Is iQmetrix Down Right Now? Discover if there is an ongoing service outage.

Some clients are currently experiencing issues with degraded performance related to Verizon Carrier Integration. This problem appears to be originating from Verizon's end. We have reached out to Verizon, and they are actively reviewing the situation and working towards a resolution. We will provide more information as soon as we receive updates from Verizon.

Currently routing for Support emails are not creating cases within our Ticketing System. We are actively working to resolve the issue. Support is still available via chat. More updates to follow.

We are currently seeing an issue with ISPU Setup receiving the error 'In-Store Pick up is not enabled for this company' in Hub. We have engaged our Incident Management Team and are currently investigating. More Updates to follow.

The incident related to Logins has been Resolved. Please exit and re-launch the application. If you are still experiencing issues, please reach out to our Support Team.

Our Incident Management team has confirmed that this may be impacting Logins and Reporting. We are actively investigating the incident. More Updates to follow.

We are currently receiving reports of Login issues with RQ. Our Incident Management Team has been engaged and is currently investigating the issue. More updates to follow.

The issue involving Payment Processing has now been resolved. F5 added 2 new IPs to one of the regions iQmetrix uses, today they had maintenance in the region and they moved to using the new IPs. Given that we had not allowlisted them our PCI environment started rejecting the calls with a 403 error message causing the issue. All systems have returned to normal. If you are still experiencing issues, please reach out and engage our Support Team.

Our team is continuing to investigate and gather data related to the ongoing incident. Mitigation steps so far have had limited success. More updates will follow.

Our team is continuing to investigate and gather data related to the ongoing incident. Mitigation steps so far have had limited success. More updates will follow.

Our team is currently implementing mitigation procedures and continuing to investigate the source of the issue. More updates to follow.

We have reports from some client of payments throwing a 'Declined' response and then failing device initialization after. Our Incident Management Team has been engaged and is currently investigating. More updates to follow.

The issue with AppleCare+ is now resolved and our internal teams and Apple have given the all clear. All Systems have returned to normal. If you are still experiencing issues, please reach out and engage our Support Team.

Our team is still waiting on next steps from Apple on resolution of the ongoing AppleCare incident. Our team is on stand by until we receive further instructions. We are expect additional information this afternoon. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.

Our team is still waiting on next steps from Apple on resolution of the ongoing AppleCare incident. Our team is on stand by until we receive further instructions. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.

This incident is still active. Our teams are currently waiting on a response back from Apple on next steps. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.

We have identified an issue related to specific certificates. Our team has reached out to AppleCare for assistance in resolving this matter. This incident will remain ongoing until we receive additional information from Apple regarding the next steps. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.

Our team is currently still working to resolve the identified issue. More updates will follow.

Our team has identified the issue and is now working towards a resolution. More updates to follow.

We are continuing to investigate the issue. More updates to follow.

We have report of Applecare failing when invoicing for Canadian Client. Our Incident Management Team has been engaged to investigate the issue. More updates will follow.

This issue is now resolved and our internal teams have given the all clear. All systems have returned to normal. If you are still having issues please reach out and engage our Support Team.

Mitigation procedures were implemented and we are seeing increased system health. We are currently moving this incident to a monitoring state. More updates will follow.

Our Incident Management team is currently performing mitigation procedures to resolve the issue. We are still investigating and identifying the root cause. More updates to follow.

RQ is currently experiencing a Service Disruption. Clients are reporting issues with login/authentication as well as other services being impacted. Our Incident Management team has been engaged and is actively investigating the issue. More updates to follow.

This incident has been resolved.

Resolved

Our Incident Management Team has confirmed everything is looking healthy. Largest impact was on Canadian clients however we did see timeouts in RQ for a subset of American clients, if you were experiencing issues during that time please reach out to our Support team to investigate further. We will continue to monitor but at this time we are resolving this incident.

Our team is continuing to monitor and investigate mitigation steps related to the Microsoft incident. The majority of impact appears to be for Canadian clients however may not be limited to them. We have currently not seen invoice impact for US Clients and will continue to monitor. Additional updates to follow.

Our team has implemented additional mitigation measures and is currently monitoring to see impact. More updates to follow.

After the failover we are still seeing timeouts but invoicing is showing improvement. Our team is continuing to work on mitigating the incident. More updates to follow.

Currently our Incident Management team is moving traffic to restore service. The issue has been identified as a Microsoft issue however we are attempting to failover to see if it will mitigate the impact. More updates to follow.

Currently we are seeing a service disruption related to multiple services within RQ. Our Incident Management Team has identified this may be related to a larger Microsoft outage that is currently on going. More updates to follow.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We have identified that the issue is related to impacted Microsoft services specifically O365 services. We are waiting for confirmation from Microsoft on resolution before some support services are restored. Live Chat and email submission has no impact currently.

Currently we are seeing an impact some Support Services. Clients are still able to access live chat and submit support requests. Other support services are impacted which may delay response times. We are actively working to resolve the issue.

This incident has been resolved.

We are currently seeing a service disruption related to VivaTracker. Our Team is actively investigating the issue. More updates to follow.

Errors have stabilized and are seeing reports of successes. All signs point to a broader internet outage beyond our control. We are standing down. If you have any lingering issues please reach out to our Support team.

Our Team is still investigating the source of the issue. All services that our Incident Management team has checked are healthy. Possibly related to a larger internet traffic issue and our team is working to confirm. More updates to follow.

Our Alerting and client reports have indicated an issue with RQ that may be impacting multiple services including Logins and Invoicing. Our team is actively investigating the issue to work towards a resolution. More updates to follow.

The issue has been identified as an endpoint change that was made on Salesforce servers. This was not communicated out to our team. We have updated the endpoints and service should now be working as expected. We are marking this issue as resolved.

We are currently experiencing an issue with our Live Chat Support for RQ. This is impacting Live Chat and Offline Support Case submission via the Support and Community website. You are still able to submit Support cases via our direct email at support@iqmetrix.com. We are actively engaged with Salesforce Technical Support to resolve the issue. More updates to follow.

Our team is now marking this issue as resolved. We are continuing to see traffic being served fast and successfully since we implemented the fix. If you continue to experience issues, please reach out to our Support team with information.

Our team has implemented a fix and currently monitoring the issue. More updates to follow.

Our team is still investigating this issue. We expect this would have broad impact , not just login issues. Our team is actively working on a resolution to the issue. More updates to follow.

We have reports of login issues with RQ. Our team is investigating the issue and working on remediation. Some re-attempts to login have been successful but we are still seeing failures. More updates to follow.

Our team has monitored and we have clients reporting successes. We are marking the incident as all clear. If you have any further issues please reach out to our Support Team with additional information for investigation.

Our Team has completed the rollback of the service and is currently monitoring. More updates to follow.

Carrier Integration on RQmobile is throwing errors when attempting to integrate. Our Incident Management Team has identified the issue and are currently looking at a rollback of the service. More updates to follow.

Our Incident Management team has given the all clear for this issue. If you continue to experience problems, please reach out to our support team for investigation.

We are receiving reports of successful transactions. Our Incident Management implemented mitigation and has moved traffic from the impacted Microsoft Services. We are currently monitoring the issue.

We have reports of some clients in the Eastern region receiving errors when processing payments. Our Incident Management team is currently investigating and believe the issue may be related to an issue with Microsoft Azure services. More to follow.

This incident is now resolved. Our telemetry is currently showing no errors during the monitoring period. Our Incident Management team has given the all clear. Please reports any further issues to our Support Team in an new Support Request.

Our team has implemented a fix and are seeing error rate's dropping. We are currently monitoring the issue. Additional updates will follow.

Our Incident Management team is currently cycling impacted servers and implementing mitigation procedures. This should alleviate latency issues soon. Additional updates to follow.

We are continuing to investigate this issue.

Our team is currently aware of clients experiencing latency and timeouts in RQ. Our team is currently investigating this and actively working towards a cause and resolution. Additional updates to follow.

This incident has been resolved.

A fix has been implemented and we are seeing successes reported on an alleviation of latency from multiple clients. We are continuing to monitor the service.

Our team is continuing to investigate the cause. We have implemented an increase in CPU and are monitoring impacts this has on performance. More updates to follow.

Currently we are receiving reports of slowness and latency within RQ Consoles. Our team is currently investigating this issue separately and we will provide additional updates on this moving forward.

This incident has been resolved.

We are continuing to monitor for any further issues.

Issues with Payment Processing within RQ have had a fix implemented and we are currently monitoring.

We are continuing to work on a fix for this issue.

Our team has identified the issue and are currently working on allocating more resources to the impacted service. Telemetry is showing improvement with additional mitigation processes. We will continue to provide updates on full resolution.

We have received reports of errors during processing payments. Our team is aware of the issue and is currently investigating. We are seeing an increased amount of retries and errors on processing. Additional updates will be provided moving forward.

This incident is now resolved. Our telemetry is currently showing no errors during the monitoring period. Our Incident Management team has given the all clear. Please reports any further issues to our Support Team.

A fix has been implemented and we are monitoring. Some clients have already reported successes. We will continue to monitor before giving the all clear.

Our team is aware and has had reports of errors when utilizing certain reporting in RQ. Our team is currently investigating this issue and will provide additional updates moving forward.

This incident has been resolved. If you are having any additional issues, please reach out to our Support Team.

Our Team has implemented a fix and is currently monitoring. If you are still experiencing issues please reach out to our Support Team.

Our team has identified a possible cause for the issue and is currently testing. More updates to follow.

We are continuing to investigate the issue to work towards a resolution.

We have reports of some clients having issues logging into RQ. Our team is aware of the issue and is currently investigating a resolution.

This incident is now resolved and reports have been re-ran. If you are still experiencing any issues please reach out to our Support Team.

The issue is has been identified and our team is currently re-running all reports.

Some clients have reported their BI Reporting not updating. Our team is aware of the issue and currently investigating.

We are now seeing improvement and no additional issues. We are calling this incident resolved. If you are still having issues please reach out to our Support team.

The cause has been identified as an issue with Microsoft. Azure Front Door (AFD) is having intermittent issues which is causing intermittent connection errors, timeouts, or latency connecting to Microsoft services that leverage AFD. Microsoft is currently working on resolution. Updates will follow.

Our Incident Management Team working to identify and resolve the issue. Currently there is no ETA on resolution. We will continue to provide additional updates here as information becomes available.

We are continuing to investigate this issue.

We are currently investigating reports of RQ slowness and latency that is impacting multiple areas including in some cases logins. Our Incident Management Team has been engaged and is currently investigating possible causes. More updates to follow.

We are setting this to resolved. If you are still having any problems reach out to our Support Team.

We are seeing success from impacted clients after a Microsoft fix has been deployed.. Please retry and if you are still having any problems reach out to our Support Team.

Currently we have no additional updates from Microsoft at this time. More updates to follow.

The issue has been identified as an issue with Microsoft. We care currently waiting for Microsoft to resolve the issue. More updates to follow.

We are getting reports that some clients are still experiencing login issues at specific locations. Our team has engaged Microsoft to resolve the issue. More updates to follow.

We are having clients report success. Microsoft posted that they implemented a fix and services are back in operational status.

Our team is continuing to investigate the issue. At this time we have not ETA on resolution. More updates to follow.

We continue to investigate the issue. Microsoft is seeing network infrastructure issues globally which may be impacting this. We are trying to confirm if this is the cause. More updates to follow.

We are currently investigating an issue with clients unable to login to RQ. Our Incident Management Team has been notified and we are currently working towards a resolution. More updates to follow.

This incident has been resolved.

Our Support Team is now back online for live Support. This issue is now resolved. We will be triaging backlogged issues and reaching out as soon as possible.

The issue is still ongoing while Salesforce investigates further. Additional updates to follow.

We are continuing to work to resolve this issue with Salesforce. We have engaged Salesforce Technical Teams. Currently we are still unable to access live support. For business blocking issues, please send an email to manualsupport@iqmetrix.com.

We have identified the issue and are currently working towards implementing a fix. Expect additional updates soon with a manual process for submitting business blocking issues.

We are currently seeing an issue internally with our Support Team being unable to access live Support. At this time live Chat/Calls and Email are impacted. Our teams are working internally to resolve the issue. More updates to follow.

This issue has now been resolved. Services should now be working as expected.

We are currently seeing telemetry showing general latency and slowness within RQ. Our team in currently investigating and working towards a resolution. Please subscribe to updates for the most up to date information.

This incident is now resolved. If you are still encountering issues, please reach out to our Support Team.

This should be resolved for reporting clients. We are continuing to monitor before giving the all clear.

We have had reports of general slowness within RQ. Our team is aware and are working to resolve the issue. More updates to follow.

Telus has rolled back the change that was made on their end. We have had multiple clients test and integrations are now working. We are calling the all clear on this issue.

Telus has identified the issue and is currently in the process of rolling back the change that has caused this. Currently we do not have an ETA from Telus when this will be complete. Additional updates to follow.

We are continuing to work with Telus to provide support in any way they require. Additional updates to follow.

The issue has been identified as an issue on Telus's end, we are currently receiving empty responses back from Telus when calling out on activations. Our Incident Management team has engaged Telus on this issue and are currently awaiting a response back from them and providing any support or data they require. More updates to follow.

We are currently investigating an issue with reports of receiving "An internal server error has occurred" error when attempting to use Carrier Integration with Telus/Koodo. Our Incident Management team has been notified. We will provide additional updates soon.

Services have returned to normal operating levels and we have been given the All Clear.

The issue is continuing to be investigated by Microsoft and we are working to mitigate the issue.

Microsoft has acknowledged the issue and are working on a resolution. We are working to mitigate the issue in the meantime.

We are currently investigating reports of RQ not responding and not being able to login.

This incident is resolved, the Vendor has given us the all clear. They substantially boosted inventory as well so which should prevent this in the future. At this time we are giving the all clear on this issue.

We are currently waiting on a confirmation from the Vendor that this issue is resolved.

We have received an update from our Vendor, They currently have a fix and are in the process of getting it released into the production pool. We will provide an additional update when we are given the all clear.

The issue is still ongoing and we are currently waiting on confirmation of the fix from the Provider. Additional updates will be coming throughout the morning.

Our supplier is aware of the issue and is working to resolve this on their end. Currently, this is still impacting some E-Pins in our environment. We will provide additional updates when they become available.

We are continuing to monitor for a response from our Vendor on a fix. We have also had additional reports that this is impacting all denominations of E-Pins. We will provide additional updates as they become available.

We are currently waiting for confirmation from the Vendor that the issue has been resolved. Our team is continuing to monitor the situation and will provide updates as soon as they become available.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Some clients have reported an issue with $10.00 E-Pins receiving the following error with Rogers: E-Pin Server error: Error while downloading E-Pin: Declined Limited Availability The issue has been identified as a stock issue with the Vendor. Our Incident Management Team has reached out to the Vendor for additional information and an ETA on resolution.

The issue has been resolved by our teams and we've been given the all clear.

Our team was able to identify the issue and believe to have corrected it, we are monitoring the fix for now but are seeing improvements.

We are currently investigating an issue around being unable to take payments. More updates to follow.

We've implemented a fix and are seeing that the issue has been resolved. Reports had to be disabled, but those are now reenabled

We are continuing to work on implementation of a fix. More updates to follow.

The issue has been identified and our team is implementing changes to alleviate slowness. More updates to follow.

The implemented fix did not seem to alleviate the service degradation for impacted databases. Our team is still actively investigating. More updates to follow.

The issue has been identified and our team has implemented a fix. We are now in a monitoring status to verify the issue is resolved.

Our Team has confirmed this is only impacting a small group of databases. We are working to resolve this issue for those impacted. The impacted databases are already aware of the issue and have been in touch with our Support Team. More updates to follow.

We are currently receiving reports of RQ slowness and service degradation. Our team is currently investigating the issue and will provide additional updates as they become available.

This incident has now been resolved. If you are still experiencing issues please reach out to our Support team.

We are currently experiencing a service disruption with BI Services and some may be affected. Our team is currently working to restore services. We apologize for any inconvenience and will provide another update soon.

Errors have stabilized for the Trade-In service. Our teams will continue to monitor and verify further testing during business hours. Thanks again for your patience.

Our development and database teams intervened and we're seeing continual improvement of Trade-In errors. Once we have the all clear we will communicate that out. Thanks for your patience.

We're receiving reports of errors being returned from the Trade-In service, we are investigating and will provide further context on scope and resolution as soon as they're available.

At 5:49PM EST services have returned to normal operating levels and we have been given the All Clear. If you continue to encounter issues, please reach out to support@iqmetrix.com.

Services continue to improve but there still appears to be some minor latency issues. Once we have full confirmation those have resolved, we will communicate an all clear. Thank you,

Attempts to mitigate the issue have shown improvement, but some intermittent issues persist. Our development team is actively monitoring for further improvements. We will provide an all clear once available. Thank you for your patience.

We are currently experiencing a Service Disruption that is impacting multiple services. Clients may experience issues with Payments, Hub logins and RQ services. Our team is currently engaged in resolving the issue. We will provide additional updates soon.

Our vendor has confirmed the issue is resolved. New invoices with $10 Sasktel ePins will be redeemable.

Our ePin vendor has identified an issue with the current batch of $10 Sasktel ePins. Attempting to redeem pins in Astra gives the error "Topup failed: pin error" Other ePin carriers/denominations are not affected. We recommend pausing selling $10 Sasktel ePins until this issue is resolved.

This incident has been resolved. All services are fully operational.

A fix was implemented for this issue. Last error message received was at 9:16 AM CST. Currently we are moving this issue to a monitoring state. If you are still receiving reports please reach out to Support or through an active case to report any issues. All clear will be given after we have confirmed the issue is resolved.

Some clients may be experiencing service degradation with Integrated Payments. Our team has identified the issue and is currently implementing a resolution. Services should return to normal shortly.

At 4:25 PM EST services have returned to normal operating levels and we have been given the All Clear.

Currently users may be experiencing an service issues with Verizon Carrier Integration. This has been identified as an issue on Verizon's end. Currently Verizon is investigating the issue and we are providing any information they need. We will provide updates as they are made available to us from Verizon.

Services have returned to normal operating levels and we have been given the All Clear.

Systems have returned to operational. We are going to continue to monitor before issuing an 'All Clear'. Update will follow.

Some clients may still be experiencing login and slowness within RQ. Our team is currently working on an additional implementation to restore full performance for those impacted. More updates will follow.

Some users should be seeing some improvement and performance starting to return to normal. We are continuing to work on a full resolution.

Our team is still engaged in resolution. The possible cause has been identified and our team is actively implementing a fix to alleviate degraded service with the impacted areas. Updates will follow with additional information as it becomes available.

Our team has identified a possible fix for the RQ slowness/login issues and are currently implementing it. We will provide additional updates soon.

We are currently investigating this issue.

We are currently experiencing degraded performance issues with RQ Logins and Integration for some Clients.. Our team is currently working to restore normal performance levels and will provide another update soon.

This incident has been resolved. All systems operational.

We confirm the issue was related to payment slowness with both RQ and RQmobile being impacted. Please refresh any reporting or monitoring. At this point we are showing all systems are healthy. Please report any issues moving forward.

We have identified and resolved impacts on the payment processing gateway. Our team is currently engaged in working towards a resolution for any tendering issues clients may be experiencing. We will provide additional updates soon.

We are currently experiencing degraded performance issues with payment processing where some client may be experiencing payments completing without invoice or incomplete payments. Our team is currently working to restore normal performance levels and will provide another update soon.

Monitoring through the day, error rate is in line with normal business operations. We are calling all clear but if we detect anything abnormal will re-open the incident. Thank you for your patience regarding this issue.

A fix has been implemented and we are monitoring the results.

It appears the work done by Rogers overnight has substantially improved error rates. We're still monitoring some tentative error rates but once we receive confirmation from Rogers, will communicate out an all clear. Thank you.

We have been notified that Rogers database team is still actively working on this issue. We will provide any update available as soon as possible or before operational hours resume tomorrow. Thank you for your ongoing patience.

Unfortunately we have seen a continued degradation with Rogers import, we have requested further information from Rogers. Once we have a further ETA we will let you know.

We are seeing an improvement in error rate with a majority of requests succeeding now. We are still in contact with Rogers, but will provide further updates once we receive confirmation the issue is resolved.

Rogers is still ongoing in their efforts to resolve the issue. Our team is providing information as requested to help with the resolution. More updates will follow.

Rogers production team is currently working on resolving the incident. Rogers will re-engage with iQmetrix once the issue is resolved. Updates will follow as they become available.

There are still elevated errors around Fido/Rogers Carrier Imports. We are actively engaged with the Carrier currently. We will provide additional updates soon.

Our Team is still in engagement with Rogers related to the ongoing elevated error rate. More updates will follow.

We still see an elevated error rate going into the night, our teams will monitor and liaise with Rogers in the morning.

We are currently experiencing a service disruption with Rogers/Fido Carrier Import. Our team has engaged Rogers to identify the root cause and implement a solution. An update will be available shortly.

At 3:50 PM EST services have returned to normal operating levels and we have been given the All Clear. Affected transactions can now be imported successfully

Verizon has engaged teams internally. They will provide an update to us as soon as possible. Additional Updates will follow.

Some users are seeing an Invalid Token error when importing with Verizon Carrier Integration. Our team has identified the issue and is currently engaging the carrier to resolve this. Updates will follow soon.

The issue is now resolved. We are seeing successful transactions on all impacted users.

We are currently waiting for the Vendor to implement the fix on their end that will resolve the 'Limited Availability' issue. When the Vendor confirms the fix is implemented, we will move to a monitoring state. Additional updates will come soon.

We are currently working with the Vendor to have this issue resolved. We will provide additional updates soon.

Our team is currently still engaged with the Vendor to resolve the issue. Additional updates will be provided soon.

Some users may be experiencing degraded performance related to Chatr E-Pins. Our team has identified the issue and is currently engaging the Vendor to resolve this. Updates will follow soon.

We have had confirmed success rates. This issue is now moved from 'Monitoring' state to 'Resolved'.

The issue should now be resolved. We are in a monitoring state to confirm success. 'All Clear' will be given once confirmation of successful transactions. Update will follow soon.

We are currently seeing degraded service with Chatr E-pins for some users. The issue has been identified and our team is currently working with the Vendor to resolve the issue. Updates will follow soon.

This degraded service is now resolved.

This service is operational. We will continue monitoring to verify stability.

We are continuing to monitor for any further issues.

Vendor has implemented a fix. Issue has been updated to 'Monitoring' state.

The issue has been identified after engagement from the Vendor. We should see successful processing soon. Issue is being left in 'Identified' state until we confirm successful processing. Updates will follow soon.

This issue has been moved back into an 'Investigating' state. We are still receiving reports from some users. Our team is re-engaged on investigation of the issue. Updates we continue to be provided as additional information becomes available.

The degraded service cause has been identified and resolved. Incident is being moved to 'Monitoring'. Issue will be moved to 'Resolved' after a brief monitoring period.

Our team is still currently working with the Vendor to verify and confirm the cause. Some users may still be experiencing degraded service. Updates will be provide as additional information is received.

We are currently seeing degraded service related to Chatr E-Pins. Our team is currently investigating the issue and engaging the vendor. We will updates as new information becomes available.

This incident has been resolved. All related services should be operating normally.

We have implemented a code change and are currently monitoring the services. Our team will provide an update to verify the issue is resolved soon.

The performance degradation issue is still on going for some users. Our team is currently working on a solution to restore performance levels. Updates will be provided as available. Please check the status page for the most current information.

We are currently experiencing degraded performance issues with Trade-In where users may be experiencing errors. Our team is currently working to restore normal performance levels and will provide another update soon.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

The issue is resolved. We apologize for the inconvenience this may have caused.

We've are seeing improvement with error rates and latency and users should no longer see RQ login issues. We're monitoring performance to ensure we're back to business as usual and will provide an update shortly.

We are currently experiencing a service disruption with logging into RQ and certain customers may be affected. Our team is currently working to restore services. We apologize for any inconvenience and will provide another update soon.

The issue with Carrier Integration service is now resolved. We apologize for the inconvenience this may have caused.

We've deployed a fix for this issue and are monitoring performance to ensure we're back to business as usual and will provide an update shortly.

We've determined the issue and are working towards implementing the fix. Next update will be available soon.

We are currently investigating reports of a potential service disruption with Carrier Integration services. We apologize for any inconvenience and will provide another update as soon as we learn more.

The issues have been resolved. We apologize for the inconvenience this may have caused.

We've deployed a fix and users should now see restored functionality. A relaunch of RQ may be required. We're monitoring performance to ensure we're back to business as usual and will provide an update shortly.

We are currently experiencing a service disruption with iQmetrix services. Our team is currently working to restore service. We apologize for any inconvenience and will provide another update soon.

This incident has been resolved

A fix has been implemented and we are monitoring the results.

We are currently experiencing an issue with integrated payments, Teams are investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing a service disruption where RQ Desktop and Hub users may be unable to login. Our team is working to identify the root cause and implement a solution. An update will be available shortly.

We've resolved the incident.

A fix has been implemented and we are monitoring the results.

We are currently investigating issues with errors and latency when attempting to take payments.