Historical record of incidents for ionos.com
Report: "Limited functionality of product MyWebsite"
Last updateThe issue has been resolved.
We are continuing to work on restoring these features (services).
Our technicians are currently working on resolving this issue.
Some customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor. The online websites that have already been created will not be affected. We apologize for any inconvenience this may cause.
Report: "Limited functionality of product MyWebsite"
Last updateSome customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor.The online websites that have already been created will not be affected. We apologize for any inconvenience this may cause.
Report: "SAP system maintenance"
Last updateIn order to assure that you can always safely use our services, we regularly perform system maintenance work. During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you. Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored. Thank you for your understanding.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Disruption in MyWebsite with eCommerce integration"
Last updateThe issue has been resolved.
We have found the cause for the disruption and are working on resolving it.
Some customers may be experiencing issues while using their MyWebsite product with eCommerce integration. The issue may affect the store management panel and the store pages in live sites.
Report: "Disruption in MyWebsite with eCommerce integration"
Last updateSome customers may be experiencing issues while using their MyWebsite product with eCommerce integration.The issue may affect the store management panel and the store pages in live sites.
Report: "Disruption in logging into the Webmail"
Last updateThe systems are stable and all services are functioning normally again.
Our technicians are currently working on resolving this issue.
We have received reports that some customers may be experiencing issues when attempting to log in to Webmail. In the meantime, you may access your emails in an email program or email app on mobile devices.
Report: "Disruption in logging into the Webmail"
Last updateWe have received reports that some customers may be experiencing issues when attempting to log in to Webmail.In the meantime, you may access your emails in an email program or email app on mobile devices.
Report: "Greater hold time in our Hotline"
Last updateThe issue has been resolved.
An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues. Please reach our customer care unit via e-mail at support@ionos.com
Report: "Greater hold time in our Hotline"
Last updateThis incident has been resolved.
An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues. Please reach our customer care unit via e-mail at support@ionos.com
Report: "Greater hold time in our Hotline"
Last updateAn outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.Please reach our customer care unit via e-mail at support@ionos.com
Report: "Limited functionality of product MyWebsite Now"
Last updateThe issue has been resolved.
Some customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor. The online websites that have already been created will not be affected. We apologize for any inconvenience this may cause.
Report: "Limited functionality of product MyWebsite Now"
Last updateSome customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor.The online websites that have already been created will not be affected. We apologize for any inconvenience this may cause.
Report: "Incident Report for MyWebsite Now"
Last updateThe issue has been resolved.
Some customers may face issues while using their MyWebsite product. At this time, it may not be possible to use the website editor. The online websites that have already been created may also be affected.
Report: "Incident Report for MyWebsite Now"
Last updateThe systems are stable and all services are functioning normally again.
Some customers may be experiencing issues accessing their websites.
Report: "Incident Report for MyWebsite Now"
Last updateSome customers may be experiencing issues accessing their websites.
Report: "Access to Cloud Panel may not be possible"
Last updateThe issue has been resolved.
We are monitoring the situation to ensure that the issue does not reoccur.
We have eliminated the disruption for some of those affected.
We are still working on resolving the technical issue. Thank you for your patience.
Our technicians are currently working on resolving this issue. Our apologies for the inconvenience caused.
Some customers are experiencing issues accessing their Cloud Panel.
Report: "Access to Cloud Panel may not be possible"
Last updateSome customers are experiencing issues accessing their Cloud Panel.
Report: "Maintenance on Database Systems"
Last updateScheduled maintenance is currently in progress. We will provide updates as necessary.
Please be aware that we will be performing maintenance on our database systems.The following services and functions may be unavailable:- Purchased products maybe delayed during setup- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out- Some customers may be unable to view their invoice in the Control PanelAdditionally, our Customer Service Team may not be able to answer all questions related to your account.All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.We apologize for any inconvenience this may cause.
Report: "Disruption in MyWebsite with eCommerce integration"
Last updateThe systems are stable and all services are functioning normally again. Our apologies for the inconvenience caused.
The solution has been successfully deployed. To take effect, a republish of the website is required.
Our technicians are currently working on resolving this issue.
Some customers are experiencing issues while using their MyWebsite product with eCommerce integration. The issue may affect the store management panel and the store pages in live sites.
Report: "Incident Report for MyWebsite Now"
Last updateThe issue has been resolved.
The solution has been successfully deployed. To take effect, a republish of the website is required.
Some customers may be experiencing issues accessing their websites.
Report: "Disruption in logging into the Control Panel"
Last updateThe issue has been resolved.
Our technicians are currently working on resolving this issue.
Currently, some customers are not able to log in to the Control Panel
Report: "Degraded performance with our Support Tools"
Last updateThe systems are stable and all services are functioning normally again.
We are monitoring the situation to ensure that the issue does not reoccur.
Due to a technical issue with our Support Tools, our Customer Service Team are not able to answer all questions related to your account.
Report: "Installation issues with Wordpress Hosting"
Last updateThe issue has been resolved.
Due to a technical disruption, some customers are experiencing issues when trying to install WordPress in the Control Panel
Report: "Sending Messages Through MyWebsite is Currently Unavailable"
Last updateThe issue has been resolved.
We are still working on resolving this issue. More information will follow soon.
Our technicians are currently working on resolving this issue. Thank you for your patience and understanding.
Due to a technical issue, functionalities for sending emails (e.g. contact form) of our MyWebsite product may be unavailable. We apologize for any inconvenience caused.
Report: "Invoice download is not possible"
Last updateThe issue has been resolved. Thank you for your patience and understanding.
Due to a technical issue, it is not possible to download invoices in the Control Panel. Our technicians are currently working on resolving this issue.
Report: "Incident Report for Email & Office"
Last updateThe issue has been resolved. Our apologies for the inconvenience caused.
Access to E-Mail & Office in the Control Panel may be temporarily restricted.
Report: "Incident Report"
Last updateThe issue has been resolved. Thank you for your patience and understanding.
We have eliminated the disruption for almost everyone affected.
Our team is continuing to work on this issue. We will post an update as soon as new information becomes available.
We are still working on resolving the technical issue. Thank you for your patience.
We are still working on resolving this issue. More information will follow soon.
Some customers may experience issues when attempting to attach their domain to their webspace.
Report: "Disruption in some Control Panel sections"
Last updateThe issue has been resolved.
We are still working on resolving the technical issue. Thank you for your patience.
Our technicians are currently working on resolving this issue.
Access to the following areas in the Control Panel are temporarily restricted : Websites & Shops Hosting
Report: "Limited functionality of Support Tools"
Last updateThe issue has been resolved. Our apologies for the inconvenience caused.
We are still working on resolving this issue. More information will follow soon.
We are continuing to work on restoring these features (services).
Our technicians are currently working on resolving this issue. Due to a technical problem, some customers are unable to download their invoices in the Control Panel.
Our technicians are currently working on resolving this issue. Due to a technical problem, some customers are unable to download their invoices in the Control Panel.
Due to a technical issue with our Support Tools, our Customer Service might not be able to answer all questions related to your account.
Report: "Unable to view invoices in the Control Panel"
Last updateThe issue has been resolved.
Some customers may be unable to view their invoice in the Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.
Report: "Incident Report for VPS"
Last updateThe issue has been resolved.
We have eliminated the disruption for some of those affected.
Our technicians are currently working on resolving this issue.
We have found the cause for the disruption and are working on resolving it.
We are currently working on resolving the technical disruption. We will have an update for you shortly.
Due to a technical disruption, some customers may face issues with their VPS
Report: "Email address creation may not be possible"
Last updateThe issue has been resolved. Our apologies for the inconvenience caused.
We are still working on resolving the technical issue. Thank you for your patience and understanding.
Some customers may be experiencing issues creating email address
Report: "Long waiting times for our Hotline"
Last updateThe disruption affecting the Support Hotline has been resolved. It is now functioning normally again. Our apologies for the inconvenience caused.
We are still working on resolving the technical issue. Thank you for your patience. Our apologies for the inconvenience caused.
An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues. Please contact our support team via e-mail at support@ionos.com
Report: "Limited functionality of Support Tools"
Last updateThe systems are stable and all services are functioning normally again.
Due to a technical issue with our Support Tools, our Customer Service might not be able to answer all questions related to your account.
Report: "Control Panel is inaccessible"
Last updateThe issue has been resolved. Our apologies for the inconvenience caused.
We have eliminated the disruption for almost everyone affected. We are monitoring the situation to ensure that the issue does not reoccur.
Currently, some customers may not be able to log in to the Control Panel.
Report: "Limited functionality of Support Tools"
Last updateThe issue has been resolved.
Due to a technical issue with our Support Tools, our Customer Service might not be able to answer all questions related to your account.
Report: "Control Panel is inaccessible"
Last updateThe issue has been resolved.
Currently, some customers may not be able to log in to the Control Panel
Report: "Limited functionality of Support Tools"
Last updateThe issue has been resolved.
Due to a technical issue with our Support Tools, our Customer Service might not be able to answer all questions related to your account.
Report: "Cancellation may not be possible"
Last updateThe issue has been resolved.
Due to a technical disruption, cancellation of products or features may not be possible at this time.
Report: "Technical issues within IONOS phone systems"
Last updateThe disruption affecting the Support Hotline has been resolved. It is now functioning normally again.
We are still working on resolving the technical issue. Thank you for your patience.
We are still working on resolving the technical issue. Thank you for your patience and understanding.
We are experiencing technical issues within Ionos Phone Systems and may not reach our support line. Meanwhile, you can use +1 816 621 4940 as an alternative. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues. You may also contact our support team via e-mail at support@ionos.com or via chat.
Report: "Technical issues in our email systems"
Last updateThe issue has been resolved. We apologize for the inconvenience caused and thank you for your patience.
We have eliminated the disruption for some of those affected.
We have found the cause for the disruption and are working on resolving it.
We are still working on resolving the technical issue.
Currently, there are issues in our email systems. In case of problems with your mail software, we recommend you to use the webmail on https://mail.ionos.com/ . Due to the increased number of users, it may be necessary to reload the webmail during use.
Report: "Incident Report for ionos.com and webmail"
Last updateThe systems are stable and all services are functioning normally again. Our apologies for the inconvenience caused.
We have eliminated the disruption for some of those affected.
We have successfully minimized the disruption and are working to completely resolve it as soon as possible.
We are currently working on resolving the technical disruption. We will have an update for you shortly.
Due to a technical disruption, some services may not be available. Some customers may be experiencing issues when accessing the order site and webmail. We will update the status page with any information as soon as it becomes available. Our apologies for the inconvenience caused.
Report: "Disruption in Dedicated Servers"
Last updateThe systems are stable and all services are functioning normally again. Our apologies for the inconvenience caused.
We have successfully minimized the disruption and are working to completely resolve it as soon as possible.
Some customers may face issues while using their servers
Report: "Degraded performance with Webmail"
Last updateThe issue has been resolved. Our apologies for the inconvenience caused.
Due to a technical issue, some customers may not be able to access their emails by webmail and email client.
Report: "Limited functionality of Control Panel and Webmail"
Last updateThe systems are stable and all services are functioning normally again. Our apologies for the inconvenience caused.
Some customers may be experiencing issues when accessing the IONOS Webmail and Control Panel depending on their specific internet service provider. We will update the status page with any information as soon as it becomes available.
Report: "Unable to update payment method"
Last updateThe systems are stable and all services are functioning normally again.
We have found the cause for the disruption and are working on resolving it.
Some customers may not be able to update their payment method. We apologize for any inconvenience this may cause you.
Report: "Receiving emails may be delayed for some customers"
Last updateThe systems are stable and all services are functioning normally again.
We have successfully minimized the disruption and are working to completely resolve it as soon as possible.
Some customers may be experiencing issues receiving emails.
Report: "Access to Hosting may not be possible"
Last updateThe issue has been resolved.
We have eliminated the disruption for almost everyone affected.
Our technicians are currently working on resolving this issue. Our apologies for the inconvenience caused.
Access to Hosting in the Control Panel may be temporarily restricted.
Report: "Email client authentication issues"
Last updateThe issue has been resolved. Our apologies for the inconvenience caused.
Currently, some customers may face authentication issues with their email client. In case of problems with your mail software, we recommend you to use webmail via https://mail.ionos.com/.
Report: "Degraded performance with WordPress Pro"
Last updateThe systems are stable and all services are functioning normally again. Our apologies for the inconvenience caused.
We have eliminated the disruption for some of those affected.
Our technicians are currently working on resolving this issue.
Some customers may be experiencing issues when accessing WordPress Pro. Our apologies for the inconvenience caused.
Report: "Technical issues in our email systems"
Last updateThe issue has been resolved. Our apologies for the inconvenience caused.
We have eliminated the disruption for almost everyone affected.
Due to a technical issue, some customers may not be able to access their emails by email client.
Report: "Disruption in logging into the Control Panel"
Last updateThe issue has been resolved.
We apologize to customers who were affected by this disruption. We are working to ensure that similar issues do not occur in the future.
Currently, some customers are not able to log in to the Control Panel
Report: "Disruption in logging into the Control Panel"
Last updateThe issue has been resolved. We apologize for the inconvenience caused and thank you for your patience.
Currently, some customers are not able to log in to the Control Panel
Report: "Technical issues with VPS product"
Last updateThe issue has been resolved. Thank you for your patience and understanding.
We have successfully minimised the disruption and are working to completely resolve it as soon as possible.
Our technicians are currently working on resolving this issue. Our apologies for the inconvenience caused.
Due to a technical disruption, some customers may face issues with their VPS.
Report: "Limited functionality of product VPS"
Last updateThe issue has been resolved.
Due to a technical disruption, some customers may face issues with their VPS.
Report: "Disruption in some Control Panel sections"
Last updateThe issue has been resolved. Thank you for your patience and understanding.
We have eliminated the disruption for almost everyone affected.
Access to the following areas in the Control Panel may be temporarily restricted : - Websites & Shops - Hosting
Report: "Incident Report for Cloud Backup"
Last updateThe issue has been resolved.
We have successfully minimized the disruption and are working to completely resolve it as soon as possible.
We are continuing to work on restoring these features (services). We apologize for the inconvenience caused and thank you for your patience.
Our technicians are currently working on resolving this issue. Thank you for your patience and understanding.
Some customers may face issues while using their Cloud Backup
Report: "Limited functionality of Support Tools"
Last updateThe issue has been resolved. Our apologies for the inconvenience caused.
Due to a technical issue with our Support Tools, our Customer Service Team may not be able to answer all questions related to your account.
Report: "Disruption in logging into the Control Panel"
Last updateThe issue has been resolved.
Our technicians are currently working on resolving this issue. Thank you for your patience and understanding.
Some customers may be getting sporadic errors upon logging in to the Control Panel. Additionally, our Customer Service may not be able to answer all questions related to your account.