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The issue was successfully resolved.

The root cause remains under investigation by IRONSCALES. Efforts are also underway to identify and apply a suitable workaround. Please note that email flow and security inspections remain fully operational — all emails are being delivered and inspected as usual.

This incident has been resolved.

A fix was implemented, and the dashboard is fully functional now. We are still closely monitoring the situation.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are still looking into the issue.

We are experiencing a degradation in our dashboard. The team is investigating.

This incident has been resolved.

We would like to inform you that the service disruption in our US-hosted data center has been fully resolved. IRONSCALES has successfully processed the backlog of delayed emails, and no data loss has occurred. All systems are now fully operational, and the issue is considered closed. We appreciate your patience and support. We are still closely monitoring the status of all systems.

We are in the final stages of implementing the fix, and we can already observe significant improvements in the system's performance.

The issue has been identified and a fix is being implemented.

We are continuing to work on the issue. The technical team succeeded in narrowing down the problem and is now working closely with the AWS team and testing several possible solutions. We will follow up with more updates soon.

Dear customers, IRONSCALES has been experiencing intermittent issues in the US-hosted data center since morning GMT due to an unplanned database issue. This affects all customers that are hosted in our US data-center. At the moment, there are no new incidents being created. Your email flow is not interrupted, and all emails are arriving as usual. We are in the process of fixing it with the highest priority.

DB issue causing the DT was fixed.

Problem identified and service restored - still monitoring

We are currently investigating this issue.

The issue has been resolved .

The underlying error in the application infrastructure has been diagnosed and fixed, Email are inspected and mitigated in real-time. our team is monitoring.

Hello, our team is investigating an issue with realtime emails inspection and mitigation in the Ironscales US platform, we are working to identify and fix the problem and would update on progress. Thank you, IRONSCALES

This incident has been resolved.

Hello, The scheduled maintenance of IRONSCALES US Platform continues after a delayed start, our engineers are completing the procedure, estimated time to finish and to be back online is between 30 to 60 min. Thank you IRONSCALES Team.

This incident has been resolved.

Incident details are now displaying in the UI. We have identified a DB issue and fixed. We are still monitoring

Attention: We are currently experiencing an issue with incident details not displaying in the UI. Our team is actively investigating the problem. Thank you for your patience.

Our team noticed that the Investigation logs in IRONSCALES US site were not collected for a short period on June 17, 2024, from 1:00 PM to 2:20 PM UTC. Outside of that timeframe, the Investigation logs are available for review on the Investigation page and the issue was addressed. We have identified the cause of the issue and are taking steps to prevent similar incidents in the future.

This incident has been resolved.

a fix has been implemented, our teams are monitoring the status .

hello, Our US site, members.ironscales.com, is experiencing issues after deployment of R93.00 since 11:40 GMT today. real time inspects, mitigations , and other actions such as S&T Campaign sending are delayed. The team has identified the issue and working on a fix.

IRONSCALES acknowledges that there was a temporary issue where our system might have inadvertently disabled certain mailboxes. Rest assured, this issue has been promptly addressed, and preventive measures are in place to avoid such occurrences in the future. Thus, you may see an increase in enabled mailboxes. The remaining mailboxes in the disabled mailboxes are mailboxes that were manually disabled from protection in the past. Kindly navigate to 'Mailboxes' on IRONSCALES to verify that your mailbox list is current and up-to-date.

This incident has been resolved.

We are continuing to investigate this issue.

IRONSCALES EU Site would undergo scheduled maintenance to upgrade compute infrastructure to assure supportability and latest security fixes are in place , Dashboards would not be available, realtime email inspection and mitigation would resume after it finishes including backlog accumulated during the maintenance time.

Our team identified and restarted the faulty infrastructure components , IRONSCALES EU platform is back online with realtime protection. emails and messages received during the downtime would be processed and inspected now. we will keep monitoring the system's health to make sure everything works as expected.

we have identified the source cause of the issue and working to resolve it.

we are investigating a issue with email inspection in IRONSCALES EU region. (members.eu.ironscales.com), our engineering team is working to resolve the issue.

we are investigating a issue with email inspection in IRONSCALES EU region. (members.eu.ironscales.com), our engineering team is working to resolve the issue.

Problem resolved and simulation and training page is accessible now

We are aware of some customers experiencing an issue with accessing the phishing simulation & training page. There are no issues with the phishing simulation & training services, but rather an isolated incident related to accessing the corresponding webpage. Our team is diligently working on addressing this at the earliest and we'll update this status page with additional updates.

Microsoft Teams protection is now fully operational. IRONSCALES will keep monitoring Microsoft API for any additional changes

A fix has been deployed to our EU production system and MS Teams protection in the EU environment should be operational, we are monitoring the results and will send follow-up updates.

Our teams have identified the source of the issue and are researching a solution.

Our engineers have identified that there is a change within the Microsoft API for Teams which is disabling Teams protection for our EU tenant customers. We are still exploring corrective actions we can take for providing MS Teams protection in the EU environment. North American environment Teams Protection is currently operational. Please expect another update by end of day (EST) July 19. Other services such as Office 365 email protection are not affected at this time.

Our engineers identified an issue preventing IRONSCALES protection for Microsoft Teams service for IRONSCALES EU Customers. Other services such as Office 365 email protection are not affected.

The issue has been resolved, our monitors show that Office 365 Mitigations are back to normal timings as of July 18th 1:20AM GMT.

Our teams applied a fix to address the Office 365 Mitigation delays and we are monitoring the solution. The backlog of Mitigations is now processed faster, approximate estimation to return to realtime Mitigations is by 5am GMT, July 18th, 2023

We are continuing to investigate this issue.

Investigating - We identified a problem causing considerable delays with Office 365 protection/mitigation due to an internal issue. Detection is still active and incidents are being created. Our teams are working diligently to detect and solve the issue immediately.

the database system of Ironscales US has been upgraded successfully.

We are continuing to investigate this issue.

As part of our regular updates to our infrastructure we are upgrading our main database system for our US customers using members.ironscales.com to use the latest version, support latest security fixes , and introduce performance enhancements . The Ironscales US platform is expected to have downtime for up to 2 hours. Scan-backs and email inspection would pause and resume after the maintenance is over.

the database system of Ironscales EU has been upgraded successfully.

As part of our regular updates to our infrastructure we are upgrading our main database system for our EU customers using members.eu.ironscales.com to use the latest version, support latest security fixes , and introduce performance enhancements . The Ironscales EU platform is expected to have downtime for up to 2 hours. Scan-backs and email inspection would pause and resume after the maintenance is over.

The DNS issue has been resolved. Our services should be accessible, we have verified it from various global locations to all our endpoints, also mailboxes protection caught up with any communication during the service degradation. If you still experience issues accessing our services please refresh your browser DNS cache, more instructions and examples can be found in the following URL: https://geekflare.com/clear-dns-cache-on-windows-chrome-firefox-and-safari/

Progress update and mitigation : We are currently experiencing problems accessing our services residing under the ironscales.com domain such as www.ironscales.com , members.ironscales.com , and members.eu.ironscales.com due to DNS issues. we have contacted our DNS registrar and fixed the DNS routing issue to our sites, however ,the services might still be unreachable on your side due to DNS caching at your end or the global DNS network . to expedite solution on your end you may clear your browser DNS cache, for example in Google Chrome you can do this by Opening Chrome. In the URL bar, type in chrome://net-internals/#dns: In the left pane, select DNS. In the right pane, tap the Clear host cache button. more instructions and examples can be found in the following URL: https://geekflare.com/clear-dns-cache-on-windows-chrome-firefox-and-safari/

We are currently working on a fix

A fix was implemented by our team to the affected database tables escalations and scanning should resume as expected.

Our engineering teams have identified the root cause and are in process of applying a solution.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

since 5:10am EST an issue with one of our database tables is preventing IRONSCALES US system from escalation of incidents that should derive from our scanners. affecting : * escalation (Malware & URL Protection) * auto-resolution (by 3d-party scanners). * processing scan results for new links. This does not apply to AI based escalations that has no issue. Our team has identified the issue and is working on a fix .

This incident has been resolved.

planned maintenance is extended, expected to be finished within 40 min.

We are continuing to investigate this issue.

Ironscales US site is undergoing planned maintenance , expected to be finished approximately by 09:00 GMT

the incident has been resolved, realtime email protection is resumed and past backlog is processed.

We are continuing to work on a fix for this issue.

the issue has been identified and is being handled by our staff.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating US site members.ironscales.com slowdown and unavailability issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating a service outage at our EU Site : https://members.eu.ironscales.com/ US site customers are unaffected. IRONSCALES will update with progress as soon as possible.

This incident has been resolved

The issue has been identified and a fix is being implemented.

The system is not creating new incidents in GWS but manual reports and classification are working.

This incident has been resolved.

Our maintenance procedure on IRONSCALES US site is taking longer than expected. Our engineers are working to resolve it. We are extending our maintenance window to 4 hours and expect to finish approximately by 09:00am UTC thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue with the US site dashboards. Users may report being unable to access the platform.

This incident has been resolved.

We are continuing to monitor for any further issues.

The US Site Microsoft Office 365 and Google Workspace are running behind, which is causing some delays in the emails' inspection and mitigation.

Some customers may experience system slowness which can be experienced in the IRONSCALES dashboards and inspection response for Office 365 and Google Workspace.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are investigating an issue with the US site dashboards. Users may report being unable to access the platform.

This incident has been resolved.

We are continuing to investigate this issue.

We are investigating an issue with the US site dashboards. Users may report being unable to access the platform.

This incident has been resolved.

We are experiencing some issues with Google Workspace emails inspection. This may affect few of our customers. We are currently investigating the issue.