Is itopia Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

Service should now be back to normal. Access to itopia's CAS portal (cas.itopia.com) and associated web portals (portal.cloudvdi.net and myrdp.download) is restored. We'll continue to monitor the situation closely. As always, don't hesitate to reach-out to itopia's Help Desk with any questions (support@itopia.com).

itopia's CAS Portal (cas.itopia.com) and associated web portals (portal.cloudvdi.net and myrdp.download) are currently unavailable. End-users of Cloud Desktops are not impacted. itopia has opened a case with Google Cloud, but this appears to be a DNS issue related to a 3rd party provider. More updates to follow as soon as they become available. We apologize for any inconvenience.

The Issues affecting myrdp.download and cas.itopia.com have been fully resolved and all services are working as normal. We apologize for any inconvenience this may have caused.

The issues affecting myrdp.download and cas.itopia.com have been resolved. We keep monitoring the performance to ensure the full recovery of our services.

We are currently experiencing service disruption due to Firebase Hosting connectivity issues. Your GCP resources including the end-user login to their cloud desktops remain unaffected. We will provide further updates as soon as they become available.

Provision module functionality has been restored and our team keeps monitoring the system.

Currently, the ability to provision new deployments is unavailable because the Google Cloud sign in process is not allowing CAS Admins to choose a GCP Project for the deployment. Our engineers are investigating as a high priority and we expect to have a resolution in the next 1-2 hours.

The issue affecting the Google authentication to cas.itopia.com have been fully resolved and all services are working as normal. We apologize for any inconvenience this may have caused.

The issues with Google authentication have been resolved. We keep monitoring the performance to ensure full recovery of our services.

We are currently experiencing a service disruption affecting Google authentication to cas.itopia.com for customer in the South Florida Area. You may experience login issues when using "Sign in with Google". The authentication using username and password is working as expected.

Issues affecting myrdp.download portal and Google authentication to cas.itopia.com have been fully resolved and all services are working as normal. We apologize for any inconvenience this may have caused.

The issues with Google authentication and myrdp.download portal have been resolved. We keep monitoring the performance to ensure full recovery of our services.

We are continuing to investigate this issue.

We are currently experiencing a service disruption affecting myrdp.download portal and Google authentication to cas.itopia.com. You may experience login issues when using "Sign in with Google" option and accessing myrdp.download portal. Our software team is working to identify the root cause and implement a solution. We will send an additional update in 30 minutes.

After closely monitoring CAS services, our software team confirmed the login issues had been fully resolved. Our sincerest apologies. We are working to reduce the risk of this happening in the future.

CAS login issues have been resolved and all services are working as normal. Please clear your cache in order to log back in. Our software team keeps monitoring the performance to ensure continuous service availability.

Our team determined the login issues are related to the authentication service. We continue actively investigating the route cause to provide a solution as soon as possible. We will provide another update in 60 minutes, we apologize for the inconvenience.

We are currently experiencing a service disruption. Some users may experience issues accessing CAS portal. Our software team is working to identify the root cause and implement a solution. We will send an additional update in 30 minutes.

Azure services that affected CAS portal availability have recovered. All services are operating normally.

Azure engineers have identified the underlying root cause as a name server delegation issue with DNS resolution, affecting network connectivity and downstream impact to Compute, Storage, App Service, AAD, and SQL Database services. Mitigation has been applied, and engineering teams are clearing resolver cache to fully mitigate the issue. Most services are showing recovery.

We are currently experiencing CAS service disruption due to Azure network connectivity issues. Your GCP resources including the end user login to their cloud desktops is unaffected. We will provide further updates as soon as they become available.

This incident has been resolved.

Insights module functionality have been restored and our team keeps monitoring the performance to ensure consistency.

Our team identified the issue and is working on recreating the Insights database to restore the full functionality of Insights features.

We are currently experiencing a visual issue with Insights module. The issue is affecting the ability to see Insights components correctly. The data remains unaffected and is still being collected and safely stored in GCP BigQuery. Our team is working to identify the root cause and implement a solution.

This incident has been resolved.

itopia CAS portal is now available. Our team is still monitoring the performance and identifying the route cause.

We are currently experiencing a service disruption. Our team is working to identify the root cause and implement a solution. We will send an additional update in 30 minutes.

This incident has been resolved.

Portal functionality was restored and we keep monitoring the performance.

We are continuing to investigate this issue.

We are currently experiencing a service disruption. Our software team is working to identify the root cause and implement a solution. We will send an additional update in 30 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently experiencing a service disruption. Our team is working to identify the cause of the issue and implement a solution. We will send an additional update in 30 minutes.

This incident has been resolved.

The portal is now operational; however, we'll continue to monitor and provide regular updates. The issue has been identified and a fix is being implemented.

We are still experiencing a service disruption for cas.itopia.com. Our team is working to identify the cause and implement a solution. We will send an additional update in 30 minutes. We apologize for the inconvenience.

This issue has been resolved. Our team will now start working on an analysis of the root cause of the incident which we'll share as soon as ready. Thank you for your patience.

The itopia CAS portal is back online. Our team will continue to monitor before resolving this issue. We will send an additional update in 30 minutes.

We are continuing to investigate the issue and will post another update shortly.

We are currently experiencing a service disruption. Our software team team is working to identify the root cause and implement a solution. We will send an additional update in 30 minutes.