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Dear Iristel Customers, We are now closing this incident as the fix has stabilized the affected sector during the monitoring. If you continue to face issues or challenges, please reach out to our support teams. We appreciate your patience and understanding. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that a fix has been implemented around 10 PM EDT and the equipment is now back online. Please assist to re-test. We appreciate your patience and understanding. Regards, Iristel NOC

Dear Iristel Customers, Please be advised that we are currently experiencing Media Gateway disconnection in our Richmond Hill, ON data center. The event will impact call completion towards NPA 905 and 289. Impact symptoms – call drops, disconnections, reachability. Current actions – The issue has been escalated with our platform team. ETR – unavailable. We apologize for the inconvenience and service interruption. We are trying our best to achieve consistent uptime for this sector. Sincerely, Iristel NOC

Dear Iristel Customers, This issue has been resolved as of 12:28 PM EDT. If you continue to face challenges, please let our support teams know. We thank you for your patience. Iristel NOC

Dear Iristel Customers We are currently experiencing a PSTN connectivity issue affecting Aylmer, Ontario. Customers in this region may experience call failures, as the local ILEC is unable to reach our IP space. All other regions are operating normally. We are actively working to gather more information and will provide updates as soon as they become available. Thank you for your patience and understanding. —Iristel Network Operations

This incident has been resolved.

Dear Iristel Customers, Iristel observed a connectivity issue towards our core Network today at around 12:45 PM EDT. The issue was resolved at 01:13 PM EDT. If you faced issue with reachability, one-way audio or failing termination calls, they should all be working now. If you continue to face challenges, please contact Iristel support teams. We appreciate your patience and cooperation. Sincerely, Iristel NOC

Dear Iristel Customers, Power was restored by the authorities at around 06:44 AM EDT on April 02, 2025. Our equipment has recovered. Thank you for your patience and cooperation. Sincerely, Iristel NOC

Dear Iristel Customers, Due to weather conditions, our remote media gateway in Lindsay, Ontario is currently unreachable. This issue is caused by power failures in the City. PSTN calls in this region are impacted in both directions. All other regions and services are operating normally. We will keep this space updated as more information is made available to us. Sincerely, Iristel NOC

Closing incident.

Dear Iristel Customers, Our Network engineering team has applied a fix that should resolve this incident. In case, you continue to face challenges with call completion or one way audio, please reach out to our support teams. Start time - 20:28 EDT End time - 23:48 EDT Our NOC team will continue to monitor the situation and our Network engineering team will work with our secure transit provider to gather additional information on this incident. We appreciate your patience and cooperation and apologize for the downtime. Sincerely, Iristel NOC

Dear Iristel Customers, Our network Engineering team has found the issue with our secure transit blocking our IP space from some ISPs. The extend of the blocking is not known at the moment. We have opened a ticket with our secure transit provider to seek further clarifications. We will keep this space updated as we make progress on this issue. Sincerely, Iristel NOC

Dear Iristel customer, We continue to investigate this issue with our network engineering team. We are suspecting an IP connectivity disruption coming into our Toronto Data center. We will keep this space updated as we make progress on this incident. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that we have connectivity issues in Ontario. This will impact calls coming in and going out We are now investigating the cause of the issue and we will keep you updated as more information is provided to us. We apologize for the interruptions and appreciate your patience. Sincerely, Iristel NOC

This incident has been resolved.

Dear Iristel Customers, Please be advised that Iristel experienced disruptions with Call completion in Western and Central Canada. Some calls may have failed to connect or faced higher than normal setup time. The issue was caused by a spike in call volume, received from the regional ILEC, causing a congestion towards our available interconnection trunks. The call volume has now subsided, issue is considered resolved. Start time = 05:48 PM EST, Feb 14, 2025 End time = 07:50 PM EST, Feb 14, 2025 Sincerely, Iristel NOC

Dear Iristel Customers, We are closing this incident. Root cause - The problem was caused by the third party's CPUs getting stuck in a part of the C20 system that handles SS7 signals, which was preventing traffic from going through. The issue was fixed with the help of their vendor support and their CO team. Issue resolved at 12/31 11:36am EDT. Please let us know if you continue to face issues in the region.

This incident has been resolved.

We are continuing to monitor for any further issues.

Dear Iristel Customers, We have been informed that the trouble was cleared. Resolution time is approximately 12/31 11:36am EST. If you continue to face challenges in this region, please reach out to our support teams. We thank you for your patience and will continue to closely monitor the issue.

Dear Iristel Customers, Please be advised that the regional ILEC in northern Canada is facing challenges with PSTN to Cellular call completion. All other regions remain unaffected. All Iristel systems are operational; the issue lies with the regional Incumbent carrier's network. We will keep this space updated as more information is made available to Iristel NOC. Sincerely, Iristel NOC

Dear Iristel Customers, We are now closing this incident as the network has been stable and the issue has been resolved. If you continue to face challenges, please reach out to our support team. Sincerely, Iristel NOC

Dear Iristel Customers, We have been informed that the trouble was cleared. The service in Yellowknife was restored at 4:04 pm EST, today 12/20. If you continue to face challenges in this region, please reach out to our support teams. We thank you for your patience and will continue to closely monitor the issue. Sincerely, Iristel NOC

Dear Iristel Customers, A thorough investigation was completed by our field operations team. They have determined that a device replacement is needed to resolve this issue. Unfortunately, due to the remote location of this site, we will have a longer than average resolution and deployment time. We are aiming for December 20, 1600 EST to ship and deploy a replacement device. We thank you for your understanding and appreciate your patience. Sincerely, Iristel NOC

Dear Iristel customers, We are currently facing a PSTN outage in Yellowknife, NT. The issue is attributed to a possible device failure in our data-center. We are working with our field operations team to have this checked and rectified. Issue start time - December 17. 1400 EST We will keep you posted as we receive additional information, we appreciate your patience. Sincerely, Iristel NOC

Dear Iristel Customers, We are closing this incident. Root cause - the issue was initially caused by a power outage in our data center. Once power was restored, we realized our media gateway was unresponsive. The issue was cleared by replacing this media gateway. Please let us know if you continue to face issues in the region. Sincerely, Iristel NOC

Dear Iristel Customers, We have been informed that the trouble was cleared. Resolution time is approximately 08:00 AM EST, today 11/13. If you continue to face challenges in this region, please reach out to our support teams. We thank you for your patience and will continue to closely monitor the issue. Sincerely, Iristel NOC

Dear Iristel Customers, Unfortunately, we have a device failure in our Huntsville, Ontario data center. The failed device was responsible for completing TDM based PSTN calls in the region. A replacement device is being prepared at the moment with an estimated replacement target of late morning tomorrow. We will keep this space updated as more information is made available to us. Start time - 12:04 PM Eastern Sincerely, Iristel NOC

Dear Iristel Customers, We are now closing this incident as the network has been stable and issue has been resolved. If you continue to face challenges, please reach out to our support team. Sincerely, Iristel NOC

Dear Iristel Customers, We have been informed that the trouble was cleared. Resolution time is approximately 18:08 EST. If you continue to face challenges in this region, please reach out to our support teams. We thank you for your patience. Sincerely, Iristel NOC

Dear Iristel Customers, We continue to face challenges on our west coast infrastructure. Efforts are on-going to restore services. Unfortunately, we don't have an ETR yet. Sincerely, Iristel NOC

Dear Iristel Customers, Unfortunately, we are facing a partial connectivity challenge in West coast Canada. The connectivity challenge impacts all services that rely on West coast infrastructure including audio/media delivery, inbound call routing and outbound call completion. Currently, Iristel Infrastructure team is working on this issue. More information to follow shortly. Sincerely, Iristel NOC.

Dear Iristel Customers, The issue in the region has subsided. If you continue to face challenges, please engage our support teams. Sincerely, Iristel NOC

Dear Iristel Customers, We are currently experiencing a PSTN connectivity issue in Yellowknife, NWT. During this incident, calls to and from PSTN may face disruption. Our network engineering team is assessing the situation. More information to follow. Sincerely, Iristel NOC

Dear Iristel Customers, We are pleased to announce that connectivity issue in Northern Canada has been restored, and all impacted services have returned to normal operation. We sincerely appreciate your patience and understanding during this time. Restoration time - August 8, 2024 14:50:00 EST (approximately) Thank you for your continued support. Sincerely, Iristel NOC

Dear Iristel Customers, The issue is still being investigated by the regional ILEC and there is no ETR yet as of the moment. We will keep you informed as soon as additional information becomes available to Iristel. Thank you.

Dear Iristel Customers, We are experiencing a connectivity issues in the northern region of Canada. During this incident, you may face call completion challenges originating from or terminating to the regional PSTN. The issue is currently being investigated by the regional ILEC. Iristel equipment and network are accessible and not at fault. We will keep you informed as additional information is made available to Iristel. Start time: August 07, 2024 at 17:06 EST Sincerely, Iristel NOC

Dear Iristel Customers, We are pleased to announce that connectivity issue in Northern Canada has been restored, and all impacted services have returned to normal operation. We sincerely appreciate your patience and understanding during this time. Restoration time - June 19, 2024 05:41:00 PM EST (approximately) Thank you for your continued support. Sincerely, Iristel NOC

Dear Iristel Customers, We are currently experiencing PSTN connectivity issue in Northern Canada. During this incident, PSTN call completion involving NPA 867 may face challenges. Start time - 16:37 PM EST More information to follow. Regards Iristel NOC

Dear Valued Iristel Customers, We regret to inform you of a delay in processing the RCA. We have received the latest update from our service provider and would like to share it with you. **Outage Duration:** Start: June 12th 2024 – 8:30 AM ATL End: June 13th 2024 – 9:04 AM ATL **Summary:** Due to an error and miscommunication at the colocation space with a previous provider there was a cabling issue that resulted in an outage for this site. Technicians were dispatched to resolve the outage. **Cause:** Cabling issue caused by colocation space provider. **Resolution:** Field technicians fixed cabling issues.   Thank you for your patience and understanding. Sincerely, Iristel NOC

Dear Iristel Customers, We are pleased to announce that connectivity has been restored to Fredericton, and all impacted services have returned to normal operation. However, we are still awaiting the root cause of the outage from our Service Provider. Rest assured, we will provide further updates as soon as this information becomes available. We sincerely appreciate your patience and understanding during this time. Restoration time - June 13, 2024 09:59:00 AM EST (approximately) Thank you for your continued support.

Dear Iristel Customers, Please be advised that we have a connectivity issue in the region of Fredericton. This issue will impact PSTN calls in both directions. The root cause of the issue is unknown and currently under investigation by our partner carrier in the region. We will keep this space updated as more information is made available to us. Start time - June 12, 2024 08:25:00 AM EST (approximately) We apologize for the interruptions and appreciate your patience. Sincerely, Iristel NOC

Dear Iristel Customers, We are now closing this incident as the network has been stable and issue has been resolved. If you continue to face challenges, please reach out to our support team. End time - 08:00 AM EST June 12, 2024. Sincerely, Iristel NOC

Dear Iristel Customers, The scheduled maintenance has been completed. Sincerely, Iristel NOC

Dear Iristel Customers, A maintenance window has been scheduled to replace a fiber roll between locations in Vancouver, our secondary Session Boarder Controller clusters may be affected. Timeline - Wednesday the 12th of June, 2024 from 03:00 AM EDT to 8:00 AM EDT. Advanced Details: Some traffic interruption might occur, we highly advise against the use of the secondary SBC as the workaround is performed, please use primary cluster during this maintenance to prevent any traffic disruption. Primary SBC - 162.252.184.xxx Toronto will remain operational Secondary SBC - 162.252.186.xxx Vancouver affected We sincerely apologize in advance for the disruption in service that will take place and thank you for your support and patience. If you notice any complications during this maintenance window or if you have any other requirements, please do not hesitate to contact immediately the support team. Sincerely, Iristel NOC

Dear Iristel Customers, we are now closing this incident as the network and connectivity has been stable. If you continue to face challenges, please reach out to our support team. End time - 01:35 AM EST May 13, 2024. Sincerely, Iristel NOC

Dear Iristel Customers, Please note that our colocation partner confirmed that the fix was applied on the fiber cut and we observe our links up. We will monitor the stability thru the rest of the day. All services are restored in NW territories. If you encounter any issues don't hesitate to contact our tech teams. Sincerely, Iristel NOC

Dear Iristel Customers, Please note that we have been facing connectivity issues towards Northern Territories. A ticket was created with our colocation partner, root cause is a fiber cut due to wildfires. Impact - Some calls to and from Public switched telephone network in the region may fail. Estimated time of resolution is not know at the moment but we will update the notification constantly for information as more is made available to us. Sincerely, Iristel NOC

Dear Iristel Customers, The fiber cut was resolved by the incumbent today morning at 07:22 AM EST. Please reach out to our support team if you continue to face challenges in the region. Sincerely, Iristel NOC

Dear Iristel customers, Incumbent carrier in the region of Oshawa, ON has communicated that the workaround on the fiber cut will continue thru the whole day today and an ETR is expected on May 8th. We will update the statuspage once the incident will be confirmed resolved. Sincerely, Iristel NOC

Dear Iristel customers, Incumbent carrier in the region of Oshawa, ON has a fiber cut that is impacting PSTN call completion in the region. Start time - 08:36 AM EST. Incumbent carrier has not communicated ETR yet. Sincerely, Iristel NOC

Dear Iristel Customers, The issue in the region has been corrected by our colocation provider. End Time - 14:55 EST If you continue to face challenges in the region, please reach out to our support teams. Sincerely, Iristel NOC

Dear Iristel Customers, Unfortunately, Iristel is facing a PSTN connectivity challenge in Fredericton, NB. This issue will impact PSTN calls in both directions. Investigations are underway with our colocation provider. Start time - 09:32 AM EST on May 01, 2024. Sincerely, Iristel NOC

Dear Iristel Customers, We have monitored our network for the past 24h and it seems all connection related issues have resolved and call traffic has resumed to usual statistics. If you continue to face challenges, please let our support teams know. Sincerely, Iristel NOC

Dear Iristel Customers, Our vedor has resolved the issue and all calls to/from broadworks PSTN are functional. The issue is resolved at around 10:00AM EST. We continue to monitor the system until the EOD for any potential issues. We are investigating the issue with our vendor. Our apologize for the inconveniences this had caused and appreciate your cooperation. Sincerely, Iristel NOC

Dear Iristel Customers, We are experiencing network outage in our new Broadsoft/Uboss system, our ACME trunks have lost communications with our core network. Calls from and towards broadworks PSTN are impacted. We are investigating the issue with our vendor. Start time is approximately 4/22 0:00 am EST. We apologize for the downtime today and thank you for your patience. We are working hard to restore the service and will update the notice in the process. Sincerely, Iristel NOC

Dear Iristel Customers, We have monitored our network and it seems all connection related issues have resolved and traffic has resumed to usual statistics. If you continue to face challenges, please let our support teams know. Sincerely, Iristel NOC

Dear Iristel Customers, The network connectivity has been restored as of 1:58 PM eastern Root Cause of this issue is attributed to our transit provider experiencing a fiber cut. We apologize for the downtime today and thank you for your patience. If you continue to face connectivity challenges, please reach out to our support teams. Sincerely, Iristel NOC

Dear Iristel Customers, We are experiencing network connectivity challenges where in, some of our remote media gateways have lost communications with our core network. Calls from and towards PSTN are impacted. Our engineering team is investigating at the moment. Start time is approximately 9:05 am Eastern. Iristel NOC

Dear Iristel Customers, Please be advised that we are now closing this incident as calls and trunks have remained stable. If you continue to face challenges, please inform our support team. Sincerely, Iristel NOC

Dear Iristel Customers, Received an update from the ILEC in the region that the services are fully restored. We will continue to monitor the issue and if no alarms will be observed, on the next updated the incident will be deemed resolved. The workaround has been finished at approximately 5:20PM 10/28. Sincerely, Iristel NOC

Dear Iristel Customers, We received an update from the ILEC in the region. They informed us that additional workaround will be done this morning 10/28 to the fiber infrastructure. We are reopening the incident, started yesterday, so you may be aware that intermittent failures may still occur. We will updated the page accordingly as soon as we confirm that the fiber repair is done. Sincerely, Iristel NOC

Dear Iristel Customers, We received an update from the ILEC in the region. They informed us that the services are now being restored and most voice circuits are up. Intermittent failures may still occur however, the fibers have been repaired and the outage has been mitigated. We are considering the outage resolved as our test calls were successful. End Time: 15:20 EST Root cause of the fiber disruption is attributed to a fire incident. Please reach out to our support team if you continue to face connectivity challenges in the region. We appreciate your patience and cooperation. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that our PSTN provider in Northwest Territories has informed us that they are facing a fiber cut in their network. This may cause third-party carrier call completion failures that rely on PSTN infrastructure. From our CDRs, the issue may have started around 07:30 AM EST. An ETR is not available at the moment. Sincerely, Iristel NOC

Dear Iristel Customers, The issue involving connectivity loss towards Haliburton, Ontario has been resolved as of 10/24 09:30PM EST. Please reach out to our support teams, if you continue to face challenges completing calls to this region. Sincerely, Iristel NOC

Dear Iristel Customers, As per latest update from the service provider, issue will continue to persist until tomorrow afternoon as they need to dispatch new equipment for the repair. However, still no specific ETA tomorrow has been given. We will keep you posted as we receive more information. We appreciate your patience and understanding in this case. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that we have connectivity issues in Haliburton, Ontario due to Fiber network disruption. This will impact calls coming in and going out over the PSTN infrastructure in the region. We have contacted the service provider and repair works are ongoing though no ETA has been provided yet. We will keep you updated as more information is provided to us. We apologize for the interruptions and appreciate your patience. Sincerely, Iristel NOC

Dear Iristel Customers, We have received an update that fiber restoration have been completed and, we are observing working status on the affected network element. If you continue to face challenges in the region. Please contact our support teams. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that the ILEC in the region of Whitehorse and Yellowknife has experienced Fiber network disruption. As a result, we have lost connectivity to our Media Gateways. Repair works are underway and an expected time of resolution as communicated by the ILEC is around 20:00 MST. This disruption will impact calls coming in and going out over the PSTN infrastructure in the region. We apologize for the interruption and appreciate your patience. Sincerely, Iristel NOC

Dear Iristel Customers, Fiber repair is completed by our transit provider. Our connectivity in the Northern part of Canada is now restored. If you continue to face challenges in the region. Please contact our support teams. Sincerely, Iristel NOC

Dear Iristel Customers, We continue to face challenges in the region as the fiber channels connecting our core to the remote site remains damaged. Our transit provider is working to assess and repair a crucial connecting node towards the region. We will keep this space updated as more information is provided to us. We appreciate your patience and cooperation. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that our connectivity challenges in the region has been corrected by our transit provider. The affected fiber channels were repaired. Inuvik remains the only region affected. We will open a separate status page notice to track. If you have any questions, please contact our support teams. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that Iristel is facing connectivity challenges in the regions of Yukon and Northwest Territories as a result of natural calamities. Iristel's equipment is functional and in optimal condition however, the Incumbent provider has an active outage due to wildfires. You may experience some call failures in these regions coming from or being made out to third party carriers over PSTN network. Unfortunately, Iristel cant do much to prevent or circumnavigate the issue. We will keep you posted as more information is made available to us. If you have any questions or concerns, please reach out to our support teams. Sincerely, Iristel NOC.

Dear Iristel Customers, The maintenance is now completed. Services are back online. Sincerely, Iristel NOC

Dear Iristel Customers, We were advised that the emergency maintenance is related to a power delivery system. Initial maintenance unfortunately has been extended for another 2 hours. New ETR is 1400 EST. We will keep this space updated as we receive additional information on the emergency maintenance conducted by the ISP in the region. Sincerely, Iristel NOC

Dear Iristel Customers, Our ISP in the region of Fredericton, NB is doing an emergency maintenance that has caused a temporary loss in connectivity. Their maintenance is expected to end at 12 noon EST. We appreciate your patience and cooperation on this situation Sincerely, Iristel NOC

Dear Iristel Customers, We are resolving this incident as we can firm the PSTN traffic is now stable. If you continue to experience issues in the region, please reach out to our support teams. Sincerely, Iristel NOC

Dear Iristel Customers, A fix from the local ISP has been implemented. For now all the services are up in the NB area. We will continue to monitor the activity before we deem the issue resolved. Thank you for your patience and apologies for the discomfort this have created. Sincerely, Iristel NOC

Dear Iristel Customers, The ISP is on-going with the rectification of the issue. This has been escalated with them to expedite restoration and we will keep this space updated as more information is made available to us. Thanks for your patience and understanding during this time. Sincerely, Iristel NOC

Dear Iristel Customers, The ISP continues to investigate the issue, but unfortunately, is unable to provide an ETR. We will continue to provide updates until services have been restored. Thanks for your patience during this time. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that our partner carrier has identified the issue and has attributed this to a loss of network connection between the ISP and the colocation partner. The case has been escalated to the ISP's network engineering team. We appreciate your patience and cooperation so far. We will keep this space updated as we gather additional information. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that we have a connectivity issue in the region of Fredericton, New Brunswick, Calls to and from PSTN may fail. The root cause of the issue is unknown and currently under investigation by our partner carrier in the region. We will keep this space updated as more information is made available to us. Start time - July 31st 2023 09:00:00 AM EST (approximately) We apologize for the interruptions and appreciate your patience. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that the issue has been resolved as of 07/09/2023 08:20 PM EDT. RCA is yet to be communicated. We appreciate your patience and understanding in this case. Do reach out to your respective support teams if you have further questions. Sincerely, Iristel NOC

Dear Iristel customers, Please be advised that our operational services such as local number porting, routing profile changes, traffic data and graphs are currently impacted. Our platform specialist team is currently investigating the situation. Start time - 2:00 pm est (approx) Sincerely, Iristel noc

Dear Iristel Customers, Please be advised that the issue has subsided as of 10:20 AM EST. We continue to work with our partners to understand the issue. We appreciate your patience and understanding in this case. Do reach out to your respective support teams if you have further questions. Sincerely, Iristel NOC

Dear Iristel Customers, Our partner carrier in the region has escalated internally to the next level. The root cause is still unknown and some calls in the New Brunswick area may still be affected. Once there will be a resolution we will update this space. Again, our sincere apologies for the inconvenience created. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that we have a connectivity issue in the region of Fredericton, New Brunswick, Calls to and from PSTN may fail. The root cause of the issue is unknown and currently under investigation by our partner carrier in the region. We will keep this space updated as more information is made available to us. Start time - June 15th 2023 08:00:00 PM EST (approximately) We apologize for the interruptions and appreciate your patience. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that the issue has been resolved and the calls should work fine. End time - Tue 2023-06-06 1:15 PM ET Apologies for the inconvenience, If you have further questions, please reach out to our support team. Sincerely, Iristel NOC

We are continuing to investigate this issue.

Dear Iristel Customers, Please be advised that we have a connectivity issue in the region of Fredericton, New Brunswick, Calls to and from PSTN may fail. The root cause of the issue is unknown and currently under investigation by our partner carrier in the region. We will keep this space updated as more information is made available to us. Start time - June 6th 2023 05:35:00 AM EST (approximately) We apologize for the interruptions and appreciate your patience. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that the issue has now been cleared. We have completed the hardware replacement. End Time - 10:00 AM EST Please feel free to reach out to our support teams if you continue to face challenges. Sincerely, Iristel NOC

Dear Iristel Customers, Our engineers have determined that the issue is related to a faulty hardware. They are in process of acquiring a spare device. Once acquired, it will be configured and shipped to the location. Unfortunately, ETR is about 24-48 hours. We will keep this space updated as we gather additional information. We appreciate your patience Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that Iristel is currently experiencing PSTN connectivity issues in the region of Moncton, NB. Iristel engineers are working with our colocation partners to ascertain the root cause of this failure. Start time - 08:27AM EST ETR - Unavailable. We will keep this space updated as additional information is made available to our team. We appreciate your patience. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that Iristel had faced a network incident where-in we lost connectivity to our core backbone routers. Current state: Resolved The region of impact: Canada-Whole Affected service: PSTN voice. Start time: 09:30 AM EST May 17, 2023 End time: 10:07 AM EST May 17, 2023 Root Cause is being investigated at the moment. We thank you for your understanding and apologize for the loss of service. If you have any questions or need assistance, please contact our support teams. Sincerely, Iristel NOC

Outage was already restored as of 12:04PM EST but RCA is yet to be provided by partner carrier. Thank you.

Dear Iristel Customers, Please be advised that we have a connectivity issue in the region of Fredericton, New Brunswick, Calls to and from PSTN may fail. The root cause of the issue is unknown and currently under investigation by our partner carrier in the region. We will keep this space updated as more information is made available to us. Start time - April 26th 2023 10:00:00 AM EST (approximately) We apologize for the interruptions and appreciate your patience. Sincerely, Iristel NOC

Outage was already restored as of 14:45 but RCA is yet to be provided by partner carrier. Thank you.

Outage was already restored as of 14:45 but RCA is yet to be provided by partner carrier. Thank you.

We are continuing to investigate this issue.

Hi All, Our partner carrier in the region continues to investigate the issue, but unfortunately, is unable to provide an ETA. We will continue to provide updates until services have been restored. Thanks for your patience during this time. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that we have a connectivity issue in the region of Fredericton, New Brunswick, Calls to and from PSTN may fail. The root cause of the issue is unknown and currently under investigation by our partner carrier in the region. We will keep this space updated as more information is made available to us. Start time - April 24th 2023 08:43:00 AM EST (approximately) We apologize for the interruptions and appreciate your patience. Sincerely, Iristel NOC

Dear Iristel Customers, We are now closing the incident as our monitoring has exhibited stable traffic flow. If you continue to face challenges in this sector, please reach out to our support teams. Sincerely, Iristel NOC

Dear Iristel Customers,  Please be advised that a change was performed by the ILEC in the region that has assisted in restoring services. We will continue to monitor for the next few hours to make sure traffic is stable and consistent. We appreciate your patience and cooperation.  Sincerely, Iristel NOC

Hi All, Telus continues to investigate the issue, but unfortunately, is unable to provide an ETA. We will continue to provide updates until services have been restored. Thanks for your patience during this time. Sincerely, Iristel NOC

Issue is still under investigation by Telus. Still unable to provide ETR. Thank you!

Hi All, Telus continues to investigate the issue. An etr has not been provided yet. We will continue to provide updates until your services have been restored. Thank you.

Dear Iristel Customers, We are currently experiencing a loss of PSTN connectivity in the region of Eastern Quebec. Calls to and from PSTN may fail. We have reached out to the ILEC in the region and have reported the issue. We currently await their input on the situation. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that the outage is resolved. End Time: 20:20 Eastern Our sincere apologies for the issue and appreciate your cooperation. If you have any questions or continue to experience challenges, please feel free to reach out to our support team. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that we have a connectivity issue in the region of Winnipeg, Manitoba. Call to and from PSTN in the region may face completion challenges. Our senior engineers are investigating the situation. Start Time : 13:25 PM Eastern Our sincere apologies for the issue and appreciate your cooperation. Sincerely, Iristel NOC

Dear Iristel Customers,  Please be advised that the issue has been resolved and the calls should work fine.  End time - January 26th 2023-01-26 3:13 PM ET  Apologies for the inconvenience, If you have further questions, please reach out to our support team.  Sincerely,  Iristel NOC

We are continuing to investigate this issue.

Dear Iristel Customers, Please be advised that we are currently facing connectivity issues in Fredericton, New Brunswick. The area surrounding the region may face intermittent PSTN connectivity issues. Start time - January 26th 2023 09:20:00 EST (approximately) The root cause of the issue is unknown and currently under investigation by our partner carrier in the region. We will keep this space updated as more information is made available to us. We apologize for the interruptions and appreciate your patience. Sincerely, Iristel NOC

Dear Iristel Customers, The issue involving connectivity loss towards Whitehorse, YT has been resolved. The issue is attributed to a fiber cut in the region that was resolved earlier in the morning. Please reach out to our support teams, if you continue to face challenges completing calls to this region. Sincerely, Iristel NOC

As of 1:07 AM we have received some alert that shows Signaling Destination 5-75-184, ISUP Remote Signaling Destination 245-128-1, Circuit Group 1being down. We have reached out to NWTEL and found that there was an outage on the area. No ETR provided as of this timing. We will update this Service notification accordingly once any updates will be available.

Dear Iristel Customers, We have received an update that Bell corrected the issue with the circuits and all calls should be working across the board. If you have further questions, please reach out to our support team, and we apologize for the inconvenience this may have caused. Sincerely, Iristel NOC

Dear Iristel Customers, Our sincere apologies with the interruption to your services, inter-op investigations continue between Bell and Iristel at the moment. We unfortunately do not have an ETR. Sincerely, Iristel NOC

Dear Iristel Customers, Unfortunately, we are having issues connecting calls with Bell in the Eastern regions of Canada. Calls outside of Bell are all working at the moment. Probable cause and start time isn't available at the moment but be rest assured, our engineering team will get this resolved as soon as possible. We apologize for the inconvenience. Sincerely, Iristel NOC

Dear Iristel Customers, We have re-gained access to equipment in the Winnipeg data center. Our PSTN trunks are back up and running. End time - 06:00 PM EST We apologize for the downtime and appreciate your patience along the way. If you continue to face challenges completing calls towards Manitoba region, please reach out to our support team. Sincerely, Iristel NOC

Dear Iristel Customers, Unfortunately the colocation point of presence continues to be offline. A possible work around is being considered by our network team. We appreciate your patience as we continue to work towards a resolution. Sincerely, Iristel NOC

Dear Iristel Customers, We are currently facing connectivity challenges towards our data center in Winnipeg, Manitoba. You may experience some disruptions in PSTN calling services. Start time - 05:04 PM EST. We apologize for the inconvenience, we will keep you updated as we receive additional information. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that the fiber cut has been restored by our carrier partner and all services are working as expected. If you have further questions, please reach out to our support team. Sincerely, Iristel NOC

Dear Iristel Customers, We have received an updated from our partner carrier that fiber splicing is underway. We currently don't have an ETR. We will keep you updated as we received additional information. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that our partner carrier has confirmed the issue is with a fiber cut in the region. Technicians have been dispatched to the site to asses the impact and the scope of repair. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that we are currently facing connectivity issues in Fredericton, New Brunswick. Area surrounding the region may face intermittent to major PSTN connectivity issues. Start time - December 22, 11:30 AM EST (approximately) Root cause of the issue is attributed to an outage faced by our partner carrier in the region. We will keep this space updated as more information is made available to us. We apologize for the interruptions and appreciate your patience. Sincerely, Iristel NOC

Our system team had identified the issue and applied a software fix with the help of the vendor to fix the open issues with access to the software phone. We have been monitoring this throughout the day and do not see any open issues regarding this problem. Thank you for your patience in the matter

Dear Customers: We are currently experiencing issue with software phone clients. UC One and mobile applications are having issues authenticating to the application servers. We are actively investigating and working out a solution to this problem. IP Phones and SIP Trunks remain stable and are not affected. We understand how important it is to have access to our services and we apologize for any disruption this may be causing. We appreciate your patience and understanding as we work to fix the problem.

Dear Iristel Customers, We are now closing this incident as we feel the change of hardware has stabilized the affected sector. If you continue to face issues or challenges, please reach out to our support teams. We appreciate your patience and understanding. Sincerely, Iristel NOC

Dear Iristel Customers, We have swapped the faulty equipment in order to restore stability. We will monitor over night. activity time - 20:12 PM Eastern. Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that we are currently experiencing Media Gateway disconnection in our Richmond Hill, ON data center. The event will impact call completion towards NPA 905 and 289. Impact symptoms – call drops, disconnections, reachability. Current actions – The issue has been escalated with our platform team. They are currently considering options towards a fix. ETR – unavailable. We apologize for the inconvenience and service interruption. We are trying our best to achieve consistent uptime for this sector. Sincerely, Iristel NOC

Dear Iristel Customers, We have been monitoring our traffic after the change and can safely say the results and consistency have been optimal. The problematic up-link partner will remain off of our routing untill we fully understand the issue and have implemented proper rectifications. Please reach out to our support teams if you have additional questions. We appreciate your patience and cooperation. Sincerely, Iristel's Network Operations team.

Dear Iristel Customers, Please be advised that Iristel is experiencing intermittent BGP flaps with our up-link partner for the last two days. During this window, regular call traffic may have been impacted intermittently if you connect to us over a specific transit provider. Our Network team has been working with the up-link partner but have now decided to seek alternative solution. You may experience another short interruption at about 11:30 AM EST December 09, 2022 while the emergency move is executed. Please reach out to our support team in case you have additional questions or concerns. Our apologize for the inconveniences and appreciate your cooperation. Sincerely, Iristel's Network Operations Team

Dear Iristel Customers, Please be advised that our network faced connectivity challenges in Halifax, Nova Scotia earlier today. Calls coming in and going out towards PSTN numbers starting with NPA 902 were impacted. The root cause is under investigation. The issue has been resolved. If you continue to face challenges connecting to 902 number range, please let Iristel support teams know. We apologize for the interruption and inconvenience and appreciate your patience. Start time - unknown End time - 10:16 AM EST Sincerely, Iristel NOC

Dear Iristel Customers, Please be advised that Iristel faced connectivity issues in our New Brunswick data-center. The issue was attributed to power outage faced by the data center provider. The issue has been addressed and all services are working as expected. start time - 09:20 AM EST end time - 10:45 AM EST If you have further questions, please reach out to our support team. Sincerely, Iristel NOC

Dear Iristel Customers, The PSTN trunks are back up and running. Sincerely, Iristel NOC

Dear Iristel Customers, We are currently facing a connectivity issue in Halifax, NS where in calls towards or from PSTN may fail. The cause of this issue is attributed to weather conditions related to the storm. The region is out of power. We will continue to monitor the situation and keep this space updated. Sincerely, Iristel NOC

Dear Iristel Customers, Iristel core devices experienced a brief connectivity issue towards the internet. Some services, including phone systems and media gateways were offline. The services have now recovered and all systems are functional. Our network engineering team continues to analyze the incident further. Start time - 10:03 AM EST approximately. End time - 10:14 AM EST approximately. We apologize for the inconvenience, please reach out to our support team if you continue to face challenges. Sincerely, Iristel NOC

Dear Iristel Customer, Please be advised that the issue is now resolved. The Trunks are back up, we see our media gateway processing calls. Sincerely, Iristel NOC

Dear Iristel Customers, One of our PSTN partners in the area of Halifax, NS is currently facing challenges with connectivity. Calls to and from PSTN in the region may be affected while our partner investigates the issue. We have not been provided an ETR yet. We will keep this space updated as we hear back from them. Sincerely, Iristel NOC