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Due to an ongoing outage with GCP, we are seeing delays in transcription(signal, summary) as well as a small amount of failures on new and in progress calls. We are continuing to monitor until delays are caught up and GCP has notified all services are restored.

Due to an ongoing outage with GCP, we are seeing delays in transcription(signal, sentiment, summary) as well as a small amount of failures on new and in progress calls. We are continuing to monitor until delays are caught up and GCP has notified all services are restored.

Invoca Call Routing Availability for May 2025: 100% Invoca Web/API Availability for May 2025: 99.99%

Invoca Call Routing Availability for May 2025: 100%Invoca Web/API Availability for May 2025: 99.99%

Maintenance is complete, thanks for your patience!

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This maintenance has been rescheduled to May 21st, 2025.

Invoca will be performing scheduled maintenance to our platform on May 21st, 2025 from 5:00 PM to 7:00 PM PDT. During the maintenance window, the following functionality will be temporarily unavailable:- Access to the Invoca UI- Access and use of Invoca APIs- Access to call reportingAdditionally, any Post Call webhooks that occur during the maintenance window will be paused and distributed once the maintenance is completed.There will be no impact on call routing or call data during the maintenance window.

Invoca Call Routing Availability for April 2025: 100% Invoca Web/API Availability for April 2025: 100%

Today(2025-04-21) from 2:56 to 3:46 PM PT, realtime routing and pre-transfer webhooks were delayed and or failed. This has since been resolved by rolling back a recent deploy. If you have any questions regarding this incident, please go to our support portal and submit a support ticket.

Invoca Call Routing Availability for March 2025: 100% Invoca Web/API Availability for March 2025: 100%

We have resolved the issue with our upstream provider and keypresses are now successfully being recognized within the Invoca IVR and processing through to destination lines.

We have resolved the issue with our upstream provider and keypresses are now successfully being recognized within the Invoca IVR and processing through to destination lines.

We have identified an issue where some callers that are calling Invoca Toll Free numbers are not able to successfully make a keypress when prompted within the Invoca IVR, resulting in some callers not being able to navigate through the IVR to connect to destination lines. We are actively engaged with our carrier to resolve the issue

Invoca deployed an update on Friday 2025-03-14 at 12.54 PM MT that inadvertently impacted dynamic number insertion on some customer websites via the Invoca Tag. This incident was identified and resolved as of today 2025-03-15 at 6:15 PM MT. Calls to static phone numbers or calls already in progress would not have been impacted by this incident. If you have any questions or continue to experience any issues with dynamic number insertion, please reach out to our support team for further review.

Invoca Call Routing Availability for February 2025: 100% Invoca Web/API Availability for February 2025: 99.99%

Transaction API and Reporting delays are fully resolved and restored.

Transaction API and Reporting delays are fully resolved and restored.

Transaction API issues are resolved and reporting delays are currently catching up. We are currently monitoring until full caught up

Currently, customers may experience some delays in reporting and call corrections in the Invoca UI.

Invoca Call Availability for January 2025: 100% Invoca Web Availability for January 2025: 99.98%

Update: Upon further investigation of the intermittent homepage and API call failures, we have identified the root of the issue relating to a substantial increase in number swapping request via API. We have since mitigated the issue with reducing thresholds and are working through 2 longer term solutions. Impact during this 10 minute window(7;10-7:20 AM PST) was intermittent access failures to the Invoca.net website and failure in automatically creating new ringpools.

We recently experienced some intermittent failures with access to the Invoca.net Homepage as well as API calls on the US Platform. This has since been mitigated and we are further investigating the root of the issue. The window of impact for the incident was 7:10 to 7:20 AM PT.

Invoca Call Availability for December 2024: 100% Invoca Web Availability for December 2024: 100% Invoca Availability for Q4 2024: 100%

Invoca Call Availability for November 2024: 100% Invoca Web Availability for November 2024: 100% Invoca Availability for Q4 2024: 100%

Invoca Availability for October 2024: 100% Invoca Web Availability for Q4 2024: 100% Invoca Call Availability for Q4 2024: 100%

Invoca Call Availability for September 2024: 100% Invoca Web Availability for September 2024: 100% Invoca Availability for Q3 2024: 100%

This incident has been resolved.

We are currently investigating an issue with users' ability to access our EU platform's UI. Our US platform is not impacted.

This incident has been resolved.

We have seen no call failures since 9:24pm ET. We will continue to monitor this issue into tomorrow.

Google is continuing to resolve the issue. There have been recent improvements in successfully connecting Google Call Extension calls to their destinations, with 77% of their calls connecting over the last hour.

Continued impact of ~40% of all Google Inbound GCE Calls not connecting. Google has stated a fix is being implemented shortly, but no specific ETA at the moment.

To not disrupt any currently connected calls, we have elected to not swap Google SIP calls to route over to PSTN at this time. Currently, all calls routing over Google SIP are failing to connect to their destination.

We have identified an issue with Google's ability to successfully connect calls to Invoca over SIP. This primarily impacts Google Call Extension calls from connecting to Invoca tracking numbers. Google has identified the root cause and is working to resolve the issue. In the meantime, we are purposefully adjusting our routing methodology for all Google SIP calls to route over PSTN. This will ensure that calls made directly from Google ads continue to connect but will result in a loss of attribution data for any Google Call Extension calls.

Invoca Call Availability for July 2024: 100% Invoca Web Availability for July 2024: 100% Invoca Availability for Q3 2024: 100%

Invoca Call Availability for August 2024: 100% Invoca Web Availability for August 2024: 100% Invoca Availability for Q3 2024: 100%

Invoca Web Availability for June 2024: 99.977% Invoca Call Availability for June 2024: 100% Invoca Availability for Q2 2024: 99.923%

This incident has been resolved.

We are continuing to monitor for any further issues.

The incident is now mitigated and the teams are in monitoring status as we have seen stability in our network and providers for the last ~20 hours. We have seen no additional instances of dropped calls in this time. We are continuing to engage both our cloud and telecom provider for better monitoring and ability to avoid network connectivity issues going forward.

Our teams continue to investigate areas of our network and our providers to identify the root cause of in-flight calls dropping.

We continue to investigate this issue. We have not experienced any additional drop in calls but are still investigating the root cause for those that were dropped in flight.

We are currently investigating an issue whereby a small number of calls in progress to the platform were being disconnected while in flight.

Incident Timeframe: 18:30 ET (15:30 PT) June 11, 2024 - 10:20 ET (07:20 PT) June 12, 2024 Summary: At approximately 6:30 pm ET (3:30 pm PT) on June 11th, a common follower database (a read-only copy of our database) was terminated. As a result, we needed to stand up a replacement follower database. This process took an extended amount of time (approx. 9 hours) and during this timeframe, there was an impact on a handful of our services which can be found below. Impact: For the incident timeframe above, a subset of Call Event Worker (CEW) messages failed. A CEW is a service that connects to databases to process events and messages from phone calls. The primary feature that was impacted by this was pre-transfer webhooks. However, there was a nominal impact on additional services. Full List of Services That Experienced Degraded Performance: - Pre-transfer Webhooks - Real-time Webhooks - Obtaining Demographic Data (ECP) - Bundled Transfer Destination Furthermore, the ability to identify if a call was a repeat caller was also impacted. If a call used real-time or pre-transfer webhooks to determine if the number was a repeat caller, the above failures would have affected our ability to determine if the call was a repeat. Lastly, there was an impact on the processing of a subset of new configuration requests sent to our Network Integrations API (NIAPI)

Response times from our provider's endpoint are aligned with our normal standards. The incident is now resolved.

Our provider has stated that they have mitigated the latency issue. We are monitoring the response times on our end to ensure that they meet our normal standards.

We are continuing to experience high latency in receiving responses from our provider's endpoint. They are making progress toward a resolution.

We have identified that we have been successfully capturing and storing ECP data even though the response times from our provider have been delayed. The current impact of this ongoing issue is that ECP data is not ready in time for pre-transfer webhooks or if used in real-time routing scenarios.

The investigation is still ongoing. We are continuing to work with our partner to understand the root cause.

We are continuing to work with our partner to investigate this issue.

We are experiencing intermittent delays in obtaining Enhanced Caller Profile data from our provider. As a result, ECP data is not populating in our User Interface and Reporting for a subset of our calls.

Invoca Web Availability for May 2024: 99.94% Invoca Call Routing Availability for May 2024: 100% Invoca Availability for Q2 2024: 99.9816%

After further investigation, we have confirmed that no other aspects of the Invoca platform were impacted. This incident is now resolved. The impact window for accessing the Invoca UI was 10:13 am-10:58 am Eastern Time (~45 minutes)

A fix has been implemented and we are no longer seeing errors with accessibility. Now that access has been restored, we will internally review to understand whether any other aspects of our platform were impacted.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with users not being able to access aspects of the Invoca user interface.

Invoca Availability for April 2024: 100% Invoca Availability for Q2 2024: 100%

This incident has been resolved.

We are currently going through another round of testing prior to deploying a fix for this incident. There have been no new incident windows today and all smart alerts sent on 9/26 should be accurate.

Our code testing is still in progress, however we have seen no erroneous notifications over yesterday or this morning. The last impact window for Smart Alerts was 46 hours ago.

We have identified the root case of the issue and are actively testing the code changes needed to remedy the issue. Additionally, all Smart Alert notifications sent today should be accurate as the last incident impact window occurred 27 hours ago.

We are currently investigating an incident involving Smart Alerts. This issue may impact customers who receive smart alerts and result in periodically receiving alerts with incorrect call counts.

Between 11:17 and 11:50 am CDT our system experienced an issue with our ability to successfully save attribution. This incident has been resolved, but customers using Dynamic Number Insertion (DNI) were impacted if they received calls to dynamic numbers during this window. The result of this incident is that some calls placed during this time period will be missing attribution data. This has been resolved and DNI is now functioning as expected.

Invoca Availability for April 2024 100% Invoca Availability for Q1 2024: 100%

Invoca Availability for February 2024: 100% Invoca Availability for Q1 2024: 100%

Invoca Availability for January 2024: 100% Invoca Availability for Q4 2023: 100%

Google has restored all of its ads platform services.

Google continues to experience issues with its ad platforms. We've reviewed our logs for Google Ads and have not seen any significant increases in error rates. Our integration appears to be functioning as expected/not impacted.

Google has reported a Service Outage for a number of its advertising products including Google Ads, Google Analytics, and Search Ads 360. These issues may impact our ability to send and receive data from their platforms. Real-time information on the status of each Google platform can be found here: https://ads.google.com/status/publisher/

Invoca Availability for December 2023: 100% Invoca Availability for Q4 2023: 100%

This incident has been resolved.

A fix has been made to streamline fulfilling the backlog of requests to Microsoft Ads. The backlog will likely require the remainder of today to complete.

We have identified an issue that is currently causing a delay in uploading call conversions to active Microsoft Ads integrations. All connections between Invoca Networks and Microsoft Ads are functional. The root cause of the issue has been identified and we're working to resolve it.

Invoca Availability for November 2023: 100% Invoca Availability for Q4 2023: 100%

Invoca Availability for October 2023: 100% Invoca Availability for Q4 2023: 100%

We've continued to observe the successful population of Google Ads data for Google Call Extension calls. This issue is now resolved.

A fix has been implemented and we continue to observe Google Click IDs and other Google Ads friendly-name data populating for Google Call Extension calls in Invoca reporting. We will continue to monitor the success of this fix.

The issue has been identified and a fix is being implemented. Some accounts are beginning to populate Call Extension data including Google Click IDs and other Google Ads friendly-name data.

We are currently investigating an issue whereby Google Click IDs and other Google Ads friendly-name data (e.g. Keyword, Campaign, AdGroup) associated with Google Call Extension calls are not appearing within Invoca reporting. This does not impact Invoca's ability to send call or Signal conversions to Google Ads for Call Extension calls but does impact our ability to send Google Click IDs and other friendly-name data associated with Google Call Extension calls to other systems that may be connected to your Invoca network.

Invoca Availability for September 2023: 100% Invoca Availability for Q3 2023: 100%

Thank you for your continued patience and understanding. This issue is now resolved. There are no necessary actions required by previously impacted customers.

A fix has been deployed and the impacted integrations have been re-authenticated. We will continue to monitor these integrations to ensure the connections remain active.

We are reverting a recent deployment which has caused an issue where some customers’ Google Ads integrations are experiencing authentication issues resulting in call data not successfully posting to Google.

The issue has been identified and we are working towards a resolution. Thank you for your patience.

Our team is currently investigating a potential authentication issue with the Google Ads integration.

This incident has been resolved.

This incident has been resolved. Google Ads audiences are working as expected. The engineering team is actively monitoring.

Our engineering team has isolated the issue to ONLY customers that have enabled audiences in their Google Ads integration. In order to mitigate the issue, the team has restarted impacted customers’ Google Ads integrations without full Audience support. Engineering is working closely with our Google Partners to seek a resolution to the Audience support issue and pinpoint the root case. If you do not use audiences, you were not impacted and your Google Ads integration is working as expected.

The engineering team continues to investigate. We will provide updates as we work towards resolution.

We have identified an issue where some customers’ Google Ads integrations are experiencing authentication issues resulting in call data not successfully posting to Google. The engineering team is actively addressing this issue and updates will be provided as we work towards resolution.

Our team is currently investigating an issue with the Google Ads integration.

Invoca Availability for August 2023: 100% Invoca Availability for Q3 2023: 100%

The incident has been resolved and all delayed requests have been processed.

The issue has been identified. There continue to be delays in processing requests. The estimated time of processing completion is between 5 hours and the end of the day today. No request nor data have been lost.

We are currently investigating a delay in processing requests to the Call Ingestion API. No requests nor data have been lost.

Invoca Availability for July 2023: 100% Invoca Availability for Q3 2023: 100%

Invoca Availability for June 2023: 100% Invoca Availability for Q2 2023: 100%

From 22:35 PT June 11 to 10:15 PT June 12, our provider of Enhanced Caller Profile Data experienced issues with their endpoint/API. During the impacted period, some calls for customers subscribing to the Enhanced Caller Profiles service were not appended with caller profile information. If you are a subscriber to Enhanced Caller Profiles and need more information contact your Customer Success Manager or reach out to our Support team via the Invoca Community Case Portal.

Invoca Availability for May 2023: 100% Invoca Availability for Q2 2023: 100%

Invoca Availability for April 2023: 100% Invoca Availability for Q2 2023: 100%

Invoca Availability for March 2023: 100% Invoca Availability for Q1 2023: 100%

Invoca Availability for February 2023: 100% Invoca Availability for Q1 2023: 100%

Invoca Availability for January 2023: 100% Invoca Availability for Q1 2023: 100%

Invoca Availability for December 2022: 100% Invoca Availability for Q4 2022: 100%