
resolved

The issue with the SAML service has been resolved by our engineers.

investigating

Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issues and are looking into it further. If you are not using SSO SAML to log in to Jama Connect, you should not expect any changes. We will keep this site up-to-date with the latest information. We apologize for this interruption.

Report: "Jama Connect performance degradation"

Last update
resolved

This incident has been resolved.

monitoring

Service has been restored. We are continuing to monitor the event.

investigating

We are continuing to investigate this issue.

investigating

Some customers have reported degradation to the performance of their Jama Connect account. Our team has been notified and are investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "login errors reported for some customers using SSO SAML"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Access has been restored

investigating

We are continuing to investigate this issue.

investigating

Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issues and are looking into it further. If you are not using SSO SAML to log in to Jama Connect, you should not expect any changes. We will keep this site up-to-date with the latest information. We apologize for this interruption.

Report: "Jama Connect currently unavailable - partial outage"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We have identified the cause of this issue and are actively resolving it.

Report: "Jama Connect performance degradation"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

Some customers have reported degradation to the performance of their Jama Connect account. Our team has been notified and are investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "Jama Connect currently unavailable - partial outage"

Last update
resolved

This incident has been resolved.

identified

We have identified the cause of this issue and are actively resolving it.

investigating

We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and are working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.

Report: "Intermittent login errors reported for some customers using SSO SAML"

Last update
resolved

This incident has been resolved.

investigating

Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issues and are looking into it further. If you are not using SSO SAML to log in to Jama Connect, you should not expect any changes. We will keep this site up-to-date with the latest information. We apologize for this interruption.

Report: "Intermittent login errors reported for some customers using SSO SAML"

Last update
resolved

This incident has been resolved.

investigating

Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issues and are looking into it further. If you are not using SSO SAML to log in to Jama Connect, you should not expect any changes. We will keep this site up-to-date with the latest information. We apologize for this interruption.

Report: "Limited interruption for file uploads"

Last update
resolved

The file scanning service has been restored to fully operational status following a change made by the third party vendor.

identified

We are continuing to work on a fix for this issue.

identified

We are waiting for a resolution from our third party vendor. The vendor has given an ETA of 1-2 hours for resolution.

investigating

A third party vendor is experiencing some interruptions to their file scanning service, and this has resulted in a very limited interruption for our software causing failures when uploading files.

Report: "Jama Connect currently unavailable for some customers"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

The issue appears to be limited to certain customers. Our support and engineering teams are in contact with these customers. Please contact our support team if you are experiencing this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and are working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.

Report: "Intermittent connectivity errors for some Asia-Pacific customers in Jama Connect"

Last update
resolved

This incident has been resolved.

monitoring

The vendor issue has been resolved, and all customers now have full access to Jama Connect.

monitoring

Amazon Web Services has reported intermittent inter-region network issues that may impact some Asia Pacific customers' ability to reach the Jama Connect servers. Our team is monitoring the situation and will keep this site up-to-date with the latest information. We apologize for this interruption.

Report: "Jama Connect performance degradation"

Last update
resolved

This incident has been resolved.

investigating

Some customers have reported degradation to the performance of their Jama Connect account. Our team has been notified and are investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.

Report: "Jama Connect currently unavailable"

Last update
resolved

This incident has been resolved.

investigating

We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and are working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.

Report: "Jama Connect currently unavailable"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate the issue.

investigating

We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and are working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.

Report: "Jama Connect currently unavailable"

Last update
resolved

This incident has been resolved.

investigating

We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and are working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.