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Issue was confirmed as a Microsoft service/hosting problem.

All findings so far points towards intermittent problems at one of Microsoft office clusters. We have reached out to Microsoft with our findings.

We are continuing to investigate this issue.

We are currently investigating intermittent problems opening office files. The first indications point towards problems on Microsoft side but we will continue our investigations.

Some users may have experienced unexpected errors or general performance issues for about 14 minutes from 12:02 PM CET on Monday March 31. The issue was resolved at 12:16PM. We apologize for any inconvenience this issue may have caused.

The issue has been resolved. We apologize for any inconvenience this issue may have caused.

We have implemented a fix.

We are aware of an issue that affects the Survey feature. We are investigating the issue.

The issue has been resolved. We apologize for any inconvenience that this issue caused.

We are working on a fix for the issue.

We are continuing to work on implementing a fix.

We are working to implement a fix.

We are aware of an issue causing some users to not be able to login. We are investigating the issue.

The issue has been resolved. We apologize for any inconvenience that this issue caused.

We have implemented a fix.

We are aware of an issue where opening pages results in an error. We are investigating the issue.

The issue has been resolved. We apologize for any inconvenience this issue may have caused.

A fix has been implemented. Affected users should no longer be getting a timeout error.

We have identified the issue and are working on a fix.

We are aware that some users are seeing a timeout error when trying to connect to itslearning. We are investigating the issue.

The issue has been resolved. We apologize for any inconvenience this issue may have caused.

We have deployed a fix for the issue.

We have identified the underlying issue and are working on a fix.

We are aware of an issue with Survey, where users are not able to create or open surveys. We are investigating the issue.

The issue has been resolved.

We have implemented a fix and are monitoring the results.

We are aware that some users are not able to load messages in instant messaging. We are looking into the issue.

Some users may have experienced a few minutes of slowness or unavailability this morning around 08:40 CET. We apologize for any inconvenience this issue may have caused.

Some users may have experienced issues with latency and or unavailability this morning between 08:55 and 09:26 CET. The issue was resolved at 09:26 CET. We apologize for any inconvenience this issue may have caused.

The issue has been resolved. We apologize for any inconvenience this incident may have caused.

We have implemented a fix and are monitoring the results.

We are aware that some users may not be able to login. We are investigating the issue.

Some users may be experiencing slowness or degraded performance in parts of itslearning. We are aware of the issue and are investigating.

The issue has been resolved. We apologize for any inconvenience this issue may have caused.

Some users may still experience that certain background tasks are slower than normal. This includes restoring users from a trash can, and copying courses.

We are aware that some background tasks are taking a long time. This can affect tasks such as restoring a user from the recycle bin, and copying a course. We are investigating the issue.

The issue has been resolved. We apologize for any inconvenience this issue may have caused.

We are continuing to investigate this issue.

We are aware that certain embedded content is not loading. We are investigating the issue.

Users should no longer be experiencing a timeout. We apologize for the inconvenience.

We are continuing to investigate the issue.

We are aware that some users may experience a timeout in other areas of itslearning. We are investigating the issue.

Some users are experiencing a timeout when creating a course. We are investigating the issue.

Users should no longer be experiencing a timeout. We apologize for the inconvenience.

We are aware that some users are experiencing a timeout in itslearning. We are investigating the issue.

This incident has been resolved. We apologize for any inconvenience related to this issue.

Our Engineering team has now deployed a fix which will solve the impact to customers. We see improvement after implementing the fix and will continue to monitor for stability. We apologize for the inconvenience this may have caused.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We have identified an issue and we are aiming to resolve the issue as soon as possible.

We are continuing to investigate this issue.

We are aware of an issue where users can not open PDF files attached in the assignment description field. We are investigating the issue.

Between “2024-08-05 06:51:00 UTC” and “2024-08-05 08:00:00 UTC” some customer pools experienced degraded performance and actions were taken to scale up to handle the increased usage. During the scale up affected customers would reach a holding page announcing that their site was temporarily unavailable due to maintenance. We apologize for the inconvenience and thank you for your understanding and patience.

This incident has been resolved.

We're experiencing configuration issue that is causing library and extensions to be unavailable. We're working on the fix

We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.

A fix has been applied to make the report available. For the moment we have deactivated the field "licensed users". This field with be re-enabled when the underlying issue is fully resolved. Update July 9: The licensed users field has been re-enabled.

We are working on a fix for the issue.

We are aware of an issue that prevents the Logins report from opening. We are investigating the issue.

The issue is resolved. We apologize for any inconvenience this issue may have caused.

A fix has been implemented and we are monitoring the results.

We are working on a fix for the issue.

We have identified the cause of the issue, and are working on a solution.

The issue is still under investigation.

We are aware that some customers are not able to open/play SCORM packages via the SCORM player. We are investigating the issue.

The degraded performance lasted for about 1.5 hours. We will continue to look into the data from the incident.

We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.

The issue is resolved. We apologize for any inconvenience related to this issue.

A fix has been implemented and we are monitoring the results.

We have identified an issue and applied a fix. We are looking into the results of the fix.

We are continuing to investigate the issue. We are aiming to resolve the issue as soon as possible.

We are aware of an issue where some users are seeing duplicated files, or files not showing, in course content blocks. We are investigating the issue.

Performance is restored with the completion of the maintenance.

The issue has been identified and a fix is being implemented.

Some files, images or dashboards are currently not loading due to server maintenance. We hope to have the issues resolved soon.

The issue has been resolved and monitoring results our the last few hours has been positive, We are sorry for any inconvenience caused.

The issue has been identified and we have implemented a temporary fix while working on a permanent solution for this issue. We are sorry for any inconvenience caused.

We are continuing to investigate this issue

For some of our customers we are experiencing degraded performance in parts of our application. Users may have problems logging in and pages taking longer than usual to load. Our engineers are investigating the problem and we hope to have it resolved soon.

The issue has been resolved. We apologize for any inconvenience this issue may have caused.

We have implemented a fix and are monitoring the situation.

We are aware of an issue that is affecting Assignment. The issue may cause assignments to not be displayed when opening. We are investigating the issue.

We have released a maintenance patch to complete the rollout of the new participant view.

We are continuing to work on a fix for this issue.

We are aware of some issues related to the new participant view. We are working to resolve these issues.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. Sorry for any problems caused.

We are experiencing some issues with file uploads. Our technicians are working on it and hope to have fix shortly. Sorry for the inconvenience caused.

The fix completely resolved the issue.

A fix has been rolled out and the issue should be resolved for all users. We are monitoring the fix.

We have identified a fix, and are in the process of rolling this out.

We are experiencing some issues with accessing several features, like Assignment, Test tool and registration. Some of our users may experience "Server Error" messages while navigating itslearning. We are currently investigating the issue, we hope to have a fix ready soon.

The issue has been resolved.

There has been a buildup of Assignment updates since the weekend. The issue has been resolved and we are working to complete the queue of updates.

Some updates related to Assignment are taking a long time to complete. Known issues include copying assignments and completing plagiarism checks. We have identified the issue and are working to resolve it.

The issue has been resolved.

The issue has been resolved for most customers. There may be disruptions to the search functionality in Instant messaging for a few customers, while we finish the search index rebuild.

There may be disruptions to the search functionality in Instant messaging this evening and tomorrow while we are working to resolve the issue.

We are rebuilding the search index. Searching for instant messages will not be available for a period.

We are aware of an issue in Instant messaging that causes searching for users (1 to 1 conversations) to not work. When searching for the name of the user it cannot find the conversation. We are investigating the issue.

The todays Chromium update (Version 111.0.5563.111 (Official Build) (64-bit)) has solved the issue for the Chrome browser. We expect that the Edge browser will be updated with the same Chromium fix soon.

After the latest release of Chromium (Version 111.0.5563.65 (Official Build) (64-bit)) our video recording tool is failing. The user will not be able to save their recording. We are in dialogue with the vendor of the video recorder software and will implement a fix as soon as possible. You can still use non-chromium browsers like Firefox to do your recordings. The sound recorder is not affected.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented for customers identified being affected by this issue. Sorry for the inconvenience caused.

The problem has been identified and we need a code change to address this issue. A workaround is in place: Go to administration > profiles The setting "Enable library" need to be enabled

We are currently investigating an issue where some customers get an error when creating new courses.

In the period between January 28 and February 9 some instant messages sent from itslearning were not sent correctly. The issue affected instant messages sent to members of a course. When sending course instant messages with an attachment, the recipient may not have received the attachment. The issue also affected instant messages sent from the itslearning app (Android and iOS). The issue was resolved on February 9.

Monitoring show no further disturbances. This incident has been solved, sorry for any inconvenience caused.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.

The issue has been resolved.

Some users are experiencing intermittent errors in itslearning. We are investigating the issue.

The fix has been rolled out to all serves, and performance of the affected features has returned to normal.

The fix has been rolled out to most of our servers, and for those the issue has been resolved. We will be monitoring the issue while the remaining servers receive the fix.

Our engineers have identified the issue, and are implementing a fix. As the fix is rolled out, performance of the affected features will be instantly restored.

We are experiencing degraded performance in emails send from our application. Most pages will load as normal, but when creating new elements, or when expecting an email from the application, this is taking longer than usual.

The incident has been resolved. We apologize for any inconvenience this issue may have caused.

We have implemented a second fix. We are monitoring the situation. Connectivity should now be stable for most users previously affected.

We are aware that users on some sites may still be experiencing intermittent connectivity issues. We are working to resolve the issue.

We have implemented a fix and are monitoring the situation.

We are investigating the issue.

Users on some sites may be experiencing intermittent connectivity issues. We are investigating the issue.

The issue has been resolved. We apologize for any inconvenience this may have caused.

We have implemented a fix and are monitoring the status.

We are continuing to work on a fix for the issue.

We are experiencing an issue that may cause slowness in parts of itslearning. The issue has been noticed in Assignment. It may also affect other tools. We are working on a fix for the issue.

We have applied a fix to resolve the issue.

Users may notice some slowness when creating Assignments, or making updates in Assignment. We are working to resolve the issue as soon as possible.

The issue has been resolved. We apologize for any inconvenience this issue may have caused.

We are experiencing an issue that may cause interruptions in service. Examples of known issues are creating pages and opening certain files. We are working on a fix for the issue.

From around 12:30 to 13:20 CEST we experienced an issue that could cause interruptions in itslearning. We apologize for any inconvenience this may have caused.

This incident has been resolved.

We still see some random disturbances opening files and other content. We are working towards third party networking vendor for a fix and hope to have this resolved soon.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are experiencing some outages at our third party network provider. Some users may experience time outs, and should try again in a few minutes. Our third party engineers are investigating and will resolve the issue soon.

The issue has now been resolved for customers in Europe. The fix is also being deployed for US customers this evening. We apologize for any inconvenience caused by this issue.

We are preparing a fix for the issue.

We are continuing to work on a fix for this issue.

We are aware of an issue that causes upload of files to not work on certain folders. We are working on a fix for the issue.

The issue has been resolved. We are sorry for any inconvenience this issue may have caused.

We have a fix ready and will release this as soon as possible this evening. Please accept our apologies for the problems caused.

We are continuing to work on a fix for this issue. Sorry it takes time and the problems this might cause.

The issue has been identified and we are currently working on a fix for this problem,

We are currently seeing problems with assignments assigned to groups. The teacher may get this message after the assignment is assigned to one or more groups "No students have access to this assignment yet". We are sorry for the problems caused and we will do what we can to fix this as soon as possible.

This incident has been resolved.

We have a fix that will be rolled out customer by customer. This will take a some hours to complete. Sorry for the inconvenience caused.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Some customer integration imports have not run this weekend. We are currently investigating and hope to have this fixed soon.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate the issue and are waiting for a fix from our media recording partner.

We are currently experiencing an issue with recording and playback of audio recordings made in itslearning. We are working to fix the issue. As a workaround you can use the video recording feature instead. The issue affects customers located in the EU region. We are sorry for any inconvenience caused.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. We are sorry for the problems caused.

We are experiencing degraded performance for some of our customers in Germany. Some users may notice problems logging in and some pages are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.

A fix to resolve this issue has been released for customers located in Europe. Customers in US to be updated later this morning.

We are aware of an issue with changing visibility of Assignments. This is affecting some customers. We are working on a fix for the issue.

Advanced reporting is now available. There are some catching up to do but all data should be in sync within tomorrow.

We need a couple more days to complete the maintenance for Advanced reporting. Sorry for the delay and the problems this may cause.

Advanced reporting will unfortunately not be available until over the weekend. We are sorry for the problems this may cause.

We are currently performing a critical maintenance patch to our Advanced Reporting tool and as a result advanced reporting will be unavailable for a period. We apologize for any inconvenience that this may cause.

We have released a fix to resolve the issue. The fix was released around 15:10 CET for Europe based customers. US based customers to be updated Tuesday morning. We apologize for the inconvenience this issue may have caused.

We are experiencing with tests built using the old test tool. Open answer questions will have a very narrow answer window and no editor available and some open answer questions have no answer options available at all. We have identified the problem and are working to implement a fix.