Historical record of incidents for Jama Software
Report: "Jama Connect Upgrade - US"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
The Jama team will upgrade Connect to 9.23 on May 23rd from 08:00 pm - 10:00 pm PST. No service disruptions are expected during this update.Check out our Community Page for more information about new functionality and features.https://support.jamasoftware.com/hc/en-us/articles/36575020451085-Version-9-23-Cloud
Report: "Jama Connect Upgrade - EMEA"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
The Jama team will upgrade Connect to 9.23 on May 23rd from 11:00 pm to Saturday May 24th, 1:00 am CET. No service disruptions are expected during this update.Check out our Community Page for more information about new functionality and features.https://support.jamasoftware.com/hc/en-us/articles/36575020451085-Version-9-23-Cloud
Report: "Jama Connect Status"
Last updateThe Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.
We have implemented a fix for the issues and are monitoring the results.
The Jama Software engineering team is continuing to investigate the root cause of the ongoing performance degradation issue.
The Jama Software engineering team is continuing to investigate the root cause of the ongoing performance degradation issue.
The Jama Software engineering team is continuing to investigate the root cause of the ongoing performance degradation issue.
The Jama Software engineering team is continuing to investigate the root cause of the ongoing performance degradation issue.
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "Jama Connect Status"
Last updateThe Jama Software engineering team has identified and resolved the degradation issue. We will continue to monitor the situation but expect no further disruptions.
We have implemented a fix for the issues and are monitoring the results.
We are still working together to find a solution for this
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "Jama Connect Status"
Last updateThe Jama Software engineering team has identified and resolved the degradation issue. We will continue to monitor the situation but expect no further disruptions.
We have implemented a fix for the issues and are monitoring the results.
We are still working together to find a solution for this
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continue to investigate this issue.
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "Jama Connect Status"
Last updateThis incident has been resolved.
We are continuing to investigate this issue. Thank you for your patience.
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
Report: "Jama Connect Currently Unavailable"
Last updateThe Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We have implemented a fix for the issues and are monitoring the results.
The issue has been identified and a fix is being implemented.
The Jama Software engineering team is continuing to investigate the root cause of the ongoing outage issue.
We are continuing to investigate this issue.
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
Report: "Jama Connect Performance Degradation"
Last updateThe Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "Jama Connect currently unavailable"
Last updateThe Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.
We are continuing to work on a fix for this issue.
We have identified the source of the issue and are working to resolve it.
The Jama Software engineering team is continuing to investigate the root cause of the ongoing outage issue.
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
Report: "Jama Connect performance degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Some customers have reported degraded performance of their Jama Connect instance when using TraceView. Our team has been notified and is investigating the issue. We are continuing to investigate and will update this site with the latest information.
Report: "Jama Connect performance degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "Jama Connect Performance Degradation"
Last updateThe Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.
We have taken steps to solve the issue, we are monitoring performance.
We are continuing to investigate this issue.
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "Jama Connect Currently Under Monitoring"
Last updateThis incident has been resolved.
We have implemented a fix for the issues and are monitoring the results.
We have identified the source of the issue and are working to resolve it.
We have identified the source of the issue and are working to resolve it.
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
Report: "Jama Connect performance degradation"
Last updateThe Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "Jama Connect performance degradation"
Last updateThe Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.
We are continuing to investigate this issue.
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "Jama Connect performance degradation"
Last updateThe Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.
We are continuing to investigate this issue.
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "Jama Connect Interchange currently unavailable"
Last updateThe Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.
We have implemented a fix for the issue and are monitoring the results.
We have identified the source of the issue and are working to resolve it.
We are investigating reports of customers unable to access Jama Connect Interchange. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
Report: "Jama Connect performance degradation"
Last updateThe Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.
We have implemented a fix for the issues and are monitoring the results.
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "Jama Connect currently unavailable"
Last updateThis incident has been resolved.
We have identified the source of the issue and are working to resolve it.
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
Report: "Jama Connect currently unavailable"
Last updateThe Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor.
We have implemented a fix for the issues and are monitoring the results.
We have identified the source of the issue and are working to resolve it.
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "Jama Connect performance degradation"
Last updateThe Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.
We are continuing to investigate this issue.
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "OR3 bulkhead - Performance Degradation"
Last updateThis incident has been resolved.
A fix has been implemented. Team will continue to monitor throughout the day. Thank you for your patience.
The issue has been identified and a quick resolution is underway.
We are currently investigation this issue. Will update with more information. Thank you for your patience.
Report: "OR4 bulkhead - Performance Degradation on some tenants"
Last updateThe incident has been resolved. Thank you for your patience.
The issue has been identified and a fix is currently being implemented.
We are continuing to investigate this issue.
Our team is currently investigating this issue. We will update StatusPage with more updates.
Report: "OR4 bulkhead unavailable"
Last updateThe incident has been resolved. Thank you for your patience.
We are continuing on working to resolve this issue.
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
Report: "Login errors reported for some customers using SSO SAML"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We've identified a possible workaround and working to restore SAML service
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issue and is investigating further. If you are not using SSO SAML to log into Jama Connect, you should not expect any interruption in service. We will keep this site up-to-date with the latest information. We apologize for this interruption
Report: "Jama Connect performance degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring results.
The issue has been identified and a fix is being implemented, we will keep monitoring and post any additional information.
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "Jama Connect performance degradation"
Last updateThis incident has been resolved.
We have implemented a fix for the issues and are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "Jama Connect performance degradation"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Some customers may experience degraded performance from their Jama Connect application. We are currently investigating the issue.
Report: "Intermittent Auth0 service"
Last updateThe Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.
We have identified the source of the issue and are working to resolve it.
We are continuing to investigate this issue.
Some customers have reported degradation in login service in all our instances. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "Login errors reported for some customers using SSL SAML."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issue and is investigating further. If you have already worked with Jama Software Support to migrate authentication to Auth0, or if you are not using SSO SAML to log into Jama Connect, you should not expect any interruption in service. We will keep this site up-to-date with the latest information. We apologize for this interruption
Report: "Jama Connect performance degradation"
Last updateThis incident has been resolved.
Some customers may experience degraded performance from their Jama Connect application. We are currently investigating the issue.
Report: "Jama Connect Degradation - US"
Last updateThis incident has been resolved.
We will continue to monitor the situation
We've identified the source of the issue and are working to resolve it.
Some customers may experience degraded performance from their Jama Connect application. We are currently investigating the issue.
Report: "Jama Connect performance degradation"
Last updateThis incident has been resolved.
Some customers have reported connection issues on their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "Jama Connect Degradation - US"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
Some customers may experience degraded performance from their Jama Connect application. We are currently investigating the issue.
Report: "Jama Connect Outage - EMEA"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have identified the source of the issue and are working to resolve it.
We are currently investigating a service outage in the EMEA region. We will keep status page updated as it develops.
We are currently investigating a service outage in the EMEA region. We will keep status page updated as it develops.
We are currently investigating a service outage in the EMEA region. We will keep status page updated as it develops.
Report: "Jama Connect Degradation"
Last updateThis incident has been resolved.
Some customers may experience degraded performance from their Jama Connect application. We are currently investigating the issue.
Report: "AWS Connectivity Issues - Oregon and Northern California"
Last updateThis incident has been resolved.
AWS has identified the root cause of this issue and observed improvements in internet connectivity. More information can be found on their status page: https://status.aws.amazon.com/
North American customer instances of Jama Connect are impacted by the AWS outages in Oregon and Northern California.
Report: "Login errors reported for some customers using SSO SAML"
Last updateThe issue with the SAML service has been resolved by our engineers.
Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issues and are looking into it further. If you are not using SSO SAML to log in to Jama Connect, you should not expect any changes. We will keep this site up-to-date with the latest information. We apologize for this interruption.
Report: "Jama Connect performance degradation"
Last updateThis incident has been resolved.
Service has been restored. We are continuing to monitor the event.
We are continuing to investigate this issue.
Some customers have reported degradation to the performance of their Jama Connect account. Our team has been notified and are investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "login errors reported for some customers using SSO SAML"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Access has been restored
We are continuing to investigate this issue.
Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issues and are looking into it further. If you are not using SSO SAML to log in to Jama Connect, you should not expect any changes. We will keep this site up-to-date with the latest information. We apologize for this interruption.
Report: "Jama Connect currently unavailable - partial outage"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We have identified the cause of this issue and are actively resolving it.
Report: "Jama Connect performance degradation"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
Some customers have reported degradation to the performance of their Jama Connect account. Our team has been notified and are investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "Jama Connect currently unavailable - partial outage"
Last updateThis incident has been resolved.
We have identified the cause of this issue and are actively resolving it.
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and are working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
Report: "Intermittent login errors reported for some customers using SSO SAML"
Last updateThis incident has been resolved.
Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issues and are looking into it further. If you are not using SSO SAML to log in to Jama Connect, you should not expect any changes. We will keep this site up-to-date with the latest information. We apologize for this interruption.
Report: "Intermittent login errors reported for some customers using SSO SAML"
Last updateThis incident has been resolved.
Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issues and are looking into it further. If you are not using SSO SAML to log in to Jama Connect, you should not expect any changes. We will keep this site up-to-date with the latest information. We apologize for this interruption.
Report: "Limited interruption for file uploads"
Last updateThe file scanning service has been restored to fully operational status following a change made by the third party vendor.
We are continuing to work on a fix for this issue.
We are waiting for a resolution from our third party vendor. The vendor has given an ETA of 1-2 hours for resolution.
A third party vendor is experiencing some interruptions to their file scanning service, and this has resulted in a very limited interruption for our software causing failures when uploading files.
Report: "Jama Connect currently unavailable for some customers"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue appears to be limited to certain customers. Our support and engineering teams are in contact with these customers. Please contact our support team if you are experiencing this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and are working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
Report: "Intermittent connectivity errors for some Asia-Pacific customers in Jama Connect"
Last updateThis incident has been resolved.
The vendor issue has been resolved, and all customers now have full access to Jama Connect.
Amazon Web Services has reported intermittent inter-region network issues that may impact some Asia Pacific customers' ability to reach the Jama Connect servers. Our team is monitoring the situation and will keep this site up-to-date with the latest information. We apologize for this interruption.
Report: "Jama Connect performance degradation"
Last updateThis incident has been resolved.
Some customers have reported degradation to the performance of their Jama Connect account. Our team has been notified and are investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
Report: "Jama Connect currently unavailable"
Last updateThis incident has been resolved.
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and are working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
Report: "Jama Connect currently unavailable"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate the issue.
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and are working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
Report: "Jama Connect currently unavailable"
Last updateThis incident has been resolved.
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and are working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.